Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
tell people the right information and the customer service is so useless and no help at all.. I will never rent a truck here again.
I was finished with the rental at 7:15p & wanted to return the truck and was told I had to wait until the next business day , so needless to say I as charged an add'l day fee of $39.99.....where was the grace?
Not very helpful in with process of renting to securing the rented cargo van. Also the representative from 1-800 call center that directed me to this site quote a different price package than the site was authorized to offer.
She was very courteous and wished me well on my departing
Agents were very friendly and helpful but i found a roach while driving. It would be better not to see those.
The agent that assist with the reservation was very rude, she spoke to co-workers with attitude and rudeness in front of customers. The tow dolly that was rented to me had one break light and the axle chain broke on the travel
Could use more counter people when the line reaches the front entrance. Otherwise, great, friendly people.
Staff extremely helpful and friendly. The Mgr. Michael Brown went above and beyond my expectations in terms of assistance and in accommodating my needs. A pleasant experience indeed.
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
truck was in bad condition/terrible fuel consumption/truch shook when doing 40mph/ gas cap was not on truck when i went to put fuel in.
I was forced to make three trips to this place to even receive a rental. Over the phone i was told i would only need the amount of the truck rental without a deposit, if i were to you use a card, or i could pay cash and would have to pay the $100 deposit. Once i got there i was told i needed at least $100 on my card to receive the rental. Thinking it would be easier to pay cash i leave and take the $50 off of my card and return with $120 cash. Of course i get back and they tell me i cant pay cash it has to be on a card. With the the third time being the charm i come back with the money on the card but of course it takes 20 monutes for the one guy working to bring the truck around. In all dont trust what they say over the phone, they will sy basically anything to get you to rent from them
I am still waiting on the credit due my debit card, funny the charge is instant, but the credit has been due for days now.
Moving to Miami was an long and hot experience, but the staff at uhaul broward blvd, was so helpful and understanding. Mr. Brown has a awesome staff from inside out. Thanxx for helping.
Wasn't sufficient amount of help for the rush that day. But everyone was pleasant.
Great friendly service. Very pleased with this rental, Thank you
Terrible customer service! Employee told me where to park for after hours return and location of night drop box. I returned 6 hrs later to find the entire parking lot gated with my personal vehicle locked inside. I had to return the next morning costing more mileage and gas. I questioned the return attendant and he told me, "No one told you where to park for after hours return or about a night drop. You must be mistaken. We don't use the night drop anymore because we've had problems with people fishing the keys out and the trucks being stolen." I asked him why the attendant would confirm where I had parked my personal vehicle so that I could leave later that night and his exact response was, "That's not my problem. No one told you that either. You shouldn't have parked there." Wow...way to take care of your customers U-Haul!
Management at this location is excellent
See you next time. Wonderful customer service, the young lady at the front desk and Nate.
loved the express return!!!!
Where should i start when we first got the trailer the tail lights didn't work then after loading it 250 miles later the tire burst into flames then we were stranded On the side of the highighway for two hour's then they took us to a uhaul shop where we had to unload an load another trailer an that made us a day late so we had to pay an extra 20 dollars for it being a day late due to there ignorance an neglect of performing annual maintenance on there machinery
This is the only location my family and friends use, but please check something on website because you cannot reserve for that location online I had to phone for resevation. Keep up the good job and we will keep the business flowing......
Continue services as you are doing.
I have rented from this location several times and have had great service each time. The staff are all very good.
Always a headache at this location. Customer disservice constantly. Attitude are just so sweet lovely and helpful (sarcasm)
Excellent customer service from the entire team!
The only problem I found was that apparently it leaked when it rained and one of my couch cushions got soaked but at the present it seems to have dried out okay. Other then that all was fine.
Acc. Sockets were not working.had to return to have fuses replaced and visor clips were broking causing them to swing and fold down . Were they have you wait to pick up and return truck was not covered and it was raining.hello its Florida!
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Store is very clean and organized.
The entire staff was very professional and courteous from the counter staff to the outside crew.
Inside staff had paperwork ready, they went over everything and answered all my questions. Very knowledgeable people.
Outside staff just as knowledgeable. I never used a car transport trailer before. This guy took time and showed us everything with hooking up, chains, straps, ramps etc, and told us how often we should check the straps.
Truck & trailer were very well maintained.
If your in the Fort Lauderdale area and need a truck &/or trailer, this is the place to rent from.
Well done to Management & staff!
Employees were very short with me and didn't seem to have time to answer my questions.
I had to drive around for an hour looking for my truck at different locations, then wait for another 45 minutes the next day because they weren't sure which auto transport to give me. The truck's A/C only worked intermittently. Very displeased.
Fast and efficient service, I would definitely recommend this location.
Totally P/O'd about getting charged $33 (30% of bill) for insurance, which I had verbally declined with agent, but they claim I accepted on the PIN-pad. I have always understood the word "waiver" to indicate "decline", and consider this transaction to be a highly deceptive (and, no doubt, a highly PROFITABLE) practice.
Keep your $33.There is simply too much competition in your industry for me to tolerate such treatment. As a licensed CDL driver, I will be advising all who ask to take their business elsewhere.
Equipment clean and exellent condition. The personal is very proffessional and nice.
The customer service for pick and drop was a unprofessional experience. The repe need to understand how to speak to people.
Friendly, responsive, everything was ready and we were able to get our rental quickly
To make sure the customer knows while making reservations that at no time before or after pick up that u can not pay with cash at all be cleat and specific that it's debit/credit only...
nothing...everything went well and staff very courteous
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Reducing wait time after returning truck would be great
EVERYONE WAS VERY HELPFUL AND PROFESSIONAL
Overall good experience did have minor issue getting a 26ft truck....Third search was going to be my last but the Broward Blvd location came through
Nate was a great help from start to hook up. Very nice and informative.
If you offer a new truck, do it
Bad choices over charge you
Poor customer service from in-store attendants. I heard UHaul office employee arguing with a client in the store while other people waited in line. Also, I called to inquire about trailer drop off location and the staff told me to "shut up and listen." Unimpressed.
I was only @ broward location because original p/u was closed when they told me they will b open till 7:00pm only 2 get there @6:00 & were closed.
Will be using your services again in a few weeks. A very good experience.
They did not have the size that I was guaranteed but made it right. It was also very easy to drop off. Just dealt with professional people. Good experience.Thanks!
Just be kind and pleasent
the truck we were given had profanity graffiti on it. I suggest this is removed before giving the truck to a customer.
Very big place and i liked it.
The only recommendation I have would be, that the customer is briefed more thoroughly on the insurance policy regarding the coverage.
The return line was very full with previously returned trucks. An employee had me wait by my rental and he assisted me within about five minutes. He checked the truck and I was quickly on my way. Fast return service.
Be sure the air conditioning is working in the facility for customers to be comfortable while waiting to be seen.
This was my second time at this location and I was more than satisfied. No need for improvement
Not charging customers for mileage that wasn't used or driven....I will never rent anything from this company again
Need air conditioning and seating for customers who are waiting ,,, no ac and no seats. I almost passed out !! Not a good working environment for employees
tail light on driver's side/turn signal was not working, worker that hooked up the trailer did not seem concerned by this. Checked terminals myself- I have hauled with a gooseneck trailer that is privately owned without issue- turn signals appeared to have been damaged on trailer, not on truck.
Young lady was helping 3 customers at one time and doing a good job, positive attitude.
Hiring more workers for the front desk.
i would recommend u-haul. i was well please.
The Staff was very courteous, helpful and willing to meet my needs.Manager Mr. Brown has great Customer Service skills..Great Service!
Agent at pick-up counter was VERY helpful and informed .... would like to say an EXTRA Thank you
That location gives you the best service by far they are willing to accommodate you every way they give me as enjoyable experience Everytime!!!
Great service, excellent equipment.
IT WAS ALL VERY HELPFUL. THANK YOU.
Scott did a great job. Very friendly and courteous.
michael the manager and his staff ..are wonderful..
I am a regular client to the tune of $1,000.00 a year for 10 years.. and do expext some special treatment ...which i do recieve, but michael has saved the day a few times when things go a miss.. and this is very important to me...thank you Michael and all staff.
The one-way rate is astronomical. I paid $489 for a one-way auto transport trailer. I could have almost bought one for as much as it cost me to rent one. If this was not a last-minute need, I would have just purchased one on craigslist. I would adjust the price.
Great people, Fast,no nonsence, in and out
The final price was higher than I expected. The truck & the hand truck were fine. The staff was helpful & accomodating. I will comparison shop next time though.
The wait time in order to pick up the truck that I rented was extremely long. Once it was my turn to see one of your associates and individual skip me in line and proserded to upset the rest of people waiting behind him.
Great experience! I will definitely use them again!
I waited in line for an hour. There was not enough staff to come to my car. When I went in the store, the girl told me to go back outside because everyone is complaining. I went back out to the truck and waited some more and then William checked my truck. He was friendly and willing to help, however he used the app on his phone to check me out and tried to charge me 65 additional dollars and couldn't explain to me why. I refused it and went inside where it was completely taken off my bill. I was most satisfied with this CSR as she was very helpful and kind. Her name appears as Evette Golden on my receipt. I am thankful she is one of the people who was honest and helpful.
Leave the van a little bit dirty so your competitors will at least a chance LOL.
Mike is an especially good Manager and the rest of the Staff are excellent.
I am disabled. I was not able to get there in time prior to the due date, thinking the rent would be prorated. It wasn't, and I had to pay a fee for being late. I was very discouraged that there wasn't a pro rated policy. Then twice I asked for the equipment to be at this location, and I was asked to pick it up elsewhere. And was even offered to have it brought over by 11am. The problem there for me, was that I had already hired someone to be there at 7am - 11 am. I have always used Uhaul storage, and trailers. Will rethink this in the future. Michael, Jezell, Davis, Rob, and all the other staff here know how to treat customers... and made things right for me. I just don't like having the added stress on top of the moving aspect of it.
Uhaul was late with no tracking info. Staff mostly unhelpful.
They really went all out to fix a problem. I had a hitch installed about a year ago at this location and there was a wiring problem detected by a young man at the U-Haul at 2070 Garden St, Titusville, FL, 32796 321-269-9944 on Sunday 7/20/2014. Both locations, outstanding personnel and customer service.
Good experience and Great customer Service Reps!
Nothing. It was an awesome experience @ the BROWARD main location.
the staff was knowledgeable fast efficient and professional
Staff was very professional and friendly. Great facility.
facility was very helpful
The service that was provided was great however the equipment was horrible when I picked it up it was clean to the eye but during my travel the strap on the tow dolly broke twice and unfortunately had to stop at other uhauls in other states to repair it
:( not once was I offered a new tow dolly or a flat bed Dolly i dont think I will ever rent that kind of tow dolly again
Back doors would not open, and gas gauge was broken.
I have rented from this location several time in the last two months. On one occasion, however, I rented from a franchise type location--by comparison this company location was far superior, and provided a much higher level of professionalism and quality of service. How about a frequent renter program?
Was greeted by agents. Was helped quickly
To speak the English language clearly especially on the phone..
The service was top notch...I dont use too many Uhaul places due to my bad experience some time ago but this is my place if dont use my #1 Uhaul place.
Everyone there was Fast, friendly, and efficient.
The staff were well trained and courteous
Nothing... everything was to my satisfaction, all the employees I encountered has excellent customer service skills. Thank you all for your service
Give the renter 24 service like advertised not 11 to 7 and make people rush because it's the end of the month or have to pay by credit for same reason!
It was fast and easy! I have been going to this location for years and will keep going. Don't change the good work your doing!
Manager did a superb job of taking care of my situation!
I had a most pleasant experience as I always do whenever I do business at this location. The staff seems to be well trained in and everyone treats me well and makes me want to return.
Keep up the good customer services.
A BETTER DRIVEWAY ENTRANCE
wonderful staff friendly cheerful makes one feel like a customer not someone they have to rent a truck to.
michael the manager, alisha at rental counter, and davis the assistant all super 5 stars from me....
THE PROBLEM I HAD WAS THE REP TOLD ME ALL I NEEDED ON MY DEBIT CARD WAS THE AMOUNT OF TJE TRUCK AND THAT WAS NOT TRUE THEY HOLD TO PUT $80 ON HOLD MY SON CARD
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy
consistent good customer service.
My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care
Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed.
Thanks for making an already stressful time just a little less so.
besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good
Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.
Pricing not comparable to ps.
Nicest crew ever,, I have only praise for them.. Moving is a big deal.. They were really great!
The staff at Broward facility were excellent made our experience great.
everyone was very helpful and friendly
Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.
THEY WAS VERY FAST AND DO THER JOBS VERY WELL I WAS WELL PLEASE AND I WOULD BRING MY BUSINESS HERE AGAIN IF I HAD TO Thank You
Yes I would recommend this U-Hal to a friend but I would also informed him or her about the pricing of the unit that they`re a little high and that is the truth.
Customer service by phone excellent and professional
Very good customer service, I`ll recommend and use thise facility again.
The ladies at the service counter were always friendly and helpful
The staff were very helpful and nice. They are always friendly and smile to the customers.
The staff was very friendly, They made the end of our long move pleasant. All of our questions were answered and they were very helpful. Thank You!!!!
Great location, extremely helpful staff
The level of customer service was excellent all over from the service rep to the truck checker.
This store did a great job helping me through this crazy move
Kudos to a well run facility
No light in hall. It will be nice to have a code to enter instead having to go to the office get access to unit hours of operation are not too convinience.
easy to get to location. great selection of equipment. friendly staff
It is my intention to follow up this survey with a letter to the U-Haul Corporate Office regarding the polite and professional service I received from Evette during numerous communications. Thank you.
I was sold on an expense storage space for the 24 hour access but its been months of me paying a high premium with no access. im very pissed off since i need to access my stuff usually after work
Would be nice if they were open later.
Very helpful, and profesional, I have been using u-haul for years with moves through the military but I have found u haul has grown to be the best in moving assistance. Thank you !!!
My storage room wus filled with bugs and rat to which I was told that they were not responsible as other storage unit holder may have the insect and rodents and they migrate to my unit.
The staff was friendly and exceptionally helpful. This was the best experience I have had with UHaul. Thank you very much!!!
Love the free month of rent. Rates after the free month seem a little high. I had to ask for the u-haul security lock on two different days to finally get one.
Really accomodating. GREAT customer service!!!
Evette Golden- Great, bright attitude! Rob Santoro made me feel valued as a customer. Frank Garu helped to calm me. Laura Eisenbach-During this tough time she perfectly balanced her job and kindness.
Everyone was great! No problems, they even got me a larger room on the spur of the moment. Would recommend these folks to anyone! - Brian H., Ft. Lauderdale
Excellent staff. Without exception, they were very user friendly competent.