Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd
It started out nicely but I ended up being tricked. Originally, I went through the booking process online and found out that LifeStorage of Elk Grove Florin is the closest location to my starting point. So I called them up to ask about the quote since U-Haul.com is the only one that didn't specify the tax fee, thus I just want to make sure that the rate is inclusive where tax fee was already included. Penske and Budget both have tax fee in their online booking. Anyway, called and spoke to a lady at LifeStorage of Elk Grove Florin and she gave me the same quote and told me the same rate as I got online. I should've booked it with her but still need to confirm with my spouse on the final logistics so I told her I would call back. Later that day, I decided to book online because it is more convenient and besides, I would pick the same pickup location anyway so I thought it would not matter. Fast forward to the day before the pickup date, U-Haul changed the location on me to this pickup place, U-Haul Moving & Storage at 47th Ave & Stockton Blvd. I thought it was a little bit inconvenient but I didn't mind that much since I got a good rate. However, on the pickup day, shockingly showing up and realized that I have to pay additional approx $22 for tax. The clerk there even laughed at me for thinking that the rate given online was a final. She even said to me, "Don't you know that you live in California, everything has tax?" What the F**K? You are telling me that I got tricked? Didn't see it coming, so I called the corporate number and chatted for 20 to 30 minutes trying to explain my situation to a Rep named Raymond Daylan with no freaking resolution at all. He kept saying that online is just an estimate. Are you freaking serious, now you are telling me? I didn't see it specify online during the rental process. And of course, the LifeStorage of Elk Grove Florin is not the main location of UHAUL so my phone call to that lady working there was not recorded. With the final fee, it turned out U-Haul was the most expensive out of all three truck rental companies plus the frustration. The clerk at U-Haul Moving & Storage at 47th Ave & Stockton Blvd even told me to rent at a different place if I like. How could I at the last minute? DAMNNNNNNN....
Nit call to hsve your truck towed away due to a mistake yiur employer caused and big did I pay. For it almost gig the cops called on me by the tow truck driver it was humiliating ave wrong s f I will n eve rent or nor will s by if my friends Fsniky acquaintances no one text ft in uhaul again it was pure b.s. the way that situation was handled a d uhaul did if Itheur manager of s location caused thus pain and embarrassment never again
After several phone/verbal confirmation I was told my appt to pick up was at 7am on a Sunday when the store did not open unit 9am. Coming from out of town this was a HUGE inconvience. When I spoke to the associates about the error they acted as if they did not care. I left a message on the managers cell and no one returned my call. Unprofessional,unsympathetic and never will I use this UHaul location ever again.
Nice and professional, I would recommend this location to anyone!
Truck is extremely old, backfires, and only gets 2-3 miles per gallon of gas! Cockroach infestation brought us to this location and locations don't work well together. Communication and customer service is severely lacking.
Great customer service. Baspedronald@gmail.com
There is nothing you have to do to improve. You guys are amazing and so friendly.
I had no issues with this location. I accidentally left the dolly behind when turning in the equipment and they were very understanding.
Top notch...very happy (:
Good customer service, equipment, reasonable cost. Thanks for the good experience.
NEver had problem with Uhaul you guys making moving n storage a piece of cake :-)
The employees were very helpful and friendly. :-)
Experience was great. I was in and out quick.
Make sure all trucks, and equipment is serviced after each rental. Moreover, trucks/equipment over twenty years old should not be rented out until several extensive tests have been performed for faulty equipment, to ensure passengers safety!
If you want excellent customer service and speedy service, I would recommend coming to this site. I have been to may u-hauls in the past but this office is ranked the highest in my book. I will continue coming back.
l had to dash when l dropped off the truck.....l had a pressing engagement l had to keep.....a friend of mine completed the transaction for me.
Unfortunately l never got the chance to fill the tank, when l returned the truck....just one of those things l'll just wear the higher rates you use when topping up at your depots.....thanks ......we have a couple more loads to move so we'll be back......cheers
This was a great location and I would definitely recommend it to my friends. However on the same day I also rented a second truck from Elkgrove Floren road in Elkgrove California and that experience was not nearly as good, and I would not recommend it. If you're interested in finding out why I'm happy to tell you if you were to give me a call. My number is 916-759-0902. My name is Dr. B J Davis
The store manager, Mitchell is always professional and courteous. I will continue going to this U-Haul for my storage and U-Haul rental needs.
Unfortunately, I would recommend this location because the location in Elk Grove is closed. When I returned the truck after moving and being completely exhausted. There was no one around to check the truck in. The store was empty except for a guy in the back room that was on lunch. It was extremely frustrating to say the least.
Very good experience this time. Thank you.
We were served very proffesional by Mr. Her. He was very knowlegeble of his work. Answered all our concers and guided us through the process. This location is our favorite!!! The hours are great as well.
great people excellent service
Staff was very courteous , quick, no hassle , easy tounderstand. FAST check in SUPER FAST check out.
I would recommend this location for any and all moves.
In town or long haul.
Awesome! The only problem was I had to chase around a bit for the car transport trailer.
The truck I had was not running good. He smelled like something was wrong with the engine. Transmission was shifting super hard.
The dome light in the storage area of the truck was faulty
Great experience with U-haul; made move very easy. I like the voice activated feature on parking brake on and the fuel economy gauge.
I have rented from this location for years! I always come back.
Nothing. I love Uhaul rentals and especially using the online site to select all needed items.
keep up the good work.
friendly, knowledgeable, helpful staff.
The truck smelled like stale cigarettes from the last customer before us. Pretty gross. Other than that it was a pretty good experience. I wish there were flat rates from unlimited miles. Its troublsome to calculate the miles.
The gentleman that checked us out and in was very nice and helpful. I have no criticisms. Great job.
Tje guy that helped me.was outstanding. I will tell all of friends.
The manager Mitchel is always very helpful and a friendly person who will do his best to make sure all goes well with your visit to his store.
The Stockton Blvd. location was fine, it was the point of origin in Texas that was the problem. Honestly, for the money it is just too small, too.
The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.
Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.
The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.
Customer service was very good.