Customer Reviews for U-Haul Moving & Storage of W Rialto Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of W Rialto Ave
They guy who helped us was great. He was very professional and did a great job showing us how everything worked.
Mr. David, Is an outstanding customer service tech. He was extremely polite, and quick with service of purchasing blankets, and ropes to accommodate with movung. Mr. David, is a wonderful customer service assistance, he actually ran to get the pick up truck, he explain everything as we did the walk around of the vehicle, and smiled the entired time, and high 5 me when I returned the vehicle.
Expertise Customer Service! Mr. David
Thank You Dearly! Mrs. Carolyn Seymore
Put together a policy and procedure manual on how to go to manual operation when the computer isn't functioning properly. Created about a 1 hour delay
The staff was very welcoming and very very helpful.
Hitch ball hook was small . Could have been big accident with little mistake.
Keep up with the good Customer
Service. Taylor Cole was of great help! He really accommodate my budget to my needs.
Mr. Perrin was most helpful. Awesome location. Most informative. Fast! Thanks again.
I felt as if my transaction was handled in a friendly professional manner
I pulled up to return the Rental and was greeted within 30 secs by David Perrin. After inspection i was quickly checked out by him with out even having to go inside. Awesome service i will be renting from here again!!!
David was amazing! Quick and efficient, it was a great experience.
Giving correct amount including insurance so customer can get proper funds for move but always use uhaul for my needs.
Seems to be understaffed for the weekends and during busy moving times, last and 1st of the month. The wait to rent a uhaul and check wack in was way too long
Friendly staff very knowledgeable of service.
It was a flawless transaction. Despite being swamped with customers, Lorenzo made sure the paperwork was correct and the equipment was ready for use. I appreciate the hustle - great crew and good leadership (GM, David Perrin)!
I was greeted immediately. The gentleman took my information and unhooked my trailer fast.
Your employees at this UHaul are hard workers with excellent, customer service... 5 stars... Even your new hire trainee....
A flawless transaction. Equipment clean, ready to go, and friendly professional staff. What else could you want? Thanks everyone for your help and getting me on my way.
I can't think of a thing.
David perrin is awesome keep up the good customer service,pleasant person,helpful
Truck was 2 hours late. It put me behind schedule with the movers I had hired. Very upsetting.
David Perrin was fantastic. Super nice and made this such a great experience.
The employee Taylor was very helpful I appreciate employees that go out of thier way for the cust.
Hector met us outside and the check-in of the truck went very quickly and pleasantly.
Extremely friendly and helpful staff!
The equipment was good. We had to wait way longer than expected. We were told where the trailer was. We went to the trailer and waited 10 minutes. The attendant never came. I hooked the trailer up. Waited another 10 minutes. I did my own walk around and pre trip inspection. I took the trailer and left. When I brought it back I expected to be questioned for leaving with out being checked out. Nothing.
All went well. The staff was courteous and helpful.
Thanks again for another excellent service from your excellent personnel lead by manager Perrin in San Bernardino. My company gives you an A+ as an overall rate
A very satisfied and happy customer
Another perfect transaction. One thing that would be helpful would be to display approx mpg a customer might expect in a truck. I picked the truck up with 1/4 tank and put more gas in before I started my trip - when I returned the truck it still had 1/2 tank. Obviously I spent more than needed on gas. I don't mind but my checkbook really complains when I spend unnecessarily. Seriously, some mpg info would be helpful.
employees were very helpful also I had forgotten a item in the truck the next day I went back the employee was very helpful to find the item and help load it my jeep.
excelente muy buen muy buen servicio al cliente gracias
I knew, going in, that this was going to be a good experience. This store simply does it right, every time, no excuses - just consistently right. This time, however, my expectations were exceeded. Having just bought a new car with a hitch receiver, the ball was a few inches higher than my old car and the trailer was at an undesirable angle. Taylor (the U-Haul employee taking care of me) noticed this and offered to quickly reverse the ball on my hitch. He was fast, efficient, and got the job done so I experienced no delay and had a smooth towing experience. Thank you Taylor for making my day a good one.
Did not allow a trailer to be connected to my ford sport trac. This is a ridiculous rule and I will use enterprise in the future until uhaul changes their policy and I will recommend others do the same.
David the employee was very helpful .
Employee on duty was pleasant and showed enthusiasm for his job and a willingness to help. Fast and efficient service, I will be back.
Excellent customer service by staff and manager doing a great job thank you
have a little more help in the store
very efficient and friendly.
Everything worked very well. All representatives were most helpful.
I am thankful for the exceptional service I receive from this U'Haul location week after week through the year. Mr. Perrin's personnel such as Taylor and Lorenzo have an amazing positive attitude with every one who enters that office. What a great people! Thank you again for making all your clients feel at home in your home.
service tech not only hooked my tow Dollie up but also fixed my rear lights that were out..\
Best crew ever!!! very fast and efficient!! Love you guys!!
Thank you U'Haul for having the most consistent, professional, efficient and caring manager in the West Coast. Mr. David Perrin along with his crew make my day a happy one every time I rent from them.
Nothing Taylor was Awesome and Very Nice!!!
Facility was clean and we314l maintained.
Taylor was extremely helpful in finding me a storage size to accommodate my needs.
To whom it may concern:
This is the perfect place to rent a truck or van in San Bernardino. Manager David Perrin makes sure that every thing with his business is an excellent one. His personnel is also well trained and treats you like gold.
I am a very happy customer.
S. Fischer Martin
LOWER YOUR PRICE PER MILES IS VERY HIGH
Tell the employee David to check what he is charging for before doing a transaction he over charged me 11 dollars on a trailer but I went back and Taylor took care of it
Not really much. The people were friendly ready to help, we didn't have to wait long. A very pleasant to do business with. I have and other family members have used this location before, and will use it again.
I completed my home move this weekend, and once again Taylor at the Downtown San Bernardino Center was excellent. He is an example of what every service oriented company should have in an employee. After 30 years teaching as a College Business Professor, I can safely say that the U-Haul Corporation needs to elevate this hard working young man to a higher position, or make him a corporate trainers, as the whole "U-Haul Company" can learn from his style of work ethics and enthusiasm. Taylor is a "seasoned Army Combat Solider" and is one of Americas best. & he sure is here! Who-wa, Who-wa!
The customer service rep was very helpful.
My guy was Great. Its always nice when you work with someone that knows there Sh!#. Thanks UHaul. See You next move.
Taylor, who helped me at the U-Haul center, is a young 27 year old, highly intelligent sharp US Combat Vet and is the "absolute best" U-Haul Center Manager I've ever delt with in 40 years. U-Haul Corp. needs to make this young man a "Corporate Trainer" for all stores, and put him at Corporate where he will Shine! He' is' one of Americas Best and we need more just like him !!!
Dr. Bruce Swope, San Bernardino, California.
The guy that helped me,Taylor I give him a triple A. his customer service was top notch.
The Staff was amazing... And a big thank you to David for all his help :)
Very good service, Thank you. dennis moore denmor windows
I didn`t rate it excellent because inside of the units it was not lighted up and was a very big inconvenience to me.
Taylor Cole was a the best associate I've ever dealt with . he deserves an award or to be acknowledged . thank you I was very satisfied
First of all, I stood in line for approx. 25 mins while only one worker took care of the customers at the counter. We all had reservations and had to stand in line and wait. There was another young man in the store but he was doing inventory of items on the wall and not once did he stop to assist his coworker. The person taking care of us was pleasant and kept apologizing for the wait and that he was "new". Not once did the other worker even thing about turning around to see if this young man needed help. The truck was clean inside however when driving it on the freeway it would shake like it was out of alignment.
This is not the most convenient U-Haul location for me but it is worth the drive for the customer service, attitude, professionalism, and respect I get when doing business here. The General Manager, David, sets the tone and is a great example for his employees. New GM's should spend a week working with him before taking on their own store.
No improvement necessary - except for the software used... needs a frequent user module to remember customer information.
The individual who helped us (Taylor) was so far beyond our expectations for enthusiastic, professional, courteous service, that we can't rave about this facility (in particular him) enough.
Tamara and Michelle helped me out on short notice. I needed a extra box with a few hours notice and they delivered. Very professional and very helpful.
To whom it may concern,
Taylor was vere professional and courteous to are needs. I would recommend him to all our friends. He made me a customers for life. THANK YOU TAYLOR.
From the crummey's
Everything and everyone went above and beyond from move-in to move-out.
horrible service. long wait. mistakes from sales person says I didn't put gas in when I did. she was reading wrong gauge. charged me extra day when I returned on time. they corrected mistakes but then I get email saying I never paid for rental and have outstanding balance due. very bad experience.
Read the last comment, maintain your trucks with regular repairs, make sure they are there on the reservation times.
Im very satisfied with the service and the staff was very friendly Taylor Cole was indeed helpful should hire more people like him with great attitude : thank you so much for your service
My experience was good and stress free, everyone was friendly and helpful
Didn`t have to wait for service and the manager showed us the storage unit that we needed. Service was excellent.
The service is excellent at this facility all the staff members are very helpful and friendly. I would recommend this place to all my friends an family.
They have a very nice and large facility if I ever have a need for storage in San Bernardino again I will surely go to them.
Our U-box delivery and pick up driver was efficient and courteous. She was able to reschedule the pick up date and followed through with a phone call. Very helpful.
The worst customer service ever . How was it possible for someone to get into my contract and change it .how can a store manager tell you they will not give you your pods .
David was extremely helpful. Without him or move would`ve been much more difficult.
Unit manager was extremely helpful and friendly. After undergoing a terrible experience in nevada he definitely impressed us with his knowledge of the storage/moving business.
Very friendly and willing to help.
The staff was professional and courteous and very helpful. The neighborhood where the facility is located is a bit seedy at night but I feel my property is safe.
I was very pleased with the service that I received from Lauren and Kassandra and the store manager. I was also pleased with the service i received from Lorenzo.
Everything was great!The women were great and friendly. We had a problem with auto pay and it was fixed immediately.David at San Bernardino helped us alot. Thank you to all
Facility was fine. Hard to get to loading dock at busy hours due to many rental trucks in driveway.
David and Ro are the awesome ppl always going the extra mile with A smile
The girls were friendly and knowledgeable. Romena was great making sure all my questions were answered. Well worth the money!
Service was great David and Lorenzo gave awesome customer service.
Not much to say just thank you for being there
The staff was very polite and helpful and the facilities were clean and neat.
They was very fast about doing things. Very nice well clean.
I had an amazing experience with David. He was very helpful and just an all around great guy. He helped me pick a storage space and made me feel comfortable leaving my items at the location.
Having two locks is a little inconvenient at times, however it does give me a sense of security.
U-Box was actually delivered early and the driver was very helpful in accommodating me with the short notice of early arrival only about 30 minutes early.
Your people are great, but the web site needs work. All in all, you made this move as hassle free as possible. Thank you.
All staff members where helpfull and friendley.
Had great customer service...in particular the drop off and pick up by such very capable women!!! thank you
Overall excellent and a valuable service we use every Feb. Units were about 2 hours late, due to a flat tire, which we understand is unavoidable.
The way in which pick-up and delivery was handled was excellent. Definitely will utilize again if situation arises.
Much more convenient than the other POD company. Thanks.
It was very clean and the worker`s were very helpful and friendly..
Your staff extremely helpful,especially Denise in San Bernardino who delivered and picked up the U-Boxes.
wish you provided locks
The manager is extremely helpful.
I would like to thank all the employees for the great job and friendly hospitality. I would definitely recommend u-haul to any one and every one. Thank you everyone at u-haul.
Everything went well the day we went to load our pods.
your new management is doing a great job uhaul looks alot bette. all the emplyees have always been curtious, kind, and very helpful
SUPER FAST Order to Delivery! 1 FASTEST availability. Delivered ONLY on Trailer which LIMITS what you can get inside U Box. Cannot fit 7 Ft + Hutch in to the 8 ft ceiling b/c of ODD angles.
I am very pleased with the customer service I recieved. Even though it was last minute, they were more than willing to accomodate me.
It`s very difficult to speak to someone on the phone. Other than that, all is well.
I came in looking for storage and the staff was quick to help me with my needs.
Found dead roaches in storage unit. Was told I would receive a refund on unused month.
The only employee that was with us through our entire ordeal was Romena, of San Bernardino office. The staff at Springfield, Ma office let us down!
Both our scheduler Romena and our deliverer Judy were wonderful to work with and very helpful. We have already begun recommending U-Boxes as the way to move. Thank you.
Very happy so far with this service.
Excellent service, but dealing with your call center is a joke, only use is holding a phone. I was referred to Romina who is the only person who has been able to help me.
Customer service was mind-blowingly terrible- My call was shuttled around to a bunch of call centers where literally nobody could help me locate my order/shipping status or really anything else.
All the U-Haul folks that I dealt with were very friendly and helpful. The manager at the Ontario California rental center was particularly helpful.
You have excellent customer service. Your staff was pleasant and very helpful especially Gilbert and Giovanni. It was a plesure doing business at the U-Haul on S. D Street in San Bernardino, CA.
The service is excellent. Staff is friendly and professional.
Fred and his crew went out of their way to make a difficult move easier. Thanks guys.
overall good experience, staff was friendly. service was adequate
We had a limited amount of time to get a trailer and remove belongings from an apartment. The staff was quick and efficient and even suggested storage at the facility--something I had not planned on.
overall I was really impressed with everything and I will tell everybody that I was.
Excellent customer service from Robert and the second uhaul rep that helped us. Sorry I can`t think of your name right now but you both were amazing.
Knowledgeable, attentive rep , Robert was a great help! no complaints on the rest of staff.
The associate that assisted me was very helpful and gave us great customer service out of all the associates that I came into contact with he was the best and very respectful and curtious.
Robert was extremely helpful, and all the staff pleasant to work with. What a great bunch of people there! I would definitely recommend it to my friends.
Over all it was ok but we did have a few small issues and we saw a few bugs in our unit.
Was very close to where I work and live and this is exactly what I needed
very Helpful and friendly
THANKS SO VERY MUCH AND ALSO YOUR EMPLOYEE BY THE NAME MARK WAS EXCELLENT GREAT JOB.I COMMEND HIM
Great Customer Service, was very helpful and professional! Great experience, thank you guys!
The U-Haul location on D St. in San Bernardino the people were friendly and professional. I had a problem with the location in Macon,GA and Warner Robins,Ga.
The people that work at u-haul are really friendly and will to help out.Im really happy with the facility.
I appreciate the fast and friendly service.
Everyone was kind and the drop off of the trailer was an easy deal. I would do it again with uhaul
Fred Kayla are great! BUT, 4 boxes = $320/mo. To move 9 miles = $1,160 See my last survey on lack of concern for cust. safety! I rented a Budget truck moved everything to 10X25X10 box - $165/mo
good service friendly staff convenient prices and hours
I executed a military DTY move. Operators were supposed to provide a weight, but never did.
The staff members quickly recommended the right size of storage I needed and they really helped me when I did not know much about storage.
Cricket was a wonderful help!
The staff was friendly in their talking and performance, but cheated me in their action. stolen 470 dollar from credit card. no apology from the staff after putting back the money. No proper paperwork
They were hard to contact. They are billing me for storage that was supposed to be waived due to the difficulty I had with contacting them. I will NEVER recommend nor use this service again
KRICKET WAS SO HELPFUL AND ON THE BALL! SHE SHOULD BE IN MANAGEMENT-I INTEND TO WRITE A LETTER TO UHAUL ABOUT HER EXEMPLARY SERVICE.
The woman delivering the U-Box was very pleasant and very helpful about everything.
Door would not close.. I hated that I received a quote when shopping for the best deal and then when I later went to finalize, the price jumped $400. They also sent my full box to the wrong address.
The employees were courteous and friendly and always willing to help me. If I need to rent a storage unit again, I`ll definitely go back.
Daniel resolved an issue with my storage that had a positive outcome.
I got my stuff out, said bye to the staff,went to school, then they sent me a bill and lein stuff notices. What did i do? I let on time. Maybe they don`t like me.
Delivered a day late. No phone calls even when requested. NO paperwork at origin or destination. We went to dinner, came back, and the box was gone. Took two days to verify that u-haul had the box.
the process was very iritating wasnt explained to its fullest by certain reps very confusing situation i never want to go through unexplaind situations when you have your hand in someones bankacct
Levina Conrad was very helpful, professional and courteous! I would highly recommend her and U-haul!
Satisfactory. Some delay in scheduling pickup of U Box
took longer that 9 days to deliver and then the ubox people took my lock also when it was time for them to pick up the u box it took 3 days after the pick up date to get the box out of my yard
good service, nice people
Very good experience and will use you again.
The drivers were excellent. There was some confusion ordering the u-box because not everyone at u-haul was familiar with u-box. dorothy sprouse
Staff was helpful on making the delivery and pickup easy.
the staff was friendly and helpful,U-Box was clean and in good condition.
So far only opened 2 boxes. One is damaged. Hole all the way through to the inside. Will pack other 2 today.
GA. U-BOX staff and program is alot better. i will not use U-BOX again.
i was over charged ! quoted 1650.00 and got charged 2100.00 please resolve this 904 610 0197 tony alessi
The customer service was extremely well mannered, very well in all areas of customers service. They even showed me to the unit that I had rented.
Was great dan was so helpful thanks for being great
Mark Was very helpful. He and the entire staff are true assets to U-Haul Self-Storage.
I really enjoyed the customers service i received. I like the fact that I received free storage along with my truck rental.
Drop off a day late, pick up a day late, don`t return messages on delivery, and auto payment went through when it was not suppose to. Bad experience.
Everyone was great on the staff i was very happy with the service.
it was good except fpr the storage floors.seem like they are old
The agent was been extremely helpful and went the extra mile to help me.
5 star review! Marc has great interpersonal skills and goes far and beyond the customer care needs, he is also very respectful and never too busy to answer questions.
My experiece with U-Haul was an excellent one. The staff were very helpful and knowledgeable. They were very courteous and very pleasant to interact with.
I recieved a late notice in the mail 12/26/09 dated 12/19/09.Why? shipped golf cart ii/16 to San Antonio, picked up 12/9,rental was over that date why do I owe 114.69?
Tiffany Cleveland went above and beyond to make our moving experience as smooth as possible and demonstrated excellent customer service.
My experience at the facility was excellent Mark and Dan are great!! i recomend this facility anytime thanx!!
Mark Ford was great, even though I arrived at the last minute, he was very helpful. Thank You.
very poor service and dirty storage place.
The girl who delivered the ubox was very friendly and helpfull and answered all questions i had. She was very professional.
when my u-box was shipped the lock was broken off, but my items were all still safe.u-haul replaced the lock without any problem.
good price, good service, would recommend to my friends.
I am waiting to hear when the box will be delivered, which based on the contract, 10 days will be tomorrow. Contact me in a week and I`ll let you know if I`d recommend anyone else.
Questions above don`t apply for UBox. Janis/Denver Tiffany/San Bndo were awesome. Freight co took 18 days to pu/deliver to another facility. TOO LONG
No lighting in the storage unit, poor lighting in the hall. All items had to be carried up 4 narrow steps, no ramps.
200 character limit is a lie, won`t even take 40! Never using your business again!
I REALLY APPRECIATED THE CUSTOMER SERVICE I RECIEVED!