Customer Reviews for U-Haul Moving & Storage of W Rialto Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of W Rialto Ave
I moved from Killeen tx to Redlands ca and this is by far the best experience I've had. The staff really care and were very busy but they each took the time to help instruct on how to use a dolly for my front load washer and dryers to my 12 yr old son and I. I have a storage unit there for free for a month and I definitely will continue doing business with that location. This was the best customer service location compared to the one in Killeen. Thank you.
Trailer hadn't been cleaned when I picked it up. Other than that, this rental experience was good.
My experience was good and stress free, everyone was friendly and helpful
Everyone was very helpful especially the store mamager. The truck and storage prices was very very reasonable compared to Los Angeles. We was very satisfied.
Thank you to Kasandra for all her help, a joy having to work with as always!
have trucks available that run better, don't drink gas like crazy & don't have so many dings
Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.
Excellent customer service!
Very efficient and fast in checking equipment in
The Home of Neighborly Service has always received the perfect treatment from perfect U Haul personnel. Thank you so much for keeping the best manager ever. David has always been a wonderful manager and I will always rent from him.
I pre-ordered a pick up time for 10 a.m. and i didn't get the truck i ordered till about 10:45 a.m. I showed up at 9:40 and no one helped us till 10:45 a.m. This place is understaffed. I would not recommend this place to anyone. The guy in front of me waited an hour twenty minutes to get any of the two employees to help him. The inside of the truck i rented looked like someone had spent the night in the back. Unacceptable, i don't know how they are still in business.
As always at this store it was a flawless transaction. Something different this time, though, that really made a big difference in our experience. Not only was the trailer (RV) clean but it also smelled great. We found that the store had hung a small 'pine tree' air freshener in the trailer (new car scent). Wow, what a difference! My crew actually worked faster and more efficiently and it had to be due to the fact that being in the trailer was simply so pleasant. This General Manager (David Perrin) is innovative and the idea of a little pine tree air freshener is brilliant. U-Haul would be well advised to make this a national standard.
The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.
First time here. Great service. The store was very organized and clean.
good productive employees
N/a rapport was very good
all of the employees I encountered were very friendly and helpful. They congratulated me on my service to our country and them
David was very helpful but his helper was not knowledgeable of the premises. Wanted to rent a 5X7X10 but got a 6X7X7 (less space) for more than the larger unit?
Good rental experience. Check out and check in were very good. Only item, when I was checking out, the clerk didn't ask if I wanted a dolly or furniture pads, so I forgot until we were inspecting the truck, so we had to go back and revise the contract. But it was a minor thing.
Awesome staff quick and easy made my move less stressful by knowing equipment...Thanks
They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.
Not sure. Staff was professional, friendly, & efficient with my reservation to rent a pickup truck.
Another perfectly executed contract. This team is well trained in both technical skills and customer service. They always show respect and never take me for granted as a customer. This Gen. Mgr. knows his business!
Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.
Easy transition excellant service once again.
excellent customer service. courteous and prompt.
Hire more managers and employees like David. He is very personable, professional and helpful. He is very good at his job and your company is lucky to have people like him.
Great personal; very helpful! I would recommend!
CLEAN AND INVITING ? Yes and No.May need a little improvement.
The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .
A lot of homeless people waiting at front door to use restroom before opening at D St. location, very uncomfortable.
Both David and Tyler provided excellent service.
David was extremely helpful. Without him or move would`ve been much more difficult.
Dave at the counter and James outside were courteous and friendly, great customer service.
I did not have any problem, everything went smooth, thank you
Don't go to uhaul, period. A stolen shopping cart is more reliable.
the service was excellent
Excellent and fast customer service from management!
I was told on the phone I would get a military discount when I went to the shop they did not honor that discount
i dealt with a young lady initially who was very courteous and professional. when i returned the trailer
i was assisted by 2 young gentlemen who were also
very pleasant and professional. this place was excellent.
Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.
Very friendly and willing to help.
This is the second time I have been at this location. My first experience was great, this one was horrible. The staff seemed haggard, overworked and apathetic. What should have taken thirty minutes took two hours.
U-haul is doing great, in most of your locations. I have gone to a few U-haul locations maned by one or two people that do not look "real U-haul depot".
INSPECT ALL EQUIPMENT..!! picked up a tow dolly from L.A. to San bernardino. When i got to San Dimas 30 min out the Tow Dolly broke on the Freeway.....i inspected a photo that i took with the Tow dolly attached to my truck...AND you can clearly see that the tow dolly was broken and i took that picture when i picked it up
Just as with earlier rentals I was happy doing business with the personnel at this location, thank you.
Always have someone at the front desk it would save more time for some people .
This store always exceeds my expectations. The GM, David Perrin, understands that customer service is the foundation of a successful business. He and his staff, make me feel respected, welcome, and they do not take my business for granted. It is always a pleasure renting here.
David was the best help !! Thank you
Fastest check in and out I've ever had. A+++
The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.
I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.
Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all
Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.
David and Ro are the awesome ppl always going the extra mile with A smile
The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!
Service was great David and Lorenzo gave awesome customer service.
Not much to say just thank you for being there
The staff was very polite and helpful and the facilities were clean and neat.
They was very fast about doing things. Very nice well clean.
I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.
Having two locks is a little inconvenient at times, however it does give me a sense of security.
U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.
Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.
All staff members where helpfull and friendley.
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Much more convenient than the other POD company. Thanks.
It was very clean and the worker`s were very helpful and friendly..
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
wish you provided locks
The manager is extremely helpful.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
I executed a military DTY move. Operators were supposed to provide a weight, but never did.
The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.
Cricket was a wonderful help!
The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork
They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again
KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.
The woman delivering the U-Box was very pleasant and very helpful about everything.
Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.
The employees were courteous and friendly and always willing to help me. If I need to rent a storage unit again, I`ll definitely go back.
Daniel resolved an issue with my storage that had a positive outcome.
I got my stuff out, said bye to the staff,went to school, then they sent me a bill and lein stuff notices. What did i do? I let on time. Maybe they don`t like me.
Delivered a day late. No phone calls even when requested. NO paperwork at origin or destination. We went to dinner, came back, and the box was gone. Took two days to verify that u-haul had the box.
the process was very iritating wasnt explained to its fullest by certain reps very confusing situation i never want to go through unexplaind situations when you have your hand in someones bankacct
Levina Conrad was very helpful, professional and courteous! I would highly recommend her and U-haul!
Satisfactory. Some delay in scheduling pickup of U Box
took longer that 9 days to deliver and then the ubox people took my lock also when it was time for them to pick up the u box it took 3 days after the pick up date to get the box out of my yard
good service, nice people
Very good experience and will use you again.
The drivers were excellent. There was some confusion ordering the u-box because not everyone at u-haul was familiar with u-box. dorothy sprouse
Staff was helpful on making the delivery and pickup easy.
the staff was friendly and helpful,U-Box was clean and in good condition.
So far only opened 2 boxes. One is damaged. Hole all the way through to the inside. Will pack other 2 today.
GA. U-BOX staff and program is alot better. i will not use U-BOX again.
i was over charged ! quoted 1650.00 and got charged 2100.00 please resolve this 904 610 0197 tony alessi
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
Was great dan was so helpful thanks for being great
Mark Was very helpful. He and the entire staff are true assets to U-Haul Self-Storage.
I really enjoyed the customers service i received. I like the fact that I received free storage along with my truck rental.
Drop off a day late, pick up a day late, don`t return messages on delivery, and auto payment went through when it was not suppose to. Bad experience.
Everyone was great on the staff i was very happy with the service.
it was good except fpr the storage floors.seem like they are old
The agent was been extremely helpful and went the extra mile to help me.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.
My experiece with U-Haul was an excellent one. The staff were very helpful and knowledgeable. They were very courteous and very pleasant to interact with.
I recieved a late notice in the mail 12/26/09 dated 12/19/09.Why? shipped golf cart ii/16 to San Antonio, picked up 12/9,rental was over that date why do I owe 114.69?
Tiffany Cleveland went above and beyond to make our moving experience as smooth as possible and demonstrated excellent customer service.
My experience at the facility was excellent Mark and Dan are great!! i recomend this facility anytime thanx!!
Mark Ford was great, even though I arrived at the last minute, he was very helpful. Thank You.
very poor service and dirty storage place.
The girl who delivered the ubox was very friendly and helpfull and answered all questions i had. She was very professional.
when my u-box was shipped the lock was broken off, but my items were all still safe.u-haul replaced the lock without any problem.
good price, good service, would recommend to my friends.
I am waiting to hear when the box will be delivered, which based on the contract, 10 days will be tomorrow. Contact me in a week and I`ll let you know if I`d recommend anyone else.
Questions above don`t apply for UBox. Janis/Denver Tiffany/San Bndo were awesome. Freight co took 18 days to pu/deliver to another facility. TOO LONG
No lighting in the storage unit, poor lighting in the hall. All items had to be carried up 4 narrow steps, no ramps.
200 character limit is a lie, won`t even take 40! Never using your business again!
I REALLY APPRECIATED THE CUSTOMER SERVICE I RECIEVED!