Customer Reviews for U-Haul Moving & Storage at 34th St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 34th St
Keep Rebecca Hippely working there . She was a outstanding person
It took much too long to actually pick up the unit. It also didn`t fit everything we needed it to.
On Sunday 2 people were working however waiting time can go over 15mins. Just ridiculous...Let me enter this to system let me enter that to system now let me check online.Now let me double check now your id now our second id. now your payment now lets go thru aggrement lets do this lets do that....just lets go
While the employees at your individual Location were fine. .your people on the phone were the worst ans have totally turned me off your product. .i will never rent again from any of your locations ever again. .
The young man that worked this contact was just great!
Good selection; very good experience.
it took way to long to get the paperwork done - and if there were people before you it took for ever - some kind of speed check in would be great
Regarding the info provided on the website, provide actual floor dimensions for your trucks, rather than nominal. I reserved a 16' truck but the actual floor length was only 14'. Luckily the location had one size up available.
check the alinments on your trucks before sending them out with customers the truck i had was off and pulled right, very hard.
Services was great good staff at this location.. Thanks once again
I had problems from the beginning with selling me a unit that was already in use, twice. Then I never received the emails for reminders after a while.
Everyone was great. And the service was actually fast.
You have a great staff there. The African American girl who helped me was very sweet and very consciencious. She has really good customer service skills. Drop off was easy and friendly too.
When we initially arrived at the location we were not acknowledged by the employee at all until we approached the counter with our merchandise. When returning our equipment, the associate was helping another customer and forgot to put the return in our system. This resulted in their calling me as if I hadn't turned in the equipment, and had to prove that I did so I didn't get charged. Please kindly get it together.
Friendly customer service reps.Fast assistance and helpful.
I clearly asked what was the mileage rate. I was told $0.99 cents. I looked at my bill and found I was charged $1.09. I called customer service. They told me $1.09 was the weekend mileage rate. 1.) Why was I not told this? 2.) why is it higher on weekends? Irritating scam fees to put customers off from returning.
The experience was great at this location. However i made reservations for the location at 4540 west little york in Houston for 10:00 am i arrived 15 minutes early because i haired movers for 11:00 am, after staying there for 45-50 minutes i was informed that the computers was down so i couldn't rent the truck. So i went to another location on beltway 8 and Antoine. When i got therr the first gentleman was so helpful and nice that i stayed there for another 30 minutes while he lookef for another location that had another 26' truck that i needed for my move. After deciding that i was pushing for time i went on an agreed to rent a smaller truck. Then his boss came in (which i never got his name) HE ON THE OTHER WAS VERY RUDE he said that I couldn't rent tge truck because i wouldn't be bringing it back to his location. Which i thought was crazy.Then after that i called tge 1888 uhaul number and was told to go to w34 street to get tge track by this time the movers were already at my house waiting on me to get back with the truck. I was indeed frustrated with this whole thing but when i got there they lady Rebecca i think thats her name helped me very quickly, she too was very nice. I was in and out inless than 20 minutes. I would recommend this location to anyone
This location was good. Only problem was that I chose a u haul on line near my home and checked out. But when i got to the location they said they did not have the equipment I needed so I had to go to other locations.
Return was so very easy. Very friendly, very personable. I would so use U-Haul again based on my pickup and returns.
I had several issues with my truck rental/reservation as well as my storage reservation. Moving is never an easy task and while U-Haul is supposed to ease the task in turn made it worse. Upon arriving at the facility, 2 hours prior to closing, I was informed by Hanna, customer service representative, that my reservation was essentially void as they didn't have any climate-controlled storage facilities nor did they have the size storage I reserved. Imagine moving across state lines with all of your belongings and not having a storage to secure your belongings in! I phoned the General Manager, Rebecca, and left a voicemail. After visiting another U-Haul, which was recommended by Hanna and approximately 25 minutes away I learned that the storage would not be able to accommodate my belongings. I was left without a storage and a U-Haul truck that was due to be returned the next day. Also, Hanna changed my drop off location without my approval. Exactly an hour later, I received a phone call from the General Manager who informed me this hadn't happened before and would phone me once she obtained a list of facilities that would accommodate me. I estimate receiving a follow-up call an hour and a half later. Rebecca informed me I would still receive the free month of storage (included in a one-way truck rental) as well as a $75 VIP ticket to use at U-Haul, and an additional complimentary day for the U-Haul truck. I was agreeable because I honestly had no other choice. I also had to take an additional day off of work. I knew I should have used another company for my storage needs, but still used U-Haul (non-climate-controlled and a smaller storage than originally booked). To my surprise, corporate tells Rebecca she is unable to issue both the VIP card and the first month free after I've signed the contract and moved my belongings in! Once I have move my belongings out, I do not have any intention of using U-Haul again! I phoned reservations, U-Haul traffic control, and left a message from the manager of storage, which was never returned. I also left a compliant, which was never followed up on. If the customer has an issue resolve it! As a manager, don't offer to provide something you can't deliver on. Poor customer service and very deceptive!
200 characters isn`t enough space to rate my experience. I had several issues with my truck rental/reservation as well as my storage reservation that were never rectified.
Busy store but the customer service was great
Make sure when you guarantee a rental you actually have a rental available!
We were treated like old friends and if we need U-Haul in the future we will definitely visit this place.
Rebecca does a great job. Very friendly and helpful
There was some discussion on the computer application of two day rental vs one day use. I think that if the customer delivers the equipment in less than 24hrs, there shoul;d be some type of incentive.
The Counter person who helped us was personable and professional. In short the complete opposite of our usual experience with UHaul personnel.
Exceptional personal attention by staff.
Rebecca greeted me when I entered the store and kindly and efficiently went through the rental contract with me. Luis received the truck when I returned it and likewise was friendly and efficient. It was a no hassle, no time wasted experience, and I will definitely use this location again when needing to rent a truck.
Everything was in it's and their proper place. I enjoyed the clerk at the desk that checked me in and Eduardo all helped me hook to the trailer and also John that disconnected the trailer when I brought it back. Everyone had a perfect attitude toward me and other customers, thanks uhaul!!!
This isn’t in reflection of the employees at this site but the manager. The yard was not manned; several customers were waiting impatiently; not enough staff present to handle the customers; one lady was PO’d about something and left; the reception area was dirty, crowded, disorganized, dilapidated and HOT; the A/C wasn’t keeping up the heat and the employees had a box fan running; the yard needed cleaning, sweeping, striping, and better signage. Overall it was one of the poorest condition dated facilities I’d been around in quite a while. The employee that helped me was courteous, knowledgeable, and obviously stressed by the lack of support but doing her job as expeditiously as possible under the circumstances.
This facility was in stark contrast to the site I dropped off a trailer at in Plano Texas 2 weeks before. That site was orderly, manned properly, clean, and ship shape.
I would advise U-Haul to consider a 5S scored site survey at each facility for corrective and preventative actions to improve service deliverability . (6 S if you include “safety”) See https://en.wikipedia.org/wiki/5S_(methodology) for an overview. Our company implements 6S religiously.
I arrived to drop off van and they locked me out right at closing 7:00pm. They are trying to make me pay for another full day.
sent complaints to customer service and nothing was done.
The representative provided excellent customer service. She was very helpful and was very accommodating. Her name was Rebecca.
Good location and big parking lot . Everything very orginized.
The box was 3 days late - your $50 a day refund is a joke! Plus I was overcharged by $63.00. Will never use again and will be in touch regarding refund of over payment.
Steering wheel crooked and vehicle pulled to the right.
They did a great job helping get a truck on the last Friday of the month with no reservation. They could have just said we were booked. But she gave truck from 8:45 - 12:00. I actually returned it at 10:45. Thank you for trusting a repeat customer
the receipt was not explained "at all" the cost changed once I returned the trailer....
We rented a Cargo Van. When refilling with gas and being math- minded, I used the chart in the pamphlet to calculate how much gas was needed to return it. We overfilled because as we learned when we returned the van, it's based on a truck. It does not state this. We probably lost at least $20.00 due to this false information. I asked about credit and was told they do not credit for overfilling. I feel that there is some deception having it in print, but not honoring our good faith. This is my only complaint and it would make me hesitate in the future. Knowing the issue, if they had offered to reduce our rental even by $10.00, I would have felt like an effort of good faith was offered. As it is, I do not. It's not good business sense and there are other places to rent from.
Really enjoyed the equipment, a breath of fresh air!
The truck was not 10x15 the dolly took up space..they did no walk around. And tried to over charge me for miles...
My original reservation was at Galaxy Auto Trim on 402 E 20th St. My "confirmed" had been rented to someone else 1/2 hour before my on time arrival at 4 pm. Galaxy Auto Trim provided no help finding me another trailer. Scheduling diverted me to The W. 34th St. Location and I hey did not appear to have my original reservation and they tried to charge me for 2 days for a 6 hr rental. I am very unhappy.
I love doing business @ this location the staff is VERY helpful and knowledgeable
Friendly professional staff - know their jobs!
It was my first time doing business with this company and it was the worst.
When I rented the 19.95 ended up being 57.71 they don't tell you you can use your own insurance so I paid 10.00 extra also they didn't tell me about the 19.25 Mis fee. The .59 cents for gas is over the average of .53 . But the people were nice
The guys were very hard working and had great attitudes. Very professional. Extremely happy with their service.
Everything was handled with perfection in Houston. Thanks to Rebecca. Keep the Customer Satifaction part of your team. Great Job!!
The air conditioning in the office needs to be fixed. The wait wasn't bad, but was made worse by the fact that it was 90+ degrees in that room.
The truck I rented was nice. Service was easy and excellent. Only complaint was that truck middle console upon opening was a bit messy.
Make sure that information is correct by reading back to customer. Some qued in my name incorrect, which cause a no contact on reservation.
I was quoted a rate of $0.59 per mile when scheduling a 10' truck. When arrived to pick truck not scheduled or rate with schedule. Once again I and other customers look for consistency in what is showing and actual information.
first I would like to say that I was extremely dissatisfied by the fact they never checked to see if the wiring on the hitch receiver that they had installed worked correctly.! the shotty wiring went in and out the whole way on our move across country.. this made our departure 4 hrs behind... but the front desk assistant was great and a help through the process. to improve make sure your workers are doing thing coreectly the first time..
Staff unable to split payment with cash and credit card. Had to use credit card for total charge.
Rebecca was awesome. We picked up the trailer on the 4th of July, a day on which I'm sure no one is thrilled to work. You would never know that from watching her however. The place was busy and she was moving at twice the pace of everyone else, and doing it with a smile. We'll definitely be back!
Our car trailer was rented out to someone else after we had already paid for it. We were directed to another location that put our trip several hours behind schedule.
Rebecca's great in helping us as we did not reserve a truck and she had great ideas that worked great for us
Take the customer reservation seriously, do not tell a customer with a pre-existing reservation that they're not allowed to keep the rental equipment for the time that they requested. Inform you all employees that they're there to help customers in renting equipment and not to pass judgment and chastise customers. Overall this was a horrible horrible experience
I have visited this location before and had a not so pleasant experience but my most recent experience was exceptional!!! The van I rented was practically new and Rebecca rememberd me and took great care of me this time around. I'm glad I gave this location another try!!!
Superb! Great service and affordable prices. Thank you.
Rebecca was so helpful and made everything so easy!
Very good Location, Very helpful
Improve call center method
Absolutly excellent service from the lady who helped me. She went above and beyond... Best service and friendliest service i have ever received at a Uhaul, i can't say enough
Two people at counter, but only one dealing with walk in customers. Second person did not look busy, so why couldn't she help?
Truck was very clean, but it had a mechanical issue, I believe. Transmission shifted rough on downshift. Otherwise, all went well. The counter person with whom I dealt was personable and helpful. Rebecca - A+ for her.
I waited 20 min to hand them my return slip. I dropped it off at 1:30. I received an email stating I returned it at 5:30 ands you are charging me for an extra day.
The location reeked of cigarette smoke.
We love Rebecca - she was very nice and a huge help, very professional
My truck was not available at the time of pick-up. I had to wait all day for another, and that one had a leak. It rained and many of my boxes in the truck were soaked, including boxes with movies, craft supplies, clothes, and board games. Then I found a dead bed bug, which is still freaking me out. For all the damage and inconvenience, I got reimbursed only about $30.
If renting a U-Haul and need to hold or store the U-Haul rented. The destination location should be able to hold the rented uhaul. The Hotel/resort that I went to did not allow to unhitch the Uhaul at the Hotel Parking. It would be nice if customer is paying for Uhaul to allow to park the Uhaul at another Uhaul location while not in use..(specially if customer is already paying by the day). Or perhaps even charge a small fee for holding up a parking spot at what ever the Location.
First of all I was rented a vehicle that was previously wrecked, the manager at location upon receiving the truck explained they knew about the door but what wasn't explained was the gap in the frame and smell of mildew from water sitting in door. I got soaked..upon my returning vehicle I was greeted and given a discount only having to pay 21.80 but the outfit of lace costing 49.00 a yd, raw silk material 109.00 yd RUINED WATER STAINS...
Staff was very helpful.....
If your going to train someone at the counter, DONT involve yourself with another customer then stop completing the transaction you were doing to answer a question that could have been answered 20 seconds later, AFTER your done. Update you software so it keeps track of the units available. Twice i was sent to a unit that was suppose to be open and wasn't. The owner needs to get more front end training or let someone that understands the importance of time because this one DOES NOT!! He doesn't pay attention or has short term memory loss. He told me that everything was complete and it wasn't. He still had to refund me for some equipment I had reserved but didn't end up needing AND check my truck in. The walk to the truck was not any faster. Like I said, NO CONCEPT OF TIME!! They apparently hired a new manager but she was not there. Letting this owner work the counter would be fine if: its a slow day, he got more training, used as a back up person.
Truck was worn out . Transmission trouble shifting , visor falling down blocking vision .
Ms. Hippley took care of our 10 hr. rental of a 17' truck. She could not have been more courteous or friendly, both during checkout and our return - a bright spot in an ordinarily stressful event 'moving day' becomes. The friend I was helping move sure needed that dose of her charm, as me and the other helper were about to take our toys and go home. She had the keys for us to make a decent day of it.
The people make the difference and although the physical location is average the employees made the experience fantastic. Both members of staff I worked with were courteous and thoughtful, were able to be professional while being enjoyable. Thanks Guys!
Staff looked over worked. The lady who helped me was very nice and was working fast to help me. The other fellow was late to get off, but was still working. Friendly
My original reservation was with the Uhaul at 2720 FM 1960 E. Houston, TX 77073. I booked 3 weeks in advance. When we went to pick up the truck, they didn't have one for us! So they sent us to the one on 34th St. They were very helpful and professional.
Quick service. I was in and out.
When I arrived the quoted rental cost was not the fee I was billed. I had made the reservation over the phone and one rental rate was quoted but when I arrived at the pick up facility they informed me that the rate quoted was incorrect and my cost tripled. Not happy.
Excellent condition. It was great service thank you. .
Really good and good customer service
They said I should have never left Dallas with that truck
The staffs are very patience and took their time with me to do paperwork and moved the trailers to make room for me to drive through and let the staff removed the trailer hitch off for me.
jesus and fischer were awesome to my wife and i jesus was very nice he even helped unload some of our items and helped carry them to the 2nd floor for us. we greatly appreciated it!
Efficient, but far from cordial
Kasey was awesome and deserves special recognition for his superior customer service. His assistant also deserves recognition. I appreciate them both! Thanks
They recently upgraded to climate control without any prior notice until after the fact, when I received a notice that the rent would increase. This was unprofessional.
The manager had excellent customer service skills!!! Great experience!!!
Great experience over all...I like this place..!
This was the best customer service I`ve ever received! Lorraine was so helpful and caring. I`m so grateful to have meant this wonderful lady. God bless this lady she deserves the best and a raise
poor custmr srvc. 200 characters is not enough to explain. Was lkng for lng trm strg. Will not be here.
People were rude and when it was under construction the gate was left wide open.
My only compliant is you seem short staffed. Not one me but others did not like the long wait time
They need more employees,to speed up the process on costumers.The staff was amazing,but more employees.
The U-Haul facility located off of Mangum and W. 34th is always in spotless and excellent looking conditions, and Lorraine is very knowedgeable!
Excellent service provided
I had rat/roach issues several times. The electricity went out making it impossible to see. The staff was rude and hung up on me when they called to verify the unit was closed.
I will never rent here again, most unprofessional staff I`ve ever done business with.
Would definitely store here if needed in the future.
Friendly customer service good prices
The wait was not long, I was inout in a timely manner on the day of pick up. The office staff was very helpfulexplained all my questions asked at the time of drop off also.
1 box missing latch, movers would not wait, had to hire other movers, 2nd movers took 2 days. Was not a good experience.
Did not have a good experience with u-pods, not the location but with moving helpers and false info on your web site regarding how many pods required for a three bedroom.
Thank you, all staff was helpful, profesional and friendly
I was pleased with this facility
Read the previous comments!
There is always a space for improvement. It will be highly appreciated if you keep improving and set very high standards for customer care and services.
I would have liked to keep it longer, but it was too expensive. I wish you had some smaller units on the ground floor.
They were very flexible and worked with me the months i couldnt pay them....excellent
Coming from a small, agronomy town, I was apalled. I stood in line longer than unloading my things. Replace missing bulbs in the storage! You have forgotten respect and that customer are the profit.
Very well staffed,Mr. Rodriguez was a true joy during my leasing process.........
Mr. Jonas Rodriquez and his staff were always there for us if we needed anything or had questions. I have recommended this place to friends
Jonas was very helpful and informative. Overall a pleasant and easy experience. Thanks
The staff is very friendly and helpful. I appreciate that very much.
Folks there were very accomodating and friendly.
I was very pleased with U-HUAL Mr. Jonas Rodriguez the general manager was very profesiona .
Mgr Jonas Rodriguez was unprofessional and rude. He lacks of customer service skills. He is an insult to customer service professionals in any type of business. I will never again recommend U-Haul.
The only problem I had with this place was that the ceiling tile falls all over the boxes. You`ll find reasonable prices here on W.34th Street. This is an old and run down facility but its cheap.
Service was okay, but had to wait for someone to help me, there was no one in the store. Also code didn`t work on a couple of occasions.
I am blessed to have found this place! Employees could not have more helpful to me! They were GREAT! Thank-you!
It was a wonderful experience there, everyone was very helpful and funny.
Jonas is an asset to U-haul. Jonas is pleasure to deal with.
manager nad employees always knew who i was always made me feel comfortable and at home like family thanks, so much for that experince.
you guys have great and professional !
Great friendly people and wonderful location..
Great personel, too hard to get around the storage buildings, traffic jams, and no turn arounds.
Jonas was the most friendly, helpful person at a storage area I have ever dealt with. My unit was clean and ready to receive my contents.
there was always water at the bottom of the stairway...safety hazard. Also the unit was damp. Thankfully most of my belongings were in plastic bags because the bags smelled of mold.
PERSON WHO HELPED ME OUT WAS VERY NICE AND HELP FULL I WOULD ENJOY DOING BUSINESS WITH U-HAUL AS LONG AS THERE IS ALWAYS KNOWLEDGEABLE AND HELPFUL IN PEOPLE THERE STAFF
all went well... just not happy I did not get a refund for time unused.
I enjoyed the hospitality and service. Thanks.
The manager was very helpful!
The manager is VERY helpful and customer service oriented. The only problem we had was the big rental truck ... it is time to put this one out to pasture!
I had a PLUS exp[erience in this rental. Definitely, I will back to use their services and I will recommend it to my friends.
overall good experience, people were nice and helpful. Area isn`t great at night.
Jonas Rodriguez is the best. He worked with me through a very difficult time in my life. His compation and commitment to the customer and their needs is superior!
EXCELLENT! People far exceed service-friendliness exp’d at any U-Haul in many moves endured. Do NOT go U-Haul on 290-Fairbanks. Brandon was so rude we chose 34th St. UHaul - exp. was complete opposite
Jonas, the Manager, is very helpful and friendly. The storage unit was very clean and dry.
To say that Jonas was a very good manager is no question, Jonas was outstanding always there to help out with any problems. Thank You Jonas
Gracias por el EXCELENTE servicio..si llego a necesitar donde meter mis cosas sin dudarlo vuelvo a elegirlos a ustedes...y por supuesto que los voy a recomendar..GRACIAS!!
I was pleased with my experience at this location. It was close to my home at the time and served well for me as an extra closet.
the guy was helpful but it was time to leave so i had to get an outside storage to coutuie to have the movers to unload
Thank you so much jonas... Appreciate ther customer service and assistance from you and your staff.... Jose
new hires need more trainging
Jonas was a true proffesional.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
STAFF WAS ALWAYS HELPFUL SMILED WHEN i WAS THERE.
they failed to notify me of a leak in the building. I had water damage to my property. Now they claim i didnt close my account.
the gate was open when I arrived to put my things in storage and it remained open alll afternoon, never closed behind me or any other customer.
checking out balance $54.95 although i owed them nothing as moved out on time and not willing to give me paperwork that said zero balance. Still trying to handle with Lisa Manager at 34th Street
Jason,was a complete idiot. The door was in poor repair.I had to put in back into the track.Jason kicked a hole in the wall to demonstrate that there were no bugs.I had a horrible experience.
when i rented my first storage room they did not give me 1st month free and when i ented my 2nd storage room they gave me 1st month free you still owe me for the 1st month free on the first storge
Very friendly and helpful staff.
I have to move quickly and your staff was very helpful.
this storage facility was very clean. the staff was very helpful.and Edward was very helpful
THE STAFF ARE TRULY THE GREATEST PEOPLE I`VE MET!!!!!
Emergency long business trip to China. Left storage clean empty unlocked. Repeated emails to inform them couldn`t call were ignored but got many harassing emails from same address.
I,ll like to get my last payment prorated and credit back to me .Thank you for the service you all provided me thrugh the years
no help after a theft to my unit.
service was faster this time i did not have to wait so so long to be helped and the guy that helped me knew what he was doing this time
Friendly staff members take time to help with concerns.
Beware of nails in the driving areas.
Computer errors caused unit lockout and blocked access code.
As this was my first time renting storage space, I think things went fairly well but somethings could have been explained a little bit better. Over-all I had a very good experience. Thanks
The door to my unit is broken and needs to be fixesd.
Only complaint is the entrance gate. Code is too hard to enter into storage areas and has to have it opened by staff on 2 occasions.
The residue from the ceiling in the storage room was all over my things. There is no elevator, and no A/C in storage areas.
too long to check in, an hour and 45 minutes!
200 words is not enough space to express myself - and it really isn`t worth the time. We have removed our stuff and will never rent from UHaul again.
Daniel the manager at the facility is the high point of this location. Outstanding gentlman!!!!!
Its convient and close by my house.I just didnt like that my mother had to have a e-mail address just to rent a storage
The staff was very friendly and helpful. To be more secure, there should be an coded access gate, and it needs more lights.
I was disappointed that there wasn`t any prior information on the website describing the lack of elevator for the self-storage buildings.
The staff was very unfriendly and sarcastic. I will not recommend to anyone and after when i move again i will not use uhaul.
I have been very please with my entire experience with U-Haul. I plan on being a customer for a long time. The customer service is the best not was but still IS excellent.
staff is not expart enough to handle the computer. took long time to fix everything. charged me $179.70 over. and then they said they returened this money to my account.