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desmond sampsonCustomer Reviews for U-Haul at Northern Pkwy
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The entire team is awesome and efficent. This is a very busy store but they do well working together to help customers. The store manager always goes above and beyond. We rent at least 3-4 times a month— this is our store of choice in Park Heights- Great Job.
Valarie MatthewsI always appreciate the kind, attentive, professional service received at this location. The manager is always readily available and helpful. The store and the vehicles are well maintained. I highly recommend this location as a Five-Star facility.
Sheila DavisYes the truck was clean but the maintenance was not maintain. It was shaking and the gear leveler kept getting stuck. The person who waited on me was very help, work friendly and pleasant.
Sharon QuinceSomeone had likely replaced the timing belt tensioner and stripped the aluminum mounting bolt holes by cross threading them. You need to improve the quality and oversight of contractors doing your regular maintenance; we were stranded on the side of a dangerous interstate for nearly 3 hours.
Stephen ChisholmMr. Flowers was so personable and resourceful. This was my first time renting a truck. He explained everything and I did not feel rushed. I will go back.
Minerva EatonGreat customer service and vehicle quality is great
Arthur JohnsonThe truck was cleaned but the smoke smell was hard to take.The customer service was wonderful very pleasant and I would recommend.
geraldine johnsonKeeping a safe and clean environment with better customer service
LASHAWN SMITHThey need to walk out with customers when they pick up the equipment.
Vanessa TatumThe guy who worked on 3/8 Saturday This young man did his thing he was really friendly I was in and out Fasting then when it’s two people
Renee Eubankscame at the last moment he had a truck ready and clean, brought it back the same day at 7 PM and he was still there working, I drop the key off and let him know that I thanked him for a good truck, because it was raining outside and sometimes the tires don’t be good at U-Haul but this truck was good
Alyssa ThomasUhaul representative was polite helpful and very professional
PATRICE COLEthey need to be more professional and not have the customer wait for five days before you get back to the person.
William CoxHave trained staff available for pick ups and returns, so you gm or most pleasant team member have to work both registers. However, was very happy that the equipment I reserved was available. The move went surprisingly well. Thank you.
Rosemarie GrayThe fan for the heat didn’t work
JAMES JORDANHave equipment available for next customer
david fultonGreat service over all.
CATHY HAMLETGet the door fixed.other than that the customer service was 100 percent. Thank you
Donna SmithRobert was very friendly and helpful. This location had all the supplies needed for my move.
Thant WrightNot able to imlrove on next time.Customer service was great and made you feel they cared and the entetaction was great from the rental to the return of the truck.
lavern conwayI would recommend that the bed of the pick-up truck, be cleaned more through!
Michael HollyThe staff is always super accommodating and kind. This is my go-to location.
Waunita ScottNothing, I always receive exemplary service!! Employees are always professional and courteous.
Lejuan Robinson-BrooksAttendees were good. The vehicle was not ready, was located in the back (another vehicle had to be moved) and the tires were low (indicated in the display) and even after refilling (loss of time...) were still indicated to be low.
Shalom TaraginFirst time at this location very friendly and efficient. Returning the truck was flawless and very easy. Thank you!!!
PAMELA GREENMaintain the maintenance of the equipment. At least make sure all headlights are working
Karen White mallaryRob was simply amazing! Such a genuinely nice, caring person and excellent representative of U-Haul. In a time when it far too often feels like customer service is dead, Rob is the epitome of customer service. It's apparent that that's who he is and not just how he performs his job.
Waunita ScottAlways be courteous and professional
Lynda IngramFacil y rapido sin complicaciones
pedro aldanabut the truck didn't have gas
florentino ambrcioLower the price of mileage to at least $.99 a mile
Tarvaris ShandsThese guys were very accommodating and helpful. Great rates and great customer service!
Kevin TilghmanI picked up my 26ft truck the day after a snow storm and was surprised to find the truck still covered in snow. No one in the store offered any type of assistance with cleaning it off.
Patrice JacksonI had a very good's experience with this location, yet a gain. Robbery, the store manager, was great and made the experience wonderful.
Serena JohnsonThe mileage rate was too high for local trip.
ramonja williamsGood customer service and friendly
ALLYSON BOYETTEI don't have any complaints,and staff was Great!
tracey mabereyNothing, everything was perfect and the people who work there are really nice
Chaim SitrinCustomer service was A1
Sierra HendricksQuick easy convenient
Sharnelle MarshallHave the trucks available we reserve. If it is not available send the truck from another location for the customer.
Katina AllbrookThe worst never renting again from uhaul
Alexander MejiaNone Excellent timely, experience. The van was in top shape and provided ample space for the pick up of food for the church. This location has excellent Customer service and it is highly recommended.
Sheila DavisThe staff I think his name was Robert but anyway he was professional and accurate, did his job accurately and in a timely manner. Respectful to me and other customers. He was able to stay professional and multitasking at the same time
Maria BakerKeep up the good job!!!
Aaron LesesneBe sure too c to it gas in truck
vondalier spruillEverything is good
Tarah Mickens-ColeGood customer service
ralph boltonThe uhaul team at Northern parkway always does an outstanding job in representing the organization. Uhaul as a whole need to make a small space where the customer can sit down and relax while waiting for service of any kind that’s more than 20 minute, especially the disabled.
Arthur JohnsonGreat service from the staff at northern parkway uhaul
Arthur JohnsonThe parking lot is small
Dewayne BaldwinOne headlight is out and several warning lights were on as well.
eryn brownThe whole staff was professional and friendly. Shout out to all Tion, Derrick and Ms. Maria. Thank you so much.
Denise SmithThe staff are always friendly and great. The equipment needs better maintenance. The last two rentals I went out to the truck to find something wrong and had to come back to exchange for another truck. Only to find out there’s something usually wrong with the new one but less of an issue so I just go on. Your staff is very quick to make the change to a new vehicle but it’s still a hassle that holds up my time.
Shaves RogersIt would have been nice to have options when selecting a cargo van. There was a shortage of cargo vans at the time of my rental.
Merle MorganExtra nice and very friendly
Steven BlockCustomer service was awesome. Surprisingly the younger guys from the time I got there to the time leaving they were awesome. In particular there was a young guy parking and cleaning the cars he assisted me. And reiterated that make sure you have a full tank and to check for trash. Great guys. There was an older lady there who need’s customer service training. She sucked in a bad way
Sean Thaniel