Customer Reviews for U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at 47th Ave & Stockton Blvd
Unfortunately, I would recommend this location because the location in Elk Grove is closed. When I returned the truck after moving and being completely exhausted. There was no one around to check the truck in. The store was empty except for a guy in the back room that was on lunch. It was extremely frustrating to say the least.
Very good experience this time. Thank you.
We were served very proffesional by Mr. Her. He was very knowlegeble of his work. Answered all our concers and guided us through the process. This location is our favorite!!! The hours are great as well.
great people excellent service
Staff was very courteous , quick, no hassle , easy tounderstand. FAST check in SUPER FAST check out.
I would recommend this location for any and all moves.
In town or long haul.
Awesome! The only problem was I had to chase around a bit for the car transport trailer.
The truck I had was not running good. He smelled like something was wrong with the engine. Transmission was shifting super hard.
The dome light in the storage area of the truck was faulty
Great experience with U-haul; made move very easy. I like the voice activated feature on parking brake on and the fuel economy gauge.
I have rented from this location for years! I always come back.
Nothing. I love Uhaul rentals and especially using the online site to select all needed items.
keep up the good work.
friendly, knowledgeable, helpful staff.
The truck smelled like stale cigarettes from the last customer before us. Pretty gross. Other than that it was a pretty good experience. I wish there were flat rates from unlimited miles. Its troublsome to calculate the miles.
The gentleman that checked us out and in was very nice and helpful. I have no criticisms. Great job.
Tje guy that helped me.was outstanding. I will tell all of friends.
They went straight to the point. Didn't give me any trouble but didn't ask if i had any questions or concerns either.
Customer Service Was top rate. Very Helpful And Knowledgeable.
When I arrived there were about 8 people in front of me and my overall experience took about 1hour. The employees were working as fast as they could but the rental process is time consuming. I think you guys should have better processes in place. An express line for reservations and a regular line for walk ins. I would also recommend having an automated system that alerts a store manager when there are a lot of reservations for a certain time so that they can effectively schedule employees to speed up the process. Other than that the poor employees that were clearly overwhelmed kept a smile on their face and worked as quickly as humanly possible.
nothing everything was just fine and customer was good too. Thanks
Excellent service when I picked up the equipment
Make sure the cab and cargo lights work and stay on.
just keep up the good work. !
My experience picking up my cargo van today was great! Everything was set-up in advance and the entire transition was smooth and proficient,
Mitchell obviously knows his job very well and had me on my way promptly. Mitchell provided great customer service and his friendly and pleasant demeanor made the entire process enjoyable!!
Everything was great thank you for helping me. I had to move fast truck was very clean, l cleaned it my self will need u again Than You Feliciayou was great
We had a problem with the truck cutting off and not starting right away but we were still able to get our things moved once the truck started up.
Car charger port didn't work :-(
Keep up the good work.
We use this location for all of our U-haul rental needs.
Everything was quick and easy. Staff did a great job on both check out & check in!
went to 64 and stockton
location. young man was very
personable , return was handled
promptly. absolutely recommend UHaul location.
The pickup I rented smelled of cigarette smoke.
Make sure you have all your ducks in a row and that there is no conflict as to pricing and that everything is clear.
Nothing! The service was excellent.
My pick up time was scheduled for 7am but I didn't actually get the equipment until 730 and still had to return it by 1pm. I paid for 6 hours but was only given 5.5 hours because the equipment I rented wasn't checked in when I arrived for pickup and had to be returned by 1pm due to it being reserved by someone else. On the other hand, the staff was very professional and pleasant
Keep going. Everything was great!
The truck was in good condition and drove well. But the interior of the cab was filthy. The exterior of the truck was filthy. Inside the cargo area was dirty. The mobile device that the attendant tried to use to add some charges to my rental failed to work properly. The windshield wiper blades needed replacing. They failed to work as they should.
The manager Mitchel is always very helpful and a friendly person who will do his best to make sure all goes well with your visit to his store.
The Stockton Blvd. location was fine, it was the point of origin in Texas that was the problem. Honestly, for the money it is just too small, too.
The measurements of the boxes online are misleading. These measurements are for the outside not the inside. Also include the 2x2 frame work inside as that will impede that packing process.
Second u-box furniture pads were partially wet, we just spread them in the sun and they were fine, staff were very helpful and courteous.
The boxes were shipped almost a week late. I paid as much as a moving company. Then I had to wait for the manager to deal with 3 customers who came in AFTER I did.
Customer service was very good.