Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd
This location is so slow it is painful. I was in line for a truck for 45 minutes and I was only 3rd in line. You need to take a page from rental car companies. They really get you in and out quickly. It should not take that long to rent a truck.
When making a reservation, give the client all the needed information for pick up, so that the client does not waste time in multiple trips.
Everything went as expected and I have no complaints.
The only negative is that the staff seemed disappointed (particularly the Manager) that I returned the unit with the required amount of fuel. The check-in staff verified the amount of fuel and mileage and the Manager came out to confirm that he had read the fuel gauge properly. Is this where they hope to make their profits?
They took $98.15 and i cannot get anyone to help me get it back and I need gas really bad and calling the customer service # that I called the lady was really rude
The truck we rented was very clean but it wasn't in great condition. It was very slow to accelerate and it would jerk really hard when driving. Customer Service at this location was AWESOME!
The staff was very friendly. I reserved a pickup truck but the customer using it before me didn't bring it back on time but the staff kept apologizing even though it wasn't their fault. Once the truck showed up Mitchell was on top of getting it cleaned up and ready for me. When I returned the truck Mitchell was there to greet me, shook my hand thanked me for choosing U-Haul and sent me on my way without further delay. All the staff were helpful and courteous.
My experience was awesome. Mitchell was just great. Very friendly, knowledgeable, and knew exactly what to do. I do not think I could have received any better service..
Was the best customer service I have had in a long time; keep up the great work.
The Truck was a little old and I smelled Gas. The vehicle also ran very ruff( I know it a truck).I was told the newer trucks were for long halls not local trips.
Maybe you can update some of your old trucks. Otherwise the customer service was Great!!!!
Great customer service personnel.
i would tell you that i had vert good service and with i was help in getting ready to get going and same on return thanks robert
Give customers.five dollars.
They are fast and efficient.
Excellent customer service, very friendly and helpful.
Thank you very much.
Very good site staff at both pickup and drop off.
Just keep doing what youre doing it was awesome service especially returning the truck!!!
The auto transport I rented was too short for the vehicle to be towed even though your database indicated it was the correct size for my 1968 Ford F250 2wd longbed pickup. It cost me about $100 in gas and the better part of a day to find that the trailer was several inches to short to safely haul the vehicle.
The staff and service were good and the equipment was clean and well maintained. The manager was polite and did not charge me for the trailer and I agreed to pay for the insurance although I think he should have said that was not necessary and absorbed the loss. I do think U Haul should compensate me for my time and fuel expenses.
Don't have the info handy to know the gentleman's name that helped us, but he was very cooperative and did everything he could to get us up and going. We really did appreciate him!!
The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.
Great service ans inventory. Could use more helpers though. In spite of that still the best store around the area.
My service experience with this location was excellent.
The wiring harness on my truck hitch had become frayed, and was not working properly. Mitchell took the time to fix the problem, so I could get on the road. Give that young man a raise! I'll be back next time I need a trailer.
I enjoyed my experience with the U Haul locations on Stockton Boulevard. Your staff was very pleasant and helpful and I will definitely consider using them next time I need a trailer.
My first time renting a U-haul and pleased to find out I could make reservations for a storage unit at the same time. Great experience
Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.
The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.
Customer service was very good.