Customer Reviews for U Stor It
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U Stor It
We have rented from another Uhaul rental in Wheaton. The people at U Stor It were responsive, were very clear about the terms, helpful and very friendly. There were no surprise sir charges (as in Wheaton) and they were a pleasure to deal with. I will recommend them and definitely they will be my first choice in the future if i need a rental vehicle.
They where just going live with UHaul again and Bryan made sure everything went smoothly even though it was a tight timeline for when I needed the truck to them going live. He was extremely helpful and personable.
I was quoted one price but when I picked up it was much higher. My fault for not verifying beforehand. It was too late to make other arrangements. I'm disappointed that the quoted price was not honored.
The instructions should have noted that the key drop off was a distance from the van drop off. I was a bit confused and of course there is no number to call on a Sunday afternoon.
I was lied if about the rate and amount per mile. I was told the gas will be on full and it waNt but i was charge to replace gas I never used. My family has only used your trucks and this will be the last time. The stuff was horrible misleading and very rude. Never have I ever experienced this before. And FYI you lost a customer for all of the above but more importantly for $17 smh that I was charged. I will never use your company again.