Customer Reviews for U-Haul Moving & Storage at Hwy 367
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Hwy 367
Very helpful staff. The only thing that would be nice would be a way to return the trailer by pulling through as I am not very experienced driving a trailer and had trouble back up parking it when returning with the limited maneuvering space.
Edward is a great asset to your company. He was very informative and made sure I know EVERYTHING that I needed to know about the services and truck. Great Job
Great job! The customer service was awesome.
I swept out leaves from previous renters usage, dash was loose and shook bad and along with wind noise from drivers door you couldnt communicate with other passenger in truck, to make worse radio did not work. I was not shown were fuel cap was located which made me look stupid at gas station and required me to move truck to differant pump, service was quick and store was clean and well stocked, I would use again but would ask some questions truck first .
Super friendly staff, very knowledgeable. Made my over all rental experience quick and extremely easy!!
My boyfriend and I came into UHaul and he was very demanding and crazy for no reason. I wanted to tell him to stay in the car!!! Lol. Our sales associate, Patrick was so patient and understanding. The customer service was efficient and patient and polite. I will use them again in the future!
The company needs people who are a lot more careful with the customer's property. My car was damaged at this location when they installed a hitch and trailer. I have filed a claim and I am extremely surprised and disappointed about the claim being denied. Needless to say I am very unhappy with Uhaul and their employees. I would like to receive a call back from a general manager. My phone number is 817-637-1466. Thank you. Reyna Downs
The customer service at the Lusher location was great!
Excellent service both professional and equipment
Great customer service, very friendly, answered all questions with no problems or hesitations and made sure you had everything you needed.!
Helpful, prompt, ready, GREAT!
nOT LIE TO THE CUSTOMERS, AS THE MANAGER AND HIS FRONT DESK CLERK DID TO ME.
i LEFT A VERY EXPENSIVE PIECE OF EQUIPMENT IN THE TRUCK i RENTED. i CALLLED BACK TO THE STORE AN ASKED THE MANAGER IF THEY SAW IT WHEN THEY CLEANED THE TRUCK FOR THE NEXT CUSTOMER. hE SAID NO. hE TOLD ME HE WOULD CHECK AROUND AND CALL ME BACK IF IT WAS FOUND. hE NEVER CALLED BACK. sO i DROVE TO THE STORE THE NEXT DAY AND INQUIRED AGAIN AT THE COUNTER .THE MAN AT THE COUNTER WAS TOLD BY THE MANAGER TO TELL THAT THEY HADDEN SEEN IT. i KNEW IT WAS THERE. SO AS i LEFT OUT I SAW THE MAN WHO CHECKED THE TRUCK IN FOR ME AND i ASKED HIM AND HE SAID SURE WE HAVE IT i PUT IT RIGHT ON THE MANAGERS FILE CABENET AND IT WAS THERE ALL DAY YESTERDAY UNTIL THIS MORNING WHEN ONE OF US THROUGH IT IN THE DUMPSTER WHICH IS IN RIGHT OVER THERE. hE CLIMB INTO THE DUMPSTER GOT IT OUT AND GAVE IT TO ME. THE MANAGER WAS LYING ALL THE TIME. hE SHOWED NO CARE FOR THE SITUATION. tHAT KIND OF LYING IS NOT GOING TO HELP THAT LOCATION. i HAPPEN TO BE A MINISTER OF A CHURCH WHO DOES A LOT OF BUSINESS WITH A LOCAL FURNITURE SALE NEW TO THE AREA " CENTRAL STATE ILLIQUIDATIONS" WHO HAD JUST HAD A DISCUSSION WITH OUR PEOPLE THAT WE ARE GOING TO START USING THIS BUSINESS TO MOVE OUR FURNITURE JUST BE FORE THIS HAPPENED. IT WAS TOTALLY UNFAIR AND SELFISH TO BRUSH ME OFF WHEN i WAS TRYING TO FIND THAT EXPENSIVE PIECE OF EQUIPMENT.
I never visited this location because the uhaul broke down and they towed it after we waited three hours in the cold
Truck had mud on side view mirrors, tires, and side of truck. Clean the trucks where they are brought back. Some of thr dirt got on my furniture that was being moved.
I slipped and fell on a totally oily deck and injured my back and head.. I was told the insurance company would contact me.but never heard from them
Very easy transaction. The employees were very nice.
The make check in and check out very simple and fast.
The customer service was excellent
Very satisfied with the overall experience.
Great customer service will rent again from this location
Friendly, hard working, service orientated staff. Refreshing experience overall.
You can get with customers service, and be on the same page, they told me one thing and the store told me another.
The location was fine if you live in North County . I did not live there . I had to drive 30 miles out of my way to pick up this truck . I was told that they would get it close to my area . They did not .
it was great! keep up the good work.
The service was great! The workers were awesome! Loved everything about my visit. Thanks a lot!
They were always so welcoming and friendly! They knew who I was even though I didn`t come in very often, and that made me feel so valued as a customer!
Great Service always at this location.
Clean Facility. Friendly Staff. Definitely Recommend.
Excellent customer service from Patrick and manager om site. Very courteous and professional. They made my experience convenient and comfortable.
Staff was very helpful,friendly and accomodating. If ever I need storage again,Ill choose U haul.
someone in the storage unit had bugs and they came over to my unit I had to purchase boxes to repack my things on the parking lot of the facility
I do a lot of moving this is the BEST I`ve been used
I do a lot of moving this is the BEST I`ve been used
My experience at the U-Haul Moving Storage at Hwy 367 was amazing. The staff was professional, kind, very helpful and informative. THANK YOU!
Manager Jeff was very helpful and wonderful to work with.
Great place to store your stuff.
Everyone was knowledgeable and very helpful. My box arrived super fast! Thank you uhual
I would still be there, but I`m on a fix income now and I need that monthly payment back in my pocket.
Jeff and his staff exhibited very good customer service.
The staff went out of their way to help me and they treated everyone with the same dignity.
The staff was very friendly. I had several issues getting the correct key to the access the storage. Once that was cleared up. Everything was great. I would recommend this facility
The level of professionalism displayed by all employees that I had encounters with was extremely high. Thank you for a very positive experience.
Mr. Mooney assisted me yesterday and so did Jeff, I left my drivers license and verified and called me back I appreciate the dutifulness and honesty.
This place is awesome. The Manager and crew are excellent.
Mr. Mooney was tremendous.He went out of the way to assist.Besides being helpful, thanks for helping me find my keys Mr. Mooney...you`re the best.
Please keep up the good work we as customer truly appreciate you.......
The guy who was working on Sunday Charles, I think was his name was extremely helpful with everything.
Gentleman named Matt helped us out. This is our second time with this location. Service was great.
Very nice employees, the store was nearly stocked and I would use them again if I had to
Everyone I spoke with was helpful and professional.
My storage was cleared out, keys were returned to uhaul employee on June 30, 2012. Im still getting past due notices. The manager never calls back. It`s a frustrating hassle.
If all Uhaul locations and their staff were as amazing as this one, I`d use U-haul more often.
I was there for two years and had no problems. Very helpful staff. I would do business with them again.
Very friendly accomdating staff!
Your room`s could be alot bigger there are storage facility`s room`s size that I have for that price R bigger there`s one down the road but I like ur service.
The guys did an awesome job of being quick and efficient when getting us into our storage unit. Probably the cleanest and most organized uhaul facility i`ve ever seen. Great Job Guys!
The storage building was fine but the parking lot in front of the unit was littered with rivot studs. I picked up numerous rivot studs to try to avoid a flat
I had a good experience with this U-Haul location. Cera was very helpful and patient and she`s the reason i will do business with them again. :
It was an enjoyable experience.
I had an account with U- Haul for almost 2 yrs,each time I had a situation Jeff got right on it.My unit was always secure. I would recommend your location Thanks, Brittainy G.
Jeff made it very easy.
Everyone very nice,would tell a friend/family.
Jeff Keith were always very friendly and helpful. I recommend this facility for any storage needs.
The staff was very nice a professional.
I liked this storage company. The monthly rental fee was a little too expensive, but other than that my experience was good. Thanks.
Very friendly employee`s. When I went in they were very busy and the still took time to acknowledge me and made me feel like a person not a number.
I`ve used this facility before. It`s top-notch.
Very helpful. Manager remembered me from 2 months ago. I feel confident storing my house hold goods here.
No one told me before hand that a security lock would be added so I waited til the next morning to come in, get in the gate works on the extra lock. The gate is very heavy and on an incline,
I always use this U-Haul center when renting a moving van. The staff is very efficient and helpful. Equipment is always clean and dependable. Many new trucks.
Top notch customer service and a very clean store. I watched how the staff treated other customers and it was also excellent. Every business dealing with the public could learn from this store.
i had no problems everything went well for me.
Brad was very helpful and deserves credit for return customers who came in while I was there as well as exceptional customer care.
My experience with the facility was excellent. Staff was very cooperative when I needed to reduce the size of my storage. Always friendly and helpful.