Customer Reviews for Tropicana Belcher Inc
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of Tropicana Belcher Inc
Very friendly service at Tropicana Storage. Finally! I will continue to rent from this location!
The people there were awesome when I couldn't find a location they read transferred my location today or give me a good truck was very friendly and helpful I would like to take a minute and thank them and highly recommend them to anyone
Great People ! Fun To Do Business With ! Absolutely Best of the Best !
This time, I had no problem with the reservation/pick up. I rec'd an email to confirm the truck 24 hours in advance and called Tropicana to confirm since UHaul had the wrong pick up time. They were great!! When we discovered we also needed a trailer we went online again to reserve and once again, got the run around for a pick up location. The reservation confirmed pick up at Tropicana, but after getting there we had to drive across town to pick it up. Frustrating waste of time.
This is more about the equipment rather than the experience..
I find it completely unacceptable and honestly nearly unbelievable that you rent cargo trailers WITHOUT a tongue jack or wheel chocks.
Not only is this a major inconvenience with using the equipment but it is also a major safety hazard and puts people in danger.
Firstly. Not everywhere you will use or need to use a trailer can accommodate the full length of a trailer and tow vehicle to sit while it's being loaded. It is necessary in those cases to be able to unhitch, chock the wheels and load.
Second. While Uhaul provides service for their trailers in use they make no provisions for the tow vehicle.
So.. When it becomes necessary to do something like change a tire on the tow vehicle not having a tongue jack makes this not only incredibly difficult and nearly impossible depending on the trailer load but patently unsafe as you're almost certainly going to be exceeding the safe lifting limits of the average scissor jack because you must now include the trailer tongue weight as part of the load you're lifting.
This also doesn't take into account the extra movement dynamics that a trailer, exposed to wind, traffic movement, etc add to the equation that could rock a vehicle off it's jack and cause it to fall.
Because of this reason I will never be renting a Uhaul trailer in the future and will instead be looking to source from other rental facilities that put more concern into the safety of their customers.
Person checking us in was very helpful and freindly. Facility was big and clean. Truck was very clean and well maintained. I would rent from them agsin
KIRBY AND BOB ARE GREAT ! EXCELLENT SERVICE ! ALWAYS A GOOD EXPERIENCE ! THE BEST OF THE BEST !
Excellent service! Having a rental unit here, we were able to take the trailer in the gate and secure it for the night. Had my receipt before I had time to call and let them know it was there! On top of their game!
My appliance dolly did not function correctly and the staff was indifferent when notified. I returned the truck after using 28 miles and asked about how much gas would have been used. I was told approx 3 gallons (10 mpg sounds right). I requested a call if it would be more than that, but without notice was charged for 7.2 gallons (4 mpg?), which is unreasonable. I'm disappointed with the customer service and products at this location.
The mileage was absurd. I was charged for 34 miles and it is 3+ miles between locations and 2+ miles from Tropicana. We made 2 trips. Should have been no more than 15 miles total.
The gentleman that helped us was excellent! Didn't catch his name but he made sure that everything was working properly before we left the lot. Very impressed.
Thanks for working with me on pickup time.
This location is always helpful and nice do deal with.
I requested a 10ft truck several times and was told I was being given a van. When asked why they said they didn't have 10ft available. I asked if I could fit a queen size mattress in the van and was told yes, it BARELY fit and was more of a hassle than anything else, and we also had to make two trips because of that. I would have preferred to go to another uhaul location for a larger truck and be able to move everything in one trip with no hassle then be lied to about the van just to make a sale. It made the moving process much longer and more difficult than it needed to be
People at this location always make the process smooth.