Customer Reviews for U-Haul Moving & Storage at 34th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 34th St
Owner told me to get 8 more gallons of gas. When I did it crossed the amount I was supposed return it with by 3/8th of a tank
He refused to reimburse me. I had recorded and documented everything. I will contact local media
Jonas is very knowledgable and polite. It was a pleasure renting the truck with no hassles. The restroom was clean. Great job guys!!! Keep up the awesome work ya'll are doing as a team.
At this location everything went very well. Service with a smile.
Understaffed. Too long of wait to rent equipment.
WITHIN TWO DAYS I RENTED 2 TRUCKS,FIRST DAY VERY PLEASANT EMPLOYEE,2ND DAY UPON RETURNING TRUCK, EMPLOYEE LORI SALAS WAS VERY RUDE TO EVERYONE. SHE WAS FIRST OF ALL CHEWING GUM, BLOWING BUBBLES AND POPPING THEM VERY LOUD- UNPROFESSIONAL, WOULDN'T YOU AGREE. THEN SHE DEBATED WITH ME OVER THE LEVEL OF GAS IN THE RETURNED VEHICLE WHICH SHOULD HAVE BEEN 3/8 BUT I PUT 1/2 AND ALSO ASKED ANOTHER EMPLOYEE TO TAKE A LOOK AND HE SAID IT WAS MORE THAN ENOUGH, NOW 3 PEOPLE AGREED AND SHE STILL ARGUED WITH US. AFTER FINALLY CLOSING THE CONTRACT I STATED TO HER TO HAVE A GREAT DAY AND SHE REPLIED IN A SMART KIND OF WAY,"OH DON'T WORRY, I WILL", THAT WAS SO UNCALLED FOR. EVERYONE AT THE COUNTER AGREED THAT IF SHE WAS UNHAPPY SHE SHOULD NOT HAVE TAKEN IT OUT ON HER CUSTOMERS. I AGREE THAT SHE WAS VERY BUSY AND DEFINITELY NEEDED HELP BUT WE ARE THE REASON SHE GETS PAID. BECAUSE OF HER I WILL PROBABLY TAKE MY BUSINESS ELSEWHERE.
terrible customer service skills from person when renting van from man in store when first renting truck
THE CLERK AT THE STORE WAS AWESOME, VERY FRIENDLY, MADE ME AWARE OF CERTAIN CHARGES IF I DID NOT FILL GAS BACK UP AND INSURANCE DIDN'T COVER CERTAIN THINGS, AND TIME FRAME TO GET TRUCK BACK, ETC...VERY HELPFUL AND GOOD GUY...GREAT PERSON
Not charge the customer an $80 deposit for paying with a debit card....
Friendly customer service good prices
When I first requested to rent 60 furniture pads, I was told "no" because they were reserved for the next day. When I called again, the reservation desk answered. This lady reserved the 60 pads for us for 24 hours: 10 a - 10 a. There was still some "push back" when we went to pick them up, but we promised to return them by 8:00 p.m. that same day. We returned the pads at 6:30 p.m. that day, but the man at the desk (the same man that said "no" initially) forgot to check them in. We received a call at 11:43 a.m. the next day wondering why we did not return the pads. This was sloppy work by a U-Haul center. We will not use this location again...for anything. We will not recommend this location to anyone.
On pickup and return there was only 1 person working. This made both processes take a longer. The people that were there, very friendly and helpful!
A rewards program for returning customers, possible discount after so many rentals or purchases
Great store, great customer service.
I was making a rather extensive drive over a 24 hour period. Service was great and the representatives were very helpful and friendly. However, I would have felt a little more comfortable driving a later model truck. Part of my driving was at night. I was hoping that I would not have some sort of mechanical breakdown. Fortunately, the truck did not break down and I completed the work I needed to do. I would recommend this rental location.
Very Friendly staff wish I remembered his name because he was great on getting me taken care of.
We have rented several trucks from this location as we used them for church retreats to haul our equipment. Is there a frequent customer program that we can subsrcibe to.
Very friendly and courteous staff highly recommended.
Pick up was quick personnel were helpful
Unfortunately, one person to help 6 customers. He at least told me and one other customer that if they had our email address we could just drop off and go.
The wait was not long, I was inout in a timely manner on the day of pick up. The office staff was very helpfulexplained all my questions asked at the time of drop off also.
VERY nice staff, great location, great options on picking up and dropping off. Over all great experience.
The person who checked the truck out to me, took another customer infront of me, knowing I was there 1st. Took her time joking with him. And when I said something she and the other worker said... as ling as you get the truck. Then put that the truck was on full , and refuse to change it and mark where it eas correctly which was a little below full. Overall not a good experience
Very friendly Customer service, fast service, clean vehicles, Rep. explained all charges throughly and completely!
If I ever have a need for U-haul I will use this location again!
was in and out in no time
I will definitly go back to this location in the future.
I liked doing business there.
Slow only one worker and trailer was full dirty and oil .I a had to clean it r I was going to b charged a fee ..thts bad busy ..
The young man working with us was professional & extremely personable.
Shorter wait by scheduling pickups/drop-offs every 15 minutes instead of 30 minutes?
1 box missing latch, movers would not wait, had to hire other movers, 2nd movers took 2 days. Was not a good experience.
very helpful staff, good equipment, good rates. good experience all around.
There is really nothing to improve. Your CSR was very professional and friendly. The vehicle was clean and in great condition. I used this same location approx 25 years ago when U-Haul rented boatseven then it was a great experience. Should I need to rent again, I will be going to this location. Also in the near future I will be returning to have a hitch installed on my Jeep. Thank You.
David G. Reyes
This location is excellent. One Warning though - - Make sure and do not reserve online. Go to this facility in person. The online site does not tell you that they do not have the equipment at the location you want and you get sent to wherever they want to send you when you go to pick it up and it could be many many miles from where you want to go. I had to pay double to rent a bigger unit at the location I wanted since that was all that was left even though I reserved it online 2 months earlier.
Staff is very helpful and always pleasant.
I rated this store poor only because of one person. I feel very strongly you have a thief working at this store. This is the only reason I am taking the time to write this. When I first went into this store to get prices, right away I was asked for my credit card information by a young black male in his twenty's. When he asked, he seemed very suspicious. It made me alarmed. When I went back I spoke with someone else and asked if this was common practice, she said no. Today I got a call from master card and there has been fraudulent attempts to use this same card. One of the places my card number was used by the thief, was right across the street from this U-Haul store on 34th in Houston, at Dollar General, for a charge of over $300. My suspicion of the way this guy acted when he asked for my card number, along with no reason for him to need this information at that time, and the fact the card was used right down the street from this location confirms to me this man is a crook and someone needs to have a talk with him and he should be watched closely. My strong opinion! Feel free to contact me if you need to talk.
Terrible service, never thought you were so bad!!!!
The customer service was great, especially at checkout. Very friendly and helpful. I will use again! Thanks
Nothing really! I was happy to know that a small ultility bag that I left in the truck was place in a lost and found area. Where the customer was able to locate it quickly without any problem. Thanks!
There is nothing I can think of to negative about use of the u-haul storage 34th for the two-years of my stay there was never a time I had a bad experience just friendly kind individuals for that I say Thank You So Much
Wonderfully helpful service!
We had tried to drop off at the location given and they DENIED us!! when we arrived at this location the lady was SUPER helpful and absolutely wonderful. I forget her name but she needs a raise!! I will forever go to this location because of the wonderful service!!
I was lied to regarding 2nd month being free. The woman I spoke to was rude and condescending.
I will bet KNOW ONE from U-Haul will bother to care or call.
The gentleman that checked in the trucks was very helpful, but the lady that worked the counter was VERY RUDE AND NASTY TO US AND I WILL NEVER USE UHAUL AGAIN!!!! OUR WORST EXPERIENCE EVER!!!
Very poor service and was overcharged so will reject charges with my bank !
Great customer service and always very helpful staff.
Did not have a good experience with u-pods, not the location but with moving helpers and false info on your web site regarding how many pods required for a three bedroom.
The manager provided excellent customer service, very happy
Although the equipment was extremely old and hardly functioning, the people were extremely friendly and helpful. The price made it all worth it.
Thank you, all staff was helpful, profesional and friendly
I highly recommend this u-haul to anyone who needs a rental or storage. I've always been treated very well, and always got help when I needed it(like hooking up a trailer).
The quote was accurate & nothing hidden. General Manager Jonas Rodriguez respected my time as he was busy with another customer and said that he would handle the closing & an e-mail would be sent for my records. Very easy ... would use again!
the customer service picking up an taking back was awesome they the owner was just great an very explainatory when picking up the truck very professional manner an Teresa Romero was just a great upon us returning the truck i would for sure recomend this U-Haul location to family an friends Thanks for a great an pleasured service Annette Cothron
There is nothing I can think of, at this time, to improve the service I received because it was outstanding!
They were professional
, pleasant & easy to do business with. They could have discount days or coupons. Rent one day get the second free.
The guy who helped me must have been new, but he was very nice so its okay.
The truck was leaking water, but besides that it was fine.
check tire pressure on inside tires left & right had about 10 PSI in each
Mr. Jonas runs that business very well!
I would have more than one staff in evening hours.
Great service, excellent staff I am very satisfied.
The reps there are always very nice and helpful
very helpful sales on the phone and at pick up
i would highly recommend this location
The rates are expensive for local. What happen to the first 50 miles free! Give the locals a break!
I was pleased with this facility
Read the previous comments!
There is always a space for improvement. It will be highly appreciated if you keep improving and set very high standards for customer care and services.
I would have liked to keep it longer, but it was too expensive. I wish you had some smaller units on the ground floor.
They were very flexible and worked with me the months i couldnt pay them....excellent
Coming from a small, agronomy town, I was apalled. I stood in line longer than unloading my things. Replace missing bulbs in the storage! You have forgotten respect and that customer are the profit.
Very well staffed,Mr. Rodriguez was a true joy during my leasing process.........
Mr. Jonas Rodriquez and his staff were always there for us if we needed anything or had questions. I have recommended this place to friends
Jonas was very helpful and informative. Overall a pleasant and easy experience. Thanks
The staff is very friendly and helpful. I appreciate that very much.
Folks there were very accomodating and friendly.
I was very pleased with U-HUAL Mr. Jonas Rodriguez the general manager was very profesiona .
Mgr Jonas Rodriguez was unprofessional and rude. He lacks of customer service skills. He is an insult to customer service professionals in any type of business. I will never again recommend U-Haul.
The only problem I had with this place was that the ceiling tile falls all over the boxes. You`ll find reasonable prices here on W.34th Street. This is an old and run down facility but its cheap.
Service was okay, but had to wait for someone to help me, there was no one in the store. Also code didn`t work on a couple of occasions.
I am blessed to have found this place! Employees could not have more helpful to me! They were GREAT! Thank-you!
It was a wonderful experience there, everyone was very helpful and funny.
Jonas is an asset to U-haul. Jonas is pleasure to deal with.
manager nad employees always knew who i was always made me feel comfortable and at home like family thanks, so much for that experince.
you guys have great and professional !
Great friendly people and wonderful location..
Great personel, too hard to get around the storage buildings, traffic jams, and no turn arounds.
Jonas was the most friendly, helpful person at a storage area I have ever dealt with. My unit was clean and ready to receive my contents.
there was always water at the bottom of the stairway...safety hazard. Also the unit was damp. Thankfully most of my belongings were in plastic bags because the bags smelled of mold.
PERSON WHO HELPED ME OUT WAS VERY NICE AND HELP FULL I WOULD ENJOY DOING BUSINESS WITH U-HAUL AS LONG AS THERE IS ALWAYS KNOWLEDGEABLE AND HELPFUL IN PEOPLE THERE STAFF
all went well... just not happy I did not get a refund for time unused.
I enjoyed the hospitality and service. Thanks.
The manager was very helpful!
The manager is VERY helpful and customer service oriented. The only problem we had was the big rental truck ... it is time to put this one out to pasture!
I had a PLUS exp[erience in this rental. Definitely, I will back to use their services and I will recommend it to my friends.
overall good experience, people were nice and helpful. Area isn`t great at night.
Jonas Rodriguez is the best. He worked with me through a very difficult time in my life. His compation and commitment to the customer and their needs is superior!
EXCELLENT! People far exceed service-friendliness exp’d at any U-Haul in many moves endured. Do NOT go U-Haul on 290-Fairbanks. Brandon was so rude we chose 34th St. UHaul - exp. was complete opposite
Jonas, the Manager, is very helpful and friendly. The storage unit was very clean and dry.
To say that Jonas was a very good manager is no question, Jonas was outstanding always there to help out with any problems. Thank You Jonas
Gracias por el EXCELENTE servicio..si llego a necesitar donde meter mis cosas sin dudarlo vuelvo a elegirlos a ustedes...y por supuesto que los voy a recomendar..GRACIAS!!
I was pleased with my experience at this location. It was close to my home at the time and served well for me as an extra closet.
the guy was helpful but it was time to leave so i had to get an outside storage to coutuie to have the movers to unload
Thank you so much jonas... Appreciate ther customer service and assistance from you and your staff.... Jose
new hires need more trainging
Jonas was a true proffesional.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
they failed to notify me of a leak in the building. I had water damage to my property. Now they claim i didnt close my account.
the gate was open when I arrived to put my things in storage and it remained open alll afternoon, never closed behind me or any other customer.
checking out balance $54.95 although i owed them nothing as moved out on time and not willing to give me paperwork that said zero balance. Still trying to handle with Lisa Manager at 34th Street
Jason,was a complete idiot. The door was in poor repair.I had to put in back into the track.Jason kicked a hole in the wall to demonstrate that there were no bugs.I had a horrible experience.
when i rented my first storage room they did not give me 1st month free and when i ented my 2nd storage room they gave me 1st month free you still owe me for the 1st month free on the first storge
Very friendly and helpful staff.
I have to move quickly and your staff was very helpful.
this storage facility was very clean. the staff was very helpful.and Edward was very helpful
THE STAFF ARE TRULY THE GREATEST PEOPLE I`VE MET!!!!!
Emergency long business trip to China. Left storage clean empty unlocked. Repeated emails to inform them couldn`t call were ignored but got many harassing emails from same address.
I,ll like to get my last payment prorated and credit back to me .Thank you for the service you all provided me thrugh the years
no help after a theft to my unit.
service was faster this time i did not have to wait so so long to be helped and the guy that helped me knew what he was doing this time
Friendly staff members take time to help with concerns.
Beware of nails in the driving areas.
Computer errors caused unit lockout and blocked access code.
As this was my first time renting storage space, I think things went fairly well but somethings could have been explained a little bit better. Over-all I had a very good experience. Thanks
The door to my unit is broken and needs to be fixesd.
Only complaint is the entrance gate. Code is too hard to enter into storage areas and has to have it opened by staff on 2 occasions.
The residue from the ceiling in the storage room was all over my things. There is no elevator, and no A/C in storage areas.
too long to check in, an hour and 45 minutes!
200 words is not enough space to express myself - and it really isn`t worth the time. We have removed our stuff and will never rent from UHaul again.
Daniel the manager at the facility is the high point of this location. Outstanding gentlman!!!!!
Its convient and close by my house.I just didnt like that my mother had to have a e-mail address just to rent a storage
The staff was very friendly and helpful. To be more secure, there should be an coded access gate, and it needs more lights.
I was disappointed that there wasn`t any prior information on the website describing the lack of elevator for the self-storage buildings.
The staff was very unfriendly and sarcastic. I will not recommend to anyone and after when i move again i will not use uhaul.
I have been very please with my entire experience with U-Haul. I plan on being a customer for a long time. The customer service is the best not was but still IS excellent.
staff is not expart enough to handle the computer. took long time to fix everything. charged me $179.70 over. and then they said they returened this money to my account.