Customer Reviews for U-Haul Moving & Storage at Broward Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Broward Blvd
Greet each person as they enter the store.
Have more trucks available
BE CLEAR UP FRONT ABOUT EVERYTHING!
MAKE SURE THE BATTERY IS IN GOOD CONDITION
THERE WAS ALSO AN ISSUE ABOUT THE ROLL UP DOOR BEING OFF TRACK SO I COULDN'T UNLOAD THE TRUCK WITHOUT CRAWLING UNER the DOOR
THE MECHANIC FINALLY CAME AND FIXED IT !!!
BEND OVER BACKWARDS TO IMPRESS A NEW CLIENT! MAKE US FEEL HAPPY TO BE THERE!!
MAKE SURE YOUR VENDORS ARE RELIABLE!!!
I SPENT ALL NIGHT WAITING FOR A JUMP START!
OVER 100 MINUTES ON THE PHONE & WHEN YOUR VENDOR FINALLY SHOWED UP, HE TOLD ME NOT TO TURN OFF THE TRUCK-THAT HE WOULD NOT COME BACK! I WAS PROMISED A REPLACEMENT BATTERY; BUT NO ONE CAME??
Paul, and Alffie were a BIG help.
The customer service rep was a little rude.
the only thing I see that I didn't approve of was the mileage. I googled the location where I was going and navigate it all the way there 3.1 miles up 3.1 miles that and they said I went 10 miles well actually 9. Something my eyes
have a return to customers home services ( optional )
I believe the facility is well-run and the staff is knowledgeable. The truck rental was a smooth process. The storage rental process and access to the storage facilities could be improved.
Very friendly and knowledgeable staff made moving easier
I really appreciated the excellent customer service offered me on returning my vehicle by: Andrew
They gave me a truck with a blown transmission(I drove 45 for over 300 miles)and then charged me full price and the extra add on days, because I didn't get there in time before the storage facility closed to unload and my help was available. Always disappointed with U-Haul! Would not recommend! Maybe in town only
great speedy service was in and out in no time..
Time should be longer than 4 hours that is not enough time.
Nothing needed I was very please with my experience
The drop off location was just so busy that it took them a while to get to me but I understand because it's fort Lauderdale and it's a bigger city so they going to be a little busier. But the employees were very professional and very helpful. Overall as always I had a great experience. Everything went fine but when I got to my destination I accidentally lock the keys in the truck.i called roadside assistance and the representative told me don't bother they only have one key for security reason so I might as well Call a locksmith because they won't be able to help me.i found that terrible because that's the point of roadside assistance is to help me with whatever the problem I have with the truck .so I called a locksmith and it cost me 150 dollars .so I think if you have road side assistance they should be able to help a customer if they lock their keys in the truck by accident so they don't have to waist 150 dollars on a locksmith.Beside that little accident the services was excellent.i never use any other rental company but the Uhaul because I found them to be very effective and have the best rate.
I picked up a small pick up truck and a motorcycle trailer at that location. Everything was in very good condition. The service was outstanding and fast. Good job guys! Thanks a lot!
I have to admit that I am surprised on how great the employees were at this location. Years ago I had experience and said that I would never go back but now I highly recommend this location. Great experience!!!
My pickup was scheduled at Japo Auto parts. There was no truck and when I asked about the $50 credit he said the next location would take care of it. Was sent to Broward location. They had a larger truck but gave me the rate I reserved. Asked about the $50 credit and they told me to call uhaul. Called the number and all they did was keep transferring me. Why guarantee $50 if the truck is not there and then have no idea what I'm talking about? Will not be using uhaul in the future.
PLEASE TRAIN YOUR EMPLOYEES BETTER. I HAD A ASSOCIATE THAT REFUSED TO LOOK UP MY RESERVATION..I WAS TOLD THAT MY RESERVATION HAD BEEN CANCELLED AND THAT I WOULD HAVE TO GO TO ANOTHER SITE. SHE STATED SHE DID NOT HAVE THE CAPABILITIES TO CONTACT ANOTHER SITE. WHEN I CALLED CUST.SERVICE FOR HELP THEY ADVISED ME THAT MY RENTAL RESERVATION HAD NOT BEEN CANCELLED. I WALKED BACK INTO THE SAME LOCATION WITH CUST. SERVICE ON THE LINE . ANOTHER SALES ASSOCIATE WAS ABLE TO PULL ME UP RIGHT AWAY.....WHY WOULD AN EMPLOYEE LIE SO BLATANTLY! I AM A REGULAR CUSTOMER. ONCE I REQUESTED A MANAGER THAT WAS ONSITE...ANOTHER ASSOCIATE HELPED ME AND WITHIN 10MIN. I WAS ON THE ROAD WITH A TRUCK. PLS NOTE: I WAS NEVER ALLOWED TO SPEAK TO A MANAGER.
The site owner and staff are professional and efficient.
It was much easier than I thought and very convenient.
Mechanical issues with equipment. ( rpms would surge, air condition did not work)
The staff there is phenomenal especially Gezelle a days Nate.
Not lie and charge so much money
customer service is the best, always.
Great job Customer Service staff! Thank you!!
the 6 x 12 trailer leaked and damaged the antiques that I went to get, now I'm getting the run around from the insurance and I feel I should not have to pay the rental fees on that piece of scrap metal!!!!!!!!!!!!!!
Nothing. Everyone was very nice and helpful!
Improvements needed on website regarding the availability of equipment
Mike was amazing to deal with. Mike along with his staff are very professional and service oriented. My installer for the electrical wiring was very experienced and did the wiring with ease. I would definitely come back here again should I have rental nweds.
No improvement is needed for this location. Everyone was very knowledgeable and professional. Highly recommend them.
I would never in life go to this location again, I'm never renting a u-haul, I'll rather rent from budget.
Very professional and friendly I enjoyed my self thanks very much
simple and hassle free made my move easy
NOTHING. Very goog customer service and excellent professionalism about BUSINESS. Will Come Back.
Service is excellent, as always and the staff knowledgeable and helpful. My experience in our business relationship has been a pleasure.
Great doing business with U-Haul
I have used them a number of times while moving up to Titusville...very helpful and courteous.
great staff picking up and dropping off the truck. The young ladies working the registers dropping off and picking up are excellent with customer service.
This location was not convenient for me as far as location. I made reservations for one location, then I was tranfered to 3 other locations. Big headache, and inconvenience of time and money.
But overall the employees where very poliet and I put more gas than what was required upon arrival.
The young spanish girl was friendly and went the extra mile to find me my car hauler. Because of her I will come back or recommend your facility.
The man the walked me to the truck in Ft Lauderdale was very nice. The guys that run Key Largo were great. The truck was perfect. Thanks
I moved 17.5 miles away as a USArmy veteran, it was Calculated 124 miles put on the truck. This is the kind of sly and shady business practice I have come to expect from south Florida UHaul. The Broward Blvd location should be ashamed of its self. You are scumbags !
Why would a staff member ask me to fold cargo blankets that I used? I was told I would be charged if I did not fold the cargo blankets that I PAID to use. This staff needs to be taught customer service means customer obsession.
The 10" trucks need ramps and dollies should come with all the truck. The primary use for uhaul trucks is to move thing why not just include the dolly and increase the truck price by $5. Uhaul would still have lowest prices and better service. There should be a pay in cash option for residents. People are getting away from using credit cards but would gladly pay more of a deposit that is refunded the same day the truck is returned vs. The 6%-20% compound interest being charged for 3-4 days will we for the deposit to be refunded on a charge card or debt card. Just food for though. How it helped Mrs T Jones
Tell your customers what rules apply to rental trucks. Do they have to stop at weigh stations? Do they have to stop for agricultural inspection? Show how to turn on the light in the rear compartment.
The main issue I had was the way miles were calculated. I only went about 20 miles at most and I was charged for driving 46 miles. I brought this to the attention and was met with no remorse. I feel as though I was taken advantage of and I'll never do business with this company again. I also would recommend anyone who does to calculate your mileage precisely and take note of exactly what they charge you for. I guarantee you'll see what I mean.
For me is the best option
The entire staff was personable and professional. If ever again I need a truck I would use this location again even if they charged a little more. Overall great experience.
Staff was professional and accomdating
Thers no comments that's the best u haul i ever been to evrione professionals and very curdious specialy front dest and the gentleman out side from 1 to 10 that store is a 15 thank you for your ser vice and you will be seen me there for all my rentals. Thank you for your services.
My only problem was the storage unit was infested with roaches and my stuff was infested as well. They placed some type of box to help with it and sprayed but it did not help.
Parking spots for customers
My name is Ioline,I have been renting trucks for years and i am very please with them,exspecially Scott and Michael
free storage with one way moving provided by U-haul is not climate controlled, after 1 month will NOT be the price I was quoted on the phone was qoted 89 and will end up paying 200+.
Hire more employees to assist clients... Other then waiting a bit in line due to one cashier all went smooth.
The trailers size isn't correct
For your loyal customer's a discount and fair charges and when you bring back the vehicles back after hour .you don't get double charge.because I feel like I was over charge omg .
Friendly, helpful staff
Clean, good truck
Would definitely use again!
Wonderful experience, friendly service no hassle.
I was fortunate to be assigned a very new vehicle that was in perfect condition. This coupled with the excellent staff service that I received during the course of this rental, made the overall experience pretty much flawless.
Was raining cats and dogs - truck was leaking into the storage compartment. Couldn't return as we'd already loaded a lot before we noticed.
Tires had little tread and 2 were old and had cracks. I pointed this out to the uhaul employee and he said it was fine but I should get the insurance. I was pulling and car and was worried the entire trip that I may have a blowout on the highway.
I originally was to rent at the Andrews avenue location. That location is disgusting. The "office" is a shack in back of a car repair place. The lot in back looks like a junk yard. I could not believe that shack was the uhaul office. It was disgusting. Felt I was on a drug deal. The man working there had no truck for me as the person who had it, "didn't bring it back". Despite my "reservation" on line , no one bothered to call me to tell me no truck available. Instead they sent me to the Broward blvd store. I was never offered the $50 refund that your website states if my reservation is not available I'm still waiting to see if uhaul lives up to their promise
I will say the Broward store was excellent and staff very friendly
U haul management should visit the Andrews ave location once. It's disgusting
Everything is great in here employees are really nice
ALL IS WELL BUT THEE UNIT IS MISSING
I rented a truck for $39.99 after hiring 3 guys to help me move, the truck broke down and I still had to pay the guys for the day and my work was not done. I'm pissed and will not do business with you haul again.
My wife and I traveled in that Uhaul 26ft truck for approximately 13hrs and for 6 of those hours we got wet because the roof inside the cab had a leak and we got while we were driving. It was raining pretty bad. When we got our destination we open the back door and discovered that it was leaking in there as well. Our matresses were soaking wet as well as a lot of our boxes. And to add injury to insult the truck was smoking and burning oil. When we returned the truck The attendant also noticed that the truck was smoking and he noticed the leaks inside that can and in the cargo bay. I believe because of the oil burning it caused us excessive fuel cost. This is the WORST experienced that me and my wife has ever encountered during a relocation. I am military veteran. I also feel that we should be refunded the entire cost of our rental. We thank God that we made it to our destination. We are so disgusted with Uhaul.
The breaks on the truck was bad you have to break way in advance, i waited in the rain for over 15 minutes for my truck and eventaually I had to ask for help 3x times and the truck was return full but since i didn't document that it was not actually on the full mark i paid a extra $7.00 for gas
Keep up the excellent and professional staff at this location.
Check in smooth quick and friendly
Check out quick and efficient.
Employee very unprofessional, not providing information about the equipment and also smoking infront of the costumer. Need more training .
Wanted to keep vehicle for extra day. Was given a hard time. Had to go to different location for more days
Test drive the vehicles. Renting vehicles in such condition is a liability - there were several times when the vehicle performance was severely compromised.
I felt like they nickeled and dimed me at the time I brought the truck back to return it the attendant that checked me in wasn't courteous and left the hatch open in the back of the truck after he sent me to the local gas station to put literally $4 in gas in the truck to put it back on a quarter tank adding additional miles never again
There were a couple of roaches in the van.
Every employee at this location was very friendly and professional. I would definitely use this location again
The guy never said a word to us. We pulled up, he had his hand out for the key, he looked inside and handed me a cell phone to confirm my email address.
Personnel at the original drop off location of Davie Rd. was not helpful and the personnel at Broward Blvd. were just plain rude
answered all my questions . expediited my pickup and were very pleasant
Would use the service again.
I went to my southern Ky U-Haul to get my truck and hitch inspected, as suggested on the Internet site. The General Mgr. took a cursory look and said my hitch had a 2" ball, so all was ok. I expected more, so I asked for a certification that all was ok, because I would be picking up the car hauler 900 miles away, and I didn't want any problems to come up there. She commented that She didn't give papers stating that all was ok, so I asked her for her name, and she gave me her business card. I felt more was needed.
When I arrived at The southern Florida destination, I was informed that my truck/auto combination was denied by the computer system, as not being sufficient! I explained that I had been checked ok in Bowling Green and the GM had ok'd it. They said none of that mattered, because their computer said it wouldn't work, and that I couldn't get a car hauler there with that combination! I was to pickup the car 900 miles from home in one hour!
Further checking brought out that my truck wasn't big enough for the job! That made no sense, because I regularly haul my tractor, 11 rolls of 1000 lb hay, on my 21 ft gooseneck trailer using my truck with no problem as to whether it is "big enough"!
So, why would my truck be inadequate for pulling a small car hauler with an average sized car? First, I blame the computer program setting limits! I did get a car hauler and loaded the auto and drove the 900 miles back home with no problems what-so-ever! So, that is the real rubber- meets-the-road fact, no computer guess-work!...
The Corporate Representative was horrific, and seemed extremely uninterested in resolving the issue concerning a invalid collection matter!!!
Going forward with training the phone reps, coaching should come into play prior to having them engage with customers...
Went to the place where I rented my truck. They said "oh that truck broke down you've been rebooked you at this other place". Drove to the other place "we don't have the size you want. Called the Uhaul 800 number and was passed from one agent to the next till finally after being put on eternal hold I hung up, rented the only workable, much too big truck, and went about my business. According to employees I personally dealt with I am entitled to a $50 rebate...it is the least you could do to ease a very disrespectful and difficult situation. Please respond
There was cockroaches in the middle part of the trunk where the jack is located. The closing procedure wasn't complete correctly.
Just keep doing things as is..... Everything's great so far...
Great customer service. Rob process the information for me and the van was clean like brand new. everyone was friendly and I was in and out quick
Great service especially from Davis and the other young ladies that work there.
When I returned the truck and went inside for the paper receipt, I said HELLO , HOW ARE YOU? The women said FINE Not a hello, how are you? Was the truck OK? not even eye contact.
On the other hand the guy outside who took the millage was nice and acknowledging.
Very friendly staff and management, especially Alisha (staff) & Michael Brown (Store Manager)
Easy drop off, nice service
Prompt and courteous service was provided
Better organization and have the mechanic that performs the hitch installation take some good customer service
Great and friendly service. Quickly in and out.
EVERY ONE AT THIS LOCATION WAS MORE THAN NICE THEY WENT ABOVE AND BEYOND ... YOUNG WOMAN AT DESK AND THE YARD MAN A JAMAICAN GENTLEMAN
Your UHaul facility was clean and the employees were very helpful and attentive to all my needs.
Great new van . All experience was A++
your team was very accommodating. My orrigional pick up time was 10:00 am, I requested a 7:00 am pick-up and they not only met my request, but exceeded it. Nothing needs to be improved based on my experience.
I rent uhaul trucks from here occasional and I always notice that the trucks are cleaned and we'll maintained but they also have roaches in them .... But overall everything else is excellent.
I was completely satisfied
Truck had the check engine light on the whole time and the abs light. The truck also made a bad noise at 35 mph. I had a full truck and was told I could bring the truck back and exchange for another. With a full load felt that was unreasonable. I asked for a small adjustment but was denied. I have been a long standing customer with U-haul and was disappointed at the level of service I received.
You guys are amazing! Keep up the excellent work!
If I need a storage unit i will go back there again would recomend it to a friend
Very good experience...everyone was pleasant and efficient.
All in all, it was good experience.
I was treated with respect each time i visited or contact by phone
Simply OUTSTANDING from the day I arrived to the day I vacated the units. All of the staff is corteous and very helpful which made my relocation somewhat a pleasant experience.
She was very courteous and wished me well on my departing
The friendly and helpful attitude of the staff does not go unnoticed. Mr. Michael Brown support has been nothing short of superb and highly appreciated. A very positive experience indeed.
All the staff I encountered from Tampa to Ft. Lauderdale were very friendly and helpful. Glad I went with Uhaul
I hate the fact that they close at 7pm. And we don`t have access to our units after they close.
Very help full just one.thing they seem to not returned people license back had to go back and retrieve mines and they had several other people license in thi small box
Very big place and i liked it.
Mike is an especially good Manager and the rest of the Staff are excellent.
Made my stressful day easier to deal with. Friendly staff...A+
Never had a problem. Great price, great service.
Michael and his employees are excellent. They are a shining star for uhaul.
I am going to write a review on U-Haul and how disappointed. Your employees play the Bully card and we know how well Corprate America relates to Bullying.
Always a pleasure working with the team on Broward
it is a little difficult to get in touch with the staff. Once I was able to talk to the staff, I was able to get excellent service.
The young lady at the counter was extremely helpful and knowledge of the products and service. I been a uhaul customer for year this was the best experience so far.
The place was pretty much like I expected.
Overall went well except 2 things, 1st the inconvenience of getting a key for entry/exit into the storage unit. Second, numerous roaches running/crawling around just outside my rental unit.
got one of these reviews from a different company it had a hundred questions and took a half hour to complete . I`m a repeat customer at this facility , isn`t that good enough
I was forced into purchasing a special round lock, not sure why any lock wouldn`t do. Also it is a bit annoying having to go to the office and to pick up and drop off key before and after my visit.
The ladies and men at the counter were always very helpful. My uhaul experience was the only stress free part of my move to Ga. Thank you
Mike and his staff were extremely professional and helpful. Would recommend highly.
Yes Mike was very helpful! !
The CSR was very knowledgeable and very pleasant which made for a nice experience after a long move. The location needs bigger units bc I had to get two but other than that all was well
Great staff members, outside and behind the counter.
The staff was nice but they were majorly understaffed so the experience was not ideal.
Excellent customer service.
I am rating a good because the movers in Florida, Charles and crew from Bull Dog Movers were incredible. They worked through a lot of issues on our behave and did an excellent job.
fast, efficient, courteous, friendly, knowledgeable, helpful, professional
Very good experience. No Complaints!
Too many late fees n extra money lost
Too many late fees n extra money lost
It was a great experience, I have been there before and i would go again.
The girls at the front desk are very present and very nice to work with. I give 5 stars for my over all experience.
Lighter and splinter proof boxes.
The ladies were very helpful and went the extra mile to assist me.
The manager Michael is very accommodating. He made it very easy to get things done!
Greatest staff of any Uhaul I`ve visited
This rating is really for the staff at the U-Haul facility in Fort Laurderdale only. Our UBox experience was terrible and the UHaul management is the worst in customer service.
I wish the unit had light within
Always friendly and always quick to give me the key to storage. They got to know me in just a few weeks.
mgt quite helpful staff very eff
Very professional and knowledgeable staff. Great communication among them.
The delivery team Mechanicsburg for the empty boxes was very helpful. The Broward Blvd team was a bit confusing with arranging the pick up of the boxes, but ultimately resolved it and did a good job.
The owner was very helpful and took initiative when resolving certain issues caused by the National Customer Service. I am grateful for his efforts.
MOST HORRIBLE EXPERIENCE! AM A SENIOR CITIZEN CALLING AARP THE MIAMI HERALD NEWSPAPER TO REPORT. TODAY I AM CONSULTING WITH BOTH OF MY DAUGHTERS WHO ARE LAWYERS. HAVE BEEN SEVERELY MISHANDLED!
Everyone was very new to this service you provided, but was very helpful and patience.
Not a fresh modern facility but very functional with a good staff.
U-haul storage does not provide a prorated refund for unused time.
Very friendly and helpful staff.Clean facility, kept at a comfortable temperature. The only problem I had was to find an available cart, needed to go looking for one.
There was a cockroach trap in my unit which I found absolutely disgusting.
The manager Mike The rest of the staff is doing a superb job they were friendly, efficient and great i will reccommrnd them whole heartedly. They went above the call of duty
The entire staff were both professional n helpful being a former employee i know that i am in in a little better position to judge than other customers. Congratulations to all the staff there
The staff was extremely helpful, especially Ms. Golden.
U Haul has always been my chose of rental. I`ve been satisfied completely with Michael Brown staff at this recent location. Recommendation will be highly considered.
great location and great people there. too bad ur not closer to me now
Mike and his staff were very professional and courteous each and everytime. Very fast and efficient service
Every time I came in the girls at the desk were friendly and helpful.
Jessica, Clint and Michael the GM were all helpful.
The front desk was very friendly and helpful
the entire staff was patient, friendly and attentive to my family. the desk agent black lyoung lady was very very hwlpful, funny and pleasant. easy to talk to. I enjoyed my experience.
Was very unhappy with your company ! Still waiting to hear back from supervisor regarding this problem!!!will not use Uhaul again !
I have been using u-haul for some time and I will continue.
Should have 24 hour access
I have done business throughout the years with this location and as usual the staff is ALWAYS helpful and polite.
GOOD EXPERIENCE. STAFF WAS VERY GOOD
Very knowledgable staff easy in and easy out
The one month free for storage was very useful, thank you. Every person I dealt with at this location was friendly and helpful.
Staff was incredibly helpful and nice. Ms. Golden, in particular, was an execllent staff person who was most helpful.
It was a great experience very friendly staff.
I really.enjoyed the past 2 years 5 months having my valuables stored with U-Haul I felt safe and the customer service I received was the BEST everyone was polite and friendly.
The young lady that assisted me was very helpful, explained everything I needed to know. She was great!
Very quick fast and easy. Most of all very good customer service Iwas alitte stressed but they relaxed me down with there service. Thank you!
This staff was very friendly and helpful.
No 24 hour access is the only reason why I will not recommend this location. It is also an inconvenience to have to check in with the front desk to leave an ID, and pick up a key to access my unit.
Covenient location friendly staff. Nicest full service storage facility in the area!!!
Great staff!!! If ever in need of a storage facility near the Fort Lauderdale downtown area this is the place.
I was always satisfied with the magnificent quality of service and attention devoted to me whenever I was at the location. The personnel were always kind and in point to my needs. Great Job to all!
Staff was very polite and knowledgeable regarding rentals and sells.yes I would recommend this location to my friends and others.thank you
great service michael was great and very helpful
Update your website and auto payment system...it worked once out of 5 months
`IN GETTING THEIR 9` X 12`ROOM MOVED TO THE STORAGE AREA- AFTER 4 YRS OF RENTING-WILL NOT ASSIST A MAN,65,, WITH HEART FAILURE/ A ICD,DEFIBULATOR IMPLANT IN HIS HEART! PLEASE HELP ME,IF YOU WILL!
I had the best experience with your company than any other storage I`ve gone to. Thank you and yes I will continue using your company.
I was so pleased with this team! Great attitudes and very helpful!!
Very helpful and courteous.
I would like 24 access but seeing the neighborhood I understand why they have the hours they do.
The staff was always friendly. If I was looking for more permanent storage, I would try to find something a little more in line with what I can afford.
Entire staff was friendly and helpful even when I first arrived and there was a line of people waiting for assistance. Great job. Thanx.
Unprofessional only chips at the tip of the iceberg - I was charged another monthly fee because they never processed the return of our ubox
the cockroach situation in the storage facility needs to be addressed. the staff was helpful and friendly.
Exceptional customer service.
must be seen in two parts... the woman in Providence was horrible... a month to get one of my two boxes here. Mike in Lauderdale was outstanding and very helpful.
Great servie very easy rental system.
Too highly priced for my budget
all the girls in the office were so friendly and helpful, as well as the guys who worked around the building, thank you guys~Anita Bozenbury unit 2175
Mr. Mike Brown, manager was very helpful and nice for business.
The customer service rep was most helpful and pleasant.
the staff was amazing. need to be 24 hour
very friendly and helpful staff
The staff were very friendly and efficient, and the storage area is well kep.
I would like to thank all the kind and professional employees at this Uhaul. My experience with you all was WONDERFUL!!!!
If I need a storage company it will be UHAUL on Broward Blvd.
returned rental truck. used 1 month storage space.
Love the 30 days free storage at the end of a one-way move! Thanks Uhaul!
All the employees were very helpful
The facility is in a high traffic area. A lot of cars coming and going. It looked secure. Not the newest storage facility I`ve seen but it is clean. Employees were very helpful and nice.
They didn`t have the truck I reserved re. I had to call 4 different u hual stores to find a truck. Never again using u haul.
Very helpful but would have appreciated having info about renting prior to move in day, like locks needed for unit, kind of a rip off! Public storage is better in this area.
Your customer service is terrible. It takes forever to get a hold of someone to scheduled anything. Everyone just keeps passing you around to other people who also can`t help you.
I have had many unhappy experience with the u haul trailers and storage before and nothing has been done about it.
Longer access would be nice.
I noticed there were mice and roaches there.
Employees built rapport, nice and friendly. I felt very comfortable.
The staff and service were very good.
the price for the unit i rented was to high other storage give a month free. I wasn`t happy with the price I paid so I took my stuff out and went to another storage.
The staff at this location is wonderful to work with. They are friendly and accomodating. The only thing to mention is that unit 2545 has a roof leak. luckily it did not damage any of my items.
The staff was very friendly and helpful. Good to know that staff enjoy their job and are willing to assist the customer as quickly and promptly as possible. Keep up the great work!
I`M VERY PLEASED WITH MY STORAGE, THE FRIENDLY STAFF AND ALL THE HELP I RECEIVED WHEN I WAS THERE TO SIGN UP. I`M VERY PLEASED, AND I WOULD DO IT AGAIN IN THE FUTURE!! THANKS BROWARD U-HAUL STAFF!!!
everyone was very curteous and professional
the staff was very accommodating and friendly .. especially the front desk personel ..thanks for a great experience
My experience at UHaul was excellent. Everyone was professional, proficient, and friendly. I really did appreciate the service with your company.
The storage unit was Very Good, probably no different then other companies. The difference is the excellent customer service. The Staff were polite, friendly and extremly helpful. Strongly recommend!
Once I understood procedure, all went well
Mike brown gave excellent service. The rest of the staff gives plenty of attitude, does not know their product, lazy. I recommend customer service training and process improvement
Alicia was AWESOME!!! She really answered all my questions and her service was great!
the three ladies in the front was always nice and friendly. great job
everyone was very helpful
This is by far the best uhaul store I have ever done business with.
Friendly and knowledgable staff. Answered all my questions.
I was extremely satisfied with the customer service the U Haul staff provided. Cordal,friendly everytime I visited.
Security van be better....tooo many vagrants on or surrounding property....hard to.tell if they are innocently asking for money or have othermotives. Felt unsafe as folks.kept approaching me
Everyone was always very friendly and helpful. Did everything they needed to to make sure my trailer was safe for travel.
had to throw out my bedding,covered with roach crap.got a bigger,cleaner unit at public storage for 55 bucks mo less.
How is that you have hundreds of storage units yet you only have a few keys to access the in-door storage? Ridiculous!
Friendly and helpful staff.
employees helped make my experience less complicated trailer/storage transaction
Overall Great Experience.. Thanks
Your front desk staff was the greatest.
Staff very friendly....appreciate that. Only downside to whole experience is that I didn`t need a 10`x20` - everything fit in 10`x10`, but I had to pay for the larger.
The unit ceiling was leaking water. My climate control belongings would have been ruined if I had not noticed and requested another unit. There were roaches in the halls and in the unit.
Completely infested with cockroaches. I threw out boxes and valuables and hired an exterminator to treat my home. I`m filing a claim with your insurance company.
Staff is so friendly and couteous and remembered me everytime.
Change the green lock process.
make your hours access anytime and you all will be pretty much perfect.
Ms.Mitchell was very helpful to me during my visit. She was courtesy,knowledge, and was a professional. I felt very at ease throughout the whole process.
Everything good, but I thought I needed a 10`x20` and in the end only needed a 10`x10`. Disappointed I couldn`t get a refund, but I`m very happy with storage area and the service rep was tremendous!
A good service for the size of facility ..they know what there are doing.
The staff was always knowledgeable and helpful. Great experience.
The young lady that helped me was very nice and courtesous and very, very helpful thanks for a smooth move.
Everything was excellent, thank you.
Very friendly service personnel
i intend to tell everyone i know and everyone on facebook how ridiculously awful your customer service is. there isn`t enough room in this format for details, but start to finish, you blew it bad.
The employees were always helpful and friendly. I was paying $25 more than people that rented after me for the same size unit.
My reservatiion for a 8 by 14 room could not be redeemed as the facility did not have that space available. Luckily, the Broward service reps were great and found me something comparable.
Staff was very friendly,helpful and genuine in their attentiness.
Super experience with all the staff. Kudos to employee Nate for helping us out with everything. Thanks UHaul for making our x-country move fun.
A bit more counter help is needed. Wait time too long.
Very helpful and friendly staff. I had an enjoyable experience.
Other than having to type in extra comments in this box in order to submit this review. Everything was excellent. The yes/no answers would have been just fine by me. U guys are great. Thanks
great cust service n happy
consistent good customer service.
My kudos to employee Nate for all his help and checking on us while unloading our truck into storage unit. Good to see people who care
Service was quick. Staff very professional and curtious in todays world where you get neither I was really amazed.
Thanks for making an already stressful time just a little less so.
besides waiting 3 hrs to be approved and having three overdrafts placed against my acct...good
Everyone was very friendly and I appreciated the txt msg informing me about a free months storage unit.
Pricing not comparable to ps.
Nicest crew ever,, I have only praise for them.. Moving is a big deal.. They were really great!
The staff at Broward facility were excellent made our experience great.
everyone was very helpful and friendly
Renting a facility is much to complicated! It took close to almost an hour is complete the process. Also I was 5 in line with one person at the counter.
THEY WAS VERY FAST AND DO THER JOBS VERY WELL I WAS WELL PLEASE AND I WOULD BRING MY BUSINESS HERE AGAIN IF I HAD TO Thank You
Yes I would recommend this U-Hal to a friend but I would also informed him or her about the pricing of the unit that they`re a little high and that is the truth.
Customer service by phone excellent and professional
Very good customer service, I`ll recommend and use thise facility again.
The ladies at the service counter were always friendly and helpful
The staff were very helpful and nice. They are always friendly and smile to the customers.
The staff was very friendly, They made the end of our long move pleasant. All of our questions were answered and they were very helpful. Thank You!!!!
Great location, extremely helpful staff
The level of customer service was excellent all over from the service rep to the truck checker.
This store did a great job helping me through this crazy move
Kudos to a well run facility
No light in hall. It will be nice to have a code to enter instead having to go to the office get access to unit hours of operation are not too convinience.
easy to get to location. great selection of equipment. friendly staff
It is my intention to follow up this survey with a letter to the U-Haul Corporate Office regarding the polite and professional service I received from Evette during numerous communications. Thank you.
I was sold on an expense storage space for the 24 hour access but its been months of me paying a high premium with no access. im very pissed off since i need to access my stuff usually after work
Would be nice if they were open later.
Very helpful, and profesional, I have been using u-haul for years with moves through the military but I have found u haul has grown to be the best in moving assistance. Thank you !!!
My storage room wus filled with bugs and rat to which I was told that they were not responsible as other storage unit holder may have the insect and rodents and they migrate to my unit.
The staff was friendly and exceptionally helpful. This was the best experience I have had with UHaul. Thank you very much!!!
Love the free month of rent. Rates after the free month seem a little high. I had to ask for the u-haul security lock on two different days to finally get one.
Really accomodating. GREAT customer service!!!
Evette Golden- Great, bright attitude! Rob Santoro made me feel valued as a customer. Frank Garu helped to calm me. Laura Eisenbach-During this tough time she perfectly balanced her job and kindness.
Everyone was great! No problems, they even got me a larger room on the spur of the moment. Would recommend these folks to anyone! - Brian H., Ft. Lauderdale
Excellent staff. Without exception, they were very user friendly competent.