Customer Reviews for U-Haul Moving & Storage at Baseline
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Baseline
The parking was a little crowded. But over all it was a good experience .
The service was fast and curtious
I called to notify that I was going to be late returning equipment. The person on the other line instructed that if I return by certain time next day. there would not be an additional charge. I returned on time , no extra charge and was on my way. thank you-u guys are the best.
The yard guys, Adam and Héctor were very helpful, Both were very knowledgeable and professional.
The trailer was fine, but very old.
everything was delivered as reserved. no complaints on overall service.
Giovanni was a very nice and helpful agent. The location was well-maintained. The wait was long but the customer service made up for it. My only complaint is that they did not attach the tow dolly correctly to my car. When I reached my destination (1,400 miles away), my stepdad and uncle told me that I was lucky to have made it the whole way without my car or part of my car falling off the dolly. The wraps that of around the tires were not attached to the dolly correctly nor were they tied tightly to the tires. The wrap around the drivers tire had slipped behind the tire and wrapped itself around the parts of my car. Also, because the car was loose on the dolly, the dolly dented my passenger side of the car when I made a turn. This in why I would not recommend this location to anyone.
Best UHaul Experience EVER!!
Great service and friendly staff.
VEry friendly, prompt service
More smile better customer service for the location
Christopher was kind and professional.
The Moving Help was FANTASTIC!
"We Can-Do It Movers James & Jamal
How do I rate them 5 stars online?
I went to base line location to pick up a trailer the service that I got was excellent.I couldn't get a better service than the one I got by Ryan. Ryan was verry helpful from the beginning to the end. I will defenelly come back to this location.
everytime I go here there is only 1 person working behind the counter and always at least 4-6 people waitng in line. This last time when the rep was helping me put the transport on the back og the truck I rented there was still a line of people inside waiting and then the other salespeople (2 guys) came over to him and said we're leaving for lunch so he asked if they could pick him up the largest cup of soda they could find and they said they were going to an all you can eat Mongolean Barbeque restaurant and be back in an hour or so. Poor guy had to deal with everyone on his own...not good service in my opinion
Customer services is no problem staff there is awesome and this is about the only U-Haul place I rent trucks from for years now, Keep up the good work. Thank you
The way you operate the refueling program is atrocious. You should send the vehicles out full of gas and expect them to be returned full. Everytime I use a truck I wind up paying for gas someone else gets to use.
Otherwise, okay program
FOLLOW THRU WITH YOUR COSTUMER SERVICE AND PAY ATTENTION TO IMPORTANT DETAILS AND DONT OVER CHARGE PEOPLE!
make a direct path to the counter instead of going all the way around the boxes and stuff
I had two telephone conversations with Customer Service Reps. Both provided excellent customer service. The in-store person was just, if not more, helpful. The store location was clean and organized and the parking lot was well maintained. Great experience!
There were 3 people working, 2 behind the counter, 1 working the lot. There was a line of 6 or 7 people waiting at the counter for service and 9 people waiting for the lot guy. In all it took 45 minuets to finish.
Perhaps, change the hours in a daily rental to 26 instead of 24. Picking the truck easily burns up an hour and dropping it off burns up another hour.
2 people working and they took for ever to handle my drop off...
the car was bad. The battery died. the smoke was everywhere
The truck I rented was in very poor condition. The power steering was howling, the gas gage never seemed to work right. Never knew if I had enough gas, one minute it read half tank next minute empty. Shifted very slow and sounded like the drive shaft or u-joint was about to fall out. The suspension was so bad, that the entire dash would shake so bad that it moved up and down 4 to 6 inches. It looked as if the dashboard was falling off. This was the second worst truck I have rented from u-haul but I did not have to unload and reload a replacement truck this time. I will use u-haul again just retire your vehicles sooner. This one had over 167000 miles.
The thing I didn't like, how the angent ask me how long I was going to have the truck, and what time it would be back. That throw me off with that thought in my mind. Felt very rushed, because that thought in my mind. They should not do that, just let the people it's a 24 hr rental.
all the guys there were very freindly and treated me great!
The San Bernardino store needs help and an employee that is sorry for the wait time being so long. Not one word came out of his mouth. Bad Bad Bad, customer service.
discounts for frequent users
Very professional on all levals.
Great job . Easy in and out service.
The truck smelled of cigarette smoke, and had cigarette ashes in the cup holders. There was a sticky gooey blob on the floor that was questionable. When I alerted the uhaul attended he brought a bottle of air freshener to spray the floor of the truck. In my opinion for customer service it was terrible, however my rental was in San Bernardino so I guess it is expected forthis type of service. I will rent from Redlands better customer service, and cleaner vehicles.
They over charged me. When I called them back they couldn't help me and needed there manager to give the credit back. Well he never got back to me...
First of all on a move you can loose anything or other people can do it for you. When I spend $2000.00 or more you would think U-Haul would be more helpful the manager at baseline in S.B. would not I was missing an invoice and he remember me buying the item but would not give me credit. It was a $50.00. item do you get my point!!!!!!!! Thanks Glenn Thoren
They've helped me from the beginning. They made my move exceptionally smooth and easy.
Excellent service, very helpful and informative.
It was a great experience, and it was a breath of fresh air to experience the excellent customer service at your store. Thank You for a good service.
great team and service. Thank youy
yes I have used this facility before and was pleased with the service
Both the font desk person and the outside attendant where very polite and helpful.
The attendant was very knowledgeable! Made sure I got the right truck I needed.
You probably need more people to be able get your customers in and out more quickly but otherwise your service was very good.
make sure that the truck can hold refrig and have a walk ramp.i had to lay my refrig down in the truck.
I live in San Bernardino, 92407, this U-Haul location is 12 miles from my home. That was 24.00 that I had no options about. Had I went to one of the local small places that handle U-Haul my bill would have been under hundred dollars. When I called U-Haul it probably would have been better to have gone to any place closer. I assume the responsibility for that silly move. I'll have to move these things again in three months and this will help me be wiser in my choices.
No one was there when we arrived. He was sleeping in the back room. We waited 15 minutes until I knocked on the windows to the room in front. Ridiculous.
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
Great people very helpful very courteous A+
Mark Ford is the best manager this store has had in a while he is one of a kind!!!!!!!!!!
staff was very helpfull and friendly. thank you!
The customer service was awesome! The facitlity is located in a bad area but the staff made up for it, Israel and Jimmy were especially helpful.
I had that storage unit 9 months. Every time I had to deal with anyone there they had no idea what was going on. It took over an hour to rent a storage or check out.
I was very pleased with everyone.
Rene and his crew are tops, very attentive and knowledgable.
Great customer service. Rene and Brian are great at what they do. Very funny guys. This passed experiance was much better than any uhaul experiance ive ever had.
Rene and his team are tops, best service I have ever received. Will refer my friends to their storage.
Very good customer service. Storage is very good also. Very helpful staff.
Best experience I have ever had with Uhaul. The group at this center is by far the best I have had dealings with, I will return again.
I am glad you finally got some good management in this store. He has really turned the place around.
Much better customer service than I have received in the past. Kudos to the new manager, he has changed the customer service atmosphere for the better.
Rene and his crew are the best Uhaul reps I have ever dealt with. I hope you can duplicate this kind of customer service at your othr Uhauls in the area. Thank you for a very pleasent experience.
Very good manager and employees. Made moving into storage very easy.
Great staff, very good at helping customers. Will recommend this storage location to others.
great experience. very friendly and helpful staff
Great service and staff, very clean rooms.
very good service and clean rooms.
Very nice and clean. Rene and his staff were great.
very good employees and clean facilities
good service and clean storage.
This is the best uhaul i have ever used the staff is knowledgable and made this process much easier for us. Thank You
Great service and friendly employees.
Very good experience, I appreciated Rene and his crews efforts to make this experience a little less stressful. Everyone was very polite and respectful.
Extremely helpful and knowledable staff. Best Uhaul experience I have every had.
Rene and his team did a great job. I was very impressed with the clean rooms and professionals service I recieved.
staff was very helpfull they did every thing to help me out brain enrique and israel where very helpfull they shoul be runing there own store
The only downfall is waiting in a long line just to get a key. It could take anywhere from 20 to 30 minutes to wait. And it could have been a job that takes minutes.
Bertha was very helpful and accommodating. I really appreciated the wonderful service.
Very helpful and friendly