Customer Reviews for Tropicana Belcher Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tropicana Belcher Inc
My appliance dolly did not function correctly and the staff was indifferent when notified. I returned the truck after using 28 miles and asked about how much gas would have been used. I was told approx 3 gallons (10 mpg sounds right). I requested a call if it would be more than that, but without notice was charged for 7.2 gallons (4 mpg?), which is unreasonable. I'm disappointed with the customer service and products at this location.
The mileage was absurd. I was charged for 34 miles and it is 3+ miles between locations and 2+ miles from Tropicana. We made 2 trips. Should have been no more than 15 miles total.
The gentleman that helped us was excellent! Didn't catch his name but he made sure that everything was working properly before we left the lot. Very impressed.
Thanks for working with me on pickup time.
This location is always helpful and nice do deal with.
I requested a 10ft truck several times and was told I was being given a van. When asked why they said they didn't have 10ft available. I asked if I could fit a queen size mattress in the van and was told yes, it BARELY fit and was more of a hassle than anything else, and we also had to make two trips because of that. I would have preferred to go to another uhaul location for a larger truck and be able to move everything in one trip with no hassle then be lied to about the van just to make a sale. It made the moving process much longer and more difficult than it needed to be
People at this location always make the process smooth.
Everything went just fine.
Did not need dolly, still one was attached inside the truck taking valuable space.
I spoke with Mr. Kirby @ Tropicana Belcher Inc. about the additional charge of $76.80. Cleaning fee - I personally cleaned the rear of truck out. Fuel fee - I personally checked fuel to be 1/4 tank before leaving vehicle. 17 miles over mileage could be correct due to driving directions I had to the area. I am not satisfied. Thanks for allowing my comments, Bruce Harris.
I had a MAJOR dilemma and had to have the truck by 3pm. The ladies were so nice and gave me till 830am the next morning. Will be visiting this location again when/if I need a truck on the future, Thanks alot! :)
This location was fantastic however the day before my move I got a call that the first truck I rented broke down. Customer service tried to send me out of my way up in Clearwater. It was a very stressful time. Also I had to end up taking a smaller truck and doing two runs which I paid double in mileage. This was my only complaint but as I said it had nothing to do with this location.
Nothing.Everything went very well.thanks for the great service.