Customer Reviews for U-Haul Moving & Storage at Chapel Hill Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Chapel Hill Blvd
Offer Military Discount for local moves.
Everything was very smooth. In and out in 10 minutes!
Very good customer service. The staff was superb.
The service was great, the response was great, what a great team!
I appreciated their kindness in not charging me extra for being a little over the allotted time. Great guys! Thank you so much!
nothing. The whole experience was perfect. I have nothing at all to complain about.
Pleasant experience, thank everyone at facet our rental, including rental equipment to our initial request.
location is hard to get to
When they delivered and loaded the ubox, the employees did not know how to pack the box. We had to show them where to put blankets and how to arrange furniture so nothing would get damaged.
In and out very quickly. Great service.
Let's not have the customer give all the personal information at check-in when it was already done online! I wasted almost ten minutes checking in as I was asked for information that was entered by me when I made the reservation online. Besides, I just rented a trailer just 8 days before from the same location!
- Pricing was very confusing. Associate was very nice and did a great job explaining it. But i was still lost. Why have $19.95 on the wall, show me a contract for $70, then have me only owe $44 when I return it. I still don't know what happened.
- truck was shampooed but you could smell the terrible vomit smell it was overpoweringly covering up
Fantastic customer service and excellent rental equipment!!
Keep doing what you are doing! Speedy service, professional, courteous and knowledgeable staff! I reserved a pick up truck on line an hour before pick up. When I arrived, the staff heated the pick up while I did minimal paper work and I was driving off in about 15 minutes! That's what I call service. I have used UHaul at different locations in Durham and always receive good service.
I had brand new employees assisting me with both pick-up and return. The we're being trained by an experienced co-worker and the experience still could not have gone smoother. Friendly and informative employees. Great experience and will definitely use them again and recommend them.
I should have asked more questions.
We dropped the rental truck thru the overnight drop at 10p est Tuesday Nov 4th after voting and 1 day prior and Stephanie was able to assist as the truck was returned with the same low gas tank as we were forced to receive it from OKC She was very pleasant and accomodating!!
Good experience overall. Friendly service, everything worked OK.
Downsides: Truck transmission was very noisy. Uhaul should make it clearer that there is a BIG extra charge if furniture blankets are not returned.
Check-in / pick-up could have gone more smoothly and quickly, particularly given that I had made a reservation. However, the employees were friendly and helpful and I thought the equipment a good value for the rental fee.
It makes no sense for me to have to find someone to wait on me after I already gave all my info. Then two fellas argue about who will find the truck. A truck with no gas? WTF
Nothing that I can think of at this time.
I moved out on oct 30. They had me locked out without cause. I was lied to and treated badly. I have pictures of my cleaned out unit and a witness
The people at the desk they really don't care
I am so impressed- our ubox arrived from Durham NC to Montrose CO in 4 days. Half the price of competition and great experience. I am recommending to anyone moving and will use again. Thank you!
I would not recommend at this tome.
I have two climate control rooms at this location and am completely satisfied. My only issue is that there are no evening hours. I kind of understand why, but I use the space to store items that I don't have room for in my antique booth. Often it seems the time I have available to get to UHAUL is after 7pm.
The workers there were very friendly and helpful.
Excellent customer service. Well organized and very helpful staff. I appreciate their willingness to help customers.
We rented a trailer. The door was stuck and could not roll all the way back...made it quite tough to load items.
This was the best U-Haul site we have experienced. A credit to your organization.
We dropped our trailer off the night before required but at a different but more convenient site and after the site's closing and received an email 15 minutes prior to opening that all was well.
The process was quick and the staff was friendly
everyone was very helpful and curtious - thank you - our only concern was that the storage unit prices were too high
the staff were great, professional and friendly. the Truck was clean. However, the speedometer was broken, it would show i was 35 when i was going 55 on highway. the gas meter was showing full when i took the truck, it showed full right before i returned the truck, but i filled it and paid $40. i am not sure if it was not really full when i got the truck. there was a gas smell that keeps coming back.
Took a while for someone to meet me in the equipment return area, but overall the experience was OK and easy. Would definitely use them again! No hassles like the last location we used.
Best uhaul experience we've ever had.
Technician was kind to alert us to quirks about the vehicle key being difficult to use (it had been recut). I did have difficulty several times getting it to turn to start the truck. It would be nice if this issue was corrected. Overall it was a great experience and I would do business with this UHaul location again should I be necessary.
Qasim was really helpful and friendly.
The fellow who checked me in and the one who checked me out we both great. You need to keep them as employees.
Quick and helpful service, 9'-foot van clean and in good shape, efficient staff
Great service! Vehicle was ready for pick up when I got there and return was quick and simple. Thank you!
First: appear secure and well lighted is that verbiage you chose?
Secondly, the staff lacked some customer service, but fine maybe smile more?. The facility was well lit and seemingly secure.
The guy who checked me in a few minutes after closing demonstrated excellent customer service. I wish I had known about the handtruck in the back. I would have asked you to remove it, I needed the space!
Did not drive well. We think it needs to be service.
Chris Stephanie were very attentive to my family`s needs. Both were patient, kind and very knowledgeable and we are very appreciative.
Best u-haul facility I`ve ever used.
I have rented from this location several times and the service is always slow. It seems to have a staffing problem - both the number of rental agents and the desire to provide great service by some agents.
Be very clear prior to move on how much gas needs to be in the truck before returning. Otherwise, excellent experience.
People working there are nice. Everything goes well.
5 star rating. Uhaul was easy to book, close to my residence, had all the equipment that I needed and I also booked movers through the uhaul site which I really needed and was unaware that this was an option.
But no light in the storage unit. Otherwise good.
Excellent service at this location. I will be back!
Great Location. Always friendly and courteous staff. Great experience with this storage facility. And excellent supplies if ever needed boxes, wrapping paper, tape, etc.
Everything from pick up to return went very smoothly
Excellent service. The staff who helped me is very knowledgeable.
You have a very professional and efficient team. They helped me in a pinch and it saved a wedding. Great job!
Customer service great! Chris was a pleasure to work with ... happy, helpful and attentive.
I arrive at 7:00 am to drop off my truck. Staff was courteous and helpful. Despite just opening the doors on a Monday morning, got me out the door in a timely manner.
Ease of changing pick up dates on line is a good feature.
Dropoff at Morehead City 20th .Second time
..Very cordial staff.
Pricing seemed a little high. The pest control rat poison was also used in a somewhat uncontrolled manner, resulting in poison on some of my belongings.
Be-aware of these location check Millage and Gas on Truck. When i signed contract Gas was marked 1/2 Tank but When I turn ignition it was 1/4 Tank. I went back in to show 1/4 Tank of Gas. No one verify 1/4 Tank and Marked 1/4 Tank because they knew how much Gas was in Tank in first place. This is second time i had similar experience at this Uhal place. Millage was marked 744 while actual millage were 749 which i noticed after i drove off and paid for it.
Tire pressure warning was on as soon as we started driving it. This should have been checked prior to our departure with the pick up truck.
Hello, I was very disappointed with the check out process and price. I rented the U Haul truck for a few hours, returned it in a reasonable period of time before it was due, but was SHOCKED when it came time to pay for the rental. I was quoted one price over the phone but at checkout was given a totally higher price that was way more than I ever expected. I think UHaul should tell the customer the total price up front so they wont be in shock at the check out .
I ordered to begin service the 18th. They messed up twice. The services I ordered were not CORRECT until the 23rd yet they tried to charge for 19/20th.
The representative was helpful with removal of the hitch from our vehicle and encouraged us to use the company again when needed.
There was soot or some substance all over the floor of the trailer and it got all over my things. Friendly, professional, and courteous staff.
I have used trucks from this U-Haul location twice for in-town moves and was pleased with the service, the cleanliness of the trucks and the personnel. I drove from NC to Boston, and the truck drove perfectly. It had but 18,000 miles on it, and handled as nicely as I imagine a 10' truck can. I was hesitant to make the long drive alone, but I did! I hired moving help on the destination end through the moving help link found on the U-Haul site, and they were perfect, arriving promptly as promised, and working easily to carry a bed and dresser (and everything else) up a narrow stairway in a renovated Victorian house. U-Haul personnel on the 800 number were efficient, friendly and answered my questions, arranging my drop-off and confirming the info via text.
This location is well equipped with vans ,trucks and trailers.
Service was quick and helpful.
thank you very much for the two years of excellent service.
my belongs were dust free at the time when i got them out.
best wishes Uriel Mendez
it would be nice if you would rent you hitches we will only use the one we bought one time
Staff was friendly and helpful. They reimbursed me for the blankets I was not given at my pickup location.
.99 a mile is a little steep, but the truck and employees were great.
Very quick process for dropping off the unit!
The gentleman that helped me was speaking in circles. He wan't well informed on the information he was giving me. He told me initially that I only had to pay a $100 deposit, 5 minutes later he was asking me for the remainder of what I owed. He was really unprofessional and needs to be educated more on policy and procedure. I wasn't pleased with him at all.
I made the reservation for a one way van, paid for it, came to pick it up and they said vans cannot go one way. So my reservation had to get changed from 11am to 4:30pm. Then I came to get the van at 4:30 and they told me again vans cannot go one way. I told them I talked to Storm this morning and she is the one who told me to come back at 4:30pm! This was the worst experience ever!
Very good experience with helpful people
The truck was clean but the windshield wipers were bad and it could use power steering fluid. Also the car carrier was fine besides having to let air out of my tires to get the tire strap to work. I would recommend longer tie down straps.
The alarm pad has been broken for more then 2 months. I told the manger and she was suppose to call someone.
Had to walk the whole length of the building to turn alarm off on from my unit. POOR.
We needed help in loading and unloading some boxes. Uhaul recommended a web site. We requested help from that website but they never responded. Uhaul should have more reliable referral for labor.
50 cent per mile please lol
Very fast and very professional.
the customer service was great. The vehicle was very clean.
When I got there at the established time, the "system was not working" and the person in charge did not know how to release the trucks manually. He failed to come up with an idea as to how to solve our problem. His only solution was calling the store manager, who did not pick up her phone. It was until another customer suggested we call another store did we get a solution. We had to call customer service in order to get the truck, about 1 hour after rental time. I had hired moving help, who I had to pay extra hours because they were sitting for one hour doing nothing.
The day after, when I went and made a complaint directly to the store manager, her only answer was an insincere "I'm so sorry that happened".
Extremely bad service and inept management, extremely bad.
I made a reservation well in advance to when I needed the storage unit. Unfortunately, two months later when I got there they did not have the reservation still.
Very efficient! "Outside staff" are friendly, helpful and go out of their way to ensure the easiest and quickest pickup and return. We're very pleased overall.
No line. I didn't have to wait at all.
Would definitely rent a locker here again.
My husband and I picked up a truck from this location (around closing time) and 20 minutes down the road, the truck broke down and wasn't usable. After waiting for roadside assistance for over an hour, it was determined we could not easily fix the truck and it would have to go in the shop. We left without a truck and lost ALL our help we had lined up for that night and I spent 2 hours being passed around on customer service, trying to get new truck for the following day. The next morning I was finally put in touch with another manager who helped us get a truck and agreed we could do a one-way rental to make up for our inconvenience. Now, it's 3 weeks later and U-haul has wrongly charged me $600 for the original truck. This has been the worst experience I have ever has with a company and I will never give U-haul my business again.
Efficient, helpful and friendly. Excellent customer service from this business again!
Be clear when renting trailer that light hook up is needed.
This location was excellent and the employees were very helpful.
Truck was clean but engine noise may indicate need for maintenance
Incredibly efficient operation. A very positive experience. Vehicle was spotless.
I felt like I was at the DMV.
Waiting to be waited on for 30 minutes. Only had one person working the counter. He had a horrible attitude. Clearly he does not like his job. We asked to drop off in Burlington, NC. He gave me the location in Graham, which was fine. He put on the contract it was for one way, but the drop off location was for his location in Durham. Graham location told me, it would be an additional charge, since it wasn't on the contract. So we had to drive the truck 45 miles back to Durham.
Very easy to quickly return truck!
Everything about this place was great, except for the long wait times whenever I went into the store itself. It seems like they were always understaffed or things just moved very slowly. Thank you.
The guys that helped me were super nice! Well done!!!
Friendly, fast and efficient. An example for a well run business.
Very efficient with plenty of supplies. I had made my reservation online and this location handled it quickly and got me on the road with no hassles.
Great service! I`d definitely use this facility if the need should arise again.
Only Issue I have is the first man who helped me wasn't able or willing to get help to finish my order. I reserved a truck and a storage unit, the day before to make things go more smoothly. Yet, when I arrived, he wasn't able to show me or get me my storage. Said I had to come back and they'd show me. Which I did. When I came back, with a truck full, I had to wait over an hour, for them to locate which storage it was and where it was, something I should've already known, had the first man done his job properly. My mistake was not fighting to get it done then, instead of wasting an hour of daylight to for Uhaul to find my "reserved storage" that I had reserved the day before.
Will definitely store my college stuff here again next summer.
i reserved for 9AM pick up, however, when i arrived, I have to wait until 9:37 to get the truck. i think the store guaranteed for accurate service or will refund for 50. i d like to know if it's real.
Great self-storage! If I needed access after hours I called ahead and they made it happen! My only concern is the lights are motion-sensitive turned off too early there`s no light in your unit.
Third time to use this location. Always well staffed with friendly, helpful folks. Both check-in and check-out took less than 10 minutes...on a Saturday!
I rented a 6 x 12 utility trailer that I ended up not being able to use because the ramp opening was not wide enough to load the 62 inch mower I was taking in for repair. You could improve service for the next customer by making sure it is clear that while the trailer is 6 feet wide, the load ramp and opening is only 57 inches.
We`ve used your location three summers in a row now and each time have had a terrific experience. Thanks much!
I ended up with three storage units because the one I had reserved was over double the size of the ones that were available when I got there. I also received a call during my storage term that the lock on my pod had gotten knocked off. When I left urgent voicemails to ensure that my belongings were safe, no one replied. When I arrived at the storage unit, there was no lock on the door, this was 6 days following the lock being knocked off. So my belongings insecure and outdoors for nearly a week. I will never use Uhaul for a move again.
Great efficient fast service, but the billing is hard to understand. Mileage price breaks, etc.
Third trip to NC and all three terminated here because of the staff! Perfect customer service!
Great system! Drop off took about 3 minutes.
I do not have any comments for improvement, but I did want to say that your staff there is awesome. They went out of their way to help me and I really appreciate it.
I rent Uhaul trucks for work, and I always try to avoid this location whenever possible. If you call the phone number listed for this location, after ringing for awhile it goes to the general Uhaul customer service line. They have told me before that this is because sometimes they are busy and can't get to the phones, and I can see how that may be true considering the lines are usually pretty long at the counter. These things I can understand, but my last experience was different. The windshield was cracked on the driver's side right at eye level. This made it very difficult to see. Shutting the back roll up door took two of us because it was so stiff and stuck. Then when I refueled the truck before returning it, the top of the gas cap was missing and it was extremely difficult to open. When I complained about it, they said that they were going to put it down for repair before anyone else rented it. But I strongly feel that it should have been decommissioned beforehand, because it made my day quite difficult having to deal with all these problems.
Excellent customer service
The cost had alot of additions to it and ended up being alot higher than I had budgeted for. Clearer pricing would make me a repeat customer. Because of the unexpected hidden costs I will not be returning.
The one-way rental of this truck was confusing to a few agents because it is new to UHaul. The last woman who helped me (I cannot remember her name) at the national/regional call center cleared the confusion, worked it all out, and was wonderful! I hope you track these things internally so you can reward her efforts.
My check out attendant was very clear and efficient, which was greatly appreciated. He did however forget or did not see that I have paid up front for 3 wardrobe boxes so I had to come back for them. I could have also remembered but it should be made clear for him on his screen exactly what I ordered so we don't miss anything between the two of us.
the truck was kind of gross. i do not blame the employees but really the people who used the truck last. there was dog hair everywhere, and the whole truck smelled like wet dog. I'm guessing someone moved a kennel?
We were only using the truck for 2 hours so it wasn't a big deal
Let customers know ahead of time that you do have what they wanted and offer the a substitution, but make sure the substitution is appropriate.
The operation is excellent. The only drawback that I observed is that the location is on a side road and the address did not register on my GPS.
Plenty of trucks. Pretty smooth checking in and out.
My husband dropped off the truck and waited in line inside for quite a while before being told that he should be outside to return the truck. It would have been nice to be told that when we picked it up in the AM to save time. Other than that, super easy!
Great service, even on a busy day
great value for college storage over the summer. saved taking too much home.
Overly complicated logistics. Dealing with call centers not always helpful and mis-communication regarding changes to a reservation happened more than three times.
I had to look around for the key drop. It would be helpful to add info about where it is on the sign by the door. Excellent staff and service!
UHaul does a terrific job everywhere I've ever used it. Too bad you UHaul isn't in The Congress.
This is the 2nd year I have been using this facility and both experiences have been great!
Really long line when I arrived... I waited in line 15-20 minutes to get my vehicle. Aside from that, it was perfect.
Extremely helpful; allowed me to turn in auto transport before returning truck in order to aid in unloading. Also quickly resolved a mileage discrepancy upon returning truck
I dropped my truck off on Aug 10th, same day as I picked it up and received a bill today stating I didn't drop it off until today!!! What? Why didn't the man check the truck in properly on Aug 10th? Now I have to spend part of my day off trying to resolve the issue!!
For local moves the company should take the trucks to the customers preferred pickup location
Although the unit was clean the air conditioning did not work which made the trip very uncomfortable
The staff at the location were not clear on exactly what each of the charges for the U-Box pod were for, and what I had already had quotes for and paid online. A little more training in that area would be helpful. However, they were extremely friendly and tried to find the answers to any questions I had.
They were too busy to suit me so I had to wait in line a couple of times, but I was well treated and the trailer I rented was simply excellent. I probably got a bigger one than I needed, but it handled perfectly.
The lines were very slow. Other than that, this location was good.
This is the biggest facility I've seen for U-Haul. Very well organized. Many, many trucks!
Great facility and professional service. Very, very secure.
There was some broken glass in the back of the van--nothing crazy, but just a few pieces.
I left a key in the van when I returned it, and when I called back the next morning, you guys were nothing but helpful! George at the customer service line that calls are forwarded to in the morning was VERY helpful. The key was there when I was able to come get it in the late afternoon. Thank you!
Be more clear on using whats already in the truck being rented. I was charged additional fee's for the dolly and pads being used but the movers were under the inpression that it was included since it was in the truck that I rented. Overall I was highly pissed and I will NEVER rent from uhual again!!! And I will also make sure that everyone I know who even considers using change they're mind and use a different company
Excellent service on a Wednesday morning.
U-Haul was great but customer service seemed like they didn't care; or at least 2 of the 3 people we talked to.
I was overcharged and have yet to receive an explanation.
very helpful and professional staff
The customer service at this location was horrible. The attendants were incompetent. They not only were rude but because of their negligence I didn't receive all the items that I had reserved online. I had to travel back to the store in order to receive those items where the attendant was again rude. I will not be recommending this location to anyone to use and I suggest that you all take a good look into your customer service and whom you choose to hire.
Staff is great; don't change a thing!
Was charged $10 for sweeping the truck but I definitely left the truck cleaner than when I picked it up.
Just keep doing what you are doing
I went in to rent a van and I was told that if I used my debit card that there would be a "hold" for $80 on my checking account but that it would not actually be charged, that it would disappear and that I would only be charged the actual bill. The following monday I checked my account and they charged me $80 with not sign of a refund. So, it wasn't a hold at all they actually charged me $80. I called my bank and it turns out that they're issuing me a refund that may take a fews day to post. I'm not happy about that at all.
In spite of reserving the dolly way in advance I never got the dolly I wanted. Instead I got a bigger dolly used for fridge. Since this was my 1st move I either ways took it but was not able to use it. :-(.
I wish I could get the money I paid for dolly back since the size given to me was not the one I had originally asked for.
rode a significant distance in rain, and although not terrible, the wipers weren't great, also thought I was hearing valve clatter constantly for most of the trip, it ran well though.
The employees at this location were great to deal with and I wouldn't hesitate to work with them again. The truck's steering components were very worn and made driving in a straight line very difficult. The 20mile interstate commute I had was very stressful because the steering wheel required 60 degrees of rotation between "slightly left" and "slightly right." I managed for the local move, but there is no way I would rent a truck like that for any substantial move. I'll consider other options for my next local.
Store was busy. Staff were very helpful moving folks in & out as quickly as possible. Truck was ready when I arrived. Blankets and dolly were also ready. Great experience.
More help at the check out counter
Very Impressive. Reservations went smooth and I got exactly what I needed for a local move.
Make sure each vehicle starts with a full tank. Starting with only a quarter tank meant I had to be aware of where gas stations were along my route and how much gas I was using, instead of just concentrating on the move. Having to guess how much gas I used leads to me overfilling, returning it with more than a quarter tank, which benefits Uhaul and is good for Uhaul's bottom line, but customers realize it is comes at the customer's expense.
The dropoff process was very fast and easy. We had a lot of work left to do that day at our new home and really appreciated the smoothness of the truck dropoff. The employee who helped us was friendly and efficient. Thanks!
Our check in took a long time. Once we finally got out to the lot the employees were great. Returning the container was easy and everyone was polite.
Greet me when I arrive and tell me what to do.
Improve the awful customer service. Make sure that the rental trucks are available on the date/time requested (this is particularly important for one-way rentals, as time is critical in these moves!)
Make sure staff members are willing to show and lead customers to their truck rental instead of just pulling it up.
MAKE SURE IT HAS NO COFFEE STAINS ON THE DASH
Very friendly helpful staff, pleasure to deal with
Need to drastically improve communication between Moving Help and U-Haul. Our entire move was a disaster because of a lack of communication between parties, not to mention the U-Boxes arrived to the storage unit over a week late and no one could tell me where they were. We also ordered two U-Boxes via phone, and only one was waiting for us upon arrival, which was an error made by the person on the phone and we had to straighten this out in the middle of moving.
One employee at the Durham U-Haul was helpful -- she noticed our U-Boxes were not locked when returned to the store and called to see about getting locks on them. This wasn't something we were aware we needed to do and had hoped that Moving Helpers hired through U-Haul could advise us on these matters. Hearing my frustration, the employee put locks on our boxes at no cost and offered to ship the keys to us. Unfortunately, the keys never made it to us, so we ended up with locked U-Boxes when we took them out of storage and had to pry the keys off.
make sure final contract is commensurate with estimate. I was overcharged, but the manager handled it quickly. nevertheless a small hassle that could have been prevented by comparing the two.
I had an appmt for 8:00 a.m. and there were 3 people in front of me. When I was helped it was past 8:40 and the person helping me had listed on the contract that I rented the pickup at 8:15. Accurately show the time on the contract when the vehicle keys are actually given to the customer. The cab of the pickup smelled like a dog was in it. It should have been de-odorized. The windshield on the drivers side had a large crack in it which was right in the field of vision for me the driver which reflected sun light and was dangerous to drive in that condition due to not seeing the road properly due to the sun light reflection, and the crack, needless to say it might have broke if another rock or object had hit it and caused injury. I ususally don't complain and have rented truckes here many times before, but there were so many issues this time, I had to document them.
Same as above...Same 10 ft truck used
Everything was great - but the truck was not cleaned out when we opened it - there were tons of the blankets all over. But otherwise, it was great!
I had an excellent experience. This was my first Uhaul experience and it was wonderful. DeCarlos provided great service and put my anxieties at ease. Thanks!
The associates were nice and friendly but i reserved my truck a week ahead of time and my truck was not available and i was stuck with a 26 foot truck instead of the 17 foot that i had reserved!
Brandon=very knowledgeable, helpful, efficient in advising me about my moving needs.
Pam, Marcus, Chris, jerry, Charlie, demitrious, demitrious, quasim, Robert, and Jeff all do excellent work.
it was very good thank you very much
The staff were very friendly and quick
you ignored my comments the last time I responded to this survey..... so not really sure why you bother to ask.......
............everything this time was fine except the interior of the truck was not clean.... someone had used it for an ashtray before me and the ashes were still scattered about. no effort to inspect or clean the cab
I returned the tank at the (F) position. They charged me $10 as if it wasn't FULL.
The most important part about coming into a business is the customer service. That was totally missing at this location. Not one greeting, smile or thank you. My rep., completely challenged me when he over heard me addressing my husband by yelling " what was that"? I in turn told him I didn't like his tone. Hi tone sounded like he didn't want to be there at this time. Some sighing, talking loudly over me. Tone made me feel as if he was talking down to me.
Mom's attic on my truck leaked on my things, including electronics. No restitution was offered. A free or discounted future rental would have been a way to keep my business, probably won't come back now.
I came at a busy time , the staff worked as quickly as they could , the guy that helped me was very good , truck was clean and when i checked back in , they cleaned the vehicle , that is a very nice touch .
there were 2 boxes in front of the counter that made it awkward to get to the counter , if this is an ad push for buying boxes it is goofy .
I learned a valuable lesson. Reserve early. The staff was very helpful.
Great and quick check-in procedure. Was worried about delays on a Sunday afternoon, but it could not have been easier. Well done.
They misspelled my first name, which is Will, in multiple locations - not a typo. They spelled it Wil.
They gave us a 14 foot truck instead of a 17 foot truck.
They told us 10:30 pickup time, but was listed it as 10 (lost 30 minutes).
They promised to charge less after these mishaps when we picked up the truck, but at the return they tried charging full price.
The tow dolly I rented had a broken strap thus making the process harder than normal. Fortunately I had my own straps to use on the dolly.
This is not related to the specific location, but I found it frustrating that even though I had made a reservation weeks in advance, the specific truck I had reserved wasn't going to be available at the time I needed it. They sent me to a different location and gave me a larger truck (that had worse gas mileage and was more difficult to drive).
You need to market this wonderful service more to parents of college students! After moving 3 children back and forth to college campuses it took the last move for our last child to find the ubox. I would have used this for all our children! It was easy and smooth and cost reasonable when considering gas, tolls, and time it would have taken for us to drive. A wonderful alternative!!
I had a very good experience here - no feedback!
Replace the manager and advise her that swearing at customers is inappropriate and unnecessary. This shop got the order wrong, didn't get the parts in, and then told us that "f'ing" customers always expect something for nothing". The rest of the crew was OK but with a manager like that, its no wonder that no employees there ever smile.
I can accept that mistakes happen, but cannot accept the level of unprofessionalism to which we were treated. Her unprovoked outburst was bizarre to say the least!
Very friendly and helpful customer service agent--very professional with his job, he even walked me out to where I picked up the truck--just an excellent experience. Please thank all concerned for me.
Sincerely, John Parsons
Personnel were helpful, when they were not helping customers or preparing to leave for the day. There should have been signs at dropoff location that said to 'remain in vehicle' since all returns there are handled outside. I used to work at a different corporate store and this one was not very clean.
The lines in the morning were extremely long and the wait time for some people was well over an hour. I would recommend having additional employees to help customers in the morning.
Great service, well kept premises.
Return went smooth and without a hitch.
Have more caring individuals working there other than jaded cashiers. The only bright side was the man who installed my trailer hitch. He was fantastic!
have more worker for quicker services
More personal service would be nice for most folks - like escort you to the vehicle when checking out - and greeting you immediately and explaining return process when you return a vehicle.
Great location. Fix cracked winshield before renting.
Location was understaffed and slow to process people. Charged me for more fuel than should have. Only good thing is they have plenty of equipment.
Seems like it takes too long per customer to get them their vehicles even if it was a straight forward interaction. Possibly slow computers?
Shorter wait time when checking out
Dont charge them for two days when it was said it would only be one. I hope that this problem is easily resolved when I come in! I left exactly where I was told and did what was told of me, yet charged for 2nd day!
They were great and treated me like a friend rather just a customer.and they are very clean and negotiable.I would recommend
Inside of trailer needed to be washed out. Door was a little stiff when opening.
My drop off and storage move in was a "10". would highly recommend the staff and facilities.
Everything was a 10. Clean, friendly and very helpful. Thanks for a pleasant experience after a long drive to storge goods. PLP
Utility Dolly was broken that I reserved. Was able to tape and bungee cord it together to use it though. Excellent location and service, left an item in the truck and they found it and kept it in the lost and found. Highly recommend despite broken dolly.
I've been charged for an extra day and would like a refund. Rental fee(29.95) and insurance charge ($14.00) Please help me.
Service was quite slow and only one of the staff knew the details about hiring a U-box pod. Perhaps more training in U-boxes would be helpful?
Staff were overall very friendly and helpful otherwise.
I have nothing negative to say. Every employee that I spoke with treated me and my daughters with such care and kindness. Their helpfulness went above and beyond. Even the gentleman whose name I did not get helped us put things in our storage unit. He didn't have to do that, but he did. Moving takes a lot out of a person and I appreciated all the kindness at the beginning and end of the day. Thanks to all of you and God bless you.
Better customer service. The cashier was very unfriendly.
Joshua was a very nice young man that made check-out a breeze and a pleasure.
Service was great. Quick and easy return.
Overall, I got what I needed and am satisfied. However, the windshield was too dirty with something that would not clean off, making it difficult to see. Also, the staff I spoke to were rude and did not honor the reservation I had made over the phone earlier that day. There was no manager on-hand to speak to.
I made a reservation online but it was "lost" when I showed up on my rental date. I am thankful there was a truck available, though. I was also given a disapproving look and comment when I said I needed a one-way truck. I did not feel this was appropriate customer service.
The staff did an excellent job, including recalculating the cost to save me money. They were patient with my questions and always courteous.
good orientation to how to use storage unit
When leaving I had to wait in line for 30min. I had to pay for a full month even though I only used it 2 days into the month. I reserved a truck that was not available on move out day.
Our UBox wasn`t at the location where we wanted it stored. WTF. Forty minutes after arriving and searching everywhere, staff tells me my UBox is 14 miles/23 mins away.
how about a courtesy notification when you don`t receive a regularly scheduled payment. as it stands you seem more interested in the late fee than customer service.
This was by far the worse renting experience I have ever had. The only good thing about the rental was the truck. Everything else was very unprofessional.
Absolutely wonderful experience. Everything was perfect.
I wish you had a freight elevator for upper level units.
incorrect destination,higher shipping rate than reservation,five phone calls to find rep who knew how to handle complaints,never spoke to same rep,unable to confirm things ahead of time,etc.
My box was shipped to the wrong location. Staff had problems with the computer system, which may have caused the shipment problem. Please improve your computer system and/or staff training.
Nice facility, excellent service.
The storage facility is the only thing I would ever recommend that is associated with U Haul. Once I get my stuff out of there, I will NEVER do any business with U Haul again.
Great idea. So many changes were handled with ease and professionalism! I liked the flexibility of packing, over a period of time.
Stephanie and her team of Marie, Demetrius and the guys are great!
R.McCrary Unit 1723
Friendly clean always on top of things.....would definitely recommend to anyone I know
Stephany Storm is beyond excellent, efficient and smart. Hold on to her.
I have visited your location twice this week. Both times I have had excellent customer service. I am so glad that I chose your location.
Very pleasant staff. The facility is very clean and safe.
Comments are in the above questions
Easy move-in experience. Sales people were helpful at answering questions. Models of units in showroom made it easy to select what I needed. Location easily accessible from Chapel Hill.
Didn`t have a problem with the location, just the movers.
It was great. The staff was friendly, fast, and helpful. The manager helped me out a lot with setting up my change of date on my account.
Coordination of my move out, from a long distance worked wonderfully well. Thank you Stephanie Storm.
Coordination of my move out, from a long distance worked wonderfully well. Thank you Stephanie Storm.
Due to the ceiling shortage and the extra charge for unlimited access I feel you over charge for what is offered, so I would not recommmed your facility.
Stephanie is wonderful...she represents a UHAUL very well!
Clean facility. Multiple security measures taken
We had roaches from our boxes in storage and did not have them before,we even sprayed all our boxes before packing, very upset!!
I am extremely pleased with the service provided by this facility. Thank you.
On-line payments very convenient. No complaints.
Clean, neat, convenient, good value--we have recommended this facility a number of times.
E-Mail reminder billing on-line payment were great.
My daughter left the locker un-locked and, within 1 hour, U-Haul called and alerted me. Great job.
My only critique is that they seemed to be a little short-staffed for a very busy day a Saturday right before nearby university classes started. But otherwise the staff were very efficient.
Customer service could be a lot better and bathroom has needed attention each time I have used it.
The alarm was consistently going off due to patrons not properly entering their codes since the door was often open due to the activity.
Very clean unit. Helpful staff. Variety of access plans to choose from.
Great first time experience with storage unit. No problems, good rate.
Staff at U-Haul Moving Storage at Chapel Hill Blvd very helpful. Marcus, Stephanie, and the guy from Omaha are top-notch.
On both ends of the trip working with uhaul was terrible. They were rude, didn`t have it ready on time and even had a broken forklift and told me I couldn`t get my box for a week.
If I had not been so persistent I would not have received my box. I had to physically drive to the UHaul location housing my box to make sure that it got delivered to me .
Uhaul did not have a record of my reservation despite the fact that I called multiple times.
The general manager, Stephany Storm, especially went out of her way to help us - Thanks, Stephany! But we had a poor experience with an unfriendly representative when we first came to rent a unit.
My U-box was requested to be delivered and paid for on June 4, with 12-day estimated shipping time. It came weeks late and staff were unhelpful in tracking.
Everything was fine,Quick delivery and pleasant experience
It would be nice though if there were a tracking system so customers would not be left in the dark as to when items would be arriving-my box arrived earlier than I expected which was a nice surprise!
The level of customer service on the scale of 1 -10 with 10 being the highest I`ll give it an 8
Great job. Staff was very helpful and friendly. Thank you
the process of getting the u-box and filling out necessary paperwork was very easy. any question i had was answered.
Very helpful staff. Clean storage unit/facility.
AFTER the first month rental is paid, customers should have the option to pay weekly. It is not fair to have to pay for a month if I only need a week or two before I will be removing all of my items.
Great Experience! Seemingly effortless cross country move from San Diego to Durham,NC! As long as you take the time to pack your belongings properly in boxes, this will be easy for you!
Good counter service and follow through
the new staff at the chapell hill blvd favcility were knowledgeable, efficient, and polite especially when compared to the staff working there around this time last year.
Brad and staff were very patient and attentive to questions and explanation of needs. They worked to ensure we got the best solution. We`re extremely satisfied!
The staff was excellant and very helpful. A very large thumbs up!!
All of your personnel were excellent.
I appreciate the friendly service, ,safety the cleanliness. Employees are very polite.
The guys at U-Haul in Durham went way beyond the call of duty to help me out. They were really friendly and kind.
The staff was very friendly and responsive to the issues I had concerning the after-hour alarm sounding.
Service was high quality, competent and friendly. Well done!
I said yes to the above, but I do have a comment about the employees. While everyone was nice, I often found myself waiting in line for one register while 3 or 4 employees were just hanging out.
A rare experience of the lowest price bringing truly satisfying result! The U-Haul agent was very pleasant and helpful. I highly recommend U-Box.
The customer service at the facility was excellent
Well maintained overall great experience. Rented storage unit for over 2 years with no issues.
Excellent customer service and storage.
Very professional operation!
I won`t say a lot about my time there except it was absolutely great!!! very clean, great help from everyone there, always felt safe when I was there, and felt my items were safe when I wasn`t.
The first day I asked to see the unit and this one guy was rude and lazy..another person helped me and I had no problems.
I got a phone call the afternoon that I started the contract on my storage unit telling me that payment was due on my unit. I was very disappointed in this.
The staff were very helpful.
Outstanding customer service!
Just a little pricey comparatively.
It would be nice to have lights in the individual units
Staff was wonderful. It would have been helpful to be notified of lightning strike in July and that my key card would be invalid. Otherwise, I will definitely use this facility again.
Clerk who set up my unit didn`t seem too thrilled to have a job there. Other folks were helpful I could overhear them helping other folks on the phone, etc.
Level of service was excellent! Would definitely use again and recommend to friends. Thanks U- Haul! Good job!!!!!
Very helpful knowledgeable staff Stephen was great
service was excellent and facility was clean, cool, and well-maintained
I thought the facility was very well maintained. I like the security added with the swiping in and out. The staff was competent, professional, and helped me get what I wanted.
Disapointed that you didnt have a ramp to 2nd floor being I am disabled it was difficult for me with the steps. No steps is a big no no.
Peace of mind about the security and staff on the facilities
I had a great experience, service was excellent and the facility was very clean and well kept. I would happily recommend this storage to anyone.
The staff there were so polite and very helpful.
The problems with Ubox were rampant. The entire structure of the ubox business is horribly flawed. They missed the 9/4 delivery date I requested over a dozen times, beginning 3 weeks prior.
Great location and team of guys there. Very helpful staff!
there was a mix-up from first registration that stephen deberry cleared up excellently
good experience. Clean, well-maintained and user friendly payment/computer reminders. A+
Will definitely use your facility again in the future. Thank you for excellent customer service.
It would be nice to have later/earlier hours access with out having to pay extra. Would be nice to pro-rate fees.
Everyone was kind and helpful!
the access cards never work. On fri night-only 1 person at desk Waited 25/30 min just to get access because card didnt work! Because of this wait I had to come back on Saturday for my 2nd load.
Wait was extremely long and service was unprofessional and at times unfriendly.
Phone system is really annoying and often ends in answering machines or dropped calls.