Customer Reviews for U-Haul Moving & Storage at Ben White
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Ben White
service was slow even though it wasnt busy. I c oulfnt deactive my alarm on unit and I had to stop what I was doing since my card wasnt activated and had to go back to office to for this.
I just want to say that Timothy Moore saved the day. He ironed out a few wrinkles on the contract and sent my family and i on our way. Kudos to Timothy
Trailer door would not close.
Woman at counter was unprofessional and a bit rude.
clean. secure. friendly staff.
The staff was super helpful and genuinely in a great mood. Definitely would recommend this place!
Maybe accompany the renter of the truck outside and ensure he is aware of the truck features instead of just handing him the keys and pointing him in the direction of the truck.
Although the staff was always busy, they were helpful and friendly.
4 different people helped with all my needs from uncoupling a car trailer, returning a truck, setting up storage, and crediting a returned item. Thanks!
I use U-Haul to transfer my art from place to place. I have always had a great experience with this location. Always friendly and gets the job done.
Excellent, quick, and friendly service. Modern day services that make everything simple and fast. I was amazed at this process. This is how it should be everywhere with all the available personal info and good software. This will bring me back time and time again. Thank you, Carrie Geffre
The truck I was given had the check engine light on. When I returned to the store the cashier told me the truck was fine. She said people had been driving the truck, with the light on, all week. I rented another, more expensive truck, and the lock was broken. The same cashier told me that the weather was causing it not to lock. I insisted on having a lock to protect my things, and she told me to buy one. Safety first! Don't rent out vehicles that aren't in good working order, and perhaps the employees could be reminded that they are providing a serviCW.
I got wardrobe boxes, but it was not clear that I needed to get the hanger bars separately. As a result, I did not get any hanger bars.
Reserved unit not available.
- But the reservation keeps the unit free. That`s why you have the reservation.
- I know what a reservation is.
- I don`t think you do.
Service and help was great.
Staff was friendly and worked quickly to get me on my way and checking the trailer back in was easy.
Security problem when no fence between outdoor drive-up stalls and forest housing homeless `commune.` Always wondering when one of them would get drunk and have pair of lock clippers...
It wasn't anything too terrible as far as maintainence goes. I rented a car carrier and it looked like it had been leaking brake fluid and the fluid was low.... Solid experience
Check in and check out are always smooth and seamless.
Sign out process was great with good front counter assistance and including the man who pulled the truck up. On returning however, there was no one at the position to take trucks back in and I had to go inside only to be sent back outside. the individual who checked the truck back in finally did not apologize for keeping me and another customer waiting, and then demonstrated pretty minimal customer service or personal skills until he handed me the final check out sheet. No a big deal, but ot as good as I've experienced at other locations, including the IH35 and Slaughter location. Truck performed very well.
Thanks guys, I understand most ofyour cclients cannot back a trailer. But some of us can put it where you want it. Thanks again
Check in agent was personable, professional and efficient!!!
Pleasant, easy experience and courteous staff!
The truck we used had 105K miles. It drove like these were all 'hard' miles!
Easy as pie. It was so easy and
My rep was so professional
Great value, good service!
well taken care of, and professional
the ladies working the front desk that moring were on their game. very pleasant and accomodating, informative . She wished me a safe trip. The guys in back that hooked up the trailer were great as well. I was ready to go in a metter of 10 minutes. and again the gentleman hooking up the trailier wished me safe travels. yep thats U-Haul Texas style
The crew that works the weekend are great and keep a positive attitude. I think they need a rasie!!
The U-Haul storage facility on Ben White in Austin was a great experience, safe, clean, and easy to use with a friendly and helpful staff.
An issue came up with customer service (1800-go-uhaul) regarding drop off. In calling to inquire, a representative misinformed us that we could drop off an "in town rental" at any Austin location with no additional fees. We were delightfully pleased with the info provided and as a result decided to drop-off at a much more convenient location. (We changed our logistics between 3 parties based on the information we were told in that call). When I arrived at the alternate location, I was told there would be approximately a $100 drop fee. Confused, the agents there and I called on speaker phone to speak with the 1800-go-uhaul, again. This time we spoke to Phoebe who gratiously read us the rules about 5 times. We assured her that we understood "the rules" but we had been told something different. And that as a result of the previous advice from 1-800-go-uhaul, the person who had been desginated in our party to return to the original location had been cut loose and now this poised a HUGE logistical problem for our whole family.
Pheobe continued to read rules and did not understand that this was no longer about the "rules" but rather a customer service issue that had been created from misinformation from Uhaul. Pheobe recommended I call a different Uhual number which we did and spoke to a very helpful person named, Linda. Linda listened attentively, understood and responded on a very perfessional level. Linda stated that she was certain if she transferred me to a General Manager they would understand, too and be able to expediently resolve the issue. I was transferred (all this in a parking lot with just me, my 3 small children and a Uhual that I could no longer get rid of unless I accepted the $100 additional charge). The "General Manager" who answered was "Pheobe" again!
She said she was as high up in the line as could go and believe it or not began to discuss those riduculos "rules" that were NOT, of course, the point at this point. After 3 conversations with Phoebe and me telling her that I did not feel like she understood our compliant or the complication that had been created by the misinformation, I do believe I am sorry to say that she began to recite "the rules" again. I was shocked and very kindly told her that I would like to speak to someone higher up, as Linda had suggested (Phoebe had in so many words revealed that she wasn't actually a general manager). Phoebe told me that there was no one higher up available and that I would have to call back, Monday. I explained that that didn't really help us as we sat in the parking lot trying to figure how we were going to fix the logtistics of me being far on the other side of town with 3 tired, hungry and fussy little kids on board - after a long move). I think Phoebe might have been slightly new to customer service so again, kindly I explained that I was going to fix the situation on my end as far as finding a way to return the Uhaul back to it's original location. I explained
The check engine light was on in my truck.
There was a long line of people waiting for scheduled pick up and one (very nice) guy working. If you know how many reservations are scheduled, enough staff should be planned for that workload.
Super great. No complaints.
...i was amazed by the whole aura of uhaul, from beginning to END!!!!!
Can't think of a thing. They were great!!
The drop off was very streamlined, quick and simple.
I reserved a 26' truck when I went to pick it up I was told it was out of service. I was given a MUCH smaller truck and as a result I was unable to move all my items at one time and in fact still have items to move due to lack of space in the truck. I will NOW INCURR additional charges to have my remaining items moved! I was NOT given any advance notification that this truck would be unavailable and am thoroughly disgusted with U-Haul. To make matters worse, I barely used 1/4 of a tank of gas and with gas prices currently at $2.89 I was charged $18.00 for gas! I will not recommend them to ANYONE and will NOT be using their services in the future!
The service was great and the people were polite, but....U-Haul needs a facelift. Its kinda trashy looking with the ridiculous pictures on the side. Simplify! It would look better with only orange and white. Just a suggestion... Thanks!
I called and made a reservation for 2 days. The truck was ready and waiting on me. Counter staff was very friendly and fast. I've returned to this location for the last 3 years and will plan to do so in the future. Thank You!
We were very adequately treated - no problems whatsoever.
Verify the actual odometer reading prior to signing contract, as they reported the mileage as 200 miles less than what it actually was. If we had not caught it, this would have showed as if we had driven an additional 200 miles.
The staff was friendly, efficient and very helpful. The check-in and check-out was smooth and fast. It was, by far, the best U-Haul experience I've had.
The mileage charges and overages were not explained to me. Actually not much was explained to me. I blinked and was handed the keys and that was it.
Follow the green arrows to drop off your truck.
Pickup and drop off was very efficient, no issues with truck. Excellent overall.
Everything was perfect!! Thanks.
The insurance barely covered anything. It should be more inclusive.
Be more aware of how much gas is actually in the gas tank. This location always seems to claim that more gas is in the tank of outgoing trucks than is actually there.
Only 1 person at front desk and 7 people in line. Was a frustrating 20 min wait time.
Manager @ this location was great.
Great facility. Great employees.
The employee who helped me was very nice, efficient and fast. She took into account we were obviously stressed and made it as easy as possible. I even almost drove off without my dolly and she ran out to stop me. Best experience I've had so far!
very efficiant and friendly
The rental cost was higher for this size trailer than last time I rented here.
i have had so much trouble with this process. the move from NJ to TX went very smoothly, but the move from TX to NY is a nightmare. i have spent over 2 hrs on the phone trying to schedule the move, and got disconnected 5 times, causing me to have to start over - re-explaining the situation - each time. also, i selected a drop off facility from your website and am now being told it can'g go there. it's been a headache from beginning to end. my call just got cut off for the 5th time - and i'm giving up trying to speak to someone on the phone.
the door on one box did not close properly and caused much difficulty when trying to access my belongings inside.
Customer service was excellent.the young lady was quick and pleasant and did her job well. Check out a few hours later was just as smooth.thank you
When I showed up to pick up my trailer the first time, they did not have it because the last customer had not brought it back yet. I already had to drive past another uhaul to get to this one because they did not have a motorcycle trailer themselves so it was a bit frustrating that I had to drive home empty handed and change my plans to pick it up the next day. When I got there the second day, the trailer was there. I signed my papers and went out back with my car to get hooked up. The associate there did not say a word but just waived his arm for me to back in to the trailer. Then the wire harness was broken so he had to replace it. It was replaced and I was out of there. All in all, the employee just seemed bothered that I was picking up a trailer.
The windshield of the uhaul was cracked, and when I went to notify the guy who checked us out I had to wait in another long line rather than have him recognize that I just payed and needed to be on my way.
I toldthe guy I wanted all hour access and he said OK but never gave it to me
Dude fixed a wiring problem on my truck tow harness for free! Otherwise I wouldn't have been able to tow the rental trailer. Great service! 5 stars.
Clean out trailers of debris to prevent flying out when in motion.
I use many storage units yearly. This facility has an outstanding super helpful staff. I vote them one of the best businesses ever! Great job manager Jesse! Best U-Haul 2014!
The staff looked bored. Not really friendly at all so that all can be improved.
Josh is great - helpful, professional and friendly.
Call make resveration during day next day I pick it up but not there waiting someone stop trailer with ramp I was little upset but they offer larger trailer same price I take it thank you
I liked the Ben White location. Jason and the young lady were very nice and professional.
Management should be more contentious about customer service. They had a long line and offered no help clearing the backlog of customers.
Nothing, absolutely an outstanding experience. I will be back if needed. Thank You for making it easy.
Better line/queue management. Early morning a single line filed for two registers and additional customers came in and began a second line to the furthest registercusing myself and the customer line before me to get serviced well out of order for walkins
Things were very smooth, I don't have any suggestions for improvement.
The employees were friendly and patient.
Service was quick and courteous.
The cargo van was well maintained, but the exterior was not clean. Fortunately, that was not important to me, but a cleaner rental vehicle is better advertising!
The staff was very accommodating. Thanks for a very positive U-Haul experience.
the fellow that worked with me to the guys that checked me in were great. very good customer experience.
Nice young gal took care of me. Painless experience !
Thanks. Always use you guys
easy. convenient. friendly staff.
I did the 24 hr drop off and called the next morning and everything was in order.
I was given 40$ back for the trouble the truck gave me. Didn't expect it, it was a nice gesture! I believe in a one way move the pick up location gives you their worst truck because it's not returning.
N/A.This was my first ever experience with U-Haul and Michele you made it a GREAT Experience, thank you very much for your patience with me and wonderful customer service.
Customer service was great
Over all customer service was very nice and professional.
Property well kept and maintained.
However, explanation on charges and uses need to be more defined. I personally was under the impression when they asked for estimated milage use for the day, that I was able to use the vehicle up to that milage and anything after that usage I would be charged .79 cents a mile.
I did not know I was going to be charge per mile as soon as I drove off.
A mistake on my behalf for not asking more questions but insufficient training on the representative side for not
explaining it more in detail.
And on the return doc at the
ben white location in Austin
Texas, that guy ( no name)
was rude and unprofessional.
Spoke to me like I was slower than
a snail going down hill.
I do appreciate your services and clean vehicles.
The reservation was put in the system wrong. I had to go to another location to pick up the truck... Then back to Ben white location to pick up the car trailer... Then back to the previous location to load up my car then all the way back to south Austin. It took over three hours with the back and forth. The staff was not helpful. They did not give me a tour of the truck, rather, they just gave me the keys and sent me on my way. I would not recommend this location.
Go over where to drop off truck.
The facility is well maintained however very frustrated w/ repeated rent increases. We found a larger storage unit w/ more convenient access hours significantly lower rent.
Employees are patient, explained everything and were courteous.
I would loove if there was an option to have a CD player or USB hook up so I could play music off my phone.
The facility was well maintained. The trailer I rented was in very good condition and quite clean. The employees were very friendly and made sure we were well-equipped for our move.
I had dropped of my trailer after hours, and when calling the next morning to ensure it was received the employee was very helpful and answered all of my questions. Overall a very nice experience.
Very efficient, especially the trailer hook up & return. Thank you!
I returned my truck with the gage right on where it was when I received it and they said that I was at the line below it. Very inconsistant. Also the mileage on the vehicle was rounded down when it was released but when it was returned the mileage was read as is or rounded up can't remember which way it was done. Customer service wasn't bad just wish I would have been shown where the night key drop was located so I did not have to walk around the complex trying to find it.
No problems with delivery of van at this location.
After online reservation, Uhaul sends a boilerplate email saying customer needs to go to rental center to verify vehicle tow capabilities. I went in to do this, even though the vehicle was more than adequate to tow the small 5x8 trailer. Several other people wasted time and gas coming in before the rental date. This needs to be changed!
Great experience the only thing is I wish the parking lot was a little bigger. I forgot to purchase an adapter for the lights on the trailer and unfortunately the trailer was already attached so my truck blocked the entire equipment entrance while I bought my adapter.
Make sure the trucks do not have any leaks. My U-Haul truck had a leak in the roof so some of my boxes were damaged from the rain getting inside the truck after I loaded it.
I ordered a moving mid size truck and dolly and when I got to the location they did not have what I ordered available. They said that I had ordered a van and did not order a dolly, which was not the case. In the end I ended up having to "take" a much larger truck and utility dolly. This is the third time I've used this Uhal company location and every time there's been some kind of issue, including being over charged! Very disappointed.
The truck had not been washed in some time. I am not talking about the standard dust coating that all vehicles get in Austin, the truck was dirty.
The month after I rented the storage for 3 months, the rate was raised. I felt cheated since that was not revealed at rental time... seemed fishy like it was targeted at college students.
arrows on drive were a little confusing. wasnt sure where to enter to actually do the rental
Until the very end When a person in Black Uniform unhooked the trailer from my car I did not like his attitude he just left the light cord hanging instead of placing it into the trunk of car
Very busy place, and maybe the staff is not familiar with pods on regular basis. The customer service was different every time, some reps were more helpful [and more thorough] than others. Depending on person, the information changed slightly, or they left considerable gaps in what was shared. It felt like they were not certain of answer and would ask others at the counter, and no one else was certain either. Seems like there should be more consistency in the information on pod usage and all of the associated costs without having to continually ask others at counter with less than certain answers.
Pay attention and explain the procedure better. I had to ask way too many questions and she was not very communicative.
They were great! Fair , prompt and professional!!!
The person checking us in actually stopped what he was doing to come and assist. Very friendly. Made the check in process pleasant, easy, and quick.
Very quick to assist in checking in equipment. Friendly and courteous.
Be sure the man behind the counter is more pleasant. He spoke so fast I couldn't understand him. I'm sure the statements seem rote to him but not the customers. He seemed like he was in a hurry or didn't want to deal with me. The 3 ladies there were too busy chatting together and looking at something on their phones. Maybe that is why the man was put off. The team should be more professional when dealing with customers.
You can't give a damaged equipment and ask the customer to be happy about it.
Everyone was friendly and helpful, even asking me if I'd rather have a truck with cupholders! I'd gladly go back for future moves, thanks for the great experience!
Everyone was great....excellent customer service and an easy website to reserve vehicle!!!
The woman who checked me out was full of attitude. The trucks ignition was faulty took several minutes to get it started, several times. Door handle was taped up because it was broken. When I came back within 30 minutes to exchanged she had even more attitude, no apologies for inconvenience, no eye contact, little if no talking, exchanged to another one. Second one's visors where falling out of the ceiling and had the check engine light on the whole time.
Trailer was not checked out. Brake lights did not work the entire trip from Austin, Tx., to Colorado. Brakes locked up after loading and a service person had to come and repair the brakes. 50 miles down the road the ball that u-haul sold me and put on the trailer hitch came loose. it was a Sunday and we were helpless. I found a Lowes store and purchased a pipe wrench to attache and tighten the nut on the ball. No matter how we adjusted the load trailer swayed at over 50 MPH. No more U-Haul. Great story for the internet.
The time spent waiting in line at the customer service counter was longer than I would have liked.
this location had a check-in person outside where i returned the truck. It was as simple as returning a Hertz rental car. A very good experience.
The seat belt was broken and the A/C went out during 100 degree weather.
Let the people out back know to be a bit more personable, it's ok to speak while we are hooking up the trailer and such.
you should have lighting harness adapters available at no cost or a low rental instead of forcing customers to buy a $15 adapter for a one-time use. that was the only thing that rubbed me the wrong way with this transaction. Staff and equipment were great.
Tell customer service reps to be more friendly. Stop hiding fees in your pricing!! It sucks to see $19/rental turn into $100 for a really basic movie
Michael, the person in charge, salvaged a very poor experience and made it right.
kudos to him!
My experience involved online, phone and in store elements. I have said to numerous people that it is hard to believe that UHaul makes any money if my experience is typical. At every stage of my transaction, beginning with general questions a month in advance, getting useful and complete information was like pulling teeth. I started every conversation by saying that I'd never pulled a trailer before, and I didn't know anyone who had.. But if I hadn't researched online, then I would have shown up on the day of departure without a hitch. . . Because my car is a 2001 RAV4, the hitch would not have been in stock, and I wouldn't have been able to start my cross country journey! That would have fouled me up in so many ways I wouldn't know where to begin. I will say that whenever I complained the response was courteous and useful. I got discounts, and even a small piece of equipment; I did not leave as an angry customer, just disappointed.
You need to review your handling of new customers, and work on making sure they get all the information they need. Then test your employees, and make sure that, despite the pressure they come under, they always make sure the customer is fully informed.
Staff not overly friendly just going through the prices on auto pilot
These guys had me checked out befor I could get out of the truck
Hire more responsible / qualified people
Very professional, yet friendly & easy to work with. I had to switch my reservation for a 14' truck 3 times because the condo I purchased did not close on time. These folks made each change as though their job was to assist me. I also returned boxes I did not need (I grossly overestimated the # of boxes I would need). Again, they counted to boxes, gave me a credit, and put them back into stock.
Bottom line is these folks are top-notch!!!
First off you need to let the girl know what the difference is between a utility trailer and a enclosed trailer.I called the location on s.Congress in Austin to set a reservation up to pick upon Friday..I arrive Friday morning and come to find out it is a enclosed 6x12 I am a contractor that doesn't get paid by the hr. and I'm the one who has to pay my employees by the hr.So she sent me over to the Ben white location..We got the trailer hooked up but my turn signals on the trailer wernt working so the trailer loader guy said no problem I will check this out with my tester. And started testing the wires the fuses and going back and forth from the fuses to the wires..Look the guy was a nice enough but after one and half hrs. of this we wernt getting know were and the day was getting older and I was getting poorer by the hr.I said enough is enough I went and got a pigtail with connectors from your store and fixed it my self in 15 min. Now why dint that trailer boy do that.. Your tell me something after 20 min. of screwing with it.So later on in the day I call up there and say that it looks like Iam going to be dropping the trailer off in Smithville TX because we dint make it to the dump (Because u haul put me 2.5 hrs. behind)Just saying that is a fact.. so I was verifying that cost which I had asked the girl on Thursday and she said 60.00 dollars more to do that OK fine.Well when I was talking to the very young inexperienced girl at the Ben whit location she said it would be 162.00 extra to drop it off in Smitville TX.So I go back and forth with her she puts me on hold I wait for the Manager and at this point I have been on the phone for 15 min.I hang up.I ended driving a extra 120 miles and had to get the dam trailer back at 930 am. or I was getting charged.Let me tell you people who work for u haul I have rented many different construction stuff over the years to get the job done and after this I WILL NEVER GIVE YOU PEOPLE MY BUSINESS and I will tell every body about this(Your not the only rental company around)..
Don't limit the same day rental to only four hours. Especially in a city that has traffic issues like Austin, Texas. Some people spend more than four hours in a day sitting on the toilet.
I am no expert on what fits in what size van or trailer (we rented a trailer). I dont expect the sales people to know what size fits what but a general idea would be greatful. This is what they do for a living. Also when training a new hire, it is helpful to do it when it is not so busy. We were able to escape the line but there was a line out the door when we went back inside to pick up an item we forgot. Also there should have been a receipt for any additional charges or a phone call. This was my first time renting from here and it wasnt a great experience. The person who took the quote repeated it back correctly but entered it wrong. Very frustrating.
The staff was very helpful.
I was helped very quickly, by one of the guys processing returned trucks, in spite of the fact that I arrived very early, well before the office was to open.
Nothing just keep being friendly
Need more front desk people at 5p on a Friday, other than that, the customer service was great.
Truck had squealing breaks, very poor suspension and unacceptable mpg.
Despite a high volume of customer the staff was professional, efficient and patient dealing with me as well as one particular disgruntled customer.
Better communication on the return process. I was expected to know what to do instead of being directed thru to activity. There was a discrepancies in the fuel reading on it was handled professionaly and politely to my satisfaction.
I requested Riverside location and was surprised to have to go to Ben White. Riverside was 1 mile from my daughters apartment and on the way as we were traveling from Houston. SO it cost me 30 extra minutes to pick it up.
A 4:00 pm , I had to fight heavy traffic and then wait in the street because the location was packed with vehicles including a semi truck unloading. The travel time for me increased at 20 minutes and then I had to wait 25 minutes in 102 F to unhook a trailer. I was not happy with your service. The equipment was just fine.
In and out! Great service!
There was a long line for pickup, even with a reservation and pre check in.
Charge the correct amounts upon dropoff. Have a sign or have employees that directs returns to the proper area so clients don't wait in line for 30 min to be told to go to the back for dropoff. Was very frustrating that returning a refueled vehicle took 60min. Again, make sure the charges are correct on the bill. Had to go back in line to get charges corrected.
Staff was very friendly and helpful. 2 times I asked 24 hr before for box to be out by certain time and both times it never was ready
The Uhaul facility was very well maintained. The staff was always helpful. The location was also convenient to our daughters college. We will definitely use the facility again.
The staff was pleasant and efficient. Tons of inventory. I had to change my pick up date 5 days prior and was worried they would not have the size I needed. It was not a problem. Also parking my car at th site was convenient. Been to other locations and you were not about to do that. Will use them again.
Picking a time at this location would have been a little helpful. We'd planned on moving in the morning and the truck was available at noon instead. Regardless, we knew to keep our schedule open so it was no problem.
We appreciated the level of service from the employees at this location.
Very easy to return the vehicle with no hassles.
The staff at this location has always been extremely helpful and focused on customer service. I will continue to come to this location and recommend it to friends.
When I dropped off my uhaul I was told I had a $30 charge for a wrong location drop off and the fee was for the time to take it to the correct location. Uhaul's time is worth money, but my time apparently is not.
I had to check my own truck to make sure there was nothing wrong with it! He didn't walk it with me.
I told the owner the one that helped me get the truck that I wanted all day! He gave me 7 hours.
The check engine light was on in the truck!
Just dropped the truck and keys off when they were closed.
The staff was very professional and helpful. Thank you for your services.
The equipment was in good condition and the people were all very helpful. I would use U-Haul again.
The driver's side mirror was loose and kept falling so all I could see was the road or the side of the truck. This made changing lanes complicated and frankly dangerous.
Over charged - charged for 2 days - only had truck 1 day. After 20 mins on hold and being transferred to 4 different people changes were finally reversed and credited back. Should not have taken speaking with multiple managers to get this money back in my account.
If I bring my equipment back early, I'd appreciate at lease a partial refund of the original cost of rental.
I received 2 separate notices for pickup giving 2 separate pick up locations. When I finally arrived at the correct location I was told they had me scheduled for a 12:00 pickup. 2 days before that I received a call and told them I would be there at 8:00. Jason was very good about getting the box ready, but the rest of the staff were unhelpful and unwilling to help. The box arrived a day late covered in ants.
Easy after-hours drop off.
Ryan did a great job taking the reservation. Service was fast both on the renting side and returning the truck.
Nice, large, clean location. I was very pleased with the assistance I received there. My only observation was that both times I was in the office they were extremely busy and I had to wait a while to be helped. I don't know if it's always this way, but other than that my rental experience was fine.
Trailer had a broken chain that wasn't noticed, equipment panel cracked overall not in great condition and condition wasn't noticed or marked on rental. I could have been charged for "damage" if I didn't elect optional protection. Otherwise ok experience.
I was very happy with the service. Thank you!
Ya'll made our moving experience go all the more easy. Thank You.
Not quite as personable as my Colorado peeps but were just as efficient.
Explain Well to new customers how everything works. Even though customers do not ask questions.
the customer service is a tad slow. Other than that, the employees were friendly and knowledgeable.
Always so clean in the building
Very good all around experience.
Always to my rent/returns here when can. Always top notch service.
The truck was clean and easy to drive. They did not have the dolly that I had reserved, but found some that I could use after looking for a bit, which was a relief. Overall, I was very satisfied with my experience here. Thanks!
customer service was poor
My moving helpers booked thru Uhaul drove the truck for me, and they took it back, turned it in without refueling bc the one guy was in a huge rush to get to his next move. I showed up shortly after, asked the representative if I needed to do anything else, he told me no, they'd checked the truck in out back, had the keys, and didn't need anything else from me. Then an additional $70 was charged to my card for 14 gallons of gas and $30 refueling penalty. I'm on a very tight budget with this move, I don't recall the rep saying anything about refueling when I got there that morning to sign the contract and meet the helpers, but even if he did and it slipped my mind, I do not appreciate being charged a penalty when I was there, and could have taken the truck and refueled it if anyone had brought it to my attention that it needed to be done.
There is a small cute young woman who works at this location. She has helped us previously as well as on this visit. Not only is she very fast and efficient, her general competence and friendliness is really refreshing. She is a credit to your company. As far as improving things at this location, the only problem is that the after hours return area is much too small and short. Both times I have come back with a truck I have had to go around the building and back the truck into the front of the line in order to be anywhere near the turn-in area and key drop.
Wanted a regular utility dolly, none available. was given a appliance dolly, which is a good gesture, and a much bigger dolly. But it was overkill for what we needed. This location was way better than another one we tried. Employees were nice to customers, but kind of snarky with each other.
Everything was pretty good. If anything, maybe have better parking for customers that leave their cars.
The store in Bryan/College Station did not have the unit I reserved. I had prior reservations & when I arrived was told I had been double booked and there was nothing there for me & wound not help locate another one near by. I was told that when I reached my destination I could try one of the uhaul places there for my trailer rental. VERY UNHAPPY WITH CUSTOMER SERVICE. besides this I had to wait in line while on crutches for 30 minutes, only one person in a busy office. I will not be recommending this location to anyone. The Austin location is 100% recommendable. They worked hard to have me out and with a trailer within 15 minutes. Highly recommend them.
Everything ok with exception of some staff that was not very helpful, and did not pay attention to what I was saying. front desk surely needs improvement.
This is 6th time to rent here. I'll be back.
Very friendly staff. I was late returning and they were very nice and accommodating
Highly professional sales lady
Si me gusto el servicio es rápido y la amabilidad del vendedor es exelente
Fire everyone except for Angel, Anthony, and Krystal.
it was an old trailer but worked just fine, and the staff was very helpful and it all worked out great! will work with you guys again!
I originally booked this reservation at another location. U-Haul changed on me, which ended up costing me more money because the new location was further away. Because you all charge by the mile, I wasn't too excited about the change. :(
Ben White location was less busy and more efficient than any other Austin Uhaul I've used in 3 years of moving
Ben White location was poorly managed. We waited 3 hours. Line of people out the door, none were helped for over an hour.
When you say your not going to charge me extra.. Don't charge me extra.next time I'm going to budget.
In the past, this location has been horrible. When I saw it was the closest location for what I needed, I was bracing for the worst. When I arrived, the manager, Ryan greeted me. The staff was friendly and efficient. I wad in and out for the pick up in about 15 minutes. Drop off was also very good. Clean cut and nice gentleman speed what he was doing to check me in. What a change. Well done.
The gentleman who checked in the truck was friendly and helpful. I didn't go inside the facility.
Thanks for making this experience easy!
The customer service rep should have reminded us to buy a combo lock. We would have bought one at the counter! She did offer other items but the lock was what we later had to go and buy.
The truck was great and everything went well. Two issues I had. 1-the zip tie attaching the the dolly to the truck was completely useless and broke in transit. I noted this and was not charged, but uhaul needs to invest in some metal zip ties if they are the sole basis for determining whether the customer used the dolly or not. 2- the gas tank was at half a tank when I picked it up. When I tried to gas it up at the end, the needle stuck. I drove around and tried stopping and starting the truck, but it would not move from 1/4 tank. I added $20 more, started it, and sure enough, it jumped to 3/4 of a tank. I was not credited for over filling it which is ridiculous considering that if it had been below half, I certainly would have been charged. As I see it, uhaul owed me a refund for over filling the tank.
What great service! I am so pleased with the quality of service provided by these friendly, cheerful and polite folks at your Ben White store. The van I rented was new and clean and a pleasure to drive. When I returned it, the young man was so courteous. He stopped what he was doing to help me. Thank all of them for the great service.
The storage facility had many unlisted fees. Needing to use my own circular lock, not listing that unit was not climate controlled, no elevator to second floor, insurance required. Will not recommend.
You gave me a trailer with 3 dry rotted tires. I tried to to call to demand my money back but the rude associate I spoke with would not let me speak the manager. Who is in charge of inspecting trucks and trailers needs to be terminated immediately. I spent 5-6 hours on the side of the road with 2 blow-outs on a trailer. I reserved the trailer a week ahead so this was not a surprise trip. I feel you jeapordized my safety and the second roadside trip the tech. changed an additional tire because he said it was dangerously close to blowing out like the previous two. I have thought about pursuing further action, due to U-Haul providing me a trailer that was completely unsafe.
My receipt(what I was charged) does not match the contract given to me or the contract as shown online when I placed the order.
My subtotal should have been:
$29.95 - rental rate
$16.04 - mileage
$14.00 - safemove insurance (NOT Plus)
$11.50 - gas
$10.00 - furniture pads (12 pads at $5 for 6 pads)
dolly - I didn't order or need one.
$1 - environmental fee
Subtotal = $82.49
But I was charged a subtotal of $134.94.
tHEY WENT OVER AND ABOVE WITH THEIR CUSTOMER SERVICE. THE MAN THAT HOOKED UP THE UHAUL WAS EXTREMELY HELPFUL.
This place was great - extremely quick, no nonsense, but very welcoming. Thanks for a great return
We really appreciate the prompt check out of the truck we rented. It was very clean and your staff was excellent.
The pricing did not match the online rate I booked. The fuel surcharge / credit is confusing, and prevents apples-to-apples comparisons with other truck rental companies. I also filled up gas to 1/4 tank but the check-in clerk disagreed, so I lost out on a $21 credit. Overall, I found the experience painful and confusing. I will go out of my way to not use U-Haul in the future and talk any friends out of using it in favor of a local company. Cheers.
Very well run with good customer service.
Service was perfect. Quick, professional. I was done in a matter of minutes.
Long lines. I was coldly told I had no reservation and no trucks available... Turned put my name was misspelled, but its dramatic to hear that.
This location was not as helpful when we picked up the first trailer but they were fine for drop off.
The agent in Oise City Ok stayed late so we could make the drop off there.
Our van was reserved in advance and once we arrived, was unavailable. Someone should handle and check reservations and follow up when there are issues to ensure customers do not waste their time and efforts during an already stressful move.
The after hours drop off was simple and easy at this location
Very friendly and helpful staff. I reserved a 17-foot truck and auto transport, and I felt prepared for my big move.
Your direct personnel as it related to the U box were excellent!!! however, the moving helper assign to me was very disappointing.!!!!!!(;
great service, efficient and friendly. i'll be back
Very efficient.and helpful.
Really impressed with the staff and vehicles. Definitely will be renting a van for my daughters move next month. Keep up the good work.
Never using Uhaul again. 1 my storage unit was reserved wrong 2 my phone number was entered wrong 3 when I went to go pick up my truck...it wasn`t there.
The unit I was assigned was damaged and I notified the employee who helped me. Additionally, the parking situation is horrible and needs to be looked at. Very dangerous. There is no where to park.
CALL ME 200 CHARACTERS IS NOT ENOUGH 512809-5178
I was happy with the person who checked me in but then I got a call later that they had given me a unit that had already been rented. Eventually they admitted they were mistaken but did not apologize.
The card could not getting access. I dislike the price went up. I just had two times increase the price. I just decide took out of my stuff things. Thanks
Clean, well priced but needed to move due location and consolidation.
You should create a one-time payment option on your web site rather than being forced to commit to a monthly auto draft.
My daughter has used these facilities for 3 years while a college student. Her experiences have been very good. The staff has been very helpful whenever I called from MD.
Yelp reviews were very low and concerning. James was very professional
While some of your staff were very friendly, some were not. I visited the site several times, rented three times and was going to rent to help some friends. we are going some place else.
My order was not ready, girl at the counter was not at all helpful, every person I dealt with at uhaul had problems with their computers.
Staff was always very helpful and accommodating. Very positive experience all around.
Communication and computer issues. Was not confident that I`d ever see my stuff again. I did.
Great experience. Thanks and best wishes.
I had the worst experience with Uhaul and their staff. I will be writing specific yelp Reviews about how awful this move has been.
The staff member that helped me was very pleasant and friendly. Understood my needs and was a very good listener and communicated with me quite well.
The staff was very friendly. They took time to show
us different units and answered all our questions.
My boxes were shipped from Austin, TX on April 1 - supposed to be going to Illinois. Today is April 23 and I still don`t have them. No one seems to know where they are.
Never. I hated my experience with U-Haul. The Austin location was fine, but the runaround I got from SF and the headquarters was shitty.
Ubox not locked upon arrival. Latch broken. Box not strapped.
Professional and on time delivery.
Many attempts to schedule pick-up. Calls not returned. Charged each month. Refund requested.
I suggest fixing the card reader - one has to swipe it 5 or 6 times in order to get in
The staff were very unfriendly, the U-box was left outside, because some things were wet and also, the price that I was charged was not what was advertised. Will not use U-haul for storage.
No move in specials or discounts, not even for veterans. The staff is pretty rude, or holds an attitude like they are better than you.
Was dissapointed with the attitude of the staff at the Ben White location. Desk staff is not friendly and seemed annoyed they also do not care about customers.
This storage facility was very good as far as storage facilities go.
Everyone was very friendly thank you
I was greeted, helped, and showed my new storage unit. My rep was very courteous and professional.
Everything was great. Smooth transition from getting the storage unit to returning the trailer.
The lady assisting me was rude. The location of the unit is awful and was forced to buy one of their locks. I was put into a unit with rat control and tape keeping the walls together!
Angel was excellent setting up my account and patiently answering all my questions.
Since my previous review manager Jesse Sedillo has taken care of my issue and credited my account. I will be using this facility again in the future.
Fiona Mason was great, super sweet and so helpful!
Manager Jesse is very hard to reach. Would not call me back and had his nice staff tell me: No pro-rating or future discounts $ was autodrafted 2 days before moving out of unit
We had a very positive experience loading the U-box. We hope to have the same result when we pick it up in a few weeks in a different state.
Manager was especially helpful and courteous. Great value compared to other storage units in the area.
courteous and helpful staff
Pulled the box quickly for me. ox in good condition
I appreciate the access to carts...
Uhaul on Ben White is awesome.
Great service. Thanks for the roller carts.
The attendants were knowledgeable with the Facility`s hours of operation.The young man who assisted me when returning the rented truck was kind enough to return a jacket that was left in the truck.
Ben White location was good. Garden St. Titusville FL received my U-box AA3535C did not call or document and allowed my box to go to Cocoa FL. Researched myself to know all that. Not good.
Knowable staff and very helpful.
I was so impressed with your facility. My salesperson, Fiona Casey, was so efficient, polite, and helpful that renting a van was easy and free of stress.
Box was damaged beyond repair by Uhaul. I was charged $300 more than quoted price.
Had to move to another storage unit that was priced lower with insurance but slightly larger.
Staff was friendly and very helpful.
I have no complaint`s at all, in fact I would recommend u-haul to all my friends family!
Very impressed. Thanks for everything
Good. Directions to access not clear.
Once I learned how to do everything. It all went smoothly.
I paid for extended hours The employee gave me a pin, she was very distrated not paying attention the pin was wrong, I had to wait hours until another customer came. Worst customer service ever!
Great management! Thank you!
Fiona was exceptionally friendly and helpful--a great customer service professional.
Jesse was very helpful and. Stayed
Late to help us finish our storage unit rental
This staff was quick to help and there was a friendly member who was just learning. However, the trainer was unfriendly in tone.
The cleaning lady was very helpful and efficient
Thank you all for making these 3 months of living between places a little easier. Blessings to the whole staff.
Capable, helpful, efficient, polite staff - thanks for all your help
For a storage facility, I am pretty impressed. The entire place was very clean well lit.Perfect storage facility with convenient hours for access.Great location too.
Staff was very helpful and friendly.
Box arrived before promised time, staff had everything ready when we arrived for pickup. Managers at both locations called to update on status. A great experience.
Some of the staff were good, some were just miserable. Also, your policy on trash is ridiculous. For the amount we pay, the least you can do is allow us to use the dumpster.
THANK YOU to Steve Lyski at the Kingston location for all of his patience and support as I made this move. Really appreciate his work and attention on this.
Knowledgeable and very friendly employees. Alarm kept going off while we were unloading. It was turned off within a few seconds all but one time, it went on for at least ten minutes. It was very loud.
Occasional burnt out bulbs but the main problem is your security system. if I had a bad heart I would have had a heart attack when the alarm goes off. it happened everytime I was there.
I won`t ever use this service again because the website makes it look like it will be so easy and one click service but in reality it`s way more trouble than it`s worth.
The facility was great, but our unit was not registered in the database so an alarm went off each time we opened it. A minor aggravation but still...
Terrible service at this facility! Disorganized, unfriendly. NOT HELPFUL! They couldn`t keep track of their own equipment. Girl scheduling was rude and unhelpful.
Good value although the system to unload seemed cumbersome and the staff seemed a little attitude like when I would come to unload.
Facility Manager Jesse was quite professsional and helpful, please commend him.
phoned office to gt a unit. gave cc, got a unit number. got there, said no charges , new unit . now fear of double charges. staff member rude, indifferent
Delivered w/o rain shields and rained on as soon as dropped off. Locks on two of the boxes damaged and fell off without using a key. Forklift left grease and skid marks on our driveway.
Most unprofessional and rude manager I`ve met.
closing at seven during the week was a little inconvenient.
closing at seven during the week was a little inconvenient.
Poor,never renting from here again. rude, uncooperative staff
Clean, convenient, carts and helpful assistance. Next time I need storage I will use same facility.
Poor customer care and coordination btwn call center/local branches. Still awaiting my written/signed $120 refund from manager.
We reserved the box and a truck to take to our house for 7:30 am. By 10am, they couldn`t find the box.
It`s was generally a good experience.
While the facility was excellent, the rates were high and they did not pro-rate when I moved out on the 7th and I had to pay for all month. Too Expensive.
Second time around, was much better than the first.
Did not have a storage unit ready as promised. BAD EXPERIANCE!! NO LIGHTS IN STORAGE UNIT!!
horrible experience will never use again too much to fit in this box!!
Selecting a storage unit was easy and there was no hassle ever in accessing it.
This was a terrible experience.
My box got shipped 50 miles from where I was told it could be shipped and a week later than when I was told.tried to charge me 250 to correct their mistake. eventually taken care of. not impressed
I gave 24 hours notice arrived on time and had to wait 35 mins while they got my ubox. It was the wrong one I pointed this out to them. It took another 40 mins while they found the right one.
We had a very good experience with your U-Haul facility on Ben White and we will be using your facility again in the future.
I was moving at night, so the closing time of 10 pm was a difficulty.
At times the staff was very friendly and helpful, at other times not.
Staff was helpful and nice. Facility was in pristine condition.
Everything about my storage experience was awesome! the staff were all friendly and helpful and the fees etc were so reasonable! I loved doing business with this facility.
GM @ TX site is awesome. My box was lost misshipped. TX GM helped me find it and get it to me. I will do storage at this site soon. not sure about using ubox again
I came in on a couple of occasions and each time the customer service rep was very helpful, especially in 1 case when they could have passed me off to another line that I was not aware of.
Need more supporting staff.
There was a problem about renting the truck but it was handled every professional thank you for a great move.
Fiona is cool. She knew everything.
Ill be back next time I need a storage unit.
The women in the Austin, Ben White Dr location were rude, could care less, and do not belong serving the public. On their attitude and service, I would not use U-haul in the future
My Ubox was delayed a week and i was overcharged 150$. Entire experience was a nightmare
Appreciated the good customer service.
Excellent experience with a quality facility
The only problem I had was they were having issues with their electronic system and it never worked for me while I was there so, I don`t know if my codes work now when i return.
All information and reservation was incorrect, was lied to about 1 month free storage special, staff seemed apathetic. Will be sure not to use services again.
The staff all employees were very clear about when rents were due as well as being efficient. All in all it was a very pleasant experience.
The staff was really nice and generous.
I was almost late to the storage but he was nice enough to let me in.
It was a great experience and also it is cheaper than any other places that I know of.
very helpful staff, nice facility
Our service rep was very helpful and efficient. The truck was clean and ready to use. The facility was well run and well supplied. Thank you.