Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Centerpointe Mall
Keep up great customer service.
Very slow to check in - not enough people to handle the business - wait to check out was excessive and frusterating
Quick, friendly service, good price for rental.
Light switch wouldn't work, and rather than assist..."well, you can have that looked at in a few days". It took me 5 minutes at home to correct it, but they wouldn't assist there. It is a uhaul hitch and mount too.
Mike and Angel ware very helpful
Truck bed could have been cleaned outfit
Thanks a bunch!!! Awesome service!
van was a breeze to drive and use and it received many favorable comments from neighbors who asked about its make / model. Thanks for running a great operation!
1. The sport trailer I rented had a threadbare tire on it. Since I was traveling a long distance I had to call road service immediately to get the tire replaced. Unbelievable that this trailer was not inspected prior to its rental. For the record, the road service experience was excellent, it just should not have been necessary.
2. The sport trailer says right on it in bold letters, "0ne Way Rental Anywhere!" Yet this location made me rent it round trip because they wanted the trailer back. This more than doubled my cost. I feel like I was lied to when I was told I couldn't rent it one way when it says right on the trailer itself "One Way Rental Amywhere!"
The inside of the trailer smelled awful.....it smelled like the person before used hauled a bunch of trash. The trailer was clean, but was smelly. Other than that everything was just fine.
Everything was great but as I was driving a mouse climbed out of the engine bay, on to the hood on the wiper cowl. It made for an entertaining experience for my friend and I. We have a video and pictures in case anyone would like to see. If these vehicles have cabin filters I would check that area for it so it doesn't nest in other vehicles. That just added to the joy of moving!
No improvements needed - a very smooth experience
Reserving the truck was easy. Pick up and drop off took no more than five minutes each time.
However, I do think that the blankets and Dolly should come standard with the rental of a U-Haul truck... especially considering they've been paid for 100 times over.
Hopefully they will help me with my storage facility problem
Love them...friendly, kind, and ALWAYS helpful...this was my third time and will always go back to them!!!! Keep up the excellent job!!!!
Real pleasure dealing with u haul. I like the efficiencies you have built in and fairness and simplicity of pricing, etc.
This location is friendly and professional. I would definitely use them again.
When we picked up the truck, a rear tire had a slow leak. By the next morning the tire was nearly flat and had to be repaired. Thankfully UHaul paid for this repair. However, the cab of the truck was very very noisy because the ceiling was missing a screw to hold it tight to the roof of the cab. So the wind coming into the cab made a very loud rattling and whistling sound. And when it rained, it rained inside the cab. The rain came down the back of the inside of the cab between the seats and onto the floor. UHAul needs to repair this truck so it doesn't make so much noise and it doesn't leak when it rains!
The people are very nice and down to earth, My african american lady was very helpful and thoughtful...Sorry Don`t know how to spell her name...But she`s awesome
Few places to park it on the lot - seemed to be overstocked! Not a bad thing.
The issue here is not the gas error on my side and the stores side, but the way the attendant (says owner on name badge) tried to portray me as trying to cheat on gas and his flip remarks.
Every thing was fine today until I returned the truck. I brought it to the attention of the attendant behind the counter that the high lighted gas gauge mark on the paperwork was incorrect and that I should have paid better attention when I picked up the truck. It turns out that the marking was off by only one gal of gas from the gauge inside the truck and I had used less that one gal of gas driving only 17 miles. The attendant wanted to charge me for three gal of gas and was being a jerk about the issue. I took the van and put 2 gals of gas in which brought the gauge higher than the mark on the paperwork. I felt that the attendant was accusing me of trying to cheat bottom line. I would have been cheated had I allowed him to charge me for three gals of gas since two was more than I used. I have been a customer of U Haul for years and was never talked to this way.
service was fast and friendly
I really appreciate the staff here. I used your space for over 8 years and would return. Thanks for everything.
Need to keep the drop off area as clear of trucks as possible so there is somewhere to drop off. Almost didn't have anywhere to park the truck.
Excellent service, better rates.....will not go to any other company. Thanks
I love the 28th street Uhaul facility. I have used it 3 times now.
It was a very convenient easy and smooth process. Good prices on everything needed for moving. Helpful staff.
Everything went smoothly.
Great service for a busy location. Thanks!
Having available trucks closer to the desired location is preferable opposed to paying $1 each mile going 12 miles out of the way just to rent a truck is a little ridiculous when there is a rental less than a mile from my house.....
Perfect and great price, very happy.
Fast, friendly and thorough. Very nice.
I was originally told that I could drop the equipment at the Alto location but when I arrived the person there was extremely rude. I rent from uhaul fairly regularly and haven't had an issue with anyone. The individual at the Alto location on Whitneyville was completely out of line and I would recommend that Uhaul keeps an eye on that location. Feel free to email me for more details of you wish.
I think it's great right now
the service staff was excellent , the truck ramp had difficulties that were documented when I returned the truck. I would have thought ensuring the ramp and guides would be inspected prior as this could have been a safety issue.
This location was very helpful, and they were the ones that installed my hitch. I have always had a good response here.
Best truck I have ever rented!!!!
We dropped the truck off after hours, so there was no personnel interaction, but the location is convenient and we like the fact that this is a full-service U-Haul store.
Good experience with this location. No problems with equipment. Reserved truck online but their system had me listed for the wrong size truck. Manager quickly addressed issue and prepped right size truck for me. Was in and out in minutes.
Trailer had a greasy floor.
I filled out the registration form on line, but it was still necessary to provide my license and they had to enter the information again. The last time I rented here was over 20 years ago, and the difference is like night and day. I'm glad I gave the location another try very good service and very good people behind the counter and working there. I'm sure I will be back and will be glad to recommend the location
The truck felt as if the transmission was going out. Also, the gas gauge doesn't raise until after the truck is going, so I ended up wasting more money to put it way above full because it was a little below full when off. Wasted probably $25-$30 in gas due to this.
I enjoyed driving a new cargo van. The whole experience with U-Haul, including the ease of adding blankets and a dolly to my order, has convinced me of the value-added benefits of moving with U-Haul.
Because this is a dedicated U-Haul location, not a side venture for an auto parts store, or motel location, they have a HUGE inventory of just about every product you can rent from U-Haul. I have rented trucks, a car transport, 6 x 12 enclosed trailer, 5 x 9 trailer with a ramp, and other equipment from this location. Their equipment is always clean, in and perfect working condition. They have always had what I rented available when I went to pick it up.
The people at this UHaul storage facility were fantastic to work with. They made everything so easy and pleasant.
Steven was great to work with. I'll be back again!
I had reserved a truck from another location (the Burlingame location) a few miles away, but when I arrived there they told me my reservation had been changed because they did not have the truck I reserved. As it was, I still did not get the 10 foot truck I reserved but got a 15 foot one instead (they only charged me for the 10 foot). I have dealt with the Burlingame location twice in the last year now, and both times my reservation was screwed up. I think it is probably more indicative of the organization as a whole, but not being informed of my location change was frustrating as we were coming from out of town and this caused a delay. I can't say that I would recommend U-Haul at all due to my experiences with them.
Easy pick-up and after hours drop-off.
Went very smoothly, very little wait time for pick up and return.
They completely messed up my order.
Better checking of equipment. The windshield wipers were in bad condition which resulted in a hazard to driving during a four-hour storm we drove through near Chicago. Staff was helpful.
I was told we could drop off after hours. It was very difficult to even get in the lot and find a place to leave the trailer. It took longer to find a safe way to unhook than it did to hook up in the morning.
Better signage for how to do an overnight dropoff.
Fast and friendly customer service! Thank you!
people were friendly and courteous you couldn't have done much more to improve my experience
I experienced great service from your staff....thanks!!!!!!
Everything went smoothly on both ends great company to work with
The Truck recommended was twice as big as it needed to be, so I spent way too much on the truck and gas. The right mirror could not be used because it didn't even show the road and that was very dangerous! I would like at least a $300 refund. D Lowell Stacy 913-749-6120
Everything was excellent this was not my first time using this location I returned because of the service
The truck was old and showed it. If I had rented it for out of state, I would have returned it and asked for another one. However, it suited my needs fine. The overall experience was beyond my expectations. The crew we hired on the website was awesome.
did great work, but overcharged
Prices are way too high, it cost 57 dollars to use a pickup for 2 hours.
That is ridiculous.
The best store that U haul has ever serviced me from.
Very easy pick up and drop off. Great flexibility.
Very friendly, helpful people. A great experience because they checked me in and out quickly.
Sold Me Equipment That Damaged My Personal Vehicle and Causes Me Many Problems as a Result..
staff were very helpful and nice. it is a well-run location
Enlarge key slot so can return key after hours. Put key return on side of building. I was confused as the truck drop off is on the side and the key return is in front. Not to mention we parked in back. The intuitive place to look would be on the side.
As your call center was reserving my 17' truck(I only needed a 15') someone else had gotten the last one. The rep tells me he has a 20' truck and that all I had to do was to tell the store the day I came in what had happened and they would only charge me the 17' length. This was not at all what happened. Michael Auch's(store manager) explanation was they don't know what the rules and guidelines are in our call center. So, because Uhaul is apparently not on the same page as a company the customers have to suffer. Not only did I have to pay extra, I was sworn at by the Store Manager Michael Auch. I would highly advise for individuals seeking a rental to explore different companies. This was a poor experience for me with Uhaul. All for $10 that Michael Auch saved his store.
i continue to use this location because of the fast and efficient service by Mike and his staff
The customer service representative was extremely helpful. He helped us us out in a tight situation. I will highly recommend Uhaul.
Quick and efficient service. Friendly staff.
Drop off was quick and person was very friendly and helpful.
The men who took care of me were extremely professional and helpful. I would highly recommend this location to any of my friends who need to rent a trailer. I also will make this my main U-Haul location.
Can't think of a thing, it was great.
Also convenient and easy drop off. People were efficient and friendly!!!
I have used this location for my last 4 moves. Everyone is always so helpful, accommodating and pleasant, no matter what time of day. I have also used a carpet cleaner from this location, the sales woman was very patient and took time to explain how it worked .
I will recommend this location and continue to use their services.
When I was shown the fuel gage it was barley on the full Line. I drove the pick up 13 miles.When I fiilled the gas tank I put in $7.85 worth Of gas approx 2.8 gallons I believe the Ford pick up gets better mileage
Just a Suggestion: You could use more space (real estate) for truck and trailer storage. Or a way to move vehicles you are not using to other locations so it is not so tight when returning units. I do like the fact that you seem to have a lot of trucks and trailers for use when I need one but it seems as if the storage of the vehicles should be expanded for ease of parking and re-parking of trucks and trailers when renters come to return. it is very close quarters when maneuvering a truck or trailer around the facility. I can't imagine my wife or young driver from the ability to return the vehicle in your tight spaces. I commend your crew who work the lot as they seem to be very helpful and can squeeze one more vehicle into the only tight space left available. Good crew at this site and I would rent again. Thanks for the good rental.
The staff was very professional, helpful, kind.
The opening of the truck did not meet the advertised specifications. As a result, we had to disassemble what we were loading. This added several hours onto our experience. Very frustrating.
This was the best moving experience I have ever had. The staff were all polite, professional, and extemely helpfull. The equipment was clean and well maintained. Best value ever
I think that 99 cents a mile is a little excessive. Then you still pay for the gas you use. Local trip 23 miles = $23.00 plus cost for 3 gallons of gas at $2.53 per gallon. This does not include cost of vehicle per day
A to Z Moving and Driving chooses U-Haul for all our moving needs. Thanks for being great!
Quick and efficient service.
Very friendly, both at pick up and drop off.
I honestly can't think of anything! the people were nice, sure can't complain about the price!
There was an issue with the size of my storage unit, my couch did not fit in the unit assigned to me and none were available. LaSaundre resolved the issue promptly. She was excellent to work with and exemplifies superb service. I was very thankful to work with her.
I had a great experience with this U-Haul location. The staff was very friendly and extremely helpful. I would use them again and recommend them to others.
Front end shook badly when brake
No problems with the drop-off.
I requested to pick the truck up at this location, but the woman at the call center had me set up at the Plainfield Road location. I told her three times where I wanted to pick up the truck, but she apparently wasn't listening very well.
The truck came with only a half tank of gas. Personally, it would have been more convenient to have started with a full tank of gas. However, everything else was great. I had a newer truck with low mileage, a very clean cab and easy to handle. Since I was traveling as a single women I loved knowing there was road side assistance if it was needed. Very pleased with my experience.
All the costs involved are not really disclosed until you have already reserved the vehicle. To say it is $19.99 is kind of deceiving.
Got me in a van in 5 minutes. Great service and fair price!
Very efficient and friendly staff
We were very impressed with the store and the truck we rented. Kudos to you. 20 years ago we rented from the Detroit area (Inkster) and our truck broke down in the middle of a highway and we swore we would never use your products again. I'm glad we did try again!
Great service, fast and friendly.
Everything was of satisfaction, except we were not shown how to gain access to our new storage room.
I did not spend a lot of time there, and that is great! I dropped off the truck and that was it!
Manager is friendly until you have a problem or complaint. Terrible listener.
All the employees I came in contact with were very helpful and friendly Thank you to all of them
Very clean and friendly people
We found the manager to be very poor at customer relations. She made no attempt to truly listen and rudely kept quoting current policy when we suggested a more customer friendly one.
When I originally got the storage unit I was paying 24.99, months later I was paying 29.99, about a yr later I was paying 34.95. If the price had stayed at 24.99, I would`ve kept the storage longer.
Mike and everyone at the centerpoint location were very helpful and gave me a great experience. Would recommend
Staff at Centerpointe were very helpful and understanding. Would definitely recommend
The management team at this location was very helpful and made the move-in as easy as it could be.
The problem is that my rental unit was raised to high along with the late charges. I will not pay $60 to $80 on a 5 x 8 rental unit. Racine
The survey questions provide my description.
Misleading on the access hours. Several places stated 24 hr access, but when I actually got there and signed the paperwork they told me it was NOT 24 hrs. Very disappointed!
The person we booked with did not inform us about additional costs for insurance and a specific lock, both which are required. It cost$24.00.A weak apology was offered, nothing more done.
Second floor w no elevator is my only concern.
Customer service was great! The best I have experienced at a UHaul facility.
The staff was extremely helpful, friendly, and courteous. I was more than pleased with my experience at uhaul!
perfect all ubual places should be this helpful and amazing
the best service of any where i have gone to thank you
The only thing i did not receive is my accress card to facility as i was told i would receive one.
Everyone was very polite and professional and worked diligently to make all of us guests taken care of and happy...Thanks to everyone at the UHAUL in Kentwood, Michigan on 28th Street....
check your system for closest location alternatives. I moved to Traverse City, MI and my U-Box originally was going to Sturgeon Bay, WI. Luckily I noticed in time
The facility was clean and organized,the staff efficient and helpful. I`ve come here for the past few years and have found no reason to keep coming back. I recommend this dealership to others.
The staff were excellent and understanding. They wete very helpful at a time of crisis for us. You have a very knowageable staff who know what to do and how to treat its customers. Excellent!!
Only problem for me was that the facility did not clarify the spacing between the storage units. This made it difficult for the customer to secure furniture items.
They were very friendly and helpful. However, the wait was long because they were understaffed.
The facility was able to accommodate my needs exactly. They were a big help.
Shawn the owner was great he was very helpful and they all knew what they were doing. Every time we went there they would recognize us and say hi.
Staff was friendly and knew their jobs well. We are very satisfied.
I only had access until 6:45PM which was inconvenient for me. The unit was very hot and there wasnt a ceiling. Overall, this was a very poor experience and I do not recommend this facility to anyone.
Couldn`t get into the storage unit despite 24 hour access. Still need to call and find out why.
Everything was good but I wish there were lights inside the storage unit as I had to walk out to `trip` the hallway light on several times.
for 3 weeks of our storage rental, we did not have a security card for enterence. This was an inconvenience because that meant I had to go into the office and have someone unlock the door for me.
it would be good to have a light in the storage unit itself - other wise service was good and very accomidating
Having the automatic payment option was really convenient. Thanks.
I rented a storage for 6 months, I also rented 3 trucks and a car dolly. The U-Haul staff was very friendly, helpful, and always tried to help me save money.
Geneva T. Hinton
Had to purchase $10 Uhaul lock Then new lock did not fit latch to storage unit! Staff drilled out latch hole but this diminished integrity of latch. Oh well at that point I didn’t have another choice
I wish there was a freight evelater on site. But thats life.
Difficult to reach a person from the actual location instead of call center, the unit had a dirt floor all my furniture got dirty-pest trap in said unit. Moved to better facility
Wish I could hv a pro rated price
Very helpful staff and nice storage unit!
I am still owed $35.00 late fee promised by your management as they did not facilitate a change in billing which caused me to incur a late fee.
People were nice - box was clean. BUT... the UHaul system was lame. They booked me to Traverse city then told me I could only go to Grand Rapids - at we were loaded.
LOVE THE CUSTOMER SERVICE THE GUY THAT HELP ME HE MADE IT MORE EASY FOR MY MOVING WHILE I WAS STRESSED OUT ABOUT IT
the service was good and the storage units were a good size for my things.
Servise was friendly and cooperative
Dated units, does not have the facilities and amenities that other storage places have. Did not have climate controlled unit.
The facility was in good shape and well maintained
The staff was extremely friendly. Even when the store became busy they remained polite and were very efficient. The storage unit was very easy to access and very convenient.
The Staff at 3815 UHAUL are helpful and supportive.Thank you, Ann Condon
I`m happy n satiesfied for there service n understanding
Mike and the whole team where extremely pleasant and helpful whenever we had to access the storage unit. And also when we rented a truck to move out of state. Thank you all for being professional!
As it stands, as a result of this experience, and despite all of my former positive ones with U-Haul, I would not recommend U-Haul to anyone, friends, family members, acquaintances, or strangers.
Service was good, friendly and helpful.
Contacting someone on the phone was nearly impossible, as the box was not delivered when scheduled. The people in the store were very nice and helpful
Thank you for you great service. Will probably be back next spring!
Friendly manager, THANKS! Nice supply of moving supplies available for purchase, easy access to facility, helpful staff. would recommend to friends
They provide very good service.
I had excellent service from the workers at 28th street in grand rapids mi. they were extremely helpful.
All of the staff are very helpful. They are very concerned about their customers.
I had my storage unit for one year and didn`t have any problems. I would have liked them to be open a little later but I understand the hours and availibilty.
The office was always understaffed and the standard operating procedures for renting the space were obsurd. You have no business calling yourselves a service business
Location did notknow how to bill U-box. Found out I had to take it to a different location which wasn`t clear from the online reservation. Staff didn`t call me back when they said they would.
Everyone was professional and helpful
extremly helpful courtious and nice
I rented a truck just hours before the biggest blizzard in many years and lost my key somewhere in a snowbank. The GM Michael Auch helped me alot. Thanks, Phillip E. Hermes Abilene, TX.
Very helpful and considerate
I was overall please with the services with the exception of the checkout taking 15 minutes or so. If this could be streamed lined than customers would leave on a happier note. Thanks UHaul!
All was great except the hours some days close a little later like 9
I truly appreciate the staff. They were very friendly and helpful. Going to extra mile to make things easy for you.
The storage area was a good value.
Very helpful and friendly staff. Mike, The manager of the operation is outstanding.
payed for almost 2 years on time and you guys are going to ruin my credit because your managers don`t want to admit that i told him that i moved out
There was always a lack of staff to help people. I mean just to get a key to go into storage you have to wait for an hour to get into storage.
I was given a corner space where there is no light...We were moving into a space in the complete dark,not knowing what we were tripping over.I do not plan to use uhaul again.
Couldn`t remember if I had responded to this. Disregard if I had
Employee was very courteous anf helpful.
The manager, Mike, was teriffic and very helpful!!
Some storage doors were bent, otherwise great! Indoor load/unload is wonderful. Staff is GREAT, yet always really busy.... lines.
There is no elevator, it is not climate controlled, no dumpster, and not enough help. The staff is really great, but the manager is a jerk who is on a power trip.
I only wish the units could be accessed later into the evening, but otherwise very good service. Clear, helpful and prompt.
If anything, the location seemed understaffed. All of the employees were doing a great job and clearly working hard, and yet, there were wait lines both inside and outside at the truck return.
Experience was quick and well informed.