Customer Reviews for U-Haul Moving & Storage of W Rialto Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of W Rialto Ave
I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.
Everything was fine. David perrin checked me in he was very helpful and friendly.
The girl that attended us was very helpful
The website is misleading regarding the cost of using a U-Box. It does not mention anything about the charges for having the box delivered for packing/unpacking. Nor does it mention that not all locations offer delivery. It also listed a destination that was not available. I told the woman on the phone the destination I wanted, but she picked something else. I was unaware of this until after I received my confirmation. As a result, I ended up having to drive 50 miles each way twice to get the contents of my U-Box to the final destination. The first night after the box was delivered, the bottom got wet after heavy rain. Fortunately nothing had been packed in it yet. Overall it beats the other options, but it was a frustrating experience.
fix your trucks the transmission was going in the truck i had
It was a fast and easy process. Got in and out, Kassandra was helpful with everything!
Nothing Could be done beyond what they did, the staff was great and I could not have asked for more concerned and friendly staff it was well worth the money
The lights on the car were very low. It was very hard to see if it got too dark. I almost had to rent a hotel room because I wasn't able to see
Nothing, service was excellent.
Is good on customer service they explain all wath do u need
Everyone who helped me was great, overall a great experience.
staff is awesome. nice to see the same faces greet me in the store as the faces on the internet. nice touch. they were fast, very techie, very efficient in marking every little scratch with that "X". paperwork very smooth. Boy, did I Love that F150. I wanna buy one now!
The price that is quoted on line is deceiving. There are hidden costs that are not explained at the time of ordering the u-boxes. I don't think I will use them again, too expensive.
Nothing... everything was great!
Didn't have my reservation I had reserved. Very disappointing.
Friendly staff and courteous
The Employees where very professional and helpful.
You have a good team at this location. The manager should be acknowledge for the training his team.
Customer service on the phone directed me to the wrong place, had to put in extra gas to make it to them also I was supposed to pick up a 17 foot on reservation and received a 14 foot BIG inconvenience .
The facility has recently changed the access bay door to the storage units and now you must swipe a card each time you enter into the storage facility area. If you're moving, and you have your hands full of items going into your storage unit, as is probably the normal situation at a storage facility, then this is extremely inconvenient. I have to put down what I've just gathered in my arms, or put down a piece of furniture, so that I can swipe EVERY time I go inside. Ridiculous.
Homeless people approached me (old woman, alone) at night when I dropped off key, scared me so I left my personal dolly in the truck, too fearful to open the truck and get my equipment. forced me to return the next day... I can't recommend this location only because of the scary people after dark. The people working there are GREAT.
Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all
I have used u-haul several times in the last year at 3 different locations. The staff has always been helpful and the equipment excellent.
The lady that checked me out had great customer service skills. Especially hooking the trailor up for me. Greatly appreciated, I'll be back.
Very good costumer service
Nothing, everything was great!! Thanks
The guy who received the truck was very helpful.
There was nothing that I saw that you could improve on. When I have to rent a trailer I always go to this location because of the service and the General Manager David Perrin is always very accommodating. Every time that I am there I notice that David is always on the move with the customers getting them in & out in a timely manner. The New doors really make it look more up to date also.
It's always a pleasure going to this Uhaul location because I know I will get great service from the staff and especially from David the manager.
I rent often from this Uhaul location and they are always good at providing great service and have a good selection of rentals available. David the manager is always very helpful and knowledgeable as well.
Seems to take longer to drop off other than that went ok
clear communication about charges
Employees efficient helpful and friendly. Great job
They've taken good care of me the two times that I've used the location...I will be back! Mr. Buckner was a PRINCE!
Over all I had a great experience there was no long lines.I was pleased with person that assisted me he was very helpful and pleasant.I would definitely go there again.
Thank you for all your help, your staff are very good and nice also. thankyou.
I am happy to report to all at U Haul Co. my gratitude and satisfaction for the magnificent service that I consistently get from the office on D St. in San Bernardino. Manager David Perrin, makes me feel like a VIP every month when I rent one of his trucks for my non profit organization. I recommend friends to rent from that office because people are treated wonderfully and get out of there feeling good due to the exceptional service. He seems to be an exemplary model for his employees since they are also kind like him. Way to do business!!!
there was roaches in the store everywhere the u haul smelled like cigarette smoke and they are taking forever to correct my charges
Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.
Let customers be aware if they are using vehicles for general clean-up that would require taking material to a recycling center; some centers will not accept your load with a rented vehicle with out of state plates. Despite the driver having proof of residence (CA). It doesn't make sense, but maybe each business (recycling center) interpetation of the law or regulations differ.
Romena Tali, was my point of contact, she was very helpful and Professional. My experience at this location was I great experience. Congratulations to the manager and Team.
David and Ro are the awesome ppl always going the extra mile with A smile
The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!
Service was great David and Lorenzo gave awesome customer service.
Not much to say just thank you for being there
The staff was very polite and helpful and the facilities were clean and neat.
They was very fast about doing things. Very nice well clean.
I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.
Having two locks is a little inconvenient at times, however it does give me a sense of security.
U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.
Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.
All staff members where helpfull and friendley.
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Much more convenient than the other POD company. Thanks.
It was very clean and the worker`s were very helpful and friendly..
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
wish you provided locks
The manager is extremely helpful.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
I executed a military DTY move. Operators were supposed to provide a weight, but never did.
The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.
Cricket was a wonderful help!
The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork
They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again
KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.
The woman delivering the U-Box was very pleasant and very helpful about everything.
Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.
The employees were courteous and friendly and always willing to help me. If I need to rent a storage unit again, I`ll definitely go back.
Daniel resolved an issue with my storage that had a positive outcome.
I got my stuff out, said bye to the staff,went to school, then they sent me a bill and lein stuff notices. What did i do? I let on time. Maybe they don`t like me.
Delivered a day late. No phone calls even when requested. NO paperwork at origin or destination. We went to dinner, came back, and the box was gone. Took two days to verify that u-haul had the box.
the process was very iritating wasnt explained to its fullest by certain reps very confusing situation i never want to go through unexplaind situations when you have your hand in someones bankacct
Levina Conrad was very helpful, professional and courteous! I would highly recommend her and U-haul!
Satisfactory. Some delay in scheduling pickup of U Box
took longer that 9 days to deliver and then the ubox people took my lock also when it was time for them to pick up the u box it took 3 days after the pick up date to get the box out of my yard
good service, nice people
Very good experience and will use you again.
The drivers were excellent. There was some confusion ordering the u-box because not everyone at u-haul was familiar with u-box. dorothy sprouse
Staff was helpful on making the delivery and pickup easy.
the staff was friendly and helpful,U-Box was clean and in good condition.
So far only opened 2 boxes. One is damaged. Hole all the way through to the inside. Will pack other 2 today.
GA. U-BOX staff and program is alot better. i will not use U-BOX again.
i was over charged ! quoted 1650.00 and got charged 2100.00 please resolve this 904 610 0197 tony alessi
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
Was great dan was so helpful thanks for being great
Mark Was very helpful. He and the entire staff are true assets to U-Haul Self-Storage.
I really enjoyed the customers service i received. I like the fact that I received free storage along with my truck rental.
Drop off a day late, pick up a day late, don`t return messages on delivery, and auto payment went through when it was not suppose to. Bad experience.
Everyone was great on the staff i was very happy with the service.
it was good except fpr the storage floors.seem like they are old
The agent was been extremely helpful and went the extra mile to help me.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.
My experiece with U-Haul was an excellent one. The staff were very helpful and knowledgeable. They were very courteous and very pleasant to interact with.
I recieved a late notice in the mail 12/26/09 dated 12/19/09.Why? shipped golf cart ii/16 to San Antonio, picked up 12/9,rental was over that date why do I owe 114.69?
Tiffany Cleveland went above and beyond to make our moving experience as smooth as possible and demonstrated excellent customer service.
My experience at the facility was excellent Mark and Dan are great!! i recomend this facility anytime thanx!!
Mark Ford was great, even though I arrived at the last minute, he was very helpful. Thank You.
very poor service and dirty storage place.
The girl who delivered the ubox was very friendly and helpfull and answered all questions i had. She was very professional.
when my u-box was shipped the lock was broken off, but my items were all still safe.u-haul replaced the lock without any problem.
good price, good service, would recommend to my friends.
I am waiting to hear when the box will be delivered, which based on the contract, 10 days will be tomorrow. Contact me in a week and I`ll let you know if I`d recommend anyone else.
Questions above don`t apply for UBox. Janis/Denver Tiffany/San Bndo were awesome. Freight co took 18 days to pu/deliver to another facility. TOO LONG
No lighting in the storage unit, poor lighting in the hall. All items had to be carried up 4 narrow steps, no ramps.
200 character limit is a lie, won`t even take 40! Never using your business again!
I REALLY APPRECIATED THE CUSTOMER SERVICE I RECIEVED!