Customer Reviews for U-Haul Moving & Storage at Baseline
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Baseline
Check gas fuel before rentals are used. Gas fuels gage malfunction and not informing customers are a big problem
I ran out of Gasoline less than 3 miles of the U-haul location.
Really like the new swing doors on enclosed trailers. Would like to see frequent renter discounts.
Returned the trailer early, still waiting for the refund to post...
frequent renter discounts
make sure if you rent the vehicle to a customer without a full tank, you put a note on the account that shows it wasn't full. I rented the vehicle with 3/4 tank of gas, had it marked on the contract paperwork, but when I dropped it off after hours, I was charged $38 to have it refilled, even though I filled it back to 3/4 tank. The U-Haul I dropped it off to said they didn't have any information on how full the tank was when I returned it
You robbed me. You stole from Me.
1. Disclose the real price for a days rental. I was quoted 19.99 per day and it became 78.95.
2. The mileage rate was to be .15 cents per mile and it became .29 cents per mile.
3, My quote was under 80.00 dollars and at checkout it became 108.11.
You are thieves and lairs. The irony is that I would have been happy to pay the 108.11 to begin with.
I just hate to be lied to.
Due to the fact that the shop was very busy there was some confusion as to when i was to return the truck. But the girl that took my information when I did retun it was very helpful and got my issues resolved.
The manager at this location is very nice.
The staff was friendly, knowledgable and extremely helpful. Can't see need for improvement...my experience was exceptional both onsite & on the phone!
I had a great experience I really enjoyed being able to reserve the vehicle online it made things very easy once I got to your store thank you.
I don't feel any improvement is necessary. I was very impressed with the professionalism of your people I came in touch with . They were knowledgable and answered all my questions to my satisfaction . My experience was fantastic. I feel you have a great team in place at this location.
Your check-in clerk was unable to provide information on commercial rates for local business (if any) and she did not know the managers last name, however we will use U-Haul again. Vistalite LLC San Bernardino, Ca.
92408 Bob Berkeley CEO.
Order a 20' truck online and got to location they're giving me 17' truck made me very upset. Took 17' b cuz nothing else available and I needed A TRUCK.
I thought the rental was very easy and went really fast. The reservation process was also very easy. Thank you.
Manager was excellent. Service was excellent.
I picked up on a Sunday & there was only one person attending to the rentals, returns & propane. I had to wait a good 45 minutes to get my unit that I reserved online. I reserved online to save time but it didn't help. By the time I received the rental I had spent a good 1 hr. at U-Haul. I believe that is 30 minutes to long.
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippiacoune U-Haul.
Chris and staff was very thoughtful v and friendly. Had a great experience and appreciate all the kindness from Chris and staff. Thank You Chris and Staff on baseline/Tippacoune
this store has always treated me right . thanks
You employees made big difference. Your system is really Bad! Your employees are overloaded with work. Wait long lines, no one answers the phone. However, service (once it was my turn) was good. PLEASE get your employees some help. You need more staff!!!
I was told by U-Haul if I rented a trailer at 8:00 am and was at return location next day when they first open at 9:00 am I would be charged for an extra day. This an absolutely stupid and ridiculous policy and needs to be changed!!
customer service check-in and especially check-out was awesome. Your employees are well verse and an asset to your company
At this location the staff were more helpful than my previous experience at the location on Holt Ave in Ontario California
Good customer service attitudes appreciated.
When a customer pays for a dolly and furniture pads please make sure it is in the truck
The manager, Chris, was totally awesome. Thank you so much.
Frequent renter discounts. :)
its just area ,,nothing to with the survice...base line street is scary
Unloading lanes are always taken by drop offs or just the stores inventory or trucks.
Christopher is amazing and deserves a promotion and pension.
The delrosa location was perfect. I have rented local trucks a few times before and everything was quality service then as well. I originally had reservations at the store on Alabama in Redlands. however their customer service the day that I was renting was very poor. the young lady at the counter was unwilling to answer a few detailed questions I needed to know before traveling a crossed the country because it was getting close to closing time and that was evidently more important than making almost $3000 sale. so feeling irritated I switch my reservation to Del Rosa and they took care of me appropriately the following morning
Good service as always. Nasty weather - wet and cold but the U-Haul team was customer focused. Love doing business here.
The gentleman that helped me was great.
Location was a bit short on employees meaning a longer than acceptable wait time.
Customer service was excellent and friendly! Can't improve on anything.
left blinker light did not work, but the trailer worked great.
The service was great but non-customers lingered outside the facility
The young man that checked me in was outstanding!
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
Great people very helpful very courteous A+
Mark Ford is the best manager this store has had in a while he is one of a kind!!!!!!!!!!
staff was very helpfull and friendly. thank you!
The customer service was awesome! The facitlity is located in a bad area but the staff made up for it, Israel and Jimmy were especially helpful.
I had that storage unit 9 months. Every time I had to deal with anyone there they had no idea what was going on. It took over an hour to rent a storage or check out.
I was very pleased with everyone.
Rene and his crew are tops, very attentive and knowledgable.
Great customer service. Rene and Brian are great at what they do. Very funny guys. This passed experiance was much better than any uhaul experiance ive ever had.
Rene and his team are tops, best service I have ever received. Will refer my friends to their storage.
Very good customer service. Storage is very good also. Very helpful staff.
Best experience I have ever had with Uhaul. The group at this center is by far the best I have had dealings with, I will return again.
I am glad you finally got some good management in this store. He has really turned the place around.
Much better customer service than I have received in the past. Kudos to the new manager, he has changed the customer service atmosphere for the better.
Rene and his crew are the best Uhaul reps I have ever dealt with. I hope you can duplicate this kind of customer service at your othr Uhauls in the area. Thank you for a very pleasent experience.
Very good manager and employees. Made moving into storage very easy.
Great staff, very good at helping customers. Will recommend this storage location to others.
great experience. very friendly and helpful staff
Great service and staff, very clean rooms.
very good service and clean rooms.
Very nice and clean. Rene and his staff were great.
very good employees and clean facilities
good service and clean storage.
This is the best uhaul i have ever used the staff is knowledgable and made this process much easier for us. Thank You
Great service and friendly employees.
Very good experience, I appreciated Rene and his crews efforts to make this experience a little less stressful. Everyone was very polite and respectful.
Extremely helpful and knowledable staff. Best Uhaul experience I have every had.
Rene and his team did a great job. I was very impressed with the clean rooms and professionals service I recieved.
staff was very helpfull they did every thing to help me out brain enrique and israel where very helpfull they shoul be runing there own store
The only downfall is waiting in a long line just to get a key. It could take anywhere from 20 to 30 minutes to wait. And it could have been a job that takes minutes.
Bertha was very helpful and accommodating. I really appreciated the wonderful service.
Very helpful and friendly