Customer Reviews for U-Haul Moving & Storage at Hwy 367
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Hwy 367
I don't know at this time , I found everything great, I will always rent from you guys because you're the best in St.louis.
Very professional! Very polite!
Nothing. This branch runs smoothly and has been a pillar in the community for over 20yrs. Excellent rapport
Employee attached trailer and did not lock to hitch. Trailer fell off during loading and damaged wires.
Customer service person verbally quoted the wrong per mile rate causing my total bill to be much more than I expected. Should have read the contract before signing rather than counting on the word of the service person.
Very helpful. Great Prices. Great Customer service!!
The customer service was EXCEPTIONAL....I will definitely use them again.
The owner Jeff should train every other franchisee how to operate! He was great and this was the best U-Haul experience I've ever had. I would definitely go out of my way to rent from him again.
Bogus charge of $1,00 "environmental" fee, whatever that is. When I made the reservation the girl on the phone never mentioned the $.59 cents per mile charge, which ran the bill up another thirty two bucks. It would be better if customers were told about all the charges involved up front. However, staff was helpful and friendly.
Jeff Long is a very personable and effecient Manager - I appreciated the way he worked with me!
We weren't informed of only a 7hr rental time for a 26ft truck until we arrived to pick it up. Also upon return we weren't informed that if you pay cash you have to stand in the same long line of those waiting to rent. There should be a separate line for renting and returning. 7hrs is not enough rental time. Even after the last minute information, I was willing to pay for more time, but the truck had been reserved for another customer 30 minutes after the time they schedule my return. Needless to say I’m still left with more to move thanks to uhaul.
I really think the customer service is great. I would not suggest improvements for now because the employees are really professional.
Thanks, Eddie Jones
This location is great!!!!!! I was in desperate need of a truck last minute, and while all the other locations were booked the owner came through and offered me an affordable truck at a low rate. This place saved my life and my last nerve! Thanks again!!!!
I was very satisfied with the customer service i received definitely will remain my go to spot for my truck rentals
Rude, Rude, and Rude! Promises NOT kept, forcing me to miss important deadlines! Did not care. Lied about the rental. Never returning to this location if at all.
The location was over 30 miles from our house. My friends do not live close to the location. Why can't U-haul find a trailer within 5 miles of where I live. There are several U-haul dealers within 5 miles. Your service in this regard is very, very poor.
Keep good staff members like Eddy and Jeff: )
Eddy and Jeff were very nice, informative,and I will recommend U-Haul to my friends and family. Thank you, and you have such great employees!:
The staff is very professional, helpful, and courteous. Mr. Long took the time to hook up our rental and go over the proper use of the equipment. He also provided us direction to our final destination since we were not familiar with the area. His expertise and knowledge had all customers moving through expeditiously with no wait time. What an awesome way to start our move. I give a rating of A+++
Excellent custom service skills Jeff from management's
Very quick service and excellent employee help. Keep up the good work!
The services was excellent.
Usually I would recommend this location without hesitation, but this time between the breakdown (less than 10 miles away from the facility), the dirty truck (smeared dirty substance in the truck that would have gotten all over my belongings if I had not noticed it beforehand) , and the non-functioning lock (truck lock did not work--might need WD40 to fix), I feel as if the location is not really checking the trucks properly prior to renting them. The customer service is usually above average, and the people are always pleasant. I've used this location before with no issues. This rental has really increased my caution with renting from this location--any truck I get from here will be very carefully inspected and driven locally before I use it from now on. I can't say I won't use them again, because they are the closest rental truck location to me, but if I have another issue I might look a bit farther in order to make sure the truck is reliable.
Everyone was so nice and helpful, making our move go smoothly. Really appreciate everyone being so kind and helpful! Thanks.
The New Self Return works really well.
The gentleman who assisted us, Edward Mueller was very helpful and gave a detailed explanation on the service we were being provided. There was even an ooops, with the rental that was reserved for us, that we didn't realize until he had the vehicle pulled for us. Eddy allowed us to get the vehicle we wanted with no problem. At the last minute, my husband then changed his mind, deciding to rent a uhaul instead of a full size truck. This caused Eddy to have to get a truck a third time and present it to us. Despite the mix up and the last minute change of mind, he was very pleasant, friendly and remained professional, thanking us for our business. Thank you Eddy for everything!
Everything went well and I was updated in a timely manner regarding truck availability. A+ experience!
I was disappointed due to being told that the charges on my rental vehicle would be on hold from Saturday to the day my vehicle was returned due to the vehicle being stuck in the mud from bad area whether. However I was told by Jeff the uhaul location manager that they would not be in the end. This was confusing seeing as I was told differently over the phone where they were aware and knew about the tow trucks that had come to get the vehicle unstuck. Customer service over the phone was good. Just not sure how the structure works. The manager told me in the end he makes the final decisions for his store location related to charges, etc. I felt he could have had a friendlier disposition upon meeting him in person.
the day before my move you screwed me out of a truck. If we're not for the moving help people from St Louis going above and beyond, I would never have gotten moved! You have lost a customer for life!
the manager, Jeff, is excellent. Hopefully you value an employee like Jeff who represents your company so favorably.
They were so friendly and fast. Great experience
Ive rented from uhaul for years and u have NEVER had an experience this horrific. I received the absolute rudest customer service from tiffany and donna from your 1800 uhaul phone line. I was hung up on and was purposely transferred to a lower end regional office when i asked donna to transfer me to corporate mgmt to file a complaint against her. Because of this experience i will never rent from uhaul again.
staff helpful and made my transaction easy
Rodent poop found in unit-report never addressed nor cleaned up. Had paid an additional $10 a month for 24 hour access since 2012 but never had access to my unit.
The young man i think his name was travareous im sorry if that is wrong he was really helpful and very informational to all my questions i really appreciate that. Very prompt and polite.
When you are given a week notice in advance you have to come through on your end. Jeff in stl did a fine job calming me down, however this was very difficult to arange and I am not sure why?
Wish the tank was full, then we could fill it on the way to return it....we may easily have paid $$$extra dollars into gas :(
The staff there are a awesome group of guys.They treated me with respect made sure i was taken care of.
Can't think of anything. The rental process was fast and smooth.
Jeff provided excellent customer service. Thank you!
Excellent customer service. Everything was at the location waiting for us to pick it up and the person helping us was nice and courteous
Upon arrival, a representative was not available. Our reservation was scheduled at another location but they provided us with good care. We reserved a 24 foot truck rental but received 26 foot truck that was too big. Then received a 20 foot that was perfect. I just didn't think it should cost $39.99 a day. It should be around $25.99 a day due to it's smaller size.
Great job, especially glad that I did not have to park the trailer on return.
Give a Weekend rate. Maybe a free day or something
Had the worst truck possible it took it several times to start it, didn't have any back lights, nor did the dash board lights work. I got a verbal warning from the police on Friday night that's how I knew I didn't have back lights. I would like to have some reimbersment for the cruddy equipment I had to have it was a very old truck an didn't need to be used any longer. Thank you.
Keep The Same Standards AAA
Everything was perfect! I love the staff there and the manager is awesome! Every time I need a truck they have more than enough available and my storage was extremely clean! I'm glad I chose them!!! Thank you so much!!!
I don't see where improvement is needed at this time. Customer service is great and the equipment was nice and clean.
I'm really sorry to say that just never and ever I'm going to rent truck from the location at new Florissant ant hay67 cuz tow time they try to still my mony cuz I was using credit card after when I goo back they said we are sorry we do mistake
The customer service representative was rude. The van smelled like marajuana and the rental agent just said "Well you are in North County, what would you expect"
I really liked the special I got for my storage unit and the gentleman who assisted me was more than friendly and very accommodating. I`m happy I chose uhaul storage!
The employees were very friendly and easy to talk to. They made me feel appreciated for doing business at this location! Im very big on customer service too. Great doing business with you!
Manager Jeff was GREAT to work with. He was helpful, accommodating and friendly, which is sometimes hard to find in today's business.
I used to work for uhaul in university city under Julius mc well and after they took his position from manager I just quit and then I had a misunderstanding with amanager I just said forget it the whites get e everything I need not to say more!!!!!!!!!!
Their fee on my card were charged and taken twice
The storage units need to be were birds and outside elements do not damage your items.
Great service! Super fast shipping. Jeff is awesome and was great to work with. This is my 2nd time using this location, will continue to use them when needed.
Mice destroyed my tv and my food I had in your facility!!!!!
Mice destroyed my tv and my food I had in your facility!!!!!
Friendly, hard working, service orientated staff. Refreshing experience overall.
it was great! keep up the good work.
The service was great! The workers were awesome! Loved everything about my visit. Thanks a lot!
They were always so welcoming and friendly! They knew who I was even though I didn`t come in very often, and that made me feel so valued as a customer!
Great Service always at this location.
Clean Facility. Friendly Staff. Definitely Recommend.
Excellent customer service from Patrick and manager om site. Very courteous and professional. They made my experience convenient and comfortable.
Staff was very helpful,friendly and accomodating. If ever I need storage again,Ill choose U haul.
someone in the storage unit had bugs and they came over to my unit I had to purchase boxes to repack my things on the parking lot of the facility
I do a lot of moving this is the BEST I`ve been used
I do a lot of moving this is the BEST I`ve been used
My experience at the U-Haul Moving Storage at Hwy 367 was amazing. The staff was professional, kind, very helpful and informative. THANK YOU!
Manager Jeff was very helpful and wonderful to work with.
Great place to store your stuff.
Everyone was knowledgeable and very helpful. My box arrived super fast! Thank you uhual
I would still be there, but I`m on a fix income now and I need that monthly payment back in my pocket.
Jeff and his staff exhibited very good customer service.
The staff went out of their way to help me and they treated everyone with the same dignity.
The staff was very friendly. I had several issues getting the correct key to the access the storage. Once that was cleared up. Everything was great. I would recommend this facility
The level of professionalism displayed by all employees that I had encounters with was extremely high. Thank you for a very positive experience.
Mr. Mooney assisted me yesterday and so did Jeff, I left my drivers license and verified and called me back I appreciate the dutifulness and honesty.
This place is awesome. The Manager and crew are excellent.
Mr. Mooney was tremendous.He went out of the way to assist.Besides being helpful, thanks for helping me find my keys Mr. Mooney...you`re the best.
Please keep up the good work we as customer truly appreciate you.......
The guy who was working on Sunday Charles, I think was his name was extremely helpful with everything.
Gentleman named Matt helped us out. This is our second time with this location. Service was great.
Very nice employees, the store was nearly stocked and I would use them again if I had to
Everyone I spoke with was helpful and professional.
My storage was cleared out, keys were returned to uhaul employee on June 30, 2012. Im still getting past due notices. The manager never calls back. It`s a frustrating hassle.
If all Uhaul locations and their staff were as amazing as this one, I`d use U-haul more often.
I was there for two years and had no problems. Very helpful staff. I would do business with them again.
Very friendly accomdating staff!
Your room`s could be alot bigger there are storage facility`s room`s size that I have for that price R bigger there`s one down the road but I like ur service.
The guys did an awesome job of being quick and efficient when getting us into our storage unit. Probably the cleanest and most organized uhaul facility i`ve ever seen. Great Job Guys!
The storage building was fine but the parking lot in front of the unit was littered with rivot studs. I picked up numerous rivot studs to try to avoid a flat
I had a good experience with this U-Haul location. Cera was very helpful and patient and she`s the reason i will do business with them again. :
It was an enjoyable experience.
I had an account with U- Haul for almost 2 yrs,each time I had a situation Jeff got right on it.My unit was always secure. I would recommend your location Thanks, Brittainy G.
Jeff made it very easy.
Everyone very nice,would tell a friend/family.
Jeff Keith were always very friendly and helpful. I recommend this facility for any storage needs.
The staff was very nice a professional.
I liked this storage company. The monthly rental fee was a little too expensive, but other than that my experience was good. Thanks.
Very friendly employee`s. When I went in they were very busy and the still took time to acknowledge me and made me feel like a person not a number.
I`ve used this facility before. It`s top-notch.
Very helpful. Manager remembered me from 2 months ago. I feel confident storing my house hold goods here.
No one told me before hand that a security lock would be added so I waited til the next morning to come in, get in the gate works on the extra lock. The gate is very heavy and on an incline,
I always use this U-Haul center when renting a moving van. The staff is very efficient and helpful. Equipment is always clean and dependable. Many new trucks.
Top notch customer service and a very clean store. I watched how the staff treated other customers and it was also excellent. Every business dealing with the public could learn from this store.
i had no problems everything went well for me.
Brad was very helpful and deserves credit for return customers who came in while I was there as well as exceptional customer care.
My experience with the facility was excellent. Staff was very cooperative when I needed to reduce the size of my storage. Always friendly and helpful.