Customer Reviews for U-Haul Moving & Storage at Colonel Glenn
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Colonel Glenn
The gentleman that helped me was very nice. He was a blessing in disguise. Don`t know he`s name but he is a tall man.
Deliver what you say you will deliver when reservations are made online. Furniture dollies reserved were not at the location and WE had to go to two more locations to get them. THEN you changed the drop-off location without telling us until the contract was printed by which point we were an hour late meeting the movers. Customer service is inept saying "there's nothing we can do" claiming "every location is independently owned so we can't force them to do anything". Either start working together and get your act together or go out of business. We'll never use UHaul again after this experience and will make sure we warn others to avoid your "service" as well.
The staff was great, although the location is very small and it was hard to navigate with the trailer. it was too busy Area with a busy intersection just a short distance. The trailer worked fine although it was pretty beat up.
I rented a unit for 6 months and the monthly fee was to high and the late penalty was almost.
Britney was very knowledgeable and helpful as well as the gentleman that prepared the truck.
The employee was very rude and very unhelpful in finding the address for the drop off point. Told me to find out myself. The manager seemed to not care.
The rails in the truck were falling apart. The power outlet (Cigarette Lighter) was non functional so I couldn't charge my phone. The cut holds wouldn't hold anything. Very poor experience.
Good job. Quick and efficient.
I was assisted by Brittany. She was so professional and extremely helpful! !It was my first time to rent from uhaul and I will recommend the Col Glen location because of you! Thank you Brittany!
Really nice employees. Pleasure to talk to
I had an excellent experience. But when I returned the vehicle, I was fortunate to be the first in line on Sunday morning. The pleasant young man taking care of the site by himself was absolutely overwhelmed....but maintained a pleasant disposition. I witnessed the phone ring at least 8 times while he was helping me. He would answer, "U-Haul, would you hold please?" Meanwhile a line formed behind me. He took about 15 minutes to process my return....checked the gas level, mileage, etc. Had I been 2nd or 3rd in line, I would have had quite a wait. And I never heard him pick up the phone to get back with the folks on "hold." I am sure U-Haul lost 3-4 deals because they could not place their orders. They undoubtedly went to a competitor. It was incredible to me that this location would be staffed with only one person at such a busy time for the business. But for me...first in line....my experience was a good one. Roger Harrod.....501-658-2735.
Was told by phone that I would be able to call earlier than the scheduled time that uhaul would call me to set up a pick up time. Called on Tuesday, as I was told to do, ti set up truck pickup time for Thursday, and was told that I would have to wait until I was called on Wednesday. Worked out fine, but there was more than one version of possibilities that I was given.
The drop off location was fine. I would recommend having some sort of directions for anyone pulling in a U-Haul truck. I was driving a 20' truck and barely fit the truck in without having the end sticking out in the road. There were already trucks parked in the lot that were taking up space. Parking directions would help clear things up.
Everything was handled EXCELLENT! Went above and beyond to assist me. JOB WELL DONE!!!
The truck that I was assigned was too old.
Returning the dolly after hours, I had to leave in unlocked pickup, hopefully it was not stolen- thanks
I will never rent anything from U-Haul ever again and will tell family and friends about my experience with your company.
The truck was tore up. they rented me one truck, but gave me another, so when I tried to return it, they kept telling me I was someone else. Then wanted to charge me for miles I didn't drive. This is the last time I will rent u-haul again.
The security gate uses a swipe card for entry, which is nice if you don`t want to remember a code. Only complaint is that our unit 10x20 had boxes in the back, presumably from the previous renter.
Lots of packing supplies, which might be helpful if leaving from this location. The associated storage unit was very convenient, though the parking lot and driveway was not easy to navigate with a large truck.
Staff was more than helpful and knowledgeable.
Exceptional customer service!
We needed our storage unit a day early and the Uhaul employees very graciously handled that for us and we also decided at the last minute we needed a bigger storage unit.
Great. customer service .but concernrd about back. fences . and. lights .
Some proration would be nice...
Excellent customer service - I would rent here again.
The office closed when I was trying to pick up my items, even though it was supposed to be open. Otherwise the service was fine.
The facility was safe , well lit and easily assessable. The ventilation system is very good, no dank smell.
Personnel were very helpful and courteous thanks U-Haul
Thank You for the great service!
The layout of the facility was poorly structured. It was difficult for moving trucks to maneuver throughout the facility due to minimal space to turn corners.
Steve bad manners. Never will use Colonel Glenn again!!! Paid someone else bill with my money the locked gate on second load of moving to be an a hole I guess.
Thank you, You are very fiendly !
Steve, GM, went far beyond his service to helping us. Triple THANK YOU!!!
The staff were very helpful, and the application process was very convenient. Thank you.
I had my storage for about 4 years and I had no problems at all during that time. Thx very much.
Mary is an extremely kind and helpful employee.
The representative was very knowledgable and friendly...
Storage was reasonably priced and efficient. I would definitely use them again
They were really nice and the location is cheaper than the rest
While not necessarily in an ideal location, I found that the staff who I believe are also the owners, Steve and Tamie, were both incredibly helpful and friendly.
Tammy, Steve and Mary were excellent. Very personable.
I had a wonderful experience with U-Haul. Steve The Manager was excellent and all of his staff. The U-Haul on Colonel Glenn. They really made me feel like family and they treated me very well.
I was satisfied with the facility overall, I just needed the facility to stay open longer, so that i could get more done. I love the owner, the silver haired gentleman is extremely kind.
Personnel was very friendly engaging.
The staff was Polite and professional.
Everything was excellent.
I love the owner! He has a wonderful presence. I feel as though my things will be safe. I just wish there was 24 hour access to my belongings, the current hours aren`t very beneficial to me.
Very friendly and professional
Your sales representative walked me through the process of selecting the appropriate storage unit for my needs.
Access Card rarely worked properly used pin number once I received it. Other than that, everything was fine.
Great prices and customer service. Would highly recommend!!
Awful last minute adjustments to call uhaul office and get confirmation because had not recieved a call. Uhaul wasnt available and pick up location was in a different city far out the way.
I have had a storage unit for many years there and Steve ,Tami an the staff were great.
The climate control is appreciated!
I selected poor because I only used the storage room 6 days and I couldn`t get any of my money back.
Great people and great facility. Could not ask for more!
the staff there is on of a kind and go over and beyond to make your move the best one. i just want to say thanks again
Had an excellent experience
Miss Mary at the Asher facility in Little Rock is an excellent representative of your business. She was always friendly and willing to help. She always had a smile.
Ms. Mary and Mr. Phillips are always very kind and helpful. I would recommend this facility to anyone needing storage.
The restricted access hours24 hr access
would be better trash receptacles in/at
bldgs w/b btr
She was beyond helpful and friendly to all the customers that entered the store while I was there. She also got things done quickly and efficiently. I would definitely recommend to someone else!!!.
Staff rented me a locked,damaged storage which I could not access.It was clear that the unit was very damaged....strong evidence of attempted break-in. THEY were indignant when I refused it
The place was good for the time i needed it. I just thought it needed light inside the storage room. Overall is was fine!
It was wonderful!! They were so understanding when I was late and waived my late fee for ne.
The management of this location were very knowledgable on their facility.
staff very friendly and helpful.
I was given false information from my clerk via phone.When I called the Kanis Office - Angela kanis was soo rude.The lady at Colonel Glenn was helpful and so customer focused.
new bed still in the box and some books got wet and moldy because of a leak on the back wall, problems getting out the gate, so hot inside the storage room, there are no lights in the room.
I use Steve`s facility on numerous occassion.Mary is always super,and Steve`s a great manager.I`m inthe hospitality business and I know what it takes for repeat business.KUDOS`
Nice helpful staff
The only thing I would have liked better is having a light inside the storage room.
Was a great location and the price was excellent.
Steve, Thanks for your help and support over the years, you and Tammy made me feel you always had my interest at heart and were always there to help when I needed it.
Jack Payne 5016800357
Staff was very helpful. He noticed we would run out of room and advised us to get a larger unit. He saved us time/effort by taking us to the unit and making sure we were set before we unpacked.
The nicest group of people you could ever want to meet. Came to my rescue many times. I also like the green storage unit for recyclable items.
Driving Entrance is too small, people`s vehicle`s constantly blocking access to storage units because not enough room to drive around.
The light in the storage room does not work and the man that came to put in the light did not try to fix the problem.
The level of service was excellent. Miss Mary, who waited on me was very friendly and most helpful. She has excellent customer service skills, and is a plus for your store!
The room seem smaller than described. Also, this facility need to invest in wireless security cameras. Wired lines can be easily cut especially after-hours. I need to make sure my things are safe.
Only once did I need something and had to wait awhile because no one was in the office, but I also understand that Im not the only customer all other experiences were Great!
I was very pleased with customer service at Kernel Glenn location. Have been customer there for about 3yrs at the same location.
The attendent was very knowledgeable about what Uhaul had to offer. He was very friendly and showed great customer service.
Staff was very helpful.Monthly bill charged to credit card so I did not have to worry about it.Easy to access storage unit when needed.Would use this facility again.
thanks for serving me without hassles.
I`ve used UHaul before and each time it was a good experience.
The U-Haul team was so professional in the same of being so kind and corteous.
I appreciate the U-haul team as I will be doing business with them for a long time.
Steve and the whole crew were always very kind and helpful for all of my storage needs I will use this office
I was very pleased with the customer service in which I received. I will recommend this establishment to others.
The customer service was excellent. I was well informed on my options available to me.
the service was excellent, everything you need for moving in one stop
It was a great experience and i would do it again
Constant issue with access the card key constantly not working
Best Storage facility in the area, with the best rates and security. Would not go any where else. Thank you. Melissa Bodily
The manager was very friendly and helpful. All the staff was very polite.
I think storing my items at your facility will be a good experience.
Disappointed not to get a partial refund on leaving. I was surprised when I walked in to see most of the wall had been replaced. I don`t think anything is missing so all is well.
Staff could not have been nicer or more helpful.
Steve is a very friendly,most accomodating manager.I have used his facility in the past.That is why I return to his unit.
The personnel were very friendly and helpful. They made this a very pleasant experience.
I am a new customer so far everything is going real good.
Need to build some new Uhaul storages.
I liked the storage room and I will recommend it to someone else.
Thanks for your service.
During visit, staff answered all questions precisely and respectful while multitasking with customers in the store and phone.
Their service was great and friendly, and I would recommend someone else to them. I like that the fact that they kept a clean facility.
Overall satisfied customer
Don was great. Very helpful, quick, and friendly.
everything went ok, the people in the location were slow and less than professional.
I recommend that you all put roach bug killers around in each storage because when I unpacked my boxes, there were bugs and roaches crawling in and out of them!
All experiences were pleasant.
I came in minutes before closing on a Saturday Mary was very helpful, pleasant, informative. Thank you.
the staff was very helpful and efficient
the service was excellent
U-Haul is still No.1 in the market for storage and hauling. I rate these guys high and good service is the reason why.
That was a dirty trick that lady pulled and I will never never use this ever again
The management and staff are TOPS!!
need to spray wasps` nests in lamps by units
The first Uhual facility I chose could not accommodate a Semi-truck, so their stuff sent me to another facility that could and they accommodated me promptly.
Very friendly/helpful. Welcomed warmly. Shown several sizes to make accurate decision. All questions were answer. Enjoyed friendly conversation after all business was taken care of.
Reminder of late notice was too aggressive!
Customer service is great no problems what so ever
The management is exceptional, always helpful, thisis my second time using this facility. staff and location is ideal.
Customer service was prompt and nice...
Very friendly and helpful. Storage areas are clean and pest free. Reasonable prices.
Need to renovate the facility to bring it up to date. The staff was not so friendly, only the new employees was willing to help. I will consider to use the facility if they change somethings.
The storage facility would be more convenient if the hours of access would be a little bit longer in the evening. Perhaps until 9pm.
The employees at this location were extremely pleasant. Very helpful! Especially Ms Mary. Needs more rodent protection though.
The spaces were easy to find and access to my space was also good.
The only negative was that the terrain of the facility made it very difficult to maneuver a 26` truck like we had. The managers were very helpful in renting the storage and in reserving a truck.