Customer Reviews for U-Haul Moving & Storage at 34th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 34th St
I returned the rental truck approximately one hour late and was charged for a whole extra day rental. I understand that it is reasonable when being over the time limit (which was not discussed during pick-up) could result in a prorated additional fee but an entire day charge is excessive. I also rented blankets which I did not use and was charged a second day for them as well. Again, I feel that is in excess of charge.
The lady at the front desk was very short with us and spoke to us as we were obnoxious. She was bothered by the fact that we did not have a reservation, and did us the "favor" of making one while someone else came. According to her card, she is the GM. Her workers seemed to know more about customer service than she. Upon returning the truck she kept looking at us and after a while she asked if we needed anything!? I understand a little about customer service and busy times ( I'm a manager at a restaurant). She then asked me to park the truck for inspection, after I did, patiently I waited. Again, after waiting in the truck a dark skinned lady kindly approached me and told me that I didn't have to wait in the truck, and if I pleased I could wait inside. Waiting inside, the "GM" asked " Are you waiting to be inspected?". Unnecessary question since she was the one who told me to move the truck over. I apologize if I made her up. My husband followed her just in case something came up, but she didn't acknowledge his presence, she just walked and inspected as my husband dumbly followed her . I remind you that I work with people DAILY, and you never ignore a guest nor act snobbish. It doesn't matter how much of a bad day you are having suck it up. Now she has a complaint
hold your employees accountable for messing things up. This is in regards to the Chicago loCation I can be reached at 3125601980
This is the second time I have used this location to rent a truck and they have always been friendly and helpful. The trucks are clean and full of fuel. Well done. I'll continue coming here for my moving needs.
No complaints, very fast and easy
Overall great experience with the personnel both at the desk and outside.
The staff was great and very helpful. They are doing what they can given the location. We made a 7pm return. The neighborhood and other customers in line (gang tattooed and glossy eyes) were a bit scary after dark.
This truck shouldn't be on the road. Its a TRAGEDY waiting to be happen ... it's a TOTAL RISK.
Trailer lights were not always working. I measured voltage at my hitch connection and it was working up to there.
This was the best customer service I`ve ever received! Lorraine was so helpful and caring. I`m so grateful to have meant this wonderful lady. God bless this lady she deserves the best and a raise
The service was outstanding. No hidden fees , ease of use, and the staff was first class. I would definitely recommend this location to people I know. Sincerely James.
The 34th I having been using them for some time no problem with them .
On Sunday drop off there was nobody to take the trailer so I can feel secure somebody takes it and get credit for it or get a receipt for it.
This is my third time in a month visiting this location. Ms. Sales and her team are always very patient and helpful. My experience with them is always Excellent.
poor custmr srvc. 200 characters is not enough to explain. Was lkng for lng trm strg. Will not be here.
Lorainne was nice and very helpful. The truck was operational, and mostly clean ... kind of your typical "rental" .... I've always wondered why UHaul doesn't try to step-it-up and standardize it's locations, make them clean, neat, and more inviting when you walk in. I've been going to this locations for over 20 years, and it has looked the same since day one ... not a particular problem, I'd just like to walk into an office/store .. not an older warehouse with a desk.
My experience at this location was very upsetting. To start off the manager-(hispanic lady last name Salas) I believe, she is very RUDE. She has no customer service skills whatsoever from the moment she answers the phone. Everyone at this Uhaul location seems very unhappy and miserable to have to be at work. I really needed to move, otherwise I would not have gone to this location. The 14ft. truck was great and served its purpose, but again the manager and the front desk can really ruin anyone's morning/day, with their coarse attitude. Uhaul should offer some customer service training classes or some sort of incentive to motivate employees to like their job at least. I hope I could get a partial refund of my expense, due to my poor experience with the 34th street location, but that would be too much to ask for. However thank you anyways!
People were rude and when it was under construction the gate was left wide open.
Check out was awesome. A young black male assisted me in the walk around and provided knowledge and features of the truck and the roadside assistance if necessary. He pulled the truck out to ensure I was comfortable leaving the location. When I returned the vehicle, in perfect condition, fueled and clean the Customer service became rediculously poor. The hispanic female manager is a disgrace to the Uhaul reputation. She is the most unprofessional I have ever met in my 50+ years and should be terminated. The Computer system locked up for 2 hrs. Reps (hispanic male and female) were rude and unbearable to the point I wanted to leave more than enough to cover the expense and pick up a receipt later. I was told I owed more and they could not allow me to leave. When I decided to leave I threated to contact the corporate office and I was scolded with the statement that they would say the same thing and I would just have to wait. When I refused to wait any longer they agreed to accept the over pay. As soon as I walked out, the system came on line and I was refunded the overage. Never again at this location.
The staff was very educational and informative regarding the equipment. Professional, smiling
and exhibited a pleasant attitude.
Diane Garrettexhibited positive attitude.
Teach the employee better service skills..
My only compliant is you seem short staffed. Not one me but others did not like the long wait time
The tow dollies were very poor quality. 1st one they tried to rent me fender held on by masking tape, 2nd fender was so badly bent had been rubbing on tire to point of a groove cut into tire sidewall, 3rd one tailight barely held on by the wires itself, not bolted on at all. Finally i picked one safe to use, staff didnt want to "redo contract" i said this one or not at all. so that what i rented, was the 4th one. I understand manager goes thru staff ALOT of turnover there
The place was average. There was nothing to suggest that it was better or worse than any other.
have the guys smile a little bit more
Lorraine Salas is a UHaul superstar. Efficient yet engaging, helpful professional throughout.
Don't make a person wait while there is a someone available to help a customer.. GM rude, acted like she was doing me a favor.
The employees were very knowledgeable and courteous. We will use this location again.
I informed the gentleman at the counter that the original Shell Station location at 5740 West Little York refused to take the truck b/c the U-Haul guy, Daniel, wasn't at work. They told me to come back in 30 mins. I check back for over an hour and finally they told me Daniel wasn't coming in. I explained this to the gentlemen at the 34th St location, they allowed me to leave, then charged me $44 as if I had the truck for an extra day. Not happy about that at all.
Representatives had no sense of urgency to take care of my rental order. It took more than 30 minutes to walk out of with my order. This was my 3rd visit in as many weeks and all three times I had to wait more than 30 minutes to rent and return a vehicle. Half the time the representatives seemed like they didn't know what they were doing and had to call a helpline to have instructions read to them. It would be beneficial for all the employees to understand how to use the Uhaul system and also learn some common courtesy.
I was quoted one price over the phone for a storage as well as the truck. Once I showed up then I was informed I had to purchase a lock from U-Haul in order to store my items there. Needless to say I passed. I was told 19.95 for the rental and my card was charged 54.00. I was told 54 cents a mile and charged 62 cents no big deal how ever 19.95 plus 8.10 for mileage does not add up to 49.00 then tax and an environmental fee on top of that. The young white male that was at the desk doing all the paper work has no customer service experience or is just plain rude never smiled wasn't friendly and seemed to be bothered that he had to do he job . I have always dealt with the location on 290 and never have experienced any of these issues there. So I will not be returning EVER to this location. To be honest then manner of service received may have actually ruined my U-Haul experience all together.
Staff at this location was extremely rude. When I asked for the manager I was told by the woman helping me she was the manager, I was shocked. I told her the treatment she was showing to customers as well as her helper young man there was NOT at all was customer service was all about. She laughed at me and could care less.
Manager (Lorraine Salas) there is not ethical or pleasent to deal with. We had a problem agreeing on the amount of gas used. (2 gallons to go 10 miles) (we only went 8 but odometer said different). Odometer reading was wrong when we took it out. My fault for not checking. Manager (Lorraine Salas) got a smug attitude when it was brought up. She (Lorraine) told us we needed to put 4 gallons of gas into the truck. The needle had not moved since we took the truck as we had only gone 10 miles. Then she lowered it to two gallons or would bill my credit card for $18.00 if I didn't put the gas in. We immediatly went and put the gas in and wash charged for that milage also. Wasn't the gas so much as it was her smug attitude that infuriated me. I called the Supervisor and he was very proffessional in handleling me. Unfortunatly there was no resolve to this issue as the damage had already been done. We have been loyal customers since 1995 but will think twice before going back while she is there. This is the second problem I have had with her. We are a catering co. so time is critical with us. We have to stick to a strict schedule. Last time we rented from her (contract # 99186137 for 9/1/2014) she told us we could pick up our truck at 7:00 am. We got there a 7:00 and nobody was there. We called the number on the door and she anserwed. Told us she was in Beaumont and that her supervisor would be there shortly. No one came. She finaly arrived herself at 9:30 AM. (There were about six other people waiting with us also). We were late getting to our job and whats worse....she had lied to us. She was not in beaumont and apparently she WAS the supervisor. U-Haul has always been a great vendor for us. The employees pleasent, equipment good and available on time and convenient location. It's unfortunate that this women does not recognize the value of customer service.
Great gal at the counter!!
Maybe how one more data entry clerk. But otherwise, great customer service.
They need more employees,to speed up the process on costumers.The staff was amazing,but more employees.
Hire more counter help. Make sure make sure there is no extra things hanging from the vehicles.
I contacted Uhaul three separate times in reference to the gas tank being filled after our rental. I did not hear back from any individual (out of the 3) I spoke with. Not only that, but while trying to visit the location in person we found their doors closed early, while online and their business door said differently.
Lorraine Salas was very professional and helpful. The whole experience was much better than I thought it would be.
Inspect equipment when it is returned, BEFORE renting it to next customer who ends up with grease and oily grime all over their clothes and things they put in the trailer. AND, When the customer returns the trailer and complains about the filthy condition and stained clothing, DON'T give a blank stare and not even acknowledge that the customer has told you about the problem, much less not offer any kind compensation for the mess created by their lack of inspecting equipment BEFORE renting it again. Customer service training is badly needed at this location!!!
Customer service was absolutely horrible. I had to pay an extra hour of movers because it took so long to pick up the truck, which I had already reserved. I would never use this location again.
I had a confirmation for a van to be picked up last Saturday...arrived at the location to find an empty parking lot....no vans around. I was finally given the option of taking the only box truck on the lot...it was that or nothing. They let me know that it was not their fault if people didn't return when supposed to, it was corporates fault for allowing it to happen and overbooking. REALLY !!!!! You can't be courteous enough to place a call to let someone know you have messed up? Where is the customer service in that? I have rented many units from this location because I use them for a quick trip with my flower shop when I need extra delivery room. I have had no issues prior to this but, now I know they can't be depended upon. What good is a confirmation? Be very careful renting from U-Haul if you are on a time schedule and you need a van with A/C...box trucks don't take their place.
Guy was a worse asshole. Rude.
Treated rudely. Had to wait for reserved equipment with no apology for waiting. I did not understand bill. Management was very unpleasant as I was trying to understand charges. I did not feel valued as a customer
The woman that helped me when I picked up my truck was very rude and slow. She just walked around the store for a while before helping me, even though I was clearly standing at the desk. The fact that her shirt read, "General Manager" was just plain sad.
I put fuel in the truck that rented and the fuel guage did not move. I informed the manager to have mechanic look at the gauge and with a smirking smile she said no. There's no need to question my integrity and I'm not trying to tell her how to do her job. She could've been more courteous.
Friendly and great customer service!
I had a motorcycle trailer reserved. When I arrived just before 8:00AM on October 18, 2014 the trailer I needed was not there. This Location was 14225 North West Freeway. The salesman called another U-Haul at 4825 West 34th street. He told me to go there and they could help me. Both of these rental places are in North West Houston.
When I arrived at the West 34th street store the store manager, Lorrane told me that they did not have a motor cycle trailer. She said I could rent the larger model for about $ 34 ~ Dollars. I don't remember the exact amount.
I told her that the salesman said if I had to I could rent the larger trailer for the same price of the motor cycle trailer. After she got on the computer and saw the notes the salesman on Hwy 290 had put in she went ahead and rented me the trailer for the motor cycle price.
I agreed and picked up the trailer for about 3 hours. I had to get my riding lawn mower from the shop and bring it home.
It seems that motor cycle trailers are scarce as hen's teeth. You are missing out not keeping at two of these trailers at each rental place.
Having to drive from the Highway 290 store and down to the 34th street store cost me about 1 1/2 hour in time. It threw my whole daily schedule off.
This is the first time I have had such a mix-up.
..... Doyle Hansel
upon completion i filled the truck up. i have the receipt.
i was charged an extra $10.00 on my credit card for extra gas- dishonest!
I am new to the Houston Heights area, and was very disappointed that after I turned truck Into one location, and then was inconvenietly called that I needed to pick it back up and drop off at another location. When I was told I could drop at any location! Also pumped gas over the required amount and was not refunded. I was charged an extra day when I clearly made the effort of dropping off at a location on Sunday.. I never expected to pay 220 in a in-town move when I have used U Haul in the past to make other moves out of town and paid less.
helpfuul accomodating well mannered in all transactions i saw, which were about ten, between ppickup and drop off
Loraine is very helpful. Thanks.
When I was dropping the trailer off the employee actually asked me to move/park the trailer in the location that I picked it up in. I didn't see another customer in sight, therefore I told him I would not. In my opinion he was being lazy.
I reserved a truck and it wasn't guaranteed like website stated didn't get my money for it and had to pay for an extra day. Staff treated me very poorly (property manager and guy checking in trucks).I wouldn't advise or use their services anymore because the property manager wouldn't show me the unit, which customer service stated was free as well as the reservation; then when she finally took me after I asked several times she went and did other things and just had me and my child wait at the gate trying to get out, which I had to ask another tenant to let me out. She tried to be friendly when she thought I didn't know about the guarantee and the minute she realized I was talking to customer service about it she started overly rude (considering when I asked prior to they said was there anything else I could help you with and hung up).
attendant was great, very helpful and friendly
LORRAINE SHOWED AN OUTSTANDING AMOUNT OF CUSTOMER SERVICE! SHE WAS AMAZING!!!
Make More uhual track available
A good experience with this location except that the checkout was slow due to the manager not on site (had went to the Bank?) and had to wait for 15 min. for her return.
Loraine was great fast service in and out
The U-Haul facility located off of Mangum and W. 34th is always in spotless and excellent looking conditions, and Lorraine is very knowedgeable!
Excellent service provided
I had rat/roach issues several times. The electricity went out making it impossible to see. The staff was rude and hung up on me when they called to verify the unit was closed.
I will never rent here again, most unprofessional staff I`ve ever done business with.
Would definitely store here if needed in the future.
Friendly customer service good prices
The wait was not long, I was inout in a timely manner on the day of pick up. The office staff was very helpfulexplained all my questions asked at the time of drop off also.
1 box missing latch, movers would not wait, had to hire other movers, 2nd movers took 2 days. Was not a good experience.
Did not have a good experience with u-pods, not the location but with moving helpers and false info on your web site regarding how many pods required for a three bedroom.
Thank you, all staff was helpful, profesional and friendly
I was pleased with this facility
Read the previous comments!
There is always a space for improvement. It will be highly appreciated if you keep improving and set very high standards for customer care and services.
I would have liked to keep it longer, but it was too expensive. I wish you had some smaller units on the ground floor.
They were very flexible and worked with me the months i couldnt pay them....excellent
Coming from a small, agronomy town, I was apalled. I stood in line longer than unloading my things. Replace missing bulbs in the storage! You have forgotten respect and that customer are the profit.
Very well staffed,Mr. Rodriguez was a true joy during my leasing process.........
Mr. Jonas Rodriquez and his staff were always there for us if we needed anything or had questions. I have recommended this place to friends
Jonas was very helpful and informative. Overall a pleasant and easy experience. Thanks
The staff is very friendly and helpful. I appreciate that very much.
Folks there were very accomodating and friendly.
I was very pleased with U-HUAL Mr. Jonas Rodriguez the general manager was very profesiona .
Mgr Jonas Rodriguez was unprofessional and rude. He lacks of customer service skills. He is an insult to customer service professionals in any type of business. I will never again recommend U-Haul.
The only problem I had with this place was that the ceiling tile falls all over the boxes. You`ll find reasonable prices here on W.34th Street. This is an old and run down facility but its cheap.
Service was okay, but had to wait for someone to help me, there was no one in the store. Also code didn`t work on a couple of occasions.
I am blessed to have found this place! Employees could not have more helpful to me! They were GREAT! Thank-you!
It was a wonderful experience there, everyone was very helpful and funny.
Jonas is an asset to U-haul. Jonas is pleasure to deal with.
manager nad employees always knew who i was always made me feel comfortable and at home like family thanks, so much for that experince.
you guys have great and professional !
Great friendly people and wonderful location..
Great personel, too hard to get around the storage buildings, traffic jams, and no turn arounds.
Jonas was the most friendly, helpful person at a storage area I have ever dealt with. My unit was clean and ready to receive my contents.
there was always water at the bottom of the stairway...safety hazard. Also the unit was damp. Thankfully most of my belongings were in plastic bags because the bags smelled of mold.
PERSON WHO HELPED ME OUT WAS VERY NICE AND HELP FULL I WOULD ENJOY DOING BUSINESS WITH U-HAUL AS LONG AS THERE IS ALWAYS KNOWLEDGEABLE AND HELPFUL IN PEOPLE THERE STAFF
all went well... just not happy I did not get a refund for time unused.
I enjoyed the hospitality and service. Thanks.
The manager was very helpful!
The manager is VERY helpful and customer service oriented. The only problem we had was the big rental truck ... it is time to put this one out to pasture!
I had a PLUS exp[erience in this rental. Definitely, I will back to use their services and I will recommend it to my friends.
overall good experience, people were nice and helpful. Area isn`t great at night.
Jonas Rodriguez is the best. He worked with me through a very difficult time in my life. His compation and commitment to the customer and their needs is superior!
EXCELLENT! People far exceed service-friendliness exp’d at any U-Haul in many moves endured. Do NOT go U-Haul on 290-Fairbanks. Brandon was so rude we chose 34th St. UHaul - exp. was complete opposite
Jonas, the Manager, is very helpful and friendly. The storage unit was very clean and dry.
To say that Jonas was a very good manager is no question, Jonas was outstanding always there to help out with any problems. Thank You Jonas
Gracias por el EXCELENTE servicio..si llego a necesitar donde meter mis cosas sin dudarlo vuelvo a elegirlos a ustedes...y por supuesto que los voy a recomendar..GRACIAS!!
I was pleased with my experience at this location. It was close to my home at the time and served well for me as an extra closet.
the guy was helpful but it was time to leave so i had to get an outside storage to coutuie to have the movers to unload
Thank you so much jonas... Appreciate ther customer service and assistance from you and your staff.... Jose
new hires need more trainging
Jonas was a true proffesional.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
they failed to notify me of a leak in the building. I had water damage to my property. Now they claim i didnt close my account.
the gate was open when I arrived to put my things in storage and it remained open alll afternoon, never closed behind me or any other customer.
checking out balance $54.95 although i owed them nothing as moved out on time and not willing to give me paperwork that said zero balance. Still trying to handle with Lisa Manager at 34th Street
Jason,was a complete idiot. The door was in poor repair.I had to put in back into the track.Jason kicked a hole in the wall to demonstrate that there were no bugs.I had a horrible experience.
when i rented my first storage room they did not give me 1st month free and when i ented my 2nd storage room they gave me 1st month free you still owe me for the 1st month free on the first storge
Very friendly and helpful staff.
I have to move quickly and your staff was very helpful.
this storage facility was very clean. the staff was very helpful.and Edward was very helpful
THE STAFF ARE TRULY THE GREATEST PEOPLE I`VE MET!!!!!
Emergency long business trip to China. Left storage clean empty unlocked. Repeated emails to inform them couldn`t call were ignored but got many harassing emails from same address.
I,ll like to get my last payment prorated and credit back to me .Thank you for the service you all provided me thrugh the years
no help after a theft to my unit.
service was faster this time i did not have to wait so so long to be helped and the guy that helped me knew what he was doing this time
Friendly staff members take time to help with concerns.
Beware of nails in the driving areas.
Computer errors caused unit lockout and blocked access code.
As this was my first time renting storage space, I think things went fairly well but somethings could have been explained a little bit better. Over-all I had a very good experience. Thanks
The door to my unit is broken and needs to be fixesd.
Only complaint is the entrance gate. Code is too hard to enter into storage areas and has to have it opened by staff on 2 occasions.
The residue from the ceiling in the storage room was all over my things. There is no elevator, and no A/C in storage areas.
too long to check in, an hour and 45 minutes!
200 words is not enough space to express myself - and it really isn`t worth the time. We have removed our stuff and will never rent from UHaul again.
Daniel the manager at the facility is the high point of this location. Outstanding gentlman!!!!!
Its convient and close by my house.I just didnt like that my mother had to have a e-mail address just to rent a storage
The staff was very friendly and helpful. To be more secure, there should be an coded access gate, and it needs more lights.
I was disappointed that there wasn`t any prior information on the website describing the lack of elevator for the self-storage buildings.
The staff was very unfriendly and sarcastic. I will not recommend to anyone and after when i move again i will not use uhaul.
I have been very please with my entire experience with U-Haul. I plan on being a customer for a long time. The customer service is the best not was but still IS excellent.
staff is not expart enough to handle the computer. took long time to fix everything. charged me $179.70 over. and then they said they returened this money to my account.