Customer Reviews for U-Haul Moving & Storage at Gray Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Gray Hwy
This was a terrible experience, the trailer blew out the entire electrical system in my car, I had to change cars before we even began out move and Uhaul would not honor the claim after we sent one in for the repair of my car. Uhaul was awful!
I had to take the truck out two times to fill the tank to the level it was supposedly at when I picked it up. I did not appreciate this and thought it to be a waste of time. I will definitely be more careful when signing the pick up slip in the future as the gas hand was not where it was indicated on the sheet compared to what the actual gauge read when I drove off with the truck. The customer service was OK but the time I spent was a waste and I felt it could have been handled better.
Better customer service. Clerk did not want to explain the u-haul rate.
The technician was very nice and very helpful, but the lights on the tow dolly did not work properly
I had to wait 4 hours to get my reserved truck!!
Logistically, U-Haul is failing. I made a reservation for a pickup in Milledgeville. The day before I needed the truck, I received a call saying I would have to drive 30 miles to get it. When I did pickup the truck, they did not have one piece of moving equipment I needed. The person at the store seemed clueless about any of this. Very nice, but uninformed. I had to go to two other locations to find one. All of this was very inconvenient & time consuming. The truck was well maintained & worked great.
After calling to reserve a specific size trailer AND the sign in the front that said "guaranteed reservations," the trailer I needed was not available. I got one a size smaller which did not hold everything that I needed to move.
Employees were very nice!!!
After promised truck was not available at a different location was forced to go here. Other location was a one way this had to be local costing me major mileage cost. Felt I should of been compacated for extra mileage cost and time needed to travel and return truck
I HAD THE WORSE EXPERIENCE OF MY LIFE. I WILL NEVER AND I MEAN RECOMMEND ANYONE TO GO THERE AND I WON'T RENT ANYTHING ELSE FROM UHAUL AGAIN.
Vehicle not ready at designated time because the previous renter didn't return the truck on time. Consider an incentive to return the truck on or before the scheduled time.
i rented a 17ft truck & that was really 2 big they said that the 2 cargo vans on the lot was not availailable. @1:02pm I 43 min early for my pick up @ 4pm I decided that I was not going 2 pay $500.2 rent this truck so I called bac to see if another Uhaul might hav a van or smaller truck n RSVP'D the same cargo van that was already on the lot noone @ this locationion tried to assist me so I paid $103.03 plus $40.00 gas for a truck that was supposed 2 be full and then paid $158.00 for a cargo van that fow also supposed to have all tank @ 20miles the gas hand dropped to 3/4 of a tank I feel like I got screwedI will tell everyone I know about this piss poor svc I received if a tank is Full then it should be completed full not put jus enough to make the gas hand move a little when it is pointed on a down hill slope(478)919-5137
Great staff and service. My only complaint is that the furniture pads provided with the Uboxes we received were covered in leaves and debris.
Service was excellent. UBox was nice. Only complaint is that the furniture pads provided with the boxes were very dirty and covered with leaves and debris.
Not a thing--I have only positive things to say. Excellent customer service.
It was okay wasn`t bad. Just had a very bad misunderstanding a couple months back but my over all experience was good
This was one of the best customer service experiences I've ever had
Make sure both mirrors are adjusted properly.
Excellent Customer Service
They gave excellent service and i always use that location.
Get out of the rental business .
Had a fuse blow on my truck that controlled my tail lights. George and Greg checked the problem, found the problem, fixed the problem and gave me 2 spare fuses if the situation happened again. ALL AT NO COST TO ME. THIS IS ABSOLUTELY GREAT.
By the way, Emma and I think the world of U-Haul. We use and recommend U-Haul whenever possible. Why? Both of us are veterans. I served in Vietnam and Emma in Okinawa. Uhall's policy of saying thanks to veterans and going out of it's way to hire them means so much to us. God bless you all
Roger & Emma Stembridge
With the exception of my $3400.00 tempur-pedic bed getting wet so badly that I cannot use it at this time.
Had tire go bad few miles after pick up. However roadside assistance had us back and going within 1 1/2 hours. Happ I was not charged for the repair of teh faulty wheel / tire.
Thank you all for being so kind during a hard spot in my life. Ya`ll made it very easy for me. Again thank you
It's not a very accessible location by car due to the frequency of surrounding traffic.
Stop making customers pay .79 per mile
Everything worked out well for us. We really appreciate your service
U-haul personnel at this site was very helpful, courteous and answered all of my questions professionally. Continue to serve customers with this same attitude as was given to me and you will always have a successful business.
Terrible experience,forgot to.put dolly they i paid for on Truck has to go all the way back for it..would never go back
Pleasant experience with the Gray highway location. Both trucks that I rented were comfortable and clean. Nice staff. Will use this company again.
The store manager for this location assisted me at the time of service. He was courteous, attentive, and provided.DYNAMIC customer service. However, he was the only one working up front .even the best employees need help.. So staff up , employees under his tutelage will surely provide the same.excellent service..
Keep going with the best service.... :-)
they need more help on the weekend.
Staff friendly, efficient and helpful. Stop making them push your products. I get it, but I know what I want. You truck got the job done that I needed to get done.
I made a reservation for 11:00 AM and watched the only 26 foot truck drive off the lot as I was entering the store. I waited approximately an hour for another truck.
We order the truck in Warner Robins, where told to go to Macon.
Did not get the Van we wanted, had to ordered 10 foot truck got 14 footer...disappointed....
We had to call other U-Haul locations to finally receive a truck, at 2:00 p.m., our reservation was for 9:30 a.m!
I reserved a rental for one day, I got a text stating tha the truck was due back on 12-2(reserved only for 11-30) . So, I'm under the impression that Sunday was free of charged. So when I took the truck back Monday , and I must say it was about two hours late, I has to pay for three days. I thought they would have at least prorated the charges. So, the text messages need to be clear as to the number on days reserved in the system that the consumer will be paying for. I will continue to use the service, but now I'm aware
When I arrived to pick up the turck I reserved I was informed that I would get a smaller truck because the one I reserved was broken down. I understand they have no controll of that but they knew 6 hours before my pick-up time and NEVER tried to contact me so I could find the correct size for my move. The worker and general manager George Glenn was unapologetic and only offered to reduce my milage from .99 to .79. When I asked if I can have the truck at a lower rate he refused and offered nothing to help in this situation. he refused to call the president Tony Fretwell so I had to call him myself. Mr. Fretwell was polite and gave me a lover rate since the General Manager didn't see fit to have any customer service skills at all. I recommend that these people have customer service training and stop the snide attitudes. I recommend that Mr. Fretwell hire a NEW General Manager as i will NEVER use this company again and I will recommend this to my friends, family, co-workers! POOR SERVICE!.
My preferred choice when I need to rent a truck is the Gray Highway location. Helpful friendly staff.
I always use this location. The staff is always friendly and helpful. Thanks guys!
The staff was very professional and customer focus. It was a great experience and there were no problems.
Customer service is good at this location.
The break lights did not work on the trailer.
I could not believe that the man told me that I was lucky I was there early before 5 o'clock because he told me that u Haul does not pay him to stay after........ I think that he would want somebody to stay 10 minutes maybe if his daddy needed a tow dolly from Macon to almost Atlanta...... his attitude sucked
Rented a 5x8 trailer to haul furniture to my daughter's apartment in ATL. Manager called when I was late for pickup due to a flat tire. No problem.
Fast check-in! Clerk double-checked wiring harness and hitch connection and verified light check (brakes, turn signals). Permitted next-day drop off since I returned home after closing time. Fast and courteous service.
Can't say enough about these guys. Outstanding service!
Maintenance of the truck. The truck jerked horrible; it felt as though the engine was going to fal out.
Had a leak in the unit i rented and all my Furniture was Molded and water Damaged. it will have to be a unit that is Heated And cooled if i rent from them again.
George at the Macon Ga location was excellent every time I went in the location
George at the Macon Ga location was excellent every time I went in the location
George has a great personality and is great at his job. All staff was nice and helpful. I wouldn`t change a thing.
The uhaul worker was very helpful and gave wonderful customer service
The staff was friendly, but not real clear on how ubox works. I had differing answers to questions.
Excellent help and friendly staff.
A lien, charge an extra month link accounts that had NOTHING to do with me, MY UNIT WAS CLOSED THE MONTH PRIOR! Mgmt NEVER called back nor apologized. I WILL NEVER RENT FROM THIS FACILITY AGAIN!
Unreal to believe it was. On 1/2 tank ,my son added 40$ yet after less than 120 miles you charged another 70 plus dollars. Saying that it was on 1/4 tank.
the service was excellent and the employees were excellent
George Glenn was an excellent customer service guy.
Couldn`t find my reservation 2day bc my name is mispelled on lease. I would prefer a 24hr access rm. Other then that very friendly staff grounds office well maintained
I have no complaints!! I received wonderful customer service was provided by the general manager, George and the associate, Greg. Yes, I recommend this location to others!!
the general manager was especially helpful and informative. thanks a lot!!!
only complaint is that the hallways between storages are to small for storing large and long items such as sofas.
The guys at U-Haul on Gray Hwy in Macon, GA were quite helpful and friendly. I especially appreciate how they patiently worked around us as we unloaded, all day long, with a smile on their faces.
Space was small Staff would only open one door so you had to haul your items without a cart to the other side of the building.
The guys at the gray hwy location, are very professional
And very helpful. The facility was well kept and
I was always greeted with a smile.
Personnel were outstanding!
I WAS SERVCED BY THERON AND HE DID AN AMAZING JOB ASSISTING ME VERY DILIGENTLY WITH MY EVERY NEED. THANKS MS. WEST
Complete unprofessionalism.Very hard to get them to call me back.Lost gypsy moth form twice and did not communicate well with other center. Had to contact GM`s boss. Needs improvement.
My unit was broken into, and since no one offered the rental insurance, I`m out my property and any compensation. maintained and built.
My last experience was not so good.
The staff was extremely helpful and courteous-and professional. I will recommend this to anyone looking for a secure, clean and easily accessible facility.
It was ok, the people who worked there seemed to care.
Never experience having to pay for rental usage in full, if I vacate a unit a week or so into the month. I called ahead. Staff locked up the facility with my license, my kids I still in the unit.
My only complaint would be the cockroaches. I saw a few while moving stuff in and out and there were some stuck the bottom of my mirror.
Staff was very friendly and courteous. Also, they were the ones who told us about the free month of rental when you rent a truck.
I have done business with this U-Haul center several times in the past few years and have always found the staff to be friendly and helpful. That was one reason I chose to go there yesterday.
All questions were answered. Each associate was polite to eachother.
The employees were friendly and willing to provide assistance.
Excellent customer service
One staff member wasn’t knowledgeable, and slowed the rental/return process. Another staff member was rude when I said I was clearing out my unit. He said “you better be able to do it in 10 minutes.”
I`ll definitely be using this storage facility again next summer.
Drove to Macon, u lie about ur accom. I resrvd a 14x8x8 storage unit. U only offered a 2 6x8x6 far cry from what i reserved. I took my biz elsewhere.
Staff gave us some difficulty when we were trying to get a ground floor unit vs. a second floor unit. Both were available
EXTREMELY poor service from Corey...I notice other customers have the same reaction when they see that Corey is there.His smart remarks and disrespectful comments are totally unacceptable.
sure, your personnel are great services well done.
the service was very good, i`ll most likely use them again next summer
The local stores have no customer service, and their headquarters do not make them responsible for the errors in their operations. Do not use theis company for any services.
The staff was not fiendly nor professional. Issues that arised were not handled properly and they were very unorganized.
Customer service was horrible and the storage units were not clean. It was a hassle and my issues were not handled properly.
I didnt like the fact that the storage was so small. I guess I was expecting something more!
The staff who were physically there were okay. However, the owner was very rude and unprofessional.
Need to be able to get in storage unit after office hrs. Prices for small area was expensive i found after i had already stored my things.
Theron, general manager was very helpful and great customer service.
On several occasions I had to wait for someone to come into the front to give me the key for several minutes. Even when there were no other customers and they knew I was there.