Customer Reviews for U-Haul Moving & Storage at Clinton Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Clinton Hwy
both gentleman...the one that did the contract and the one that helped me hook up and unload the trailer were absolutely the best!!! Very nice and so very helpful!
The people here were very friendly, knowledgeable, and helpful. Great service!
Quick, courteous and helpful!
I have rented a truck twice in Knoxville. My recent was 100% better than the previous one. I will use the one on Clinton Hwy again.
a friendly,fast group of employees. I was in and out with a hitch trailer in about 10 mintues. A great place to do business with
great job to both sites.
Refund gas if I put too much. You charge a lot if I bring the van back with less gas but if I put too much back on it then I get screwed because you won't refund me.
Due to the previous experience I can not in good conscious recommend uhaul.
James helped us this past Sunday and was fantastic. This was one of the best customer service experiences I've had in a long time. Keep up the good work!
I can't think of one thing ! The service was Excellent! The day that I rented the U haul we had horrific thunder storms all day long that hindered our moving but the Manager at this particular Uhaul facility let us have the truck FREE the whole next day NO CHARGE & THAT WAS FANTASTIC ????????!!!!
It has worked out great for me
Rented for my parents, they stated the Store's crew AWESOME! thank you guys so much
great experience. Great people. Love UHaul.
It was obvious that your equipment has been carefully refined over years of experience. Hookup took 8 min. Paper work 3 at the most. The workers skill demonstrated his 15 years experience. Overall it was very very good for me. Thank you so very much.
John Webber, the manager at the Clinton Hwy location is spectacular. He was incredibly helpful, courteous, and attentive. He answered all of my questions in a timely manner and returned calls promptly. If he made a commitment, he kept it. I was incredibly impressed with him.
The employees were extremely rude, immature and not helpful in the least. I received the worst customer service I have ver received from any company. It was so bad that I noted the names on their badges and swore I would never return to this location and would tell my friends to stay away as well - Marc Sellers and James Weaver. James had food falling out of his mouth as he was talking to us - totally disgusting. They were smart-ellicks, difficult and completely unorganized as well as rude and unappreciative of the business. They acted like I was a bother to them and interrupting their snack and break time. I cannot explain how terrible the service was.
Anyone in Knoxville that needs a UHaul should use this location. When I arrived the paperwork was ready and the trailer was ready and in a special place ready to be hooked up. It was professionally hooked up and I was done and gone in no time.
The folks working answered all my questions and were very helpful. I don't know what you could do to improve my good experience. Keep up the good work!
The staff was very friendly and helpful. The only thing I would recommend is that the storage offered 24 hr access.
Nothing....fast and friendly....
perfect for our need,absolutely worth renting to help with our moving project
Seemed like the employees wanted to joke and not address my specific questions didn't really understand the mileage and wanted to but was told I got extra so why ask. I asked about what happens if vehicle breaks down or flat tire was told to change it.. Did not get the humor in that. Did not really feel a cared about customer considering I rented for a week and went 1300 miles plus gas which I returned in better and cleaner condition than I received it and extra gas
The employees at this location need some more customer service training
Both customer service reps I dealt with were pushy and in a hurry! They didn't want to take time to answer my questions. Just kept asking for my credit card. It seemed rude to me. Also, guy from the garage that brought the truck around smelled strong & needed a bath. The equipment was great and the prices were reasonable.
Thank you for being there for me when I needed a storage, you could not ask for a better staff than these guys they were awesome.
Great service only thing I didn`t like was that the gate was open while the building was because the gate should still be closed
I would rate this location above average if there was more customer parking available. The gentleman at the counter was very professional. However my wife had an issue with the lady employee washing the windows. She was making sarcastic comments about where I had parked my car when I went inside to complete the required paperwork.
Great service, impressive!
James was a great customer care representative for U-haul. He was funny.
Nothing wrong with the service, just not much parking!
Helpful associates, clean environment, overall good experience. Will use this location again.
Nothing. Went to fast for anything to be wrong.
Good experience, no surprises, fair rate! We were happy with our experience and have no complaints. Thank you.
My receipt sent to me by E-mail showed 0 charge for 486 miles but it cost me right at $500. Would like a accurate receipt sent to email@example.com.
The drive way was small and tight for novice drivers of large trucks but there isn't much you can do about that.
I thought moving local you were not charged millage.
Be more consistent, I was told by one person that the equipment would not work for my needs, and someone else said it would. Also my drop off check in was at 7:00 pm (at store closing time). Due to unforseen circumstances I returned the equipment at 7:00am the next morning (at store opening time) but was charged for another day. The equipment couldn't be rented while the store was closed. I felt as if I was taken advantage of.
When we went to puck up our trailer, we discovered it was too small for us. The guys were extremely patient with us and took the extra time to get us the appropriate sized trailer. They were so nice and extremely knowledgable. They deserve an extra "Thank You".
The rental was too high. The advertisements state CLEARLY that the rate is $29.00 a day. Then in fine print mileage is also included and if you go out of state you MUST get the insurance even though my insurance covers rental trucks. So what we thought we were paying was approximately $90.00 to help our mother move, turned into a bill of $380.00. Absolutely deceiving advertisement and ridiculous. We could have borrowed two pick up trucks and paid the gas, but felt like it was worth the $90 to have a covered truck in case it rained. Not doing this again and we are moving ourselves in a couple of months.
Courteous very good return system.
Very Helpful and quick. Had trailer ready and had me on the road on time.
Staff was courteous respectful and professional. Very good experience.
Fantastic last minute rental with great customer service..glad I went here versus a smaller location..quick and easy and very friendly
The vehicle was in poor condition mechanically; made me nervous about driving it. I was also not made aware that there would be a hold on my credit card for the amount of the rental and that I would then be charged the actual amount when I returned the vehicle. This caused me to have an overdraft charge with my bank!!!! Not happy about this experience and will more than likely use someone else based solely on this experience.
The general Drop Off experience was very lax. There was no sense of urgency to complete the Walk Around. I was TOLD to move the truck FORWARD (about 20 feet) before they would complete the Drop-Off Paperwork. I felt I was imposing on their time.
The reservation was for 9am. The truck apparently wasn't ready since I waited nearly 45 mins. to get it. Vehicle had very little gas, so I was again delayed getting to my destination having to stop for gas. LOW TIRE PRESSURE light came on enroute to Drop Off. The Manager on Duty was totally unconcerned about the delay. His excuse was "being short-handed". My reservation was made 4 days in advance, and Confirmed a Full Day Ahead of the reservation time.
This was the first time that I used U-Haul and it was a pleasant experience. I was worried about driving a van but it was new and ease even for a short person like myself to adjust the seat and be comfortable driving.
I always use this location. They are very friendly and eager to help.
It was not explained I would have to pay extra for 24 hour access, so I was quite surprised when I arrived with my first load. Still have not seen my refund...
Other than having more customer parking I don't have any suggestions as far as improvement is concerned. My experience was straightforward, professional and reasonably priced. Thanks.
tow trailers should allow for cars with lower front ends.
I had to improvise to load and unload my car. Ramp extensions should be available.
This is freaking uhaul, the idea is that you rent the truck and haul it yourself. The reason you do this is because you don't want to pay someone else to do the job for you.
It is fine if you want to drive the truck yourself. If you don't want to work don't rent a truck. They get you in and out pretty quick.
The young man at the counter was very accommodating & very helpful.
A very smooth visit, in picking up and dropping it off
Was pleasant to store my stuff there. The card swipe to get in the gate was glitchy most times but staff available to let you in when it does.
Best location we have ever used for returning a trailer. Employees met us as soon as we pulled in, unhooked the trailer, and we were on our way in just a few minutes. Loved the ease of it all, especially when you are exhausted from driving and moving furniture.
The U-Box clasp that keeps the door closed swelled or moved during shipping and caused the lock to be very difficult to remove.
The staff was great and the store was clean and inviting. The U-Box had an issue with its clasp, we spent some time banging the lock out with a hammer.
The clasp that opens and closes on the door shifted or swelled and it was very difficult getting out lock off. The lock was easy to get on but very hard to get off.
While the truck was clean, it was definitely on its last leg. It was apparent it had been used and abused, which is understandable with it being a rental truck, however the transmission was slipping and the alignment was horrible. The steering was loose to the point it was difficult to steer. Luckily, I only had about a 20 mile round trip. I believe that it is about time to take the truck out of commission. The overall customer service was great and other than the big ol' 24' box of death it was a good deal.
The staff were very nice & the van i rented was very clean.
Great, efficient service! Couldn't have been smoother.
UHaul is always great. Trailers have reliable and reasonably priced for our needs. A+
During a stressful move, U-Haul provided excellent service.
Don't quote a customer a certain price and not stand by your price.
Don't be a prick when you can people at 8 am
Fast and efficient check in/drop off at Knoxville location.
Due to an error on YOUR part, and in order to get moved in a timely manner (which we have not), we had to pay TWICE what we should have paid, due to having to rent one truck, bring it back 2 hours later and rent another cargo van to try and finish our move. Since we were shorted on the time with the truck, we have to rent a truck one more time, but will not be using you. We WILL be using another company to finish our move.
The manager did not set up my card properly or give me an access code to have 24hr access on my storage unit. He was supposed to set it up so that we could get in when we arrived late that evening just for the day. When we arrived, we were locked out with a uhaul full of stuff!!! We tried calling every single number we could and there was a uhaul service message saying that work was being done on the phones! Just as we were about to hopelessly give up, God smiled on us and an employee pulled up who had left something at work and was able to let us into the unit with a temporary access code after we had been waiting outside already 45 minutes. RIdiculous! I don't know what we would have done if he had not shown up. Better care needs to be taken to ensure this does not happen to someone else!
I called the day before I was to pick up the truck in order to change the pickup time from 9am to 1pm. I was not told on the phone that I had to bring the truck back by 4pm, which we could not complete our move with that truck. We were forced to rent another vehicle at an additional charge and were horribly inconvenienced. We will NOT be using your service again
Overall the drop off went quick. The gentleman that helped me was very polite just seemed a little shy. Don't change a thing.
All is well, all went well Good Job Clinton Highway, Knoxville TN store
I felt like the price was higher than iI remembered and too much for the time and product needed. The gentleman (Dalton?) that assisted me was helpful and polite while multitasking, directing assisting me and other customers and directing employees. I was thoroughly impressed with his professionalism and customer service, kudos!
Wonderful.......well organized friendly.....well trained......I'm very pleased....made an awful situation bearable......very considerate
much better experience for drop off
I would gladly recommend this Uhaul location to anyone who needs rental equipment! The folks were friendly and helped with everything!! My truck trailer lights were having an issue and they fixed it right there!! No charge!! Not only that, the trailer was in great shape! I will definately return here for any future rentals!! You couldn't ask for a better experience.
i was very. dissatisfied. with service at the Clinton hwy location.And i will not recommend using the u-haul service. It has deceptive pricing,being told one thing and do another such as not taking. Cash and charging more than contract agreement on a credit card. I would welcome any reply
Parking in the front of the building was minimal. I know there was parking in the back but coming off Clinton Hwy which is pretty busy it was had to find where we should park.
I was told the truck would have 1/4 of a tank of gas, when I got in the truck it had an 1/8 of a tank. When I told the person about it he said the gage was wrong and that it actually had a 1/4 of a tank. The gage never corrected and it is my belief he lied about it having a 1/4 of tank.
Nice people stayed late a few minutes for me!
Helping our daughter and son-in-law move from the Detroit area to Knoxville, TN went without any problems. Thank you UHaul!
Too expensive and didn`t have enough size options.
This was a positive experience. The only issue was the person who did the check-in automatically assumed payment would be on the card with the reservation and charged without asking when in fact we wanted to use a different card. It was a situation that could have easily been avoided.
Friendly employees anytime or any questions I had they always assisted.
i have used this location several times. Always pleased with equipment and attitude of U Haul personnel. People were very pleasant when vehicle returned.
I had reserved over the phone and never received confirmation, I even called an hour later to ask and was told it was resent and it never came in. The first rep Melvin was very nice as was Crystal the second rep I spoke with. Crystal informed me the system was running slow. I was a little disappointed that I never had received a confirmation email at all.
The representative we met when picking up the UHaul, James, seemed a little condescending and very inefficient at typing and the computer system.
The UHaul was in pretty good shape.
Upon return the representative we met was cordial and nice, he said that we would receive money back since we spent less than the hold but we didn't need to come inside, however to know the exact final amount for records we asked for a copy of the receipt to which he said you will have to come in to get it.
I feel as though the representative could have went in and brought it out to us instead of making us walk-in for convenience reasons especially considering your customers typically are tired upon returning equipment.
Overall I would rate my experience as Average, the equipment was everything we needed and as stated in pretty good shape overall. The staff could use a bit more work on customer interaction and going above and beyond for the customers to make them feel special instead of an inconvenience.
We have always had good experiences with this U-Haul location.
The location was a bit tricky to get to but overall I had a good experience.
The cost was rediculous. My first monrh atorage was free is why i tiik it
This U Haul had the best customer service you could ask for, honestly I feel like probably one of the best experiences I ever had with any business! I can tell the staff really takes the time to put emphasis on great customer service! Thanks Clinton Hwy U Haul
James and the others are great, was in and out in no time.
Very xclean. Carts for moving things handy
the people were very helpful and we even actually forgot to put a couple things in the unit and they saved them aside for us and we recovered them the next day
Staff very helpful and friendly.
The staff at this facility were particularly helpful in solving a scheduling mistake that was made by your central booking office. Could not have been more courteous and helpful in meeting our needs.
The only good thing about this location is James. He has always been nothing but helpful and polite.
Staff was helpful and efficient!
The website said 24/7 access, but not that it costs extra. Insurance is required. My locks were more than adequate, but I was told to get a different one. Too many costs. Won`t use again.
With having to get 2 units to accommodate my items due to a larger unit not available, I was disappointed that a price adjustment was not considered. With nearly a year of storage...it was costly.
Great staff. very professional and friendly.
My experience at U Haul storage was excellent. I would use them again.
Very good customer service, clean and safe environment
Thank you so much for working with me in this difficult time I had of losing my place. You worked with me on payment arrangments and much more. Excellent service and thank you again!
This store is without a doubt the best, staff is beyound excellent, service is unbelievable, this should be a very proud store.
I have had a great experience thus far. If everything gets to the destination in the amount of time and nothing is broken that will be fantastic!!
I am a new customer and my first impression was a good one!
James is very nice and helpful.
Nothing to change, you may want to close the one in Elyria,Oh. They gave me faulty equipment and unsafe equipment
Manager was nice and very helpful.
John, the main guy, spoke to me over the phone and was incredibly kind and helpful. Really appreciated him.
No disappointment, this was my first storage rental and it was clean before I packed in the unit and when I moved out. Thanks again John and Marshal...
smaller than stated. I measured.
I was told by John, that he would pro-rate my account. When I closed my account, John was not there and they would not call John. I feel that the employees were less than willing to help me.
Had no problems with U-Haul storage, nice friendly staff and very clean facility!!
Things were ready and clean when I got them.
Wonderful experience. I`ll be storing here in the future, should I need to.
My U-Box was two weeks late, so it took a month for delivery. I never received any notification that it would be arriving late or an apology.
I found the gentleman who checked me in to be courteous and he made the experience easy and quick. I was impressed by the time taken past the early closing to discuss particulars of your site.
The box was delivered with the hinge broken off and the box wrapped in shrink wrap.
Level of service met my expectations.
we placed the couch in storage and removed it in a 3wks it was infested w/ bugs badly, the staff from the rented apt fumigated the couch it did not help and it had to be dispossed of.
I rented the U-box to move my belongings from WA to TN and it was a seamless process I would recommend to anyone.
I could not ask for more, it was great
This was a nice and helpful location. Very pleased I went with them. Only thing was how expensive it was.
Staff was extremely helpful and polite.
The service was very professional and helpful! If I had complaints, it would have been the pricing but other than that, everything was up to standard!
The crew was very helpful in facilitating my move.
Having to leave my home in Flordia and store my belongings for over a year was very stressful. John and his staff were always friendly, helpful and supportive. My thanks to them.
Employees were very friendly and helpful. Premises were clean and secure. Bathroom kept in very clean condition.
everyone was always helpful and friendly
Great service-great people
Excellent friendly and courteous
THE ONLY BAD THING WAS I SAW A ROACH COMING OUT OF ANOTHER UNIR BUT THE STAFF SAID THEY WOULD SPRAY
My best experience with ytour company was the rriendly and helpful workers
I already cancelled my unit because the pricing is a bait and swith, I was charged more than the advertised price without being informed before the charges were applied.
James Weaver collected a $100 deposit on a truck insisted we only paid $50. Had to wait 2 days for the MGR to review tape b refunded. Wasted 3 hrs of our time Even had to call the police.
The staff you had on sight was amazing and helpful. They stayed late to help me. I will recommend your site to everyone.
John was very helpful and a pleasant person to deal with.I felt like I was family.I could not say enough to Thank him.
Will use your facility again in the future.
The hours are normal business hours and not convenient to a working person. The construction makes it difficult to get in and out of. It`s hard to know what to do or where to go.
They were very helpful and courteous
No comments -- all went well, no problems.
A absolute pleasure to do business with!!! Extremely friendly and helpful! Thank you so much!!!
very helpful in equiping us with our move. and storage was convienent to drive up to and unload.
The staff was very friendly and helpful I would definitely recommend this u haul facility to anyone needing to use a truck or storage
They were very friendly. The place was clean. An they were very accommodating. Will use them again for my storage needs.
The staff is very accommodating to their clients. On two occasions, they helped me access my unit as it was closing time.
I`ve dealt with this location several times and have always come away satisfied. Thanks.
Everything was great,,,,people very helpful and friendly
Very good experience. James and Jeff were very helpful.
Storage building was advertised as 5`x10`x9`. These were not the actual dimensions.
clean and neat facility - no damage during bad storms in Knoxville
The staff was outstanding and the manager was extremely helpful.
No Complaints. Everyone Friendly and Professional. Used this storage facility for two years. Always Clean and Bug Free. Would Highly Recommend.
Everything went just fine. I enjoyed using the facility and its services.
I am extremely displeased with my U-haul rental experience and need to be contacted! 615-478-4612 I would type out my complaint here but I`m limited to 200 characters!
I was not aware that once I paid for a month of storage if I had to move my items out earlier I would not have this amount prorated. I moved to another state and found a place to stay.
Customer service was great.
very friendly and helpful!!!
reservation not in system-price was different than online-code didn`t work to get me out- had to jump gate to get attendant-what if it would have been after hours?-wow, i won`t be using uhaul again!
Rates are high, location was convenient for our needs. Thank you, Gary Jackie Jeffers
Thanks guys for being so great to me. Have a great holiday season!!
I will recommend U-Haul to everyone
We were pleased with the flexibility that we had with this facility. They took good care of our son`s belongings for the short term.
The staff was helpfull and easy to deal with. From a corporate standpoint the late fee is obsurd.
the parking lot was a little confusing, but the staff was so incredibly friendly and helpful! they went above and beyond to help me out!
Staff was very helpful and friendly.
I was pleased with my experience here. You can tell it is very secure with the gate, the locked row doors, and two holes for two locks to be on ur rented storage. Thanks for the service.
Staff are super helpful and great!
It was way better then I would have expected
Everyone was very helpful and friendly!
I was very pleased with the service.
The young man that waited on me yestrday was wonderful.He was very attentive,helpful and sweet.I didn`t get his name however.Thank You.
I use u-haul a lot, but had one problem. Some one welded my lock with a liquid weld.
You will lose more customers if you keep increasing your rent.
Would be nice if the hours were extended to later at night and on weekends.
Very pleased with this facility. I would only use this location for my storage needs.
Facility was good and clean and everything was convenient, I appreciated the hospitality.
Very friendly and helpful service.
Was very unprofessional .
An above average place with way above average people! Rented 3 years-ALWAYS clean,well maintained,staff ALWAYS professional,nice,accomodating. Can`t say enough about UHCH - Miss it now that I`m gone!
Thank you. The area was very clean and we were very satisfied with the facility.
The storage area was great. The only problem was the closing hours of the storage area. I had to pay just to recieve 24 hr entry to the storage area. This should be changed.
this was my first experience with public storage and I was impressed by how helpful all were
In the Uhall truck there was a suggested free storage. Before it was all over with I had to pay close to $40 to get get my furniture into the shed in one evening.
Great experience and great people.
very much appreciate the kind attitude of the staff
The guys at this facility were very friendly and professional.
I live across town yet continue to keep my property stored at this facility - The rooms and hallways are always noticeably well kept and the smiling staff are always capable and accomodating.
The entire set up process was wonderful.
The staff went out of their to assist us
I told them I did not want storage and you attempted to charge me anyway
I think its decietfull to advertise 24 hour access but not have that able to all units, it was an inconvience and forced me to change my plans.
I got charged $50 for a gallon of gas.. I recommend that everyone stay away from u-haul in the future!!!