Customer Reviews for U-Haul Moving & Storage at D St
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at D St
All staff members where helpfull and friendley.
I have had to use your equipment many times and it is always this location I can count on to have what I require and when I require it. Never any issues with anything. Quick, helpful, just plain awesome
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
They made returning the sad excuse for a vehicle easy.
Overall I am very dissatisfied with the service. I hope you don't expect me to pay any more for the poor customer service and poor equipment I received.
Faster computers but otherwise
Very good service
I injoyed my visit..it was worth the extra miles not to use the one closes to me.
Inform the customer about all information regarding uhaul
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Excellent customer service.
This location has always been good to work with and I've used them many times in the past.
Your employees were all very helpful and informative. They were great!
Liked all the accessories for my tow hitch.i wonder if you have and would instal side step bars for my Honda element. Thanks
Very polite and professional. Picking up and returning trailer was very fast and easy. Will definitely be a returning customer. You do not need to improve anything, service was EXCELLENT.
Not charge mileage and gas. It was 100 dollars to rent a truck for 4 hrs and I had to fill the tank to where it was when I got it. So total was about 160. Personally I think that's a rip off.
Make sure you right the correct miles
I just got charged 112 miles when I only went 46 I mapquested exactly where I went 46mi
The miles were written on my contract but scribbled several times to be barely legible
So I just wasted my money !!
Much more convenient than the other POD company. Thanks.
Outstanding customer service.......Very satisfied
It was very clean and the worker`s were very helpful and friendly..
Excellent customer service quick in and out Thk U
Checking the equipment back in was something less than desirable it took over 30 minutes just to get the truck looked at, the gentleman seemed Like he had no clue. He could not read the fuel gauge right and almost cost me refueling charges. However his manager did correct the issue. David's customer service was above par.
Great people and great service.
very help full and friendly
I see no improvements to made,I was immediately greeted when I walked onto the lot and and assisted with my rental,the two young men there are excellent at their job and made my experience there excellent!!!
The GM Mr. PERRIN and workers are great with customers service and very hepful ....will definitely be back to rent from this location
After renting U haul trucks for over a year, your personnel has treated me like a VIP and I certainly appreciate it.
David, the Manager, has become very professional and he is the man we respect.
Thank you for your professionalism and efficient personnel. S. Fischer
I had a bad experience tonight when the trailer was raining I'll tell me they didn't check the tire pressure for when I return did the guy went out of his way to get some type of bar and hit the tires the check the tire pressure I thought that was uncalled for it made an impression on me that he was out to look for anything to attempt to charge me extra I felt very displays and probably would not return to that location again.
very pleased with service
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
Good people and helpful. I recommend this place for anyone looking for a UHaul in the San Bernardino area. It looks like they are the largest and best.
Easy drop off, clean store, helpful employees. Both the pickup and drop off employees where very polite and professional! Great job, whatever you're doing!
Clerks are helpful and cool
Please make it more clear which documents are my copy and which need to go into the drop box with the key--the document names and the names listed in the instructions on the key door did not match. So I just dumped every piece of paper into the key drop and I have nothing. Too confusing.
The general manager was responsible for checking the vehicle transport back in. He had the nerve to insist on me backing the trailer into it's original spot. I quickly refused, and expressed that we can use the dolly to return it just like the way we retrieved it that morning. The manager replied with a snooty remark and was rude. I will not reverse a trailer into a spot that is already tight to begin with, with an unknown ground spotter, and with a dolly 5 feet away from where I dropped the trailer off. It was obvious the manager wanted me to do his job for him no matter the risk. I am not responsible for damages caused to the other rental equipment and if I backed up into another trailer, he would have had an even worse day than he had when we had our encounter. I do not know company policy, but I do know that I won't take chances damaging my own property over someones else's laziness.
The staff was very helpful and informative...we will use this U haul store again
wish you provided locks
All employees at this location are great to work with. I needed three rentals this week, and they were great with all.
Every thing and every body has been very gentle and polite and have treated me with consideration and smiles even though I have been very particular with my demands. I truly appreciate the professionalism of your personnel. Good management! Thanks for training them well.
PS.: Coffee would be great in the winter!!! ? it would be perfect when we wait to be assisted. S.Fischer, Home of Neighborly Service
I could not ask for better service, unless the trailer was delivered to my door.
This is the most professional and curtious u-haul location I have used. I will only use this location for future rentals of car hauler and moving vans. I will also let my family and friend know so they can use them too
Customer service was outstanding and friendly.
Explain more of coverage on each issue, especially the $50 credit issued back when U-Haul does not meet the guideline or specification when reservation is alter by U-Haul owner it's self. Step it up a notch with cus
The manager is extremely helpful.
To me, this is the mother ship of U-Haul locations. They have always had exactly what i needed.
Staff was helpful and friendly
i would like to say that the person who helped me at the D st store "David" was extremely helpful and treated me with respect.
Have more than one line availavble open
courteous, prompt, helpful
It is a good location and it has a good supply of equipment, but they had only one employee working the floor. I had to wait nearly a half hour for service. The employee was GREAT and very helpful, but she needed support. Otherwise a good experience.
Filled out paperwork to rent a storage unit. Then employee typed this info into the computer, really slowly. Stopped multiple times for clarification of spelling from me and help from fellow employee. Would have saved me 30 minutes if I could have entered it myself.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Customer service excellent and quick for a last minute rental. I was in and out in 7 minutes.
yeah I remember the last time I rented a Uhaul truck I got to use it for 24 hours this time I was rushed To get my stuff and wound up having to have a friend help with his truck as I had to get the rental back before I was finished or get charged a late fee I never remember having a 6 hour time limit to get the job done before , next time gonna check into other options if I need a truck rental.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
I executed a military DTY move. Operators were supposed to provide a weight, but never did.
The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.
Cricket was a wonderful help!
The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork
They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again
KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.
The woman delivering the U-Box was very pleasant and very helpful about everything.
Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.
The employees were courteous and friendly and always willing to help me. If I need to rent a storage unit again, I`ll definitely go back.
Daniel resolved an issue with my storage that had a positive outcome.
I got my stuff out, said bye to the staff,went to school, then they sent me a bill and lein stuff notices. What did i do? I let on time. Maybe they don`t like me.
Delivered a day late. No phone calls even when requested. NO paperwork at origin or destination. We went to dinner, came back, and the box was gone. Took two days to verify that u-haul had the box.
the process was very iritating wasnt explained to its fullest by certain reps very confusing situation i never want to go through unexplaind situations when you have your hand in someones bankacct
Levina Conrad was very helpful, professional and courteous! I would highly recommend her and U-haul!
Satisfactory. Some delay in scheduling pickup of U Box
took longer that 9 days to deliver and then the ubox people took my lock also when it was time for them to pick up the u box it took 3 days after the pick up date to get the box out of my yard
good service, nice people
Very good experience and will use you again.
The drivers were excellent. There was some confusion ordering the u-box because not everyone at u-haul was familiar with u-box. dorothy sprouse
Staff was helpful on making the delivery and pickup easy.
the staff was friendly and helpful,U-Box was clean and in good condition.
So far only opened 2 boxes. One is damaged. Hole all the way through to the inside. Will pack other 2 today.
GA. U-BOX staff and program is alot better. i will not use U-BOX again.
i was over charged ! quoted 1650.00 and got charged 2100.00 please resolve this 904 610 0197 tony alessi
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
Was great dan was so helpful thanks for being great
Mark Was very helpful. He and the entire staff are true assets to U-Haul Self-Storage.
I really enjoyed the customers service i received. I like the fact that I received free storage along with my truck rental.
Drop off a day late, pick up a day late, don`t return messages on delivery, and auto payment went through when it was not suppose to. Bad experience.
Everyone was great on the staff i was very happy with the service.
it was good except fpr the storage floors.seem like they are old
The agent was been extremely helpful and went the extra mile to help me.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.
My experiece with U-Haul was an excellent one. The staff were very helpful and knowledgeable. They were very courteous and very pleasant to interact with.
I recieved a late notice in the mail 12/26/09 dated 12/19/09.Why? shipped golf cart ii/16 to San Antonio, picked up 12/9,rental was over that date why do I owe 114.69?
Tiffany Cleveland went above and beyond to make our moving experience as smooth as possible and demonstrated excellent customer service.
My experience at the facility was excellent Mark and Dan are great!! i recomend this facility anytime thanx!!
Mark Ford was great, even though I arrived at the last minute, he was very helpful. Thank You.
very poor service and dirty storage place.
The girl who delivered the ubox was very friendly and helpfull and answered all questions i had. She was very professional.
when my u-box was shipped the lock was broken off, but my items were all still safe.u-haul replaced the lock without any problem.
good price, good service, would recommend to my friends.
I am waiting to hear when the box will be delivered, which based on the contract, 10 days will be tomorrow. Contact me in a week and I`ll let you know if I`d recommend anyone else.
Questions above don`t apply for UBox. Janis/Denver Tiffany/San Bndo were awesome. Freight co took 18 days to pu/deliver to another facility. TOO LONG
No lighting in the storage unit, poor lighting in the hall. All items had to be carried up 4 narrow steps, no ramps.
200 character limit is a lie, won`t even take 40! Never using your business again!
I REALLY APPRECIATED THE CUSTOMER SERVICE I RECIEVED!