My access card did not work so I had to call or go in the office to ask them to open/ close the gate as I cleared out my unit! The guys inside would forget leaving me standing in the cold waiting, went inside and they were sitting there eating brownies, they forgot I called to open the gate! I ask for a remote but they did not know how to program one. My unit had been broken into and they did nothing about it!
Sherry Tetlow | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Hwy 24 E
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Don't change anything, a very helpful bunch of people.
Stuart StroudI got a uhaul that said no smoking on the window it smelled bad like cigarette smoke. No offense to anyone that smokes just respect the property you are renting
Victor PhillipsOMG James was absolutely the best he is amazing what you can do is get more workers like him. Thank you James for the great customer service everything you were awesome!
SummeRayne RodriguesFast very easy. No complications. Very friendly. Price is perfect and deals are great.
Katelynn GilesDropping off the truck and getting our storage unit was simple and easy.
Christina MartinAppreciate the experence.
jerry patrickVery friendly!
KEVIN HAYESEmployees were curtious and pretty much did everything all I had to do was pull up and they hooked up the trailer check all was working correctly and I was on my way, good job guys 👍
Daniel FuquaHaven't gotten my deposit back yet....please return thanks!
Gary MorgansSuper friendly and helpful. Thank you for the great experience.
Tami Kehler | Overall ExperienceThe technicians need to be trained thoroughly when hooking up trailers. My tech was very polite but lacked safety knowledge. When he hooked the electrical, it would have been dragging the roads...burned the wrapping and wires would have been exposed. He fixed it when I suggested the danger. (however, I should not have had to) Secondly, the chains were dragging. I also suggested that they were to low and dragging but he stated they would be fine. THEY WERE NOT. The safety chain broke approximately 200 miles into my travels. COMPLETELY STRESSFUL! It completely delayed my travels. I had to find another uhaul along the travel in which he replaced the chain and twisted them to keep them from dragging. He also explained that they should not drag because of danger and sparks and in turn breaking. This is to serious for your techs to be passive. It was clear that your postings hold the driver responsible for accidents once they leave. That is completely irresponsible of UHaul not to train and or hold their employees more responsible.
Jacquelyn HuskinsService was quick and respectful.
Ariel DiazExcellent customer service!
William ShoopmannGreat job!!
William ShoopmannParking lot is a little confusing and crunched for the first timer. But the worker's, man they are awesome, the workers appear to have a good camaraderie with each other and made me feel at ease while processing my rental truck needs.
Lacy McLaughlinDrop off was super easy and the associate was super friendly, asked me if everything went well and invited me to use U-Haul again. A+ service.
Steven HunspergerFrank and the team were easy to work with and helpful!
Rhonda WingoNothing. Everything was great!
Scott Van BurenNot a thing.
DORIAN FRAZIERHad no problems at all it was good
Terry ThatcherEverything went smoothly.
Ray TaheriVery personable and attentive staff! Got me ready to go with no issues and were the nicest U-Haul location I have encountered. We will definitely be going there again in the future!
Daniel CarrollThe people who work there are awesome they helped me when I got there I needed a bigger storage they had no problem getting that for me
TINA MARINO | Online Move InTrailer was dirty broken chains had to spray wd 40 on the gears to get the ratchet to even work poor customer service about my options
Phoenix RobertsLarger climate controlled units available for rent. Had to unload truck into a house not yet ready for its contents. I currently have 2 of the biggest units (not climate controlled) at this location and they are perfect for the contents in them. My current need was not able to be met due to the size units available in their heat only building (not even fully climate controlled).
Lorena HerodI thank the boss for taking care of one issue,
julio diazTreat each and every customer the same way you treated me. Thank you so much, sincerely. Mike Wentworth
michael wentworththe mileage fee is ridiculous
JILL MCENROEIt's just that I had just got to mix up on my paperwork and I was scared to death I'd lost my stuff but we got it straightened out and may God bless thank you in Jesus holy name amen thank you Mr Holloway for helping me ❤️
GEORGIA KIMMEL | First ImpressionsEverything was great. Thank you.
Gina Frakesno comment
Cesar CortesThe staff was friendly and very helpful. They made the experience easy.
Elisa DayWe love working with Frank!! He was very kind and helpful. Answered all of our questions and made sure we understood everything and how everything works! Thank you Frank!
sei Fitu | First ImpressionsGreat customer service!
Carla LangstonI personally didn't notice anything that needs improved. Can't speak for the person in front of or behind me. They might of noticed something. I had a good rental experience.
Gregory MonnigNo one was there even though I arrived during posted business hours
Larry SwantnerIn person at Independence was awesome, especially the lead there named Frank. Mandy in the field was also awesome. The online reservation system needs help, room for lots of improvement.
mark lunaThis location saved me. The owner is fantastic. Took in the defective trailer the waukee location gave me, made the process easy. Was on the phone over two hours with five different employees from customer service, road side, scheduling….. only this location was able to resolve
aaron thompsonIt wasn't that bad. Just had a heck of a time finding someone to actually help.
Brent MastersKeep being exactly how you are! I love my Local Uhaul and all the staff are so fantastic! I even got a storage here now. Thank you, U haul! My Father used U haul in the 70s. Now I'm carrying on the tradition.
sarah westonFrank (owner) was very attentive and efficient both at check out and upon return of equipment. Very good operation, I would not hesitate to make this my U-Haul delay of choice in this area.
Jeff AlevyWe received the vehicle without gas, had to put gas in and got charged from U-haul $30. Not satisfied at all since I had to pay $0,80 per mile, put gas in because it was empty and got charged for gas at the end.
Jay DickeyEveryone on staff was helpful in making rental arrangements that fit my needs. Thanks!
KathleenSusan Ferguson | First ImpressionsFix the dang truck
Donald WilliamsThe employees were great. They were very friendly.
Dusty LaneAbsolutely nothing. This store has it down pat. Leave things alone here and give Frank his pay raise regardless of your policies. It was like going thru a drive-thru in under 3 minutes AND they looked to be busy.
Kerry KalvigCharged my credit card without looking at the damage on trailer and held it for 5 days.
Joseph KenneyExcellent customer service. We have used this location in the past and have always been friendly.
BobbiJo StrobbeI have used this particular UHaul for many years. Each move, supplies and storage rental have been handled personally and professionally. I recommend them highly.
Kimi SaundersThis whole process was easy from reservation to return.
James GatlinUsed this location numerous time, always easy to do business it’s and clean.
BEVERLY SCHAFERSam when he was there and frank have always been so helpful to this grandma over the last ten years.
DEB JONESThis Uhaul location was the best. Friendly, customer service the guy that checked me in was awesome
Thomas HeidebrechtFrank is an exceptional manager and went out of his way to assist. Bree was also very helpfu, professional, and kind. Thank-you for going above and beyond with service. Paula Shipper and Steve Campbell
Paula ShipperIt was fine
Mia WeathersEveryone from general manager frank down to the employees everyone was absolutely wonderful
Wendy Vunovich | First ImpressionsFrank Galloway was there with no help and it was very busy. He maintained excellent customer service while having to run around like a mad man to make sure everyone got what they needed.
Jamee FurmanI love you guys
camille hinson | Overall ExperienceMy inside unit was broken into 3 times and everything was taken except a bed and entertainment center. The air fryer was full of cigarette butter. Very disappointed
Lorretta Raines | Overall ExperienceFrank is the absolute best!
Steve lampman | Overall ExperienceEmployee were super helpful and friendly
Tracie Roettger | Overall ExperienceThe owner and his wife is amazing. No issues with this business until my last week of renting. The some of the employees needs improvement!
Jennifer Edwards | Overall ExperienceMet or exceeded all my needs
Larry Sinclair | Overall ExperienceI was charged for the first month rental fee after completing a one-way rental from Phoenix, AZ to Kansas City, MO and not the insurance only portion of the rental. This is unpleasant and unexpected. Can someone contact me and correct this for me.
NICHOLAS MC DOWELL | First ImpressionsThe attendant didn't remove the lock which means we couldn't unload when we showed up at 820.
brooke warton | First ImpressionsI see on the U-Haul app, and the customer service representative also confirmed to me, that the storage unit is accessible until 10pm everyday. I also see on the app and directly on the gates at the facility that extended 24hr access may be granted upon request. These are the sole reasons I rented the unit here, because I was in need of later access hours as I am in a rush to move in addition to working all day. When we arrived around 8pm with 3 truckloads of our furniture, clothes, home decor, etc., we were told they close at 8pm. After arguing for a few minutes, they at least agreed to allow 1 truckload to be unloaded. The rest had to stay in truck beds and on trailers all night and fully exposed to the weather elements. Our furniture, mattresses and other belongings were rained, well poured, on. I am very, very upset and feel completely deceived by the confusion of the hours we can access our unit. I don’t feel like I should be charged for this first month as compensation for my severely damaged items after it was confirmed to me I had until 10 pm when I booked. I was also denied the extended 24hr access when I requested it because they claim too many people were staying in the units. That’s not my problem and it is clearly advertised although it is not actually an option at all. I would have never rented this unit had I known, and I was lied to and my items were ruined as a direct result of your false advertising and incorrect information provided by customer service. I deserve this month for free and a refund should be happily paid to me for my inconveniences.
Kelcie Pierceall | Online Move InThis was the best experience with UHAUL through my whole trip. They were very helpful with the storage.
vicki smith | First ImpressionsWould highly recommend this place to others.
Patricia Golding | Overall ExperienceFrank was very nice. But the new system they put in place for about a month was not helpful at all. I don't think the business should be the only one with access to MY UNIT it should be a 2 person to open it. I have one set of keys and the business has the other. I'm just not comfortable giving you 100% trust at this point in game. I felt like I needed to take pictures of my unit just in case someone got in there without my consent. That is the biggest reason I left.
Susan Nance | Overall ExperienceI had a storage here 10 months great customer service always
tim fox | Overall ExperienceStaff at this location were very helpful very knowledgeable and I would recommend this location many times again. The on site manager needs a promotion or bonus
aaron moore | Overall ExperienceI very much like this UHaul store. I have used them for many years. Sad that Sam Crane is no longer at this location, but the new manager is very nice. It just worries me about all the homeless people who hang around there. Also, it seems dirtier now. But, as long as my belongings stay safe, I'm very happy.
Charity Newton | First ImpressionsBoth Sam and the new manager was beyond helpful and went out of their way to accommodate me! I appreciate them and Uhaul.
ASHLEY HOLMES | Overall ExperienceAlthough the staff at this location were fantastic and I have no complaints about them or facility. I do take issue with the fact that twice payment was "returned to bank" from corporate. However, I received no notice and neither did the bank. Being as I am military and a lot of your customers are military I find it appalling that is how we are treated. i do not believe UHAUL that the money was returned to the bank since I was not notified, nor was there a returned fee/notice/transaction with the bank. The bank representatives, USAA, said this is common practice for UHAUL. UHAUL stole $189.90 after I was erroneously enrolled in automatic payments instead of a one-type debit payment, which resulted in "returned payments". I made a payment EVERY month on time in addition to the two charges which were supposedly returned to the bank.
viva flores | Overall ExperienceThe storage unit locking mechanism is broken. The U-Haul staff had to use tools to close it. It needs to be replaced! We will not be able to access our unit without help from staff until it is fixed.
jean brown | First ImpressionsSam has always been so helpful and now the new manager, Frank is doing a great job! All the staff are friendly, knowledgeable and helpful ♥️
Audrey Sharp | Overall ExperienceMy storage unit was broken into and was not notified. Until a few days later this should have never happened should have been called once they knew. I will not recommend u haul storage
Roberta Ortiz | Overall ExperienceI always know that these guys follow through. The owner is a great business owner. Wish they all were like him.
Brett Calloway | Overall ExperienceExtremely helpful
carrie irwin | First ImpressionsI love the place other than the homeless people hanging out harrassing customers everything else is great
sherri nobles | Overall ExperienceYes I referred it to her for anytime any day I like the storage unit I'm at and I'm right now and been helpful and stuff especially when I was down relation they always been there for me
Gary Sidebottom | First ImpressionsSam, the owner of UHaul on 24 Hwy in Independence MO is very helpful. I have used that facility twice now for family member's belongings. I’ve not had any problems.
Annie Gordy | Overall ExperienceSam is always very helpful and you can come to him with any concerns or help you may need!
Savannah West | Overall ExperienceThe manger Sam is the greatest!!!
CHIHARA ISAIAH | Overall ExperienceSam at my location is excellent. He goes out of his way to take care of his customers. Help get what we need, every time I have been there
SCOTT WELLER | First ImpressionsThank you U Haul from California to Missouri. I feel everyone went above and beyond to make for sure my move was successful Thank you for great customer service
Roberta Ortiz | First ImpressionsClean and Sam is the best with helping with questions. Rented several times and very pleased with his business expertise.
Teresa Hendrix | Overall ExperienceThere were multiple homeless people living here. We reported to staff multiple times. Sometimes they’d be arguing and yelling vulgar things at each other and were clearly high. Every time we were at our unit there were homeless people there. At one point, a man was laying in the ground and didn’t respond when we asked if he was ok. We informed the employee that they should call for medical assistance and I believe they did. Another time, there was an elderly lady, by herself, at her unit and she was being asked for money. We waited until she left because we didn’t feel it was safe to leave her there alone. This isn’t even addressing the fact that they didn’t have our original unit and still charged us a lot more per month for the one we had to use instead. Super expensive and extremely unsafe! Oh, they also reported having 12 units broken into one weekend. We emptied our unit out yesterday.
denton Hayward | Overall ExperienceThey were helpful and explain everything even when the unit I originally reserved wasn't big enough. They was helpful with getting a bigger one .. but I was disappointed I couldn't get outside drive up unit . For the money I had to spend
donna collins Ellenburg | First ImpressionsVery professional and friendly environment and staff. They made me feel like I was important.
linda minton | Overall ExperienceSam crane at this location is amazing and knowledgeable of all the working of UHAUL. And so helpful with everything....Thank you for the service he went above and beyond customer service duties....Ya'll got a winner on your team for sure...I will tell all I see of the great establishment he is helping Ya'll make...And thank you for saving my bacon Sam..
tim fox | First ImpressionsNice place
sherri nobles | First ImpressionsUsed the storage for a relatively short period of time, but was very suitable for our needs.
Jay Cummings | Overall ExperienceGreat service, wonderful team!!
Miraha Garza-Torres | Overall ExperienceVery friendly, efficient and helpful even though he was quite busy. Easy access to storage unit and covered access was helpful unloading out of the weather.. a nice surprise.
Jay Cummings | First ImpressionsBest storage facility in town
Andrew Garcia | Overall ExperienceThe staff and the GM were all awesme. Best custoer service skills i have aeen lately. Im impressed.
MATTIE GUILLORY | Overall ExperienceSam and his Crew were alway helpful, even during busy times, they never got stressed or gave half service. I can’t thank Sam and the guys enough for taking care of me and my belongings for 9 months! Y’all are Awesome!!
KAREN WILLIAMS | Overall ExperienceI believe the manager was Sam. And he was always helpful. His service alone would bring me back
Damon Land | Overall ExperienceVery nice storage and kind, accommodating staff.
debra andrae | Overall ExperienceSam is a great manager ! No problems ever
Dale Vandyke | Overall ExperienceAll the employees were very professional and helpful. Sam is the true definition of what an amazing store manager is.
Angel Washington | First Impressionslike uhaul very convenient
Amie Williams | Overall ExperienceThis was the first time using haul storage facility myself and they experience was definitely rewarding. Sam and his crew were very friendly, helpful and professional. I will definitely use them again if necessary. Thank you!
Debbie Watkins | Overall ExperienceSam is the best and I will only choose uhaul on 24 hwy forever.
christy nichols | Overall ExperienceVery clean and able to get in anytime and the rates were high but storage is big. I was very pleased. They all were really nice and helpful. Thank you all U-Haul. Cute uha? That's why what I thought. Thank you so much!!! tanmy6lucas@gmail.com ..
Tammy Lucas | Overall ExperienceSam and his staff always do a great job.
Daniel Purdom | Overall ExperienceI have always been happy with Sam and his crew I will never use anyone else ...he's always nice and has been so much help .Thank You Sam and God Bless you .
tammy penner | Overall ExperienceI never had any problems with my unit or company
jennifer graham | Overall ExperienceEveryone was very helpful & courteous. Facilities was very clean.
Marian Baugh | Overall ExperienceA decent amount of trash on back lot. Initial alarm key card didn’t work.
RONALD VAN ACKER | Overall ExperienceSam you were the best thank you for all your hlp and support as this was a long storage rental. I look forward to possibly calling on uhaul in the near future service was great
BARABRA LEWIS | Overall ExperienceReally great facilities. Super nice employees.
Ladonna Bitters | Overall ExperienceVery helpful and when there was only one person on duty. He was very polite and helped me with my lock on my storeage.
Tammy Lucas | First ImpressionsSam was always helpful. Thanks
theaoudoshia szekely | First ImpressionsTwo issues- I thought I selected a location that according to U-Haul website offered one month free rent. Was told by attendant they don’t do that. Second- was a good amount of trash on road by storage unit.
RONALD VAN ACKER | First ImpressionsSam was very patient and explained operations very clearly.
Randall Strelluf | First ImpressionsMy original storage was to be on Noland Rd in Independence, MO. Unfortunately, it was not going to be large enough, according to RJ. I completely understood because I had a 20’ truck and it was full. He was kind and patient with me. I had had an extremely rough trip. He directed me to the 24 Hwy store. I meet Sam there. He was also very kind and patient. He got me into a storage unit and apologized for not being able to receive the truck and transport. He was full and did not have help. He said I would have to return it to Noland Rd. No problem. I was thankful that he had space for me. My help had arrived to unload. The tire strap on the front drivers side had come off in my travels and had wrapped itself around the axle and tie rod. My brother was concerned about the damage it might cause to try to pull on it. I asked Sam for help and he was more than happy to oblige. For a Woman Vet traveling with her Service Dog alone, RJ and Sam were My Sunshine at the end of a very long, wet and dark journey home. Thank You for taking such good care of me.
KAREN WILLIAMS | First ImpressionsMy wait time was over 20 minutes to call & get a billing error resolved. It was resolved to my satisfaction but the hold time is too long.
MELISSA KINNARD | First ImpressionsSam is fantastic! He was extremely friendly and helpful at all times!! Thank you so much for making my move so much less stressful, Sam. I appreciate it so much!
Jeremy Tedford | Overall Experienceexcellent customer service
Chad Herfel | Overall ExperienceThe only this I didn’t like was the fact that if you rent under a month, you don’t get some of your money back! That needs to change! The storage & staff were great. We rented for only 2 weeks and should have gotten half that back in my opinion. Why would you keep all payment if only for 2 weeks. That’s my only complaint!☹️Thank you Uhaul!!
Ava Johnson | Overall ExperienceI made a reservation online. However when I came to your location. I was advised that a bigger unit may be needed. I had 450 square feet of belongings. I was then put in to a larger unit for double the price of my quote online. I was not shown the unit before signing the contract. Turns out when my belongings were put in the storage unit it was double the size I needed. Per the sizes on Uhaul website the 10' x 10' would have been fine. When placing my reservation online the woman also say the 10' x 10' would be fine based on my cubic feet of my belongings. I would like to know why I was not given or at least shown the unit that was reserved for me. I am writing this review to you first. Before I contact corp. I hope I will get the answer I need and some resolution to the issue by contacting you. I have used Uhaul Storage for many years with no problem.
Rebecca Paulson | First ImpressionsAll around the best service provided by ANY U-Haul on any capacity. Staff, facility and trucks/storage unit were clean, efficient, and well-lit. Thanks for proving to me and others that there's truly QUAILTY service still being available....
Lawrence Leek | Overall ExperienceI've worked with Sam for 4 years, he is an excellent manager. Him and his staff are amazing customer service.
Stephen Mountjoy | Overall ExperienceSam is a great person to work with. He is very friendly and makes sure you understand all the rules concerning renting the storage space before you leave the office.
James Kusse | First ImpressionsSam and his crew were always kind and courteous.
Ikram Karriem | Overall ExperienceA little concerned about the stragglers, but no troubles at this time.
Dana Salmon | First ImpressionsSam....THANK YOU FOR ALWAYS TAKING CARE OF ME FOR YEARS. YOU'RE THE REASON I KEEP COMING BACK!!!!
Sally De leon | Overall ExperienceSam and his crew are great!
Leda Hornaday | Overall ExperienceSam is great. He's always helpful and courteous.
DONALD KIMREY | First ImpressionsYour service was awesome... Thanks for making my move go smoothly.. I will definitely recommend your location. Karen Sugar Creek
Karen Juarez | Overall ExperienceSam is the nicest person.
Connie Maggio | Overall ExperienceAfter my storage unit was broken into the first time I would have moved out, but I didn't. Then it was broken into again. I have lost four generations of furniture and family history, all my pictures, all my daughters AirForce things, all my grandsons pictures...so many things that I'm sure ended up in a dumpster somewhere. After the second time, management didn't even notify me. We discovered the break in by accident because we checked on the unit. The office filed a police report a month ago and didn't even notify me. Why! I didn't have a chance to look for my stolen goods until they were long gone. If I'd known, I would have moved my things and not paid another months rent. I guess they got me three times in total.
Kathy Musselman | Overall ExperienceWith the Facility manager Sam crane went far beyond What would be required of a manager. Do you cook a person of interest in me and any of my problems. He is a credit not only to U-Haul but also to himself.
HARMON NELSON | Overall ExperienceNo problems with anything.
Carolyn Turner | Overall ExperienceThis location is my Favorite! No matter where my friends need service I always recommend this location.
nancy nathan | First Impressionseasy access, safe, counter staff were curtious and helpful. helped give suggestions so I could save a little money. that was nice.
Ron Vanfleet | Overall ExperienceNone
David Harrington | Overall ExperienceStorage is very clean. The guys were sufficient and know how the company works.
Carolyn Turner | First ImpressionsVery helpful staff. Quick and easy to get in.
Sebastian Camacho | First ImpressionsSam does a great job of taking care of his customers needs and works with you the best he can.
Brian Gause | Overall ExperienceSam and his team are amazing. They were so good to us.
Desiree Guthrie | Overall ExperienceVery professional and polite
Bo Cotton | First ImpressionsVery impressed with Sam and his staff. Always professional and helpful. That's why when I need moving or storage assistance, I turn to this location for service. 10 star service....highly recommend
Debra Rankins | Overall ExperienceI have used this storage many times and have never had a problem. Sam the manager is always very helpful. He has always done me good. Thank you Sam.
BEVERLY STARK | Overall ExperienceAnswering telephoone at location
Michele Edmond | Overall ExperienceI never had any issues with U-Haul or my storage unit. My only complaint would be the building where our storage was very very hot & stuffy. There was no circulation.
heather Hubbard | Overall ExperienceWhen arrive both service representatives were extremely helpful.
Alida Negrucci | Overall ExperienceThe man who helped us get checked in to the storage facility (De'Andre Parker) was kind, helpful, and good-natured even when obstacles arose. We'd definitely use this location again.
Kaitlin Dozier | First ImpressionsI was very disappointed with the inside storage unit that had a ceiling of chicken wire which would be completely accessible to anyone with a good pair of clippers. The price was too high for that.
Loretta Stoufer | Overall ExperienceSam Crane (manager) is fantastic. Great service here and the units are kept clean and safe. There are convenient supplies on hand (boxes, locks, tape etc). Professional & friendly.
Angela Smith | Overall ExperiencePEOPLE @ this location only were AWESOME
BRANDILYN NEELY | First ImpressionsThe manager goes above and beyond to help his customers. It was an excellent experience.
BECKY THOMPSON | Overall ExperienceI would never go back to noland rd. It was horrible. The manager Mark was the rudest man. He should not be manager. A few customers in there with me was not happy as well. Never Noland.
Tina marie Cubit | Overall ExperienceThe whole experience from renting a truck and renting a storage unit was excellent. I was stressing out the day of my move but the staff there was very helpful and made my moving day less stressful.
Katherine White | Overall ExperienceVery helpful
Jennifer Reyburn | First ImpressionsVery personable staff and manager is excellent
CRAIG FOUNTAIN | Overall ExperienceThie staff was very helpful and easy to work with. Management was excellent!
LOUISE BENEDICT | Overall ExperienceEveryone was very helpful
spring watskey | First ImpressionsIn addition to all stated above, Sam and Frank were super understanding and helpful with My long distance moves! Sam was the absolute best Uhaul guy I've ever worked with!
VICKIE ANDERSON | Overall ExperiencePersonnel only answered questions with system is down. Took his time providing entry card, showing me the storage unit.
beverly Shepherd | First ImpressionsThe manager (Sam Crane) is always willing to help when I had financial issues I could not help. If he doesn't have what I need he is knowledgeable enough to guide me to something I can use instead.
Jeff Bass | Overall ExperienceEverything was great. Thank you.
Carolyn Turner | Overall ExperienceVery good
Carolyn Turner | First ImpressionsVery clean and well kept staff very helpful.
Carl Gross | Overall ExperienceAs a mother with 6 children. We needed storage because our new home wasn't ready yet, I want to say that I believe there should be a prorated amount you can pay if not staying all month. Ridiculous!!!
rebecca barraza | Overall Experiencethank you
rodney selectman | ReservationMove in was easy. The staff was very helpful in getting me set up. Automatic payments made the rental simple to manage.
Peter Hystead | Overall ExperienceVery helpful and competent staff. Highly recommend!
Dayla Eaton | Overall ExperienceOwner was very helpful in helping to set up both storage locations.
Michael Stockton | Overall ExperienceVery nice storage unit and wonderful service from Sam.
Cyndie Hollister | Overall ExperienceThe two men working here were very busy but very polite and understanding of my needs and time. I was very impressed. They even changed the return of the truck to that store on the fly. Jeff Gregg
Jeffry Gregg | ReservationGreat service thank
Bernie Simmons | Overall ExperienceSam Crane and his staff are excellent. They always go above and beyond to help their customers. They are all just wonderful. I would recommend them and this facility to everybody!
DEEANNA MORRISON | Overall ExperienceWe have used Sam's location before and will use him again in the future for any and all moves. He and everyone there are friendly, and the equipment is always there, clean and ready to go on time!
Tamara Bader | ReservationGreat place great staff couldn’t have been happier!
CORY ADAMS | Overall ExperienceMy short-term rental experience was great at this location!
Vivian Foster | Overall ExperienceUsed this facility to store my valuables for almost two years. Sam is AWESOME! Always helpful and in good spirits. Can't say anything bad about this facility or it's staff. Keep up the good work!
danielle espinosa | Overall ExperienceVery good
benjamin doup | Overall ExperienceSam Crane, manager, and all employees were extremely helpful. I have rented several times, and this would be my first choice if I need to rent again.
NANCY NOLAND | Overall ExperienceSam is super knowledgeable and always very helpful.
Richard Groves | Overall ExperienceNice people and clean place
sandy yowell | Overall ExperienceThe access hours could be better. Was going to have to pay extra for 24 hr access. I moved my stuff before I had to pay for that. Other than that I had a wonderful experience with Sam.
Charilla Thomas | Overall ExperienceMy furniture was in as good shape when I took it out as it was when I put it in. No complaints.
JEFF MITCHELL | Overall ExperienceGood location for me. Great staff. Would use again.
Karen Bogard | Overall Experience