Customer Reviews for U-Haul Moving & Storage at Ben White
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Ben White
Courteous and quick. Got me on the road promptly. Class act.
I have rented from this location three times in the past year. On the last two occasions, the trucks provided to us were barely road worthy. Yesterdays truck was more than 10 years old and had a bad transmission that was hanging in first gear. This truck should have been retired years ago.
Appreciate the extra help in changing the arrival destination and loading the car.
Facility was fine but door was too small to fit a 9 foot couch inside. Took all we could to get the couch inside storage room.
super friendly staff easy to work with and very helpful!
Vehicle seemed fairly new. Brakes were very tight. Ease people in on the new cargo vans.
I dropped the vehicle back in after hours time. It was only 7:10 pm. Closed at 7pm...maybe extend the hours or make reserved spaces for drop-offs. I was uncertain of parking in wrong place. Lot is very full.
I wish I would have asked for her name, but she had a couple of piercings below her right eye. She was very polite, welcoming, and informative. Thank you!
The staff were knowledgeable and helpful.
Pin for left side of gate impossible for me to use due to the gate was bent and didn't line up. They did discount it.
Please make sure equipment is in working order. Truck I received had a broken ramp which was not discovered until already loading the truck. This increased load/unload times and resulted in being awake for over 30 hours having to drive through two major cities during rush hour due to the delays from broken ramp.
Staff should be more friendly and practice patience.
There was a lot of confusion when I made reservations on line and bought things along with my order. I had to go back to retrieve the items I purchased and the gas amount was over what was actually in tank. Also the check out clerk was slope and charged my card without asking. She then had to refund charge and then finally told me the total and I paid cash. Then someone else asked if I used the blankets and there were none to begin with.
Horrible customer service
So many hidden fees they don't tell you about
better off renting a truck from an actual rental company
Pick up was efficient and personnel was helpful. Would have liked staff to ask if we needed straps.
Very fast pick up, in & out with my truck.
I was glad the website recommended to check with insurance company (even though there were no issues), when I called my company they said trailer rental is covered but truck is not, even they recommended getting the insurance.
My only beef is that I used the express checkout from the website. I found it was totally worthless to use since I still had to come inside the store and do all the paperwork and pay by credit card after doing all that on line.. So I'll never use it again. There was nothing "express" about it.
The wheels were out of alignment and the oil gauge was messed up causing the indicator to buzz repeatedly.
I resserved a pick up truck, was at the desk at the appointed time, and no pick up truck was available.
No explaination, just a sad look on the desk clerks face.
The guarantee "$50". if your truck is not there" was not offered, and obviously is misleading. Uhaul = BShaul
At no time did the uhaul company go over the parameters of the contract with me when i checked out the supplies, I was under the impression from the uhaul website that the rental i was getting was for a full day yet they charged me for not only the trailer but also the moving pads for two days. If the agent that i was dealing with told me that the rental was only for 4 hours i would not have gotten the rental from them at all, the website obviously says that the trailer is 29 dollars and the thirty moving pads were a total of 30 dollars for the day. I am requesting a refund for the additional day charged because i only had the trailer and pads for 7.5 hours, and I would also request that the agents responsible for this type of mistakes be corrected so that others do not have to deal with this situation in the future. I will still be using uhaul as my moving supply company in the future so long as this situation can be resolved in a timely manner. thank you for your time, I hope to hear from the locations general manager as soon as they have the time.
the trailer was dirty and had been banged up all over. in fact, instead of marking the spots that were damaged I didn't have to because their were circled x's all over the trailer anyway. when Jesse worked there he always saw to it that i got a good new trailer. He knew I was picking up Lillies for Easter Sunday and taking them to my church. He wanted the trailer to look nice since lots of church members are always waiting to help unload for Christmas or Easter flowers. I didn't get that kind of service this time and I asked politely if I could have a better trailer and he wouldn't make the change.
Nothing, my experience was excellent customer service and profession staff. I would recommend all my friends and family to rent for your location.
Appreciate the excellent job you all are doing.
The Appliance dolly was in bad repair. A wheel came off as I was moving the washer to the trailer.
License Plates should be checked to I sure they are current. The registration for the trailer had expired in February. Also, lights for night driving on trailer did not work all the way around.
The IT systems were down when I picked up my rental. That was the only negative.
Excellent service and customer support!!!
Very busy at this location could use more help. Also I had a reservation but still had to wait in line? There should be line for people with resv and if not bust then they can wait on walk-in's. My rental veh had a tire with low air, truck dirty inside didn't look as if cleaned or checked over very good. Then after my inspection I found the gas was less but on ticked was listed as full, had to go back in line to tell them and get corrected???
Renting was quick and easy! Thanks!
The employee that helped us was fantastic! I`ve always loved you guys and you never cease to excel in what you do.
The facility was in excellent condition.
The gentleman at the counter was totally unprofessional.
The person to whom I turned in my truck was surly and dour. It was as if I was dealing with someone in the Army who didn't care about me or his job.
The truck I received was in poor condition. It was older - 140,000 miles I think. Poor steering, poor shocks, took a long time to start. I believe the truck should have been retired long ago. I have had good experience with U-Haul in the past and will probably use again, but I wanted you to be aware that this experience was not good.
The drop-off process was a little unclear. Went to the wrong place first and waited in line only to be told I needed to go dropp the Uhaul around back. That was my fault, I didn't see the signs outside. But I did wait a long time in line just to hear that. A big sign inside telling people to return in back might be good for customers like me who got confused. Saves time for everyone, not having people waiting in line who don't need to be there. Dropped the Uhaul in the back and was given and slip after it was inspected and told to go back inside, only once I was inside and had waited in a long line, the guy at the counter said something to the effect of "They didn't check you in outside?". I was never clear on where I was supposed to be and how the return process was supposed to have worked. Took a lot longer than it should have.
After hour drop off was very convient and easy
I had storage space less than a month, but they would not prorate the amount I paid for the space. That is not good service in my opinion.
Checkout experience was phenomenal. The services was great and the person was very friendly. I would rent again again based on that alone.
Great place but the elevators were a bit inconsistent, there was much button pushing :
It wasn't clear to me when I registered online that there will be other fuel charges and charges based on driving distance. i thought it was only rental charges like a car rental. Please make them clear during reservation.
Staff was very friendly and helpful.
Read negative reviews about this location however we found this location to be professional and helpful. We were able to rent a truck on a Saturday afternoon with no reservation. Very satisfied with the experience.
when we went they only had one person working the counter line was long and it the back the crew was short people what should have taken 10-20 mins took an hour than the trailer was not secured and it damaged my truck
I am a repeat customer and have found the management and the majority of the staff to be well mannered, helpful, and knowledgeable. I would recommend this particular location without hesitation.
Everything was great! Thanks!
Daniel and Milo were a huge help!!
i was told i had unlimited miles seeing that for a 1 way trip it was 164$. I may be using another company next time. The weekend before i had a uhaul for 80$ for 24 hrs i was charged$164
Everything was fine, but in particular I was very impressed by one of the gentlemen working in the drop-off area.
After I returned my trailer and drove off I realized my turn signals didn't work anymore.
I turned around and went back and told him what was up. He took the time to troubleshoot the problem and found that one of my fuses was blown of which he replaced.
I was very pleased, as I know he didn't have to do that.
well for starters, went by Saturday to rent a truck,stood in line for 40 minutues due to a long line and only one CSR on duty.Being a last of the month, should at least have 2 more CSRs. People in line were complaining as some had to wait longer. When I finally got to Rep., and after waiting, I was informed no trucks available. I think she could have announced that and avoid the waiting. Told her if I could reserve one for Sunday, she stated there were several for Sunday no need to reserve. Sunday get there as soon as it opened, ppl were already in line, and wasnt able to get a truck until Monday. That was a hassle.
Elevator was out but office people were friendly and helpful and elevator got fixed while there.
Love the way UHaul has embraced digital innovations to make transactions go faster and more smoothly. Now if they would all just have enough employees to save me standing in a line as long as I sometimes do. (Not this partucular visit, but several in the past two years. )
Excessively long wait for pickup, even though I had already reserved online.
Had a 3 pm pick up but took 30 minutes in line for pickup due to a long line of customers. Not enough parking available to accommodate customers. Had to park in the mud.
The interior of the van was clean but not the exterior. The vehicle performed well and easy to drive. Was great for our need.
The furniture dolly was missing a wheel was not offered a refund!
You have an employee at this location named Daniel aka Jeffrey Dommer which he likes to call himself. His customer service is horrible to say the least. I feel he is actually doing your company a disservice. He is very loud,aggressive and talks about highly inappropriate things. He doesnt know what he is doing and when people try to help him he is loud and arrogant. Everyone else is great but I hope you look into this employee. This one interaction would casue me to never want to use your service again, however our drop off was SUPERIOR and made up this one employee horrible interaction.
Good service, they come and hook up trailer with minimum wait and they came out to uncouple the trailer and it taken care of billing using iPhone app. That neat
Long wait. Seemed under staffed.
The rental agent was the best.
* Loading ramps on smaller moving vans
* Insurance to be included with the daily price
* Hourly price for moving vans
I only rented 2 furniture movers this time. But the counter people were very fast and helpful.
Née more then one customer service rep at the counter on a Saturday. Had a noon resversation and took over 30min to get checked due to a line of people and only one person working inside.
They did not check our hitch carefully. We borrowed this from a friend and did not know anything about hitches. The staff failed to notice that the pin holding the ball assembly in the hitch didn't have a pin that kept it from coming loose. The main pin worked its way out and the ball assembly came loose as they were driving down the highway. Fortunately the chain held and they trailed stayed attached, though causes the car to swerve. No one was hurt and the vehicle wasn't damaged, but they were stranded by the road and had to unhitch and go and buy another pin for the ball assembly. I feel the UHaul staff should have checked that.
Very nice customer service by Ryan Polanco.
I was misled in order to be charged more.
Very brief interaction, but no problems. Quick service, respectful, good job.
Couldn't have been easier. Thank you
Not sure if this was a one time occurrence, but the front desk customer service was MUCH improved from my experience a year ago. I arrived at 7:00 AM, right at opening, and the U-Haul location was fully staffed and had me out the door with my trailer rental, with a smile, by 7:15. In years past, it was always an adventure with what kind of service you might get early mornings. Hopefully this is a sign of how this location now operates because it was excellent customer service.
Staff it better so there isn't a long line inside. The guy didn't ask for help. It's a Saturday, that's when everyone moves and you need to staff it aproporiately. The guy there was extremely helpful though. Deserves a promotion
Keep doing what you're doing
I was grateful that the nice Lady that helped us met are needs for our movers so that they wouldn`t charge extra she put us in a good location.
Location was larger and easier to navigate than pickup location. Storage unit check-in access could use another access point on opposite side of building for convenience. Personnel were friendly and helpful.
Quick service at pickup and the truck i reserved was available. Good experience would recommend to others.
Your HELPER Krystal Was The Best!!!
The key didn't unlock the door, so the battery was dead, which was annoying but they fixed it quickly. in the future, you should check keys and make sure they actually work...took 10 minutes to resolve.
Get better Helpers. I felt like your help didn't want to help me because I had questions and your help . was walking away and I call to her and she just kept walking.
Manager had me waiting in the lobby and never came our to speak with me.
Your guys were extremely knowledgeable and helpful in selecting the best trailer.
Post honest prices and extra charges. When I reserved online, my estimated cost was $65. When I got there, I swiped for an estimated $77. Then I got charged an extra $21, for a grand total of $98. It would have been nice to know it was going to be that expensive up front.
I can't think of anything. give the staff a big pat on the back she was friendly, helpful, patient, and even carried two rather heavy 4 wheel dolly out to the truck!! She was Cheerful even when I was asking to make some changes.
Staff was super busy because one employee did not show up-- but the two staff members there were extremely helpful and nice. Made sure everyone was taken care of and remained calm.
Great service inside and out
The guy that helped me was very nice. I loved the ease of just driving through and they unhook the trailor and I drive off. Super easy, they were able to use a handheld device to locate my contract, I didn't even have to bring anything with me. :)
Don't lie about the fuel level in the truck just to charge me an extra $6.00, I will literally never use the business again over this minor BS. I stopped at a gas station a mile from the u-haul and filled it up to 5/8s as described, and then get a receipt in the morning that says it was only halfway between 1/2 and 5/8s.
This is a great place to get a trailer - they're efficient, friendly and I've never had any problems with service or equipment.
The cleaner that was used in the cab was extremely smelly and, according to my standards, way too chemically. I started to get a headache and felt mentally scrambled!
Very annoying that you have to punch a code in every time you enter the elevator, plus they time out too quickly. other than that very clean. CJ was very very nice and accomodating
Maybe extend the hours on the weekends
Great location, experience, supplies, advice and personnel. I want one !
From the beginning, my relationship with Jesse was great. He even helped me move stuff on more than one occasion. Not a disparaging word for this fine place.
The trailer that I rented had garbage in the back. The person that got it ready for me obviously didn't care enough to check that it was clean.
Everything was fast .professional and the storage clean.
Pick up lady set rental up so we could "drop it off wherever you want". I received a text though that told me to drop off at Ben White location "as per our contact" -there was no contact made with us- but we took it where we were instructed. Extremely rude girl told my husband we couldn't bring it there, and we had to take it to where we got it- 150 miles away- it was a one way rental. My husband was furious! She checked around a little, only because my husband WASN'T LEAVING, and said "oh, here it is!! Haha!!" Husband wasn't laughing. She instructed him to drive around to a certain spot, and the boy there was worse! He opened the back of our truck turned around and rolled his eyes and let a huge sigh out- like he'd seen something terrible. The truck was clean, so I don't know what his problem was. He may have been tired because they were busy, but we were tired too, as we'd been moving. In a customer driven business you cannot afford to have arrogant, rude punks in front line service positions. We built a house this year and put much in storage over a period of months, and rented your trucks many weekends during April & May. We then used your trucks to move from storage to the new home. We also have 2 adult/ college sons that we have moved with your trucks. Probably 6+ Uhaul rentals in the past year. No more. I got a great deal on this truck because they price matched Budget Truck. I will be using Budget from now on.
Everything was great only thing is that the U-Haul truck we rented had oil, so it was slippery so we tried cleaning it up as much as possible.
Great service, recommendations and overall good experience. Make sure the truck is clean and void of smells, especially for long cross country trips.
I used the long distance service Austin Brownsville. I was provided a defective Uhaul. Steering wheel unstable=dangerous on the road. Will never use this location again!
I was not told that I had to check in, alarm kept going off but no one came to check on it so makes me worried if an actual break in were attempted, would anyone actually go investigate?
No spare tire and Tire pressure light on!
The man who checked in the equipment was extremely fast and effecient.
Good experience. Easy in, easy out.
Vehicle was well-maintained. Good brakes, stable ride and good visibility. Outside was quite dirty, however.
Very friendly check in; returned the truck & on my way quickly.
The lady at the desk was extremely helpful and friendly.
there was only 1 customer service person behind the counter, where there were a lot of customers in the store. perhaps better have employees available when needed.
They showed my equipment turn-in on 1/18 when I turned it in on 1/17. Not sure why.
The only negative issue is that I only needed the vehicle for one day...24 hrs. However I was told I had to rent the truck for 2 days....picked up Saturday 17 Jan at 1130 and turned in next day (18th)....was due for turn in on 19th. I don't understand why I had to rent for two days. Why did I have to rent for two days? Seems like I paid two times more than I should have.
One rep and a long line. Thanks U-Haul for saving $ on personnel at the customer's expense.
Michelle was kind, considerate, and attentive to details. Great experience!
i can't say anything,
they did great,will use from now on.
need to store my 53 yr truck to get drive paved they will be where it will go,
nice people got me just what i needed and didn't try to get me to get more then i needed.will be getting my tow hitch from them too.they. have a customer for life as long as the people there are as helpful and friendly as the ones that helped me.
Very helpful employees. Relatively new vehicle in perfect condition.
What customer service? No one greeted us at all. I interacted with three workers and they clearly didn't want to be there. Maybe it was the cold weather?
This return happened so easy and fast, there's nothing much to add.
Easy drop off and friendly service
N/A Very quick and easy process, good pricing, simple pick-up and drop off of equipment.
Every time I've been to Uhaul, the service has been excellent. This is my second time using Uhaul storage at this location because I had a great experience last time. The only thing I'd say might be needed to improve customer experience is having more staff on site. It seems that typically one person is left running the whole desk alone which causes long lines.
Other the outside of the van being dirty (inside was clean), no issues. The checkout and equipment drop off services were seamless and efficient.
Large facility, but not as friendly and helpful as Mike at Alpine !
Customer service was average.
The pick up location was an alternate that was not the scheduled pick up site. The one I called to make a reservation did not tell me that they could not accommodate my request. When we showed up, the tire was flat on the trailer, then there was a problem with the lights and we were directed to the Ben White location. No compensation for over an hours lost time was ever offered. That hour was important in trying to keep ahead of the movers that DID show up on time, which the delay caused us to be behind.
Truck hat lots of trash under seats and in ashtray. Trailer I rented was not ready at pick up and was an old trailer dug out from behind four trailers while I waited...no inspection of trailer was done...just hooked up. I had to put air in the tire on the road as one tire was low. Price did not match online reservation !!!!
I specified a drop off/return location, but, upon arrival, discovered a closer, more convenient spot. I was told there would be a significant fee to drop off there-my only gripe btw
The drop off location was fine - no issues. FYI I returned the equipment within ONE day.
Very fast and efficient return process.
Everyone I came in contact with has a professional,friendly and eager to help attitude.
typical austin young adult behind the counter. Dont ask too many questions!
They were friendly and helpful. That lady did explained everything details specific about this policy . I understand no problem.
excellent experience all around - easy online reservation, no wait for pick up, courteous and professional customer service, truck in good condition, return wa also a breeze. Thank you
I was told that the one way fee was in the realm of high $70's. So I accepted the round trip which was $50. I said if I'm tired to return it I'll leave it at my neighborhood. I was charged a whole new fee for returning it by my house.
Took great care of me...thx, will return..
They were prompt and helpful
Great customer service...the only issue was that the trucks transmission was not the greatest. Overall a great experience.
Nice guy, I offered to help him he insisted he was fine.
Everything was smooth and painless as far as reserving, picking-up and returning the truck. Really liked the new fuel efficiency in the truck. I'd check the front end on the truck (too much play in the steering wheel). But over all I enjoyed it. Thank you.
At pickup, inform renter that all moving blankets must be returned folded. Don't rely on the customer seeing the sign inside the truck that states that.
Great experience. No issues. If I ever get duped into moving someone again I will rent again.
STAFF COULD BE MORE FRIENDLY AND PROFESSIONAL IN APPEARANCE AND ATTITUDE
Truck smelled a little smoky and had a problem with the tire pressure monitoring system. Staff didn't tell me about the problem, so I had to go back in and check with them about why there was an alert on the dash. I then felt the need to check the tire pressure, which wasted some of my time. Except it turned out not to be a waste, because the tires were each inflated well over the recommended pressure according to the sticker, and needed to be partially deflated.
We did not get the price we were promised. Should have been 204$ before taxes. My husband paid 259$ after taxes. We are disappointed that the price quoted on phone changed when we picked up.
Anthony was super helpful!! He made this drop off happen within minutes and was very nice.
Train your staff on wiring the electric connections when installing hitches on cars. A blinker stopped working for me while on the road. I took it to another UHAUL location and they told me it was a bad install job.
Stacy was the name of the agent who helped me. Very thorough and quick. Picked up my reservation in under 10min. and was on my way. Love this place!
Personally I should have asked about using ratchet straps I thought of that after we left. I liked the truck
Great experience. Fast, fair price. Pickup and delivery for a fair price is an idea.
There was no scanarea for my card didn`t require me to enter our pin number
There was individual by the name Jesse that was very nice and helpful
There was individual by the name Jesse that was very nice and helpful
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
Knowledgeable and professional above and beyond. They helped me and my daughter reserve a truck and vacant our storage unit 2325.This location is always so helpful. L.Mack
Nice, clean and easy to access
service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.
clean. secure. friendly staff.
The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!
4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!
Reserved unit not available.
- But the reservation keeps the unit free. That`s why you have the reservation.
- I know what a reservation is.
- I don`t think you do.
Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...
The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.
Great facility. Great employees.
the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.
I toldthe guy I wanted all hour access and he said OK but never gave it to me
I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!
The staff was very accommodating. Thanks for a very positive U-Haul experience.
easy. convenient. friendly staff.
The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.
The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.
Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car
The staff was very helpful.
Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready
The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.
We appreciated the level of service from the employees at this location.
The staff was very professional and helpful. Thank you for your services.
Always so clean in the building
Very good all around experience.
Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.
Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.
Thanks for making this experience easy!
The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.
Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.
The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.
CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178
I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.
The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks
Clean, well priced but needed to move due location and consolidation.
You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.
My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.
Yelp reviews were very low and concerning. James was very professional
While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.
My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.
Staff was always very helpful and accommodating. Very positive experience all around.
Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.
Great experience. Thanks and best wishes.
I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.
The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.
The staff was very friendly. They took time to show
us different units and answered all our questions.
My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.
Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.
Ubox not locked upon arrival. Latch broken. Box not strapped.
Professional and on time delivery.
Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.
I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in
The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.
No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.
Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.
This storage facility was very good as far as storage facilities go.
Everyone was very friendly thank you
I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.
Everything was great. Smooth transition from getting the storage unit to returning the trailer.
The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!
Angel was excellent setting up my account and patiently answering all my questions.
Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.
Fiona Mason was great, super sweet and so helpful!
Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit
We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.
Manager was especially helpful and courteous. Great value compared to other storage units in the area.
courteous and helpful staff
Pulled the box quickly for me. ox in good condition
I appreciate the access to carts...
Uhaul on Ben White is awesome.
Great service. Thanks for the roller carts.
The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.
Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.
Knowable staff and very helpful.
I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.
Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.
Had to move to another storage unit that was priced lower with insurance but slightly larger.
Staff was friendly and very helpful.
I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!
Very impressed. Thanks for everything
Good. Directions to access not clear.
Once I learned how to do everything. It all went smoothly.
I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!
Great management! Thank you!
Fiona was exceptionally friendly and helpful--a great customer service professional.
Jesse was very helpful and. Stayed
Late to help us finish our storage unit rental
This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.
The cleaning lady was very helpful and efficient
Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff.
Capable, helpful, efficient, polite staff - thanks for all your help
For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.
Staff was very helpful and friendly.
Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.
Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.
THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.
Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.
Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.
I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.
The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...
Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.
Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.
Facility Manager Jesse was quite professsional and helpful, please commend him.
phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent
Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.
Most unprofessional and rude manager I`ve met.
closing at seven during the week was a little inconvenient.
closing at seven during the week was a little inconvenient.
Poor,never renting from here again. rude, uncooperative staff
Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.
Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.
We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.
It`s was generally a good experience.
While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.
Second time around, was much better than the first.
Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!
horrible experience will never use again too much to fit in this box!!
Selecting a storage unit was easy and there was no hassle ever in accessing it.
This was a terrible experience.
My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed
I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.
We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.
I was moving at night, so the closing time of 10 pm was a difficulty.
At times the staff was very friendly and helpful, at other times not.
Staff was helpful and nice. Facility was in pristine condition.
Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.
GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again
I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.
Need more supporting staff.
There was a problem about renting the truck but it was handled every professional thank you for a great move.
Fiona is cool. She knew everything.
Ill be back next time I need a storage unit.
The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future
My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare
Appreciated the good customer service.
Excellent experience with a quality facility
The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.
All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.
The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.
The staff was really nice and generous.
I was almost late to the storage but he was nice enough to let me in.
It was a great experience and also it is cheaper than any other places that I know of.
very helpful staff, nice facility
Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.
Lady that took care of us was very courteous and attentive.
The only thing I say is that the storage room was too far from the elevator and there needed to be another elevator on the other side of the building.
The folks at this UHaul, especially the manager, are just great!
Miscommunication at first was completely resolved by the manager Jesse. He made sure the box was delivered promptly.
Would like to have 24 hour or at least something a bit later during the week access without paying more than the $90 /month I already paid for the small unit I had.
Felt my stuff was safely guarded
it`s not them, it`s you at headquarters. Your 800 number said they had a unit with a gate, this was not true. You waste my time. Never use you again
Had a good experience all the way around. Thanks
Misspelled name and forced insurance as an additionally fee is uncomfortable to accept.
New facility, clean, easy access.
Customer service was terrible, but the facility overall is good.
Everyone is always nice, gave me a new access cards when mine wouldn`t work. Made my life a little easier. Thank you
You made Your Comments a required field? Really?
Horrible service, disorganized, could not locate my box after calling for a week
Clean, convenient. Customer service was really first rate.
excellent service provided b the personnel in the office
All employees except manager Jesse were great.
too much poison control...makes me start to feel sick after being there over 15 minutes or so.
Jesse once lied to me about the closing time so I could have the rental truck returned earlier. 200 characters is not enough to appropriately comment. Uhaul scores even less.
Staff very friendly but system did not update reservation made earlier in day.
Rude staff on multiple occasions.
Paid for after-hours access, on move-in date my unit hadn`t been unlocked and I had to take all my stuff back and return the next day. Always took a LONG time in the office if I needed anything.
Everything was good and good costumer service at the register.
Great service, very nice facilities.
The customer service me and my wife received was excellent.Thank you. Richard
The manager of this facility Mr. Jesse Sedillo is very unprofessional. He lies to the customers and does not keep his word.
Terrible customer service. I will never go back there or rent a uhaul again.
Very easy transaction and friendly staff
New clean quality storage
Staffs are unfriendly. Got a run around about VIP voucher. Misguided about storage rental policy. I was charged the full month rent even though I used only 10 days.
Staff was unwelcoming, not customer oriented, blunt, and rude. Facility alarm would go off randomly. Gm was good.
U-Box was an economical means of moving one way. However, we were double-charged for delivery/rent/insurance and continue to have a very difficult time getting U-Haul to REMOVE this incorrect charge.
It was an awesome experience, manager Jesse Sedillo made me feel welcomed and appreciated!
There was a misunderstanding about the delivery time. In spite of that fact the store manager accommodated me. Thanks. Excellent service. I will definitely utilize Ubox again.
I`m done with u-haul and I can`t trusty their job. Because they ain`t doing service well to us.
There is a person who works for you at this location that is not friendly and is not helpful. His behavior alone would make me never rent from this location again.
I LEAVE A STORAGE FACILITY WHICH I HAD PREPAID ONE MONTH`S FEE AND ADM FEE.
NEVER USED THAT FACILITY, WHICHED TO U-HAUL AND ATE THE LOST
Good experience. Would like to have been greeted by staff when I arrived at the facility. A simple we will be right with you goes a long way.
I wish you had more people working the counter, the wait to be able to talk to someone was always quite long.
The staff was very friendly and informative and the facility is great.
Mr. Jesse Sedillo at 304 Ben White, Austin, Texas location was very professional and of great service.
My entrance keys never worked and my unit was given to another patron, wiping my information from the database. It became an ordeal every time I visited my unit.
Service was horrible. No call backs, reservations not met. And Still billing when nothing is there. Totally not a HAPPY customer!!
Staying open a little later in the evening would be nice. Thanks for the clean facility.
Would be better if normal access hours were extended to around 10 pm. or better yet 24 hour access without fee for card.
Disappointed. Couldn`t get a hold of location to notify I needed pod. Was not informed SUV using wouldn’t work even though it was plugged into the system. Lack of care, training and moved very slow.
Express desk is setup for Storage with no one working there and a long line on Sept 1st.
Very helpful staff, timely service, perfectly maintained storage facility
staff super nice except for the woman managing them. she`s super rude and a little disrespectful in the way she speaks to her crew over the 2 way radios.