Customer Reviews for U-Haul Moving & Storage at Genesee
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Genesee
Staff was polite and efficient. A pleasure to deal with.
Service was excellent and courteous. Knowledgeable and efficient staff at the counter and in the yard. I enjoyed using U-Haul for my rental needs.
The main st. location is crazy weak. I wish I had gone to Genesee first. You need to improve main st.!
U haul broke down. Took 2 hours to get moving. Had to pay movers extra for time. And extra fuel cost could not shit off truck.
The staff at Genesee St were excellent! In and out in 10 minutes...
The biggest problem I had was finding direct phone numbers to the people who knew how to answer questions about my U-box reservation. I used U-haul after a last minute cancellation by another moving company. I was able to get everything I need from U-haul, including moving help, scheduled for the very next day.
The workers were arguing in front of me! The one guy who's been there for 8 years tells me to "go find" one of his workers to help argosy me with my trailer rental because he was getting backed up but "he" was the one that took my information! I told this gentleman that " I will not and that I expect to get serviced since I am a paying customer". He got am attitude and stormed off. I found the other gentleman (new employee) who gave me the service that I expected to receive from U Haul. Please call me at 716.444.5493, Bill Thomas
When e'mailing confirmation to customers please include name-address of store along with equipment type that is being rented...just to remind a forgetful customer...thank you for being there when we needed you!
too busy and I waited outside for a service rep for close to 30 minutes and no-one came to help me w/one way drop off.
The trailer did not have places to hook a ratchet strap to.
The frost return address was wrong and cause us to go over our miles because we had to find another location to return the truck.
the truck we had .had the service engine ligt on.and brakes were terrible.also the people called ud to tell us they needed truck back by 5pm and we told them we needed the truck for 2 days.dont understand if u rent truck for 11am thats when i should have to bring it back not 5pm .but would use uhaul again good service
More workers. Wait was very long
Thanks. See you next time.
Great prices, great customer service, no complaints
Awesome customer service, very frendly.
The Cargo Van was clean and comfy. The service was outstanding. I wish I was able to get one closer to Lockport, however, this worked out because we needed to be in that area.--Thanks for all your help.
Michalena J. (Mickey) Scarcia
Justin and the "crew" at this location could not have been more helpful!!
As a business person I understand what GREAT Teammates mean to an organization!!
This "Team" is a GREAT asset to your organization, and should be given GREAT praise for how they represent the U-Haul brand!
Hire an additional person to help behind the desk. He was very helpful and personable. I felt sorry for him because of the long line of customers
Was not helpful with regards to price matching. He said they price matched when they call, but did not when we got there.
Promt professional service at this location. Thank you.
I did not like the employee who called me and then argued with me over the uhaul truck not being there when i know we dropped it off there the nite before.he was rude and nasty on phone to me.and also when i was in that store the person who handled me was mad that the order was in computer was wrong,had problem on that also.
We received a call on Saturday telling us the truck we reserved wouldn't be available until noon on Sunday instead of 9 am ( the reserved time). We were told it was due to the previous renter was not supposed to return it til 11am. It turned out that after I pushed he guaranteed it by 10 am. When I called the rep said she had no indication the truck was rented to anyone before us and it would be available at 9am our original time. We won't rent from u-haul again. Who wasn't telling the truth?
the fuel was not accurate. The mileages was off. Overall a very pleasant experience
Craig very helpful and polite. Excellent customer service skills.
The trunk was dirty inside and out so a clean truck. Location not the one requested. Not convenient.
Customer service was very good..
My reservation was fro $ 151.00 for rental of a 15' truck pickup in Buffalo and drop off in North Syracuse two days later that would be 3/9/2015 I got a call from your phone center on Sunday 3/8/2015 asking where the truck was I said that I had it for another day and the lady o the phone said no that I only had it for one day. I have the copy of the original E-Mail for the phone reservation I made and it stated that I had two days.
I rushed around delivering the items I had from Buffalo and returned the truck on3/8/2015 at 7:15 pm however the store was closed so I kept the key and returned the next day to deliver the key and talk to the representative in North Syracuse
Customer service was great.
I just want to say Justin is a great representative for your company,he is very knowledgeable and helpful. He explained terms etc very simply and clearly.
Staff was overwhelmed and it showed through the customer service.
I did rent trailer 3 times in total for long distance and all 3 times I had electrical problems (wirings, lights) I recommend better maintenance.over all good service
Great service! General Manager was awesome!
Everything was very satisfactory and the customer service was very excellent
I would recommend Uhaul but location is not close to where I live but only one that could accommodate my request
Horrible!!!!! never again will we do business with uhaul again
We were promised a truck with a ramp on the phone when I asked specifically if they had one they said yes so we reserved the truck and an appliance dolly with a credit card when we got to the location we were moving and opened the truck there was NO RAMP so now we have no use for the dolly , on top of being lied to just to make a sale we put a quarter tank of gas more than we got it with so there wouldn't be any descrepinces thinking they would take it off the end price seeing they were so very clear on how much gas was in it and what fees you would get if it wasn't returned that way when we returned it they basically told us there was nothing they could do but thank you for the gas , what a slap in the face , and then charged us for the dolly we couldn't use ! Btw I called uhauls main # when we seen the truck wasn't what we ordered and they transferred me over and over and over and over and over made me tell every new person the story untill the 6 person hung up on me , WE Wouldn't recommend them IF THEY PAID US to move I plan on telling all Socal media and anyone that asks about our experience how terrible this has been I have no respect for places that lie at any means to make a sale , shame on uhaul they made our move 5Xs harder than it needed to be I paid over 100$ to rent a smaller truck I didn't want for 5 hours lifting all our appliances 3 feet up , go to budget they have lower truck beds and way better costumer service, we had no problems with them last time we moved and it was only 60$ For a truck almost twice as big they were great at budget , Uhaul was a living money sucking nightmare of an experience!
It was very fast and easy. The employee was very down to earth and pleasant. Other than the prices for the mileage everything was great.
You Guys are awesome!!!!!!
Your representative can be more professional and honest. I was yelled at by your rep. Called a liar and was told to shut up. One of the worst experiences.
Justin wasknowledgeable and friendly. Great experience!!
Very good experience. I've been using U-shaped for over 30 years and this location does a great job.
The customer service has changed for the better, associates were efficient & friendly. Although it was busy they were pleasent & helpful
the staff there was very helpful and understanding to my needs !thanks again!
Truck was clean but the tires were really bad, was slipping and sliding everywhere
The young man who took care of us was very nice but when he hooked up the trailer hitch to the back of our rental truck he forgot to tighten the screw,thank goodness my husband checked it when we got home because the only thing holding that trailer onto the truck was God and the chains! That being said he might not have forgotten to tighten it if he wasn't the only person working at that store at 8:30 am!! Its impossible for one person to be in two places at the same time! He was trying to take care of us when another customer came for his/her rental..You are expecting way to much from one person and by doing so,your company is putting both lives and equipment in danger! Another problem,we rented a truck with an auto transport hauler.We made it clear that we were driving this truck to Pittsburgh Pa to pick up a 72 Buick skylark.We had already made our travel plans and when we came to rent the truck and auto hauler we discovered that this is a two wheel drive truck,what makes no sense to me at all is why your company rents two wheel drive trucks within this area! We get snow,ice and taking this truck to Pittsburgh was next to impossible! It had problems getting up and down the hills,which Pittsburgh is made up of! Another thing that would have been nice would have been for someone to have at least wiped the interior of the truck down before we rented it.. Not a big thing but still nice on the customer service part of things!! On a side note it was a brand new truck with 301 miles on it,this truck should have had no problems but my guess is that its the cheapest thing that your company could purchase in bulk.For driving on the streets or maybe picking things up from the hardware store it wouldn't have been an issue but for what we were renting it for it sucked!!
Very, nice people and friendly
Very polite helpful staff.
I was charged $48 for gas when I returned the truck back with the same amount of gas as when I rented it! some of my furniture was water damaged after being in one of your storage units.
At check-in I had to purchase a new lock because only 1 type was allowed. This was not indicated anywhere when making the reservation - classic bait and switch. I cannot recommend this location.
Good experience no complaints
No complaints. If rates were cheaper I would have kept unit but $80 a month for such a small space no longer made sense.
The staff was very friendly and helpful.
Facilities and staff were clean and nice!
Had storage unit sizes and prices which were applicable to the needs of dorm students
Rob and staff did an excellent job. We would be a repeat customer in a heartbeat! Thanks, Rob, for the great service.
Staff was courteous and professional- they even helped me carry boxes to my car without me even asking!
I WILL ALWAYS PICK U-HAUL
There is a rat problem at this location. There are now chew marks on an antique table of mine and there was rat excrement inside of my storage unit.
The fence between my storage unit and the one next to it was detached from the ceiling.
The fence between my storage unit and the one next to it was detached from the ceiling.
Staff was very friendly, professional, and helpful.
friendly people easy 2 talk 2
I had my belongings in storage for 5+ months.. The workers were very friendly, and I would definetly recomend this location to anyone either moving or needs storage
It was ok need to update your system keep getting letters and I been moved out
I had no problems or concerns
Staff could be more friedly...
Found mouse droppings and shredded paper in packed stored items.
I was delayed for a long time due to typos made on my contracts by agent Mike Polak. He wrote my phone number and e-mail incorrectly.
Staff was very friendly and knowledgeable.
I was very please with my service ** the young man that helped me was very helpful and kind to my needs.
Efficient and friendly service.
The storage center was great
storage is way to small not worth the price i am paying i couldnt get a full load of a 17 foot truck into the unit and its just boxes
The employees at the Genesee location were always very nice and helpful. I had the unit for many years and never had a bad experiance.
The times that I was able to access my unit has no reflect on the staff at that location. This was also based on the fact that I had a smaller unit.
I purchased the truck for a Sunday 10am -10pm however I was never informed ahead of time that the facility closed at 5.
I AM HERE TO LET YOU KNOW THAT I SIGN UP FOR AUTOPAYMENT DIRECT FROM MY ACCOUNT SO DO NOT WANT YO GUYS TO CHARGE ME FOR ANY LATE FEE ,I DID THIS SINCE DAY ONE SO THANKS FOR YOUR UNDESTANDING
I would Never spend money with this company again. the service SUCKS
I had no complaints and it was a pleasant experience.
Even though Jason W. was a younger person in a busy store he was very knowledgeable. He got busy but never ignored me and even offered me the promotion deal with my storage unit.
Needed the space for 6 days but still had to pay by the month.UHAUL SHOULD TAKE INTO CONSIDERATION PRORATING FEES.I DID FIND OUT THAT OTHER PLACES HAVE MORE SPACE AND ARE LESS IN PRICE.
The staff were rude, there were rat feces in all of my boxes. Some of my boxes looked like they made a home in them. The place is DISGUSTING!!! Maybe use U-Haul again but never this location.
The storage hallways were very narrow. I was not able to fit my sofa in the unit due to it being so narrow.
All went well and the staff was helpful
I wish my rent could have been pro-rated for the rest of the month, I think U-Haul should consider that option.
Found ALOT of mice crap on our items- not happy. Also a strong bad smell. Staff was always confused on what to do when i tried to pay for two units.
Last agent at time of rental close out. The agent had her son was talking on her cellphone. When I asked for assistance the agent popped her lips and was very rude.
The staff were INCREDIBLY helpful and open to all of my questions.
there were rat droppings all in my belongings
When I moved in, the unit still had some things in it and had not been swept out. Other than that, I was happy with the facility.
You can take your rental area and your 200 character limit and shove them up your ass. If you want my opinion then don`t limit my frustrations to 200 characters.