Customer Reviews for U-Haul Moving & Storage at Hwy 367
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Hwy 367
Kudos to Jeff- excellent manager, customer focused, delivers on his word. Would go there again because of him. Top notch service!!
Nothing, I had a great experience.
I originally booked for a location on chambers and they were closed and I had to go to a different location. The location hours on the site need to be updated.
Your rental rates are too expensive. I rented a $29.95 truck with dolly and for my protection I got your insurance. My bill was $81.53 and I didn't have your truck 2 hours. This is outrageous.
The employee who checked me out was VERY RUDE!!!! The location closes at 7pm and I arrived at 6:50pm. He very rudely says "it's 10 min til 7 and huffs and puffs, storms out of the store. I said to him the location closed at 7. He very rudely and aggressively says we do returns at 6:30 at the latest. I said I wasn't informed of that. He continues to argue and be very rude saying well I don't know who didn't tell you, I tell all customers that. I said again well I didn't know. He checks out the truck, huffing and puffing and says very rudely and aggressively I'll meet you inside and speeds off in the truck. I am very upset at the type of service I received and appalled that Uhaul has someone of that type of character working for them. I will not refer nor use that location again and I've filed a complaint with corporate.
Smooth transition from pick-up to return. Professional and customer oriented service provided by Edward.
Truck was old, once I didn't think it was going to start. But it did, so I'm satisfied.
Wow will never ever do business here ever again
Not really sure if I would recommend this location. The attendant that rented me the equipment was very rude to me. Not being direct with the cost of the equipment, I felt as if he was making up prices according to how he felt about a person. In other words he was profiling people as to what he would quote you.
we had to wait for a long time to be waited on and I was told that we would be refunded14.95 if we return truck early for insurance and did not refund me and we were quoted different price.
Truck was clean but the truck had running issues.
Excellent service with reservation, pickup and drop off of vehicle.
When I rent again, I would ask them to remove the two wheeler and pads which I didn't need and we're only in my way.
Overall tremendous service and would highly recommend this location
UHaul truck was dropped off after hours.
Don't get me wrong, the people waiting on me was great, but when it comes to a broken down truck, and calling roadside assistance, really sucks it took exactly 2 days to do what we needed to do in 10 hours, the run around the long waits in-between someone coming to take care of our issues. The people not knowing what to do, frustrating, very little compensation or no compensation for our time because if a truck that should have been checked out way before it left the lot and still had to pay full price. SMH at U-Hall and Road side assistance. What a big enconveance , so disappointed!!!!!!
customer service was very helpful..thanks u haul
Very great response with rental and storage. Emails were answered timely and accurate. Very appreciated
The location was clean but not inviting. It could've been because of the customers before us were a bit rowdy. So we didn't get acknowledged immediately. But once some else was available they were helpful.
The entire staff was extremely helpful and did a wonderful job from start to finish to ensure my truck rental/moving process went smoothly. The gentleman directly helping me upon arrival at the pickup location was especially thorough in explaining everything I needed to know for returning the rental truck, filling the gas tank properly, etc. and helped me with picking out packing materials. Overall an experience that exceeded my expectations and I would definitely recommend this location, even if it were slightly out of the way for someone! Thank you!
UHaul has alway been the best
Back of truck was not clean.
I don't know at this time , I found everything great, I will always rent from you guys because you're the best in St.louis.
Very professional! Very polite!
Nothing. This branch runs smoothly and has been a pillar in the community for over 20yrs. Excellent rapport
Employee attached trailer and did not lock to hitch. Trailer fell off during loading and damaged wires.
Customer service person verbally quoted the wrong per mile rate causing my total bill to be much more than I expected. Should have read the contract before signing rather than counting on the word of the service person.
Very helpful. Great Prices. Great Customer service!!
The customer service was EXCEPTIONAL....I will definitely use them again.
The owner Jeff should train every other franchisee how to operate! He was great and this was the best U-Haul experience I've ever had. I would definitely go out of my way to rent from him again.
Bogus charge of $1,00 "environmental" fee, whatever that is. When I made the reservation the girl on the phone never mentioned the $.59 cents per mile charge, which ran the bill up another thirty two bucks. It would be better if customers were told about all the charges involved up front. However, staff was helpful and friendly.
Jeff Long is a very personable and effecient Manager - I appreciated the way he worked with me!
We weren't informed of only a 7hr rental time for a 26ft truck until we arrived to pick it up. Also upon return we weren't informed that if you pay cash you have to stand in the same long line of those waiting to rent. There should be a separate line for renting and returning. 7hrs is not enough rental time. Even after the last minute information, I was willing to pay for more time, but the truck had been reserved for another customer 30 minutes after the time they schedule my return. Needless to say I’m still left with more to move thanks to uhaul.
I really think the customer service is great. I would not suggest improvements for now because the employees are really professional.
Thanks, Eddie Jones
This location is great!!!!!! I was in desperate need of a truck last minute, and while all the other locations were booked the owner came through and offered me an affordable truck at a low rate. This place saved my life and my last nerve! Thanks again!!!!
I was very satisfied with the customer service i received definitely will remain my go to spot for my truck rentals
Rude, Rude, and Rude! Promises NOT kept, forcing me to miss important deadlines! Did not care. Lied about the rental. Never returning to this location if at all.
The location was over 30 miles from our house. My friends do not live close to the location. Why can't U-haul find a trailer within 5 miles of where I live. There are several U-haul dealers within 5 miles. Your service in this regard is very, very poor.
Keep good staff members like Eddy and Jeff: )
Eddy and Jeff were very nice, informative,and I will recommend U-Haul to my friends and family. Thank you, and you have such great employees!:
Rodent poop found in unit-report never addressed nor cleaned up. Had paid an additional $10 a month for 24 hour access since 2012 but never had access to my unit.
The staff there are a awesome group of guys.They treated me with respect made sure i was taken care of.
I really liked the special I got for my storage unit and the gentleman who assisted me was more than friendly and very accommodating. I`m happy I chose uhaul storage!
Their fee on my card were charged and taken twice
The storage units need to be were birds and outside elements do not damage your items.
Great service! Super fast shipping. Jeff is awesome and was great to work with. This is my 2nd time using this location, will continue to use them when needed.
Mice destroyed my tv and my food I had in your facility!!!!!
Mice destroyed my tv and my food I had in your facility!!!!!
Friendly, hard working, service orientated staff. Refreshing experience overall.
it was great! keep up the good work.
The service was great! The workers were awesome! Loved everything about my visit. Thanks a lot!
They were always so welcoming and friendly! They knew who I was even though I didn`t come in very often, and that made me feel so valued as a customer!
Great Service always at this location.
Clean Facility. Friendly Staff. Definitely Recommend.
Excellent customer service from Patrick and manager om site. Very courteous and professional. They made my experience convenient and comfortable.
Staff was very helpful,friendly and accomodating. If ever I need storage again,Ill choose U haul.
someone in the storage unit had bugs and they came over to my unit I had to purchase boxes to repack my things on the parking lot of the facility
I do a lot of moving this is the BEST I`ve been used
I do a lot of moving this is the BEST I`ve been used
My experience at the U-Haul Moving Storage at Hwy 367 was amazing. The staff was professional, kind, very helpful and informative. THANK YOU!
Manager Jeff was very helpful and wonderful to work with.
Great place to store your stuff.
Everyone was knowledgeable and very helpful. My box arrived super fast! Thank you uhual
I would still be there, but I`m on a fix income now and I need that monthly payment back in my pocket.
Jeff and his staff exhibited very good customer service.
The staff went out of their way to help me and they treated everyone with the same dignity.
The staff was very friendly. I had several issues getting the correct key to the access the storage. Once that was cleared up. Everything was great. I would recommend this facility
The level of professionalism displayed by all employees that I had encounters with was extremely high. Thank you for a very positive experience.
Mr. Mooney assisted me yesterday and so did Jeff, I left my drivers license and verified and called me back I appreciate the dutifulness and honesty.
This place is awesome. The Manager and crew are excellent.
Mr. Mooney was tremendous.He went out of the way to assist.Besides being helpful, thanks for helping me find my keys Mr. Mooney...you`re the best.
Please keep up the good work we as customer truly appreciate you.......
The guy who was working on Sunday Charles, I think was his name was extremely helpful with everything.
Gentleman named Matt helped us out. This is our second time with this location. Service was great.
Very nice employees, the store was nearly stocked and I would use them again if I had to
Everyone I spoke with was helpful and professional.
My storage was cleared out, keys were returned to uhaul employee on June 30, 2012. Im still getting past due notices. The manager never calls back. It`s a frustrating hassle.
If all Uhaul locations and their staff were as amazing as this one, I`d use U-haul more often.
I was there for two years and had no problems. Very helpful staff. I would do business with them again.
Very friendly accomdating staff!
Your room`s could be alot bigger there are storage facility`s room`s size that I have for that price R bigger there`s one down the road but I like ur service.
The guys did an awesome job of being quick and efficient when getting us into our storage unit. Probably the cleanest and most organized uhaul facility i`ve ever seen. Great Job Guys!
The storage building was fine but the parking lot in front of the unit was littered with rivot studs. I picked up numerous rivot studs to try to avoid a flat
I had a good experience with this U-Haul location. Cera was very helpful and patient and she`s the reason i will do business with them again. :
It was an enjoyable experience.
I had an account with U- Haul for almost 2 yrs,each time I had a situation Jeff got right on it.My unit was always secure. I would recommend your location Thanks, Brittainy G.
Jeff made it very easy.
Everyone very nice,would tell a friend/family.
Jeff Keith were always very friendly and helpful. I recommend this facility for any storage needs.
The staff was very nice a professional.
I liked this storage company. The monthly rental fee was a little too expensive, but other than that my experience was good. Thanks.
Very friendly employee`s. When I went in they were very busy and the still took time to acknowledge me and made me feel like a person not a number.
I`ve used this facility before. It`s top-notch.
Very helpful. Manager remembered me from 2 months ago. I feel confident storing my house hold goods here.
No one told me before hand that a security lock would be added so I waited til the next morning to come in, get in the gate works on the extra lock. The gate is very heavy and on an incline,
I always use this U-Haul center when renting a moving van. The staff is very efficient and helpful. Equipment is always clean and dependable. Many new trucks.
Top notch customer service and a very clean store. I watched how the staff treated other customers and it was also excellent. Every business dealing with the public could learn from this store.
i had no problems everything went well for me.
Brad was very helpful and deserves credit for return customers who came in while I was there as well as exceptional customer care.
My experience with the facility was excellent. Staff was very cooperative when I needed to reduce the size of my storage. Always friendly and helpful.