Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
your team was very accommodating. My orrigional pick up time was 10:00 am, I requested a 7:00 am pick-up and they not only met my request, but exceeded it. Nothing needs to be improved based on my experience.
I rent uhaul trucks from here occasional and I always notice that the trucks are cleaned and we'll maintained but they also have roaches in them .... But overall everything else is excellent.
I was completely satisfied
Truck had the check engine light on the whole time and the abs light. The truck also made a bad noise at 35 mph. I had a full truck and was told I could bring the truck back and exchange for another. With a full load felt that was unreasonable. I asked for a small adjustment but was denied. I have been a long standing customer with U-haul and was disappointed at the level of service I received.
You guys are amazing! Keep up the excellent work!
The staff at this location is excellent, and the vehicles are a pleasure to rent.
Smooth and easy drop off. Very efficient.
Mr. Brown and his staff were excellent. I not only rented a vehicle, I was also a storage unit renter. All of my experiences with the staff were excellent as were the facilities and equipment.
Employee by the name of Davis was excellent at checkout...Paul was very friendly at check in. I even had a chance to say hello to the store manager ...keep up the good work ....
Keep on doing what you doing
The staff at this location are exceptionally friendly and helpful. I look forward to renting from them again.
Staff was friendly, knowledgeable and helpful. Good experience.
KEEP MORE GAS IN THE TRUCK MORE THAN A
1/4 OF A TANK
If I need a storage unit i will go back there again would recomend it to a friend
Broward blvd location ran perfect.
Nothing and Lisa was awesome very wonderful person
The employee, Paul, was very courteous and friendly. The other employee was not very friendly.
Gezelle and Alphie were great! As always fast, courteous service.
Have all the equipment the customer reserved online available the day the customer arrives to pick it up.
Excellent customer service, and a GREAT TRUCK Thank You
I was so amazed with the customer service I received from Alicia. She was excellent! Ft. Lauderdale office on Broward
No improvement needed. Mike makes sure all customers are helped and happy. It is a great UHaul and I am very pleased and thankful. More than professional he really cares which is hard in a business where people are moving and are stressed out...
No improvement needed. Professional and fully equipped and willing to please. Take pride in work.
I made a mistake and am too embarrassed to call to apologize. I calculated mileage wrong then acted like a fool when I left. I have used your store repeatedly and hope you will rent to me again. The equipment was brand new and better than ecpected. Sorry, I was having a bad day.
J. Carlos Benito.
I live pretty far from this location but have to say that they have by far the best customer service, friendliest staff and equipment always on hand. Will continue to use this facility.
very professional staff, clean truck. happy customer
Your pickup truck was infested with cockroaches. I'd prefer it roach-free.
I am very impressed with the way they got me in and out in no time at all. You running a very well organized U-hall depot. I tip my hat to all who were involved.
just keep doing a great job in customer service
This location dud exactly what they said they were going to do in the timeframe they said they'd do it, so I'm happy with the service I got. The only thing I'd mention is that maybe there should be a waiting area for people like me who had to wait o while the hitch was being installed.
Very nice experience at my drop off location.Everyone was pleasant and helpful.The manager there is doing a very good job...thanks Uhaul
Very good experience...everyone was pleasant and efficient.
Truck interior dirty. Cigs in ashtray, dash , cup holders and all storage compartment areas very dirty. Customer service agent at counter lacked the Uhaul pleasant demeanor I'm used to.
The staff is very helpful and nice but extremely slow when helping customers. I waited in line almost twenty minutes before I was helped and there was only one customer in front of me at counter.
Had reservation for 20 foot u haul. They didn't have any 20 ft so they gave me a 26 foot Had to use it but it was to long and caused extra work. Your employee Alicia was excellent and a credit to your company
reservation system is disjointed. need to get it together.
Hire more people friendly people
When i got there they only had 24 blankets i had ordered 60, had to wait 3 hours for them to get them. Then they tried to give me a 26 foot truck when i rented a 17 foot truck. Also the girl at the counter was very rude.
everything was in order when I arrived to pick up my rental. keep up the good work
Trucks in bad condition, better customer service
Make sure the truck is driven and tested before giving it to the next customer. I'm very satisfied with the overall service provided by the staff.
They need more staff to help with the check in of returning vehicles...other than that, they were good.
Very fast and efficient. The website reservation worked very well.
broward blvd ft lauderdale /miuke the manger and crew are the best frienly and efficient.....
The uhaul was not cleaned. It smells like an ash tray which really irritated my sinus throughout the trip. The young man who assisted me in the rain was superb (He did his best to wipe the heavy dust from the driver area). Overall, I had no other problems; the van runs great and very efficient on gas.
One of the clerks was particularly rude to my movers, as well as several other customers in line. All the customers were complaining about the service. Then the guy preparing our truck was smoking.
All in all, it was good experience.
Your rental agents were very helpful and courteous thank you so much
Check vehicle and do proper maintanance before renting
Always friendly employees. Sometimes the counter is busy and have to wait in line. could use some extra help during busy periods
great Experience !!!
Great staff friendly. Mike the manager very professional and helpful
i rent. 50 times a year and am very happy with the broward location
Great experience. Moving from one space to another can be so costly with deposits, etc.Was really a blessing to have the box truck at an affordable rate for my local move. You helped me go to my destiny!
Mr Alphy was very professional and took care of me very quickly. I thank him for his good custumer service skills.
Just drop off , no to much information
The Broward Blvd. location's employees always go above and beyond my expectations to satisfy my rental needs. The customer service rep, Daylis, was very informative in helping me choose the right size trailer for my vehicle on this occasion. She was cheerful and professional. The other employees always help me in a timely and professional manner as well. I would like to thank all of the employees and management at this location, and to give special praise to Daylis on my last visit.
Thanks again, Mr. Hurley
I was treated with respect each time i visited or contact by phone
Everything was perfect it was there waiting for me and was very clean I would recommend anybody base on my experience. I have nothing to complain.
Have more customer service inside, besides having just one person. Although the service was great.
Office staff and outside staff were friendly and knowledgeable. Quick in and out. Thanks
Poor customer service, kept me waiting for an hour before someone gave me the equipment
Everything works, staff is friendly and corteous not much room for improvement other than with the trucks' performance/maintenance.
Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.
Service was prompt great Cust serv
Got us out of a jam when Enterprise did not have the truck that we reserved weeks prior.
Everyone was very frinly and helpful
More staff 10 people waiting and only one person on registration I waited 25 minutes to pick up my van. Terrible customer service!
As always the crew at this location was efficient and great to work with. Everything went smoothly. They should all be commended for their hard work.
FOR STORAGE when you all did not have any why didn't YOU suggest your ,affiliate I STORAGE?
Did not appreciate all the hidden extra fees. $20 to drive my car up on the transporter and secure it. If I've never done it before how am I supposed to just figure it out. $39.95 to make the AUX jack on the radio work? So I loaded my Ipod for nothing and had a more miserable 14 hour drive. Finally, No cruise control on the truck? Positives were the truck was very clean and worked as expected. The price was great !
Great customer service and a true focus on quality products and a real concern about the customer. Well done!
1. Would have been helpful to know what gear we were in. Shift lever had NO proper notification.
2. VERY unhappy with your follow-up service. I left something in the truck. I called at 8:00PM that evening. I know you close at 7:00PM but thought you would be notified in the morning. Truck was rented out. I have not heard from you. CRAP SERVICE.
GREAT CUSTOMER SERVICE : )
Your customer service is great the employees are always happy an friendly. I will recommend this location !
Perfect Service. No need for improvement and would like to thank Horace I think his name was for his help, we appreciate it
tell people the right information and the customer service is so useless and no help at all.. I will never rent a truck here again.
I was finished with the rental at 7:15p & wanted to return the truck and was told I had to wait until the next business day , so needless to say I as charged an add'l day fee of $39.99.....where was the grace?
Not very helpful in with process of renting to securing the rented cargo van. Also the representative from 1-800 call center that directed me to this site quote a different price package than the site was authorized to offer.
She was very courteous and wished me well on my departing
Agents were very friendly and helpful but i found a roach while driving. It would be better not to see those.
The agent that assist with the reservation was very rude, she spoke to co-workers with attitude and rudeness in front of customers. The tow dolly that was rented to me had one break light and the axle chain broke on the travel
Could use more counter people when the line reaches the front entrance. Otherwise, great, friendly people.
Staff extremely helpful and friendly. The Mgr. Michael Brown went above and beyond my expectations in terms of assistance and in accommodating my needs. A pleasant experience indeed.
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
truck was in bad condition/terrible fuel consumption/truch shook when doing 40mph/ gas cap was not on truck when i went to put fuel in.
I was forced to make three trips to this place to even receive a rental. Over the phone i was told i would only need the amount of the truck rental without a deposit, if i were to you use a card, or i could pay cash and would have to pay the $100 deposit. Once i got there i was told i needed at least $100 on my card to receive the rental. Thinking it would be easier to pay cash i leave and take the $50 off of my card and return with $120 cash. Of course i get back and they tell me i cant pay cash it has to be on a card. With the the third time being the charm i come back with the money on the card but of course it takes 20 monutes for the one guy working to bring the truck around. In all dont trust what they say over the phone, they will sy basically anything to get you to rent from them
I am still waiting on the credit due my debit card, funny the charge is instant, but the credit has been due for days now.
Moving to Miami was an long and hot experience, but the staff at uhaul broward blvd, was so helpful and understanding. Mr. Brown has a awesome staff from inside out. Thanxx for helping.
Wasn't sufficient amount of help for the rush that day. But everyone was pleasant.
Great friendly service. Very pleased with this rental, Thank you
Terrible customer service! Employee told me where to park for after hours return and location of night drop box. I returned 6 hrs later to find the entire parking lot gated with my personal vehicle locked inside. I had to return the next morning costing more mileage and gas. I questioned the return attendant and he told me, "No one told you where to park for after hours return or about a night drop. You must be mistaken. We don't use the night drop anymore because we've had problems with people fishing the keys out and the trucks being stolen." I asked him why the attendant would confirm where I had parked my personal vehicle so that I could leave later that night and his exact response was, "That's not my problem. No one told you that either. You shouldn't have parked there." Wow...way to take care of your customers U-Haul!
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Very big place and i liked it.
Mike is an especially good Manager and the rest of the Staff are excellent.
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy
consistent good customer service.
My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care
Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed.
Thanks for making an already stressful time just a little less so.
besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good
Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.
Pricing not comparable to ps.
Nicest crew ever,, I have only praise for them.. Moving is a big deal.. They were really great!
The staff at Broward facility were excellent made our experience great.
everyone was very helpful and friendly
Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.
THEY WAS VERY FAST AND DO THER JOBS VERY WELL I WAS WELL PLEASE AND I WOULD BRING MY BUSINESS HERE AGAIN IF I HAD TO Thank You
Yes I would recommend this U-Hal to a friend but I would also informed him or her about the pricing of the unit that they`re a little high and that is the truth.
Customer service by phone excellent and professional
Very good customer service, I`ll recommend and use thise facility again.
The ladies at the service counter were always friendly and helpful
The staff were very helpful and nice. They are always friendly and smile to the customers.
The staff was very friendly, They made the end of our long move pleasant. All of our questions were answered and they were very helpful. Thank You!!!!
Great location, extremely helpful staff
The level of customer service was excellent all over from the service rep to the truck checker.
This store did a great job helping me through this crazy move
Kudos to a well run facility
No light in hall. It will be nice to have a code to enter instead having to go to the office get access to unit hours of operation are not too convinience.
easy to get to location. great selection of equipment. friendly staff
It is my intention to follow up this survey with a letter to the U-Haul Corporate Office regarding the polite and professional service I received from Evette during numerous communications. Thank you.
I was sold on an expense storage space for the 24 hour access but its been months of me paying a high premium with no access. im very pissed off since i need to access my stuff usually after work
Would be nice if they were open later.
Very helpful, and profesional, I have been using u-haul for years with moves through the military but I have found u haul has grown to be the best in moving assistance. Thank you !!!
My storage room wus filled with bugs and rat to which I was told that they were not responsible as other storage unit holder may have the insect and rodents and they migrate to my unit.
The staff was friendly and exceptionally helpful. This was the best experience I have had with UHaul. Thank you very much!!!
Love the free month of rent. Rates after the free month seem a little high. I had to ask for the u-haul security lock on two different days to finally get one.
Really accomodating. GREAT customer service!!!
Evette Golden- Great, bright attitude! Rob Santoro made me feel valued as a customer. Frank Garu helped to calm me. Laura Eisenbach-During this tough time she perfectly balanced her job and kindness.
Everyone was great! No problems, they even got me a larger room on the spur of the moment. Would recommend these folks to anyone! - Brian H., Ft. Lauderdale
Excellent staff. Without exception, they were very user friendly competent.