Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Pickup location was easy to find, staff was helpful and efficient. Trailer was ready and waiting. Main think is retain these employees that are efficient!
I would rent again from this group of folks.
This location was fine but was 20 min out of my way. I made an online reservation at a place in davis but was sent here instead
I scheduled my U-Haul pickup at a location different than the one where I had to go pick the truck up. I arrived at the original location and was told to go to the new location, because my truck wasn't available where I scheduled it to be picked up. I never received any communication about this, other than at the original location the morning of my pick up date. Which was rather annoying, considering I was in the process of moving and had people meeting me back at my house at a certain time. I could have planned for it ahead of time had I received a call or an email, instead of having to race to the new location to keep on schedule. Communicate with your customers.
Both locations were very friendly and apologetic. But whoever is working the systems needs to get on top of their game.
Truck drop off was a breeze. Stopped outside at equipment return stand and employee promptly checked it in with no problems.
You did a really good job.
Very helpful and friendly!
You have great service. Thank you.
Customer Service was great especially compared to other U-Haul facilities.
all went well, thought my reservation was delayed ONLY by 30 minutes, because the customer scheduled to return truck decided to keep the 26 footer for an extra day. A truck was located and I was on my happy way. Employees are excellent, customer service 2 thumbs UP!!!! thank you!
I hate it!! The truck had a dolly that I never used, it was hold only for a little plastic strip, it riped and fell off. I stilll got charged for it, when I called they told me that they had to charge me for it, becuase the they didn't have proff that I didn't use it, which was kind of insulting, I was not going to call and ask for a refund if I had used it. Never going back to this location.
I was impressed with the knowledgeable employees here. They were able to locate a much more convenient drop off location for me. It saved me over 2 hours.
2 Uhaul workers instead of 1.
On the weekends at least provide adequate staffing to assist with the amount of actual business specifically on Saturdays. Since most people pre schedule online, I am sure management could schedule accordingly. then at least the inside of the truck would be cleaned out. I totally understanding trying to watch salary from a business point however the customerrs need to be a priority not trying to save a dollar or two. Thanks for listening. Overall everything else was really good.
make sure your customers dont wait 45 minutes to get help when you u-haul gives you a timed reservation.
Excellent service and a professional location!
I had spoken to customer service informed them of what I needed, they gave me a different price than what I anticipated when I arrived at store.
No matter were I live in Sacramento, I always come to this store, because I've always been treated with kindness and like I am the most important person in the world. It's been over 20 years I've used this store to move me and my family. Faces have changed, but the welcome is the same. I pray that it never change. God speed to you and your company.
C. W. Howard
I Love this place and it's employee's !!!!!
Glad to be in California - nice
Jason was very helpful and friendly.
I had so many positive comments when folks saw the sport trailer. "I didn't know U-haul had those", "How much does it hold"? "How much does it cost to rent"? It's so cool looking"! U-hual would be better served to make a more modern looking sport trailer and get them advertised. With the price of fuel ever increasing, it is a good deal to load people in a seven passenger vehicle all the camping gear in the U-haul sport trailer and off to the family reunion we go. Don't have to take 2 cars and spend the extra money on fuel costs.
Give this employee a raise.
He has given me and my whole family the kindest and most knowledgable service I have ever recieved from any business. He had a smile the entire time I was in the store, even though he was the only one behind the counter, and had 5 other people in front of me, he took care of each of us with concern for our time but without rushing us out the door. even though some of us were waiting for him to call the next person up, he made sure each of us had what we needed to get te job done right. He was like a one man army. He knows his job well and I wouldn't be suprised at all if I find out that he is a supervisor of some sort. He did a great job in taking care of us, I just hope the next time I use Uhaul, that theres an employee like him behind the counter. Repeat business happens because of guys like him who take pride in what they do and do it well with a smile. Thank you Shena Vang
I had an issue starting the truck after putting gas in. When I called the employee said I need to "slam the truck into park and then it will start."
Truck was in bad condition. Even though I called ahead and they had all my info the check in was slow. Check out was even slower, almost and hour and the truck was returned clean, gassed at her agreed on time. . And had I not insisted they do what they said they would do about refunding my money I would have been out around $35. Not once was I Thanked for my business. If it were not the proximity to my home I would use a different dealership as I have used U-Haul services many times over the years and had a better experience.
I noticed that this particular location - their customer service is very slow. I returned a trailer that was used for only two hours and it was 5:00pm, during the most rush hour ever. Upon my cargo return, there was only one customer service rep assisting a lobby full of customers, the wait time was disappointing. There should always be several reps available to assist on hand. I've rented from other u-haul locations but this particular location is the absolute slowest, not to mention their lack of paying attention is bad too. I called this store to check for rentals and once they reserved my rental, they set my rental pickup on the opposite side of town which is NOT what I requested to begin with.
I've been using u-haul for years and the quality of service has gone down in my opinion. I may look into renting with another company or simply investing in purchasing a trailer myself to avoid delays and inconveniences such as this.
I will, however say this - the rep who assisted me Mitchell with my cargo rental, he was very nice and professional. He had a good sense of humor and assisted me quickly upon pickup. He gets a high five from me.
Keep doing what you are doing. You're doing just fine.
The staff was friendly, helpful and the location is bright and well managed. I appreciated the call an hour or so before the scheduled return time.
The Stockton Blvd. location was fine, it was the point of origin in Texas that was the problem. Honestly, for the money it is just too small, too.
not keeping a customer waiting 15 minutes when returning a truck !!! I know they were waiting on other customers but at least acknowledge me at the check in area. the driver's door was open with engine running for 15 long minutes while facing the building.
another thing I reserved a EL truck for about 3 weeks ago at my 44 street location so why did I have to pick up the truck at Stockton blvd location???
at least Stockton blvd location called I believe on Wednesday to let me know that I was suppose to pick up the truck at their location instead of the 44th street.
I've been a very loyal customer for 20 years renting storage units renting trucks and AV trailers !!!
I think U-HAUL should start a program for repeat customers who rent repeatedly trucks/trailers to have some special benefits (you can email/call me for details).
that is my 2 cents,
Made reservations on line 3 weeks in advance. When I arrived I was informed that the a problem with my reservation and the truck I reserved was not available. After much work the assistant was able to get me a smaller truck and all was ok after that.
Nice, knowledgable employees. Fast service.
those two guys were GREAT! thank you!!!
The service exceeded my expectations. Both staff members with whom I had contact here were knowledgeable, friendly, and very helpful - I'd give them an A+.
It was a great experience. Mitchell was helpful and treated us like family.
Maybe have more people working. Only one person working when I picked up the truck and two when I returned it. I had to wait about 15 min. to return the truck.
I had some problems with the trailer swaying. I pulled into the uhaul in Burbank on Hollywood way near the Burbank airport. One of the tires was under inflated and I needed a taller hitch. This location was not helpful. They did not have an air compressor and I paid close to $100.00 for a hitch I could have bought at Walmart for $20.00.
Truck was very dirty.and the attendant wrote down the wrong mileage or had me write down tee wrong mileage but it was off by 3,000 miles on a 300 mile trip Sacramento to Eureka Ca.
Mitchell was great installing my towing hitch. Very professional and quick. The service was excellent. Jeffrey was very courteous and helpful. This office has very good customer service.
They should tell us the amenities of the trucks, like whether it has a ramp for the ten feet hauling truck
Very courteous & professional staff, very pleased with U-haul.
The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.
Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.
The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.
Customer service was very good.