Customer Reviews for U-Haul Moving & Storage at Florin Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd
We had a frustrating experience with our original order. The 10 ft. truck we ordered did not come with a ramp. We were moving appliances so that was necessary. I called customer service and they found another nearby location with a 14 ft truck that included a ramp. But when we arrived, that location had the truck but no appliance dolly which was apart of our original order. I called customer service back and they found a third location for us with both the truck w/ramp and the appliance dolly. It seems to me that including a ramp in all of your trucks would be natural and expected. And although each of your customer service reps were kind and helpful, the first rep should have noticed my order included the appliance dolly. thank you for covering the cost of the upgraded truck.
Not a great area but drop off CSR was courteous and professional
please hire more employees for this location, this is a busy location and there were not enough employees to handle customers during peak hours.
1)Truck not ready when I arrived 2) asked for 2 utility dollies and 1 heavy duty dolly rcvd 1 utility dolly 3) charged for 2 dollies. Enter/Exit driveways are chaos. Tried calling customer service to fix issue/charges, disconnected/hung up on 3 times. Not pleased at all.
Nothing, everything went well and the staff was helpful and professional.
The girl who helped me in the store was great and very pleasant even though it was so early in the morning.
Customer service was EXCELLENT :) next time I need a u-haul I will be going to this location. Thank You.
I had an issue when I dropped off the truck with the fuel gauge not working. Laronda took care of it without any hassle. Great job.
Thanx you so much I would recomaded everyone to come to you you guys are fast and on your job if I had to move again I would come to you thank you again
Great service. Thanks will return - Anup Singh
my bill was $55 and took $75 fix it
Everything was good!! I would recommend this location to friends and family.
the store had my trailer ready to go when I got there and I had it hooked up and on the road in less than 15 minutes. When I returned, they had it disconnected and the paperwork completed in about the same time. They did a great job. Would use them again in a second
didn't really seem to care that i was stuck in the rain for 1.5 hrs waiting to get the truck jumped and back to their shop, i had also asked for a Utility Dolly and was given a furniture dolly which we couldn't use, they did reimburse me for that - which i am thankful for. Just a word of caution check all the equipment that you asked for before you take the truck, your back will appreciate it! Lesson learned.
when picking up rental should have mileage & inspection already done by company not customer. make it easier for us. dropoff should be same as pickup. should have AAA discount/senior
I found everything alright. I am looking forward to continue doing business with uhaul a d would Recommend my friends
The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.
The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.
Grea . Customer service !!!!!!!!!
When I walked in, there were 3 other customers in the showroom, but no staff. It was at least 5 minutes before anybody showed up to help us. A door chime, camera, or some other method of letting any staff in the back rooms now that there are people waiting would be good. Once the staff member came out to help us, he was quick, courteous and professional.
the only problem I had was I asked the one at the counter if we could bring the truck back that night if we were done and she said if we were done by 6:30p.m and that I need to have it back by 7:30a.m the next morning, but when we took the truck back the next morning we found out that you didn't open tell 9:00a.m and I saw were you had a drop box so we could have brought it back the night before. so I was alittle upset with that.
The guy who reserved our truck put the wrong date. We needed it for the 30th and he put the 6th. Luckily there was a truck available but what would have happened if there wasn't? Poor customer service in his part but the girl who helped us made up for it.
Work was done well and timely.
discounts for frequent user customer's. Smile!
Employees were kind and curtious and prompt
While the customer service was ok, the pricing was incredibly deceptive. The advertisement for $19 is the only price posted or advertised. The difference between the advertised price and the actual price was $120 (that is 7x the price posted!!). I do not intend to rent from Uhaul again.
Had hard time start up engine. pump gas paddle hard to get started. Back light not working well.
Adrian was fantastic! He was polite, professional and very knowledgeable. I would highly recommend your location based on my experience with him!
Great price! Got a refund for using the truck in less than 50 miles.
Went this morning.There was an all girl staff and they were polite and fast!
Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.
very good loation manager takes very good care of buisness!!
Better service than prior visit.
Our hired movers did not show which set our scheduled back a day. We did put some stuff in storage at this facility. The manager was kind enough to let us use a utility dolly (because of our predicament). We also made several trips to a weigh station to make sure we were not over weight. CA requires UHauls to stop at all weigh stations on freeways.
Installer and counter staff were very polite and professional. They did a good job trying to manage expectation of a long wait time upfront.
Everything went really well thank you. The ladies was very helpful and very quick also. Thank you for everything and making my move easy.
Sao verified my phone number by calling it in the store, but didn't do that to the Asian customer before me.
I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.
My rental of a Utility trailer went very smooth. I have no complaints in regards to the service I received at the store or the condition of the trailer.
it used to be so simple to rent a trailer; now there are all these additional requirements and checks - I guess a customer can't be trusted these days...
we bought a special pad lock that would not allow bolt cutters to get a bite. the problem is the lock throw space was not wide enough to to fit on either the truck or trailor. why would you sell a uhaul branded lock that does not fit your equipment.
Second - the truck we rented was checked out with 100000 less miles on the receipt then what if had. The return location had to take a significant amount of time to straighten out the mess that it caused.
everything went without a hitch.lol U Haul was only thing that went right That day
UHaul called the day before pickup saying the location I chose 3 weeks prior to my move didnt have a truck and I needed to go to the other location. The staff were friendly but my order for drop off and milage was messed up. I had to tell the girl Where I was supposed to drop off and now only had 30 miles to use before I was charged.
pick up process slow but once to the counter things things went well. I would suggest asking customers
their needs then deal with then accordingly. If someone has a one or two minute transaction take care of them while the 12 minute customer is filling out paper work. People are ready to move when they arrive to pick the truck or trailer get them in and out so they can hit the road
Except when I came out of the restroom an employee was standing guard like I was robbing the place or something. Sad
The truck I was given was ragedy am falling apart, the portion under the steering wheel located by the break fell on my leg as I was pulling to release the break also the gear shifter was taped together an ragedy, the truck needs some work done on it for the safety of people renting the equipment.
Very helpful courteous employees.
The only thing that comes to mind is communication on reservations. Other than that I rate you guys 5 stars..
I am dedicated to u haul. So far the service has be expectable. There has been problems recently, but I would like to keep the business relationship. I will see you when needed again.
I usually do not like going into to that area of town, but was pleasantly surprised by the efficiency, courteous staff and business of this location. Have already recommended it to others and will definitely use this location again. Susan
A young lady in office was rude and loud she wasn't the manager but only girl working that day I recognized her voice as well as my help heard her being rude. She needs no phone access she threatened to give my truck away!
Improve the 800 customer service reps .tell them to give thorough info.
Possibly email or text reservation details with price milage etc
HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.
have 2 watch what u write u say 2 days u wrote 1 in 24 hours 2 be returned.
Mgr was very customer focused and very efficient.
This store left a great impression on me. The minute I entered the store it was totally professional, quick and the staff was very pleasant and very informed.
Thanks Uhaul on Florin Road!!!
Great vehicle, rides smooth.
Folks at the counter were efficient and friendly.
Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.
I think Adrian and Zoe do excellent work and have good customer service skills.
Spaces were tight w/ minimal dust bugs, but no lighting inside them.
Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much
Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.
This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.
I really appreciated everyone that worked there, they were professional Thank you
Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul
Very bad customer service
The U-Haul I rented they still they did not refund the money completely.
My experience at U-Haul was a wonderful one!!!!
I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.
The gate access system was down so I haven`t been able to get my access cards yet.
Absolutely love your staff at this property. Very friendly and helpful
I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.
GREAT Employees and Great customer service!
great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard
The woman that assisted me was very friendly and efficient. She has excellent customer service skills
Staff were attentive took time to explain particulars.
staff was very helpful and friendly. I will recommend U-Haul to my friends.
When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.
The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!
excellent service to meet all my needs, i am very happy with it!
Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz
Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!
I would definetly use this facility again if I had to
When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.
I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.
could have better lighting but other than that i was very happy and would use them again
Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.
this storage kicks some fuckin ass baby woohho!
Great team of people there.
Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.
It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.
The staff person was friendly and knowlegable.
staff was very customer friendly.
great customer service. really took care of me and my needs.
over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.
Everybody at uhaul, has been fantastic. thank you.
The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.
I was in and out, everyone was friendly and helpful.
As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.
We`ve been overwhelmingly happy with our experience here. The staff has always been helpful professional when we`ve needed them. I`D recommend them at every opportunity. GREAT JOB!
I would use this facility again Happy New Year!
I am only rating it poor, because my card was charged 70 dollars more than what it was supposed to be charged for a one day rental that was returned with 2 hours.
lack of communication on the staff and management part
Positive experience. Nothing fancy but it worked for my needs.
You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.
our cards to get into the gate didnt work when we went to get something at 1 am....staff the next day gave us new ones.
I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.
I was overcharged by about $425.00. I never received copies of the charges, or the contracts. I only saw debits on my card yesterday and today.
GREAT TEAM! working together to make others happy!
thank you all so much for a great few months! you all are a GREAT team!!
The lock latch to the storage unit is very hard to open and/or secure.
The crew at the Florin Uhaul is very helpful and inviting. Thank you
This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again
Storage was great. i had no problems, but their should be a gulf cart set up for the amazing storage guy, it seemed that he had to walk around a lot and a cart would help him and the store out a lot.
THANKS TO DEMARKES,DEL,AND THE MAIN PERSON THERE ANTONY TOGATHER THEY ARE A GOOD TEAM
Checking in was quick and easy most of all affordable. The attendant was very informative helping me to chose U-Haul over other facilities I was considering.
I received excellent customer service in all aspects of my transactions. Including, storage issues, 1-way transportation information, closing of my storage unit, etc...excellent
Vacating storage needs to explained up front! I vacated on the 5th but had to pay for the whole month! Should be prorated.
The lighting in the storage area is not good. An old lady that just left out of u-haul store was knocked down and purse stolen.
no comments at this time. Just keep up the good work.
Anthony has been incredibly helpful, well spoken, and informative each time. He seems very proud of the facility he is running. And he should be!
when i moved out i had black widow in my funiture and in all of my belongs
the mgr was very helpful and knew his job well thanku
The office rep was very helpful in providing details of the rental agreement and the pricing.
Thanks again to Mr. Anthony Anderson for being so helpful during a difficult move.
I had a very positive experience in visiting your facilty. All staff members were wonderful especially, Drew and Anthony Norman, Jr. mgr...thanks!!
The staff resolved a non-working access card issue for me after normal business hours. Good customer service!
Everybody was very helpful.
All staff were friendly and helpful. It would have been nice to have access hours past 7 p.m.
Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.
Staff was very rude and took money out of mothers acct, when it was my debt and didn`t tell us and won`t give money back.
Thank you, the timing of your offer was perfect for our needs.
I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.
very happy with staff and equip