Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
This location is staffed by knowledgeable and helpful people
Excellent site. Friendly people. Location bad because of Clinton Hwy but that is the only thing I could find that could be improved. It was a very easy, friendly experience.
Helpful staff and the equipment was in good shape.
My wife and I have used this location several times now and it has always been EXCELLENT! John is great! Thanks again.
It's frustrating that when you call you have to speak to a central phone center to make the reservation and not the actual location. I'd rather be put on hold until someone at the place can speak to me than to have to go through all of the boilerplate questions twice, once on the phone with someone who doesn't know the area and again when i go to pick up the truck.
I have rented twice from this site in the last 60 days, and the service is excellent!!!
Yes I will, and I have referred people to this site. I even got money back, how honest is that. The people working there are helpful, courteous and know there product well.
there is usually discrepancy on the fuel that was in the vehicle but this time I put a few more gallons in just to make surethat I didn't get charged outrageous amount of money for the fuel
The only good thing about this location is James. He has always been nothing but helpful and polite.
Don't charge your customer twice for a product! Don't make excuses. Was told one thing but then got there and it was changed to something different. Have rented from Uhaul several times and by far this was my worst experience!
Excellent service, equipment was is good shape, this made our experience renting a car hauler a good one. Thanks U-Haul
Worst experience ever! I would never recommend uhaul to any friends. EVER! My original pick up location wasn't open when I was supposed to pick up so I had to drive to another location and I got nothing from uhaul for the inconvenience!
Staff member could not articulate the reason for some of the charges on my receipt. Staff should be better trained.
It was fine, the only issue was they indicated for me to return the Uhaul at half a tank but it was below half a tank when I took possession. Not tremendously far, but with the price we're paying and how expensive it is to gas a Uhaul up, I don't need to be putting extra gas in that I didn't use.
Quick service. We were pleased with the truck
Was rude upon drop off. Didn't tell us all the info about making a claim. Overcharged us for repairs.
there is nothing wrong with the u haul on clinton hwy excellent service before them we had resavation for a notther one in powell the man we call to confirm sayed we could not rent from him because his computer was down an didnt think in 4 days it would be up he refuse to except ours U Haul give us for Clinto HWy they gave excellent service
Additional tie-downs need to be added to the U-Boxes.
John Weber at Clinton Hwy was absolutely wonderful. My plans changed several time requiring several phone calls to him. He was ALWAYS patient, professional, friendly and helpful. I felt he wanted to do whatever he could to make this move go well. He is a very kind man and a great manager.
Everyone at this location was helpful and friendly.
I used the expedited check-out process available on the internet. Was in and out of the office in under 10 minutes. Equipment (car hauler trailer) was in excellent mechanical and cosmetic condition and it was a breeze to tow with my F-250 Super Duty. Will use U-Haul for this purpose in the future.
Outstanding customer service in resolving my rental problem!
When I picked the truck up there was not a quarter tank of gas in it. And the customer service at this location leaves a lot to be desired.
Excellent customer service. The location is a bit small and congested.
Staff was helpful and efficient!
Location of pickup not open on holiday and no key dropoff box. Wanted to charge me out of town rate to drop it off 1 mi down road. Left it at location with keys on porch. $80 more just to drop it off at secured location. Not likely.
James was great, the price was fair, customer service excellent
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
The only thing that bothers me with renting from UHaul is the fact I feel I'm being charged double when I have to replace the gas I used in the vehicle as well as pay you 59 cents a mile - too much.
The 2 neighborhood locations that were closest to my final destination were closed when I got there....which was an hour before their posted close time.
Excellent customer service! It was hard to determine which driveway to enter. Staff was very helpful.
Friendly staff. Equipment was ready when I got there. Easy check out/check in. Equipment in good working condition.
Great value - great staff - will definitely choose this location again!
Very helpful and friendly people. I will use this location again.
The individual that took the return U-Haul back was rude, not friendly, and not helpful. I will not be using this location again.
Great staff. very professional and friendly.
I had to travel across country and the AC wasn't working properly. It made for a long hot trip.
Never use UHAUL. They are greedy and will do anything to squeeze a few extra bucks out of you. UHAUL is a dishonest company and should go out of business. Use any other rental company if at all possible. It shouldn't be too difficult to actually tell someone that the equipment is due back--not in two days, as the reservation website indicates--but exactly 48 hours after the equipment is picked up. Why would they go out of their way to inform you of this, though? Then they wouldn't be able to charge a late fee when the equipment is returned. These people are dishonest and greedy.
Check out guy wasn't overly friendly but did his job. I hope the store goes back to the previous renter and gets his jumper cables back to him.
$25 fee to fold blankets was a bit outrageous!!
Have the staff be present. They were not focused on helping me and were very slow. Not impressed. Seemed like you folks are focused on customer service when renting but completely not interested in the return process.
24 hour drop off.. great location and close to UT campus.
You need better communication between the moving helpers and the U-Haul locations they are delivered to and your personnel at U-Haul needs to be made aware of the automatic upgrade you seem to give to those using u-boxes..that is helpers....this is not how the service was first explained to me. I thought it would be dropped off, loaded at my leisure and then picked up a few days later and the same process repeated at the destination. It worked out better to have moving help, however, the explanations and clarify of service provided was confusing all along the way.
The trailer needed to be swept out. Also I went through the phone reservation system and they messed up the reservation and set in on the wrong date and location twice!
Shortly after we packed our trailer & started out we noticed the we had a wheel issue. Thank goodness someone behind our trailer noticed. We pulled into the nearest UHaul dealer(not the Clinton Hwy. location) & after a three hour delay, we were back on the road. A service person was called to remove the wheel & repair the problem. We were extremely grateful to catch the problem before we were out on the interstate. We were very disappointed that the van had obviously not been thoroughly checked before our rental.
As usual, it was a great experience doing business with these guys!
Drop off after hours was a breeze and the parking lot was well marked and easy to maneuver around. Clean and we'll maintained.
Great assistance from the staff. I left my phone in the truck and they stayed after closing until I got back to pick it up. Above and beyond! Thanks. Will probably use them again.
I picked up a 4x8 covered trailer, the pickup and drop off processes were easy and convenient and unlike some of the reviews I have seen for other locations, this location had exactly what I reserved with no problems. The staff was very friendly and helpful and I would highly recommend this location.
very friendly. quick service.
Make sure that the breaks are in good working order. Also I feel that I should have received a discount for having a truck with bad breaks. Also I was rather disappointed in the fact that I did not receive any reminders that I was due a refund, as the establishment was closed when I returned my vehicle.
Truck bed had oil on the back
I have been a lifetime UHaul user, but, this trip proved to be the time that your personnel simply outdid themselves. Our daughter was moving from Baltimore to Richmond, but, we were bringing her furniture from Dallas, where we live. She underestimated her load and our 10' truck was not going to cut it. We had stopped in Knoxville on our way to Baltimore and felt it would be easier to swap the trucks there rather than deal with the small space that is Baltimore. I cannot express how wonderful "Jennifer" was at your Tennessee Regional Office in recalculating and arranging for a 17' truck swap en route. With all of the administrative hoops, our upgrade was only an extra $115 plus tax. We were thrilled as was our daughter. She was expecting a much worse scenario. Jennifer took a stressful situation and made it work for us, pleasantly and quickly. When we got to Mr. Weber's facility, he already knew we were coming and had everything ready for us to easily swap our pieces from the 10' to the 17' truck.
UHaul is Unanimously our only self move company! Thanks again from all of our family!
Jamie L. Marshall
(Navigator for Team Marshall) :-)))
Next time someone makes a reservation days ahead and then drives 500 miles to pick it up you might want to actually make sure you have what they reserved and have a confirmation number for. Very frustrating although staff was helpful to try to find another. Then your computer said my vehicle is not recommended after the online said it was. Also very frustrating.
Customer service when I picked up the U-Haul was not the best. Agent seemed impatient and rude.
Fast and friendly service
Truck broke down twice!!!! No gas when i left u haul had to clean brush out the back of truck before i could use it was the worst truck ever!!! But the guy at the store was very good and nice and so where the service ppl working on the truck they made up for it when i dropped off the truck very good customer service so i give it average
Nice folks who got me in and out fast.
I guess you have the primary things in place that a moving person will need.
A hand truck which is very important in moving stuff, cover blanket for fragile
stuff, clean truck etc. This is not a problem but an braw raiser that you charge $5.00/gal. when returning and not replaced.
The entrance (traffic flow) is a bit congested and tricky the first time. Otherwise the gentleman who helped was friendly, knowledgable and helpful.
the location was closed when I returned the truck.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!