Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
The website listed trucks size reccomendations based on number of rooms a house has. I chose my truck based on that and it was to small. I was moving from a large two bedroom apartment. It might be helpful if truck reccomendations could also have square footage. I.e. Truck reccomended for one to two bedroom houses approximately 1300 square feet.
Service was great. Thanks so much. Richard
Charged for a 6'x12' trailer changed to a 4'x8' at pickup and was still charged for the larger when I was told changing was no problem. Contacted pickup location receptionist said I was charged wrong should have been $51 not $120 that I was charged and that the manager would call me in a few minutes to get corrected. Waited all day with no response and can't even get anyone at this location to answer the phone. I even had you customer service send them a quick note on the computer. Appears nobody cares! Gary Mauldin 478-955-2417
Ben, Marshall and Marc were great! Really personable and helpful from start to finish. Thanks guys
They were very nice and helpful. We rented a truck that was way too big to start with and they let us swap it after we had done all the paperwork. Joseph was great.
The staff was a great help and went out of their way to assist meand my needs!!! Great job folks!!!!
Thanks so much!!
Get new trucks!!! 3/4 full and put $25.00 in gas. The driver side door was hard to open and hard to start.
Great experience. Very easy check in and check out. Had a problem with the truck ramp and the guy helping me noted it. Although I had to return the truck 30 minutes late, that guy was kind to not charge me anything extra. Appreciative of U-Haul!
Give law enforcement and military discounts.
Keep up the excellent work!
Everything was perfect! Easy checl out, easy check in. Reasonable rates. Best customer service I've had in a long while.
From my last visit to this one it seems you have streamlined your paperwork requirements. Much smoother and quicker. Much appreciated.
Excellent pickup and return location!
Details were not explained properly.Customer service was not helpful about pick up time. Clerk had said truck "should be ready" was to call me with time in. Customer service stated stores are "too busy" she would have to wait for an email response. Cost was more than clerk assured.
Provided the services I needed
I enjoyed my U-Haul experience - it has been many years since I've rented a truck from you - the vehicle was easy to drive and quite comfortable - the only change I would make (if possible) is cruise control and electric mirrors - Thank you and have a great day.
Truck was horrible. Hard to start and in need of retirement. Very expensive at 89 cents a mile. Weekend rates we were told. How many people move on a weekday? Most people work Monday through Friday. Computer cliche billed us for an extra day on credit card and had to get adjustment for that. Overall, we had a bad experience. For the next customers. Try to keep up with the maintenance better. No one should have to worry about a truck not starting when you're moving.
The truck was dirty with mud all over inside and outside. when I mentioned to the attendant, he said what do you expect it is not a Cadillac!
Definitely use the express check in on line, speeds the process ALOT!!
Very good, but had to pay for extended hours which most store is 24 hrs for the same price
John and his team always give me the highest level of customer service I really enjoy dealing with them at this location have probably rented 30 trailers this year I wish all u Haul locations where is efficient and professional has Knoxville Clinton Highway.
If I have 10 people that work for me as professional is John and his crew I can retire in another five years
Did not ha e a great experience. Many different factors played into it.
I was simple and easy a litte far from my new home but that was the closes
Nothing you smoked the competition by almost $1000 on this rental , Penske tried to rob me. Ill always stick with Uhaul.
After driving two hours to pick up our UHAUL truck, we were met with a totally rude associate by the name of James, who could care less if we rented a UHAUL truck or not. We were finally taken care of by another associate, Marc. My husband even had to ask James to end his continuous verbal spat, so we could continue to work with Marc. Even after my husband made this request, James continued to be problem to the situation rather than a solution. He should be reprimanded for his unacceptable behavior. That store is full of cameras which can verify our complaint.
Possessions in good condition after storage for 7 months
Everything went great, no complaints!
Originally sent to a site that advertised 24 HR dropoff. Not true. Lot entrances were blocked with equipment and cables. This caused inconvenience and a delay of my trip (at 8am).
I gave a rating below average because the customer rep was rude and seemed bothered by the questions I asked. It was an older man
Upon arrival at Uhaul, the trailer was attached by 2 Uhaul employees. We went 5 miles down the road to pick up our vehicle. Upon putting the vehicle on the trailer, the trailer came off the ball of the truck and smashed right into the back tailgate of my truck causing major damage. It had not been attached properly and was barely even screwed on. It was not my responsibility to double check what the Uhaul employees should have done correctly in the first place. we then had to call Uhaul and talk to a representative to file a claim for the damage to our truck. The woman i spoke to - Laura - was very rude and condescending. This took up a huge amount of time before she would even send someone to look at the damage and further assist us. We were 4 hours from our destination and this put us behind an extra 2 hours. Now i have to go through the hassle of trying to contact Uhaul's insurance company and get my truck fixed. If the trailer had come off the ball while we were driving on the highway (and it would have) it would have been a disaster. Not only would it have caused us to wreck, it would have caused a major wreck with multiple cars. All because 2 employees of Uhaul couldn't do their job correctly. Extremely upset regarding the practices of this Uhaul Company!!!
The best u-haul vendor I have EVER used! Will recommend to anyone I know with a need.
Take the Uhaul I rented to a scrap yard. Don't use it for another customer. I thought part of the truck was going to fly off while on the interstate. A large piece kept flapping and caused HORRIBLE fuel economy. Seriously, run that thing off of a cliff and don't look back.
On a positive note all employees were very friendly and professional. All locations were very clean.
Get rid of automated answer machines. Go back to having real people answer the phone.
Would suggest that employees spend a little more time orienting drivers to the truck as I had indicated that I had never driven one before - it would be helpful to know which side the gas tank is located, review the instrument panel, how to operate anything inside the truck, i.e. air conditioner, radio, even the windows as I had not seen manual windows in decades an it took me a bit to figure out that they was not a button to let the windows up and down :-). The employees were friendly and professional.
In regards to the online booking process - a bit cumbersome as it kept adding items to my cart that I did not want. It indicated and booked a truck at a location convenient to my home, but after confirmation of the booking, I received a notification that the truck had to be picked at an inconvenient location much further away. The truck came with limited mileage and when I expressed concern that I was using extra mileage to get back to my original location, the u-haul representative gave me extra mileage to cover the extra distance we had to cover. I was appreciative and the mileage worked out so I did not have extra cost for mileage overage.
Best pulling trailer and well built
The staff was very friendly and professional. I would recommend them to friends and family.
everything was fine and employee was friendly and courteous!
My drop off point was picked from choice of 4. Upon arriving, a dealer was 3.5 miles from storage. Asked to change to closer store. Refused extra 9 mi. drive to drop off point.
Super efficient, I could see exactly where I had to go with the truck.
Everyone was incredibly helpful. Thank you so much.
The only complaint I have is that I was told one price when I reserved the equipment but when I went to pick it up I was charge over $100 more. And the person helping me was not very friendly .
Mitchell was very helpful in solving a problem that occurred during the trip.
The manager was argumentative when we accidentally brought all of the paperwork in and handed it to him. It seems I accidentally picked up some paper that should have been in the glove box when I stored my paperwork there and he flipped out and would not accept my explanation of how the paperwork was not in the glove box where he addiment it should NEVER COME OUT causing me to be confused and finally angry. He would not stop asking me about an accident. There was no accident and I have no idea why just because some paper was not in the glove box but in the office is beyond me. Please review the CCTV system and speak with the manager. Also the guy checking in vehicles was talking on the phone the who time about what they were going to do right after work. I was standing there looking at him in the heat while he was just talking... what on earth is going on at this location?
The access door to the 5x10 units are too narrow. I had to struggle to get my items into the storage area. I will not use again. The price is higher than competitors with better units.
A nail was apparently in my tire which came out while driving. Not sure if someone would have been able to see it or not before renting the unit to me, but if so, that would have been nice.
Very hassle free and quick, a good moving experience.
John and his team are terrific to work with.
I was charged for gas even though I took a pic of gas gauge upon renting and returning and it was in the exact same spot. I should not have to pay becsuse the place I rented it from was to lazy to check the gas and write down the correct amount. I have proof. Very poor experience and I will let everyone I know know how you are a rip off and steal from honest people.
Truck was worn out should be taken out of service steering all over the road dangerous to drive , couldn't hardly start engine and had horrible misfire , fuel gauge not accurate. Please address
The alignment on the truck was in need of repair and they did not have the dolly that I had requested over a month ago. Otherwise, the customer service was great and I would return if needed.
I had problems with the door which caused a delay in my travels, but as far as my overall experience it was good they responded quickly to trying to fix the door but because of the time it was not possible
The experience was horrible I was charged over $80 in fuel on a 24.3 mile rental usage. They underreported the gas tank status at return
Better service on equipment, when I went to put fuel gauge did not work right causing me to put more fuel then I should have!
You all were awesome. I especially appreciate that when I called, the person taking the call suggested that I reserve it with her over the phone in person so that I would lock down my pick-up location, especially helpful on a busy move-in weekend for many UTK students and we wanted a definite size and pick up location. The van we rented was brand new, easy to drive, perfect size for us to do our job in two loads and was surprisingly great on fuel-economy. Very convenient hours for pick up and drop off while open. Great value service; really appreciate it!
Be more careful to check an order is complete. I was 20 minutes away by the time I noticed that my furniture pads were missing...
Everyone was very nice and very helpful .
Great job by everyone involved. Our transaction was handled quickly and efficiently. We are repeat customers at this location, and will continue to do business here.
Marc was very helpful hooking us up; he took the time to fix the ball on the hitch after noticing it was a bit loose and pointing out that the lock washer was in the wrong place.
The owner/manager greeted me by telling me that my rental was a three day instead of a two day as I had filled out online. No hello, nothing, just jumped me for whatever it was I did wrong. I almost left right there - except I needed the truck to move my daughter.
I put all of the times in correctly online, so I am not sure what happened.
He looked at and spoke only to my boyfriend and acted as if I was not there although I was the person paying the $500 bill. I told him that I tried to call to confirm the reservation and the details and I got no response. He was either really socially awkward or an enormous male chauvinist - - I couldn't figure it out.
Staff helpful but not very friendly. Rating of staff: just ok. Rating of facility: excellent.
My location was changed with short notice for pick up and drop off. Other than that, it was fine.
Explain the mileage charges and deposit information a little more clearly.
Have more room to get in and
I would give this a five out of five stars. I think their facility is nice, they seem to be well - stocked in supplies and equipment and appear to be very efficient. My only complaint, which is minor, is the truck I rented was pretty outdated in a lot of respects. It was hard to tell how much fuel it had in the tank - kept fluctuating - so it was tough to tell how much gas to put in to get it to half full when returning. Nice people to deal with though and I wouldn't hesitate to use them again.
The first U-haul had great outside and inside appearance, but after driving it off the lot the tire popped! We made it a total of 2 miles. We left the U-haul in the Lowes parking lot. Immedialtey we turned around and return to pick up another truck. The technician apologized and gave us another truck and sent us on our way without any problems. This truck had some cosmetic damage but worked like a charm. The technicians were friendly the return was easy. Everything went smooth.
Excellent in professional
Not have water leaking into the truck and ruining my stuff.
Fast, efficient and pleasant. Great experience.
The truck was completely out of alignment and scary to drive!! I've driven a number of moving trucks before but never have I felt so little control when driving.
When you are dropping the truck off it would be nice ( especially after 37 hours of moving) to have the employee greet you with an attitude saying, "I am going to have to charge you for a folding fee". This was just before he told me I was going to be charged a $30.00 fueling fee because I was one bar below a quarter tank ( which was the exact amount of fuel I had when I rented the truck). I must say the equipment was great, but customer service is bringing this Company way down.
The truck bed was dirty and not washed out. HOWEVER, the gentleman who brought the truck out for me took it upon himself to wash it out. He was more than happy to please me.
Very upset that insurance was chosen. When I set it up....I requested no insurance.
I called and asked for it to be taken off and was told it couldn't be.....I feel that is wrong and will consider twice about renting from UHaul again
There was a large disconnect from what I was told over the phone (By dialing (865) 689-2211 and pressing #2) and what I was told in store.
The woman who originally setup the reservation notified me of the insurance for the truck, but not for the trailer. Assuming the car dolly insurance was rolled into the truck insurance, I went to the store. I was then notified that not only was the insurance extra, but that even if I bought the most expensive one it wouldn't be enough to cover the cost of my vehicle ($20,000).
I then spent the next hour on the phone with Geico and the underwriters department (which had to be done, but I wish I could have done this before I was picking up the uHaul and supposed to be loading it up.) Eventually, I was told by them that they would cover the vehicle, but not the trailer.
Throughout this entire process I was attempting to communicate my frustrations to the general manager. He seemed angry and fought me every step of the way. I tried to logically lay out my frustrations, saying that I was upset because I wasn't notified of the additional charges, and because now I had to spend an extra hour on the phone (day of move). The charges bothered me because I wish I had known when I was pricing u-Haul out against other companies. The call bothered me because I didn't get moving until noon or later.
The GM argued with me constantly. He effectively told me "not my problem" and that he'd have to go back and check the tapes. I understand that you don't want to take customer's words at face value, but you don't need to tell them that directly. He had the attitude of "well if you don't like it you can just leave." Maybe business is that good.
I am highly disappointed in his behaviour. It is not consistent with what I would consider reasonable treatment of a customer. I fully expect a call from his supervisor (since he is the GM of the store, I assume this would be the District Manager).
The sales associate (curly hair, male, approx. 30 years old) was fantastic.
A reduced rate for fewer days of rental would help, I didn't need as many as I was given.
Great service from picking up and dropping off. Such an easy process.
It has worked out great for me
The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.
Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.
Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed
It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...
Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.
The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.
Too expensive and didn`t have enough size options.
Friendly employees anytime or any questions I had they always assisted.
The cost was rediculous. My first monrh atorage was free is why i tiik it
Very xclean. Carts for moving things handy
the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day
Staff very helpful and friendly.
The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.
The only good thing about this location is James. He has always been nothing but helpful and polite.
Staff was helpful and efficient!
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
Great staff. very professional and friendly.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!