Customer Reviews for U-Haul Moving & Storage at Baseline
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Baseline
Christopher is amazing and deserves a promotion and pension.
The delrosa location was perfect. I have rented local trucks a few times before and everything was quality service then as well. I originally had reservations at the store on Alabama in Redlands. however their customer service the day that I was renting was very poor. the young lady at the counter was unwilling to answer a few detailed questions I needed to know before traveling a crossed the country because it was getting close to closing time and that was evidently more important than making almost $3000 sale. so feeling irritated I switch my reservation to Del Rosa and they took care of me appropriately the following morning
Good service as always. Nasty weather - wet and cold but the U-Haul team was customer focused. Love doing business here.
The gentleman that helped me was great.
Location was a bit short on employees meaning a longer than acceptable wait time.
Customer service was excellent and friendly! Can't improve on anything.
left blinker light did not work, but the trailer worked great.
the staff was very helpful and patient. They took time to explain everything to me so that if I had any problems I would know what to do.
outstanding service , i use this location every time i need a rental for my work or personal needs .
Make sure the trailer chains are adjusted so they don't drag and get worn in half like mine did .Other then that, it was a pleasant experience.
Awesome quick experience.
It was next to impossible to get a answer or for someone to call back with an answer. I spoke to probably 60 different people who had no clue what to do. Also, pick up the phone! I must have called 200 times and most times it rolled over to someone in the corporate center.
Excellent, no hastle experience and very friendly staff.
Everything was great! Keep up the good work!
Little expensive but overall good
Very polite and much more helpful
not uhauls fault, just an overall run down area so therefore location looks like the area, run down. But, was quick in and out, wasnt busy. I have been there before when it is busy and it's frustrating due to wait time.
These people have no business in being part of u haul company. The wife didn't know what she was doing and the husband had to have lunch before helping us we left the lawnmower shop and got compensated at the uhaul on baseline on tippacanoe service way better
Satisfied and had a good experience with this location and with the individuals that help me at this location. I will do this again and at this location!
You guys were the best.great customer service.
They seemed to be understaffed at the counter.
long wait time at the counter
The personnel were very courteous and professional. I had a very good experience at this location.
Nothing could have been better my experiences with Uhaul have been the best.
Bathroom clean. People were nice and efficient. Well stocked. Great experience.
Keep up the great service
great service. offer frequent user discounts
I am a regular customer at the location and they always offer me a great service.
Only issue was that we did not get our $50 deposit back. Big paperwork error and staff just sent us to customer service. Most organized uhaul location I have ever seen!
I am very irritated with the call center and their poor quality
I was in this store on 09/20/2014 to make a reservation for a trailer. A young man named Jesus Garcia was the employee that helped. He was extremely helpful, explaining the different options I had. He took the extra time to suggest some things I had not thought of.The only thing I could think of to improve this store is to hire ten more young men just like Jesus. The store was out of one size of the boxes that I wanted, and Jesus told me he would personally notify me when the boxes arrived. "VERY EFFICIENT YOUNG MAN, SHOULD TRAIN OTHER STAFF ON COSTUMER SERVICE.
the employees were very helpful. I would recommend this Uhaul location to friends and relatives.
The young man checking in vehicles returned needs to learn people skills. He did not acknowledge me, did not say hello and did not make my experience pleasant. Had a detached attitude.
The staff were respectful and professional, thank you.
I would especially like to compliment the service I received from Hector Sanchez. His attentiveness to solving a last minute moving problem for us via EL 1288C - 17' Truck went above and beyond. His pleasant customer service skills were ever present while he was doing up the contract. He got us in and out in a brief amount of time and we were on our way. Please extend to Hector and the rest of the U-Haul team a big "Thank You" for a job well done! Mike Rowles, Contract No. 99337394, 9/2/2014.
frequent renter discounts
old trailer, however the service was very efficient, the fastest I've ever seen. I wish they had asked whether or not we had brakes on my truck as I think the trailer had them and we bought the incorrect pigtail while there.
Safety of long distance moving, more experience technician for customer help with attaching trailers.
Uhaul is my only company for truck rentals. I have always found the staff friendly & courteous and the trucks ready at my time of pick up. The customer service helpline representatives are also very friendly & knowledgeable when asking about available trucks and the nearest locations. Thank you for being constant with loyal customer service.
Had a reservation for a 26ft at 5:15pm for 24hrs. When i picked up the truck they said return it in 10hrs or get a smaller truck. In which i had 2 storages with uhal storage to unload within 2hrs before they closed at 8:00pm. With no accommodation. Straight scam !
I had no problems at all. Maybe the store could stay open an hour longer. And all trucks should have a locked hide a key in the glove box and if it's used you charge a small fee for the usage like you do if the customer uses the dolly. Just a thought. Because we all miss place things even big keys
Quick, efficient service, friendly associates! Very accommodating - no problems at all.
Have more agents to check you in to pick up your truck or van.
The service was great but non-customers lingered outside the facility
The young man that checked me in was outstanding!
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
Great people very helpful very courteous A+
Mark Ford is the best manager this store has had in a while he is one of a kind!!!!!!!!!!
staff was very helpfull and friendly. thank you!
The customer service was awesome! The facitlity is located in a bad area but the staff made up for it, Israel and Jimmy were especially helpful.
I had that storage unit 9 months. Every time I had to deal with anyone there they had no idea what was going on. It took over an hour to rent a storage or check out.
I was very pleased with everyone.
Rene and his crew are tops, very attentive and knowledgable.
Great customer service. Rene and Brian are great at what they do. Very funny guys. This passed experiance was much better than any uhaul experiance ive ever had.
Rene and his team are tops, best service I have ever received. Will refer my friends to their storage.
Very good customer service. Storage is very good also. Very helpful staff.
Best experience I have ever had with Uhaul. The group at this center is by far the best I have had dealings with, I will return again.
I am glad you finally got some good management in this store. He has really turned the place around.
Much better customer service than I have received in the past. Kudos to the new manager, he has changed the customer service atmosphere for the better.
Rene and his crew are the best Uhaul reps I have ever dealt with. I hope you can duplicate this kind of customer service at your othr Uhauls in the area. Thank you for a very pleasent experience.
Very good manager and employees. Made moving into storage very easy.
Great staff, very good at helping customers. Will recommend this storage location to others.
great experience. very friendly and helpful staff
Great service and staff, very clean rooms.
very good service and clean rooms.
Very nice and clean. Rene and his staff were great.
very good employees and clean facilities
good service and clean storage.
This is the best uhaul i have ever used the staff is knowledgable and made this process much easier for us. Thank You
Great service and friendly employees.
Very good experience, I appreciated Rene and his crews efforts to make this experience a little less stressful. Everyone was very polite and respectful.
Extremely helpful and knowledable staff. Best Uhaul experience I have every had.
Rene and his team did a great job. I was very impressed with the clean rooms and professionals service I recieved.
staff was very helpfull they did every thing to help me out brain enrique and israel where very helpfull they shoul be runing there own store
The only downfall is waiting in a long line just to get a key. It could take anywhere from 20 to 30 minutes to wait. And it could have been a job that takes minutes.
Bertha was very helpful and accommodating. I really appreciated the wonderful service.
Very helpful and friendly