Customer Reviews for U-Haul Moving & Storage at Gray Hwy
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Gray Hwy
The people at the store were incompetent and didn't know about any locations outside of Macon for drop-off. I also believe it was ridiculous for me to wait an hour to get a truck.
Very good experience with a professional U-Haul team.
Fast I fast out. Easy location to access. 4 th rental. Wouldn't go anywhere else.
Great store. Employee service was outstanding. He was extremely helpful for both pick-up and check-in. Thank you!
The U-Haul specialist, Eric, was awesome to work with. Fast and courteous.
The dolly wasn't secured & there was a little bit of trash
Tim and Eric made my experience the best I've ever had!!! They were very patient, professional, and knowledgeable. THANK YOU
The guy sales rep was great. And it was fast and convenient
Don't forget to give people what they pay for. I rented th truck+dolly+tow dolly and did not get the dolly for my heavier items. When I tried to call, never got a response. Not having that made the move so much harder.
The Uhaul on Gray Highway is the best Uhaul rental store I have ever used, Tim Loll is very friendly and professional. He has the best Uhaul trucks that are clean and well maintained. His store has everything you need to make your move easy and protect your stuff. The other Uhaul rental companies could take a good lesson from him, He sure knows what he is doing.
Had a 9am reservation. Did not have the right truck when I arrived. My truck was not going to be available until 3pm. I had moving plans in place and couldn't leave without a truck. For this reason, a move that should've taken 10 hours took 2 days, and cost me additional $210. I called Customer Service. They said "maybe" we can get you $50 of that credited, you'll have to file a claim. And, "we don't promise you a certain truck...just that equipment will be available." So, I plan a month ahead for a move, and you think I should change my plans to accommodate Uhaul? That is ubsurd. NEXT TIME USE PENSKE...PENSKE...PENSKE...PENSKE...PENSKE
The staff was excellent, but I feel like there could be a bit more guidance in parking the returned trucks. I could barely get in when I returned mine (no obvious signage telling you where to park). The parking lot was a cluster-you know what. Overall, I had a positive experience, though.
The area is hard as heck to get out of with a long truck and into busy traffic. However wanted to tell how pleased I was with Eric Williams as the employee there. The truck I reserved was not returned and he put me into another one and made my move work just as planned. I appreciate his efforts! Please let the correct person know this.
Check in outside in 2 minutes. Wow. Like that.
I can't think of the names of the representatives that helped me when I went in on Saturday, but everyone was very courteous, they didn't allow me to stand there without being acknowledged, and were very knowledgeable about the products. I will always use U-Haul for my moving and storage needs! Thank you Guys!!!
The staff was very rude and out of character dealing with customers. They should be train over again on interactions with customers and he to respond to questions that customers may not understand. Very upset with the customer service.
You're customers service sucks... I will never use uhaul on gray highway again
I didn't go inside the building, but the two gentlemen who handled my return were very nice, polite and helpful. I would definitely use this UHaul center again.
MAKE sure the tires are good on trailers before you rent them !!! and aired up to spec's !!
This the absolutely worse experience I have had and no one seemed to address the problem or help resolve any issues from the store, to online support to management.
Everything was great. No complaints
Add a ramp to the 10 ft truck.
Both of the gentleman were very polite & courtesy.
The employee didn't write down the correct miles
How about charge what you say when you make a online reservation(cost me $130 more than the reservation quote). Or have the trailer there when the reservation is scheduled(30 minutes late).
Even after hours the employee was very helpful. One note. Your odometer is off. I recorded the trip on my GPS and the mileage was very different. Also I noticed the speed was off by around 4 mph at 70. This is what led to the extra miles being added to my trip. $8 is not enough to complain about so I'm dropping it. This van only had 25000 miles on it so the fact that the odometer and speedometer were both off is very,,, curious. I did not save the info from my GPS but next time I definitely will and follow with my phone as well. If the mileage is off considerably again the we will have a problem.
Customer service was pleasant. We was pleased with the overall service.
Doors always locked, when bill is paid lock is not removed and when asking someone to remove it was given a key and told to do myself, quipment dangerous, 24hr access didnt work
regional mgr gave me Todd`s cell RE:harassment 4 fees.No return call.I had free storage.No coded key card 2 storage Reserved unit not available when I arrived moved upstairs 2 separate units instead.
The truck dashboard would not light up I was driving at night. The truck I drove was very old, it didn't want to start and it was just unexceptionable.
The call center is horrible. I had made an appointment to pick up my uhaul at 8 am. The call center called me and told me the size I wanted wasn't available so they changed the size and location to meet their availability. Well the call center scheduled my appt for 600 pm when online I had scheduled it for 0800 am. I was notified through an email the day of that I was scheduled to pick up the uhaul at 6pm. This was totally unaccepted. I had to find new people to help me move since the people I previously had scheduled could not help later on in the day. However, thank God for Timothy and Darrell at the Gray Hwy store. They located me a Uhaul that I could pick up at 1230, which was still 4 hours later, but still they went the extra mile for me. I was outraged but they were so professional and polite and said they were going to help me anyway possible. Which they did. Its not the Gray hwy store I have a problem with its the individual that took my call from the call center is whom I have an issue with.
I reserved a uhaul online and when my husband picked up the truck, as we're packing we notice the truck is not big enough, well instead of the 17ft truck we reserved we were given a 14ft truck. After advising of this issue, and not to mention the $50 compensation guarantee they advertise online when making a reservation (still no compensation) , this has been a huge
Todd was helpful and very friendly. Give him a raise!!
Auto transport looked new. Quick service on a Saturday, got me hooked up & gone in a short time.
Make sure equipment is funtional, my son had to install a signal light that fell off as we were leaving parking lot, thankfully it happened there and not on road between Macon and savannah. Even though I registered online still took an hour to get out.
Everything was good enjoyed doing business with your company.
Dropping off only took 5 minutes, I got a receipt and was finished
Excellent customer service, top marks.
One of the U-Box units was broken and unable to lock. Concerned about security when it arrives at destination.
Top marks for customer service!
Nice and very courteous very helpful
More workers because it took about 20 minutes to get hooked up and then 10 minutes to check out. The bottom of the trailer was very dirty.
Put the real cost of you stuff. Don't hide it with small print and customers get sticker shock. Poor business!!!
Clerk was very professional and helpful when I came in to pickup and to drop off my equipment. The whole experience was very good. I have a\had one bad experience with a non-uhaul owned dealer in Sandersville a few years back so I was pleased this time.
Excellent customer service. Highly recommend.
Biggest problem is limited space due to tight location of facility. Customer service was great and I would recommend them highly.
The equipment we rented didn't work for what we needed had to turn it back in and paid full price plus had to pay full price for a car hauler.. I understand it wasn't their fault but I would think as good customer service they would have discounted the second rental.
Very helpful and courteous staff.
Y'all were great. Customer service was top notch from everyone working there.
Although we received horrible service from the Lawrencville, GA and Snellville, GA locations, this location was open to helping me.
It was great! In and out in a flash. No problems.
The window opener handle kept falling off while driving. Also, the truck jerked sometimes when getting up to speed. Maybe you could maintain your vehicles a little better? The performance otherwise was fine. The truck did have approximately 180K miles on it so I understand it will have some issues.
I booked online a month in advance. I had to go to a different location to get the truck (very inconvenient to where i lived). The location did not have pads (had to travel to another location for pads). When I got home with the truck realized that the two dollies were NOT in the truck. It took 4 phone calls (which you recorded) to finally find another location that I had to GO GET the dollies.
This was NOT a pleasant experience
The location was understaffed. I had a pick up time of 9am, and didn't even SEE any employees in the store area until almost 9:30 because they were the only person there and were stuck with another customer outside. It took an hour and fifteen minutes just to pick up the truck I had reserved and paid for online.
Get a better location. Pain to get in and out of.
need to work on a new billing system.
I had to call them twice to let them know I wanted to pick the truck up at 7:00AM instead of noon.
To begin UHAUL did not.guarantee my reservation so I had to make.alternate plans to get a uhaul at another location in a completely different city which delayed my travel plans. I was dissatisfied because uhaul itself.says they "guarantee" a rental not that they "guarantee if a customer goes out of their own way they will find a rental." That's where it begins. Secondly, when I walk in the store I have to greet myself. My contract was written and I was sent on my way to inspect the UHAUL alone. I.have worked in the rental industry before and wanted to make sure I would not get charged for any damages so I went back inside and ask the manager if he would.come outside with me to help mark the truck for damage. He told me it is against policy for the employees to walk outside with the customer and help them with anything. Thinking that was a strange policy, I proceeded to mark the truck with damages and returned to the inside 2 more times to verify if certain damages should be notated. Third time.walking to the inside of store must have been enough because finally the employee gets up and walks out with me. We both notated the contract I signed had a full tank of gas in it. To my curiosity I check the tank and it is 100% empty. In response to this the uhaul a asociate reprints me a new contract and sends me on my way. Since when has uhaul customer service become so terrible? If I didn't need the truck RIGHT then because my travel plans have already been delayed I would have walked away because service was so bad!!!
Stored college supplies over the summer and was very pleased with staff and facilites. No problems. Everything clean. Thank you.
very efficient and nice workers
Continue doing what you do, no problems!
Nothing wrong with Gray Hwy. However, i requested a 10 foot uhaul. Did it on-line and even called the 800 number to confirm. When i arrrived, was told that i requested a 15 ft and that there was no 10 ft available. Would call me if one became avail, but might be next day. When i got there, the two reps were yelling at each other due to a problem with the customer ahead of me. Bottom line is a confirmation should not be sent unless you can provide the vehicle.
I informed them upon return I was unable to use the appliance Dooly due to damage from previous renter and I was still charged
This location is just so cramped.
Mgr at this location was awful from day one. Took days to get our stuff and had to file a complaint with BBB before I was finally offered a refund.
Timothy Lott is an asset to your business. I had poor customer service yesterday and thank goodness Timothy was there today when I returned my van and helped me with my concerns. I dealt with TImothy on May 11, 2015 and that good experience was why I returned as a customer. The 2 employees I encountered yesterday ( a middle aged white male and young black female) did not provide the customer service that would encourage me to return as a customer.
We had a 9:00 reservation on Sunday, 7-19-15, and no one was there. Called all the numbers that were available and got a hold of one of the managers. A guy gets there around 9:50 but had to leave because he forgot the store key so he left. We finally got a truck at 10:30. They did give us a discount but it put us behind schedule.
The employees were great, the van was in great shape, I just wish the location was a little better. It's a tricky spot.
The staff was very professional and helpful.
You forgot my 12 free furniture blankets :
The process was easy and the staff very helpful.
Everything was up to my satisfaction
The roof leaked. No one from the facility called to inform me that there had been a leak and mold ruined my furniture.
Really good people...friendly...efficient...thorough
Staff was incredibly helpful and friendly. Tim was so helpful in assisting us in unloading one heavy item from the trailer.
Im never rating a u-Haul any more. They had very poor skills, and in customer services.I was treated very poor in this situation.
I completely fail to understand how paying 82 dollars a month for storage does not guarantee that my items won`t be moldy. FUCK paying for insurance, it`s your facility MAINTAIN it.
Rented a trailer and a storage unit. Entire process went very smoothly. Would recommend and will use their services again.
Rented a trailer and a storage unit. Entire process went very smoothly. Would recommend and will use their services again.
Location needs to have a better way to be contacted. Every phone call I made to this location rolled over to the Customer service center in Arizona.
Always good service, when I come in!!!!
Service was excellent. UBox was nice. Only complaint is that the furniture pads provided with the boxes were very dirty and covered with leaves and debris.
It was okay wasn`t bad. Just had a very bad misunderstanding a couple months back but my over all experience was good
With the exception of my $3400.00 tempur-pedic bed getting wet so badly that I cannot use it at this time.
Thank you all for being so kind during a hard spot in my life. Ya`ll made it very easy for me. Again thank you
Had a leak in the unit i rented and all my Furniture was Molded and water Damaged. it will have to be a unit that is Heated And cooled if i rent from them again.
George at the Macon Ga location was excellent every time I went in the location
George at the Macon Ga location was excellent every time I went in the location
George has a great personality and is great at his job. All staff was nice and helpful. I wouldn`t change a thing.
The uhaul worker was very helpful and gave wonderful customer service
The staff was friendly, but not real clear on how ubox works. I had differing answers to questions.
Excellent help and friendly staff.
A lien, charge an extra month link accounts that had NOTHING to do with me, MY UNIT WAS CLOSED THE MONTH PRIOR! Mgmt NEVER called back nor apologized. I WILL NEVER RENT FROM THIS FACILITY AGAIN!
Unreal to believe it was. On 1/2 tank ,my son added 40$ yet after less than 120 miles you charged another 70 plus dollars. Saying that it was on 1/4 tank.
the service was excellent and the employees were excellent
George Glenn was an excellent customer service guy.
Couldn`t find my reservation 2day bc my name is mispelled on lease. I would prefer a 24hr access rm. Other then that very friendly staff grounds office well maintained
I have no complaints!! I received wonderful customer service was provided by the general manager, George and the associate, Greg. Yes, I recommend this location to others!!
the general manager was especially helpful and informative. thanks a lot!!!
only complaint is that the hallways between storages are to small for storing large and long items such as sofas.
The guys at U-Haul on Gray Hwy in Macon, GA were quite helpful and friendly. I especially appreciate how they patiently worked around us as we unloaded, all day long, with a smile on their faces.
Space was small Staff would only open one door so you had to haul your items without a cart to the other side of the building.
The guys at the gray hwy location, are very professional
And very helpful. The facility was well kept and
I was always greeted with a smile.
Personnel were outstanding!
I WAS SERVCED BY THERON AND HE DID AN AMAZING JOB ASSISTING ME VERY DILIGENTLY WITH MY EVERY NEED. THANKS MS. WEST
Complete unprofessionalism.Very hard to get them to call me back.Lost gypsy moth form twice and did not communicate well with other center. Had to contact GM`s boss. Needs improvement.
My unit was broken into, and since no one offered the rental insurance, I`m out my property and any compensation. maintained and built.
My last experience was not so good.
The staff was extremely helpful and courteous-and professional. I will recommend this to anyone looking for a secure, clean and easily accessible facility.
It was ok, the people who worked there seemed to care.
Never experience having to pay for rental usage in full, if I vacate a unit a week or so into the month. I called ahead. Staff locked up the facility with my license, my kids I still in the unit.
My only complaint would be the cockroaches. I saw a few while moving stuff in and out and there were some stuck the bottom of my mirror.
Staff was very friendly and courteous. Also, they were the ones who told us about the free month of rental when you rent a truck.
I have done business with this U-Haul center several times in the past few years and have always found the staff to be friendly and helpful. That was one reason I chose to go there yesterday.
All questions were answered. Each associate was polite to eachother.
The employees were friendly and willing to provide assistance.
Excellent customer service
One staff member wasn’t knowledgeable, and slowed the rental/return process. Another staff member was rude when I said I was clearing out my unit. He said “you better be able to do it in 10 minutes.”
I`ll definitely be using this storage facility again next summer.
Drove to Macon, u lie about ur accom. I resrvd a 14x8x8 storage unit. U only offered a 2 6x8x6 far cry from what i reserved. I took my biz elsewhere.
Staff gave us some difficulty when we were trying to get a ground floor unit vs. a second floor unit. Both were available
EXTREMELY poor service from Corey...I notice other customers have the same reaction when they see that Corey is there.His smart remarks and disrespectful comments are totally unacceptable.
sure, your personnel are great services well done.
the service was very good, i`ll most likely use them again next summer
The local stores have no customer service, and their headquarters do not make them responsible for the errors in their operations. Do not use theis company for any services.
The staff was not fiendly nor professional. Issues that arised were not handled properly and they were very unorganized.
Customer service was horrible and the storage units were not clean. It was a hassle and my issues were not handled properly.
I didnt like the fact that the storage was so small. I guess I was expecting something more!
The staff who were physically there were okay. However, the owner was very rude and unprofessional.
Need to be able to get in storage unit after office hrs. Prices for small area was expensive i found after i had already stored my things.
Theron, general manager was very helpful and great customer service.
On several occasions I had to wait for someone to come into the front to give me the key for several minutes. Even when there were no other customers and they knew I was there.