Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
The assistant manager was a thieving prick. He claimed that I was exactly 2 gallons short on fuel.
It would be helpful to inform the person renting a pickup truck that there will be an additional insurance coverage, along with the environmental fee. These "little" additional fees add up, and had I known before, I may not have rented from U-Haul that day--and may not rent from U-Haul in the future.
Explain a little more about the features of the van (i.e. the interior light stays on until you reach a certain speed or times out). I searched for a long time for a switch to turn the light out.
Surly desk clerk. He denied me the extra day that was granted when I confirmed with another person earlier. And he was intransigent. Did not have the time and energy to convince him otherwise. I was charged for the xtra day as well as Safemove Insurance for a total of extra $64. Very disappointed I needed to pay this extra amount even though the rental was itself so high!!!
Excellent job all around!
Even if it is closing time don't just walk away from the customer and go home without saying a word.
this truck have very high mileage.the engine missed period It was okay for around town. I would not want to drive this truck on a long distance.
This was a secondary location as the original pick up location in Pigeon Forge had rented the 14 foot trailer I had reserved. When I called them to verify my truck I was simply told "don't have your trailer call reservation back we can't help you". I also had to down grade the size of my truck to a 10 ft because the original size I had reserved could not be located at any area U-haul locations in or around Knoxville, which means I had to leave personal items behind that I could not fit into the smaller truck. Then when I picked up the trailer they wanted to charge a $20.00 hook up fee, but this only included hooking the car trailer to the truck I was renting but did not include putting the car on the trailer. I was responsible for loading my car on the trailer. Then they parked the trailer over a wet patch of ice in 20 degree weather and refused to loan us anything to lay on to hook up the car, stating if they loaned us anything to lay on then they couldn't rent it to someone else. A piece of cardboard would have sufficed, but they couldn't be bothered. Then to make matters worse the smaller truck ended up costing the same amount as the larger truck I DID NOT GET. How could that be we asked. We have to charge state tax and could not do that when we reserved the truck, so an additional $80 plus dollars was added to the total price, we saved nothing by having to down grade to a smaller truck. We had already paid a tax on the rental when we reserved the trailer so we paid taxes on the rental twice. This was the worst experience I have ever had with U-haul. If you are moving from Tennessee I would recommend using a different rental company.
We had this 6x12 trailer for 27 hours. We stopped in daton to see if we could turn it in there. She said no problem. Our bill was 196.18! For a trailer they rented 27 hours. Price gouge much. I will NEVER use another uhaul again. Not too mention the guy at checkout scoffed when I said i was a veteran. NEVER EVER!! Uhaul is a disgrace who doesnt mind saying the equipment is one price and stabbing it too you after its too late to say no thanks. Well now im saying it no thanks uhaul. Youve lost my business and my neighbor who is moving because word of mouth runs like fire. I will let everyone know what you did to me. When I called customer service they were baffled by the high price bhowever, when I was transfered to a regional office in knoxville she completely understood why we were charged 196.18 for 27 hours. I will also be contacting my military contacts to inform them to dont just run away. Run away screaming and make sure your wallet has not been pick pocketed by a uhaul employee.
Truck had 1/4 tank of gas at pick up. I had no way of knowing how to prevent returning the truck with no more Han 1/4 a tank. I returned the truck with 1/2 a tank, and lost more than $35 dollars for no reason. I should have been reimbursed.
My only issue wasmi reserved pick up in corbin, KY got a call morning of pick up that if I wanted the item I reserved I would have to travel to this location 90 miles south to pick up.
Warn people about the clanking noises the tow dolly makes once the car is loaded--I pulled off the road thinking a loading ramp had come loose, only to find it was the normal noise level! There's a ton of information in the contract pages and stickers in the cab; I wish more of it had been in small chunks on the website. It's just too much to pay good attention to when you're ready to pull onto the highway. Big thanks to the guys for knowing the nearest weigh station so I could get a certificate.
Just be nice. The man who did our paperwork was quite rude and I couldn't wait to just leave. He smarted off to me a couple of times like I was stupid. He didn't inform us of certain things that I later learned we were supposed to do when returning the truck - like what to do with the dolly.
Person hooking up my trailer was friendly and added advice that was helpful. Great experience.
Very personable people to deal with, I would highly recommend this location. Thanks!
Didn't like the fact that "Uhaul Traffic" tried changing my pick up location several times.
Fully disclose the fact that they will charge you more if you are late returning. They imply it does not matter but thirty minutes becomes hours.
Excellent customer service!
You need to install jack stands on all your trailer tongues. These trailers are heavy and if a customer has to unhook/and/or hookup,. they are forced to lift this very heavy tongue. This is asking for a back/neck injury. Please don't be so cheap that you are willing to put your customers and employees in jeopardy of injury.
Personnel: Marshall did a knock out job on taking care of getting my paperwork done and hooking up the trailer. He deserves a bonus.
Make sure you double check charges when returning equipment. I was charged for something I did not use and had to go back and point out I was overcharged so I would receive a credit back to my card. I hope this was an honest mistake and not done intentionally.
I think they should check the green seals better on the dolly and padding upon releasing a truck. The seal was broke on the dolly when I rented the truck and although I did not get charged upon returning the truck for the seal being broken, others might not be as fortunate as I was. I think the seals should be checked with the attendant and the customer before the customer takes possession of the truck.
staff to understand that a carry permit has the same number as a driver's license and actually is much more extensive in that it includes fingerprinting and background check...duh? why would they not accept it???
Drop was so smooth, expert disconnected the trailer and was very polite. We were on our way super quick, took less than 2 minutes! Will definitely use Uhaul again in the future :)
The guys were super nice and very helpful. All I had to do was back my truck up and they attached the trailer for me. I didn't even have to get out in the cold! Wonderful experience! I would recommend this location to anyone.
please fix the visor on the driver's side. As I understand it- the make of truck that you have used has a consistent irritating habit of falling out. My overall experience with the folks in our store was excellent. Iwill use you again.
Checkout was quick and easy, in and out in less than 5 minutes
This location could use better customer service.
Friendly, fast service. As always, a great value for in-town moving. U-Haul is always my first choice.
This was one of the worst retail experiences I have ever had. That should tell you something right there. I came in after making a reservation for a rental truck and a gentleman Conard waited on me. He was a manager, but just floating at that store. Everything was fine through the beginning of the process until he told me to swipe a credit card. I told him that I was told over the phone that I can do a cash deposit and it wouldn't be a problem. He rolled his eyes and gave a sigh and said ok impolitely. He asked me for a contact person and that's where the problems started. I paused for a second to think about it because I was thinking of just doing the easy route and doing the credit card after all, if it would save problems. I am a college student so money is constantly tight for me and I am going out of town in a few days and needed my credit card free as possible to use. I know if I used my credit card and received a reimbursement after the use of the rental truck, it would take 5-7 days to get that money back on my credit card and I understand that isn't Uhauls fault. All I did was pause for a second to think finances over in my head and that's when Conard lost it on me. He looked me in my eyes after about 5 seconds and asked me "what is my problem? Why is it such a problem to give him a contact person?" I was shocked at his attitude and lack of respect for a customer. He then proceeded to raise his voice to me, yelling, even cursing at me because he "assumed" that I didn't want to give any information to him. I didn't even begin to give him attitude about information at all, as I stated, just needed to review finances in my head for a quick moment. He further explained how he was sick that day and not feeling well and he just had a guy scream and yell at him because he didn't want to give him a contact person. Conard assumed I was about to do the same thing. His attitude, language, and hostility was like I have never dealt with before from a company's employee ever. After raising his voice, I raised my voice in return and explained to him what was going on and that I just needed a quick moment to think about things. He kept making excuses about being sick and being yelled at just moments earlier. I have worked in retail a lot, you NEVER EVER treat a customer that way. He apologized to me about 3 times and I explained to him that I have never been treated that way and I know what retail is like and you don't treat customers in that manner. He then proceeds to tell me "I have apologized to you 3 times now, what more do you want from me?" Again, I was just shocked from his attitude and hostility towards me for no reason at all. I told him this was my very first time every renting a truck and was new at this. Upon returning the truck, I spoke to the store manager who was extremely nice and helpful. It was such an unpleasant and uneasy process of renting a truck. He apologized on his behalf and was very nice in the process. He explained to me tha
I was quoted 200 dollars and when I got there I was charged over 400.
very easy rental. In and out quickly!
The Express Checkout process was great. We were in and out within maybe 5-10 minutes total. After hours drop-off was easy, too. Truck ran OK, and had a full tank of gas when we left, which was nice.
Would certainly use this location again!
Love the emailed receipt. Easy for record keeping.
I was suppose to pick up a truck at 9:00 at one location and received an email comfirming the location and pick up time. At 9:18 on Monday I received another email telling me I counldn't get the truck until 11:00 and to pick it up at another location which was out of our way. The rental was for our company moving some items so you ran us behind all day. I won't use your company again nor will I recommend you to anyone.
smaller than stated. I measured.
Too expensive. Non friendly service both at pick up and return.
I am tired of picking of a truck with partial fuel and then trying to get the exact amount back in the truck on returning and being told its not enough and having to drive to a gas station to put in 10ths of a gallon. If you pump the gas you charge an outrageous amount for it. When I asked why don't you give them to us full. The reply I got was if we did that then people would steal the gas. That's stupid. So your saying they won't steal it if it is a partial tank?? Put lock caps on them or something.
Picked up truck at one location and transport at another close by. The two fellas who help in hooking up the transport and loading my auto were two of the best individuals I have ever worked with at a UHaul. The fella where I picked up the truck was confused about insurance and what it applied to, so I did not get it. I have always had great experiences with UHaul and have only used other sources when you either do not have the equipment I need or there is no UHaul location. I will be back.
Everything was great. From reservation to return it was a breeze. Friendly, cooperative guys.
The cab of the truck was very dirty, all glass was bad with smoke film.
All went great !
Thanks very much .
The battery on the truck died. When I got home with the truck I noticed that the power was weak so I called the store. The clerk told me that it would be fine. Well it wasn't it died! When I called the agent back he argued with me about the battery not being died because he could her the open door notifier. When I got tired of arguing the point of the battery being died I asked him to send someone out. It took 45 minutes just for the service guy to come. I also had an altercation with them about the fuel returned in the truck, they ended up overcharging me by $10.00. As I was leaving I heard the clerk being rude with the next customer. She asked him if her son could drive the uhaul truck. A simple if he's 21 or older with a valid driving license wouldn't do. The clerk said "I'm renting the truck to you, you can allow anyone you want to drive it as long as their 21 years or older with a valid driving license". This is just how they do business and I wouldn't recommend anyone to pay their money for services there!
We used the Angry Ducks for our Moving Help. I must say they were excellent. They moved us safely in a timely manner. The Angry Ducks staff was friendly and very efficient. They moved all of our stuff with no breakage and assisted us with set up in our new residence. I would definitely recommend them to others,
You have the best customer service and outstanding knowledgeable and helpful employees. Nothing could have been improved. I will return to U-Haul because of the experience at this location.
Everything was as expected. The truck seemed to run rough, but at the same time, I was coming from a compact car, so some adjustment in driving style was necessary. The experience was fine, and I've got no reason to go back to Uhaul later.
James was so helpful! The store and site was in excellent condition and the process was so user friendly. This process was so simple, and the cost so fair, that I will certainly be utilizing them again and again!
The truck we received was very old and had a difficult time when starting. Other than that, the staff was wonderful!
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!