Customer Reviews for Towne Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Towne Storage
The biggest problem we had, not with this location, but with the reservation in general, was when I went to check in the entire reservation had been changed. I wanted a 20' truck picked up at a location near our belongings. The change was for a 26' truck 40 miles away. No call or anything about the change. Not even a price adjustment because what I wanted was not available. My wife ended up having to pick up a truck farther away but it was the 20'. She would never have driven anything bigger. Uhaul needs to keep their patrons informed and up-to-date.
Truck did have cracked windshield uhaul should have had fixed.
windshield cracked, several dents & scratches on the body, but truck ran well and interior was clean both in the cab and the box.
The guy told me where to park my car, since I had to leave it there. I followed his instructions. Within 30 minutes I got a call from him, telling me I needed to come move my car. That was very annoying. Other than that, it went well.
This location was great! Will use again.
It was a little strange that I received a call from Jamie asking when the truck would be back. I told them 4 when I rented it and she called me at 3:55.
Great service. Professional and friendly. Came in on a Friday late morning, and had just a short wait. Truck itself was rather old and seemed to shake/rattle a lot, and was sometimes tricky to start. But the manager told me the trick to get it started, and it worked every time.
When I went in to pick up the truck at 4:00, the person manning the desk was very busy, so my daughter and I said we would come back. When I went back at 4:45, she said I was lucky the truck was still there. She said that if a person does not pick up the truck they have reserved at the time it is reserved for, it can be taken by someone else. I didn't think that was a very appropriate thing to say, given that we left because she was busy and we wanted her to have the chance to get caught up.
Very nice place and helpful employees
Better than other U-Haul locations I have rented from.
-Did not buy back unused boxes and even threatened to charge me a $25 cleaning fee for having them in the back.
-Place was difficult to find. Called for assistance and was not given good directions.
-It is not in a good location. Can't make a left turn to enter the parking log. Large trucks are difficult to make a u-turn with.
This location did fine. However we had a horrible experience at another location and with setting up our reservation. Please contact me for more details.
Convenient, but I thought their was a dolly in the back--there wasn't. Very good overall experience, in and out.
Show where box buy back is available
Nothing -- everything went super smoothly and without a hitch!
well done. the process was simple and quick!
THE TRUCK WAS VERY HARD TO STEER.
They were very helpful and had a good truck available last minute when another company was overbook sending my weekend move into a tail spin. They also were very accommodating when I needed a little more time. Thank you!
Be sure to take a picture of the gas and mileage when you leave and return their trucks! During checkout for the truck, they tried to tell me there was 3/8ths of gas in the truck when there was really only 1/4th of a tank. I returned the truck with 1/4th of a tank and they charged me $30 saying I had less than 1/4th of a tank of gas plus $5.25 for 1.5 gals of gas they put in it. Pretty smart/dishonest of them to rent their trucks with 1/4th of a tank so they can charge those $30 fees. Luckily for me I took pictures and will be calling U Haul corporate with my evidence.
To me it's common sense that if I bring the vehicle back with more gas than when I took it you should credit the difference back to my card! I found that ridiculous! That's on uhaul, the location I went to was great.
Truthfully, the location was great, the staff was great, the truck was clean but a hunk of junk. It barely came to life when needing to start it, and drove poorly. I thought at one point it wouldn't start at all, and just about called the roadside assistance line. I understand they may be hard to maintain, but when you charge me $100+ and the truck is junk, it devalues the whole experience.
I reserved pads and when I picked up the truck, there were no pads at that location. Not cool.
Facility was clean, well taken care of with great security and climate controlled. I am very pleased with my decision to use this facility and would recommend it. Employee was friendly and helpful.