Customer Reviews for U-Haul Moving & Storage at Chapel Hill Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Chapel Hill Blvd
My box didnt come on time, not much late though. But the loaders were magically efficient, and very friendly. Will recommend them !!
Very Impressed with all the supplies they offer and how reasonable everything was. The staff was awesome to work with. I would definitely use U-Haul again in the future.
Another great experience with Chapel Hill Blvd U-Haul! The staff is very personable and the equipment ready as promised.
Have more people on site during highly frequented days (i.e. late July and early to mid-August). We waited for about 15 minutes until an agent was available for us.
Truck emergency and regular brakes did not work. When I called and notified reprentative of issues I was hung up on the first .second time I called I was told truck was available for come to stop out truck. When I arrived jousha stated truck was going to one trip and was scheduled for someone else. I arrived in the morning and didn't get truck until 2:30.maintenance technician came to repair truck at 1:30 but indicated brakes we're stuck in neutral. My plans were destroyed for the day my hired help could help move entire day due to timing. I had to hire additional help . I was suppose to be out of home by 2:00pm to avoid being charged additional fees. I didn't get truck until 2:30. Stephanie called 9:00 am th next truck and indicated I was late bringing truck back and there was this poor family that needed to travel a cross country. She not onc apologized for my inconvenience.
Staff members were very helpful and enjoyable to interact with!
Thought I was oversold? Maybe? Not sure.
I think if a customer asks about the locks on the trucks and you say there is one, that the staff should make sure it works. I asked, several times, about a lock and when I got the truck home and the truck loaded, the lock didn't work.
I called and was told I'd be compensated for having to buy my own lock and then when I returned the truck, the employee that helped me was very short, curt and didn't want to hear what happened OR offer some remedy for what happened to me. It was disappointing and put a bad taste in my mouth.
There is not quite enough parking during high-traffic times -- but I think the weekend we went is the busiest of the year.
Make sure all ordered supplies are on hand.
My experience with this location was fast and friendly.
I would not recommend U-Haul to anyone nor will I use again. Reservation was at 2422 New Raleigh Hwy, Durham, NC. When I got there I was told truck was there but customer had key. Waited for customer to bring key. After a while they found me a truck at other location. I was late for pickup and had to drive much farther. What kind of vehicle rental business does not keep spare keys? I was given $10 off, but that didn't make up for inconvenience and wasted time.
That 26' truck, number 3901 I think, had the WORST vibration at 65 mph and drove awfully. I'm tempted to go with Penske diesel trucks next time, which are smoother and more economical. And they have a lift gate.
I rented a truck for a day and found out I don't have to use it anymore. I returned it within two hours. Stephanie the manager refused to refund me back my money. I was so disappointed . I think it's a rip off. What about customers satisfaction? ????
The checkin guy was rude. The entrance on a service drive hard to find.
There was a weird thing with refueling the van before I returned it: when I got to the gas station, I didn't look at the fuel gauge before I shut off the engine, but after I shut it off, the needle went to zero. I thought this couldn't be right, so I turned the engine on again and waited for a few seconds--the needle didn't move, but the fuel light came on, so I decided to fill the tank up as much as it would take to get up to 3/4 from empty, which is about 25 gallons. The pump shut off automatically at about 10 gallons, and when I started the engine again, it said the tank was completely full.
So, I paid for a bit more gas than I needed to. I figured this would be difficult to demonstrate, so I didn't ask for a refund. But it would be nice if you let customers know in the future that the fuel gauge does this.
My box was quite tattered, and some goods received mold damage, so I wish the boxes were stored in a drier location. However, overall it was okay.
You offer the truck at $29.99 per day. Fair enough. I get there and they added per mile driven charge (no unlimited), and taxes. When I returned it after putting $10 of gas, they said it was low and to put in 6 gallons (another $16.00).....By the time I was finished in all, my total cost came to $73.00! Outrageous, added to the fact that I had to put in another $21 worth of gas. This was a ripoff, and I only had the truck for a few hours. I won't use this place again, as it was not worth the cost. Very disillusioned with all the charges.
Be somewhat flexible in terms of duration for which UHAUL is rented.
Fill up the gas tanks so trucks are rented with full tanks. Having to calculate how much fuel to add to get to the level it was before is an unnecessary hassle. People have no patience for it after a hard day of moving or whatever work they needed to rent a truck to do.
The drop-off was quick and efficient. The movers you recommended were friendly and hard-working.
I asked to pick up the truck at 7:00 am but when I got the contract by email the pick-up time was listed as 10:00. I went on-line and it was easy to change, but I shouldn't have had to do that. The drop-off process was not explained to me. At the time I reserved the truck, I wasn't sure if I would drop it off in Charlotte or bring it back and the guy didn't explain the possible scenarios to me. I called and the young woman I talked to did explain that I might not be able to pick the truck up at the same location, etc. It would have been helpful to know that in advance. But, overall, it has always been a good experience renting from this location and I will continue to do so.
Big location, lots of equipment.
My box was moved to a different location even though I specified that I would be moving into it over a few days. I received any notice.
Tow dolly was damaged when we picked it up, but we didn't discover that until we were on the road with a full truck. Staff could've explained it's use and set up a little better. Overall the experience was fine though, and the job got done safely, which is ultimately what we were hoping for. We will use UHaul for moves like this in the future for sure. Way cheaper and easier than using incompetent interstate moving companies.
Equipment pickup (14' truck + tow dolly) was overall pretty easy, although safely setting up the tow dolly could've been better explained by staff.
One of the staff was extremely rude while another guy named Cornelius was extremely helpful and had to make up for the rudeness of his boss.
My return was due at 12:00 pm. I brought it back at 11:40 am. They didn't put it in their system until 12:07 pm and automatically charged me $23 for an extra day... Basically robbed me. Never will return and will provide bad reviews to everyone. Very negative uhaul.
I have rented trucks from you before and I felt the costumer service to be much lower than what I would expect. At one time, you rented a leaking truck that was to be driven cross country. As a result some of my belongings got wet and damaged.
On the second time, you confirmed with me a 24 ft truck at my requested location. Then, you tell me it is not available. When I speak with costumer service, there is not much that is done to fix the errors or to compensate me for the unnecessary extra time I spend to fix the problem.
When I went to pick up the truck, there was a very long line that can be very easily avoided if you put a couple more people at the counter when the store opens.
After renting a truck from you twice, I feel your service can be greatly improved.
friendly people - very efficient.
However they took my paperwork and emailed a receipt that does not show what I paid. I need another receipt to get a refund for the moving costs. Please email me another receipt showing the total costs to:
Thanks a lot
This was my first experience with U-Haul and right now I do not know how to improve the service, I just liked it a a lot.
Pretty much anything you need for a move is here.
A clean car will always impress a customer.
Everything went as planned... which makes it the only time during my moving process has happened with haul. I was properly charged got and received what I needed promptly.
The wait to pickup was unexpectedly long.
Not enough parking at this location.
Continue providing the same fast and friendly service I received
Nothing the service was great.
The whole experience was great! Thanks!
Inappropriate double charged and rented for one day and charged additional day. Unbelievable this company cheating like this. So disappointed to rent the car from your company! very very bad expericence never had in USA!
Excellent service, easy to use website to book vehicle for time needed. Great experience.
When renting a vehicle, provide straps or safety cords in vehicle.
Check out was thorough but quick. Highly recommend.
It was really easy to pick up a vehicle and the drop off was even easier. Would use this location again.
Ms. Storm was exceptional an would go back even for a visit. She was very professional.... Thanks
The experience was stress free. The return was quick and easy. I recommend moving during the week.
I was very impressed with the professionalism demonstrated by all the staff at this Uhaul location. I had an excellent experience and plan to become a repeat customer! Well Done!!!
Roof of truck leaked rain water on my sectional.
Air conditioner stopped working in truck.
Truck was very old and in need of replacement.
Customer service at location was horrible and staff provided conflicting information to my inquiry regarding rate for an extra day.
Overall, I would not ever use this location again and I may not even want to use U-Haul again as a company.
great service, attention and professionalism
Nice location, very helpful staff.
The mileage I was traveling did not equal the distance I needed to travel. I told the associate that his calculation was from his location to the UHaul location in Harrisburg but I needed to travel to Pine Grove, which is past Harrisburg and then drive the truck back to Harrisburg to drop it off. He told me that is how they calculate the mileage but he could give me 15 additional miles. I of course went over the mileage I was allotted and had to pay the additional .40 cents per mile. If I would live at the drop off location there would not have been a problem. The person that checked me in at the Harrisburg, PA location told me he would have given me at least 50 extra miles to cover the additional travel to Pine Grove and back to Harrisburg.
The cargo vans should be an extra 6" tall. It would allow for a queen sized mattress to fit, without having to be at am angle.
A good rental place. I have been renting the truck and trailed there for 3 times.
Dropped trailer off and checked out in 5 minutes. Great service.
I telephoned and made a reservation for a sports trailer about 4 days in advance. The person who I spoke with stated that the trailer was available for the dates I requested. When I went to pick up the trailer, there was not one available, However, the young lady who I believe was the manager contacted the Raleigh location and personally went and picked up a trailer for me. Excellent customer service.
I don't think you need to do anything different. I will use uhaul again. Well done!! I would definitely recommend to others.
AC didn't work on my 15' truck with only ~7300 miles. My 4.5 hour drive should have been much more comfortable.
BETTER COMMUNICATION BETWEEN PHONE REPRESENTATIVES AND STAFF IN THE STORE. THERE WAS CONFUSION ABOUT SEVERAL THINGS. THE EMPLOYEES IN THE STORE HANDLED IT EXTREMELY WELL THOUGH. THANKS
The call center needs to improve completing the order form better so that what is agreed upon between the call center and the customer then is transferred to the local U-Haul Center. This was not our case, the call center didn't document all miles that needed to be traveled even though they knew this information. We have learned to call the local store to reserve the truck next time. The staff was outstanding! We couldn't have been in better hands!!!
My reservation for pickup was changed five times to finally back to the original reserved pickup location after I called reservations twice and my pickup location had been moved to 25 miles away the day before my reservation. This is unacceptable and if U-Haul continues this kind of actions it will result in the loss of customers. Customer Service Agreed
Fantastic service and love that there are long hours for late drop off! Just call them if you can't get your hours online. Employees are courteous and helpful. Only improvement was that upon dropping off our trailer, the employee wanted us to back it up into a very specific area, which was difficult to do.
Fast, funny, and the truck was easy to drive.
Service road was very difficult to get in and out of.
Nothing they were very professional everything was spot on and on time, keep up the good work.
I moved my items from duke university to alden place apartment, the van counted me for 19 miles. In fact it is only 9 miles based on my car and my friend car. why did the van count so much miles ?
Reserved a pickup but when I went to pick it up I was told that I was rented a cargo van instead. The people in line before me was rented a pickup truck that I feel was the one that was reserved for me The person helped me made it as right as possible and the experience turned out ok. But I think in the future you should be told that you might not get what you reserve because another person might rent it out from under you.
Staff was helpful. Facility was clean
Staff was very helpful and friendly both in the rental process and deciding what was going to be the best size truck for us and the pickup process! Great job Josh and Stephanie!
The staff were great. I lost my key to my lock during my move, the 50$ fee to have a lock drilled was obscene.
Fast checkout and even faster check in. Nice people. Uhaul has come along way.
I received excellent customer service in Durham. The associate helped me figure out which vehicle I needed to rent based on what stuff I had and he ran several scenarios to see which would be most cost effective for me. He didn't have to spend so much time with one customer, so for that I am very grateful and I would definitely recommend the location to all my Triangle-area friends.
nothing, staff quick and friendly and fast
Customer service at counter was subpar.
I had a confirmed booking for a motorcycle trailer. When I arrived at the U-Haul location I was informed that no motorcycle trailer was available & the earliest would be 24 hrs later. This was unacceptable as I had taken time off work to complete a trip. I was asked to go into the office to sort this out.
On my way to the office I found a motorcycle trailer myself located on the lot. I subsequently used this one & completed my trip.
I rated the experience as average as I was able to complete the move of my motorcycle on time, but I am uncertain whether it would have happened without my intervention as the staff did not have a complete inventory available on their handheld device.
Easy access and Everything was done very efficiently.
Much better experience than the last time I rented a U-haul truck!
Improvements needed to eliminate long waits in line for service, if only to make a purchase of boxes, bubble wrap, etc.
Truck wreaked of cigarette smoke. Definitely will make me hesitant to rent another truck. Other than that, I have no complaints about this location or the truck.
Excellent customer service, employees were very helpful.
Quick and courteous service!! Wonderful experience. Thank you!
"After hours drop off" instructions posted at location were geared towards trucks - something specifically addressing rented trailers would have been helpful.
professional, polite, attentive staff. I will go back to this location.
Everything was great. Travis checked us in and was friendly, efficient, and courteous.
Slow check-in and input error for return date caused for a slow checkout
Not the fault of the location, but booking on the website is very misleading as far as total charges because it does not include rental tax and does not mention that it will be added at the pickup location. I'm sure I'm not the only customer feeling upset by substantial additional charges that were never indicated in the total given online. I understand that the rental tax varies by state, but certainly UHaul could figure out how to include it based on pickup location or at lease warn customers that it will be added onsite at pickup. Very disappointing and misleading.
I didn't realize I had bee charged for an extra day. I would have kept the trailer for another day. This information was not explain during the contract process. I had done the rental online for quick in and out customer access.
Answer the phone. I almost gave up when no one picked up. Turned out had great experience once I just showed up
The staff completely messed up my order. I am very dissatisfied.
1st, my reservation was made at a store that was not open on the day of my reservation. I had to get a truck in a totally different city from where I was moving which costed me way more than it would have been at the original location. They did nothing to compensate me. Then I was given a wrecked truck that they claim I damaged and I did not. I am completely dissatisfied with my service
The truck return was very quick and easy. It would have been nice to have received a discounted rate for returning the truck on the same day though since we had a short move and didn't need the truck for the second day.
A more cheerful sales agent would do much to help customer satisfaction.
thank you for everything!
Great experience from start to finish!
In sweltering heat and humidity I unloaded my car and trailer into a truck and no one offered to help. Also, I needed to get to a Bank of America (2 miles away) and no one offered to drive me there even though I was going to spend over $1700 at Uhaul.
Great experience. Rental was quick and easy and return was too.
Overall it was a very good experience.
Service was good and return equipment is very easy...
We had a TERRIBLE experience with the movers but Joshua and Demetrius were extremely helpful.
My experience was great. But the company is to far out.
We were charged for two extra days. I spoke with a Uhaul representative at the time of drop off. How do I get a refund?
The whole process took much longer than I expected. I had to wait for a long time in line three times -- first to get the truck Friday night, then to get the trailer Saturday morning, then to trade the trailer because the first trailer would not work with my car. As a result, I was two hours late meeting my movers at my destination. I arrived at 9:30 and didn't leave until nearly 12. It would be helpful and reasonable to have one clerk available to expedite people who are already in process or for the guys helping with the trailer to make the paperwork change, rather than the customer getting back in line to wait for every paperwork change. I appreciate the guys helping me with the trailer, however.
Over all, I had a bad experience with U-Haul. I called this office at 5:30PM to see if they had the trailer I needed available, and they said no and the customer service lady found the trailer at another location. She said that the store I needed to go were closing at 7:00 and I needed to rush there, and which I did in despite of bad thunder storm. I arrived at the store at exactly 7:00 and the store manager said that he could not help me because they were closed, (that's customer service for you at its finest). So I called the customer service again and explained my situation to her and she found another trailer at another location that is opened until 10:00PM. I travelled 1 hour to this other office and when I arrived, the office was closed. And again, I contacted customer service and they told me that they should be open, but they are not. After talking to 10 customer service, because not one could help me, I was always transferred to another one that tried to help. After talking to another customer service, she then told me that the 4411 Durham Chapel Hill Blvd had one available and I needed to get there before they close at 10:00. After driving several hours that night to different U-Haul locations, I finally arrive at the original store that I called earlier and had several trailer available that they said they keep for customers that comes in only. While picking up the trailer, the person who was helping me stated that since they had to work late for me, I should give them a tip for helping me out. I never experience such a thing with U-Haul before.
U-Haul customer services do not have a clue to what they are doing, always transferring customer so that they don't have to deal with the customer, passing on the buck. I wasted my time and money that I didn't have to. I will not give tips to a person that should be dong their job and getting paid by U-Haul.
I will not go to U-Haul and rent from them again, no accountability and will not admit when they are wrong. Thank you for the past services but this person and people I know will not be using U-Haul again.
Vehicle needed washing - especially the windshield. On return, site was understaffed with long wait times.
Had to redo 26 ft truck contract three times. The first truck had lights hanging from the ceiling, second had part of the tied down rail broken.
Third truck had not been serviced since may. This was pointed out by the first repair man after the water hose blew off the truck in the middle on Kansas. Had to put six quarts of oil in the truck over 2000 mile trip. Second repair required sleeping in a truck stop with family to wait for repair shop to open.
Fill my order accurately.
The equipment that I reserved was not available when I came in to pick it up. While the staff were helpful in accommodating my needs and providing options, knowing about the overbooking in advance would have been greatly appreciated.
Nothing. You guys are great!
The only negative was that the truck cab reeked of stale tobacco. It almost made me sick. Otherwise good. RB
Air conditioner did not work.
Have more staff it is always very busy b
Continue with the crew you have. Everyone made me feel like I was the most important customer they had. Even the person at drop off, who was very busy, took the time to make sure everything was ok. Thanks so much team!
The customer service representative that helped us check-in, was the same one from 5+ years ago at the downtown Durham location... and he remembered us! Also, your company managed to schedule a 12' truck, last minute, for Saturday morning pick up. Thank you!
good service and easy pick up and drop off
My U-boxes did not arrive on time. When I called the store, multiple times, I kept getting routed to the call center who could not tell me where my U-boxes were or when they would arrive.
The windshield on the inside of the vehicle was badly spotted and in need of cleaning, this is a safety issue and no vehicles should be sent out with dirty windshields. Wiper blades were also old and didn't make a clean wipe again a safety concern.
Cannot reach facility by phone.
Call center takes message but no reply in a week.
Uhaul was great. saved me a lot of dollars. Those fucking moving companies suck
U-haul employees on both ends of my relocation from California to North Carolina did not know how to work with the U-boxes. They didn`t know how to check out, in, or bill. Much stress for me and them.
Every employee I encountered at this location was 100% professional, helpful and friendly, whether in person or on the phone. From installation of hitch, to buying or returning packing supplies, to finally picking up my trailer - all went smoothly thanks to all the great Uhaul employees at this location. Thank you so much for assisting me and answering my many questions!
The only issue I had was with the first truck (15 inch), it needed a wheel alignment . It would sway from side to side if you drive over 45. I took the truck back and received another for one with no problems. Checking in and out was great and the staff was excellent.
General comment - quick and easy process....
The van has a black grease or oil on the rubber tap and made my white coach dirty I can send you pics.
Talk you employee and he ony says appologize
Helpful staff, very accommodating.
Very nice and friendly crew even when it's busy
but not during student season which wasn't a consideration I had taken into account. It was a little understaffed and busy.
As far as service, the staff was great from getting the truck, to dropping off the truck. Only a couple of gripes:
Furniture dolly wasn't loaded, and didn't know until I was all ready at destination.
Secondly, the truck was terrible to drive. I've driven the 26' truck multiple times but this one needs to be in the shop. Handling was a struggle on the interstate, and it felt like it had no power steering and the alignment felt off. This made the move very difficult and dangerous in my opinion being on the interstate and driving an extended distance.
The truck had 183,000 miles on it and felt like it was going to stall at any moment.
Fantastic from start to finish. Everyone was kind and competent. Some locations can be awful but this particular one blew me away with how well it was run!
The way gas requirements works is quite odd and imprecise. We went a total of 8 miles and add to fill up more than 3 gallons because it was just a tick below full. additionally, we paid more at the gas station than we would have had to pay at uhaul. i suggest you find a better system than approximation to determine gas requirements.
Three moves in three months. All three were u-haul moves. This location was, by far, the most professional and efficient of the bunch. As a real estate broker, I get to make recommendations for such services. This place gets high marks.
I wasn't told that I had to return the truck by a certain time so I started getting calls and messages. ..I never got them because I was moving.
Truck had leak in the cabin and moms attic. Ruined a couple hundred dollars worth of books and I will not be able to reuse any of my boxes. I was also accused of misplacing the dolly that was provided, but it was stolen off your lot. Simple fixes on your end, but made my experience very unpleasant. Will look for alternatives for my next move.
The truck had quite a few miles on it and didn't always start the first time. However, the experience overall was a good one. We needed to exchange our first truck for a larger one, and the staff were very helpful.
The uhaul location in Durham didn`t ship my uBox until after it was supposed to arrive in MA, making it over a week late. Unacceptable.
None. Continue the excellent service.
Please have more vehicles available if possible. Everything still worked out though but a little bit mire inventory is needed especially during the summer where people tend to move the most.
The man was very quick and helpful
It took the person completing my paperwork 13 minutes to complete the paperwork for an online reservation. He repeatedly asked me questions already completed and answered on the original reservation.
Show me how to adjust mirrors, etc. when first picking up the truck. Other than this, everything was EXCELLENT!
The "documented" fuel and mileage measurements were not accurate at departure.
Staff was kind and helpful.
Renting from this U-haul location was so fast and easy. The office personal were very friendly, efficient and helpful. I arrived thinking it would be as stressful as when u rent a car but it could not have been more unlike that. I will highly recommend them for future rentals.
The equipment did not work. The box did not open so i had to go back to the service center the next day. I had hired labour to help me with the move and I lost 150 dollars on labour.
This was a fabulous experience. The staff were friendly, knowledgeable and capable. Trailer pickup, hitch and inspection were timely and well done. Return was expedient and professional. Thank you!
After I made the reservation on line and appeared in the store moving day o was told he truck had to be returned by 1:00pm for another reservation or get a smaller truck for an all day rental. Thanks for the inconvience
All the employees helping us hook up and unhook we're very helpful and knowledgeable.
it is to far from my home so I can not use it again
all was well
Drop off was easy to find, the staff was ready when I pulled in. The check in only took a few minutes.
GIVE ME A DISCOUNT ON THE MISTAKE THAT MADE BYE UHAUL!! I WILL NEVER DO BUSINESS WITH UHAUL AGAIN!!!!!! IT WAS TROUBLE!!!
The customer service needs to be improved! The guys working the desk were very rude at first and I had to wait 15 minutes before another person came in to help! I was very unsatisfied with the customer service I received, also he wasn't very helpful when I asked questions, I felt I was very rushed and he wanted to get me in and out so he could continue on with his other work. I wouldn't recommend someone to use the service.
When I reserved this agreement, I was quoted $172 included tax. When I checked out at the pick-up place they charged me $191. I would like someone to address this situation if possible. The gas tank was also a little below 1/2. At one point the gas tank was getting so low that I did not if I would even make it to my destination. Therefore, you may want to give a little more than you have to make sure they reach their destination when running air conditioning or etc.
This location was excellent. The staff was incredible and took care of everything efficiently and with a very helpful professional attitude. If every location you had was like this you would rule the rental world.
I have used this location once before and have been very satisfied with the service there both time.s
Everyone was super friendly and I like that they let us know that if we were a few minutes late for dropping off it would be okay!
The manager stephany is very rude. They canceled my reservation and I overheard another young lady stating the same thing. Just a Huge Inconvience.
The staff was exceptionally helpful and friendly. Really a pleasant experience.
The full charges including insurance and taxes should be stated to the customer before contract and online. I was surprised by the tax. Also, I was uncomfortable that the insurance was really needed and thought the price was excessive.
My travel mileage was exceeded about 10 miles from the contract but the representative waivered it. How kind he was! Thank you.
The managers and staff were professional and courteous.
I hate U-Haul and will never be a returning customer again!!!! Worst expirience ever!
Get the reservation right! I reserved online for one location and wasn't served. Spent countless minutes on the phone being bounced around for a new reservation. The gentleman at the location was rude and spoke to me like I was a child or as if I was incompetent.
Never coming back and plan to spread the word.
Fast, efficient, friendly and helpful.
I had a very bad experience using the online uhaul reservation. I reserved my uhaul online over a month in advance for Saturday, May 30th. I received an email confirmation that said my reservation was for the 30th which included my preference of pick-up location. The email said that this location was subject to change, but did not say my date was subject to change. A uhaul representative was supposed to contact me with additional information. I hadn't heard from anyone by Friday the 29th, so I decided to call the uhaul traffic control. I was then informed that they would not have a truck for me on my reservation date, but I could have one the next day. Normally this would have been ok, but I had family coming from out of town to help me move and would not be able to arrange an alternative plan with that short of notice. I explained this to the uhaul representative and she offered to let me cancel my reservation. If you have a reservation system and you are not going to honor the dates, you should at least disclose this information in the confirmation emails. My email only said my location was subject to change, not my date. Additionally, one day's notice is NOT enough time to make alternate plans. I suspect someone at uhaul could have recognized a week ago that I might not be able to get a truck for Saturday, and I should have been informed then. I will not be using uhaul's services again in the future. The uhaul representative I spoke to on Friday was not only rude, but could not suggest any solution that would help me other than cancelling my reservation or accepting the truck on Sunday.
Great, as far as UHaul's go; very friendly and prompt.
Have a pamplet of recommended trailer weights.
Excellent experience! The rental was available on-time, the costs came down to exactly what we had been quoted, and the cargo van itself was super easy to drive and very clean. Thanks!
I just want to say thank you to the people at the Uhaul facility. They were really nice and helpful and kind and really met my needs as far as time and money goes. I had a little situation I couldn't pay the balance that day, but they did let me pay it the very next day. I was so grateful it and appreciated that a lot. Thank you guys for all your help and I recommend this to all my friends and fam.
I reserved a 17' truck online, but what I received was a 15' truck. A response from the guy at the store was "no we don't have one", which is not a response I expected. A 17' truck was reserved for a reason and if it is not available, they shoud have notified me beforehand. Everything else was good, but there is definitely some room for improvement.
This is the best place to rent a U-Haul! We needed a last minute truck because another location did not have the truck we requested. Everyone at this location was courteous and so helpful!
Customer service was excellent. Chris Moore and Robert were both very helpful.
Location was under-staffed. Wait times were too long.
Truck was so dirty had to buy 3 blankets to put down in bed still got my new. Furniture dirty very upset and when i told person when turning it in really didnt care .
I spoke to someone who did not know anything about the process. he spoke such bad english that i literally could not follow what he was saying. he literally could not follow my questions when i was only asking him to tell me the u haul standard procedure. he tried to charge me for the moving help.com and told me i hadn't paid yet until i told him it was already on my credit card receipt. he told me even though i already paid for this the rate was not available. he refused to let me talk to his manager. this employee is going to tank this location.
Customer service was great, especially the gentleman who installed the hitch. I think his name was Dan or Dave.
Really efficient, streamlined process. Easy and didn't waste any time! Everything was great, and it was a good value at a very convenient location. Great job, thanks!
The representative should just make sure the client is familiar with the truck. It had been a long time since I last drove a truck, and I had a hard time adjusting the mirrors and learning how to release the emergency break, which would have taken him 15 seconds.
The associated gave me a recommendation that saved me money and allowed me to keep the rental for a longer time.
Despite pre-entering all information, it took quite a while to actually pick up the vehicle, as other customers seemed to have very detailed questions about the services they were looking for. Also, gas was overestimated by 1/8 tank and mileage was underestimated by 0.9 miles on the requisition contract.
Drop off at this location was very easy and quick.
Everything was great, hopefully I will never move again, but if I do I will certainly use U-haul, and will recommend to my friends!!
The customer service experience was excellent at this location and I would recommend them again based on that. The 26' truck I rented had over 161k miles on it and had a lot of noises, 'clunks', and lack of power. I may look to a company with newer equipment for my next rental, but I can't fault the staff at this location ... their service was quick, good, and professional.
Location was fine. Uhaul experience was poor. They switched my time and location two days prior to moving. I had to reschedule movers and almost all of the mileage I paid for was to and from UHaul location. Unethical, I will be sure to share my experience. When I tried to complain I was transferred twice. The fellow at the complex also could do nothing.
The location was clean and well organized, the staff was knowledgeable and friendly and helpful. Everything went very well I was very happy with my rental experience.
Units need to have lights. It`s easy to bump head on sprinkler system as large units are dark.
Everything is perfect no need for change
Make truck non smoking. Cig butts in ashtray smelled. Should have been cleaned at least. Also, too easy to hit your head on overhang roof when entering cab and not warned-sustained injury to head and neck. They did not appear to care.
Great process. Smooth. Friendly and knowledgeable staff.
can't think of any changes to suggest
this was a very good and easy experience the people working there were great and did a wonderful job I work in sales and customer service myself. however what I did not enjoy was that u hauls policy was for me to purchase the trailer hitch attachment and the adaptor for the lights my car had a more modern connection. lf I am paying to rent a vehicle or a trailer I should not have to buy the part number 99 and 100 out of 100 parts. Especialmy since the reason I'm renting it so I don't have to own. ÷\
Our experience was excellent. We were happy with the customer service and the equipment. Would use this location and service again if we needed to.
Wish the equipment had been available at the site I originally specified....
remind them that the mirrors are manually adjustable
A great price for a rental. Staff was friendly and helpful. Will use this location again and refer to others.
UHaul made moving an easier moving experience. Reservations on line were simple and well arranged. The check in/out was quick, and the staff was professional and courteous.
Equipment was clean. Trailer was fine. The truck made a lot of concerning noises. The driverside rear wheel makes this ghostly howl when braking at low speeds. I suspect it's related to the double tire configuration, perhaps different size tires? There was an occasional bang-pop sound like something was loose in the drive train. It's an old truck. Nothing surprising. All else was good.
Wash the windshield, truck interior was great but exterior could have used a little attention. For the amount of business conducted this is acceptable i suppose. Great experience with this location and excellent customer service. Thanks for making my move easier.
Samantha (I think that is the correct name) was a great help to arrange a truck to move a few house items. Tremendous customer service; above and beyond what has unfortunately become the norm for retail/service businesses.
Nothing everything went great.
Big Trailer very useful for moving furniture.
Inside of trailer could have been cleaner.
We had to sweep and mop it out a bit before placing new box springs and mattresses inside.,
The personnel at that location were EXCEPTIONALLY courteous, knowledgable, efficient, and easy to do business with. Jamaal Maloney was especially helpful.
I like doing business with U-Haul. I would like a few more instructions in the truck for adjusting mirrors and tips for driving skillfully.
U-Haul saved the day. We were all set to be moved by "Two Men and a Truck" on a Saturday morning - May 16th, 2015. They never showed up, blamed us for their mistake and after an argument on the phone, they refused to move us at all. We got on-line, found an available truck at U-Haul, picked it up at 3:45pm, moved ourselves and had the truck back by11:30pm. The staff at U-Haul was friendly and worked quickly. The price was fair. Thank you U-Haul for helping us in a pinch!
Chris was extremely helpful with exceptional customer service skills!
I was told to take my car to the back of the property to get my trailer, but no one came with me. I waited for 5 min and had to go in once again to ask for my trailer.
Stay the course. I couldn't have had a more pleasant experience. I can only hope that my office/plant staff are as professional, personal and informed as the group at this location. 5 STARS for them.
St. Simons Island, GA
everything great. people friendly
I want my money back for the two weeks I`m not using! The guy said no. I`m going to social media now! You charged an arm and a leg! You got people where you want them. I want my two week refund.
Great location, pick-up and drop-off were a breeze.
Everything was what it should have been. Desk clerks were very pleasant and helpful. Allowed me to switch from a ford to a wonderful gm product, we'll be cause ford is garbage.
Men were Very Friendly and helpful....
I little disappointed U-Haul does not offer an hourly rate, as I returned the truck 1.5 hours late and was charged a full 24 hours. But the people were friendly and stated it's just a policy. The movers were excellent
Staff was very friendly and accommodating; prompt service. Thank you.
Everyone was very friendly and pick up and drop off were very easy. Great experience!
this was by far the best experience I have ever had with renting a moving vehicle. It worked out very smoothly.
Very good service. Great location for me. I was in and out, lickety split.
The only thing that I would like to see is for customers to get credit for overfilling the gas tank. You are quick to penalize customers, but don't give credit for returning the gas tank with more gas than at the time of pick up. This policy should change.
So far, I am completely satisfied. I will be back.
Not unexpectedly, the truck had seen many miles on it and shook like it was about to explode. It made it there and back though and thats about as much as I expected it to do. Otherwise the staff were excellent and very helpful. Would be a repeat customer
All the employees here were friendly and answered all my questions about towing a trailer and other questions.
The service reps at this location are inefficient and inept. When we discovered an error/ overcharge of $5 on our invoice due to a posted special in the shop compared to the online price they refused to give us a credit. There was no supervisor to speak with and we were continually told they were "doing their job." This is not the quality of service expected. If there were another convenient UHaul we would never return to this establishment.
Drop-off location was friendly and understanding. I'd driven extra miles to get my truck from a different location than originally planned, and they were kind enough to waive the fee for the extra mileage.
Great staff w/ which I interacted with. Hooked my trailer up very fast. Very pleased!
But please make sure you look over the truck with someone for dents and scratches, because I didn't and when I returned the truck they stated that had hit something and the top of the truck had a dent. Well I hadn't hit anything but luckily I had taken out the extra insurance and it was covered. But overall everything else was cool.
Flat rate prices would be better. We got a better rate for a bigger truck with unlimited miles from Budget. Stop nickel and diming the people.
Quick drop-off. Very efficient.
Fastest drop off ever! I was impressed by the team work.
Need larger roof so check out of vehicle can be out of the rain.
Nothing. Quickest check out ever!
The price of the truck is too expensive. Charging for mileage is terrible. The bill was definitely not what i expected to pay.
"Better management and communication with customer
Have the requested equipment at the preferred location.
Transmission gone made move hard truck went about 5 to 10 miles. First truck given motor made noise. Swapped it out second truck motor transmission light on. Was a reason?? Gears would not change
Your on-line receipt is not acceptable. It does not synch with the Adobe, Word or Excel on my computer so I could not print the receipt.
Transmission on the truck was slipping. It made it to our destination, but I was glad to turn it back in.
Maybe a little more "hands on" help and more professionalism from the location.
You are doing great. Keep it up.
The employees were very helpful and friendly upon drop off. They made sure I had all the correct information and I was on my way very quickly after I dropped off.
Very happy with the facility and the service they provided. Very highly recommended.
I wish the manager at this location would have been more understanding instead of insisting that I was lying.
Nice location. Good friendly service.
I noticed the arrangement of tall displays right up against the checkout desks make it difficult for the staff to see people who made be waiting...just a suggestion - shorten/relocater the displays.
Great service. Would be helpful if ladder racks were available for hire.
No improvement necessary in my opinion. I drove in, was greeted by staff, we did a quick inspection and then completed the check in process. Courteous and efficient!
I'm from Durham, the gentleman that checked me in was also extremely helpful and polite. I would use both facilities again in a heartbeat. Thank you
Act interested when a customer tells you about the difficulties with the equipment.
Staff were courteous, helpful, and very friendly, from the gentleman who took my call to reserve the truck (and spoke like a concierge at a 5-star hotel), to the team that checked in the truck when I was done. The only name I can remember was Drew, who assisted in check-in, but he was extremely friendly and engaging.
Will not hesitate to use this location for all my future U-Haul needs!
Surprised the miles were over as i didn't drive it anywere but Colubia to Durham
Great customer service. Very courteous and efficient. Motorcycle trailer was fantastic!!
No suggestions for improvement. Just wanted to note how kind and helpful the staff were!
Stephany Storm is a idiot!!!
Everyone very professional. Good experience
The location was clean, organized and everyone I spoke to was pleasant and helpful. The process was painless, cheaper than expected (my milage was less than anticipated) and the truck I used was new. Although I don't recommend leaving your car at a location I had no issue leaving mine and felt that it would be safe.
Professional staff. They know their stuff!!!!
Thank you .
great staff every time I need help on anything staff went out of the way to help thanks Ron Johnson
Professional and friendly
I wish I could remember the name of the young man who helped me. He was incredibly patient and cheerful.
Only complaint I have is wish larger storage units had a light
The facility never answered calls. Central U-Haul couldn`t even locate the box. It took dozens of lengthy calls to arrange delivery. Our pre-paid moving helper went unused due to U-Haul errors.
Thanks for providing a safe and reliable storage option.
The Monthly Auto Billing is great!
I hope the storage open for 24 hours to access anytime. It is first time but it`s little bit hard to pay next payment without online. I failed one time online register.
Had a great experience here--Stephany and Josh were fantastic. Went out of their way to make sure I had the help I needed. Facility was clean and well-maintained. Highly recommend.
Very good experience. Staff friendly and helpful
I moved out on oct 30. They had me locked out without cause. I was lied to and treated badly. I have pictures of my cleaned out unit and a witness
First: appear secure and well lighted is that verbiage you chose?
Secondly, the staff lacked some customer service, but fine maybe smile more?. The facility was well lit and seemingly secure.
Chris Stephanie were very attentive to my family`s needs. Both were patient, kind and very knowledgeable and we are very appreciative.
Best u-haul facility I`ve ever used.
But no light in the storage unit. Otherwise good.
Great Location. Always friendly and courteous staff. Great experience with this storage facility. And excellent supplies if ever needed boxes, wrapping paper, tape, etc.
Pricing seemed a little high. The pest control rat poison was also used in a somewhat uncontrolled manner, resulting in poison on some of my belongings.
I ordered to begin service the 18th. They messed up twice. The services I ordered were not CORRECT until the 23rd yet they tried to charge for 19/20th.
thank you very much for the two years of excellent service.
my belongs were dust free at the time when i got them out.
best wishes Uriel Mendez
The alarm pad has been broken for more then 2 months. I told the manger and she was suppose to call someone.
Had to walk the whole length of the building to turn alarm off on from my unit. POOR.
I made a reservation well in advance to when I needed the storage unit. Unfortunately, two months later when I got there they did not have the reservation still.
Would definitely rent a locker here again.
Everything about this place was great, except for the long wait times whenever I went into the store itself. It seems like they were always understaffed or things just moved very slowly. Thank you.
Great service! I`d definitely use this facility if the need should arise again.
Will definitely store my college stuff here again next summer.
Great self-storage! If I needed access after hours I called ahead and they made it happen! My only concern is the lights are motion-sensitive turned off too early there`s no light in your unit.
We`ve used your location three summers in a row now and each time have had a terrific experience. Thanks much!
great value for college storage over the summer. saved taking too much home.
This is the 2nd year I have been using this facility and both experiences have been great!