Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Centerpointe Mall
The truck was old and showed it. If I had rented it for out of state, I would have returned it and asked for another one. However, it suited my needs fine. The overall experience was beyond my expectations. The crew we hired on the website was awesome.
did great work, but overcharged
Prices are way too high, it cost 57 dollars to use a pickup for 2 hours.
That is ridiculous.
The best store that U haul has ever serviced me from.
Very easy pick up and drop off. Great flexibility.
Very friendly, helpful people. A great experience because they checked me in and out quickly.
Sold Me Equipment That Damaged My Personal Vehicle and Causes Me Many Problems as a Result..
staff were very helpful and nice. it is a well-run location
Enlarge key slot so can return key after hours. Put key return on side of building. I was confused as the truck drop off is on the side and the key return is in front. Not to mention we parked in back. The intuitive place to look would be on the side.
As your call center was reserving my 17' truck(I only needed a 15') someone else had gotten the last one. The rep tells me he has a 20' truck and that all I had to do was to tell the store the day I came in what had happened and they would only charge me the 17' length. This was not at all what happened. Michael Auch's(store manager) explanation was they don't know what the rules and guidelines are in our call center. So, because Uhaul is apparently not on the same page as a company the customers have to suffer. Not only did I have to pay extra, I was sworn at by the Store Manager Michael Auch. I would highly advise for individuals seeking a rental to explore different companies. This was a poor experience for me with Uhaul. All for $10 that Michael Auch saved his store.
i continue to use this location because of the fast and efficient service by Mike and his staff
The customer service representative was extremely helpful. He helped us us out in a tight situation. I will highly recommend Uhaul.
Quick and efficient service. Friendly staff.
Drop off was quick and person was very friendly and helpful.
The men who took care of me were extremely professional and helpful. I would highly recommend this location to any of my friends who need to rent a trailer. I also will make this my main U-Haul location.
Can't think of a thing, it was great.
Also convenient and easy drop off. People were efficient and friendly!!!
I have used this location for my last 4 moves. Everyone is always so helpful, accommodating and pleasant, no matter what time of day. I have also used a carpet cleaner from this location, the sales woman was very patient and took time to explain how it worked .
I will recommend this location and continue to use their services.
When I was shown the fuel gage it was barley on the full Line. I drove the pick up 13 miles.When I fiilled the gas tank I put in $7.85 worth Of gas approx 2.8 gallons I believe the Ford pick up gets better mileage
Just a Suggestion: You could use more space (real estate) for truck and trailer storage. Or a way to move vehicles you are not using to other locations so it is not so tight when returning units. I do like the fact that you seem to have a lot of trucks and trailers for use when I need one but it seems as if the storage of the vehicles should be expanded for ease of parking and re-parking of trucks and trailers when renters come to return. it is very close quarters when maneuvering a truck or trailer around the facility. I can't imagine my wife or young driver from the ability to return the vehicle in your tight spaces. I commend your crew who work the lot as they seem to be very helpful and can squeeze one more vehicle into the only tight space left available. Good crew at this site and I would rent again. Thanks for the good rental.
The staff was very professional, helpful, kind.
The opening of the truck did not meet the advertised specifications. As a result, we had to disassemble what we were loading. This added several hours onto our experience. Very frustrating.
This was the best moving experience I have ever had. The staff were all polite, professional, and extemely helpfull. The equipment was clean and well maintained. Best value ever
I think that 99 cents a mile is a little excessive. Then you still pay for the gas you use. Local trip 23 miles = $23.00 plus cost for 3 gallons of gas at $2.53 per gallon. This does not include cost of vehicle per day
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thanks for being great!
Quick and efficient service.
Very friendly, both at pick up and drop off.
I honestly can't think of anything! the people were nice, sure can't complain about the price!
There was an issue with the size of my storage unit, my couch did not fit in the unit assigned to me and none were available. LaSaundre resolved the issue promptly. She was excellent to work with and exemplifies superb service. I was very thankful to work with her.
I had a great experience with this U-Haul location. The staff was very friendly and extremely helpful. I would use them again and recommend them to others.
Front end shook badly when brake
No problems with the drop-off.
I requested to pick the truck up at this location, but the woman at the call center had me set up at the Plainfield Road location. I told her three times where I wanted to pick up the truck, but she apparently wasn't listening very well.
The truck came with only a half tank of gas. Personally, it would have been more convenient to have started with a full tank of gas. However, everything else was great. I had a newer truck with low mileage, a very clean cab and easy to handle. Since I was traveling as a single women I loved knowing there was road side assistance if it was needed. Very pleased with my experience.
All the costs involved are not really disclosed until you have already reserved the vehicle. To say it is $19.99 is kind of deceiving.
Got me in a van in 5 minutes. Great service and fair price!
Very efficient and friendly staff
We were very impressed with the store and the truck we rented. Kudos to you. 20 years ago we rented from the Detroit area (Inkster) and our truck broke down in the middle of a highway and we swore we would never use your products again. I'm glad we did try again!
Great service, fast and friendly.
Everything was of satisfaction, except we were not shown how to gain access to our new storage room.
I did not spend a lot of time there, and that is great! I dropped off the truck and that was it!
Manager is friendly until you have a problem or complaint. Terrible listener.
dropped off after hours. Your phone person at some other location was helpful.
I have rented 3 different times usually one day cargo vans twice I had reserved the vans were clean the van was ready for pick up no problem with availability staff was professional and effecient the draw back is the cost per mile driven for short trips it is cost effective if longer trips are planned it becomes costly I would rent again and check this location first
Clarrify on moving clothe being rented.
The truck that I was driving seemed like it could've used a little work. It was hard to start up and also was jerking a little after I reached 30 miles per hour
Easy, fast and good equipment
Quick and easy check in and check out!
This location is extremely well managed. Never any wait time, associates are courteous and helpful. Equipment was extremely clean and drove great. A++++++++++
The people at this location were very helpful.
Very helpful and really nice people!
All the employees I came in contact with were very helpful and friendly Thank you to all of them
see comments from pick up. I am NOT happy that I had to pay over $50 more to drop the truck just a few miles down the road because no one told me it would cost extra to drop at a different in town location.
Customer service fast and friendly.
Dolly was cheap. Plastic wheels. No strap
I reserved online. I did not see anywhere on the confirmation page when the truck had to be returned.
I had a 6 hour window to work with and was able to get it done- however, I would have preferred to have a little more time. If the confirmation page could highlight Better the time the truck needed to be returned that would be great!
Very clean and friendly people
Great, quick, friendly service at pick-up and drop-off, and well-maintained vehicle! Thank you for a great and smooth experience!
When booking the 17ft Truck I did ask for it to be at the 28th se Location. But the morning before picking it up I received a call from the Plainfield location. .Which was way out of the way for us to get. Plus we have dealt with the 28th store before and really like Michael . He was very helpful. I did stop in to talk to Michael after receiving the Plainfield call to ask if we could have the Truck delivered to his store, He said he could..(THAT MADE MY DAY) So I guess if you would need some improvements that trying to accommodate your customers would be one thing that would help. But ! As a hole everything was great and we would always use your service when needed.
Our experience was very positive. Picking up the truck was fast and returning it was done as soon as I drive it into the lot. We have other moving to do and will definitely choose U-Haul.
Really appreciated them working with me. Excellent customer service!
Very nice and helpful service.
Good Service. Good Equipment.
The employees was very nice, greeting, and very helpful about everything...
Very friendly employees if we again we will come back to this location and rent a truck.
The reason for the review is to praise the staff at the Centerpointe location. They all show pride in what they do and operate as it's one of U Haul's flagship stores. Due to recent business ventures we have had the need for frequent rental service. The level of service and 'class' at this location has solidified all future business for this branch. I highly recommend this location.
We found the manager to be very poor at customer relations. She made no attempt to truly listen and rudely kept quoting current policy when we suggested a more customer friendly one.
Excellent service, pleasant, apologized for what was a very short delay
Thought the service was great and staff friendly and helpful. Thank you!
Since we live in Michigan it should be obvious that we should be renting trucks that have snow tires on them. The truck we received had Arizona plates and even the service guy commented on the poor tires. The guy on the phone we spoke with, however, tried telling us it was a Michigan built truck. License plates don't lie as to where the truck had been driven here from.
This location was EXTREMELY well run. I did not wait a minute for anything. Everyone was fast and courteous. I made a point to let the staff know this as I was very impressed by their efficiency. Good job!
Un-hooking was very smooth. Two staff members were there to great us and immediately unhooked the trailer. Only issue with the entire rental experience was that the trailer leaked rainwater and some of our contents got wet. Beware that closed trailers can leak!
I'll be using your service again in the future.
I feel like I was robbed at the Uhaul location. My total mileage was 17. Before returning the truck I put 3 gallons of gas in the truck. Upon return the truck, I was notified that I was going to be charged for 3.6 gallons of gas because the gauge was not back to where it started. I show the gas receipt to the employees, Jeremiah Kanauz and Sandra Kanauz, for the 3 gallons purchased. They said it didn't matter and the truck was 3.6 gallons short, so I had a choice to take the truck back out and buy more gas myself ($2/gallon roughly) or pay the Uhaul gas rate of $4 per gallon. Now if I put 3 gallons in and Uhaul says I needed 3.6 more gallons, that means I used 6.6 gallons of gas to go 17 miles or roughly 2.6 miles per gallon. The gauge in the truck only measures in 1/4 tank markers the employees, Sandra and Jeremiah Kanauz, are claiming that I was on the wrong side of the 5/8 mark, which doesn't even exist on the truck fuel gauge. I feel like this fuel situation was a scheme by the employees, Jeremiah Kanauz and Sandra Kanauz to make some extra profit on my rental. This complaint is not about the money, we are only talking about $14.40 here, but it's about the treatment of the customer. A customer that made a reservation in advance, paid upfront with a credit card, refilled the gas per the contract, and even folded the furniture pads. The perfect customer. But I was treated like a criminal trying to cheat Uhaul our of 3.6 gallons of gas. Awful customer service. I use Uhaul a few time per year, that will no longer happen. I will also notify all my friends in the Grand Rapids, MI area about the terrible service you get a Uhaul.
The female employee at the counter was not very friendly.
I returned the truck with more gas in it than when I picked it up but was told there was no refund for the extra gas. I'm sure you would have charged me if I brought it back with less gas than when I picked it up. Not a very fair policy.
If there would have been other choices I would have used them instead.
Very helpful and well informed staff made renting a pleasure.
The staff was friendly.\ Mike the manager a great guy. The truck I was provided smelled like an ashtray. I took it because I thought it may have been the smell of smoke from the employee who delivered it up front. I went home and we loaded it. I left the windows down. The next morning when I left for the move, it still had an overpowering smell of stale smoke. 2 hours of that triggered a headache in me that made my experience a challenge a the other end. I'd encouarge you to enforce the no smoking policy displayed in the cab of the truck. Had the inconvenience to me not have been so costly, I would have returned the truck. Why an apology was offered by Mike- there's not much that can be done about how crappy it made my day.
You guys did an excellent job , explained all the details and restrictions excellently. Great friendly service with a great sense of humor . Good job guys !! We where very happy with the service we got.
lost key action: KEEP SPARES
When I originally got the storage unit I was paying 24.99, months later I was paying 29.99, about a yr later I was paying 34.95. If the price had stayed at 24.99, I would`ve kept the storage longer.
Mike and everyone at the centerpoint location were very helpful and gave me a great experience. Would recommend
Staff at Centerpointe were very helpful and understanding. Would definitely recommend
The management team at this location was very helpful and made the move-in as easy as it could be.
The problem is that my rental unit was raised to high along with the late charges. I will not pay $60 to $80 on a 5 x 8 rental unit. Racine
The survey questions provide my description.
Misleading on the access hours. Several places stated 24 hr access, but when I actually got there and signed the paperwork they told me it was NOT 24 hrs. Very disappointed!
The person we booked with did not inform us about additional costs for insurance and a specific lock, both which are required. It cost$24.00.A weak apology was offered, nothing more done.
Second floor w no elevator is my only concern.
Customer service was great! The best I have experienced at a UHaul facility.
The staff was extremely helpful, friendly, and courteous. I was more than pleased with my experience at uhaul!
perfect all ubual places should be this helpful and amazing
the best service of any where i have gone to thank you
The only thing i did not receive is my accress card to facility as i was told i would receive one.
Everyone was very polite and professional and worked diligently to make all of us guests taken care of and happy...Thanks to everyone at the UHAUL in Kentwood, Michigan on 28th Street....
check your system for closest location alternatives. I moved to Traverse City, MI and my U-Box originally was going to Sturgeon Bay, WI. Luckily I noticed in time
The facility was clean and organized,the staff efficient and helpful. I`ve come here for the past few years and have found no reason to keep coming back. I recommend this dealership to others.
The staff were excellent and understanding. They wete very helpful at a time of crisis for us. You have a very knowageable staff who know what to do and how to treat its customers. Excellent!!
Only problem for me was that the facility did not clarify the spacing between the storage units. This made it difficult for the customer to secure furniture items.
They were very friendly and helpful. However, the wait was long because they were understaffed.
The facility was able to accommodate my needs exactly. They were a big help.
Shawn the owner was great he was very helpful and they all knew what they were doing. Every time we went there they would recognize us and say hi.
Staff was friendly and knew their jobs well. We are very satisfied.
I only had access until 6:45PM which was inconvenient for me. The unit was very hot and there wasnt a ceiling. Overall, this was a very poor experience and I do not recommend this facility to anyone.
Couldn`t get into the storage unit despite 24 hour access. Still need to call and find out why.
Everything was good but I wish there were lights inside the storage unit as I had to walk out to `trip` the hallway light on several times.
for 3 weeks of our storage rental, we did not have a security card for enterence. This was an inconvenience because that meant I had to go into the office and have someone unlock the door for me.
it would be good to have a light in the storage unit itself - other wise service was good and very accomidating
Having the automatic payment option was really convenient. Thanks.
I rented a storage for 6 months, I also rented 3 trucks and a car dolly. The U-Haul staff was very friendly, helpful, and always tried to help me save money.
Geneva T. Hinton
Had to purchase $10 Uhaul lock Then new lock did not fit latch to storage unit! Staff drilled out latch hole but this diminished integrity of latch. Oh well at that point I didn’t have another choice
I wish there was a freight evelater on site. But thats life.
Difficult to reach a person from the actual location instead of call center, the unit had a dirt floor all my furniture got dirty-pest trap in said unit. Moved to better facility
Wish I could hv a pro rated price
Very helpful staff and nice storage unit!
I am still owed $35.00 late fee promised by your management as they did not facilitate a change in billing which caused me to incur a late fee.
People were nice - box was clean. BUT... the UHaul system was lame. They booked me to Traverse city then told me I could only go to Grand Rapids - at we were loaded.
LOVE THE CUSTOMER SERVICE THE GUY THAT HELP ME HE MADE IT MORE EASY FOR MY MOVING WHILE I WAS STRESSED OUT ABOUT IT
the service was good and the storage units were a good size for my things.
Servise was friendly and cooperative
Dated units, does not have the facilities and amenities that other storage places have. Did not have climate controlled unit.
The facility was in good shape and well maintained
The staff was extremely friendly. Even when the store became busy they remained polite and were very efficient. The storage unit was very easy to access and very convenient.
The Staff at 3815 UHAUL are helpful and supportive.Thank you, Ann Condon
I`m happy n satiesfied for there service n understanding
Mike and the whole team where extremely pleasant and helpful whenever we had to access the storage unit. And also when we rented a truck to move out of state. Thank you all for being professional!
As it stands, as a result of this experience, and despite all of my former positive ones with U-Haul, I would not recommend U-Haul to anyone, friends, family members, acquaintances, or strangers.
Service was good, friendly and helpful.
Contacting someone on the phone was nearly impossible, as the box was not delivered when scheduled. The people in the store were very nice and helpful
Thank you for you great service. Will probably be back next spring!
Friendly manager, THANKS! Nice supply of moving supplies available for purchase, easy access to facility, helpful staff. would recommend to friends
They provide very good service.
I had excellent service from the workers at 28th street in grand rapids mi. they were extremely helpful.
All of the staff are very helpful. They are very concerned about their customers.
I had my storage unit for one year and didn`t have any problems. I would have liked them to be open a little later but I understand the hours and availibilty.
The office was always understaffed and the standard operating procedures for renting the space were obsurd. You have no business calling yourselves a service business
Location did notknow how to bill U-box. Found out I had to take it to a different location which wasn`t clear from the online reservation. Staff didn`t call me back when they said they would.
Everyone was professional and helpful
extremly helpful courtious and nice
I rented a truck just hours before the biggest blizzard in many years and lost my key somewhere in a snowbank. The GM Michael Auch helped me alot. Thanks, Phillip E. Hermes Abilene, TX.
Very helpful and considerate
I was overall please with the services with the exception of the checkout taking 15 minutes or so. If this could be streamed lined than customers would leave on a happier note. Thanks UHaul!
All was great except the hours some days close a little later like 9
I truly appreciate the staff. They were very friendly and helpful. Going to extra mile to make things easy for you.
The storage area was a good value.
Very helpful and friendly staff. Mike, The manager of the operation is outstanding.
payed for almost 2 years on time and you guys are going to ruin my credit because your managers don`t want to admit that i told him that i moved out
There was always a lack of staff to help people. I mean just to get a key to go into storage you have to wait for an hour to get into storage.
I was given a corner space where there is no light...We were moving into a space in the complete dark,not knowing what we were tripping over.I do not plan to use uhaul again.
Couldn`t remember if I had responded to this. Disregard if I had
Employee was very courteous anf helpful.
The manager, Mike, was teriffic and very helpful!!
Some storage doors were bent, otherwise great! Indoor load/unload is wonderful. Staff is GREAT, yet always really busy.... lines.
There is no elevator, it is not climate controlled, no dumpster, and not enough help. The staff is really great, but the manager is a jerk who is on a power trip.
I only wish the units could be accessed later into the evening, but otherwise very good service. Clear, helpful and prompt.
If anything, the location seemed understaffed. All of the employees were doing a great job and clearly working hard, and yet, there were wait lines both inside and outside at the truck return.
Experience was quick and well informed.