Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Keep going. Everything was great!
The truck was in good condition and drove well. But the interior of the cab was filthy. The exterior of the truck was filthy. Inside the cargo area was dirty. The mobile device that the attendant tried to use to add some charges to my rental failed to work properly. The windshield wiper blades needed replacing. They failed to work as they should.
I can say your guys at the store were very awesome and true professionals at their job. More grease to your elbow guys.
I have never used U-Haul before. I had no idea what to expect. I did find the bill to be somewhat pricey. I would think twice before I would ever consider using U-Haul again.
too expensive for the little time I had it and for the little miles I used brought it back 3 hours early
Truck has brake issues and it made us have to return the truck early , which added miles to the trip and then we had to rent another truck to finish the job the next day. It was very frustrating and no one seemed to care. We called the roadside line twice and both times got the response not to worry.. it was a service issue. The brakes were going out and not working correctly. That is a safety issue.
Not the best neighborhood, but the best service, outstanding in fact.
Overall, great customer services at this location as opposed to other locations I have visited. The concerted effort to improve customer service is noticeable and appreciated.
Great experience. Employees very professional and helpful. I will use U-Haul again and recommend to friends.
I am very satisfied with the place and personnel. The guy is very efficient in taking care of us when we returned the truck. Thank you.
there was only one person taking care of all the costumers,getting propane ,answering the phone and dealing with all !!
The manager Mitchel is always very helpful and a friendly person who will do his best to make sure all goes well with your visit to his store.
Manager Mitchell and his staff were very helpful and informative. Checked my equipment to make sure it would work with the load I was going to haul. I do business with this location and i am always very satisfied with their service.
I had a good experience with the process. It was very easy to make the initial reservation online, I later had to call in, the lady I talked to was very nice and helpful. And Brandon at the Stockton Blvd. location was great. I would rent from that location again in the future.
It couldn't have gone better. The people, Shontelle, Dianne and Jeffrey were very courteous, professional and helpful. I would strongly recommend U-Haul anytime. Thanks U-Haul.
Great customer service. I rented a Rug Doctor, and the accessory tools were missing. Turns out they weren't needed, but I would have liked to have the option to obtain them if necessary. Thanks.
Very nice young man who was really nice and accommodating.
I really liked the night drop. I was worried about how I would turn it in on time when they closed at 5 and it was due at 9. Really glad for night drop.
Customer service was great! Equipment was old and out-dated. Truck had problems starting and burned a lot of fuel. The fuel gauge would not move after re-fueling.
We originally signed rental agreement at a much more convenient location. The next day I was told to go to another location. We could not find the other location and ended up at a third location that fortunately had an available truck. I am not very happy with the system that had us driving a lot to find a truck.
Fix trucks sooner, before they go out. The truck ran great.
good job. very attentive to customers.
Good job did not have to wate very long to disconnect the trailer wonce I dropped it off. Polite service from Brandon I would rent from u again thank u. For the service u provide. Theodore Elich.
The guy that did the observations was really nice and friendly and did everything very quickly. Definitely the better location of the two.
Customer service was excellent!
The parking of trucks on the parking lot is very messy that it is difficult for me to park even my own car. However, the location was clean and the staff was helpful.
Jerry was great a little upset at first but he took care of everything and was able to get me exactly what I needed! Would go back.
Nothing really. The clerks were very helpful and professional. The business was clean and well stocked. Overall a great experience!
Pickup location was easy to find, staff was helpful and efficient. Trailer was ready and waiting. Main think is retain these employees that are efficient!
I would rent again from this group of folks.
This location was fine but was 20 min out of my way. I made an online reservation at a place in davis but was sent here instead
I scheduled my U-Haul pickup at a location different than the one where I had to go pick the truck up. I arrived at the original location and was told to go to the new location, because my truck wasn't available where I scheduled it to be picked up. I never received any communication about this, other than at the original location the morning of my pick up date. Which was rather annoying, considering I was in the process of moving and had people meeting me back at my house at a certain time. I could have planned for it ahead of time had I received a call or an email, instead of having to race to the new location to keep on schedule. Communicate with your customers.
Both locations were very friendly and apologetic. But whoever is working the systems needs to get on top of their game.
Truck drop off was a breeze. Stopped outside at equipment return stand and employee promptly checked it in with no problems.
You did a really good job.
Very helpful and friendly!
You have great service. Thank you.
Customer Service was great especially compared to other U-Haul facilities.
all went well, thought my reservation was delayed ONLY by 30 minutes, because the customer scheduled to return truck decided to keep the 26 footer for an extra day. A truck was located and I was on my happy way. Employees are excellent, customer service 2 thumbs UP!!!! thank you!
I hate it!! The truck had a dolly that I never used, it was hold only for a little plastic strip, it riped and fell off. I stilll got charged for it, when I called they told me that they had to charge me for it, becuase the they didn't have proff that I didn't use it, which was kind of insulting, I was not going to call and ask for a refund if I had used it. Never going back to this location.
The Stockton Blvd. location was fine, it was the point of origin in Texas that was the problem. Honestly, for the money it is just too small, too.
The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.
Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.
The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.
Customer service was very good.