Customer Reviews for U-Haul Moving & Storage at Florin Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd
On the return it was extremely busy, but staff was very efficient and treated each customer with courtesy and respect.
Very good experience with U haul. We will most definitely use your company again and recommend them to our friends and family.
I didn`t receive a bill for the second month, but a warning that my paymnet was overdue and I had to pay a penalty. Phone calls went to corporate, and my message never got through to local dealer.
Very good service. One guy came out just at I pulled into the lot and he disconnected the tow dolly while I went in to check out. Both people were as with the pick up location very easy to talk to personable and professional
The customer service reps during pickup and checkin were really nice to work with. The morning person was clearly handling a lot of check ins at once and she did a great job. I would go here again.
We had issues having my adult son pick up the truck when I made the reservation and was paying for it. I explained all of this when I went in to reserve the truck. The staff just said for my son to bring my credit card that the security deposit was left on, but when he got there, he had all kinds of hassles because the rental needed to be in his name, etc. Please have your staff provide accurate instructions in the future to customers so there are no issues at check-in. Thank you!
It seemed to be short staffed. The two employees at the counter were also checking people in and out and pulling trucks around. It would have been nice to have at least one person dedicated to the lot in addition to the people handling the customers at the counter.
I was not thrilled that the truck was not available closer to me like I had originally selected. I understand that it says on the website that the vehicle may or may not be there and that UHaul will try to have my truck at my location, however, it was frustrating that last minute (24hrs before) I was told where my truck would be. If I'd wanted the truck closer to me I'd have to wait a few hours after my desired time for one at the location I'd originally wanted.
Maybe better park the equipement on the lots (the trailers seemed bunched up) but other then that the facility and service at this location was awesome..
Excellent experience! Really convenience.
Great staff, they were severely understaffed when I went but they made it work and hustled to help everyone.
The lady who checked me in was very pleasant though I was upset at the drop off when I was charged $12 for 3 gallons of gas when the worker who took in the truck claimed that I did not put enough gas back in the truck prior to returning. I checked the gas gage prior to returning the truck. The paperwork stated 1/2 but I guess next time I need to be exact when I sign off on the truck and indicate, for example, that the gas line was a tiny bit under 1/2 and not exactly 1/2.
coustoner cervise was asom.
Thank you U-Haul for your professionalism and service...
Customer service was great. No issues whatsoever.
Have more attendants available during the morning hours
Make sure your truck are kept in excellent running condition. What happened to me should have never happened and caused me an extreme amount of stress, frustration and time with me having to pay extra to people helping me move were on the clock. I couldn't believe that ten minutes after I left the u-haul lot 3-4 miles up the street on Florin Rd. to Extra Space storage the truck stopped with a dead battery. I called several times and was told it would take 1-1/2, to 2 hrs to get someone out to help me. The truck stopped just inside the Extra Storage gate blocking other customers from getting to their storage space. I asked if I could have the truck jumped started myself and was told yes by the emergency assistance so I was able to go on with the move an hour and a half later which put me behind and we finished the move after dark. We had to jump start the truck 5-6 times and had to leave it running to put gas in to it to return it. Terrible experience. I was also told the truck would be 29.95 for the 14 ft. and either $109 0r $1.90 per mile. we went about sixteen miles if that total and still ended up paying over $80.00 and that's with a deduction that was given to me for my trouble. Didn't use Jack's Towing so I can't rate them.
Adrian was very helpful. And upon returning the vehicle yt? Hat was very well done
Online process was easy and convenient and upon arrival truck and other rented equipment was ready and available. Staff was fast and efficient. I highly recommend this facility and the moving service.
phone reservation should have told us size of ball needed for hitch.
Timothy is in desperate need of customer service experience. He is doing the minimum effort to accomplish the job. He carries an unenthusiastic attitude that is contagious. When I returned my rental, he was looking at his phone the whole time except to ask if I wanted a receipt. When it was done, I had to ask if everything had been taken care of. I also returned the truck early but realized I left the legs to my kitchen table behind the seat. I showed up first thing in the morning and approached him regarding the urgent email that was sent through the after hours service. He made it clear that he himself had cleaned the truck and nothing was left. As we finished our conversation a young lady approached us and asked Timothy "what is the customer looking for?" I then told her about the legs and she said loudly,"Timothy! ... ,they are in the hitch bay", and looked at him in disbelief. Her response combined with his admission to doing all the work had affirmed the level of urgency to get this young man some help.
New manager was very friendly!
very professional and they smiled and were very friendly.
Your staff at this location I was very helpful had excellent customer service are very friendly and very professional.
The Young kid gave me a good customer service
Hire new staff with knowledge and not ignorant clercks, as far is for my experience with people from corporate definitely the worst, I won't use uhaul again.
Don't lie to a returning customer. I was told by the manager Adrian that because of the truck problem and the fact that it put me behind on a cross country drive, that he will give us a discount for the inconvenience...when I called once I got to my final destination, I was told I will get a call back and no one ever called. This is very disappointing.
Nothing everything was perfect
They gentleman was extremely helpful!
Not happy with over all experience. Wasn't told that I need to return the truck same day. I called 800 number to find out that truck need to be turned in in an hour or I will get charged for another day. They gave me only 10 hours. Never seen this kind of rental befor. Very poor service.
For the after hour drop offs send a copy of billing statement to the customer via email. As it is obvious you have the customers email address. Myself I only know what I was billed via credit card statement, but have no idea of extra charges ect..
The first trailer I rented had an electrical problem, the person connecting the trailer said I was my Plug, Fuse,
or wiring! It was a bad ground on the trailer which I Fixed On A Freeway Off Ramp!!! Not happy he also sold me an adaptor for my Plug WITCH I DID NOT NEED. Mine actually worked better after I fixed the TRAILER WIRING!!!
They were very efficient and friendly. Returning the truck was easy and simple. Thanks for making this part of my move easy
Excellent Customer Service!! Get In!! Get Out!!! Get on!!
No thoughts on improvement, great service at usual! Susan Glabe
The truck smelled of old cigarettes, the staff was helpful
Not enough counter help in the morning
Zoe and staff were great!!
Move got delayed by equipment not safe to drive at night due to no running or parking light. Otherwise great customer service.
Zoe and LaRhonda were amazing. Even though there were people everywhere and pulling and tugging on them; they were helpful, cheerful and wonderful to work with. This was above and beyond the level of customer service I expected. I will come back to this U haul store anytime these ladies are working.
I would like to thank Adrian Williams at the Florin location for all his assistant. My self and my brother had went to Sacramento to move my 82yr old mother out of her home of 30 yrs. This was a very emotional time and with the assistants of the Manager a very nice young lady at the desk and Adrian we were well taken care of. I would recommend this location in Sacramento on Florin to anyone. I had a terrible time with the location on Broadway. (another story). Yes thanks to all the staff at florin we moved her items into a storage and the rental was perfect. Thanks again. I work in Customer service and I have to say this was top of the line service.
Great knowledgeable staff and always have the trailer I need and quick.
I really like the online check-in.
This did not occur at this location I have no clue how California became involved. This happened in location on S. Keenland Richmond, KY. I rented a truck on 10/10/2014 which was a piece of junk, the truck had severe damage from a wreck multiple damage, the gears were grinding and slipping, the truck rocked on the roadway, the breaks screamed while I had my foot on them. I feared my life and the lives of others driving or trying to drive this piece of junk. I can not believe that this truck was made "available" to me this truck should be scrapped there is nothing that is worth saving about that truck. I did speak with the office and I told them If I ever got a truck like this ever again I would park it on the highway and leave the truck. How on earth can you rent this truck out? I was told that they make a complaint list about this truck and it is returned multiple times the same condition. His truck is not safe and needs to be removed immediately!!!!!!!!!!!!!!!!
The gal who helped us was great! Walked us through the process and there were no surprises!
I do not like that this location makes us leave more information than other locations before we can rent items. Additional ID or phone number type things.
There is a wierd whining sound when the gas is pushed periodically.
I have no complaints except the vehicle its self was not working properly. It was not driving well mechanically. I wasted way too much gas. It used quarter tank of gas and I only drove 13.5 miles. I brought to the attention of the sales respresentative and where extremly understanding and went out of their way for me. I would highly recommend this location to everyone. It was a great experience.
I observed the staff worked really hard and very friendly to the customers
Increase personnel to 2 working counter and 2 helping customers outside.
Great customer service :)
I will use your services again
Just keep doing what you're doing.
how about give discounts to somebody that rents the trailers 2 or more times a week like myself it'd be nice to get a little price break once in awhile.
I was hung up on as soon as they had my reservation while in mid question. I was lied to about location availability. I was told I could drop off the truck at a different location but then was denied that when I got there. They screwed up on my email so I didn't know where to go and had to go to multiple places. The guy running my transaction was training someone and pretty much ignored me while he was taking care of me. When they pulled out the vehicle, they scraped it on the truck next to it. Very unprofessional and if I wasn't in dire need, I would have walked away.
Nothing, The whole experience/transaction went smoothly from start to finish. The employees were friendly, professional, and presentable.
Over loaded staff for the size of the location. Good sized location that can handle all needs.
The gentleman that helped me was very nice and was well educated on the products that I asked him about
Best uhaul experience I have had.
Facilites was good under a friendly persons at all the times i was in and out.
In my humble opinion, my wife and I feel your employees could display more customer service in terms of being happy, smile, and greet your customers.
Nothing your staff & service are outstanding. You always have the motorcycle trailer I need any time I need it, thanks again.
Very convenient, quick, efficient, economical, and easy to use. Staff on Florin, road are especially good. Had me in and out in minutes both when checking out a vehicle and checking it back in. Facility is very clean and well organized. And the equipment was in excellent condition. One suggestion, please add a ramp option on the 10 footers. Had I known how easy it was, I would have used your service earlier had I known. And I will definitely be coming back for more. It is rare that I find such excellent customer service.
Please give my thanks to the crew on Florin, Rd.
Manager is doing a great job, staff are very friendly and efficient!
The 20 ft. truck I had reserved was still out with the previous customer. I waited 45 minutes for him to return it.
The young man that was working for you on Sunday has excellent Customer Service skills. He was patient, and knew his job. He maned the store and made all feel like they were important. Hes a keeper. Appreciate him because there are not alot like him out there.
great workers. mgr was super nice, she was well organized.
will be back in near future.
Coolant fluid level light turned as I was preparing to drive away. Reported it and it was discovered to be low. Hand truck was attached but was only hanging on by a thread. Made it difficult to load and unload so as not to Nic the truck to avoid attachment breaking
Customer service is lacking quite a bit. There was only one person working the counter, and she was not happy to be there. It took a long time to check out.
Always friendly, efficient and thorough! I always prefer this location. Susan G
One person was somewhat "robotic" with her reciting the procedure/process (I'm sure it was because she has to repeat it a lot every day), and at times switched from speaking to me and with another person at the counter. Good thing I am a good listener and was able to follow what she was saying as the last time I had used UHaul was 12 years ago. The staff (checkin, other counter people) were very engaging and courteous and respectful (the "robotic" person was courteous and I didn't have a problem with her). Website had stated the hand truck ordered would be with the truck when truck was ready; it was not, and I had to go back into the shop to ask for it, it was quickly taken care of. Overall, it wasn't an unpleasant experience.
add moving accessories to truck and include lock
People were nice, busy area, but buildings seem secure
The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.
Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.
Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped.
Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.
The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.
The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.
The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.
Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.
I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.
HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.
Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.
I think Adrian and Zoe do excellent work and have good customer service skills.
Spaces were tight w/ minimal dust bugs, but no lighting inside them.
Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much
Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.
This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.
I really appreciated everyone that worked there, they were professional Thank you
Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul
Very bad customer service
The U-Haul I rented they still they did not refund the money completely.
My experience at U-Haul was a wonderful one!!!!
I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.
The gate access system was down so I haven`t been able to get my access cards yet.
Absolutely love your staff at this property. Very friendly and helpful
I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.
GREAT Employees and Great customer service!
great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard
The woman that assisted me was very friendly and efficient. She has excellent customer service skills
Staff were attentive took time to explain particulars.
staff was very helpful and friendly. I will recommend U-Haul to my friends.
When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.
The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!
excellent service to meet all my needs, i am very happy with it!
Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz
Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!
I would definetly use this facility again if I had to
When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.
I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.
could have better lighting but other than that i was very happy and would use them again
Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.
this storage kicks some fuckin ass baby woohho!
Great team of people there.
Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.
It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.
The staff person was friendly and knowlegable.
staff was very customer friendly.
great customer service. really took care of me and my needs.
over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.
Everybody at uhaul, has been fantastic. thank you.
The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.
I was in and out, everyone was friendly and helpful.
As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.
We`ve been overwhelmingly happy with our experience here. The staff has always been helpful professional when we`ve needed them. I`D recommend them at every opportunity. GREAT JOB!
I would use this facility again Happy New Year!
I am only rating it poor, because my card was charged 70 dollars more than what it was supposed to be charged for a one day rental that was returned with 2 hours.
lack of communication on the staff and management part
Positive experience. Nothing fancy but it worked for my needs.
You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.
our cards to get into the gate didnt work when we went to get something at 1 am....staff the next day gave us new ones.
I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.
I was overcharged by about $425.00. I never received copies of the charges, or the contracts. I only saw debits on my card yesterday and today.
GREAT TEAM! working together to make others happy!
thank you all so much for a great few months! you all are a GREAT team!!
The lock latch to the storage unit is very hard to open and/or secure.
The crew at the Florin Uhaul is very helpful and inviting. Thank you
This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again
Storage was great. i had no problems, but their should be a gulf cart set up for the amazing storage guy, it seemed that he had to walk around a lot and a cart would help him and the store out a lot.
THANKS TO DEMARKES,DEL,AND THE MAIN PERSON THERE ANTONY TOGATHER THEY ARE A GOOD TEAM
Checking in was quick and easy most of all affordable. The attendant was very informative helping me to chose U-Haul over other facilities I was considering.
I received excellent customer service in all aspects of my transactions. Including, storage issues, 1-way transportation information, closing of my storage unit, etc...excellent
Vacating storage needs to explained up front! I vacated on the 5th but had to pay for the whole month! Should be prorated.
The lighting in the storage area is not good. An old lady that just left out of u-haul store was knocked down and purse stolen.
no comments at this time. Just keep up the good work.
Anthony has been incredibly helpful, well spoken, and informative each time. He seems very proud of the facility he is running. And he should be!
when i moved out i had black widow in my funiture and in all of my belongs
the mgr was very helpful and knew his job well thanku
The office rep was very helpful in providing details of the rental agreement and the pricing.
Thanks again to Mr. Anthony Anderson for being so helpful during a difficult move.
I had a very positive experience in visiting your facilty. All staff members were wonderful especially, Drew and Anthony Norman, Jr. mgr...thanks!!
The staff resolved a non-working access card issue for me after normal business hours. Good customer service!
Everybody was very helpful.
All staff were friendly and helpful. It would have been nice to have access hours past 7 p.m.
Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.
Staff was very rude and took money out of mothers acct, when it was my debt and didn`t tell us and won`t give money back.
Thank you, the timing of your offer was perfect for our needs.
I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.
very happy with staff and equip