Customer Reviews for U-Haul Moving & Storage at Florin Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Florin Rd
My shueld Tue ..reservation. Cost me a day. Off work.. And John weber ..never put my $50. Promise.on my account. On wensday..on wensday..he said he never did the transactions before.. And would find out for me ...later and apply it to my confirmation... And never did....I need Corporate to be notified.. That this was not fair..at all..I want to be confasated..
Hire more staff not enough counter staff.
Friendly staff, fast service, easy to do reservations online... quick and easy check out.
Employee Tania Washington was very rude and her behavior was not customer friendly. She rudely interrupted the conversation me and another representative were having, on multiple occasions. She insulted me and was very inappropriate. I will not be returning to this location and seriously reconsidering the business I have with UHAUL in the future.
First time renting a truck. Quick and easy experience. Will definitely refer friends and family.
The fact that the 5'×10' trailer was the same price online as the 6'×12' is ridiculous. When I asked for a price break because there is no reason why I should pay for a smaller trailer at the largest trailers price, the manager told me "This is Uhaul, what do you expect? There are no price breaks." First off, this is unacceptable customer service, secondly this is common sense, and after I pointed this out, he reluctantly decided to give me $4 off. Not the best experience. The trailer we got ended up being damaged, and one of the tires was completely bald and had 0mm left on the tread. This is not only dangerous, but if it were on a passenger vehicle, it would be illegal.
I specifically asked the man to charge only the card we were paying with at drop off he assured me he did but did not so I had to call and ask for another person to look into it and make the necessary corrections.
This was the MOST HORRIBLE experience I have ever had! Day 1:
Rented 24' truck, received 26' truck. Luckily caught the price discrepancy, had it adjusted, drove 2 blocks and the truck broke down. Spent all day dealing with roadside assistance, was hung up on by U haul manager when I called to try and make sure that I would not be charged anything. Ok so day 1 wasted, on to day 2: still no 24' truck available even though this is what we had a reservation for. We pick up a 26' truck and the 'low coolant' light comes on, knowing that they've already said they Shi not have another truck and if we call roadside assistance it will waste another whole day (and cost me additional prorated charges for delaying the move AGAIN) we're forced to go buy antifreeze assigns figure out the damn truck. Then we end up having to offload all off my belongings into a pickup truck tho even get into the apartment complex because the 26' truck is just too big to get in there. After yelling Uhaul all of this they still charged me the additional $20 for going over on my mileage even after having to buy them antifreeze. I will NEVER use U haul again. I guess next time it's Budget or Penske for us!
General manager I don't remember his name, his customer service was good!!
The guy who helped me was very nice. He was patient and spent a lot of time searching for a tow dolly for me that I should have served before going in. He kept apologizing, though I felt it was my fault for doing it last minute. He even gave the online discount. So kind.
Driving west, you cannot simply turn left into the location. You have to make a U-turn, which can be hard and not efficient for a big Uhaul. Besides that, simple drop off directions.
The movers were excellent. Garry and Junior did a great job and took very good care of all of our valued possessions during our move. I will use Safe Moving again for our next move.
Staff unfriendly/unhelpful when I was on site w/?`s. Rarely acknwldge my presence. Rarely gvn str8 ans, often need to ask my ?`s in stern voice to be taken seriously.
We were promised a truck in Davis and instead had to go to Sacramento to get it. With distance and traffic it added 1.5 hours to our day. VERY unhappy about that.
. A large cardboard box was found in the truck cabin when I first got it at the u-haul location, which I had to dispose of. The truck should be empty.
. We had an issue that is still bothering me A LOT. The truck was supposed to have a 1/4 tank of gas (and such was described in the initial paperwork I received), but turns out gas was stolen from the tank while the trunk was parked at the uhaul location overnight and new paperwork had to be filled, for the tank was almost empty (1/16). I was told to return the truck with 1/4 gas tank (rather than 1/16) and I'd get a $50 fuel discount - which has not happened yet, despite calling the consumer service et cetera.
This location was also a great drop off location. I received excellent customer service. I was in and out and I received my receipt in a timely manner. Fast, Friendly, and Great. Thank you!
Fast friendly and efficient!
This location was great. Very easy process for drop off and staff was very friendly.
Excellent customer service. Very helpful and friendly.
The staff was friendly and especially helpful. Shanda personally walked me to storage site which displayed courteous customer service. The young lady at the front desk was very knowledgeable of her job and also displayed excellent customer service. I was glad I went there.
Just keep up the good work and friendly service.
came in, woman behind the counter was attentive and asked me to leave the trailer where it was so: walk in and walk out...done!
The General Manager is rude and unprofessional. Price qouted was not what I was charged. Gen Manager Very rude!!!!
I originally reserved a 20 ft truck. When arrived to pick up they had given away because we were late. I was not aware there was a time limit to pick-up truck and wasnt worried about it because i had given my cc info to secure the reservation which I assumed they would charge if i hadnt picked up. We were sent to another location for a 17 ft truck. They didnt have one. We ended up with a 15 ft and a trailer. Not happy, will use someone else in the future.
Both units infested with cockroaches damaging belongings...Service Unmotivated,unenergetic, SLOW service staff,call for further explanation 916-601-3793
Worst experience ever. I had a very unpleasant experience, the 2nd time with u-haul.
The overall experience was smooth and the price was reasonable. Also, hiring moving help was a good decision that helped tremendously.
I have nothing but complements to the overall service and support of the Sacramento Florin rd. site.
The Services was great, and the Staff was very helpful, I would recommend this U=haul to a friend.
Lights were not working on the first trailer we hooked up and the attendant failed to tighten the hitch on the second one which caused the trailer to come loose and cause damage to the tow vehicle. Claim filed
I had to wait about 15 mins for service but overall good customer service. Thank you
The Governor, which controls the maximum speed on the truck, was set at 75. Very frustrating to be driving for 100's of miles in Utah and Wyoming where the posted limit is 80 MPH. I'be been reading stories of other Governors set at 68! Be sure to inquire before renting so you know what you're getting.
The customer service is excellent,
Manager of location and his staff appear to be very incompetent when it comes to check ins and check outs. Store seems to be under staffed and mis managed when it comes to delegation of staff. I mentioned this to the manager and he was very smug in his answer.. Better customer service and management would help. We use this location twice a month and this has been our experience for the past 6 months at least.
Overall the staff are ggreat.see you next time, UHAUL.???????
Even though our reservation was for the very next day, this location was very accommodating. They had everything needed for our move, and were courteous and professional. This is not my first time renting from this location and it won't be my last! Thanks so much!!
The women at this location were kind, helpful, and friendly. This may have been the best interaction I have ever had at a uhaul location.
I would have bought a hitch and wiring adapter there if they had been available. Also I had to sweep out trailer before use.
Rude counter person and yelling at customer over the phone???? I asked for late return and one guy said okay with one day extra charge and they will find another truck for the other customer. then 1 hour later, other guy screamming at me and demanding to return the truck with late fee. It was talking to wall and completly pointess of what customer is going to say..... Horrible experience i ever had in my life.
Not a thing, it was a pleasure doing business with you
The employees were dressed sloppily. The African American woman at the register had me check the truck out by myself and asked me to write in the gas and mileage, thought that was strange. Now I look at my final contract and see I was charged 28 for the 14 dollar safe move. I returned the keys at 5:19pm on 7/19, the place was unexpectedly closed, so I dropped the keys in the drop box. My scheduled return time was 5:30pm. On the contract it shows that I returned the truck at 7:06am on 7/20. I believe this is why I was erroneously charged an extra 40 dollars. The truck sounded like it was going to fall a part on me while I was driving. Just an over all terrible experience and I will be calling to get the excess money Uhaul charged back. I do not recommend this location nor their incompetent employees.
I rented a trailer at 3:05 and returned it at 4:50. I was charged for another day. A grace period or end of day would have been nice so I didn't have to pay for an extra day.
John, the manager, was cool and calm as the store filled with customers - He had some issues with his equipment, which kept him from renting it; however, he was able to meet my needs -
Everything was normal - except they overcharged us for 6 furniture dollies when we only ordered 1 dolly
We are still waiting for our credit back
We live in Elk Grove but have always gone to this location because of good service and always having what we reserved.
The clerk was very helpful. I go to this facility again.
Utility and cabin lighting did not work, gas gauge hopped all over the place naking it difficult to get an accurate reading. Lock on truck continued to stick making it very difficult to unlock..
Customer Service needs to be more friendlier. The employee which had pink hair that checked when we return the rental was rude & not freindly at all.. She needs more training on being freindly. Seems like she don't want to be there & us customers don't want to see employees acting that way.
Lack of 5x8 available spaces, extreme overcharging of rent and required insurance to the tune of almost $90.00 per month I have since moved to another company`s 5x8 space for only $48.00 per month!
Hook up person did great job for trailer!
Extremely long wait (over an hour), only to find out that reserved vehicle was not available due to a service issue, and that the issue had been known about by UHaul staff almost three hours in advance of the scheduled pickup time. However, no contact was attempted to advise us that reserved vehicle was unavailable or would be delayed, resulting is having to postpone our moving day and reschedule movers on both ends of move.
Customer service needs a little improvements but not that bad.
I have nothing bad to say at all. Staff is extremely friendly and very helpful. The manager has worked with us and I am thankful for that. I would recommend this place to everyone.
Needs better communication between phone reservations and location offices. I called the number listed for the Florin location but the employee at the counter insisted that those calls are not received by the office staff, they are answered from another location. Employees should also refrain from complaining openly in front of customers. Vehicles should be more thoroughly inspected as the vehicle I was given had a lot of undocumented damage. Reservation conflicts should be resolved between location staff and phone dispatchers. The burden of trying to clear up a reservation error made by the company should not be placed on the customer.
The customer service satisfaction level went beyond excellent for me. Due to an unexpected emergency, I was unable to return the Uhaul vehicle back in on scheduled time, however, I was given the respect and understanding for additional time needed to complete the use of my rental. For this, I am very grateful and appreciate all the courtesy afforded to me from the gentlemen that helped me there from start to finish. KUDOS UHAUL!!!!
Repair equipment before renting out. The truck I was given had a broken sun visor that was lying on the dashboard, & the passenger side interior door handle was broken lying on the floor.
It would have been nice to pick up the vehicle at the site requested. In stead I was sent around to four different sites and my 8:00 am pick-up ended up being a pick-up at Florin Road almost 12 hour later. The staff was very professional at Florin Road, very under staffed, but new what they were doing.
Despite my reservation both online and over the phone for a 4x8 trailer, when I arrived I was told they 'double booked' and my trailer was not available. Had to go to a larger size. One of the lights on the trailer was not functioning. Despite the above, I think the price was very reasonable and I would rent from this facility again.
Customer service is very good and would like too see more sites like this one. They can model this location for all locations too come. Very good staff also.
Overall a great experience. Good service along with excellent equipment. Though I hate moving; this made the experience much better.
I requested a pick-up location that was 30 miles from the one assigned. Because of traffic it took me over 2 hours to go pick up the U-haul and return to my house. Most rental car agencies will drive the requested vehicle to locations where they are needed. Why can't you do this?
very bad truck it's had a lot off problems not safe a all
There was no ramp. This made it very difficult to unload a heavy piece of furniture. Also, the visor on the driver's side was broken. The customer service was very good, however.
UHaul personel very good at both occasions. Will rent trailer soon again.
Only two people working, only one of which actually knew what to do. The system was down and what should have taken ten minutes took one hour. The employees were extremely friendly and helpful but that didn't make up for the time spent there. Would recommend if they had more staff available.
Originally-requested pickup location did not have equipment until mid-morning (and the reservation was made 10-days in advance), so I shifted to alternate - less convenient - location. Other than this relatively minor issue, the 600-mile trip was perfect: U-Haul representatives were helpful and polite, and the equipment (15-foot van and auto trailer) worked perfectly.
The storage unite was broken. I was not able to get there until now. We did lose belongings and also had to pay for a locksmith to remove the lock that was on our unit. I was not mailed the key.
Reservation from florin was canceled by Laguna u haul. Had to use two trucks. Still have not received my refund. Spent way more on gas and labor for this mistake than I could afford. Still deciding if I want to persue in small claims court. Manager at florin location was great but I'm still waiting for my $80 plus credit.
One of the better locations I've used.
Hire more staff. The line was long, and there were only two people working the desks. When they had to show customers their trucks, they had to leave, and in order to keep the line moving, they then had to neglect those who were checking examining the cars and recording damages.
Check in/out was perfect. The WHOLE staff was professional as always.
And they were B U S Y.
Add more staff for early checkout. 7 am there were 2 workers and 5 people cking out. Staff is great though and multi tasked.
The only thing I should say about the experience is there was only one associated helping the customers that we waiting ( there were 5 when I was there) for their turn from one employee. IT was hard on that employee to keep the customers waiting. Many trucks came in at the same time and she was having to check them in and others out by herself. She was very pleasant but I am certain a bit overwhelmed.
Quick and easy drop off thanks
More personnel avail on days you know you'll have a lot of returns so there's not a lot of wait time.
It's always busy when going to this location. Customers are just standing round. It would be nice to see the company purchase chairs for all the loyal customers, so you don't have to be standing for long periods of time. IJS...
John Webber is the man. Overall uhaul experience was garbage. John made things right.
Have a separate line for reservations other wise everything was just great
waited for over an hour to pick up my rental. Then when I returned the rental I was given the wrong information on the charges. I was told that I would receive a credit and that was not the case. Please better train your employee to give out the correct information.
Hi my name is Simone the area isn`t the greatest but there`s good and bad everywhere! But the staff was amazing hoping everything will be fine! Have an amazing day
Only one worker for 6 customers. Gentlemen was very nice and professional when I did get help.
The people we're helpful, pleasant everyone made my experience an easy one would go back just for the customer service
Customers treated like cattle. Rude person checked me out. I'll find somewhere else in the future.
Did not check trailer lights. Turned out that we drove at night and had no lights.
John was a really helpful man with us even that I have another location by my house I will come back tank you.
Trucks with working instrument panels..
Clear out the counter area its a bit crowded,other than that service was good.
I can canceled my storage several times and you keep trying to charge me. the manager SUCKS , told me he would call me back several times and never did. We will never use that uhaul again
more employees for faster service.
Hire more people because it looks like they may need a little help over there.
Customer service was excellent
I had wonderful service. The manager of the store was awesome and I will definitely be back at that location for future business.
when I was late to drop off my trailer they still charge me for an extra day I don't think that was fair. but I'm going to try to give him a call tomorrow and see if they can fix it otherwise that's pretty sad. thank you.
over all the customer service was excellent..The down fall they over change me ..im waiting on a manger to call me ..They assured me they will fix the problem soon..
Was out of the way for me. And ended up going over the mileage because it was far.
The person who waited on me had great customer service. He acknowledge me and explained everything so I understood.
I was given a truck on a fourth of gas and was told to put $10 in to get it back there I put $12 in and was still charged for gas
Very helpful. Santana was extremely kind and helpful. Makes all the difference.
I didn`t receive a bill for the second month, but a warning that my paymnet was overdue and I had to pay a penalty. Phone calls went to corporate, and my message never got through to local dealer.
They gentleman was extremely helpful!
Facilites was good under a friendly persons at all the times i was in and out.
People were nice, busy area, but buildings seem secure
The facility was in the process of adding additional security measures. That makes me feel better and is really appreciated.
Zoey waited on me, balancing two people at once as she provided excellent customer service. However, because the storage spaces are outdoors, your belongings get really dirty.
Unacceptable - There is no tracking system to monitor the progress as the boxes are shipped.
Annoying - Boxes bolted shut for transport and staff neglected to remove them before delivery.
The lady didn`t tell me she gave me a one way Uhaul truck so it was harder to drop off at a different location.
The manager and staff are compleatly rude and aggressive. They make you feel like they will move or damage your things in storing if you do not make them feel like your beneath them.
The manager is rude and the employes are ever worse I would never recommend them to anyone. Worst experience ever.
Laconda was accurate, timely, professional and very courteous. Would definitely recommend and will use this facility again.
I was given a great one way rate from Reno, and a special rate on a storage space. Thank you, I was able to save a great deal of money.
HQ was completely out of sync with the local office, both of which did not match the info on my account online. I will not be using this service again.
Great customer service at Florin UHaul by all staff. They were very busy with only one person working the front desk but still managed to greet customers walking through door and apologized for wait.
I think Adrian and Zoe do excellent work and have good customer service skills.
Spaces were tight w/ minimal dust bugs, but no lighting inside them.
Your prices are very expensive on the storage units.a 5x10 is not big enough .but i got the next size which i have to pay more money. $109 a month is way to much
Laronda of your Sacramento, Florin Road location was who made my experience exceptional. She was highly professional in her dealings with me. Thank you Laronda for making it so easy for me.
This U-Haul location was the best in customer service, knowledge of products, and efficiency. Laronda went above and beyond to help us deal with a mistake that another U-Haul location had made.
I really appreciated everyone that worked there, they were professional Thank you
Laronda went out of her way to ensure that we were happy and satisfied. Because of her I would definitely do business again with Uhaul
Very bad customer service
The U-Haul I rented they still they did not refund the money completely.
My experience at U-Haul was a wonderful one!!!!
I found my experience to be above average! the gentleman who helped me as well as the young lady gave me excellent customer service. I chose this facility for many years.
The gate access system was down so I haven`t been able to get my access cards yet.
Absolutely love your staff at this property. Very friendly and helpful
I just want to thank the staff at the storage location. They were friendly, accommodating and helpful in every way.
GREAT Employees and Great customer service!
great people awesome service. we needed you and you were tjere thank you. I will remain with u haul! thank you. ashley mallard
The woman that assisted me was very friendly and efficient. She has excellent customer service skills
Staff were attentive took time to explain particulars.
staff was very helpful and friendly. I will recommend U-Haul to my friends.
When I reserved this space, the call center said it was 16 miles from my location, it was 33 miles! It cost alot extra to drive the truck there and back.
The Management was very bad,no people skills!Gave bad info,could not fix a very simple problem which cost me lost time an money!
excellent service to meet all my needs, i am very happy with it!
Everytme i go there thy always tke my money then wnt me to.pay mre after da truk cum back.do i.thnk thySUCKz
Still can`t believe after renting for 4 years you charge me $3 extra for milage and don`t offer 1 month credit to past bill!
I would definetly use this facility again if I had to
When returning the vehicle we tested the lights, checked the mileage and fuel levels and was on my way in less than 5 minutes. Excellent service and very convenient.
I had two relatively minor issues here.My pass card didn`t work well at the readers and even though I checked out of my unit 7 days early I wasn`t offered a reimbursement.
could have better lighting but other than that i was very happy and would use them again
Anthony at the counter and Joyce on the phone were very helpful. All details were explained thoroughly by both people and after a long day of moving, was very much appreciated. 5 stars.
this storage kicks some fuckin ass baby woohho!
Great team of people there.
Key cards didn`t work well. Had to pay $45.00 dumpster fee and also charged for pads that we plan to leave at our destination in Bozeman, MT. U-Haul in Rancho Cordova much more helpful.
It was very easy access to the unit. I like we were given a pass card instead of jusst numbers.
The staff person was friendly and knowlegable.
staff was very customer friendly.
great customer service. really took care of me and my needs.
over priced. I moved my stuff to another UHAUL storage place and saved $90 a month.
Everybody at uhaul, has been fantastic. thank you.
The staff at this site were always helpful courteous. There were also a couple of exceptional ones who stood out, but I don`t have their names at hand. I would recommend this location to others.
I was in and out, everyone was friendly and helpful.
As good as the facility was, the staff that helped out was much better. Moving is`nt a pleasurable experience, but the staff there helped the situation.
We`ve been overwhelmingly happy with our experience here. The staff has always been helpful professional when we`ve needed them. I`D recommend them at every opportunity. GREAT JOB!
I would use this facility again Happy New Year!
I am only rating it poor, because my card was charged 70 dollars more than what it was supposed to be charged for a one day rental that was returned with 2 hours.
lack of communication on the staff and management part
Positive experience. Nothing fancy but it worked for my needs.
You only had 1 hardworking employee manning the counter and 1 hardworking employee preparing the vehicles. You need at least 1 more employee at the counter.
our cards to get into the gate didnt work when we went to get something at 1 am....staff the next day gave us new ones.
I am an organized person so efficiency is key to me. U-Haul at Florin Road, Sacramento and Curtner Avenue, San Jose were the ideal team in my organized move. Smooth. Thanks All. Have a great day.
I was overcharged by about $425.00. I never received copies of the charges, or the contracts. I only saw debits on my card yesterday and today.
GREAT TEAM! working together to make others happy!
thank you all so much for a great few months! you all are a GREAT team!!
The lock latch to the storage unit is very hard to open and/or secure.
The crew at the Florin Uhaul is very helpful and inviting. Thank you
This is one of the best experiences i`ve had while moving. Thank you to the whole crew. They were very friendly and working hard to take care of me and the many other customer`s needs. Thanks again
Storage was great. i had no problems, but their should be a gulf cart set up for the amazing storage guy, it seemed that he had to walk around a lot and a cart would help him and the store out a lot.
THANKS TO DEMARKES,DEL,AND THE MAIN PERSON THERE ANTONY TOGATHER THEY ARE A GOOD TEAM
Checking in was quick and easy most of all affordable. The attendant was very informative helping me to chose U-Haul over other facilities I was considering.
I received excellent customer service in all aspects of my transactions. Including, storage issues, 1-way transportation information, closing of my storage unit, etc...excellent
Vacating storage needs to explained up front! I vacated on the 5th but had to pay for the whole month! Should be prorated.
The lighting in the storage area is not good. An old lady that just left out of u-haul store was knocked down and purse stolen.
no comments at this time. Just keep up the good work.
Anthony has been incredibly helpful, well spoken, and informative each time. He seems very proud of the facility he is running. And he should be!
when i moved out i had black widow in my funiture and in all of my belongs
the mgr was very helpful and knew his job well thanku
The office rep was very helpful in providing details of the rental agreement and the pricing.
Thanks again to Mr. Anthony Anderson for being so helpful during a difficult move.
I had a very positive experience in visiting your facilty. All staff members were wonderful especially, Drew and Anthony Norman, Jr. mgr...thanks!!
The staff resolved a non-working access card issue for me after normal business hours. Good customer service!
Everybody was very helpful.
All staff were friendly and helpful. It would have been nice to have access hours past 7 p.m.
Demarkus manager was so helpful and informative I decided to rent from you facility. Also, by signing up I could now manage my storage account online and the hours worked well with my need.
Staff was very rude and took money out of mothers acct, when it was my debt and didn`t tell us and won`t give money back.
Thank you, the timing of your offer was perfect for our needs.
I needed a smaller unit and was going to go with a competitor but was offered a good price and better access.
very happy with staff and equip