Customer Reviews for U-Haul Moving & Storage at Ben White
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Ben White
Elevator was out but office people were friendly and helpful and elevator got fixed while there.
Love the way UHaul has embraced digital innovations to make transactions go faster and more smoothly. Now if they would all just have enough employees to save me standing in a line as long as I sometimes do. (Not this partucular visit, but several in the past two years. )
Excessively long wait for pickup, even though I had already reserved online.
Had a 3 pm pick up but took 30 minutes in line for pickup due to a long line of customers. Not enough parking available to accommodate customers. Had to park in the mud.
The interior of the van was clean but not the exterior. The vehicle performed well and easy to drive. Was great for our need.
The furniture dolly was missing a wheel was not offered a refund!
You have an employee at this location named Daniel aka Jeffrey Dommer which he likes to call himself. His customer service is horrible to say the least. I feel he is actually doing your company a disservice. He is very loud,aggressive and talks about highly inappropriate things. He doesnt know what he is doing and when people try to help him he is loud and arrogant. Everyone else is great but I hope you look into this employee. This one interaction would casue me to never want to use your service again, however our drop off was SUPERIOR and made up this one employee horrible interaction.
Good service, they come and hook up trailer with minimum wait and they came out to uncouple the trailer and it taken care of billing using iPhone app. That neat
Long wait. Seemed under staffed.
The rental agent was the best.
* Loading ramps on smaller moving vans
* Insurance to be included with the daily price
* Hourly price for moving vans
I only rented 2 furniture movers this time. But the counter people were very fast and helpful.
Née more then one customer service rep at the counter on a Saturday. Had a noon resversation and took over 30min to get checked due to a line of people and only one person working inside.
They did not check our hitch carefully. We borrowed this from a friend and did not know anything about hitches. The staff failed to notice that the pin holding the ball assembly in the hitch didn't have a pin that kept it from coming loose. The main pin worked its way out and the ball assembly came loose as they were driving down the highway. Fortunately the chain held and they trailed stayed attached, though causes the car to swerve. No one was hurt and the vehicle wasn't damaged, but they were stranded by the road and had to unhitch and go and buy another pin for the ball assembly. I feel the UHaul staff should have checked that.
Very nice customer service by Ryan Polanco.
I was misled in order to be charged more.
Very brief interaction, but no problems. Quick service, respectful, good job.
Couldn't have been easier. Thank you
Not sure if this was a one time occurrence, but the front desk customer service was MUCH improved from my experience a year ago. I arrived at 7:00 AM, right at opening, and the U-Haul location was fully staffed and had me out the door with my trailer rental, with a smile, by 7:15. In years past, it was always an adventure with what kind of service you might get early mornings. Hopefully this is a sign of how this location now operates because it was excellent customer service.
Staff it better so there isn't a long line inside. The guy didn't ask for help. It's a Saturday, that's when everyone moves and you need to staff it aproporiately. The guy there was extremely helpful though. Deserves a promotion
Keep doing what you're doing
I was grateful that the nice Lady that helped us met are needs for our movers so that they wouldn`t charge extra she put us in a good location.
Location was larger and easier to navigate than pickup location. Storage unit check-in access could use another access point on opposite side of building for convenience. Personnel were friendly and helpful.
Quick service at pickup and the truck i reserved was available. Good experience would recommend to others.
Your HELPER Krystal Was The Best!!!
The key didn't unlock the door, so the battery was dead, which was annoying but they fixed it quickly. in the future, you should check keys and make sure they actually work...took 10 minutes to resolve.
Get better Helpers. I felt like your help didn't want to help me because I had questions and your help . was walking away and I call to her and she just kept walking.
Manager had me waiting in the lobby and never came our to speak with me.
Your guys were extremely knowledgeable and helpful in selecting the best trailer.
Post honest prices and extra charges. When I reserved online, my estimated cost was $65. When I got there, I swiped for an estimated $77. Then I got charged an extra $21, for a grand total of $98. It would have been nice to know it was going to be that expensive up front.
I can't think of anything. give the staff a big pat on the back she was friendly, helpful, patient, and even carried two rather heavy 4 wheel dolly out to the truck!! She was Cheerful even when I was asking to make some changes.
Staff was super busy because one employee did not show up-- but the two staff members there were extremely helpful and nice. Made sure everyone was taken care of and remained calm.
Great service inside and out
The guy that helped me was very nice. I loved the ease of just driving through and they unhook the trailor and I drive off. Super easy, they were able to use a handheld device to locate my contract, I didn't even have to bring anything with me. :)
Don't lie about the fuel level in the truck just to charge me an extra $6.00, I will literally never use the business again over this minor BS. I stopped at a gas station a mile from the u-haul and filled it up to 5/8s as described, and then get a receipt in the morning that says it was only halfway between 1/2 and 5/8s.
This is a great place to get a trailer - they're efficient, friendly and I've never had any problems with service or equipment.
The cleaner that was used in the cab was extremely smelly and, according to my standards, way too chemically. I started to get a headache and felt mentally scrambled!
Very annoying that you have to punch a code in every time you enter the elevator, plus they time out too quickly. other than that very clean. CJ was very very nice and accomodating
Maybe extend the hours on the weekends
Great location, experience, supplies, advice and personnel. I want one !
From the beginning, my relationship with Jesse was great. He even helped me move stuff on more than one occasion. Not a disparaging word for this fine place.
The trailer that I rented had garbage in the back. The person that got it ready for me obviously didn't care enough to check that it was clean.
Everything was fast .professional and the storage clean.
Pick up lady set rental up so we could "drop it off wherever you want". I received a text though that told me to drop off at Ben White location "as per our contact" -there was no contact made with us- but we took it where we were instructed. Extremely rude girl told my husband we couldn't bring it there, and we had to take it to where we got it- 150 miles away- it was a one way rental. My husband was furious! She checked around a little, only because my husband WASN'T LEAVING, and said "oh, here it is!! Haha!!" Husband wasn't laughing. She instructed him to drive around to a certain spot, and the boy there was worse! He opened the back of our truck turned around and rolled his eyes and let a huge sigh out- like he'd seen something terrible. The truck was clean, so I don't know what his problem was. He may have been tired because they were busy, but we were tired too, as we'd been moving. In a customer driven business you cannot afford to have arrogant, rude punks in front line service positions. We built a house this year and put much in storage over a period of months, and rented your trucks many weekends during April & May. We then used your trucks to move from storage to the new home. We also have 2 adult/ college sons that we have moved with your trucks. Probably 6+ Uhaul rentals in the past year. No more. I got a great deal on this truck because they price matched Budget Truck. I will be using Budget from now on.
Everything was great only thing is that the U-Haul truck we rented had oil, so it was slippery so we tried cleaning it up as much as possible.
Great service, recommendations and overall good experience. Make sure the truck is clean and void of smells, especially for long cross country trips.
I used the long distance service Austin Brownsville. I was provided a defective Uhaul. Steering wheel unstable=dangerous on the road. Will never use this location again!
I was not told that I had to check in, alarm kept going off but no one came to check on it so makes me worried if an actual break in were attempted, would anyone actually go investigate?
No spare tire and Tire pressure light on!
The man who checked in the equipment was extremely fast and effecient.
Good experience. Easy in, easy out.
Vehicle was well-maintained. Good brakes, stable ride and good visibility. Outside was quite dirty, however.
Very friendly check in; returned the truck & on my way quickly.
The lady at the desk was extremely helpful and friendly.
there was only 1 customer service person behind the counter, where there were a lot of customers in the store. perhaps better have employees available when needed.
They showed my equipment turn-in on 1/18 when I turned it in on 1/17. Not sure why.
The only negative issue is that I only needed the vehicle for one day...24 hrs. However I was told I had to rent the truck for 2 days....picked up Saturday 17 Jan at 1130 and turned in next day (18th)....was due for turn in on 19th. I don't understand why I had to rent for two days. Why did I have to rent for two days? Seems like I paid two times more than I should have.
One rep and a long line. Thanks U-Haul for saving $ on personnel at the customer's expense.
Michelle was kind, considerate, and attentive to details. Great experience!
i can't say anything,
they did great,will use from now on.
need to store my 53 yr truck to get drive paved they will be where it will go,
nice people got me just what i needed and didn't try to get me to get more then i needed.will be getting my tow hitch from them too.they. have a customer for life as long as the people there are as helpful and friendly as the ones that helped me.
Very helpful employees. Relatively new vehicle in perfect condition.
What customer service? No one greeted us at all. I interacted with three workers and they clearly didn't want to be there. Maybe it was the cold weather?
This return happened so easy and fast, there's nothing much to add.
Easy drop off and friendly service
N/A Very quick and easy process, good pricing, simple pick-up and drop off of equipment.
Every time I've been to Uhaul, the service has been excellent. This is my second time using Uhaul storage at this location because I had a great experience last time. The only thing I'd say might be needed to improve customer experience is having more staff on site. It seems that typically one person is left running the whole desk alone which causes long lines.
Other the outside of the van being dirty (inside was clean), no issues. The checkout and equipment drop off services were seamless and efficient.
Large facility, but not as friendly and helpful as Mike at Alpine !
Customer service was average.
The pick up location was an alternate that was not the scheduled pick up site. The one I called to make a reservation did not tell me that they could not accommodate my request. When we showed up, the tire was flat on the trailer, then there was a problem with the lights and we were directed to the Ben White location. No compensation for over an hours lost time was ever offered. That hour was important in trying to keep ahead of the movers that DID show up on time, which the delay caused us to be behind.
Truck hat lots of trash under seats and in ashtray. Trailer I rented was not ready at pick up and was an old trailer dug out from behind four trailers while I waited...no inspection of trailer was done...just hooked up. I had to put air in the tire on the road as one tire was low. Price did not match online reservation !!!!
I specified a drop off/return location, but, upon arrival, discovered a closer, more convenient spot. I was told there would be a significant fee to drop off there-my only gripe btw
The drop off location was fine - no issues. FYI I returned the equipment within ONE day.
Very fast and efficient return process.
Everyone I came in contact with has a professional,friendly and eager to help attitude.
typical austin young adult behind the counter. Dont ask too many questions!
They were friendly and helpful. That lady did explained everything details specific about this policy . I understand no problem.
excellent experience all around - easy online reservation, no wait for pick up, courteous and professional customer service, truck in good condition, return wa also a breeze. Thank you
I was told that the one way fee was in the realm of high $70's. So I accepted the round trip which was $50. I said if I'm tired to return it I'll leave it at my neighborhood. I was charged a whole new fee for returning it by my house.
Took great care of me...thx, will return..
They were prompt and helpful
Great customer service...the only issue was that the trucks transmission was not the greatest. Overall a great experience.
Nice guy, I offered to help him he insisted he was fine.
Everything was smooth and painless as far as reserving, picking-up and returning the truck. Really liked the new fuel efficiency in the truck. I'd check the front end on the truck (too much play in the steering wheel). But over all I enjoyed it. Thank you.
At pickup, inform renter that all moving blankets must be returned folded. Don't rely on the customer seeing the sign inside the truck that states that.
Great experience. No issues. If I ever get duped into moving someone again I will rent again.
STAFF COULD BE MORE FRIENDLY AND PROFESSIONAL IN APPEARANCE AND ATTITUDE
Truck smelled a little smoky and had a problem with the tire pressure monitoring system. Staff didn't tell me about the problem, so I had to go back in and check with them about why there was an alert on the dash. I then felt the need to check the tire pressure, which wasted some of my time. Except it turned out not to be a waste, because the tires were each inflated well over the recommended pressure according to the sticker, and needed to be partially deflated.
We did not get the price we were promised. Should have been 204$ before taxes. My husband paid 259$ after taxes. We are disappointed that the price quoted on phone changed when we picked up.
Anthony was super helpful!! He made this drop off happen within minutes and was very nice.
Train your staff on wiring the electric connections when installing hitches on cars. A blinker stopped working for me while on the road. I took it to another UHAUL location and they told me it was a bad install job.
Stacy was the name of the agent who helped me. Very thorough and quick. Picked up my reservation in under 10min. and was on my way. Love this place!
Personally I should have asked about using ratchet straps I thought of that after we left. I liked the truck
Great experience. Fast, fair price. Pickup and delivery for a fair price is an idea.
When I was driving home, I noticed the doors swung open on the trailer while I was driving. I pulled over and noticed the latch was broken. It was also missing a nut to hold it into a place. Thankfully, I didn't have any of my items in there.
However, I gave an excellent rating because the customer service was outstanding when I picked up the trailer. A man immediately helped me pick out a trailer hitch and was very courteous. The woman behind the counter was very pleasant and respectful.
very smooth rental experience
everything was pretty good. no recommendations or complaints here. keep up the good work
The location is a little difficult to access. The people who answer the phone should know how to direct a customer to the store.
This whole experience was a cluster fuck from beginning to end. My Ubox was delivered locked with no key provided. I had to have the lock cut off. I shipped it closed and secured with a non locking ring, it arrived at it's destination (where it was received by my daughter) LOCKED and no key was provided. The moving helpers had to find bolt cutters to cut the lock at the receiving end. I arranged to have the box delivered at the packing location. The people at Ben White, Austin never got that order, I was informed that my Ubox was waiting for me. Several phone calls later the delivery was arranged and the Ubox was delivered a day late. After packing I called the moving helpers and they returned the Ubox to the Ben White location. It was shipped to Corpus Christi (miraculously on time) and I received notification that it had arrived and was waiting for pick up. I was surprised as I had arranged for delivery and unloading of the Ubox when I had made the original arrangements. I called the customer service (and I use that term loosely) and provided them (again) with the contact information for my daughter on the receiving end and was told that the problem was rectified and the Ubox would be delivered on schedule. Imagine my surprise when I was contacted on the day that the delivery was scheduled and told that my Ubox was ready for PICK UP. When I explained (again) that I had contracted Uhaul for delivery and unloading help in Corpus I was told "we couldn't find anybody to deliver the box so we cancelled that part of the contract." Obviously Uhaul has a very loose understanding of contract law or maybe they do since you have to agree to arbitration of contract disputes at the time that you contract with them for service. Now several phone calls later I by some miracle reached someone named Ryan at "corporate" who resolved the issue of delivery and unloading and it was scheduled for mere 3 days behind schedule. With the exception of Crucita (the person who scheduled deliveries in Austin) who gave me her direct number, I never got to speak to the same person twice. When I called back (the name and number I had requested when I spoke to a customer service representative) I never got the same person twice. I was told that "no person by that name works here" or (my personal favorite) that I had reached Uhaul in Arizona instead of "corporate". I selected Uhaul because the menu of services they offered fit my needs but getting those services was like pulling teeth. The coordination and communication were appalling and customer service was a joke. I saved every email and kept a log of every one of the many many calls I made and Uhaul still felt free to unilaterally ALTER my original contract electronically. DO NOT use Uhaul Ubox for your move. Run, do not walk to ANY other company that offers the moving containers and delivery. This was a horrible experience from start to finish.
For long distance rentals, try to give the better condition vehicles and trailers. We were charged $20. to load our car on the trailer and within the first hour of driving a trucker motioned to us that the strap on one side had come undone. The trailer was in bad shape and the truck had a broken mirror from a prior rental.
There was no scanarea for my card didn`t require me to enter our pin number
Close at the time that is on the door and not before while locking out a customer trying to return a rental truck.
not my first u-haul rental, generally always have good experience, this one was no exception. very happy with my rental and professionalism of the company....Robert Kotrola
Customer service reps need to be a bit more cheerful and helpful. They act like they do not want to be there and you are inconveniencing them. They need to realize that the reason why they get a paycheck is because of people renting equipment. Thank goodness I only move every couple of years!
check trailers before renting. lights especially
Make sure the lock is taken off. I had to re load the trailer back on and taken back to get them to remove the previous lock.
Customer Service was very easy to work with when the U-haul movers expressed an issue with the size of the originally reserved truck.
There was individual by the name Jesse that was very nice and helpful
There was individual by the name Jesse that was very nice and helpful
You guys were outstanding in moving my daughter. The movers on both ends were very professional and did the job fast. I thank you for making this one of the easiest moves ever.
The guidance to drop off equipment is too small and unclear. The parking for the cars in unclear.
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
I was given a truck that had a busted power steering pump. I had to have the truck towed. U Haul did reimburse me for the towing bill. Roadside assistance was absolutely awful. I had to call them 6 different times before they sent a mechanic out to my location ( which took 3 hours for the repair man to arrive) I had to leave my personal belongings unsecured in the parking lot so I could find transportation back to the U Haul lot to demand another truck. They gave me a smaller truck as a replacement. The road side assistance was useless! It was the worst experience ever!!
Great job with the real star being the exceptional Staff!
Nice, clean and easy to access
The first dolly brought out was broken. Sales associate should have noticed. 2nd dolly was dirty and beat up. My previous experience with uhaul a few days ago was great. This experience was below average.
Did miss the dolly in the back of the truck, but they did not charge us for it, so we are very satisfied customers. Would recommend for sure!
Dropped off after hours. Called several hours later and had to wait fifteen minutes while they hunted for it.
Service was good. Vehicle was clean.
Vehicle making bad sounds and engine light on - seemed like transmission problems. Was a bit worried it wouldn't make it.
Quick and easy. Friendly folks all around. Was charged what I was told I would be charged.
Desk was understaffed on 11/28/14, 10am. Line for service had 8-9 ppl and took 22 min to get through.
Everything was great I had a great visit the employee who helped us she was very nice and could tell us what we needed for are move.
Be sure to thank her for us.
Crystal was very prompt, responsive and attentive to my needs!!! Thank you, Crystal!
Restrooms were not working in the sales area.
service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.
I just want to say that Timothy Moore saved the day. He ironed out a few wrinkles on the contract and sent my family and i on our way. Kudos to Timothy
Trailer door would not close.
Woman at counter was unprofessional and a bit rude.
clean. secure. friendly staff.
The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!
Maybe accompany the renter of the truck outside and ensure he is aware of the truck features instead of just handing him the keys and pointing him in the direction of the truck.
Although the staff was always busy, they were helpful and friendly.
4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!
I use U-Haul to transfer my art from place to place. I have always had a great experience with this location. Always friendly and gets the job done.
Excellent, quick, and friendly service. Modern day services that make everything simple and fast. I was amazed at this process. This is how it should be everywhere with all the available personal info and good software. This will bring me back time and time again. Thank you, Carrie Geffre
The truck I was given had the check engine light on. When I returned to the store the cashier told me the truck was fine. She said people had been driving the truck, with the light on, all week. I rented another, more expensive truck, and the lock was broken. The same cashier told me that the weather was causing it not to lock. I insisted on having a lock to protect my things, and she told me to buy one. Safety first! Don't rent out vehicles that aren't in good working order, and perhaps the employees could be reminded that they are providing a serviCW.
I got wardrobe boxes, but it was not clear that I needed to get the hanger bars separately. As a result, I did not get any hanger bars.
Reserved unit not available.
- But the reservation keeps the unit free. That`s why you have the reservation.
- I know what a reservation is.
- I don`t think you do.
Service and help was great.
Staff was friendly and worked quickly to get me on my way and checking the trailer back in was easy.
Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...
It wasn't anything too terrible as far as maintainence goes. I rented a car carrier and it looked like it had been leaking brake fluid and the fluid was low.... Solid experience
Check in and check out are always smooth and seamless.
Sign out process was great with good front counter assistance and including the man who pulled the truck up. On returning however, there was no one at the position to take trucks back in and I had to go inside only to be sent back outside. the individual who checked the truck back in finally did not apologize for keeping me and another customer waiting, and then demonstrated pretty minimal customer service or personal skills until he handed me the final check out sheet. No a big deal, but ot as good as I've experienced at other locations, including the IH35 and Slaughter location. Truck performed very well.
Thanks guys, I understand most ofyour cclients cannot back a trailer. But some of us can put it where you want it. Thanks again
Check in agent was personable, professional and efficient!!!
Pleasant, easy experience and courteous staff!
The truck we used had 105K miles. It drove like these were all 'hard' miles!
Easy as pie. It was so easy and
My rep was so professional
Great value, good service!
well taken care of, and professional
the ladies working the front desk that moring were on their game. very pleasant and accomodating, informative . She wished me a safe trip. The guys in back that hooked up the trailer were great as well. I was ready to go in a metter of 10 minutes. and again the gentleman hooking up the trailier wished me safe travels. yep thats U-Haul Texas style
The crew that works the weekend are great and keep a positive attitude. I think they need a rasie!!
The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.
Great facility. Great employees.
the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.
I toldthe guy I wanted all hour access and he said OK but never gave it to me
I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!
The staff was very accommodating. Thanks for a very positive U-Haul experience.
easy. convenient. friendly staff.
The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.
The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.
Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car
The staff was very helpful.
Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready
The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.
We appreciated the level of service from the employees at this location.
The staff was very professional and helpful. Thank you for your services.
Always so clean in the building
Very good all around experience.
Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.
Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.
Thanks for making this experience easy!
The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.
Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.
The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.
CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178
I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.
The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks
Clean, well priced but needed to move due location and consolidation.
You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.
My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.
Yelp reviews were very low and concerning. James was very professional
While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.
My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.
Staff was always very helpful and accommodating. Very positive experience all around.
Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.
Great experience. Thanks and best wishes.
I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.
The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.
The staff was very friendly. They took time to show
us different units and answered all our questions.
My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.
Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.
Ubox not locked upon arrival. Latch broken. Box not strapped.
Professional and on time delivery.
Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.
I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in
The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.
No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.
Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.
This storage facility was very good as far as storage facilities go.
Everyone was very friendly thank you
I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.
Everything was great. Smooth transition from getting the storage unit to returning the trailer.
The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!
Angel was excellent setting up my account and patiently answering all my questions.
Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.
Fiona Mason was great, super sweet and so helpful!
Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit
We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.
Manager was especially helpful and courteous. Great value compared to other storage units in the area.
courteous and helpful staff
Pulled the box quickly for me. ox in good condition
I appreciate the access to carts...
Uhaul on Ben White is awesome.
Great service. Thanks for the roller carts.
The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.
Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.
Knowable staff and very helpful.
I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.
Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.
Had to move to another storage unit that was priced lower with insurance but slightly larger.
Staff was friendly and very helpful.
I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!
Very impressed. Thanks for everything
Good. Directions to access not clear.
Once I learned how to do everything. It all went smoothly.
I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!
Great management! Thank you!
Fiona was exceptionally friendly and helpful--a great customer service professional.
Jesse was very helpful and. Stayed
Late to help us finish our storage unit rental
This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.
The cleaning lady was very helpful and efficient
Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff.
Capable, helpful, efficient, polite staff - thanks for all your help
For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.
Staff was very helpful and friendly.
Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.
Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.
THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.
Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.
Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.
I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.
The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...
Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.
Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.
Facility Manager Jesse was quite professsional and helpful, please commend him.
phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent
Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.
Most unprofessional and rude manager I`ve met.
closing at seven during the week was a little inconvenient.
closing at seven during the week was a little inconvenient.
Poor,never renting from here again. rude, uncooperative staff
Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.
Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.
We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.
It`s was generally a good experience.
While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.
Second time around, was much better than the first.
Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!
horrible experience will never use again too much to fit in this box!!
Selecting a storage unit was easy and there was no hassle ever in accessing it.
This was a terrible experience.
My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed
I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.
We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.
I was moving at night, so the closing time of 10 pm was a difficulty.
At times the staff was very friendly and helpful, at other times not.
Staff was helpful and nice. Facility was in pristine condition.
Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.
GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again
I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.
Need more supporting staff.
There was a problem about renting the truck but it was handled every professional thank you for a great move.
Fiona is cool. She knew everything.
Ill be back next time I need a storage unit.
The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future
My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare
Appreciated the good customer service.
Excellent experience with a quality facility
The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.
All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.
The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.
The staff was really nice and generous.
I was almost late to the storage but he was nice enough to let me in.
It was a great experience and also it is cheaper than any other places that I know of.
very helpful staff, nice facility
Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.
Lady that took care of us was very courteous and attentive.
The only thing I say is that the storage room was too far from the elevator and there needed to be another elevator on the other side of the building.
The folks at this UHaul, especially the manager, are just great!
Miscommunication at first was completely resolved by the manager Jesse. He made sure the box was delivered promptly.
Would like to have 24 hour or at least something a bit later during the week access without paying more than the $90 /month I already paid for the small unit I had.
Felt my stuff was safely guarded
it`s not them, it`s you at headquarters. Your 800 number said they had a unit with a gate, this was not true. You waste my time. Never use you again
Had a good experience all the way around. Thanks
Misspelled name and forced insurance as an additionally fee is uncomfortable to accept.
New facility, clean, easy access.
Customer service was terrible, but the facility overall is good.
Everyone is always nice, gave me a new access cards when mine wouldn`t work. Made my life a little easier. Thank you
You made Your Comments a required field? Really?
Horrible service, disorganized, could not locate my box after calling for a week
Clean, convenient. Customer service was really first rate.
excellent service provided b the personnel in the office
All employees except manager Jesse were great.
too much poison control...makes me start to feel sick after being there over 15 minutes or so.
Jesse once lied to me about the closing time so I could have the rental truck returned earlier. 200 characters is not enough to appropriately comment. Uhaul scores even less.
Staff very friendly but system did not update reservation made earlier in day.
Rude staff on multiple occasions.
Paid for after-hours access, on move-in date my unit hadn`t been unlocked and I had to take all my stuff back and return the next day. Always took a LONG time in the office if I needed anything.
Everything was good and good costumer service at the register.
Great service, very nice facilities.
The customer service me and my wife received was excellent.Thank you. Richard
The manager of this facility Mr. Jesse Sedillo is very unprofessional. He lies to the customers and does not keep his word.
Terrible customer service. I will never go back there or rent a uhaul again.
Very easy transaction and friendly staff
New clean quality storage
Staffs are unfriendly. Got a run around about VIP voucher. Misguided about storage rental policy. I was charged the full month rent even though I used only 10 days.
Staff was unwelcoming, not customer oriented, blunt, and rude. Facility alarm would go off randomly. Gm was good.
U-Box was an economical means of moving one way. However, we were double-charged for delivery/rent/insurance and continue to have a very difficult time getting U-Haul to REMOVE this incorrect charge.
It was an awesome experience, manager Jesse Sedillo made me feel welcomed and appreciated!
There was a misunderstanding about the delivery time. In spite of that fact the store manager accommodated me. Thanks. Excellent service. I will definitely utilize Ubox again.
I`m done with u-haul and I can`t trusty their job. Because they ain`t doing service well to us.
There is a person who works for you at this location that is not friendly and is not helpful. His behavior alone would make me never rent from this location again.
I LEAVE A STORAGE FACILITY WHICH I HAD PREPAID ONE MONTH`S FEE AND ADM FEE.
NEVER USED THAT FACILITY, WHICHED TO U-HAUL AND ATE THE LOST
Good experience. Would like to have been greeted by staff when I arrived at the facility. A simple we will be right with you goes a long way.
I wish you had more people working the counter, the wait to be able to talk to someone was always quite long.
The staff was very friendly and informative and the facility is great.
Mr. Jesse Sedillo at 304 Ben White, Austin, Texas location was very professional and of great service.
My entrance keys never worked and my unit was given to another patron, wiping my information from the database. It became an ordeal every time I visited my unit.