Customer Reviews for U-Haul Moving & Storage at Genesee
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Genesee
It was very fast and easy. The employee was very down to earth and pleasant. Other than the prices for the mileage everything was great.
You Guys are awesome!!!!!!
Your representative can be more professional and honest. I was yelled at by your rep. Called a liar and was told to shut up. One of the worst experiences.
Justin wasknowledgeable and friendly. Great experience!!
Very good experience. I've been using U-shaped for over 30 years and this location does a great job.
The customer service has changed for the better, associates were efficient & friendly. Although it was busy they were pleasent & helpful
the staff there was very helpful and understanding to my needs !thanks again!
Truck was clean but the tires were really bad, was slipping and sliding everywhere
The young man who took care of us was very nice but when he hooked up the trailer hitch to the back of our rental truck he forgot to tighten the screw,thank goodness my husband checked it when we got home because the only thing holding that trailer onto the truck was God and the chains! That being said he might not have forgotten to tighten it if he wasn't the only person working at that store at 8:30 am!! Its impossible for one person to be in two places at the same time! He was trying to take care of us when another customer came for his/her rental..You are expecting way to much from one person and by doing so,your company is putting both lives and equipment in danger! Another problem,we rented a truck with an auto transport hauler.We made it clear that we were driving this truck to Pittsburgh Pa to pick up a 72 Buick skylark.We had already made our travel plans and when we came to rent the truck and auto hauler we discovered that this is a two wheel drive truck,what makes no sense to me at all is why your company rents two wheel drive trucks within this area! We get snow,ice and taking this truck to Pittsburgh was next to impossible! It had problems getting up and down the hills,which Pittsburgh is made up of! Another thing that would have been nice would have been for someone to have at least wiped the interior of the truck down before we rented it.. Not a big thing but still nice on the customer service part of things!! On a side note it was a brand new truck with 301 miles on it,this truck should have had no problems but my guess is that its the cheapest thing that your company could purchase in bulk.For driving on the streets or maybe picking things up from the hardware store it wouldn't have been an issue but for what we were renting it for it sucked!!
Very, nice people and friendly
When I got the truck it was below 1/4 for gas and the rep sd would give me a $18 discount toward gas if I brought back at 1/4 I brought back above 1/4 and the rep didn't credit the extra gas and he should as all of the trucks were 1/4 gas or less just inconvenienced because the rep was lazy he made me find my own truck and never checked the truck and failed to see that the dolly was used previous. I won't use Uhaul services again.
I think it is time get new truck there! They all getting old there.
Every interaction I have had at this UHaul location has been excellent. I felt confident that I was working with professionals. Truck was very clean, and I had no problems with anything.
The price rates an avalibility was in acceptable
Having a gauge to show the actual weight of the box will be helpful.
Thy gonna frot with me caz I drive only 14 mills n I put full $8 bt when I return they said I put less full , than he charge me fukin $7+ I hait it I never go this place
I signed a contract for $66.07 pre-auth on my credit card. My card instead had a hold of $75.98. My original request was a 17' truck for $29.95. I added an appliance dolly for $10. She estimated my milage at 20 miles. however, my card was charged an extra $10 for a 2nd dolly that I did not ask for.
Horrible customer service I'll never use you again I'm going to budget
Very excellent customer service.
DISCUSS THE TERMS IN FULL WITH ALL CUSTOMERS. THE HIDDEN CHARGES ARE RIDICULOUS!
The lady that assisted us was very helpful and informative. She was very nice to talk to.
I have rented a lot of car transporters and by far this location has been the best.I was very disapointed with the last location bald tires no axle cap,flat tire never left home on time
The streets are terrible and the location should be out of the city.
One expects a place that deals with the recording of numbers to be accurate. My odometer was off by about 30 miles, which I unfortunately did not discover until after I left the lot. When I came back in and wanted to discuss the matter the woman doing returns called me a liar in front of several customers and was quite rude. I do understand that even though it is the job of the U-Haul employees to ensure accuracy I should have double checked the odometer before I left, however the rudeness of the Rep has already led to to me telling any and all that will listen to use a different company if possible, or at the very least a different U-Haul location. $30 may not be a lot to her, but especially during a move, it was a loss that has caused me some great distress. Should I ever be forced to use your company again, rest assured I will go over the vehicle with a fine toothed comb and will brook no variation.
Time management. I lost so much money waiting on a truck that I was supposed to pick up at 9am and didn't get it until 3pm. I had to pay movers that I was not able to use and had to find other people at the last minute and pay them as well.
Very polite helpful staff.
I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.
At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.
Good experience no complaints
No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.
The staff was very friendly and helpful.
Facilities and staff were clean and nice!
Had storage unit sizes and prices which were applicable to the needs of dorm students
Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.
Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!
I WILL ALWAYS PICK U-HAUL
There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.
The fence between my storage unit and the one next to it was detached from the ceiling.
The fence between my storage unit and the one next to it was detached from the ceiling.
Staff was very friendly, professional, and helpful.
friendly people easy 2 talk 2
I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage
It was ok need to update your system keep getting letters and I been moved out
I had no problems or concerns
Staff could be more friedly...
Found mouse droppings and shredded paper in packed stored items.
I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.
Staff was very friendly and knowledgeable.
I was very please with my service ** the young man that helped me was very helpful and kind to my needs.
Efficient and friendly service.
The storage center was great
storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes
The employees at the Genesee location were always very nice and helpful. I had the unit for many years and never had a bad experiance.
The times that I was able to access my unit has no reflect on the staff at that location. This was also based on the fact that I had a smaller unit.
I purchased the truck for a Sunday 10am -10pm however I was never informed ahead of time that the facility closed at 5.
I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING
I would Never spend money with this company again. the service SUCKS
I had no complaints and it was a pleasant experience.
Even though Jason W. was a younger person in a busy store he was very knowledgeable. He got busy but never ignored me and even offered me the promotion deal with my storage unit.
Needed the space for 6 days but still had to pay by the month.UHAUL SHOULD TAKE INTO CONSIDERATION PRORATING FEES.I DID FIND OUT THAT OTHER PLACES HAVE MORE SPACE AND ARE LESS IN PRICE.
The staff were rude, there were rat feces in all of my boxes. Some of my boxes looked like they made a home in them. The place is DISGUSTING!!! Maybe use U-Haul again but never this location.
The storage hallways were very narrow. I was not able to fit my sofa in the unit due to it being so narrow.
All went well and the staff was helpful
I wish my rent could have been pro-rated for the rest of the month, I think U-Haul should consider that option.
Found ALOT of mice crap on our items- not happy. Also a strong bad smell. Staff was always confused on what to do when i tried to pay for two units.
Last agent at time of rental close out. The agent had her son was talking on her cellphone. When I asked for assistance the agent popped her lips and was very rude.
The staff were INCREDIBLY helpful and open to all of my questions.
there were rat droppings all in my belongings
When I moved in, the unit still had some things in it and had not been swept out. Other than that, I was happy with the facility.
You can take your rental area and your 200 character limit and shove them up your ass. If you want my opinion then don`t limit my frustrations to 200 characters.