Customer Reviews for U-Haul Moving & Storage at Kingshighway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway
I've been using this U-Haul location for years including storage once. Great place.
love the worker that are at the place I pick up at and all where very nice to me
My wife and I have used this location for many years when faced with a moving issue. The service is excellent.
Everything was fine besides the foul smell that was resonating from the vehicle. Apparently, the person before me had pets or whatever traveling with him.
All employees were very efficient and made everything easy.
The customer service was really good and the employees were friendly, but the truck that i got had hair all over the truck.. And it didnt even look like an animal hair. It literally looked like someone shaved in the car. The employee saw it but they didnt have vacuum, so we couldnt do anything. Plus, i was in a hurry, so i didnt give a fuss about it but it was disgusting... I like the friendly employees but i wouldnt visit again just because id be scared to get that same truck, or any other truck similar to it.
Thank You for being so thoughtful and pleasant while I went thru a nightmare, I couldn't have done it without your kindness and understanding! Again thank you!
Nothing every one was very professional.
People at the location were very helpful. BUT the trailer leaked considerably even in modest rain and got the bottoms of every lowest row box wet.
Wait time in line was very long for picking up and dropping off the rental. Need more workers checking in/out customers up front.
I would not recommend this location to someone needing to rent a uhaul. I HAD a reservation, multiple emails reflecting my reservation and confirmation, I did the express check in the night prior AND I talked to an employee the night before - yet I arrived at the facility to pick up the equipment and was told that my reservation had been cancelled and that they were sorry. Inexcusable.
I love you all..Thank you for everything.
The location was awesome. But the schedule department was horrible.
The worker vionnie was very personable and very knowledgeable of the equipment I really enjoyed my pick up my drop off because of her
My experience was excellent Carlos did a fantastic job he is an asset to your company
That your reservation department be more helpful in any issues and able to make it right without sending a call to California from st,Louis to handle my issue which was a waste of time
The office staff were very helpful.
Dropping off my trailer rental while the bar across the street nearly parked the lot full of drunk Hispanics that didn't speak English and a cop that tried to escalate the situation by giving me an attitude and would t listen to my directives. My job was the responsibility of the rental and not 100 cars parked in the drop lot that I had to maneuver around late at night after a long 15 hour day of work. This will not be my location of choice IF I ever choose to rent again for U haul. I wish this experience was better but I can't say it was a good one.
We definitely had a good experience and will use these services again.
fairly quick service and painless
This is most well operated facility I have ever used, they solve problems.
Everything was great keep doing what you guys are doing thanks!
The customer service was excellent. the only problem we had was the passenger side mirror just dangled and wouldn't stay in place
This group in St. Louis was extremely helpful and professional, especially with dealing with the mess from the Indianapolis location. I have nothing but good things to say about this location.
All equipment was in excellent condition and the employees were very friendly and helpful. I will be returning in the future when I am in need of transportation for moving items. Thank you!
Please clean inside and outside of front windshield - I had to do this myself.
Vonnie was a pleasure to deal with on checkout.
Good service.....no complaints!
NA. Dropped off after hours.
...very friendly and helpful staff!
Fast and easy transaction.
For frequent renters, have the towing vehicle information on file and just ask to confirm. Process takes too long to check in when all the information, including credit card, should already be on file...
Had a flat tire in the rear but it was after we unloaded. Just a minor maintenance issue to check into.
My reservation I had made the previous day was not put in the system. When I arrived I was told the trailer I wanted would not be unavailable. I went back to my truck, and called to find a location that had a trailer as I was instructed. They tell me the location that I am at HAS a trailer available.
Everyone I interacted with was very friendly and helpful.
My phone was stolen and it was caught on camera. Some of the staff have been helpful, others were rude and dismissive. No help is being given, unacceptable
I really like how customer serves help me always as a costumer we need good care
First tow dolley was missing the large pivot pin so the part the car is riding on was not attached to the rest of the dolley. It almost fell off while I was driving on the highway to the location of the car. The equipment was attached to my truck and inspected by the person who hooked it up. I had to use the wheel hold down straps under the axle to secure it and get it back to the Kings Highway location. When I got there they found the pin on the ground next to where the dolley was parked. They dropped the pin in and said I was good to go, however I asked if it had to be secured by another pin and was initially told no. When I looked at another tow dolley in the yard I could see it was actually secured by a bolt. Fortunately the second one was in good order and an equipment swap was accomplished. This could have been a disaster twice. The girl at the counter was efficient and helpful. The guys in the yard are not to be trusted.
The wait was a little long and the counter could probably use a 3rd person, but overall, the staff is very professional, attentive, kind and very organized; easy in-and-out pickup and drop-off. I would HIGHLY recommend people to this location.
Fast check in, friendly people, clean truck
Great team work if I have to rent another unit again I will becoming back thank you.
Your contract document regarding gasoline usage is flawed as the gas gauge illustration is different from that of the vehicle gauge and your gasoline utilization calculation is inaccurate causing the renter to exceed the required amount of gas to avoid your excessive $4.00/gallon fee (gas currently $2.05/gal next to your location). This creates a virtual profit windfall to the company at the expense of your customers. To avoid abusing your customers, the company should set a policy to ensure that all vehicles are rented with a full tank of gas.
Thanks to GD who was a huge help showing us how to use the truck.
Nice to have the gas station right next to the location for drop-off. Staff was very quick and friendly. Impressed!
Again, we had an awful experience in that our originally reserved truck was not available and we were given a smaller truck. The customer service we received was the worst...ever. The crew in St. Louis could not have been more helpful or apologetic. They saved this situation!
Very friendly, apologized for my poor treatment.
great service as soon as you walk end someone is there to help.
They may have been slightly under staffed. The pick up process was longer than I am used to there. And slightly unorganized. I was told to just go out and wait in the parking lot by my car. It was not evident who was going to take care of me. Eventually I noticed someone working. after seeing them take care of a couple other people I approached him and asked for help. Kind of an odd process.
Phone operators need to be more professions. They need to explain to their customers, not rush them into select options like price, return locations....
Since I was kind of in a hurry I did not look over inside of cab real well. Once I got to my house I saw that previous users had spilled a sticky drink in cup holders. When I returned truck I told the attendant. Otherwise all was ok. Staff were very professional and courteous to me.
I expected it to be more expensive than it was you have made my moving experience better than expected thank you!!!
The entire staff was friendly and professional. The process beginning to end was quick and efficient. Chris, hooked up the trailer and explained what he was doing and gave helpful hints existing the lot as well as driving info.
There is a traffic light at Kingshighway for easy entry on to the freeway.
GREAT CUSTOMER SERVICE FROM BEGINING TO END . THANKS GREAT SERVICE
Fast and Friendly. I true pain-free experience. Online check-in is a plus.
Awesome customer service from everyone.
Very very flexible in accommodating customer needs!!!!! Amazing service, and very friendly staff.
All of the employees at the S. Kingshighway U Hall were very helpful and knowledgeable. Thank you
good servive, responsive
kudos to carlos who went above and beyond to provide good service
This rental was an unmitigated disaster. The truck was older than dirt and had been hit multiple times on all 4 side. The AC did not work because the blower was not working at all. The 26' truck i rented had trouble going up hills (empty) and then the parking break malfunctions twice while driving it so I was driving then was forced to an instance complete stop and then the break un stuck. When the rental service called me to ask why i missed my appointment they were far more concerned about their derelict truck than my personal safety. They asked to to drive it back but then said "wait I guess we cant rent that truck..." Then I had to call roadside to get a tow truck and they wanted to make sure I knew what a parking break was. I explained that the vehicle was unsafe and we nearly got into an accident. I dont know what type of show you guys are renting but the new owner/ manager at this facility is awful. No one called me. No one wanted to know what happened. But tonight nearly 2 weeks late I finally get my receipt and it is a full charge for this death trap. I am appalled. I am paying for your people to nearly kill me in your hot death box. and still no one from this branch called to make it right. I have used U-haul for many moves over the years and this experience has greatly impacted my faith your brand.
The only glitch was the person that checked us out let my daughter drive away with the sliding door up. Luckily the dolly and pads didn't fall out. They were very nice and I would defiantly go back.
FIRST CLASS IN EVERY WAY !!!
the guy at the counter was talking on the phone when he was waiting on me as such he didnt explain the rental conditions to me (including what time they closed)...then when i got in the truck i noted that the fuel tank was not at 1/2 fuel as highlighted but the guy said it was fine....I refilled the gas that i used but of course when I got my bill i was charged $16+ for gas to have it back at 1/2 full...even though I only went 15 miles and clearly didn't use 4 gallons of gas doing so!!!!! this location needs more help so customers can be waited on properly and the men in the parking lot need to not say the fuel tank is fine when clearly it's not!! i expect a refund for the fuel charge and will call in the morning
The gentleman that checked me in was fantastic. Very helpful and especially courteous.
The person I talked to was very nice. It didn't take me long to get approval and I was on my way.
employees were excellent! Vehicle was in great shape and very clean!
IT took 45 minutes to get the truck that was reserved a week ahead people working where very slow it took 20 minutes to find our truck . I was planning to be on the road by 11 so we got there 15 to 20 minutes before 11 and didn't get on the road in til 1130 but they sure told me I had to have the truck back by 5 that night
My reservation was incorrect. It was listed for 2/15/16 rather than 8/15/2015. Luckily they had a truck.
The staffs were friendly. The one thing is that it took a while to prepare for the autotrasport board.
I can't think of anything
The location is always busy. Maybe add more check out staff.
My on line reservation somehow changed my pick up time to 3 hours earlier. An agent called me to inquire why I'd not picked up the car. She had trouble hearing me, became rude, and said "I've canceled your reservation", and hung up on me. Fortunately, another phone representative and your counter agent were very helpful, apologetic, and nice. They made my experience positive.
Increase number of employees helping.
Mr. George Diggs was very professional and extremely helpful. He ensured my auto transport trailer was in tip top condition, enabling me to load and transport my 77 Corvette from St Louis to the Washington D.C area. This 817 mile trip was comfortable because I had *peace of mind* that my equipment was squared-away and *safe*. This level of care and concern for my well being reminded me of that of my own father! I told this to George as he was showing me how to use the equipment, and I want you to know as well. Many thanks to your whole team, but especially George! Please ensure he receives this feedback and is recognized for his superior service in a meaningful way. I will certainly use Uhaul again (and recommend you to others) because of this outstanding service. Thank you! Sincerely, James Samuel
I like renting from U-Haul. While the equipment is obviously used (and used a lot!) it is rugged and durable and in good working order. I have never had any mechanical problems. Also, the folks involved in the inspection, hookup, check-out, and check-in processes are friendly and well-trained professionals.
This transaction had one defect, however, somehow involving the website. In addition to reserving ta 5x8 trailer, I paid for a $24.95 "Towing Starter Kit" using my credit card. Unfortunately, the location did not get the notification nor was I able to convince them that the $27.12 U-Haul charge on my credit card was for the item. As a consequence, I paid for an item (online) which I did not receive, and also had to pay $5.00 to rent one from the store!
Despite this, the clerk, manager, and I agreed to wait a few days to see "how the dust settles", that is, if the item is delivered to my home or if the charge gets canceled.
Keep doing what you are doing! George is still amazing!
Nothing. Great experience.
The below is for UHaul and not this location:
My trailer reservation was at the Hwy K O'Fallon,MO location. A couple of days before pickup a location in Florisant called and said the reservation had been moved to that location. This was 25 miles one-way to pick-up. Upon my arrival on the day of pick-up, Florrisant did not have a trailer. They had leased it to a walk-in. Desk guy said the mananger would call me for a $50 reservation guarantee reimbursal. No call yet. Reservation moved to Kingshighway location, another 20 mile drive then 30 miles home. So, i had to drive 75 miles to get the trailer to begin the trip. In all, the Uhaul reservation system is terrible. The next time I need a trailer. I will look for other alternatives.
After waiting in line on August 3 for my 15 foot truck I received the wrong size (a 10 foot truck). I did not realize the error until I had gotten the truck and was told to go back inside and have a new truck assigned. When I went back inside I briefly explained the situation to Michelle (I believe that was her name, she has short very blonde hair). Despite me already waiting in line and getting the wrong truck she told me I needed to go back to the end of the line and continue to wait until of all of the other customers were served. I ended up being over 25 minutes late for my movers who were waiting (at a cost of $55 an hour). I found this incredibly rude and terrible customer service. It was not my fault I was given the wrong truck and I feel it should have been corrected right away instead of taking other customers (who had been there after me). She unnecessarily cost me time and money and was rude and slow.
It was a bit congested when I returned the vehicle late Sunday night/early Monday morning. The establishment next door was still open and they used the parking in the lot and there were not any empty spaces to leave the trailer until someone left. Other than that very happy with the overall experience with this location.
nothing will use you again
all the personell i was in contact with was very helpful and friendly at this location
everything was just great pleasant staff. very friendly thank you very much
I've used this particular location for over 5 years. The new manager Edward is nothing short of amazing. I hope he stays forever. I've rented every size truck available and every experience gets better and better. Only critique would be that my pickup truck was close to filthy when i picked it up. Other than that, no complaints. Thanks
N/A. Excellent service/experience.
Very friendly and helpful service.
The place was very busy. Maybe more service people would be helpful. That said the place was efficient.
This place is ran like a zoo. It's comical how bad the customer service is. They didn't tell me how much they are going to charge to put a wire harness on ($42.50) which took 10 minutes and i could do myself, and would have if i have known how much i was going to be charged. Then the guy said it was going to be $30 to purchase but they charged me $52....not only that, after i paid an extra $100 i wasn't planning on, they told me i was "all set" so i walk outside and BOOM, nothing is ready..... the trailer wasn't there, no one was near the truck to tell me where to go for the trailer. so i go back inside and ask the lady what she meant by "all set" cause nothing is ready. She told me to drive around back and there would be someone out there to connect the trailer. So i do that, but there's no one there....so i hook the damn thing up myself and drive around the building to the front to let her know that i just took the closest 4x8 trailer cause no one was there so she needs to check the numbers on it and change things if needed cause i'm done waiting for these clowns to do anything. I needed that for 1 trip but will need a 6x12 in a couple more days for the big final move, i'll be going elsewhere/buying a damn trailer myself rather than deal with that kinda of shit again.
My friends (movers) picked the uhaul up, not the one I rented because they were told they didn't have the uhaul I rented at this location, was sent to the wrong location, was told they didn't have the uhaul I rented, went to the next location, they still didn't have my uhaul I rented, my friend ended up paying for a similar uhaul trailer for me which he paid for. And then I was charged for the uhaul I never got. Would like a full refund also, I was late to move in and get keys, so much confusion, still waiting to hear back from Uhaul
it was pleasant in a short time frame i had to get things done
My only issue was the weight of the trailer made my check engine light come on. Even though the trailer was approved for my vehicle. Once the trailer was unhooked it did go off.
The personnel here are helpful and always have a smile.
They made the process fast and easy! I will definitely be choosing U-haul again!
The staff was friendly, knowledgeable, and very easy to get along with. Thank you all for a great experience!
Great service once I got there! Tons of trouble trying to find my UBox though.. it got lost, but we found it!
Staff was so friendly even though it was so busy!
I was able to return my equipment without a hiccup to the South Kingshighway location. I realized that I had forgotten to gas up the truck, so the employee gave me back the keys and instructed me to the nearest gas station. Upon return, the truck and tow dolly I rented were turned in without issue. Everyone I dealt with on location was courteous and professional. There are no recommendations I have to add.
Thanks for what ended up being a fairly smooth rental experience.
The group at the kingshighway location was amazing! They were very busy but very courteous and kind. My uhual truck was not available and I had to wait a few minutes and they gave me a discount! George patiently helped me practice hooking up the tow dolley and gave me some great tips. I would use them again!
Thanks especially to George!
The St Louis location was great and all the staff were extremely friendly and helpful. This was a stressful move but my UHaul experience helped me get through it. I will definitely recommend this location to others.
very courteous staff even on a VERY busy day
Messed my order up 3 times. Sent me 25 miles out of my way to a location to rent a truck. Only problem was they didnt have not one truck there. Representives were unprofessional. Never use Uhaul again. I even put my order in two weeks prior.
Air conditioning did not work.....
Everyone was really great. Friendly crew
I have rented from this location many times and I have had problems in the past but they have improved everything and it was a great experience
We worked with 4 staff members at this location, including the manager, and every single one was excellent. They were helpful and kind, and made our moving experience flawless.
They were super busy but everyone was helpful and efficient. I will be there the next time I need a trailer.
Excellent customer service!
Couldn't have been easier or more reasonable. Edward (the manager) and the employee in the yard were both nice and efficient.
Very fast, easy, and enjoyable. The people were nice and friendly, and they handled business well. I will definitely come back and recommend to others!
They changed my reservation with only a one day notice. I had to totally change all my own arrangements for people to help me. I was in shock that a reservation would not be honored - your company needs to coordinate with the local suppliers.
They were very detailed and helpful fro contract to release after attached.
continue to do what you are doing -- very service orientated
The rental experience was painless. I wouldn't change a thing. My personal problem was that I should have rented the larger trailer.
1 of 2 elevators was down the elevator itself was small. Images online don’t represent what we reserved. It was unGODLY hot on the 5th floor. We were told the building was temperate even w/o AC.
I paid the extra $120 for help moving. They charged my credit card through the uhaul website. The mover never contacted me as the website indicated would happen in 24 hrs. I made several attempts via the site to get contact, then found a way to get the phone number. Only to find out that two days before my move they were unable to meet the schedule that I selected online. I asked for a refund from the mover and the uhaul location and as of today (4 days later) not one of the two people that said they would contact me have done so. The parts that are most fustirating is that I had to pay an other mover twice what I was originally quoted because it was last minute and the lady at the uhaul counter was not apologetic about the mistake, but more condescending that it wasn't her fault or problem to deal with.
very good service, quick, convenient, and easy
Very friendly and helpful staff. Would utilize this service and location again.
They didn't explain how much the service worked and wanted me back in 4 hrs and did not tell me
Dont overbook. And send an email confirmation. I only recieved these emails(2) today when I reserved last week.
get it there on time! my power chair was in that box. i needed it when promised.
Nothing. Everyone was very friendly and knowledgeable on all the equipment.
I always go to the Kingshighway location! Best service in town. Don't remember names but the person behind the desk and the person who hooked the trailer up went way out their way to help me. I highly recommend this location!
Good location, very efficient. Vehicle was ready to go and performed well.
They were great. They were kind and helpful, they covered their bases and were quick. It is how I remember Uhaul to be.
Employees at this location are fantastic; Landon and Vonnie especially were wonderful to work with for a number of rentals over the course of the last month. Could not have a better experience.
George, who hooked up the trailer for me was very friendly, very knowledgeable, and very thorough. It was a joy to deal with him.
Our trailer was very old, wiring worn and falling apart. Lights kept going off. Driving without any lights at all. Had to stop multiple times and call roadside assistance. Finally resorted to switching trailers in the middle of our trip. Very dangerous and scary trip. Will never use uhaul again because of this.
Some of the best customer service I've ever experienced. Great job! I was in and out fast. I believe the employee's name was Edward.
Have more customer service representatives up front, as the wait in line was longer than anticipated.
The staff were all friendly and very helpful. I was in and out very quickly.
We just dropped off overnight so we didn't get much interaction, but the facility looked nice from the outside.
I've had many dealing with Uhaul and Edward at the Kingshighway store has always been pleasant and energetic. Thanks Edward.
I had a great experience. The truck was brand new and clean. When I went to hook up my trailer, the employee named George Diggs was absolutely exceptional and took his time to show and explain to me how he was hooking up the trailer. Great customer service overall from all the employees I worked with and I am happy with my experience!
Keep doing an awesome business!!
The employees at this location we pleasant. However the personnel at your 1-800 number are incompetent and rude. Especially Amanda. Why reserve a location to pick up a truck when uhaul won't honor the reservation?
Spray the back of your trucks for roaches from past users.
The trailer we rented was clean and everyone who helped us was great. Our problem was the trailer leaked and caused damage to some of our belongings we were moving. I reported this day I returned the trailer. I was told the manager would call me - but I haven't received a call yet. I am very disappointed with the lack of follow through from management, but I was pleased with the other services.
Beware!! The manager of this location, Edward, is hateful, unprofessional, discourteous, and downright rude. If you go here, my advice would be to wait for a different employee to help you. I have found the other men and women who work here to be exceptional. The outside staff are more than helpful and accommodating....just avoid the general manger at all cost. He will ruin your day!
The late hours were very helpful and so were the service reps
Great professional customer service. All thumbs up !
Very good customer service
Maggie was really helpful during the checkout and Martin was super efficient and pleasant at equipment return. The truck worked great and was nice and clean. Thanks guys!!
High quality people make my whole day wonderful, the young man on the lot remembered me from two months back and knew his stuff, the 800 lady scheduled me perfectly as well and made me feel confident about this move on a very busy weekend . Many thanks, from Bob
I was charged double for an auto transport that was supposed to be at my original pick up location. I have had to call U-Haul on numerous occasions to try to resolve this issue. At this point, it is doubtful if I will use U-Haul for my next move even if I have to pay a little more.
The process was quick and efficient, and the staff were courteous.
my only frustration was when i tried to change reservation online, it didn't work. then when i picked up trailer they didn't have one assigned to me. but it all worked out and people were very nice.
Notify of alternate location for pick-up if different from preferred earlier than the afternoon before scheduled pickup. We had to make difficult last-minute arrangements to pick-up at a location that was much further away than we expected.
They were very prompt, friendly, and professional. We were very pleased with our experience. Best location!
The whole experience from beginning to end was very pleasant. The front counter person as well as the porters were all friendly and very professional!
I would recommend this location to anybody!!! Thank You
I have had a storage unit at this location and have found staff to be relatively competent & kind in person.
Although I reserved a vehicle at this location, they told me it was at the location up the street,which had no record of the transaction. I am consistently disappointed in this way with the uhaul.com portal. Straighten it up - I'm about fed up enough to drive twice as far not to deal with these sorts of consistent issues.
Excellent, prompt service at the counter - great job!
This place was a well greased machine from start to finish. I would love to work with these people anytime!! Great integrity!
I requested a dolly to move large appliances, but did not receive.
I made reservations 2 wks in advance for b the 26foot truck. The week of, Uhaul called twice that, week to confirm my reservation and the time I was going to pick up the truck. Thecday of pick up the truck was not available. We had to call around for a truck, which was located on South Kingshighway.
Great service with a smile from everyone there.
This site was very busy and all the way downtown. You need a south county site. My truck was damaged when returned by the previous renter so I had to wait 2 1/2 hours for a truck. You need to have at least one back up truck for such situations.
The staff went above and beyond to ensure my trip was successful.
There was a minor discrepancy with my charges. When I came back into the store for resolution, Landon Barks was the one who helped me. He handled my situation with empathy and professionalism. He was also very thorough. Some of the best customer service I have received from any company in a while. Thanks!
Without a doubt, this was the nicest UHaul facility I've ever been to. The people were good natured and incredibly helpful. I have already told several people who live in STL that, if they need to rent a truck or trailer they should go here. Really top notch.
Let Mr. Landron train staff managers like Edwards on Public Relations he might learn how to represent U Haul in a Professional manner
Awesome staff, easy experience.
The call center double booked the truck. On a weekend. Completely unacceptable. How does U-Haul stay in business while purposely double booking the equipment.
UHaul roadside is a joke. You pay all that money in insurance and then when you need to use it, they told me they would charge me for coming out. What a crock....never again UHaul. However, everyone at the pickup/drop location were super nice and helpful,
Your service was the best, thank U.
Not a thing. I was met as I entered the lot, processed quickly, assisted in unhooking the trailer, and was on my way quickly. Thank you.
Nothing. Had a great experience. Landon was AMAZING!!!! Quick, extremely courteous and customer friendly. Great smile and demeanor.Landon was awesome!!
Nothing, continue to smile.
Rental truck worked well, was easy to drive and pick-up and drop-off was convenient and fast. I reserved the truck online a week in advance and about 15 minutes after arriving at the store I was on the road.
Everything was nice & smooth!
Whoever check man was absolutely adorable when I returned the truck. I forgot his name unfortunately.
VT, who helped me check in and out, was an AWESOME person. She did her job with enthusiasm, a smile, and knowledge. Would certainly come back.
All of the staff were very friendly & helpful. Just what I expect in a business that it primarily customer service. Excellent!
Smooth as silk. They know their business. Thank you.
your customer service needs to explain to people what a day rental needs does that mean 6 hours or is a day rental 24 hours? this is not explained! I have always just used your company to move! this time I did not get all of my belongings moved locally! and I cannot afford to get another truck from you or anyone else and finish getting my belongings!
The truck was a bit dated. It was hard to drive and that is coming from a person that has moved back and forth from St. Louis to Arizona and from St. Louis to San Francisco Bay Area (there and back) within the last twenty years. With that being said, the staff was very helpful, friendly and went out of their way to make us feel like we were valued customers. One of the reps did state that a lot of the trucks were going to be upgraded next year. I would go back to this location and rent again.
Despite the hot weather, there was an extremely friendly and capable agent immediately available to process our turn it. It was accomplished with minimum of effort on my part, and I was quickly on my way again.
Thank you easing the stress level in a stressful (moving) situation.
I love this facility! Great location, customer service, and facilities. Would and have recommended to many friends.
The pick-up truck reeked of cigarette smoke.
Any thought to making a smoke-free policy?
Very well impressed with equipment & staff ! Excellent service, everything ready & waiting when we arrived ! Keep up the good work!
I set this up at the store on Tucker not kingshighway store so can not comment on the kingshighway store.
Very easy and professional
It was quite an inconvenience that my Ubox did not arrive on time and that the shipping company was very difficult to reach to determine the status of my box.
I was concerned that a rat-trap was in the storage unit.
This was our first experience, but we found the staff very helpful and the facilities were clean and easily accessible.
The gentleman who checked me in was very courteous and stayed a couple minutes. Later than his shift to get me situated. I very much appreciated it.
Movers were timely and courteous
Some of the bolts on the storage doors were loose that worked me
The neither of the back access door swipe card lock never worked on the first, second, third or fourth times.
The bathroom inside the storage area is beautiful. Seriously, the toilet has two flush buttons. Doesn`t get fancier than that.
I just think the size that I have should be cheaper in cost. My couch is 6 feet long so I expected it to fit into a 5x8x8 room, but it didn`t.I don`t think the sizes are of the rooms are accurate
The storage access was easy and secure, and I appreciate that convenience. The staff were also helpful when I had questions.
The staff was very friendly and helpful!
Ed and Donna were very helpful.
I didn`t know I had to pay extra to have 24 access to my locker. I had to add it on after the fact. That really irritated me,
Doug Donna were extremely friendly and helpful
The person that helped helped me went above and beyond. She also helped me to stay within my budget... I left happy and relieved!
The staff was very helpful and assisted me with choosing the best storag unit for my needs.
I had a very good experience. The staff was very helpful, and everyone was convenient.
Manager and staff were very helpful. Service was outstanding.
ANY TIME THAT I HAD A PROBLEM, I WAS ABLE TO TALK TO SOMEONE AND ALWAYS RECEIVED EXCELLENT SERVICE.
Jomar and another gentleman, both of whom were courteous, prompt, and extremely helpful, assisted me. I arrived at a very busy time and without a reservation, I was assisted quickly and effectively.
THE YOUNG MAN THAT SERVICE ME JOMAR JACKSON WAS SO WONDERFUL AND HELPFUL SO GLAD THAT I HAD THE OPPORTUNITY TO HAVE HIM TO SERVICE ME: GREAT888888 JOB: PRICELESS. .
Great storage facility. Easy to get around, not all that busy, and very convenient hours.
overall good experience.
staff was friendly and helpful.
rate was fare.
lighting in my unit was subpar.
USED FOR STORING DORM ITEMS FOR THE SUMMER. VERY CONVENIENT AND EASY TO USE. WILL PROBABLY DO IT AGAIN NEXT SUMMER.
Great four year experience.
The central phone customer service was awful. I believe one agent was named Theresa who was helping me. She was rude and rather unhelpful.
I work crazy hours and would have liked easier 24 hour access.
I didn`t realize my pass card was not originally issued for 24-hour access.
The folks at Kingshighway were excellent - getting my car hitched up to the box was easy and stress free.
It was very easy to use and helpful
Great customer service. Bathrooms were surprisingly well kept. Gentleman that assisted me was extremely friendly, helpful and efficient. I believe his name was Ed.
The worker are the best.At that location good service good attitudes and a smile.
Staff was friendly- especially the guy who checked over the vehicle when I first got it.
I will always use U-Haul for my moving/storage needs.
too expensive for such horrible access. ramps, small standard elevators, small carts, long hallways should have visited before reserving, lesson learned. will never use again.
Friendly and fast! Easy process! Thank You
confusing fair explanation of process
a little hard to get an understanding of how u-box shipping and loading works
Edward was very helpful with the whole process.
U-Box metal latch was bent and needed to be straighten before putting lock on.
Rating for staff at both locations: Denver and St Louis.
This was an excellent, easy, and seamless experience. I would definitely recommend this service to a friend!
Every single staff person I spoke to at U Haul Kingshighway was friendly and helpful. I was extremely impressed with the customer service.
Late delivering to orignal destination appx 2 hours and didn`t ship to destination. Quickly responded and very friendly. All went smooth other than that
We did not like the original size and the uhaul employee accommodated us by finding a better one. Was very kind of him
I really wish I could remember the gentleman`s name who helped me set everything up because he was very helpful and friendly. I was there on 11/16 between 8:45-9:10am when he assisted me.
The movers from Right Away Movers did an amazing job. Loaded the box full in less than 2 hours.
I had a very hard time with the staff whenever i had any questions. I was constantly called a lair and was treated with no respect and constant dirty looks.
The move was very easy with a U Box.
Found them to be very well trained and knowledgeable.
staff person Edward McGinley. Edward made sure we had great communication. You sir are a rare professional person that deserves my praise.
God Bless Kimberly Vandenberg
I would like to express my gratitude to a wonderful staff person Edward McGinley.
Great care and communication.
Staff was very helpful at all times of my interactions with them.
The agency of origin was polite and courteous. The experience was frustrating due to the HUGE disconnect between online and their communication to the agencies.
I was very pleased with the staff. They were friendly and helpful.
This place is really well organized. The staff help you quickly and efficiently. On top of that, this building is a great adaptive reuse!
The staff was friendly and helpful. I`ve moved several times before and this was my best departure experience yet.
A neighbor had used U-Box when moving out of state and recommended the service to me for my cross town travel and storage needs.
A great experience all around!
Highly efficient and professional staff. Pleasant experience from start to finish.
U-Box was NOT delivered to final location as scheduled. U-Box was NOT shipped out of St. Louis as was scheduled. Had to delay movers on other end. No communication.
Jason was very helpful. The facility is clean and well organized.
Service especially strong. Folks went out of their way at every step to assist.
The staff was very friendly and I found it very convenient, especially having carts that we could use by the elevator and also the back door with the ramp down to the parking lot.
Great staff, great facility
I loved the staff always friendly and Donna knows her stuff!!!!
I was beyond impressed with my experience at this U-Haul location. All of the staff was helpful and friendly and willing to answer any of my question.
Aaron and Nick from Right Away Mover were very professional. Would recommend.
I thought this U-Haul facility was very convenient, especially the back door with the ramp.
The two movers, Nick and Aaron, were excellent! They were professional, friendly, personable, and hard working. I would recommend them to anyone!
It was a little strange that this facility is a converted building and my unit had a raw edge drywall on one side of the door. All my ratings above are favorable, however.
The manager, Edward McGivney, was the best person I have delt with in years. He went out of his way to make our experience enjoyable. I tip my hat to him and his staff.
Staff was very accommodating,as they always at at that location.
Excellent staff facilities. Would definitely use again recommend to friends/family.
this was the most pleasant experience i have ever had renting a vehicle and storing property. The wervice was magnificant.
I had a HORRIBLE experience at the Augusta, GA location, but the Kingshighway location in St. Louis made up for that and more!
The delivery man was very helpful and willing to work with my crazy schedule.
The back door access to the storage elevators was being reworked for access cards. As a result it was not yet functioning and needed something to keep the doors open. Difficult in and out
Ed assisted us with our reservation. Very helpful. Answered all questions to our satisfaction. Friendly, professional. Check in process was very efficient.
I was thoroughly satisfied with the experience from start to finish. The staff member who helped us through the process was especially excellent.
better than when I moved in. CAC
Overall my experience was great. The staff were always very friendly and helpful. My only complaint is that the 4th floor had an aweful smell.
Other than smaller elevators compared to some facilities, everything was great about this location. The staff was also very friendly and helpful.
if you want an accurate accounting, then don`t limit me to 200 frigging characters. the place is a PIT and smells like roaches!!
The asst. manager was very professional, he listened to what I had to say and was very helpful.
Service was fast and easy. Edwin was super
I can`t say enough about your manager staff. They went out of their way to assist me whenever I needed it. 2nd time renting there AAA++. Thanks will be back again! Steve Douglas
Very horrible experience from the day I started until it ended, not only would I NOT recommend UHAUL, I would advise Against it! Horrible customer service, ignorant workers that need more training
It was fine...they need new elevators:- my experirnce was fine....Thanks
there is no way i can explain in 200 characters. not the greatest climate control or truck rental. check engine light came on and it was dirty some of my things got wet while in storage
Staff was super friendly and courteous! Great experience!
Good security measures for getting into the locker.
I have been using U-Haul storage facility sence 1980 to 2012. They have been so wonderful. Thank You
Staff was friendly, but seems like training is lacking for UBox. UBox door was broken also, door and lock attached with just screws is not secure.
The only complaint I had was that no one told me that I needed to tell them when I wanted my items shipped, so I did not get them when I wanted them. Other than that, my experience was good.
Overall a good experience. I would recommend U-Haul to others and use it again myself.
It was a good experience.
staff was knowledgeable and freindly - only problem was lock pulled off one door, and they were very kind about fixing it.
It was great, except the elevators are a bit small and the hall ways in the storage area can be wider. Otherwise all good!
Very good experience, One possible improvement is to have an express line for key pickup so customers do not have to wait in the long lines for equipment rental.
Thank you for ensuring that my belongings were stored safely and shipped successfully! For two years, the storage facility dealt professionally with my box. I am so happy to have my stuff at last!
My experience with the U-Haul at Kingshighway exceeded my expectations. The staff was friendly, courteous, and helpful. I would definitely do the U-Haul U-Box again.
It was too expensive and the front desk was understaffed.
Edward was very friendly helpful and professional. This move with the u-box was much better than my previous u-box move.
I had to change storage units due to reservation being made by u-haul agent in Idaho Falls, ID not knowing what your facility had. Your staff was helpful in making that switch.
The staff was amazing. The only thing I cannot comprehend is why the elevators are SO small. We had to carry a couch and matress set up 4 flights of stairs!!
Special kudos to the gentleman that waited on us! Every sttaff member had a smile and answered our questions/needs which got us on our way quickly and made our exhausting move easier to deal with.
Staff very courteous and helpful-pleasant experience.
It was great! Staff were helpful. Hope to get 24 hr access someday though.
Only area of improvement is to implement a fast track access process. In two of the three access instances, we had an excessive delay in getting the key to get into our storage facility.
The only thing that caused me concern was the presence of rodent poison in the unit. I just hope they don`t damage any of my personal property.
Convenient and hassle free!
Your company said a 26 ft truck would unload into your biggest room, 11x12. Wrong! I ended up renting 3 lockers.
Great staff. Very friendly and helpful
Exactly what we needed. Convenient, safe and thoughtfully laid out.
My experience was extremely frustrating. Seemed as if no one knew where my ubox was, then I was told by 2 different locations that they had it.
The staff were knowledgeable and helpful. The facilities were great, offering many size options.
I felt tricked often about the pricing. You must buy a lock from your store, the option to get no insurance is on a second page, etc.
The night before we called and made reservations but when we got there the lady who checked us out said,she couldnt find it, she was extremely rude and I wouldnt be surprised if she was racist.
The staff has been great. Kenny has done an excellent job very helpful.
My experience was great! From the first phone call until I completed my trip storage set-up. Staff was very friendly/helpful. Dan Baryliski, Kenny,Jason,Ricco are a wonderful crew
- the best!
Ou experience was overall good. Our only complain is that the staff didn`t seem to be well trained for customer service. In addition, we had to call many times before they could find our reservation.
Great staff! Helpful, knowledgeable, friendly, and efficient.
It was what I expected of a storage facility
The staff was very helpful and made moving out of my storage unit incredibly easy.
The staff was always very helpful nice. It was a wonderful experience.
staff friendly, but not all knowledgeable of services available.
Great place! Super friendly and always helpful, even when I forgot my paperwork. Would definitely use them again.
Very convenient, affordable. Would use UBox this location again. I do wish there was a location closer to where I live in IL.
I was pleased with my experience with U-Haul.There was no light inside my unit and for some reason the light outside my unit would not work.Otherwise, thank you for having a secure property.
I have been with U-Haul for 17 years. I close out my room E001 on Oct. 4, 2011. my last bill was not prorated.
I had a very positive experience with this facility. The staff was friendly and helpful in meeting the needs I had for storage.
This is a nice, safe, facility. The staff were great, and very helpful. I felt comfortable both using storage and renting a truck.
The owner and customer service staff at this establishment are outstanding. Friendly. Alert. Helpful. I highly recommend them.
Overall the staff was friendly and the facility was clean. Lighting near my unit was poor and a little dark.
My lock was smashed and broken in transit and it had to be cut off the box. No one offer to replace it.
Storage unit was mostly clean - it could have been swept out a little, scraps of cardboard and dirt on floor, but not overly bad.
Closing at 7 PM for a storage place is frustrating and the elevators are bad, but otherwise great experience.
I`M UPSET I HAD UNIT 001 CLIMATE CONTROL IN THE BASEMENT ON SOUTH KINGHIGHWAY,HAD THE UNIT ALMOST 5YRS WENT TO MOVEOUTHAD MOLD ON A LOT THINGS VERY DISPLEASE CALL ME 314-252-1607,REGINA MARS
Could not get through on the phone. Had to drive 30 miles to locate my ubox and arrange for it to be dropped off at my new house. Service was terrible and took too much of my time.
Everyone was kind, courteous and fast with their assistance.
Every employee was so friendly and helpful.
Very positive experience getting the unit as well as closing it down. Hallways were clean but some of the units I looked at were smelly. All in all, if needed, I would go back.
Very poor facility, faulty elevators often would leave you stranded on the wrong floor or between floors.
Every single employee we talked to was so very helpful.
very friendly and efficient.
you don`t evern give me a chance to explain my siatuation limiting me to 200 characters. I left U Haul because you never responded to my inquiries.
Customer service was excellent. Staff helped me with moving materials, deciding on a truck, and selecting a storage unit. They were informed and helpful.
We were satisfied with our experience with our storage locker. It was convenient and generally worry-free. My only issue was the smell that came off of everything that was stored there.
A bit expensive for what you get.
Air was musty in and around storage rooms.
Staff was friendly in letting multiple people sign up for room access.
Sometimes I wished they were a little better staffed on weekends
Very pleasant and professional staff. Very helpful and served our needs.
Very helpful and accommodating. Thanks for the good customer service!
The previous tenant left the lights on before moving out, so the lights are burnt out and I had to move in my belongings using the hallway lights
the time I rented space from you was handled in a very professional way. no problems to report.
There were often problems with the elevators causing us to ride up or down floors without need.
thank you so much because I know it was last minute on my behalf but I was glad that I was able to get a storage with the short notice.
thank you for the space service was great. if or when i may need storage agian i will consider u-haul 1st
The elevator sucks. They need repair and/or upgrade. Staff is aware so I guess it`s an funding issue
I was very pleased with the service I recieved and am glad to have a great storage place to use in St. Louis.
Excellent service. I was pleased with the service and with the overall experience. The two guys were excellent.
I have always had excellent service at this location 1641 South Kingshighway.The manager was very helpful. I have recommend frends and family to this location.
The elevators were in need of repair and the floor could have been vacuumed a little more regularly. Donna and Dan were super! As were the rest of the staff.
Donna and her crew are great and helpful every time I`m there.
The facility was convenient and well organized.
The associate who helped me move in didn`t know what she was doing, and she didn`t explain how to access the unit afterhours. I was not able to view the unit. She made moving in very stressful.