Customer Reviews for Macs Hardware Moorhead
(U-Haul Neighborhood Dealer)

Rating:

3.0

We didn't get a set of packing pads nor a hand cart as was on the order.

Rating:

5.0

So I reserved a U-Haul over a month in advance, I picked the location closer to where we needed to be. 2 days before moving U-Haul switched the location up which added an extra 22 miles to our trip. This was uncalled for, when we arrived to Mac’s the prices where not aligning to what we were quoted. The employee did call and get it figured out for us. Overall Mac’s was great. U-Haul in my opinion is trying to get a bang for their buck and tends to screw customers over.

Rating:

2.0

The only employee who could help us with the rental was not knowledgeable. He had to call someone to get help getting through the contract. It was very time consuming. He didn't know how to hook up the trailer either - we had to train him.

Rating:

5.0

I dropped off late on a Sunday night and Mac's had my receipt to me early Monday.

Rating:

5.0

Uhaul computet system was down

Rating:

1.0

Cup holder was broken no radio and the shocks where awful on the truck and we had a long distance drive. So had to buy a blue tooth speaker and I am still worried because of all the bouncing around my stuff was shifted all my dressers had bad wear from rubbing. We couldn't go more than 55 and it would start bouncing like crazy and any bump in the road made it worse.

Rating:

4.0

The truck broke down but we don't know who is responsible for the maintenance of the vehicle. I refuse to recommend Uhaul but Macs Hardware wasn't involved in that fiasco. They should probably have the Uhaul tow number nearby rather than tell us to look up the number on the emailed rental agreement.

Rating:

2.0

The manager at the store hates working with Uhaul and was very open about it. Very bad attitude and I felt rushed.

Rating:

5.0

Great people changed reservation twice and they helped clean up my problems

Rating:

2.0

Truck was a late model with rust on wheels and Truck body. Oil change was a month overdue by the service sticker on the windshield. MPG was less than 8 MPG.

Rating:

4.0

Have the equipment at the location it was reserved. I had to drive to a town 60 miles away to get the truck I reserved in order to have it for the time I made the reservation.

Rating:

5.0

No big deal. Sloppy out so trailer dirty but loved the duely. Poled so nice.

Rating:

1.0

Very poor experience, have never had to deal with something like this from UHAUL before. I picked up a car hauler trailer and a few hours into my trip a truck flagged me down and informed me there was an issue with my trailer. One of the leaf spring bolts had come out and the trailer was no longer safe to drive. I was able to get off the highway and into a parking lot. It took 8 hours for UHAUL to get a new trailer to my location. I requested a refund and UHAUL basically took no responsibility and offered me a 12% discount despite the fact that their poorly maintained equipment put my family's safety at risk and cost us 8 hours on a cross country trip. Unsat UHAUL.

Rating:

5.0

Have places that are open.

Rating:

3.0

I thought I requested a location in Fargo. Going to this East Moorhead location was quite a was out of the way. Staff was friendly and helpful at location.

Rating:

5.0

Cargo van/pickup will leak air in (noise) on the top right corner on the door seal while driving it on the interstate.

Rating:

1.0

Didn't give me the right key and didn't contract the equipment properly, making it extremely difficult to return the equipment I had.

Rating:

4.0

I took trailer to convent place in Fargo and they told me I had to drive 30 min out of my way to another state. This then lead to me being late to another pickup. Staff at Fargo location were not helpful in any way. I will avoid uhaul unless last resort, I will NEVER recommend it for anyone to use.

Rating:

5.0

Macs Store Mgr was awesome

Rating:

3.0

Need to put signage up outside as I was looking for U Haul sign only to find out they didn’t have one. Luckily I was driving by and noticed a U Haul trailer in a retail customers parking lot. They were friendly getting me on my way tho.

Rating:

4.0

I didn't receive a written recipe upon drop off , so no proof of cost. everything is digital. I'm old school.

Rating:

5.0

Very friendly and helpful staff.

Rating:

1.0

That location just had me sign a paper and said it’s yours no help loading trailer no overlooking tow vehicle NO HELP PERIOD I have rented a few u hauls and always had great service but this place should not represent your company

Rating:

5.0

Received confirmed receipt immediately even when returned on the weekend.

Rating:

1.0

over charged filed a complaint to dispute charges

Rating:

5.0

Fantastic and very friendly! Made the process super easy!

Rating:

4.0

Truck was absolutely filthy inside. 47K miles on it and it looked like it had 200K and never been cleaned.