Customer Reviews for U-Haul Moving & Storage at Centerpointe Mall
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Centerpointe Mall
Nothing went as planned. We had to fight the whole way to get what we reserved. We were called to say it wasn't in stock but they'd try to get us another truck. We were never called back. So we finally went in and got a truck despite never being called back. Then the furniture pads we had paid for were not in the truck. We had to drive all the way back to pick them up. The girl on the other end of the phone said, "oh sorry yah I forgot. I was supposed to put them in the truck for you." You'd think due to inconvenience we would have been offered at least free pads. Nope. And no one really seemed very apologetic or sincere. That's all it would've taken. We have used uhaul on many occasions and never have I experienced such poor service and disrespect. We will never use uhaul again. Penske all the way.
Very friendly and helpful staff.
Location is congested, needs more space to move equipment.
It was very busy on a Sunday, with only one person behind the counter and one taking in the truck -
Don't offer check in prior when you have to go through the whole process again at the store. Accurately measure the gas available. I was told there was a half tank. I did not verify with person checking out I said it was below half. It was on a quarter tank before I had driven 20 miles. Just fill the tanks up so there is no question bringing it back.
Very nice people at the desk. Nice, clean equipment.
eager to help. Fast service. Got the job done.
Another great experience with Mike and his team
Staff handled being busy very well!! Very courteous staff from service desk to truck checkout. Used this location years ago, was not pleased at all...great to see such a positive change here!!!
The parking lot gets very full when trying to return. Sometimes too full.
Truck was clean but the passenger door had no seal and rattled so hard it flew open twice. Luckily there was no passenger.
Everything was great; from the first contact to the last!
Keep up the good work with customer service!
when I asked for a 15 foot truck, I didn't know that included the 3 feet over the cab. I needed 15' of floor space. My employee brought the truck back to the shop, then we had to go back to Uhaul and get a bigger truck.
I have rented from this location several times. They are great! The staff is very friendly and very helpful.
Nothing really; the people were cool, knowledgeable and quick
Nothing. Check in and check out was quick and easy. Clerks were polite and helpful.the van was newer and had air conditioning.
I believe I was overcharged and quoted a different price than I received. I rented a van for 1 day (19.95 per day) and .29 mile. I drove the van for 1 day and put on 149 miles. Charged $99. please call me 616-481-1016
The $19.95 pricing is deceptive, with insurance and a couple short trips, renters tax, and filling up the tank, I paid $58. Even without insurance, this would have been $44, more than double the displayed price. $19.95 gets you out he door, but the second you so much arrive at your destination you've incurred $6 in expenses.
Would have preferred to have received and returned the truck with a full tank of gas rather than a half a tank. Much harder to estimate the half tank. Ended up giving you several free gallons.
Nice new van... I'm a repeat user due to new equipment.
Mike the manager is awesome! Very easy to work with and took great care of me!
The clerk I worked with took time to get us a better rate, saved us over $60! Appreciate that so much!
The people at this location are always friendly and professional no matter how busy they are.
Nice newer truck and friendly help.
The gentleman who helped me on the morning of picking up my truck went above and beyond to make things work for me - I am truly indebted! Thank you for being so flexible and so caring during what was a terrible and stressful time. People like you make this tolerable. Thank you for your understanding.
Professional, clean, and kind staff, trucks, and facility. Thank you for making this painless start and end to my vacation.
When I asked for the nearest/best drop-off location to the zip code I was moving to, I was assigned to drop-off at a self-storage facility that did not have any room for equipment return. I was told this was the nearest location to my address, yet I had to drive past an actual U-Haul Equipment Rental location that was miles closer to my address and was better suited for equipment drop-off. Since I came in-person to get the initial quote and make the reservation I feel the attendant should have taken the time to assign me to the most appropriate drop-off location.
Clean Van. Very good Service.
One thing i would like to mention here is, while returning after hours, there were trucks scattered all over the entry, there was hardly any space to go in although it was empty at the back. Everything else was excellent.
Prices were good. Everyone was really friendly. It was definitely a quick, fast experience!!
Very efficient staff and the truck was easy to use.
the truck ran horrible kept stopping on us, but we were able to get the job done. Thankfully
I was charged a second day for a trailer rental. I was told that if I returned the trailer before noon the next day I would not be charged a second day. I returned the trailer at 10:30, but when my receipt was emailed to me it showed the return time at 12:00:00 PM, exactly. I am still in the process of getting a refund for the second day.
Dealt with Marcus and he did an exceptional job with being flexible with my pick up/drop off timeframes. He explained all aspects of trailer and tie downs. The equiptment worked great!
Your call center is not a smooth operation.
Do not like it that you can NOT call the local office. The call goes to your call center If I wanted a call center I would call one but I want the local manager not a person who really does not do anything other than read off questions from a screen.... bad system
The local manger was ok he helped me rectify an issue I had with the cal center
Very efficient , and quick checking in and out, had a little problem viewing my receipt on line from my phone
Excellent experience all around. Mike was efficient, friendly, and a pleasure to work with. Staff was very helpful and knowledgeable.
Wonderfully clean, nice new van,,we'll be back!
This U-Haul site is tops!!!
All good very friendly and helpful
The General Manager of this location is excellent. He always makes you feel like a valued customer.
Over charged..called the next day to make a complaint, a man said someone would call within 3 days and haven't heard anything.
The site is small and cramped but everyone is so helpful that they always do very well. An excellent team well led by management. David Hemmings.
Easy. Convenient. Awesome!
I was not happy that my reservation time was messed up. I had to spend an hour speaking to a customer service rep a week before my reservation to update my pickup time because someone put the time in without speaking with me first. After spending all that time getting my reservation straight, it was messed up when I came to pick up. The had my return time set for 2pm when the rep I spoke with told me that the truck didn't need to be back until the next day. My movers were rushed leaving my move incomplete and I was interrupted at work by an employee calling to ask why the truck wasn't back yet. The lack of communication amongst the staff was awful and I was very displeased
The service we receive at this U-Haul location has always been great. Thank you!
Process was quick and efficient
Make sure that the lights on the trailer are working properly. One side of the light was "out" of the "socket" and had to be pushed back into place. When we arrived at our destination, the guys there told us they were not working properly or should have been fixed before we even rented this trailer. This was very disheartening, since we had to drive 2400 miles through the mountains and a terrible storm. The trailer itself worked perfectly, no problems with that.
Everything was Awesome !!
I continue to use this location because Mike (and crew ) gets me in and out very quickly
If a customer calls and ask for one day rental then charge one day not two days you guys are basically ripping people off
Great service, very friendly staff!
Keep up great customer service.
Very slow to check in - not enough people to handle the business - wait to check out was excessive and frusterating
Quick, friendly service, good price for rental.
Light switch wouldn't work, and rather than assist..."well, you can have that looked at in a few days". It took me 5 minutes at home to correct it, but they wouldn't assist there. It is a uhaul hitch and mount too.
Mike and Angel ware very helpful
Truck bed could have been cleaned outfit
Thanks a bunch!!! Awesome service!
van was a breeze to drive and use and it received many favorable comments from neighbors who asked about its make / model. Thanks for running a great operation!
1. The sport trailer I rented had a threadbare tire on it. Since I was traveling a long distance I had to call road service immediately to get the tire replaced. Unbelievable that this trailer was not inspected prior to its rental. For the record, the road service experience was excellent, it just should not have been necessary.
2. The sport trailer says right on it in bold letters, "0ne Way Rental Anywhere!" Yet this location made me rent it round trip because they wanted the trailer back. This more than doubled my cost. I feel like I was lied to when I was told I couldn't rent it one way when it says right on the trailer itself "One Way Rental Amywhere!"
The inside of the trailer smelled awful.....it smelled like the person before used hauled a bunch of trash. The trailer was clean, but was smelly. Other than that everything was just fine.
Everything was great but as I was driving a mouse climbed out of the engine bay, on to the hood on the wiper cowl. It made for an entertaining experience for my friend and I. We have a video and pictures in case anyone would like to see. If these vehicles have cabin filters I would check that area for it so it doesn't nest in other vehicles. That just added to the joy of moving!
No improvements needed - a very smooth experience
Reserving the truck was easy. Pick up and drop off took no more than five minutes each time.
However, I do think that the blankets and Dolly should come standard with the rental of a U-Haul truck... especially considering they've been paid for 100 times over.
Hopefully they will help me with my storage facility problem
Love them...friendly, kind, and ALWAYS helpful...this was my third time and will always go back to them!!!! Keep up the excellent job!!!!
Real pleasure dealing with u haul. I like the efficiencies you have built in and fairness and simplicity of pricing, etc.
This location is friendly and professional. I would definitely use them again.
When we picked up the truck, a rear tire had a slow leak. By the next morning the tire was nearly flat and had to be repaired. Thankfully UHaul paid for this repair. However, the cab of the truck was very very noisy because the ceiling was missing a screw to hold it tight to the roof of the cab. So the wind coming into the cab made a very loud rattling and whistling sound. And when it rained, it rained inside the cab. The rain came down the back of the inside of the cab between the seats and onto the floor. UHAul needs to repair this truck so it doesn't make so much noise and it doesn't leak when it rains!
The people are very nice and down to earth, My african american lady was very helpful and thoughtful...Sorry Don`t know how to spell her name...But she`s awesome
Few places to park it on the lot - seemed to be overstocked! Not a bad thing.
The issue here is not the gas error on my side and the stores side, but the way the attendant (says owner on name badge) tried to portray me as trying to cheat on gas and his flip remarks.
Every thing was fine today until I returned the truck. I brought it to the attention of the attendant behind the counter that the high lighted gas gauge mark on the paperwork was incorrect and that I should have paid better attention when I picked up the truck. It turns out that the marking was off by only one gal of gas from the gauge inside the truck and I had used less that one gal of gas driving only 17 miles. The attendant wanted to charge me for three gal of gas and was being a jerk about the issue. I took the van and put 2 gals of gas in which brought the gauge higher than the mark on the paperwork. I felt that the attendant was accusing me of trying to cheat bottom line. I would have been cheated had I allowed him to charge me for three gals of gas since two was more than I used. I have been a customer of U Haul for years and was never talked to this way.
service was fast and friendly
I really appreciate the staff here. I used your space for over 8 years and would return. Thanks for everything.
Need to keep the drop off area as clear of trucks as possible so there is somewhere to drop off. Almost didn't have anywhere to park the truck.
Excellent service, better rates.....will not go to any other company. Thanks
I love the 28th street Uhaul facility. I have used it 3 times now.
It was a very convenient easy and smooth process. Good prices on everything needed for moving. Helpful staff.
Everything went smoothly.
Great service for a busy location. Thanks!
Having available trucks closer to the desired location is preferable opposed to paying $1 each mile going 12 miles out of the way just to rent a truck is a little ridiculous when there is a rental less than a mile from my house.....
Perfect and great price, very happy.
Fast, friendly and thorough. Very nice.
I was originally told that I could drop the equipment at the Alto location but when I arrived the person there was extremely rude. I rent from uhaul fairly regularly and haven't had an issue with anyone. The individual at the Alto location on Whitneyville was completely out of line and I would recommend that Uhaul keeps an eye on that location. Feel free to email me for more details of you wish.
I think it's great right now
the service staff was excellent , the truck ramp had difficulties that were documented when I returned the truck. I would have thought ensuring the ramp and guides would be inspected prior as this could have been a safety issue.
This location was very helpful, and they were the ones that installed my hitch. I have always had a good response here.
Best truck I have ever rented!!!!
We dropped the truck off after hours, so there was no personnel interaction, but the location is convenient and we like the fact that this is a full-service U-Haul store.
Good experience with this location. No problems with equipment. Reserved truck online but their system had me listed for the wrong size truck. Manager quickly addressed issue and prepped right size truck for me. Was in and out in minutes.
Trailer had a greasy floor.
I filled out the registration form on line, but it was still necessary to provide my license and they had to enter the information again. The last time I rented here was over 20 years ago, and the difference is like night and day. I'm glad I gave the location another try very good service and very good people behind the counter and working there. I'm sure I will be back and will be glad to recommend the location
The truck felt as if the transmission was going out. Also, the gas gauge doesn't raise until after the truck is going, so I ended up wasting more money to put it way above full because it was a little below full when off. Wasted probably $25-$30 in gas due to this.
I enjoyed driving a new cargo van. The whole experience with U-Haul, including the ease of adding blankets and a dolly to my order, has convinced me of the value-added benefits of moving with U-Haul.
Because this is a dedicated U-Haul location, not a side venture for an auto parts store, or motel location, they have a HUGE inventory of just about every product you can rent from U-Haul. I have rented trucks, a car transport, 6 x 12 enclosed trailer, 5 x 9 trailer with a ramp, and other equipment from this location. Their equipment is always clean, in and perfect working condition. They have always had what I rented available when I went to pick it up.
The people at this UHaul storage facility were fantastic to work with. They made everything so easy and pleasant.
Steven was great to work with. I'll be back again!
I had reserved a truck from another location (the Burlingame location) a few miles away, but when I arrived there they told me my reservation had been changed because they did not have the truck I reserved. As it was, I still did not get the 10 foot truck I reserved but got a 15 foot one instead (they only charged me for the 10 foot). I have dealt with the Burlingame location twice in the last year now, and both times my reservation was screwed up. I think it is probably more indicative of the organization as a whole, but not being informed of my location change was frustrating as we were coming from out of town and this caused a delay. I can't say that I would recommend U-Haul at all due to my experiences with them.
Easy pick-up and after hours drop-off.
Went very smoothly, very little wait time for pick up and return.
They completely messed up my order.
Better checking of equipment. The windshield wipers were in bad condition which resulted in a hazard to driving during a four-hour storm we drove through near Chicago. Staff was helpful.
I was told we could drop off after hours. It was very difficult to even get in the lot and find a place to leave the trailer. It took longer to find a safe way to unhook than it did to hook up in the morning.
Better signage for how to do an overnight dropoff.
Fast and friendly customer service! Thank you!
people were friendly and courteous you couldn't have done much more to improve my experience
I experienced great service from your staff....thanks!!!!!!
Everything went smoothly on both ends great company to work with
The Truck recommended was twice as big as it needed to be, so I spent way too much on the truck and gas. The right mirror could not be used because it didn't even show the road and that was very dangerous! I would like at least a $300 refund. D Lowell Stacy 913-749-6120
Everything was excellent this was not my first time using this location I returned because of the service
The truck was old and showed it. If I had rented it for out of state, I would have returned it and asked for another one. However, it suited my needs fine. The overall experience was beyond my expectations. The crew we hired on the website was awesome.
did great work, but overcharged
Prices are way too high, it cost 57 dollars to use a pickup for 2 hours.
That is ridiculous.
The best store that U haul has ever serviced me from.
Very easy pick up and drop off. Great flexibility.
Very friendly, helpful people. A great experience because they checked me in and out quickly.
Sold Me Equipment That Damaged My Personal Vehicle and Causes Me Many Problems as a Result..
staff were very helpful and nice. it is a well-run location
Enlarge key slot so can return key after hours. Put key return on side of building. I was confused as the truck drop off is on the side and the key return is in front. Not to mention we parked in back. The intuitive place to look would be on the side.
As your call center was reserving my 17' truck(I only needed a 15') someone else had gotten the last one. The rep tells me he has a 20' truck and that all I had to do was to tell the store the day I came in what had happened and they would only charge me the 17' length. This was not at all what happened. Michael Auch's(store manager) explanation was they don't know what the rules and guidelines are in our call center. So, because Uhaul is apparently not on the same page as a company the customers have to suffer. Not only did I have to pay extra, I was sworn at by the Store Manager Michael Auch. I would highly advise for individuals seeking a rental to explore different companies. This was a poor experience for me with Uhaul. All for $10 that Michael Auch saved his store.
i continue to use this location because of the fast and efficient service by Mike and his staff
The customer service representative was extremely helpful. He helped us us out in a tight situation. I will highly recommend Uhaul.
Quick and efficient service. Friendly staff.
Drop off was quick and person was very friendly and helpful.
The men who took care of me were extremely professional and helpful. I would highly recommend this location to any of my friends who need to rent a trailer. I also will make this my main U-Haul location.
Can't think of a thing, it was great.
I had a great experience with this U-Haul location. The staff was very friendly and extremely helpful. I would use them again and recommend them to others.
Everything was of satisfaction, except we were not shown how to gain access to our new storage room.
Manager is friendly until you have a problem or complaint. Terrible listener.
All the employees I came in contact with were very helpful and friendly Thank you to all of them
Very clean and friendly people
We found the manager to be very poor at customer relations. She made no attempt to truly listen and rudely kept quoting current policy when we suggested a more customer friendly one.
When I originally got the storage unit I was paying 24.99, months later I was paying 29.99, about a yr later I was paying 34.95. If the price had stayed at 24.99, I would`ve kept the storage longer.
Mike and everyone at the centerpoint location were very helpful and gave me a great experience. Would recommend
Staff at Centerpointe were very helpful and understanding. Would definitely recommend
The management team at this location was very helpful and made the move-in as easy as it could be.
The problem is that my rental unit was raised to high along with the late charges. I will not pay $60 to $80 on a 5 x 8 rental unit. Racine
The survey questions provide my description.
Misleading on the access hours. Several places stated 24 hr access, but when I actually got there and signed the paperwork they told me it was NOT 24 hrs. Very disappointed!
The person we booked with did not inform us about additional costs for insurance and a specific lock, both which are required. It cost$24.00.A weak apology was offered, nothing more done.
Second floor w no elevator is my only concern.
Customer service was great! The best I have experienced at a UHaul facility.
The staff was extremely helpful, friendly, and courteous. I was more than pleased with my experience at uhaul!
perfect all ubual places should be this helpful and amazing
the best service of any where i have gone to thank you
The only thing i did not receive is my accress card to facility as i was told i would receive one.
Everyone was very polite and professional and worked diligently to make all of us guests taken care of and happy...Thanks to everyone at the UHAUL in Kentwood, Michigan on 28th Street....
check your system for closest location alternatives. I moved to Traverse City, MI and my U-Box originally was going to Sturgeon Bay, WI. Luckily I noticed in time
The facility was clean and organized,the staff efficient and helpful. I`ve come here for the past few years and have found no reason to keep coming back. I recommend this dealership to others.
The staff were excellent and understanding. They wete very helpful at a time of crisis for us. You have a very knowageable staff who know what to do and how to treat its customers. Excellent!!
Only problem for me was that the facility did not clarify the spacing between the storage units. This made it difficult for the customer to secure furniture items.
They were very friendly and helpful. However, the wait was long because they were understaffed.
The facility was able to accommodate my needs exactly. They were a big help.
Shawn the owner was great he was very helpful and they all knew what they were doing. Every time we went there they would recognize us and say hi.
Staff was friendly and knew their jobs well. We are very satisfied.
I only had access until 6:45PM which was inconvenient for me. The unit was very hot and there wasnt a ceiling. Overall, this was a very poor experience and I do not recommend this facility to anyone.
Couldn`t get into the storage unit despite 24 hour access. Still need to call and find out why.
Everything was good but I wish there were lights inside the storage unit as I had to walk out to `trip` the hallway light on several times.
for 3 weeks of our storage rental, we did not have a security card for enterence. This was an inconvenience because that meant I had to go into the office and have someone unlock the door for me.
it would be good to have a light in the storage unit itself - other wise service was good and very accomidating
Having the automatic payment option was really convenient. Thanks.
I rented a storage for 6 months, I also rented 3 trucks and a car dolly. The U-Haul staff was very friendly, helpful, and always tried to help me save money.
Geneva T. Hinton
Had to purchase $10 Uhaul lock Then new lock did not fit latch to storage unit! Staff drilled out latch hole but this diminished integrity of latch. Oh well at that point I didn’t have another choice
I wish there was a freight evelater on site. But thats life.
Difficult to reach a person from the actual location instead of call center, the unit had a dirt floor all my furniture got dirty-pest trap in said unit. Moved to better facility
Wish I could hv a pro rated price
Very helpful staff and nice storage unit!
I am still owed $35.00 late fee promised by your management as they did not facilitate a change in billing which caused me to incur a late fee.
People were nice - box was clean. BUT... the UHaul system was lame. They booked me to Traverse city then told me I could only go to Grand Rapids - at we were loaded.
LOVE THE CUSTOMER SERVICE THE GUY THAT HELP ME HE MADE IT MORE EASY FOR MY MOVING WHILE I WAS STRESSED OUT ABOUT IT
the service was good and the storage units were a good size for my things.
Servise was friendly and cooperative
Dated units, does not have the facilities and amenities that other storage places have. Did not have climate controlled unit.
The facility was in good shape and well maintained
The staff was extremely friendly. Even when the store became busy they remained polite and were very efficient. The storage unit was very easy to access and very convenient.
The Staff at 3815 UHAUL are helpful and supportive.Thank you, Ann Condon
I`m happy n satiesfied for there service n understanding
Mike and the whole team where extremely pleasant and helpful whenever we had to access the storage unit. And also when we rented a truck to move out of state. Thank you all for being professional!
As it stands, as a result of this experience, and despite all of my former positive ones with U-Haul, I would not recommend U-Haul to anyone, friends, family members, acquaintances, or strangers.
Service was good, friendly and helpful.
Contacting someone on the phone was nearly impossible, as the box was not delivered when scheduled. The people in the store were very nice and helpful
Thank you for you great service. Will probably be back next spring!
Friendly manager, THANKS! Nice supply of moving supplies available for purchase, easy access to facility, helpful staff. would recommend to friends
They provide very good service.
I had excellent service from the workers at 28th street in grand rapids mi. they were extremely helpful.
All of the staff are very helpful. They are very concerned about their customers.
I had my storage unit for one year and didn`t have any problems. I would have liked them to be open a little later but I understand the hours and availibilty.
The office was always understaffed and the standard operating procedures for renting the space were obsurd. You have no business calling yourselves a service business
Location did notknow how to bill U-box. Found out I had to take it to a different location which wasn`t clear from the online reservation. Staff didn`t call me back when they said they would.
Everyone was professional and helpful
extremly helpful courtious and nice
I rented a truck just hours before the biggest blizzard in many years and lost my key somewhere in a snowbank. The GM Michael Auch helped me alot. Thanks, Phillip E. Hermes Abilene, TX.
Very helpful and considerate
I was overall please with the services with the exception of the checkout taking 15 minutes or so. If this could be streamed lined than customers would leave on a happier note. Thanks UHaul!
All was great except the hours some days close a little later like 9
I truly appreciate the staff. They were very friendly and helpful. Going to extra mile to make things easy for you.
The storage area was a good value.
Very helpful and friendly staff. Mike, The manager of the operation is outstanding.
payed for almost 2 years on time and you guys are going to ruin my credit because your managers don`t want to admit that i told him that i moved out
There was always a lack of staff to help people. I mean just to get a key to go into storage you have to wait for an hour to get into storage.
I was given a corner space where there is no light...We were moving into a space in the complete dark,not knowing what we were tripping over.I do not plan to use uhaul again.
Couldn`t remember if I had responded to this. Disregard if I had
Employee was very courteous anf helpful.
The manager, Mike, was teriffic and very helpful!!
Some storage doors were bent, otherwise great! Indoor load/unload is wonderful. Staff is GREAT, yet always really busy.... lines.
There is no elevator, it is not climate controlled, no dumpster, and not enough help. The staff is really great, but the manager is a jerk who is on a power trip.
I only wish the units could be accessed later into the evening, but otherwise very good service. Clear, helpful and prompt.
If anything, the location seemed understaffed. All of the employees were doing a great job and clearly working hard, and yet, there were wait lines both inside and outside at the truck return.
Experience was quick and well informed.