Customer Reviews for U-Haul Moving & Storage at Florin Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd
New manager was very friendly!
very professional and they smiled and were very friendly.
Your staff at this location I was very helpful had excellent customer service are very friendly and very professional.
The Young kid gave me a good customer service
Hire new staff with knowledge and not ignorant clercks, as far is for my experience with people from corporate definitely the worst, I won't use uhaul again.
Don't lie to a returning customer. I was told by the manager Adrian that because of the truck problem and the fact that it put me behind on a cross country drive, that he will give us a discount for the inconvenience...when I called once I got to my final destination, I was told I will get a call back and no one ever called. This is very disappointing.
Nothing everything was perfect
They gentleman was extremely helpful!
Not happy with over all experience. Wasn't told that I need to return the truck same day. I called 800 number to find out that truck need to be turned in in an hour or I will get charged for another day. They gave me only 10 hours. Never seen this kind of rental befor. Very poor service.
For the after hour drop offs send a copy of billing statement to the customer via email. As it is obvious you have the customers email address. Myself I only know what I was billed via credit card statement, but have no idea of extra charges ect..
The first trailer I rented had an electrical problem, the person connecting the trailer said I was my Plug, Fuse,
or wiring! It was a bad ground on the trailer which I Fixed On A Freeway Off Ramp!!! Not happy he also sold me an adaptor for my Plug WITCH I DID NOT NEED. Mine actually worked better after I fixed the TRAILER WIRING!!!
They were very efficient and friendly. Returning the truck was easy and simple. Thanks for making this part of my move easy
Excellent Customer Service!! Get In!! Get Out!!! Get on!!
No thoughts on improvement, great service at usual! Susan Glabe
The truck smelled of old cigarettes, the staff was helpful
Not enough counter help in the morning
Zoe and staff were great!!
Move got delayed by equipment not safe to drive at night due to no running or parking light. Otherwise great customer service.
Zoe and LaRhonda were amazing. Even though there were people everywhere and pulling and tugging on them; they were helpful, cheerful and wonderful to work with. This was above and beyond the level of customer service I expected. I will come back to this U haul store anytime these ladies are working.
I would like to thank Adrian Williams at the Florin location for all his assistant. My self and my brother had went to Sacramento to move my 82yr old mother out of her home of 30 yrs. This was a very emotional time and with the assistants of the Manager a very nice young lady at the desk and Adrian we were well taken care of. I would recommend this location in Sacramento on Florin to anyone. I had a terrible time with the location on Broadway. (another story). Yes thanks to all the staff at florin we moved her items into a storage and the rental was perfect. Thanks again. I work in Customer service and I have to say this was top of the line service.
Great knowledgeable staff and always have the trailer I need and quick.
I really like the online check-in.
This did not occur at this location I have no clue how California became involved. This happened in location on S. Keenland Richmond, KY. I rented a truck on 10/10/2014 which was a piece of junk, the truck had severe damage from a wreck multiple damage, the gears were grinding and slipping, the truck rocked on the roadway, the breaks screamed while I had my foot on them. I feared my life and the lives of others driving or trying to drive this piece of junk. I can not believe that this truck was made "available" to me this truck should be scrapped there is nothing that is worth saving about that truck. I did speak with the office and I told them If I ever got a truck like this ever again I would park it on the highway and leave the truck. How on earth can you rent this truck out? I was told that they make a complaint list about this truck and it is returned multiple times the same condition. His truck is not safe and needs to be removed immediately!!!!!!!!!!!!!!!!
The gal who helped us was great! Walked us through the process and there were no surprises!
I do not like that this location makes us leave more information than other locations before we can rent items. Additional ID or phone number type things.
There is a wierd whining sound when the gas is pushed periodically.
I have no complaints except the vehicle its self was not working properly. It was not driving well mechanically. I wasted way too much gas. It used quarter tank of gas and I only drove 13.5 miles. I brought to the attention of the sales respresentative and where extremly understanding and went out of their way for me. I would highly recommend this location to everyone. It was a great experience.
I observed the staff worked really hard and very friendly to the customers
Increase personnel to 2 working counter and 2 helping customers outside.
Great customer service :)
I will use your services again
Just keep doing what you're doing.
how about give discounts to somebody that rents the trailers 2 or more times a week like myself it'd be nice to get a little price break once in awhile.
I was hung up on as soon as they had my reservation while in mid question. I was lied to about location availability. I was told I could drop off the truck at a different location but then was denied that when I got there. They screwed up on my email so I didn't know where to go and had to go to multiple places. The guy running my transaction was training someone and pretty much ignored me while he was taking care of me. When they pulled out the vehicle, they scraped it on the truck next to it. Very unprofessional and if I wasn't in dire need, I would have walked away.
Nothing, The whole experience/transaction went smoothly from start to finish. The employees were friendly, professional, and presentable.
Over loaded staff for the size of the location. Good sized location that can handle all needs.
The gentleman that helped me was very nice and was well educated on the products that I asked him about
Best uhaul experience I have had.
Facilites was good under a friendly persons at all the times i was in and out.
In my humble opinion, my wife and I feel your employees could display more customer service in terms of being happy, smile, and greet your customers.
Nothing your staff & service are outstanding. You always have the motorcycle trailer I need any time I need it, thanks again.
Very convenient, quick, efficient, economical, and easy to use. Staff on Florin, road are especially good. Had me in and out in minutes both when checking out a vehicle and checking it back in. Facility is very clean and well organized. And the equipment was in excellent condition. One suggestion, please add a ramp option on the 10 footers. Had I known how easy it was, I would have used your service earlier had I known. And I will definitely be coming back for more. It is rare that I find such excellent customer service.
Please give my thanks to the crew on Florin, Rd.
Manager is doing a great job, staff are very friendly and efficient!
The 20 ft. truck I had reserved was still out with the previous customer. I waited 45 minutes for him to return it.
The young man that was working for you on Sunday has excellent Customer Service skills. He was patient, and knew his job. He maned the store and made all feel like they were important. Hes a keeper. Appreciate him because there are not alot like him out there.
great workers. mgr was super nice, she was well organized.
will be back in near future.
Coolant fluid level light turned as I was preparing to drive away. Reported it and it was discovered to be low. Hand truck was attached but was only hanging on by a thread. Made it difficult to load and unload so as not to Nic the truck to avoid attachment breaking
Customer service is lacking quite a bit. There was only one person working the counter, and she was not happy to be there. It took a long time to check out.
Always friendly, efficient and thorough! I always prefer this location. Susan G
One person was somewhat "robotic" with her reciting the procedure/process (I'm sure it was because she has to repeat it a lot every day), and at times switched from speaking to me and with another person at the counter. Good thing I am a good listener and was able to follow what she was saying as the last time I had used UHaul was 12 years ago. The staff (checkin, other counter people) were very engaging and courteous and respectful (the "robotic" person was courteous and I didn't have a problem with her). Website had stated the hand truck ordered would be with the truck when truck was ready; it was not, and I had to go back into the shop to ask for it, it was quickly taken care of. Overall, it wasn't an unpleasant experience.
add moving accessories to truck and include lock
Explain the process better for us that don't do it all the time.
People there do not want to do the tastings assigned. Managers not on site.
It took over 35 minutes to check out. I had a reservation confirmed for a pick up truck and the location did not have one, but was able to use a cargo van instead. However, there was only one person helping everyone and was trying to man 3 stations to expedite, but it ended up taking longer as she would partially help one person, ask for info and while they got it ready or pulled out their license and cc, she would move on to the next station and leave the previous person waiting to come back. It would have been quicker to help one person at a time and shouldn't have taken over 30 mins to complete the contract. Need to Staff the office better.
Nothing, She was great and fast at customer satisfaction, Yoronda was your name I think. Nice smile.
Mark was very helpful and polite.
Need to shorten customer wait times.
One clerk was not very friendly; maybe she was having a bad moment.... the second time I saw her she was a bit friendlier. I appreciate friendly people.
Manager was very efficient and made the check out process very easy.
It took me over an hour to wait for someone to provide service on a vehicle dolly.
This location is great I always use this one
Dont ask your customer to sweep the truck if its not that bad. I had a little piece of card board at the truk and the guy that work there told me " i will give you a chance to clean the truck" it was un professional . And in different location they asked me to sweep the floor . I dont think i will go with uhaul next time
3rd time I've used this facility for trailer rental including having a hitch installed. Always professional, always have everything ready to go. I plan on using this U-Haul facility again.
We occasionally need to rent a moving truck or 1/2 truck to perform certain task. Your staff has always been efficient and effective. We are very appreciative of the service we receive and don't have to go to Elk Grove or other surrounding areas. Thank you for your support.
Staff were very friendly and helpful.
People were nice, busy area, but buildings seem secure
Very professional people, and reasonable rate. I am impressed with their service.
The gentleman who helped me when I first picked up the trailer was extremely helpful and professional. He had a positive and energetic demeanor and was an excellent representative for your company! Though he was a young man, he held himself as very knowledgeable and mature. I would rent from here again because of this model employee!
It was fine just in one of the worst parts of town
rented it to move outta state. Had the truck for 2 day yet was charge for 7.
Over charge !!!!!!!!!
I had reserved a four hour slot, but U haul representative indicated they wanted us to return the van as quickly as possible!
Representative was very nice.
windows were very dirty but everything else was great . Thanks you haul for being there in a time of need . Bob Miller
Average experience with an in-town move. . Customer service was great though
The locations itself was fine, but it was not our original reserved location, and after we left our drop off location was changed too. In both instances the distance we had to travel was made longer. The fact that Uhaul can change reservations on a whim instead of doing their best to meet customer requests as promised is a big deterrent from using this service again--it's just not reliable.
The 17ft size that we ordered was not available. We were given a 20ft at the same price when our appt time came. The staff was very courteous and helpful. The driving directions need a little work. there are 2 exits for Florin Road - East & West. This needs to be added to the directions on your site. Thank you
I was told I would be able to pickup a moving truck from Davis but was sent here.
The representative was off on pricing. It was only $10 but that money kind of matters when your moving. Otherwise she was awesome and very helpful. She explained everything great and it was easy and simple.
very helpful good service.
The rep who gave me the car was ok but not overly welcoming with proper explanation. The guy who took my car back was great, nice and professional.
False advertising on uhaul.com
quarantee reservation or $50 reimbursement. It states that if the truck size and pick up time cannot be accomodate at the specific reservation pick up time than there will be an $50 quarantee reimbursement. I got there and it was not ready. Cashier lady cound not help in any way and i was told by the so call general manager that either i get a different truck that they can give me or my reservation will just be cancel.. very rude customer service from top to bottom along with false advertisement. very long wait time with minimal staff on site..overall experience is below F....
Truck kept dying 2 miles from uhaul . Finally wouldn't start at all in a very dangerous left turn.cars behind we're honking, yelling etc . After numerous calls and jumping thru about 15 hoops uhaul road assistance sent a tow truck. It was so dangerous before tow truck got there we finally got out and went into Wendy's. It was hot, we were stranded about 3 hrs. General manager at location was not understanding finally said new truck was going to have a discount . A 30.00 discount ? My friend lost 45.00 not being able to meet a client . We both had kids to pick up . He had 4 to pick up. He is a single dad with no help. I had to call someone to help me. Costco put my furniture back because they thought I wasn't coming. I had to call customer service. I feel that with everything myself and friend went through I do not think I should pay a dime. General manger did not have good people skills . She said stuff happens and had no idea if trucks break down and could not tell me if next truck had a Bad repair report. I did not want to take another bad truck, when I got out of parking lot the 2nd truck it lurched about 6 times also gas was lower than 1/2 like she said. I did not come back I just wanted to go get my furniture that I should have gotten 2 1:2 hrs ago. I will be calling to dispute the charges I was made to pay $29.71. Roadside assistance was good I just think it took along time. And to many hoops my rental contract was 99113970. First call they thought we were in Ohio and we were in calif. Took us about 4 calls to get help. But out of all the people we had to deal with the general manager at the florin location was the hardest to deal with her name was Laronda Hyde her assistant was very nice when I turned truck back in. But his hands were tied. I do want a response back on this. It was th principle of the whole thing.
I would of put excellent but the general manager had poor customer service. I went into this store having a bad day leaving that store put a smile that last all day all employees where happy motivated and seemed as they love their job as for the general manager I walked into the store (3rd day back to this store as well as meeting the general mng for the first time) she had no greetings had no smile so i had second thoughts of the store
The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.
Keep your employees better informed on what going on
we had to get higher ups to explain what we had done over the phone. On the phone you said you give me 2 days to return the truck and that was not how they wrote the contract and they didn't give me the correct mileage from Dixon to Patterson.
I had a reservation for 10:45. My truck didnt show until 12:45. I lost 8 man hours because of the delay. I had 4 friends who could help me move until 4pm. So I lost 8 man hours of work because of this.
I was very pleased with my service. No improvements necessary.
The young ladies did their job well and as fast has they could to get you in and out... Better than my last visit that took forever to pickup my truck for some reason... Return was in and out in maybe 2 minutes... WOW
great job... So i'll assume they have improved since my last visit... One question I did do the express checkout online but it seemed to be useless when I went to get the truck.. They still needed my card and ID so I didn't see what the quick checkout did on the internet...
This place is suck, they provide a bad customer service, the workers at this place is lazy. The manager at the time I was there is a joke, she did not do anything to help me. They gave me the wrong truck when I told her that I was changed my truck size, she did not do anything about it to help me. I was ended up to rent two truck for my moving.
This location is well-runned.Excellent, consistent customer service. Quick check-out and check-in. The vehicles are ready at the appointed time. I would rent from here again, and recommend to friends.
Manager was great, she made it simple fast and easy, I forgot her name but she was a beautiful black women. If I need a truck again I will be sure to come back to this location...keep up the good work
We were not shown the truck with an employee. We were given instructions, a clip board, and then pointed to our truck. Instructions were unclear. Had to come back inside and wait in line for clarification. Will not come back to this location to rent a truck.
One thing that I found a bit unreasonable was that representative had to verify my phone number. I don't have a cell phone so she could not here it ring. I have a home phone but my wife was dropping my son off at school. Had to wait for my wife to return to house so she could answer phone. What if no one was going to be home!! Not everyone has to have a phone on them 24/7 and that should be considered for alternative verifications. Did use a bank card so that should have been sufficient verification.
While my experience is positive, the original pick up in West Sacramento, near IKEA was less than positive! I arranged for the pick up at this location because of the close proximity to Ikea , however when I got there was told my reservation had been moved to the Florin location this was done even after I confirmed the location. Because I am not from the area, the hassle of finding the florin location which was 10 miles away turned into an inconvenience. I recommend getting your systems be accurate and courteous ( people).
Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.
Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped.
Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.
The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.
The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.
The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.
Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.
I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.
HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.
Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.
I think Adrian and Zoe do excellent work and have good customer service skills.
Spaces were tight w/ minimal dust bugs, but no lighting inside them.
Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much
Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.
This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.
I really appreciated everyone that worked there, they were professional Thank you
Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul
Very bad customer service
The U-Haul I rented they still they did not refund the money completely.
My experience at U-Haul was a wonderful one!!!!
I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.
The gate access system was down so I haven`t been able to get my access cards yet.
Absolutely love your staff at this property. Very friendly and helpful
I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.
GREAT Employees and Great customer service!
great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard
The woman that assisted me was very friendly and efficient. She has excellent customer service skills
Staff were attentive took time to explain particulars.
staff was very helpful and friendly. I will recommend U-Haul to my friends.
When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.
The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!
excellent service to meet all my needs, i am very happy with it!
Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz
Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!
I would definetly use this facility again if I had to
When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.
I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.
could have better lighting but other than that i was very happy and would use them again
Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.
this storage kicks some fuckin ass baby woohho!
Great team of people there.
Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.
It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.
The staff person was friendly and knowlegable.
staff was very customer friendly.
great customer service. really took care of me and my needs.
over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.
Everybody at uhaul, has been fantastic. thank you.
The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.
I was in and out, everyone was friendly and helpful.
As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.
We`ve been overwhelmingly happy with our experience here. The staff has always been helpful professional when we`ve needed them. I`D recommend them at every opportunity. GREAT JOB!
I would use this facility again Happy New Year!
I am only rating it poor, because my card was charged 70 dollars more than what it was supposed to be charged for a one day rental that was returned with 2 hours.
lack of communication on the staff and management part
Positive experience. Nothing fancy but it worked for my needs.
You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.
our cards to get into the gate didnt work when we went to get something at 1 am....staff the next day gave us new ones.
I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.
I was overcharged by about $425.00. I never received copies of the charges, or the contracts. I only saw debits on my card yesterday and today.
GREAT TEAM! working together to make others happy!
thank you all so much for a great few months! you all are a GREAT team!!
The lock latch to the storage unit is very hard to open and/or secure.
The crew at the Florin Uhaul is very helpful and inviting. Thank you
This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again
Storage was great. i had no problems, but their should be a gulf cart set up for the amazing storage guy, it seemed that he had to walk around a lot and a cart would help him and the store out a lot.
THANKS TO DEMARKES,DEL,AND THE MAIN PERSON THERE ANTONY TOGATHER THEY ARE A GOOD TEAM
Checking in was quick and easy most of all affordable. The attendant was very informative helping me to chose U-Haul over other facilities I was considering.
I received excellent customer service in all aspects of my transactions. Including, storage issues, 1-way transportation information, closing of my storage unit, etc...excellent
Vacating storage needs to explained up front! I vacated on the 5th but had to pay for the whole month! Should be prorated.
The lighting in the storage area is not good. An old lady that just left out of u-haul store was knocked down and purse stolen.
no comments at this time. Just keep up the good work.
Anthony has been incredibly helpful, well spoken, and informative each time. He seems very proud of the facility he is running. And he should be!
when i moved out i had black widow in my funiture and in all of my belongs
the mgr was very helpful and knew his job well thanku
The office rep was very helpful in providing details of the rental agreement and the pricing.
Thanks again to Mr. Anthony Anderson for being so helpful during a difficult move.
I had a very positive experience in visiting your facilty. All staff members were wonderful especially, Drew and Anthony Norman, Jr. mgr...thanks!!
The staff resolved a non-working access card issue for me after normal business hours. Good customer service!
Everybody was very helpful.
All staff were friendly and helpful. It would have been nice to have access hours past 7 p.m.
Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.
Staff was very rude and took money out of mothers acct, when it was my debt and didn`t tell us and won`t give money back.
Thank you, the timing of your offer was perfect for our needs.
I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.
very happy with staff and equip