It's was a wonderful ride
Andrew CCustomer Reviews for U-Haul of Staten Island
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman was very professional and nice
jenee rApp more user friendly and explanatory. Though the pick up and drop off process is easy to follow and complete.
Rajesh STodo fue perfecto muy fluido y una excelente atención por la señorita que me atendió y ayudo con mi proceso para recibir y entregar el vehículo 100 puntos la excelente atención de esa señorita
Jonathan FHi. The steering wheel need alignment. It goes on right side
Arlind KI arrived on a Friday night about 7:30 P.M> to pick-up a trailer for the car. The attendant finally got it attached to the truck but because it was 8:00 P.M. on a Friday night he left me in the yard to put the car on the trailer. Men who were returning their truck had to help me and the attachment was not right. The site where we dropped it off took a picture of it and wondered why PA police did not stop us. Fortunately we arrived safely. I realize it was Friday night and the attendant probably had a date. Though it was the second time we rented a trailer I forgot everything about the former rental. That young man stayed with us past his quitting time to see to it we got off all right.
Bertha GStaff is great and equipment is always ready and clean for puck up.
Michael PThe young lady who helped me was exceptional. Friendly, smiling, and efficient. Picked up the vehicle without the app and it took me 10min. Dropping off was just as quick. She made it easy.
Kent HNothing
Joseph OEasy as pie ! Great service
neil aAlways easy pick up and drop off Staff is always great.
Michael PAll went very well although front headlights could be brighter. The girl at the Counter yesterday and today was very kind, helpful and explained everything. She made the difference!
Theresa Rthe worst u haul experiance i ever had there! will not use u haul again.
VINCENZO RCustomer service needs more people
Ernest PThe truck was in very poor condition and having to email the information to U-Haul when you turn in is a complete scam. Was not told I had to have the key in hand to do so. As a result I was charged an extra $20 for not being able to go online although I called U-Haul instead.
Kecia WSo bad service plus i’m remove the snow on the and give me the track the flat tire and
AHMADR KWhen dropping off the truck. The agent was on the phone having a personal conversation., was not welcoming and did not eclxplain that nothing else was needed from me.
Adriana CStaff was friendly and helped me get on my way. Although, I could not connect to your site wifi to complete the reservation. However, staff helped me complete it and I was on my way. Everyone that helped me were all helpful.
MARCIAL TNothing quick and easy
Khimahni LOur vehicle was available and we had the option to choose a smaller van. The clerk was very attentive, quick and friendly.
Yesenia PThe person that took care of us was very, very nice. Very helpful. The truck we got was horrible. We didn’t know if we were going to make it to our destination that’s how bad the truck was. It sounded like the engine was ready to fall out of it. It had no real speed. It was dirty in the back for the kind of money that I spent on that truck it’s shameful to pay that kind of money for that. I was even looking to see if I can give back the truck somewhere else and not come back to where I picked it up from because that’s how bad the truck was that that truck should be put out of service. We didn’t think we were going to make it back home.
Linda RGreat location, well maintained trucks. The staff was very helpful and accompanying all my needs and concerns.
DAVID TProbably a following when you are close to pick or drop the equipment
Marco CGood
Drilon LCustomer service at store is terrible.
Eddie GEverything went well. Thank you!
LENIN RProfessional service. Thanks.
Grigoriy APlease train your employees, how to inform customers about the gas gauge. Because they are trained to charge customers the fuel charges in return
Lakshman AGreat
neteli pChris is awesome
Raul CIt’s all good
ROBERTF PThe young man was polite and efficient.
W DYoung man at front desk good customer service
AMEER LThe lady was very knowledgeable and helpful.
Louise HWonderful experience! The van I rented seemed virtually brand-new: It handled beautifully and still had the new-car smell! It was also spotlessly-clean inside and out :-) I ended up needing to extend my rental period twice, and both times the online process to do that was quick and perfectly seamless. I've rented from this location a few times in the past, and I'm delighted that the service continues to be excellent.
Nancy BThe trailer strap was not in serviceable condition. I had to go to 2 other locations to get it fixed resulting me to have to give up 2 hours of my own time and mileage
John Mthere were no parking spots for my uhaul upon return
eileen mThe trailer had a short in the lighting and blew the fuses on my truck.
Aram BSomeone took my reservation a day before my schedule appointment, with a different phone number and I was charge for it I had to pay for someone else's truck plus mine and still no word for a refund
Juan MYou can get a printer in that location
Alpha JOne employee checking in and out alot of customers in the morning. Unacceptable wait time. He was going as fast as he could.
Anthony XManagement was great. Staff were just okay. Sometimes rushing and talking too much (unfocused on task). Was given the wrong truck and staff was unfamiliar with where my receipt was within the staff, as if my payment didn't go through and the rental wasn't processed. We resolved that and changed my van. He also charged me with insurance without asking if I wanted and didn't mark were the has meter was on the van on my paperwork. Lacked professional customer service, which talking a bit much about nothing. My 2nd rental was a dirty truck without realizing it wasn't clean. Sticky floor and dirt on the interior of the rear. 1st van was brand new and amazing.
Danielle VCustomer service was very rude and unprofessional. Would never go back tonthis location again.
victor dMore staff on site.
David JCargo area of the truck was very dirty and had a foul odor. The legs of my furniture got very dirty and when I brought them to my new residence it made the carpets black and dirty.
Anthony AThe men worker is very nice ,we give him five star.
Tanjin YNothing. Everything was great!
Dana D