Customer Reviews for Towne Storage
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Towne Storage
When I arrived to pick up the truck I had reserved online several days in advance, I was informed that the truck was not there, and that they had no trucks of that size. Because I was under time constraints, I took a smaller truck instead. I asked for a discount, which under the circumstances seemed very reasonable, and was denied. The staff was very helpful and courteous, but clearly they are not given the latitude they need in order to take care of customers when problems arise.
The gentleman that helped us was very nice and helpful. My husband mentioned it would be nice to have a brief overview of the truck before leaving...we figured everything out, but it might have saved us some time.
The truck was lopsided and wobbly while driving. Not pleasant driving experience.
Explain costs and contract better to the client
My experience with Uhaul was not great over all. I do appreciate this location and the gentleman that helped me but overall Uhaul is a crappy company!!! I rented a uhaul at a completely different location which was also confirmed the following day after I scheduled it and the day I went to pick it up there was a sign on the door that said they were closed for the holiday weekend. I called the number on the door very frustrated and the guy (I know it was him that scheduled it) gave me the run around and then told me there was a mistake and that they switched my location and someone should have called me and given me the new address. NO ONE CALLED ME AND TOLD ME MY LOCATION CHANGED. Which was a lot further from my house and therefore I had to pay more for the uhaul seen as you are charged for your mileage. Crappy service uhaul!!!!
Thank you very much guys! GREAT SERVICE.
Everything and every one was great.
It was an excellent experience.
So professional. And super nice. Clean and would recommend it to anyone.
Had a little mishap but everything was fixed and I loved how they cared about me as a customer
Get a truck that works. Mine broke down and I had to sit there for 2.5 hours while I waited for someone to come fix it
Craig was awesome!!! couldn't ask for any better service
Towne Storage facility deserves five stars – the truck I received was dangerous, and the stolen space used for 'marketing' was disappointing.
I found it VERY inconsiderate that there was already a hand truck and bag of blankets strapped into the vehicle. If I accidentally broke the green zip tie, I would have to pay for them for the day – AND they took up valuable space in the truck that I hand not factored into my planning.
The steering of the vehicle was dangerous. There was about 5" of travel dead spot in the steering wheel – constantly causing me to recorrect the direction I wanted to travel in. Very dangerous at highway speeds.
The price we paid was higher than the quoted price online. We didn't realize until afterward, but we paid for the upgrade to a 20' truck, even though we originally reserved a 17' truck and there was not one of those available.
The customer service was barely there ar best. I was not entirly sure what i was signing or even made clear on the rates. When i returned the truck the only person who work there was on a 2 hour lunch break according to the sign. So i was unable to ask any of my questions. I was told i would be charged 74.00 which already included my predicted 30 miles. I was told fill the tank back up. My miles were apx 30 and i filled the tank. And yet they charhed my card forvan additional 30.00. Without so much as even a phone call to tell me why. The truck workee great but it smelled heavily of cigarette smoke. And being a non smoker and an asthmatic i found this quite uncomfortable. Im glad the truck was big enough but i will probablt use a different company next time.
The man at the counter was very friendly!
They didn't have the right size truck but gave me a larger one with no additional charge.
The man I dealt with was thorough, helpful, knowledgable, great attitude and just an overall joy to do business with. The place was clean and nice. The experience was more than we expected. We will definitely recommend that place to others. I had a horrible experience 4 months ago at another store. Uhaul handled it great but I would not go back to that location. This location was wonderful !!
The truck over all served its purpose, but there were a couple of things that cause concerns to me.
1. The truck had a hard time starting, and in order to start the truck you had to pump the gas peddle. We had to try multiple times to start it when we were leaving our new home.
2. After we were done loading the truck, I noticed that the truck was leaning to right. As I walked down the side of the truck, I notice that the outside tire on the duly was almost flat. We measured it at a 20 psi, when it's posted on the truck to have it filled to 110 psi. We pulled out our portable air pump and filled it to 30 psi, and realised that we needed to get it to gas station to fill it up. We filled the tire and it retained air throughout our move.
3. The same tire that was at 20 psi was also bald, and had cracks in the tire.
We decided to use the truck because we we only moving a short distance (75 miles roundtrip), and after telling the owners they were very apologetic.
I ordered ten blankets to protect the furniture. When I got there was no blankets to get. Would have brought my own if I would have known. 200 mile trip.
They were very nice and accommodating.
Maybe put up a sign so when people are new to the area they can actually find it. We drove an extra 1.2 miles trying to find their location and they charged us for it. We wouldn't have driven the extra if the location was clearly visible.
The truck died, did get assistance and died again upon return. The truck needs to be serviced before it is rented again.
Great service and friendly staff!!!
Facility was clean, well taken care of with great security and climate controlled. I am very pleased with my decision to use this facility and would recommend it. Employee was friendly and helpful.