Customer Reviews for U-Haul Moving & Storage at Baseline
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Baseline
Customer's parking space, I did not see and parked at the side street.
This particular location was helpful, we had been sent from the mobil gas station on university parkway. The service there was very poor, they let us wait 45 minutes for a truck they didn't have. They went going to try and find us a truck at another location until the employee realized I wasn't going away.
I was very satisfied with the help from the front desk customer service clerk.
Very friendly staff thank you
Not give a truck with bald tires on it. We had a tire blow out while driving on the freeway, luckily there wasn't a major accident!! Also, the auto transport trailer hitch broke off and we were unable to take hitch off of truck for loading and unloading. Not only was the equipment completely unacceptable, the service was even worse. I was lied to multiple times, our reservation was lost, we were sent to a new pickup location way out of the way, and then they canceled our reservation because supposedly we were a no show, even though our reservation stated the time we would be arriving (which we arrived 5 min early!). Beyond that, they didn't even care that they had canceled our resevation nor did they try to help. Customer service was even worse, as I was lied to and then hung up on. Moving is Stressfull enough but using U-Haul took it to a whole other level. I will never use this company again and I will make sure none of my friends do either. Also, I plan on going to all social media to make sure the public is also aware of what a horrible company this is.
Friendly staff. need frequent renter discounts.
Overall a pleasant experience.
Provide better maintained truck.
it was a great experience
Christopher the GM was again very professional and super courteous and made sure safety was there main priority, thx again Uhaul....
Well, for one I don't see the point of a reservation if your truck can be given away, two I had to scramble around d last minute to find a location that did have a truck, I didn't even end up with the truck I wanted, lastly all these fees were added on once I arrived to get the truck! Huge rip off! Very disappointing. Moving is already a pain in the butt, almost not getting a truck and the additional issues didn't help with my move.next time I move U haul will probably be the last on my list to go with.
Under staffed. 6 people waited inside Alone.
When we ask about it. The young lady took offense
Under staffed. 6 people waited inside Alone.
When we ask about it. The young lady took offense
Thx Christopher for friendly and professional service and making sure my needs were met, can't say enough, thx
Magnificent service. It was a pleasure dealing with this office from the beginning of the rental until I returned it.
Christopher, the manager truly knows how to make a
his customers feel like VIP. I had a great service, with no hassles to rent my truck. I am extremely satisfied with such a service. Thanks U Haul
This location is very well staffed and Christopher the GM is great with handling all my needs, again safety was there priority and made sure to cover all the bases, thx Uhaul again for great customer service....regards,
Very professional staff. Quick and efficient.
frequent renter discounts
The personnel were WONDERFUL!!
Thx Uhaul, Christopher the GM made sure I was taken care of, they greeted me the minute I walked thru the door, being a repeat customer that's one of the reasons why, great service and value, also Carlos made sure the trailer was hooked up right and had safety in mind the whole way, thx...
Once again the general manager was very professional and super courteous and had me in and out of there in no time, thx....Robert M
Nicholas was excellent and had great customer service skill! He did a good job!
Christopher and Giovanni were great. They were so kind and helpful. Great customer service.
First Rug doctor carpet cleaner didn't work, had to take it back and they upgraded me to the bigger machine at no additional charge. It work great I always rent from them every three months to clean the carpets in my home and this is the first time I had an issue but was resolved on the spot, Thanks guys for all your help and outstanding customer service.
Customer service was great and I didn't have any problems with renting from this location. The representatives were professional and they explained everything in detail and answered all my questions.
everything was great I appreciate you guys thank you and B blessed
Well all I can say is job well done, the general manager was spot on in making my check in fast and EZ, well done...thx Uhaul for employees that go the extra mile for me...Robert M
I rented the U-Haul on Friday morning rtn it on Saturday at 2:00 AM went on Sunday requested a final bill they gave me a bill of $90.49. then on Tuesday morning I receive a bill in my email of $197.94. I called to ask why I didn't get this bill when I went in on Sunday no one could answer that question. they also charge me for gas with I have a picture of the gas tank to show it was full. if they would have given me the correct bill on Sunday like I requested then I would have addressed this issue at that time but now they expect me to go back to san Bernardino (when I don't live in that area anymore) to show proof. Either they didn't close out my paperwork on Saturday morning before the next people took it out or they just figured they could charge me extra because I dropped it off after hours. I was transferred to 2 other people that couldn't help and now I am waiting for the manager to call me back. I usually use the U-Haul at the chevron station on highland but all the large trucks were already reserved so I had to go to the U-Haul on baseline in san Bernardino. my advise would be not to use their night drop, if something is charged wrong you will just get the run around
To charge mileage when I had to pick up the cargo van in San Bernardino instead of at the closer location in Redlands seemed cheap to me. The National reservation agent never mentioned the mileage fees, that made me feel like Uhaul had falsely advertised and is an oversight that is inexcusable because that made the van cost twice as much as I was expecting. My suggestion is on local moves make the first 50 miles free charge, the next 25 miles at maybe $.25 per mile and then over 100 miles at your current rate. That would've made the experience much more palatable. I had to rent the van with a bad taste in my mouth about your additional fees and mileage expenses which forced me to pay twice as much as I was planning on paying.
The van was new and worked really well. Thank you for the new equipment to rent,
Great customer service from the General Manager himself, took the time out to make sure everything went accordingly, he was very professional and will use this location again...
nothing everything was okay
All went well EVERYONE IS WELL APPRECIATED,
Nothing at the moment, enjoyed my experience.
frequent renter discounts
discounts for frequent renters
U-Haul is part of America. have never had a less than expectable experience with U-Haul. The service is always great and very affordable. I just cant think of anything you could do better.
This was a very good store and could have been a great experience but-
1. It was understaffed, only 1 person to take customer as well as hand over truck resulting in error wherein he entered handing over location wrongly (approx 50 miles away), Had to get it corrected from u haul helpline and did not update correct fuel level on the system
2. This location is not indicated on Internet
The gas gauge did not work properly. I put $70.00 in and it still registered a quarter tank until we got to the u haul station and then it went to full,so I over paid $50.00 for gas that I was out of. It would be nice to get a coupon or reimbursed for the extra gas that I put in.
Everything was to my expectations, no complaints.
Everyone at this location was awesome. Thanks for having professional and knowledgeable employees. Uhaul has got anything moving or storage down to a science. That's always awesome.
I waited in line a bit more than I expected. But overall, services was great!
fix your no military discount policy
I rented a truck that had no working radio. I was not told this and had left the facility before I discovered it. I think I should have been givend the opportunity to NOT rent the vehicle. Upon returning the vehicle the representative was aware and did not offer any explanation nor attempted to provide TOTALTOTALED satisfaction.
Check gas fuel before rentals are used. Gas fuels gage malfunction and not informing customers are a big problem
I ran out of Gasoline less than 3 miles of the U-haul location.
Really like the new swing doors on enclosed trailers. Would like to see frequent renter discounts.
Returned the trailer early, still waiting for the refund to post...
frequent renter discounts
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippiacoune U-Haul.
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippacoune
Good customer service attitudes appreciated.
The manager, Chris, was totally awesome. Thank you so much.
The service was great but non-customers lingered outside the facility
The young man that checked me in was outstanding!
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
Great people very helpful very courteous A+
Mark Ford is the best manager this store has had in a while he is one of a kind!!!!!!!!!!
staff was very helpfull and friendly. thank you!
The customer service was awesome! The facitlity is located in a bad area but the staff made up for it, Israel and Jimmy were especially helpful.
I had that storage unit 9 months. Every time I had to deal with anyone there they had no idea what was going on. It took over an hour to rent a storage or check out.
I was very pleased with everyone.
Rene and his crew are tops, very attentive and knowledgable.
Great customer service. Rene and Brian are great at what they do. Very funny guys. This passed experiance was much better than any uhaul experiance ive ever had.
Rene and his team are tops, best service I have ever received. Will refer my friends to their storage.
Very good customer service. Storage is very good also. Very helpful staff.
Best experience I have ever had with Uhaul. The group at this center is by far the best I have had dealings with, I will return again.
I am glad you finally got some good management in this store. He has really turned the place around.
Much better customer service than I have received in the past. Kudos to the new manager, he has changed the customer service atmosphere for the better.
Rene and his crew are the best Uhaul reps I have ever dealt with. I hope you can duplicate this kind of customer service at your othr Uhauls in the area. Thank you for a very pleasent experience.
Very good manager and employees. Made moving into storage very easy.
Great staff, very good at helping customers. Will recommend this storage location to others.
great experience. very friendly and helpful staff
Great service and staff, very clean rooms.
very good service and clean rooms.
Very nice and clean. Rene and his staff were great.
very good employees and clean facilities
good service and clean storage.
This is the best uhaul i have ever used the staff is knowledgable and made this process much easier for us. Thank You
Great service and friendly employees.
Very good experience, I appreciated Rene and his crews efforts to make this experience a little less stressful. Everyone was very polite and respectful.
Extremely helpful and knowledable staff. Best Uhaul experience I have every had.
Rene and his team did a great job. I was very impressed with the clean rooms and professionals service I recieved.
staff was very helpfull they did every thing to help me out brain enrique and israel where very helpfull they shoul be runing there own store
The only downfall is waiting in a long line just to get a key. It could take anywhere from 20 to 30 minutes to wait. And it could have been a job that takes minutes.
Bertha was very helpful and accommodating. I really appreciated the wonderful service.
Very helpful and friendly