Customer Reviews for Tracys Main Street Citgo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tracys Main Street Citgo
the reservation process is a joke. If I reserve a trailer to be picked up in Ellsworth Maine, I dont expect to have to drive to Bucksport Maine to pick it up.
was quoted in Tilton NH and confirmed by email the charge was to $86.00 and was charged $119.00 on my credit card
It took a long time to pick up the tow dolly
had to have u-haul do a per tow inspection prior to picking up the tow dolly, this was not mentioned when i was quoted the 86.00
We had a very bad start to this rental. Despite haveing numerouse emails about the rental at this location the store had no record or idea we were coming. We were to pick it up at 8:10 at 8:55 they rolled in. We tried the number for the store, no answer and no machine. Called Uhaul and they tried to contact them to no avail. They set us up with a truck 15 miles away and as we started to leave the owners pulled in. Since this was closer we stayed there and did all the paper work over. I will rent again next mnth when I need the truck again but I will go to the store and not do it on line. They were very sorry and apologized. They said they had nothing about the rental. We were on a tight time line as we were setting up for a show an hour away and we had to have all items in the set up area by 1 pm. What should have been a two hour window to unload at the show was 45 minutes.
when additional insurance is added to the quoted price the customer should be asked if they want it. I was not asked and shame on me for not looking closer at the paper work.I feel I should be reimbursed for the $72.00 I was charged for insurance I did not need. Thank you in advance for looking into this matter. Mathew Lewis