Customer Reviews for U-Haul Moving & Storage at 47th Ave & Hwy 99
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Hwy 99
The process was quick and easy, the staff was friendly, helpful knowledgeable.
Carisa was awesome. Went out of her way to help us. Stayed a little late to allow us to turn in our second truck. Units are clean and easy to access.
Carisa was professional and very helpful to us. Very satisfied.
Nothing just keep doing what your doing Betty and her staff are the best.
Excellent Staff! Betty was so friendly! I will recommend this!
Betty is the best! For Reals She represents your company well! Was a pleasure dealing with her. She really made me feel like she had my best intrests in mind. I will recommend this place to others!
Thank you guys for being awesome
The two ladies that was working was very helpful in answering any questions I had, very polite
I made a reservation two weeks in advance for a 26' truck at the West Sacramento location, on W Capitol; I followed up with a call and in person, at the site the day before and I was assured thetruck is there and ready to be picked up in the morning, at 7:30 AM; I went to the site the next morning and I was informed that the truck is not there, the previous renter did not return it yet. I asked for options and I was told that if I am not happy, I should go somewhere else. Please note that I had movers waiting at my house, waiting for me to get the truck; after long negotiations I convinced the U-Haul representative to look for another truck. He made a few calls and I was offered a 20' truck in exchange, but I declined. After about an hour of waiting they found a truck at the location mentioned above (6414 44th St) so I had to drive to this new location to pick up the truck. I was 2 hours late and had to pay the extra hours for the movers. What strucked me the most was the attendant's atitude, informing me that this is something normal, that most people are very disatisfied with the services and again, if I am not happy, I should take my business somewhere else.
When I picked up the truck in S Sacramento I informed the representative that I will drive to Arizona and I asked if the AC was running. She stated that the AC was just repaired and it is working perfectly. Needless to say, I drove the 800 miles in the over 100 degrees weather with the AC broken. This was by far the worst customer service experience I ever had and I am completely disatisfied with the experience. I will express my concerns in a letter and I will go up the letter in your company to complain.
It's not exactly correct advertising as a 20ft truck as it is actually on a <17ft truck bed. They add the addition from the cab overhead and call it a 20ft truck. If you rent a Budget 17" ft truck, you get a 17ft truck. Quite misleading. This is not a dealer problem but corporate advertising problem.
Outstanding service. In and out in no time at all. Would highly recommend this location.
The staff was efficient, and very helpful. They were also very accommodating during a stressful situation and answered all my questions.
I say below average ONLY because there is no sinage and I had a very hard time finding the location. I even drove past it a couple of times, saw the storage units but nothing that said U Haul, and no vans or trucks visible. The lady in the office was extremely helpful and helped direct me in over the phone.
Kelly was very pleasant and friendly. She provided an excellent service and very knowledgeable. Overall, I had a great experienced and would go back in the future.
Kelly was the best helped with everything.
Kelly was great. Not only was she friendly but she was very helpful and insured out experience went smoothly. Thanks Kelly
if would have known that I was charged for another day I would have kept the trailer until Thursday morning.
been a loyal customer since1994
The level of. quality and service is truly awesome, your great employee Kelly Ambriz, initiative so outstanding, public relations, very excellent,10stars thanks Kelly, Your help was sufficient, and if any improvements had to be made, you need more Kelly Ambriz
I love doing business,with you, ill tell everyone go to the U-Haul Moving &Storage at 6414 44th St.
The customer service was great! Everything was done in a timely manner. Only complaint is they are not a 24hr drop off location.
Superb service. The attendant that helped use was above great. Excellent!
Night drop off would be nice since I am a truck driver.
We used you guys once to move my mom, and your employee Kelly is the reason we came back a week later to move ourselves. Moving is crazy, and super stressful and when u walk in, Kelly is smiling and happy and is understanding and has an answer for any question and just puts u at ease. What can u do to improve? LOL Clone Kelly lol
Your employee Kelly, she was so nice and so informative and so personable! she made the whole experience so much easier, and trust me, we were stressed LOL but when we left, we werent, please thank Kelly for us!!! What a great smile :D Kelly rocks :)
I would never recommend this storage. in fact I`m gonna tell people to never use u-haul at 47th 99. Through Social media. The staff is terrible ever since the change of management.
Kelly the assistant manager went above and beyond to help in every way. She really made the process so much easier.
Excellent customer service! Thank you!:0
Betty was highly proficient. Very helpful and friendly! Uhaul goddess! We are so greatful to her for our excellent experience!
Longer hours to enter storage would be better, having to pay for longer hours is something i have never encountered before.
LOL they were both awesome and knowledgeable of what I needed..more so than I knew....VERY HAPPY
The staff there were friendly. I was late the staff waited late for me to look after everything I needed. Thanks.
The staff were helpful the location isn`t the greatest.
Clerk very helpful--even let me use her glasses. Great customer service
Very good people and very helpful
Great Communications 1st month Free No fees as other places charge hidden fees this Company says free month and doesn`t go back on their word, Highly Recommended and Very Satisfied
Very nice facility Morgan the Manager was great!!
The trailor was dirty and hard to access when i arrived.
The staff was polite and efficient and made sure I was a true renter which made me feel secure about leaving my stuff there. I would rent there again if I ever needed a storage unit. Thanks guys.
The staff was always there when I needed them, they just need more help because they are always so busy.
Management changed during the month I was there representing an im
In the short time that I used the storage facility, I was very impressed with Betty and Kelly. They were both helpful and professional.
Very professional efficient and pleasant staff. They made the experience pleasant.
The staff was very polite and helpful. I left a phone message twice and both times my call was answered right away. Great service and very clean. Thank you linda guzman
my storage got broke in after couple days I moved in. Apparently, the security needs to be improved.
The Manager was Very helpful.
Our original plan was to stay one month, we ended up using your services for 3 1/2 years! Excellent service, we compared going to other units closer to our home, this was the best deal for us. Thanks!
I would not recommend a U-haul Lock too anyone. But the lot was standard and the staff was always friendly and helpful :
All staff very helpful, and everything was up to par.
If a real person reads this you will want to know about my experiance at U-Haul in Eureka, CA. Feel free to contact me. Not bad just very different.
Other then the two small doors, the space was clean and any problems we had were dealt with immediately.
Good service and very nice people to talk to! Answered all my ?`s I am very satisfied!! Thank you
Unsure of the lady`s name but she was very friendly and proffesional. My experience with obtaining a storage unit was excellent.
Great experience. Great that I could access information online.
Facility and staff all great. Staff was exceptional. Chris, Rick and Camel very customer service oriented. The rent is too high for long term storage. Found nicer, newer location for 25% less.
Excellent and personable service. They made the whole process very easy and were very friendly throughout my entire time there.
U-Haul was very good to me....but I have told them I moved out and I still am in the system....I need to be removed. Thanks again,
it was difficult as there was no restroom. other than that is was good. they didnt have the truck i needed the morning of the move
what a lousy experience to have your employees dump a 15 pound bag of feces out side my motorhome and deny my 24-access while i was working nights
what a lousy experience to have your employees dump a 15 pound bag of feces out side my motorhome and deny my 24-access while i was working nights
Chris was exceptionally helpful. What a wonderful stress free experience he provided. A real asset to this particular facility. Thank you!
Very helpful at all times. Superior service. Worth the drive to rent from this facility.
I needed it and it was there and it was helpful.
people working here are friendly
staff was very friendly and helpful.
The 2 staff on duty 9/8/12, were SO helpful in assisting my family with moving out details. They were problem-solvers worked professionally, with a positive respectful attitude. Thank you all!
This place is the best!!!
I enjoyed the experience. On a scale of 1 to 100. 100 being the best I will give the staff a 200.
The experience I had here top the experience I had at Public Storage, dont ever changed you now have a new customers and promoter of your fabulous service!! Great Job!
Very helpful and friendly. Thorough. Appreciated mentioning the offer for free storage space with drop-off, which we indeed are taking advantage of :. Thank you :.
Very helpful from the onset. Just moved across country was very professional and a joy to work with.
Thank you for all of your assistance. Friendly, helpful and a delight!
I only had my storage for a small amount of time, but I always recieved excellent service from the staff when I went to pay or had questions
Thanks Chris Debbie for your great customer service. It`s always a pleasure working with you guys.
Great! Very clean. People were very friendly and helpful.
Debra and her staff have always been very helpful/courteous to our family. Iâ€™ve had peace of mind for 11 years. I will continue to recommend this UHAUL facility and wish them continued success.
I thank the serve was very good, gave me te best for my money and that`s great
The manager has excellent customer service skills. When contacted, she was very helpful, but she was the only one.
My belongings were there about 11 years. Except for a little dust on the boxes, everything was exactly how I left it. Thanks for taking good care of my things.
Debra was really nice just like everyone else there.
Your staff, Mr. Kenny demonstrates true professionalism. We are ever greatful and willing to recommend your facility to friends.
I really like the service. Its awsome.
Debra and Camille were both pleasures to deal with. Great team work and customer service!
The staff was very helpful and friendly and the area clean and well kept.
This facility was fantastic!Suprised when the manager offered us bottled water while unloading.That kind of customer service is why I came from Orangevale to S. Sacramento to get storage.Thanks Deb!
the staff went above and beyond service, i have rented from the same people for the last couple of years and i would recommend them to everyone i know. thank you very much.
the only problem was when the gate didn`t open after hours but lucky the owner came and let me in, so that was helpful. Thank you for your help. Chris was extremely helpful.
Sarah was very sweet helpful. but hard on herself. She was apologetic to everyone because `she is on training`...I told her it takes time and everyone should understand and not to stress so much.
The people at this property were excellent and very friendly.
The guy behind the counter was awesome, very professional and very polite and friendly! It was a very positive experience!
Debbie is the best! Staff were friendly and personable. :
Friendly, helpful and even notified me when I left the door to the storage unit unlocked. Thanks!!
Camillia was a helpful person who made my day brighter
Wow, I had a great experience with Debbie. She puts customer experience at the top of her list, going above beyond my expectations. I`d definitely choose this location again!
The management was curteous and accomodating.
Thank You very much Debra Cobianco for being so helpful. You guys stayed open for me a little later to accommodate my moving experience. You made sure everything was working and right for me.
I liked the service very much, there were a few small issues, but they were resolved professionally without complications. Keep up the good job guys/gals ^_^
Excellent Service. You made tough times much easier. You have a new customer for life. Thank you.
Debra Cobianco was great! Thank you sooo much!
Lee, who worked behind the counter, gave me a great experience in renting a storage space. He has excellent customer service skills and is very friendly and helpful.
Thank you so much for taking such good care of my Mom`s stuff. We moved out to set up an apartment. We will definately be back.
The staff were very helpful I got the best customer service ever.Keep up the good work.I can highly recommend Uhaul to all my friends.
I submitted a reservation online and received a confirmation phone call within a short period of time, which was very nice.
Your manager and associate team are very good. I noticed them in the yard constantly. They were able to help me in many ways.
it`s too bad this u-haul storage facility isn`t a 5 star hotel,
it is staffed appropriately. I would recommend a storage unit and d truck rental simply for the top service they provide.
I have been using Uhaul storage for about 2 years, and they have all been friendly and helpful, especially with the move to a smaller unit. Debbie and staff are terrific.
It is very convenient for my needs.
Debie and her staff do an amazing job...
I left only because the rates were too high and unmanagable. Your service friendly and professional and your facilities were appropriate for my needs. I thank you for your help and understanding.
Very good experience. Trailer in excellent condition. Staff very friendly and helpful. This is my second time at this facility and both times have been equally satisfying.
great people here at this storage!! Very helpful friendly
I was impresse with the Customer Srv Rep Lee Lor. He helped us to avoid a disaster. Customer Service at its best! My sister and I will both recommend your company again.
Very pleased. Parking here is a bit awkward, but other than that, all was well.
Debbie was friendly VERY helpful! Went out of her way to help. when you are moving across state lines it`s nice to know there are nice people where you are headed.This Uhaul was amazing!
Staff always friendly and professional. Thank you very much.
The staff was helpful and friendly.
Good managers and associates...
It was very clean and they were very helpful
The staff was friendly and helpful.
very good service I do however think the rates are a little high.
I HAD TROUBLE GETTING MY DEPOSIT BACK ON A ONE WAY TRIP. I HAD TO GO BACK TO ORIGINAL DESTINATION TO GET DEPOSIT BACK
lee and chris amde it a pleasure to pay our bill every month.. with friendly conversation and helpful manner the two made our stay pleasent
The employees for both my experiences at uhaul provided excellent service. Even though they were very busy with several customers they created a great environment with a smile.
I dont think I could have gotten better service any where.chris, and lee were very kind and helpfully.keep it up !thanks
Enjoyed Chris. Although he was working alone why? he was very fast, courteous and an excellent at multitasking.
Camilla Chris were very professional courteous. I didn`t have to wait or track anyone down. Friendly, efficient, no surprises. Chris even made sure we were okay after our 2nd load. Thanks
Best service I`ve ever had at a storage service. Chris went above and beyond in every aspect. I will tell everyone about this uhaul.
the staff is very friendly and helpful. my only complaint is that uhaul took away the repeat customer for renting trucks/trailers so i have to go through the whole process in renting a trailer.
Thanks Debra for all your help with my storage needs. I will be back if ever in need of storage again. Great location with wonderful staff.
I was offered one month free storage with my move. Leticia called and offered me it which was great. I really had no plan put together. She made my day and move much easier
What a great bunch of people. I will let my friends know of this location. Thanks Debbie for all your help with my storage.
I like the service very much.
Anyone that goes to this location will be PLEASED with the customer service that you will receive.Letitia was wonderful thanks again.
I was in a bind to move out of my house and Letitia assisted me with all my storage needs. Sweet girl to speak with and she really cares about her customers. Thanks
Thanks Lee for all your assistance with my truck and storage.
This store was wonderful. Thanks Uhaul
Letitia and Debbie came to assist me after hours with a door problem. Thanks girls!
Lee provided excellent customer service. Thanks for all your help with my storage.
Thanks Lee for all your help with my free month of storage.
Consistently excellent service under Letitia`s management!
The owners were always friendly and helpful.
The staff was great. This location really cares about their customers. Thanks Uhaul
The clerk was very helpful and was kind.
The staff is wonderful and nothing needs to be changed with them. Needs more lights on the outside. I moved in and out in the dark and it was hard to see in the storage area.
Leticia called me and offered me 1 month FREE storage with my truck rental. Lee was very helpful with the move in. THANKS!
The staff at this location are excellent. Lee completed my rental process and Letitia assisted me later with switching room sizes. Thanks Uhaul
I wasn`t in town at the moment to sign the papers but the clerk did some research and ok for me so my son can fill the paper work, that was awesome. Thanks alot.
Letitia stayed late for me to get there and help me with my unit. 24 hour access for the move in. Thanks Uhaul
Your employees at this location are the BEST! Thank you Leticia, Debra and Lee
Thanks Debbie for all your help. You are wonderful
Keep up the great customer service. Thanks UHAUL!
I have had several storage units and I must say I have never had such a GREAT group of people so helpful and friendly, Letitia and Debra are by far the best. GREAT!!!
The entire staff at this location is wonderful. Lee will help you any way possible, Letitia and Debbie are outstanding managers that will go the extra mile for their customers.
The service I received was great and the storage facility was well taken care of.
Thanks for the referal program Uhaul!
Let staff know which locks are required!
GREAT EMPLOYEES! THANKS UHAUL
I love this location! Deb and Letitia provide outstanding customer service. Just with the economy I had to move out for this moment in time. I love love love this store and these girls!
Thanks Letitia and staff for all that you did. Will recommend to friends and family.
Friendly staff! Thanks for everything. I will be back to this location.
I never knew Uhaul offered storage. Thanks for the one month free storage!
The staff was extremly helpful and accomidating to my needs. Thanks for all of you help
Thanks for the great service all the way around.
The girls made me feel very welcome.Was told to come here by a friend I knew my stuff would be safe and it was. Very clean room.thanks
Great place and friendly people
The staff were a pleasure to deal with and made my work easier.
truck good overall, could use alittle more horse power. staff at both ends great
this is my second time renting at this location with Letica. Thank you!
It was a very well run facility.
Deb and Leticia are great people that really care about their store. I stored here for 2 months and would recommend to anyone. Thanks girls!
Thanks Uhaul for all your help.
I called the day before and reserved a one-way truck and storage unit from another site. When I arrived there, the desk person had no clue. He gave me 2 numbers to call. I wasted 30 min calling.
The staff at this location is the best. Thanks for putting up with my brother. I will be back when if I am in need of storage again.
The staff were extremely helpful and supportive.
Just needed for a short time and the staff at the 44th Street location ROCKS! Thanks for all your help.
Leticia rented me a truck and gave me one month free storage. I will be back to Leticia store if I ever need a truck or storage again. Outstanding service all the way around. GREAT LOCATION!
THANK YOU THANK YOU THANK YOU Letiica!
Great staff at this location. They all are wonderful. Never knew Uhaul had storage till I was offered one month free with my one way rental. Thanks again for everything.
The ladies were very helpful. I would recommend this U Haul and return here if I returned to the area. The place was very clean.
Letitia is a wonderful manager that really cares about her customers. Thanks for all your help with my storage.
I love speaking to Leticia and Debbie on a monthly basis. Great people that always made me laugh. Thanks girls for everything. I will be back when I need storage again.
Thanks Letitia for all your help with the parking spots.
I only used this location for a week but what a great group of people.
What customer service this location has. The manager brought water to us while we unloaded into storage. Thanks Uhaul
I LOVE THIS PLACE! Thanks Uhaul
I have rented at this location before. I have never experienced the quality of service that I received during my stay this time. I will be back when Im in need of storage again.
Thanks for your help with setting direct autodraft up thru my bank. Friendly staff at this location.
The staff was very nice and helpful.
Great service and clean storage rooms.
Thanks 44th street for a wonderful experience. If I need storage again I will be back!
The only thing that could be changed is having temperature control available. The units are clean and secure, but the stuff you store is subject to the heat and cold of the outside environment.
Laticia was very accommodating and friendly. Keep up the great customer service! Thank You
will be back if I am in need of storage again. Thanks Uhaul!
You have a great crew at this location. Thanks Debbie and Letitia for everything you did for me.
The office stayed open an extra half hour to help me because I was driving down from Seattle WA.
Thank you Uhaul! What a great group of people at this location.
If I ever need storage again I will be back. Great service!
Will come back if I need storage or a truck rental. Thanks
Thank you Letitia for the truck and storage help.
Great customer service and thumbs up with the truck rental aswell. Thanks, L Gibson.
Thanks Uhaul! Wonderful people at this location.
Wonderful staff! Thanks again
The employee`s were so helpful friendly ! Thanks
The staff was SUPER helpful! They answered any and all questions I had, and they did it honestly! I will continue to use them and will recommend them to my friends and family!
I received excellent service. The person on duty was very helpful. The unit was very clean. Great!!!!
very nice , helpful staff that would go out of their way to help. very professional. I would come back to this location to rent storage
Thanks Letitia for all your help!
I was on my way to Elk Grove for storage and found out that Uhaul has storage. Thanks Letitia! You made my day.
The staff was very helpful especially leticia
24 hour access, online bill pay, resident managers. Uhaul has it all! Thank you Letitia for all your help.
The managers are wonderful. Thanks for all your help.
Thank you Letitia! I hate leaving you but the Florin location is alittle closer to my home.
Never knew Uhaul had storage till my ONE WAY Rental! ONE MONTH FREE STORAGE! GREAT CUSTOMER SERVICE! What more could you really ask for. Thanks again Leticia
Thanks for everything! I will be back.
24 hour access and great managers!
Great location and superb management
Thank you for all your help Letitia with the switching of my units. You were a life savor.
Staff was very professional, friendly and there when I needed them Thank you for all of your help and assistance.
The lady working at the front desk, was so kind helpful! I was SO EXHAUSTED from the long drive moving...But she made it a GREAT finish!
Great place and freindly staff. Thanks Letitia you made this move EASY!
Amazing location! Hats off to the Managers.
Nothing more that this location could do with their customer service. WOW! Thanks Leticia and Debbie
You don`t find to many companies now a days that actually go that extra mile. Well this storage facility cares. Letitia is the best!
Love this location! The Managers are wonderful. Thanks again for everything
Great location and very nice staff
Second time at this location rentig with Leticia. Thanks again you are the best.
Thanks Uhaul! I rented a truck and was offered storage. I never knew Uhaul has storage. Great team of people at this location
Great location with managers that really care about me and my belongings.
Helpful, nice people who really care. Thanks again for everything
Hands down the best location around for storage or trucks.
Great location! Thanks again
Thank you Letitia for a wonderful experience.
Leticia was very helpful, responsive and kind. She`s great!!
Outstanding all the way around. Thanks Uhaul
Very nice people here who care. Great location
Great girls here. Can`t say enough nice things about them. Thanks Leticia and Debbie!
Leticia was nice. did not know that this location was so close to me. Thank you
service above and beyond!
I LOVE THIS PLACE! great people here who care about you and your things
great store, great managers!
needs better lighting but great service
24 hour access and managers are great!
Friendly and helpful staff!
Letitia called me and offered me storage...Great staff
I was very pleased at this location. Everyone was so nice I hated to leave on such a short notice. My storage was very clean, and felt safe. Thanks
The manager Leticia and her husband were terrific. So helpful and easy to work with. Great people.
I felt very good about storing my things here. The people were so nice and helpful that I could tell they would take good care of it. Thanks
I found the facility to be clean and accesible at all times. the staff was very helpful and kind thank you for everything from a valued u-haul customer.
the facility did not matter, but anytime i called or went to talk to someone, your customer service is excellent, commendable. ANYONE ANYWHERE ANYTIME.
Both Leticia and her assistant are wonderful employess. Thanks!
I have rented at this location since 2007. New managers are wonderful! Thanks Uhaul
Much nicer managers since new managers. Thanks
People here are very good to me. Help me when i was in bad time. Thank you very much. Will rent here again if i need. Very clean.
Wow, what a great staff you have running your 44st location. They got my storage room taken care of and have 24hr access!!
The staff here are among the best. It`s VERY rare to find this level of service. Thanks!
the customer service was excellent. The help and hours were great.
Offered one month free storage with my truck rental.The managers are really great here.They do everything to make your move easier. The room was very clean.Thank You
Thanks, Great Experience.
Your staff really helped me,at a bad time in my life. I felt very comfortable storing my things at this location. It`s nice to come across such friendly and helpful people nowadays. Thank You
Very nice people. Nice to rent here.
Love the staff they are very friendly and helpfull. They really do care and do whatever it takes to provide the best customer service.
The managers were very polite and accomidating.
Leticia and Lee gave great customer service. we were very satisfied.
The facility and truck rental proved to be convenient and save on time. The location is great. The staff EXCELLENTE... Thank You Guys.....
Leticia is awesome. She gave us great confidence in storing our belongings there and she was extremely professional and helpful.
Staff at this Facility is fantastic...
Laticia was a very nice and acoomodating. Lee well thats another story!!!
The staff was so nice and welcoming! I really feel that my car will be safe there!
the staff was very friendly and helpful.
No communication when management changed. 24-hour access did not function after 2 months. Gate broken frequently.
i had problems with notice stating im late on payments and that my stuff was up for auctions but i had cancel my storage 4 months ago. overall poor management.
Guess you don`t want to know truth. Woman good. Man not. Did hookup wrong. Chains came loose. Could have killed us.