Customer Reviews for U-Haul Moving & Storage at Baseline
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Baseline
Had a reservation for a 26ft at 5:15pm for 24hrs. When i picked up the truck they said return it in 10hrs or get a smaller truck. In which i had 2 storages with uhal storage to unload within 2hrs before they closed at 8:00pm. With no accommodation. Straight scam !
I had no problems at all. Maybe the store could stay open an hour longer. And all trucks should have a locked hide a key in the glove box and if it's used you charge a small fee for the usage like you do if the customer uses the dolly. Just a thought. Because we all miss place things even big keys
Quick, efficient service, friendly associates! Very accommodating - no problems at all.
Have more agents to check you in to pick up your truck or van.
i started at the Redlands store and through no fault of their own, the trailer i reserved was not available. i was directed to the San Bernardina store where one was available. the staff at both stores were helpful and friendly.
By far....the best and most professional U-Haul I have ever experienced! Well done, San Bernardino.
Great service. Thank you.
Great experience. The store is the best.
I was completely impressed with how clean the facility was and how friendly the staff was. We were greeted promptly, by Jesus. He answered all our questions and even helped us with a tow ball, and hooked our trailer up for us. I have normally not had good experiences at some of the stores, but this one left me in awe.. I move alot and train customer experience to my teams I work with. This was an experience that I would give an A+ to. Job well done!! Please keep up the good work, and kuddos to Jesus.
After my first experience at the pick up these guys had a high mark to hit and they did with effortlessly. Easy drop polite young lady and no hassle. They thanked me and I left with a smile. Way to go people!
The service was great but non-customers lingered outside the facility
Not send a reservation grauntee and then not have the truck in which you reserved. Reserved 5 days and not get the truck and to be sent to another location . I was told the miles would not be charged because of the problem with your company .
Linda R Bates
frequent renter discounts
Get more customer service reps. :)
The truck I rented has TERRIBLE GAS MILEAGE I only went 45 miles and it cost me $35.00 in just gas alone. That's outrageous
you guys are doing a great job!!
Truck had bad alignment and no cruise for a one way move. The fuses were blown on truck so trailer did not work. Took the guys over an hour to figure out problem.
The rental location I requested Dodd not have truck and I made reservation 2 weeks prior. Overall worst experience had renting from uhaul. Normally not even close to this bad.
Check every trailer all around before you send it out ,the lock on the trailer i rented fell and the top part of the trailer were the tires straps lock fell over to the street after i hauled away my car , I could of had an accident if that would of happen wen I was hauling my car, Please check your equipment
First off my truck was fulk of graffiti it was dirty the guy had a herpie on his lip so I was scared to touch the paper he was a total jerk He didnt do a walk around he didnt tell me the dolly was not locked so it looked like we used it overall it was typical san Bernardino trash thank God I'm out of that city I rate this uhaul 0 stars I wish there was a number lower then 0 I'd rate them that number.
Reserved a truck over 10 days prior to the date and it still wasn't available until 2hrs after the scheduled time.
the drop off location was changed and i was re routed 30min further away than the location requested and the neighbor hood was not the best. The service though was good.
The u-haul team was great,friendly and above all professional. They made my rental of a trailer easy and fast. Thank you Baseline team!
The Staff did a wonderful job. Thank you!
The facility was clean and organized the customer service is excellent. Thank you so much.
Hector was great. Outstanding customer service.
The trucks need more maintenance like new spark plugs.
Same problem as nearly all locations - much too long waiting for service to begin, both at the counter and in the yard.
Can't think of a thing, everyone was very helpful and professional, the van was checked over thoroughly before and after our use. We are very happy with your service. Judy and Jim Rodocker
Nothing but problems in booking. Not enough was done to make it right. Next time I'm going to use Budget.
I reserved a trailer 2 weeks in advantage and it was not available when I arrived. I had to pay for a truck which turned out to be 4 times the amount of the trailer I reserved. I wasnt even offered a discount for the screwup. I was also told at the time of renting the truck that my one way rental of the truck included 60 miles and gas. Now Im being charged for the gas after I returned the truck. Very unhappy and frustrated with Uhaul. I will not recommend Uhaul to any friends or family and may be taking action to recoop my losses.
My experience was excellent at this location and the associates were very courteous and helpful. Thanks Milt Walker
Truck was supposed to be delivered to a store around the corner but never made it. Had to travel 15 miles out of our way. We had the reservation for 2 months and it didn't get handled. Then they wanted major $$$ to drop it off at the original location. So we had to go out of our way again because they couldn't
honor the original reservation. BTW I called 2 days prior to the pick up date and was told "everything is set up, don't worry".
Although a little understaffed I got the equipment I needed and was on my way. Would have been helpful to have another person at the counter as transactions were so slow - probably due to customer questions, etc but still way too slow.
Good crew overall. Giovanni was especially helpful.
nice people working there
I had a bit of a wait checking my rental back in, but i suppose that is only because people recognize the value that they provide here and that attracts more customers. This location is well stocked and i have used them in the past just to buy boxes at a very reasonable price. The guys are very polite and recognize you while you are waiting.
Too long waitting for sevice,FONTANA CA LOCATION
WORST SERVICE EVER!!!
Your employees should return the customer's sunglasses when they are inadvertently left in the vehicle instead of keeping them.
discount for frequent users
The young man that checked me in was outstanding!
cock roaches in back storage unit e007
I was very pleased with the overall service I received from the U-Haul staff.
TheshinningstaristheAssistantManager DeniseShewasfriendlyhelpfulhonest andaverypleasantpersontoworkand communicatewithThemenintheyardwere
Again, this time. Kenny was wonderful, helpful, informative and professional. I was struggling w/ tough situation. Kenny UHaul made my journey MUCH better. Thx so much.
Denise, Kenny Giovanni, ALL, were very professional, personable, extremely helpful. I was in real bad spot, for me, and they really made lemonade from my lemons.
Everything was great! Staff is friendly and helpful storage was clean! -:
Employees were very helpful.
U box wasnt ready at the confirmed time, so they put my stuff in the display case, which was in really bad condition. Lock looked like it was going to fall off the hinges.
Raul n Chris gave me very good customer service the storage unite was very clean when I moved in. I would be gladly to recommend uhaul to all my friends! -:
The bathroom was nasty pup all over.
the staff was very helpfull. thank u soo! much.
service and experience were excellent, would use this storage facility again.
The area was clean and convenient to store and leave the truck.
I really liked this U-Haul establishment compared to others I have had the unpleseant exxpierence. The uhaul assocuates were very professional and courteous.
The storage space was smelly.Had to use own disinfectant. Apart from that, all ok.
I really didnt like how i was treated.
We wanted to move out on the second because of work schedules, etc however, we were told we had to pay the full $150 for the few days we were there past the payment requirement.
Everyone was very helpful and freindly.We were in and out in no time.
Staff was rude and insulting.
The manager was very nice and professional.
good excellent service,always helpful towards there customers
The facility was very well maintained and the manager was very helpful and punctual. Mark Ford I would return to this facility if I need to use U-Haul`s services in the future.
The storage unit itself was not the best, but the staff was exceptionally friendly and helpful.
The staff were very helpful and efficient.
Great people very helpful very courteous A+
Mark Ford is the best manager this store has had in a while he is one of a kind!!!!!!!!!!
staff was very helpfull and friendly. thank you!
The customer service was awesome! The facitlity is located in a bad area but the staff made up for it, Israel and Jimmy were especially helpful.
I had that storage unit 9 months. Every time I had to deal with anyone there they had no idea what was going on. It took over an hour to rent a storage or check out.
I was very pleased with everyone.
Rene and his crew are tops, very attentive and knowledgable.
Great customer service. Rene and Brian are great at what they do. Very funny guys. This passed experiance was much better than any uhaul experiance ive ever had.
Rene and his team are tops, best service I have ever received. Will refer my friends to their storage.
Very good customer service. Storage is very good also. Very helpful staff.
Best experience I have ever had with Uhaul. The group at this center is by far the best I have had dealings with, I will return again.
I am glad you finally got some good management in this store. He has really turned the place around.
Much better customer service than I have received in the past. Kudos to the new manager, he has changed the customer service atmosphere for the better.
Rene and his crew are the best Uhaul reps I have ever dealt with. I hope you can duplicate this kind of customer service at your othr Uhauls in the area. Thank you for a very pleasent experience.
Very good manager and employees. Made moving into storage very easy.
Great staff, very good at helping customers. Will recommend this storage location to others.
great experience. very friendly and helpful staff
Great service and staff, very clean rooms.
very good service and clean rooms.
Very nice and clean. Rene and his staff were great.
very good employees and clean facilities
good service and clean storage.
This is the best uhaul i have ever used the staff is knowledgable and made this process much easier for us. Thank You
Great service and friendly employees.
Very good experience, I appreciated Rene and his crews efforts to make this experience a little less stressful. Everyone was very polite and respectful.
Extremely helpful and knowledable staff. Best Uhaul experience I have every had.
Rene and his team did a great job. I was very impressed with the clean rooms and professionals service I recieved.
staff was very helpfull they did every thing to help me out brain enrique and israel where very helpfull they shoul be runing there own store
The only downfall is waiting in a long line just to get a key. It could take anywhere from 20 to 30 minutes to wait. And it could have been a job that takes minutes.
Bertha was very helpful and accommodating. I really appreciated the wonderful service.
Very helpful and friendly