Customer Reviews for U-Haul Moving & Storage at Colorado Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Colorado Blvd
Great service by friendly staff!
I had a reservation for Saturday morning only to get a call early Saturday to tell me the truck we reserved wasn't available. They ended up lending us a truck when we needed a 10 ft. Not very good customer service.
Nothing everything is perfect in this location. ...
UHaul box couldn`t latch and didn`t come with furniture pads.
I cannot say enough about how wonderful I was treated by Tim. I was truly impressed by how we went above and beyond to assist me and accommodate me. I would highly recommend anyone rent from here. One of the best customer service experiences of my entire life. So thankful I chose this location and will not soon be forgotten.
Improved customer service and interactions
Didn't get the names but they they assisted me very well.
Folks at uhaul were ready when I arrived and very efficient and informed. Much more so than past experiences at other uhaul locations.
You never contacted me when my box arrived. You charged my credit card without permission or my presence. You continually lied to me over the phone.
The lady who took care of me was great. She was efficient, professional and aimable.
Thank you Uhaul and Megan! you were respectful, professional, affordable and convenient
The staff was very helpful and was also able to exchange my hitch that had been recalled by the manufacturer.
The facility was great. I just didn`t find the uBox to be a cost effective way of shipping my stuff.
Staff miscommunicated with each other, were not honest, and, with 1 exception, extremely rude. I work in two service industries and couldn`t believe the terrible service I received
My rental was transferred here after my initial pick up location didn't have the truck I confirmed for pick up. It burned an hour away from my day and caused me to have to travel much farther from my neighborhood to get and return the truck.
I did not receive the $50 guarantee for not having my reserved and confirmed truck at the location.
When my box was originally picked up in Oregon, the movers were 5 hours late. However, the movers who delivered the box in Colorado were very prompt and fast.
My 17" foot trailer had 109,000 miles on it and was so noisy at highway speeds that we couldn't even carry on a conversation. I way over-paid!!
I would never recommend uhaul to a friend. Actually I would discourage them from ever using uhaul
Service was friendly and the employee helpful. However, the trailer was dirty inside with grass stains. Employe also gave me the wrong trailer - I didn't realise at the time but when I went to drop the trailer at the location in Boulder I had requested they could not find the trailer listed on my contract or the trailer that I had been given. I hope that I am not charged for any additional days given this big mess up.
Tom Smalldone does a fantastic job. He made me feel very comfortable and confident with your property and service. Clean and well-maintained property. Rental process very easy, as well.
Tim his staff were great.
Great experience, all my stuff is in perfect condition.
Appreciated the speedy check-in/check-out process Did not waste my time. Also, the location was easily accessible. Good experience.
I updated my reservation by calling the 1800 number, but it was not successfully entered either time. I think your customer service # and your local locations should be better at communicating so that your customers are called less and inconvenienced less.
Very friendly staff, will return to this location for that reason
When I picked up my rental, the employee who showed us to our vehicle did not mention the dolly we had reserved so we asked if it was inside the truck. "Should be" was his response before walking away. When we arrived at our destination (10 miles away) to pick up a washer and dryer we opened the truck: no dolly. Being too far away to return and pick up a dolly from the rental location, we called the number on the contract to alert the office, hoping they might bring us a dolly, or at the very least that we could have the mileage waived that it would take for us to return to the rental office and pick up the dolly, and get back to our destination. We were told they would call us back. Several hours passed, and we never received a phone call. We had to carry a washer and dryer out of a basement to the truck, and from the truck into the house, and move all other items by hand as well. When I arrived to return the vehicle, I expressed my disappointment, and was returned the $10, but the physical injuries sustained by me and the three other people who helped me carry these items are worth more than $10. To add insult to injury, both the regular employee and the manager failed to even say "I'm sorry" even once upon returning the truck. Neither actually acknowledged the mistake, and in fact behaved dismissively of my complaint. I am very disappointed. I have been using exclusively Uhaul for moves over the years, but this location and experience have caused me to be extremely skeptical about their customer service. I do not recommend this location.
The location was not optimal for my move at all! The employees were nice, but were not very motivated or upbeat at all.
Everyone who worked here was professional, friendly, and helpful. This was the best customer service I have had at Uhaul.
Nobody at uhaul ever contacted me regarding the delivery date of my UBox. My UBox was sitting at a storage facility for 8 days before I was told I could come pick it up.
Very good customer service
Friendly and efficient! Willing to try lots of options to meet my needs.
UHaul didn`t deliver on schedule , lost record of one box, then asked me to schedule pickup of a box that had already been unloaded. Logistics are clearly a mess.
My only complaint is that the UHaul folks in 4800 Colorado Blvd. were very unresponsive, causing me several instances of waiting around for hours for calls to be returned which never were.
They were overwhelmingly busy when I arrived but I was out of there quickly.
Better customer service. We had no problem with equipment but employees at that location could be a bit more courteous.
Excellent customer service and very easy to rent here
Move out from Richmond, VA took a long time due to one Ubox being brought at a time and not having pads/blankets like we ordered but move in to Denver, CO was excellent.
Like rental car companies, rent vehicles with a full tank and return with a full tank. It is impossible to determine how many gallons to add to return the vehicle with anything but a full tank. Fuel consumption varies so much empty vs. a full load.
personnel was very knowledgable and corrected mistakes made by Dean.
Customer Service and equipment was excellent.....not so happy about the cost.
Tim and his crew are always a pleasure to work with.
very low stress interaction, yea!
We had the unfortunate experience of being blamed by the employees for returning our truck late, when in fact we had received a complimentary extra day so our return was not late. I had already clarified this with customer service. The employees were rude, unwilling to listen to our explanation, and treated like we had done something wrong. They continuously repeated that we would be charged $40 because it is the policy. We asked to speak with the manager and were told he was not available. We had a fantastic experience with this Uhaul rental besides our encounter with these two employees. We will not be using this location again.
Fast professional service - much more organized than other locations I have used
Very fast drop-off, convenient location. Just like dropping a rental car, where they meet the vehicle and do it all with a portable device, then e-mail the receipt. Very quick - in and out in 5 minutes.
The movers were very helpful. The Ubox latch was broken when it was delivered. However, it was very clean.
It was a quick drop off. The gal was fast!
Everybody was so helpful and friendly b
Wonderful people, good customer service, happy they had a truck for me on the 1st of month. Thank you very much
The staff at this U-Haul location was very helpful. I had to move my pick up time back twice and they were friendly and accommodating.
Trey was great! Checked me in and was the first person over all the years that I have rented frm U Haul who took the time to go over everything frm the cab to the rear door and lock. Thank you Trey!
Better knowledge of equipment
Big trucks to Denver area that are larger that 10'.
I have rented 3 trucks in the last month, and saying "they are not available for two weeks is BS"
Polite and pleasant staff.
Everything was great. The U-box was even delivered to its final destination one week earlier than scheduled. Would definitely recommend to others.
Easily the nicest Uhaul experience and customer service ever. The Manager was incredibly kind and helpful. Truck and trailer were all set when I got there, in and out and on the road in 15 minutes.
So impressed. Truly some of the nicest customer service I have seen in a long time.
When I went to return the keys in the after hours drop box, I stepped onto a piece of particle board which had been placed on the ground and it broke under my foot, nearly causing me to fall and twist my ankle. It was not a good situation that could have easily led me to be injured.
The service was good. What was a little upsetting was the truck cargo area smelled strongly of weed and had a big wet spot. When I moved I had wet weed smelling stuff.
I asked about purchasing blankets and was given the price per dozen. It wasn't clarified that the price was for rental rather than purchase - so I thought I was purchasing the blankets. Outside of that the experience for pickup was great.
The drop off location & manager were both most excellent, very smooth, polite, got me on my way in a timely manner. Thanks for everything
Not a darn thing I was in a last minute jamb and the staff at this location helped me out tremendously
Very nice when I dropped off
Always a pleasure. I am a frequent renter and will not go anywhere else. The team there is excellent!