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Don Griffis
Customer Reviews for U Loc It Storage
(U-Haul Neighborhood Dealer)
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Have a truck available. I reserved a van, and when i showed up, i was notified Uhaul had taken the van from this location. I had to rent a bigger box truck and it resulted in a larger expense.
Greg SchneiderVery helpful and accommodating.
Robert QuattlebaumEasy drop off and the well light area made the night time drop off a breeze.
SCOTT LONGI had my stuff in storage at the facility and I couldn't of asked for a better experience. The staff was always kind and helpful. My belongings were never touched or rummaged through. I felt very comfortable leaving my things there
Alisa Metcalfe | Overall ExperienceThey were closed despite a sign saying they should be open. I had to disconnect the trailer and move it into a spot. Then I had to download app to check it in. Then I had to take 6 pictures and upload them. All of this over cellular which took more time.
Bryan RayCalled because I had a early return, staff was extremely friendly and helpful. Enjoy the extra Gas I left for the next person (nobody should have 2 deal with getting under 1/4 of a tank
Austin HutchingsWhy do companies always ask about “getting recommended”?
William PembertonEnsure customers know that a 10%t box truck does not contain a ramp to aid in loading & unloading items from the back of this size truck.
Carmen ManwaringTook the key and handled everything in an instant easy peasy lemon squeezy.
Clay KrugerDo need a better review of the return practice using your smartphone.
Jon BackWell my rate went up after I paid for it
Christopher FerrenThe young lady was outstanding
Barry WilliamsGreat service
James ReedVery polite and efficient. Great value
Shannon TealFriendly. They never bothered me. They were always cleaning or improving the place. Diffantly a good spot in granbury.
Amos G Cortez | Overall ExperienceCharged for gas and cleaning fees. No communication. Do not rent here!!
Greg ALLENReturned clean, yet was charged fees plus erroneous gas charges, etc. Do not trust this location!!!
Greg ALLENVery efficient and very friendly staff
Andrew NeilZero complaints. Service was excellent and professional 👍
RANDALL VALDEZJennifer’s service at the Acton location was awesome! She answered all our questions and everything went smooth with our rental!
todd walkerall went perfectly smooth
Dave GagliardoTire air pressure was a bit lower than recommended but Jennifer was extremely fast and could not have been any more helpful or pleasant to deal with. I absolutely and wholeheartedly recommend this location!
Brian RiceUnknown
Bruce McqueenThis was a pleasant experience. Everything went smoothly & hassle free. I will be back for any future needs. Thank you!
Stephen ArthurJennifer is very friendly and knowledgeable.
Christy MartinesThank you!
Bobby UnderwoodAfter hours drop off
AMANDA OPELAll was good
Gerry HicksThe lady that runs this location is awesome always friendly.
Jeffery DeenBest customer service in Granbury. No improvement possible.
Sabra DreyspringI have dropped off equipment and rented equipment from this location. It is very accessible and well run!!
Lonnie LehrmanThis UHaul site understands and delivers excellent service. This is the site against which all others will be compared.
Michael DreyspringThank you for your kind service to a Marine Veteran!
Robert Barfield SwanI received the truck on Empty with gas light on. Was not expecting that. The check-in process was not as smooth as video makes it seem. Not sure why there was additional step to confirm my identity??? Fortunately, my brother heard his phone ring!
Phillip TuckerBest
DONALD JOHNSONNo improvements needed.
Pamela HillThe Uhaul system did not alert me when reserving the trailer that this location did not stock blankets. Had to go to another location to pick up the blankets for the move.
Barry CraigenGreat experience. No need to improve
Jeff DeenJennifer was absolutely amazing! She went above and beyond for husband by bringing him 2 bottles of ice cold water because he was having to unload the uhaul truck in our storage unit by himself til I got off of work! She brought him to tears just by that that act of kindness!
Bradly PalafoxI turned the truck in when no one was there and because the U-Haul app would not locate me . And they charged me for fuel and I have a picture of the fuel gauge at full and I know it was full because I put to much in at the station to the point were I couldn’t add any more I prepaid and could not put all that I paid for. I will never recommend this place for drop off or storage . I’m extremely disappointed and I sat on hold . With U-Haul and requested a call back only to be called back and put back on hold then asked if I wanted a call back again and since then I have not heard a word. I’m done with U-Haul and the way they treat their customers.
Bruce WilliamsNo one was on site. I ordered a truck from a different location but was sent to this unmanned pick up. It took about 45 mins in the heat to figure out that the app wasn’t going to work and I had to call the uhaul service line. That took longer. Finally got the truck to begin moving. And the Dolly I ordered wasn’t on the truck. I contact uhaul and they tell me I can go pick one up from another uhaul site. Which didn’t work. So I had to go buy a dolly. Then when I turned the truck in I called uhaul about the dolly and they told me they would call me back in 3-5 days. Wow.
Sarah TothJennifer, at the drop off location, is very helpful, and a great person to work with, she helped make our moving experience a little more tolerable. Great service and we would recommend them to our friends, for U Haul and for storage.
Gary BullardThe manager, Jennifer was always friendly, helpful and professional!
Dretha M Penton | Overall ExperienceThe truck was 16 years old and in poor mechanical condition. The brakes were inconsistently sensitive to the touch and steering was loose as if the ball joints, tie rod and shocks needed replacement. Also, the wiper/washer didn’t work. We paid over $500 for a one day rental and expected a better truck (this one has numerous adhesive stickers applied to the body that indicate a quick claim has been made for damage).
Andrea BarberAir conditioning in the truck did not work and we live in Texas.
Steve RoemingVery nice and supportive staff.
MARK KERTZ | Overall ExperienceNothing at all
Jackie McclendonI was given truck that had only 1/8 tank gas drove it only 15 miles total from time I picked it up until returning it & was charged false gas charges so you could have it at 1/4 tank charging me for previous person failure to fill up I have pic if guage at pick up because it was only 1/8 tank then was charged over mileage I actually drive & for equipment I didn’t use & receipt showed bill to be $520 my card charged $750 and no one from there contacted me still
Cody LewisMy apologies I thought the packers called. I decided to use pods. I am in desperate need for packers Not one showed up over the last 5 days! If you do know anyone just to help pack...please give them ny number. 682-229-9299
Deb Rose | ReservationVery friendly service, nice clean and secure storage facility. Would recommend 100%
Nathan M Philippi | Overall ExperienceClean and convenient. No frills just storage. Easy in and out!
Michael A Hallet | Overall ExperienceJennifer was great. Process went smoothly
Beth N Borgfeld | ReservationJennifer is always nice, friendly and professional. We never had any issues and she made our experience a very good one. Would highly recommend these storage units and U-Haul rentals.
TAMMY SMITH | Overall ExperienceJennifer was very helpfull with all of my needs .
John A Kinney | Overall ExperienceThe manager was wonderful to work with.
Paul C Young | Overall ExperienceThe office staff was incredibly friendly and definitely made this place worth recommending!!
Ashley D Weatherford | Overall ExperienceGreat manager and service….
Richard S Vaclavik | Overall ExperienceStaff was outstanding!
Dale L Collins | Overall ExperienceStaff was great! Very patient and always courteous.
Keven L Colthran | Overall ExperienceI had 2 units on your Granbury property, I closed 1 and continue to utilize the other. I found them both to be clean on initial inspection. I have been repeatedly happy in all interactions with Jennifer in your office. She is very helpful and friendly. She is an asset to your company.
Mary R Marks | Overall ExperienceI always got emails from them reminding me of rent due, confirmation of move out notice and notice of unit being empty. Fair rates and conveniently located.
Troy D Lee | Overall ExperienceVery helpful and accommodating. Online payments with auto-pay made the whole process SO easy. If we ever need storage again, this will be our spot!
Sarah E Sebesta | Overall ExperienceVery nice and helpful
Richard A Leslie | Overall ExperienceI no longer required a storage site. It was a very convenient place and I always felt that it was secure.
TERESA NAPPIER | Overall ExperienceI was never able to gain access to the unit. Calls not returned. Refund denied. I never made it past the gate as my gate code never worked.
Ashley D Killingsworth | Overall ExperienceOffice staff were very friendly and easy to work with.
RODDY D EATON | Overall ExperienceI had no problems. I would recommend this facility to others. Thank you.
Paula L Waters | Overall ExperienceJennifer was always very professional and friendly.
ANDY SUSTAITA | Overall ExperienceI called to reserve a small unit and it was very easy. When I got there and realized that the unit was going to be too small the lady was so nice and found me a unit that would work for me.
Amber Collins | ReservationVery friendly, dated but clean property.
William Roy | ReservationFacility is as clean as possible for being old and worn out. Could use some paint and door weatherstripping.
BRENDA RITZ | Overall ExperienceGreat staff
CAROL WOODWARD | Overall ExperienceThis unit was so convenient and the price was just right for the size.
BRITTANY WYLIE | Overall ExperienceSadie Cross should be there Friday or Sat to move in
sadie cross | Reservationwe recently moved from the south side of town to the north. We had to store many things prior to the move in order to sell the house so quickly. we were very happy. thanks the Shaums
sharon shaum | Overall ExperienceI was told I was reserved at another storage unit. So I went there but thank you
Taylor Krieg | ReservationLady working this facility was very nice. She answered all questions n was well informed. Would definitely recommend this facility
LANE MCLELLAN | Overall ExperienceWould use again
Jay Burks | Overall ExperienceI did not use it
Chad Simpkins | ReservationThere was a promise made at the time I made the reservation of one month free rent, after a U-haul rental. When I got to the office of U Lock It I was told that they did not offer that discount. Rude
Jackie Patterson | ReservationVery prompt service polite staff
Privacy Request | First ImpressionsThey were very nice and helpful.
Privacy Request | First ImpressionsThe front desk person was new and pleasant. She didn`t know the system well so the check in process was a little longer than normal. We would use this facility again.
STEPHANIE RUCKER | First ImpressionsEnjoyed the friendliness of the staff. Efficient check in for storage area.
Privacy Request | First ImpressionsDid not have the storage building we were quoted. We asked for boat storage and were told size. We we got there we were told they do not allow boat storage.
Privacy Request | First ImpressionsHad available space very quick to get me sorted out for a unit
Privacy Request | First ImpressionsI got the wrong address when making reservation and did call their office to cancel 2 days prior
Privacy Request | First ImpressionsLinda was fantastic. She offered to keep my Uhaul instead of me having to drive it all the way back to FW, and she offered a free month`s rent to boot. It was a pleasure doing business with her.
Privacy Request | First ImpressionsUnhelpful
Privacy Request | First ImpressionsTrailer parking was in the weed, and also not a pull threw. which I was looking for. Staff was very friendly and helpful!
Privacy Request | First ImpressionsI found the person renting me the storage to be very pleasant and joyful. The unit itself was clean and dry. Thanks for making my experience great. Bill
Privacy Request | First ImpressionsI just showed up, got my unit, and a free lock : The lady at the counter was super nice and on top of things.
Privacy Request | First ImpressionsThe tree leaves needs to be cleaned up There are several yrs of foliage in the driving area of the facility
Privacy Request | First Impressions