Customer Reviews for U-Haul Moving & Storage at Kingshighway
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Kingshighway
Everything was great, just the transmission on the truck I feel that was having some issue.
Everyone was pleasant and helpful at pickup and at drop off.
Make sure upon returning the U-Haul, the workers are writing the correct gas usage down. They told me at the counter I put less gas in the truck and its $8 per gallon?? but the truck was on full upon return.
our experience was great. Pick-up was quick and easy. The guy at the front desk was very friendly as well as the guy who hooked up the trailer. They both seem like they really enjoy their job. It's all about customer service and they both provided terrific customer service.
Staff was very helpful and friendly. Very pleasant experience.
The staff was friendly. The process went extremely smooth and quick. Overall I was very pleased.
The Owner she could've been alot more nicer & she acted like she didn want to hear the questions that I was trying to ask but other then that the staff was excellent & caring
Nothing to improve, because the personnel has been knowledgeable and pleasant for both rentals.
Our whole experience with Uhaul was one of the best I've had with any company. Your attention to detail, desire to please, and overall support was outstanding. Both the pick up and drop off stores were superior in every way. Keep up the good work!
The service was great! I didn't wait in line for a long time and the return was easy also. I will definitely recommend this location, it is very clean and efficient!
RR tire was low on air when I picked up the truck, they didn't seem to think it was a big deal so that was a little strange. Otherwise everything else was clean and worked great especially the A/C, which was huge during a move. For drop off, there wasn't anyone around, I would have sat much longer (like the signs ask you to) but instead I went inside to get help. Otherwise, the experience was great and I would recommend using the company.
A+ experience. Thank you.
Truck reeked of cigarettes. I recommend some kind of deodorizer when the trucks are being returned and cleaned. Had I been traveling a long distance I would have had to return the truck.
I would not recommend because the storage units are not all on the first floor. other than that it was ok. Good customer service
The staff at this UHaul rock! The woman who took our info and completed the paperwork was so nice and pleasant. Then we went to the back to hitch up our trailer and that man was awesome too!! When we returned the trailer, we were met with the yet another friendly man who unhitched us. I don't know what you do in your training, but clearly the staff at this UHaul buy into excellent customer service. Thank you and thank them. They deserve what you pay and probably more. What a great, easy experience!!! Sally Sertich, MN
You exceeded my expectations.
I came in the last hour of the day before closing. As such, it was a little busy.
Easy process...great price. Pretty much hassle free...This was the easiest part of moving day.
It was quite an inconvenience that my Ubox did not arrive on time and that the shipping company was very difficult to reach to determine the status of my box.
Kingshighway location saved me from a bad experience at M L King Tire Co. Location. I have used Kingshighway a few times and they are a great example of great customer service and support.
Customer service was great. The truck was the worst vehicle I have ever driven. Dangerous.
I was concerned that a rat-trap was in the storage unit.
The unit was clean but at times it didn't want to start. I asked for a large dolly didn't receive it
I called and made my reservation, which included returning the rental truck at 7pm. I was called later that day and told it needed to be back by 3pm, which was going to be tough, but I understood. When I went to pick up the truck, I was told the truck needed to be back by 2pm. This added additional stress to an already stressful move. Uhaul needs to get their scheduling figured out. I was not a happy customer.
The actual vehicle sounded like it was in horrible condition. All the people offered great customer service from the first phone call to the fifth, from pick up to drop off.
Great customer service. Very friendly and helpful.
Call about rental they said they did not have a reservation for me. Was not given a contract number.
I have always had an excellent experience with this U-Haul location on Kingshighway & Hwy 44. I have rented a truck and had a hitch installed. Both services were excellent.
The workers were awesome and oh so helpful
There was an issue with my bill and I was overcharged for the mileage used. However, the way that it was handled by Edward and his team was unbelievable. AMAZING service.
keep the good servises [exelent]
Ancient truck with no shock absorbers and crazy sloppy steering. I was scared to drive it. Never had a bad experience with a U-Haul truck like this before. Thought I was going to need a kidney transplant. Get that rolling old trash can off the road.
The truck was practically brand new. It ran well and smooth. I rented the truck for 6-1/2 hrs. Total charges including the gas I put in was $96.50. That seems a bit high to me. The per mile charge is .59 cents per mile for the first 100 miles. That seems higher than it should. I'm not sure that I would rent again unless I absolutely need one like I did today. Thank you for allowing me to express my opinion.
Truck was clean but whenever you hit any kind of bump the whole dash would rattel violently and really shake you up. The ride of the truck was rough to say the least. Also the ABS light would come on for some time and then go off. The truck just seemed older than what I thought it would have been. The steering wheel was worn out to the touch and I had to keep correcting the steering because the truck would drift out of it's lane. The truck was able to get the move done even if my back and knees are paying the price today and that is just from driving this truck, between the uncomfortable ride to all the noise that the dash would make to the way the transmission would shift when accelerating through the gears. Sometimes the transmission would shift ok and other times it would be a very violent shift. I don't know if I would rent this old of a truck again in the future.
Really fast and efficient - Awesome!!!
Staff were friendly, helpful, and made my experience easy.
Not a thing. This is by far the best u-Haul location of any I have dealt with.
Nothing, everything was superb! The service etc. has improved significantly since we rented years ago. Also the employees were all nice and professional. Thank You!!!
i have not had such welcoming service in a long time. Everyone went above and beyond.
Nothing everything was great
Everything went smoothly - no problems and customer service was great.
Very professional and efficient check in and return. Very positive experience. I will use them again!
The staff was courteous, knowledgeable, and fast. The pick-up and drop-off was easy and painless. Thanks so much!
The Employees at the U-Haul store were all very helpful and courteous and made this experience nice.
The van we rented was advertised as big enough for a queen bed. It was a tight squeeze.
Double check what was ordered online. I had to remind the guys, who were busting there butts already, for the tow straps. Also I asked for a hitch but luckily I brought my own. I know your employees work extra hard and I don't like having to ask them several times for things when I know they got 5 other jobs they need to do. So just verifying the online orders (like tow straps, hitches, and adapters) can make things quicker and get customers out of your way. Lastly, the employees at the S. Kingshighway Uhaul were very courteous and quick. Thank you for making the experience very enjoyable and fast.
Just keep doing what you think I'd best fit your customers need, you are already doing a great job
The guys were very nice and helpful. I got in and out in a very short time. I have never had an issue or problem with this location and have rented from this one a couple of times in the past. Great job. Don't change a thing!
The person behind the counter at the St. Louis location, Edward (forgot his last name), was extremely helpful and informative. My ONLY complain would be regarding the very young man who gave me the truck, hook up the trailer behind and helped me load my car. He was very polite and nice, but did a few BIG mistakes that could have truly compromised the safety of my car:
1. When he told me to drive the car into the trailer, the front of the trailer came off the ground -with me and my car on it- because it wasn't secured to the truck. So he had to guide me to -slowly- back off the trailer.
2. Once he safely hooked the trailer and my car was back on it, he properly secured the front tires, even showed me how to do that, but then he chained the bottom of my car to the trailer -through the shaft axles, both front and back!! I don't know much about cars so I assumed that was ok and he knew what he was doing. It wasn't until I got to the location in FL and the man that helped me unload my car explained to me how dangerous that was and what should have been done instead.
Thankfully I had an uneventful trip and my car arrived safely. I didn't get the name of this young man from the St. Louis location, but EVERYONE there should be properly trained and ALL THE NEW/YOUNG employees should be supervised PARTICULARLY when giving the truck/trailer to a client who WILL NEED to feel safe and also know IMPORTANT INFORMATION about vehicles (truck/trailer) that they might have never used before.
Outstanding people at this location.
I had booked this rental with Nosser Uhaul so when I show up to pick the truck up they had closed down and had no trucks on the lot. I had to spend 30 min on the phone with corporate Uhaul to find out that the rental had been moved to the Kingshighway location which is much further away. I had to pay my movers an extra hour of pay while I had to scramble to find out where my rental could be picked up. A simple phone call to me telling me it had been moved could have saved me $150 dollars which I paid the movers to sit around and 2 hours of my time on an already stressful moving day. A terrible experience to say the least.
This was our first experience, but we found the staff very helpful and the facilities were clean and easily accessible.
Drop off was quick and easy. Pulled into the lot and was quickly greeted by a uhaul rep to inspect the vehicle before returning. Quickly wrote up my return ticket and completed my return process, which took less than 5 minutes.
The gentlemen who helped hook up the trailer and later unhook the trailer was very nice and helpful.
Rates are a bit high though!
The local site was great.
Don't use the online booking site. If you are not careful it adds unnecessary packing materials and charges and does not allow you to pick your pickup location. Absolutely a 1 on a 10 scale.
Overall I had a great experience.
I rented on a Sunday and would have like to have been told that you closed early.
Originally scheduled to drop off at LLC Wireless however they were not authorized to accept vehicle. Went to another location and they were closed, finally went to South Kingshighway location. It was rather frustrating trying to figure out where to drop the truck off.
The man and woman behind the customer service counter clearly knew what they were doing, and were also hilarious and engaging. The same goes for the two men who helped me with the van itself (picking up and returning). All the employees here are fantastic!
None. Everything went great. Friendly staff. Quick service.
I was told to go to the wrong drop off after calling the toll free number. The first location did not take trailers. I looked for a drive in area and ended up one block down. When I called the first location, the lady didn't know how to direct me. The final drop off location was fine.
I used the equipment a short distance for a short time, had a good experience once again
The gentleman who checked me in was very courteous and stayed a couple minutes. Later than his shift to get me situated. I very much appreciated it.
More thorough check in check out procedures. The brake reservoir was completely empty on the Auto Transport I rented. This was discovered by me after the front driver side tire locked up and slid as i circled a two block area to park in front of my house AFTER i had unloaded the car and was finished with the trailer. The next morning the Roadside Assistance man and I limped it back to the rental location. From the radio conversation I overheard from Uhaul personnel there it sounded like they were just going to put a different rim and tire on as it wasnt locked up and sliding at that point! Good luck to the next renter if they dont repair the cause! I guess I will be more thorough in MY check of things in the future as I am not comfortable Uhaul will!
Service was quick, efficient, and pleasant!
Movers were timely and courteous
I asked for a ford van once at reservation and again at checkout and was given a Chevy and the van was dirty
Nothing! Everything was great!
I was given a truck with only a quarter tank of gas, so after getting everything in the truck, including 3 dogs that were overly excited, I had to wrestle them to get out of the truck a few miles down the road and get gas. I only had about 35 more miles to go, but the alarm thing on the odometer kept telling me I was almost out of gas. It was an unnecessary hassle and added so much stress to the move. I felt like someone was really lazy and cheap not to put in enough gas to get down the road further.
Honestly my experience was great. I was accommodated quickly, despite not having a reservation, and they even warmed the truck up while I was going thru the rental process. I had to extend my rental a couple days over the phone without any issue, and when I returned the truck the checkout process was quick and simple.
Everyone was very helpful, and knowledgeable about the process of renting, utilizing, and returning the equipment. The entire experience was smooth, and took up to only 10 minutes from arrival to taking possession . I reserved the truck the day before we needed it, on-line, (thank God it was available). Even the website was easy to use. Thank you, U-Haul Moving & Storage! We have used you for the last several years to pick up our troop's Girl Scout cookies.
The larger truck was easier to use over last and served to do everything necessary, better controls in the cab and more room for the crew. The ramp was added plus over the shorter truck used weekend earlier, it would be something to consider strongly for future projects....
Give away $25 Uhaul gift cards
Busy day at this location and there was only one desk person, but she (didn't catch her name) handled things very smoothly. Guys working the lot were very friendly. Trailer caused my suv to singled a bulb fault, may have been the wiring adapter, but it served it purpose. Will use U haul again due to the service and location.
Excellent customer service from the guys outside they are professional and courteous.
I was a little disappointed with truck, you could not turn off heat or regulate radio volume,I was reminded then and there never rent vehicle that does not have ramp for loading and unloading. You have to be more than usual physical hopping up and down to load/unload....
The cargo van was very dirty inside.
The click part of the passenger seat belt was not accessible above the seat. To wear it I had to fish my hand through a small, rough metal hole and blindly fasten it under the seat - 3-5 minutes each time on an 800-mile move. Additionally, the belt was locked at all times so I was smashed against the seat and could not move (I am tiny so it was not my size). Miserable. Miserable. Miserable.
Staff was very friendly and helpful... Was a very pleasant experience for someone that is stressed during the moving process that is a wonderful thing!! I rarely take time to answer surveys but in this case I wanted to be sure positive response was given when well deserved!! Thank you!
My card was charged twice, once for the 24.95 for a trailer I had to cancel in storebecause I have no hitch, then again for the Van i did rent.
I rented a cargo van from this location for 1 week including 750 miles. I told them I would need the van for a longer ride, about 1,600 miles, and they should check if everything is fine with the van for the trip. The van I received was very dirty inside with remains of old food and trash. There were several problems during the trip, e.g. screen wipers were not working properly because too old. The time I rented the van (12pm) I told them I would return it with 1 hour delay, and they said this is fine. However, 15 min after 12 I received a phone call from an aggressive woman asking where the van is. On top of that, I have been charged additionally a approx. $80 penalty for returning the car 25 min too late despite the previous agreement. Had to protest in the store to get a refund. Overall pretty worrisome this experience.
Some of the bolts on the storage doors were loose that worked me
Everything went very smoothly. Your online reservation process is very easy, and I appreciated the flexibility (had to change dates and times twice and it was very easy). Very satisfied customer!
Keep being polite and courteous.
I am sure the trailer was dirty because of the weather it was 10 degrees or less and washing anything in those temperatures isn't recommended.
There was some confusion. The sign says 24 hour access to my storage unit, however, the gate is only open from 8 am - 8 pm withouth paying an additional fee. This needs to be explained better.
Here's a problem. I arrived to pick up my rental scheduled for 9am on a Saturday morning. I arrived a few minutes early and completed the transaction by 8:56am. Initially I scheduled return for 5pm, but then needed the vehicle for longer. When I called to extend until the following morning, I was told that the vehicle had to be returned by 8:56am on the Sunday to avoid a charge for a second day - however the facility only opened at 9am, so I was therefore forced to pay for a second day for just 4 minutes - that sucks!
The neither of the back access door swipe card lock never worked on the first, second, third or fourth times.
The bathroom inside the storage area is beautiful. Seriously, the toilet has two flush buttons. Doesn`t get fancier than that.
Overall, it was pretty good. I was in and out pretty quickly both coming and going. The phone call to set up the rental was also fairly brief and informative. I can't see how you could improve very much on anything. Everything was bang bang, in and out.
Manager, Edward, was doing a great job at interacting with customers and staff - kudos to him.
Night drop return after hours was very helpful to me. Please keep this option.
Good experience, no complaints at all.
Think that you have already done it !
I rented equipment from UHaul for a one way move and received 1 month free storage in a UHaul storage facility. The storage units at the 1641 South Kingshighway location were too small and inaccessible so the UHaul Staff members at that location recommended an alternate UHaul storage location at 2101 S. Kingshighway Blvd. and also recommended a "reliable and trustworthy" UHaul associate to assist with unloading the truck. Within 36 hours of placing my possessions in the recommended UHaul storage unit I received a call from UHaul advising me that the UHaul issued lock on my UHaul storage unit had been cut and that I should come to see what of my possessions had been stolen. When I arrived I determined that a big screen Sony TV, a personal computer, color printer, and other electronic devices had been stolen from the UHaul storage unit. The UHaul agent on site advised me that thirty two UHaul storage units had been broken in to and all of these units were equipped with the UHaul issued locks whereas units with cylinder locks remained secure. Due to the lack of adaquate security provisions I would not recommend that others store their belongings in a UHaul Storage Unit in St. Louis.
staffs was friendly and I am able to return van right away.
Great customer service. It was raining and I had rented an open trailer, the gentleman at the counter asked if I would like to switch to an enclosed trailer for the same price. I was very pleased.
Everyone at this location is very nice and willing to help
Staff was very helpful and friendly and that was really appreciated.
The staff were all great.
Very happy with service when renting and returning cargovan.
I just think the size that I have should be cheaper in cost. My couch is 6 feet long so I expected it to fit into a 5x8x8 room, but it didn`t.I don`t think the sizes are of the rooms are accurate
The storage access was easy and secure, and I appreciate that convenience. The staff were also helpful when I had questions.
The staff was very friendly and helpful!
Ed and Donna were very helpful.
I didn`t know I had to pay extra to have 24 access to my locker. I had to add it on after the fact. That really irritated me,
Doug Donna were extremely friendly and helpful
The person that helped helped me went above and beyond. She also helped me to stay within my budget... I left happy and relieved!
The staff was very helpful and assisted me with choosing the best storag unit for my needs.
I had a very good experience. The staff was very helpful, and everyone was convenient.
Manager and staff were very helpful. Service was outstanding.
ANY TIME THAT I HAD A PROBLEM, I WAS ABLE TO TALK TO SOMEONE AND ALWAYS RECEIVED EXCELLENT SERVICE.
Jomar and another gentleman, both of whom were courteous, prompt, and extremely helpful, assisted me. I arrived at a very busy time and without a reservation, I was assisted quickly and effectively.
THE YOUNG MAN THAT SERVICE ME JOMAR JACKSON WAS SO WONDERFUL AND HELPFUL SO GLAD THAT I HAD THE OPPORTUNITY TO HAVE HIM TO SERVICE ME: GREAT888888 JOB: PRICELESS. .
Great storage facility. Easy to get around, not all that busy, and very convenient hours.
overall good experience.
staff was friendly and helpful.
rate was fare.
lighting in my unit was subpar.
USED FOR STORING DORM ITEMS FOR THE SUMMER. VERY CONVENIENT AND EASY TO USE. WILL PROBABLY DO IT AGAIN NEXT SUMMER.
Great four year experience.
The central phone customer service was awful. I believe one agent was named Theresa who was helping me. She was rude and rather unhelpful.
I work crazy hours and would have liked easier 24 hour access.
I didn`t realize my pass card was not originally issued for 24-hour access.
The folks at Kingshighway were excellent - getting my car hitched up to the box was easy and stress free.
It was very easy to use and helpful
Great customer service. Bathrooms were surprisingly well kept. Gentleman that assisted me was extremely friendly, helpful and efficient. I believe his name was Ed.
The worker are the best.At that location good service good attitudes and a smile.
Staff was friendly- especially the guy who checked over the vehicle when I first got it.
I will always use U-Haul for my moving/storage needs.
too expensive for such horrible access. ramps, small standard elevators, small carts, long hallways should have visited before reserving, lesson learned. will never use again.
Friendly and fast! Easy process! Thank You
confusing fair explanation of process
a little hard to get an understanding of how u-box shipping and loading works
Edward was very helpful with the whole process.
U-Box metal latch was bent and needed to be straighten before putting lock on.
Rating for staff at both locations: Denver and St Louis.
This was an excellent, easy, and seamless experience. I would definitely recommend this service to a friend!
Every single staff person I spoke to at U Haul Kingshighway was friendly and helpful. I was extremely impressed with the customer service.
Late delivering to orignal destination appx 2 hours and didn`t ship to destination. Quickly responded and very friendly. All went smooth other than that
We did not like the original size and the uhaul employee accommodated us by finding a better one. Was very kind of him
I really wish I could remember the gentleman`s name who helped me set everything up because he was very helpful and friendly. I was there on 11/16 between 8:45-9:10am when he assisted me.
The movers from Right Away Movers did an amazing job. Loaded the box full in less than 2 hours.
I had a very hard time with the staff whenever i had any questions. I was constantly called a lair and was treated with no respect and constant dirty looks.
The move was very easy with a U Box.
Found them to be very well trained and knowledgeable.
staff person Edward McGinley. Edward made sure we had great communication. You sir are a rare professional person that deserves my praise.
God Bless Kimberly Vandenberg
I would like to express my gratitude to a wonderful staff person Edward McGinley.
Great care and communication.
Staff was very helpful at all times of my interactions with them.
The agency of origin was polite and courteous. The experience was frustrating due to the HUGE disconnect between online and their communication to the agencies.
I was very pleased with the staff. They were friendly and helpful.
This place is really well organized. The staff help you quickly and efficiently. On top of that, this building is a great adaptive reuse!
The staff was friendly and helpful. I`ve moved several times before and this was my best departure experience yet.
A neighbor had used U-Box when moving out of state and recommended the service to me for my cross town travel and storage needs.
A great experience all around!
Highly efficient and professional staff. Pleasant experience from start to finish.
U-Box was NOT delivered to final location as scheduled. U-Box was NOT shipped out of St. Louis as was scheduled. Had to delay movers on other end. No communication.
Jason was very helpful. The facility is clean and well organized.
Service especially strong. Folks went out of their way at every step to assist.
The staff was very friendly and I found it very convenient, especially having carts that we could use by the elevator and also the back door with the ramp down to the parking lot.
Great staff, great facility
I loved the staff always friendly and Donna knows her stuff!!!!
I was beyond impressed with my experience at this U-Haul location. All of the staff was helpful and friendly and willing to answer any of my question.
Aaron and Nick from Right Away Mover were very professional. Would recommend.
I thought this U-Haul facility was very convenient, especially the back door with the ramp.
The two movers, Nick and Aaron, were excellent! They were professional, friendly, personable, and hard working. I would recommend them to anyone!
It was a little strange that this facility is a converted building and my unit had a raw edge drywall on one side of the door. All my ratings above are favorable, however.
The manager, Edward McGivney, was the best person I have delt with in years. He went out of his way to make our experience enjoyable. I tip my hat to him and his staff.
Staff was very accommodating,as they always at at that location.
Excellent staff facilities. Would definitely use again recommend to friends/family.
this was the most pleasant experience i have ever had renting a vehicle and storing property. The wervice was magnificant.
I had a HORRIBLE experience at the Augusta, GA location, but the Kingshighway location in St. Louis made up for that and more!
The delivery man was very helpful and willing to work with my crazy schedule.
The back door access to the storage elevators was being reworked for access cards. As a result it was not yet functioning and needed something to keep the doors open. Difficult in and out
Ed assisted us with our reservation. Very helpful. Answered all questions to our satisfaction. Friendly, professional. Check in process was very efficient.
I was thoroughly satisfied with the experience from start to finish. The staff member who helped us through the process was especially excellent.
better than when I moved in. CAC
Overall my experience was great. The staff were always very friendly and helpful. My only complaint is that the 4th floor had an aweful smell.
Other than smaller elevators compared to some facilities, everything was great about this location. The staff was also very friendly and helpful.
if you want an accurate accounting, then don`t limit me to 200 frigging characters. the place is a PIT and smells like roaches!!
The asst. manager was very professional, he listened to what I had to say and was very helpful.
Service was fast and easy. Edwin was super
I can`t say enough about your manager staff. They went out of their way to assist me whenever I needed it. 2nd time renting there AAA++. Thanks will be back again! Steve Douglas
Very horrible experience from the day I started until it ended, not only would I NOT recommend UHAUL, I would advise Against it! Horrible customer service, ignorant workers that need more training
It was fine...they need new elevators:- my experirnce was fine....Thanks
there is no way i can explain in 200 characters. not the greatest climate control or truck rental. check engine light came on and it was dirty some of my things got wet while in storage
Staff was super friendly and courteous! Great experience!
Good security measures for getting into the locker.
I have been using U-Haul storage facility sence 1980 to 2012. They have been so wonderful. Thank You
Staff was friendly, but seems like training is lacking for UBox. UBox door was broken also, door and lock attached with just screws is not secure.
The only complaint I had was that no one told me that I needed to tell them when I wanted my items shipped, so I did not get them when I wanted them. Other than that, my experience was good.
Overall a good experience. I would recommend U-Haul to others and use it again myself.
It was a good experience.
staff was knowledgeable and freindly - only problem was lock pulled off one door, and they were very kind about fixing it.
It was great, except the elevators are a bit small and the hall ways in the storage area can be wider. Otherwise all good!
Very good experience, One possible improvement is to have an express line for key pickup so customers do not have to wait in the long lines for equipment rental.
Thank you for ensuring that my belongings were stored safely and shipped successfully! For two years, the storage facility dealt professionally with my box. I am so happy to have my stuff at last!
My experience with the U-Haul at Kingshighway exceeded my expectations. The staff was friendly, courteous, and helpful. I would definitely do the U-Haul U-Box again.
It was too expensive and the front desk was understaffed.
Edward was very friendly helpful and professional. This move with the u-box was much better than my previous u-box move.
I had to change storage units due to reservation being made by u-haul agent in Idaho Falls, ID not knowing what your facility had. Your staff was helpful in making that switch.
The staff was amazing. The only thing I cannot comprehend is why the elevators are SO small. We had to carry a couch and matress set up 4 flights of stairs!!
Special kudos to the gentleman that waited on us! Every sttaff member had a smile and answered our questions/needs which got us on our way quickly and made our exhausting move easier to deal with.
Staff very courteous and helpful-pleasant experience.
It was great! Staff were helpful. Hope to get 24 hr access someday though.
Only area of improvement is to implement a fast track access process. In two of the three access instances, we had an excessive delay in getting the key to get into our storage facility.
The only thing that caused me concern was the presence of rodent poison in the unit. I just hope they don`t damage any of my personal property.
Convenient and hassle free!
Your company said a 26 ft truck would unload into your biggest room, 11x12. Wrong! I ended up renting 3 lockers.
Great staff. Very friendly and helpful
Exactly what we needed. Convenient, safe and thoughtfully laid out.
My experience was extremely frustrating. Seemed as if no one knew where my ubox was, then I was told by 2 different locations that they had it.
The staff were knowledgeable and helpful. The facilities were great, offering many size options.
I felt tricked often about the pricing. You must buy a lock from your store, the option to get no insurance is on a second page, etc.
The night before we called and made reservations but when we got there the lady who checked us out said,she couldnt find it, she was extremely rude and I wouldnt be surprised if she was racist.
The staff has been great. Kenny has done an excellent job very helpful.
My experience was great! From the first phone call until I completed my trip storage set-up. Staff was very friendly/helpful. Dan Baryliski, Kenny,Jason,Ricco are a wonderful crew
- the best!
Ou experience was overall good. Our only complain is that the staff didn`t seem to be well trained for customer service. In addition, we had to call many times before they could find our reservation.
Great staff! Helpful, knowledgeable, friendly, and efficient.
It was what I expected of a storage facility
The staff was very helpful and made moving out of my storage unit incredibly easy.
The staff was always very helpful nice. It was a wonderful experience.
staff friendly, but not all knowledgeable of services available.
Great place! Super friendly and always helpful, even when I forgot my paperwork. Would definitely use them again.
Very convenient, affordable. Would use UBox this location again. I do wish there was a location closer to where I live in IL.
I was pleased with my experience with U-Haul.There was no light inside my unit and for some reason the light outside my unit would not work.Otherwise, thank you for having a secure property.
I have been with U-Haul for 17 years. I close out my room E001 on Oct. 4, 2011. my last bill was not prorated.
I had a very positive experience with this facility. The staff was friendly and helpful in meeting the needs I had for storage.
This is a nice, safe, facility. The staff were great, and very helpful. I felt comfortable both using storage and renting a truck.
The owner and customer service staff at this establishment are outstanding. Friendly. Alert. Helpful. I highly recommend them.
Overall the staff was friendly and the facility was clean. Lighting near my unit was poor and a little dark.
My lock was smashed and broken in transit and it had to be cut off the box. No one offer to replace it.
Storage unit was mostly clean - it could have been swept out a little, scraps of cardboard and dirt on floor, but not overly bad.
Closing at 7 PM for a storage place is frustrating and the elevators are bad, but otherwise great experience.
I`M UPSET I HAD UNIT 001 CLIMATE CONTROL IN THE BASEMENT ON SOUTH KINGHIGHWAY,HAD THE UNIT ALMOST 5YRS WENT TO MOVEOUTHAD MOLD ON A LOT THINGS VERY DISPLEASE CALL ME 314-252-1607,REGINA MARS
Could not get through on the phone. Had to drive 30 miles to locate my ubox and arrange for it to be dropped off at my new house. Service was terrible and took too much of my time.
Everyone was kind, courteous and fast with their assistance.
Every employee was so friendly and helpful.
Very positive experience getting the unit as well as closing it down. Hallways were clean but some of the units I looked at were smelly. All in all, if needed, I would go back.
Very poor facility, faulty elevators often would leave you stranded on the wrong floor or between floors.
Every single employee we talked to was so very helpful.
very friendly and efficient.
you don`t evern give me a chance to explain my siatuation limiting me to 200 characters. I left U Haul because you never responded to my inquiries.
Customer service was excellent. Staff helped me with moving materials, deciding on a truck, and selecting a storage unit. They were informed and helpful.
We were satisfied with our experience with our storage locker. It was convenient and generally worry-free. My only issue was the smell that came off of everything that was stored there.
A bit expensive for what you get.
Air was musty in and around storage rooms.
Staff was friendly in letting multiple people sign up for room access.
Sometimes I wished they were a little better staffed on weekends
Very pleasant and professional staff. Very helpful and served our needs.
Very helpful and accommodating. Thanks for the good customer service!
The previous tenant left the lights on before moving out, so the lights are burnt out and I had to move in my belongings using the hallway lights
the time I rented space from you was handled in a very professional way. no problems to report.
There were often problems with the elevators causing us to ride up or down floors without need.
thank you so much because I know it was last minute on my behalf but I was glad that I was able to get a storage with the short notice.
thank you for the space service was great. if or when i may need storage agian i will consider u-haul 1st
The elevator sucks. They need repair and/or upgrade. Staff is aware so I guess it`s an funding issue
I was very pleased with the service I recieved and am glad to have a great storage place to use in St. Louis.
Excellent service. I was pleased with the service and with the overall experience. The two guys were excellent.
I have always had excellent service at this location 1641 South Kingshighway.The manager was very helpful. I have recommend frends and family to this location.
The elevators were in need of repair and the floor could have been vacuumed a little more regularly. Donna and Dan were super! As were the rest of the staff.
Donna and her crew are great and helpful every time I`m there.
The facility was convenient and well organized.
The associate who helped me move in didn`t know what she was doing, and she didn`t explain how to access the unit afterhours. I was not able to view the unit. She made moving in very stressful.
Office had no knowledge of my reservations. Office could not understand how to find reservations. Elevators did not work. Lighting on 3rd floor poor. Staff response time poor.
the staff was very informative.
Every time that I called with questions the staff was friendly and so helpful. I would definitely recommend this location for everyone I know!
The counter Sales Associates and the Manager are very helpful and just makes things easy for me as a customer! They should be commended and gifted salary increases! Thanks Uhaul!
I needed to get in earlier on Sunday.
The staff was very friendly and helpful. I would definitely use this facility again.
the staff was very nice,patience. answered all my questions.
Had difficult time taking the elevator down from the 2nd floor storage area. Had to call the sales counter to ask that someone send the elevator up!
You all were great. I have recommended this facility to at least a dozen friends.
Elevators in almost disrepair. One elevator generally unsafe and unusable. Made moving large amount of storage difficult.
I had a very positive experience with the facilities and the management.
Uhaul always takes good care of my moving and/or storage needs. I do not use any other facilities!
The elevators are never operational and there is no manager or someone on duty during hours after 3 p.m. with authority to address customer concerns.
Unit dirty, rodent trap in space. Humidity evident, motion-sensing lights did not immediately come on, one elevator was broken. Hallways/doorway to unit would not accommodate an average size sofa.
Donna was excellent help for us. Very patient while we made up our minds!
I was provide good customer service
Actual unit did not have lighting and dark. Hall lights trigger with motion and sometimes delay. Bathroom in rental area not clean. Staff, however, are excellent professional
Mananger Daniel B. and his staff were excellent and very helpful. Great location, will use again.
All was well organized and we got in and out without delay.
I HAD A VERY POOR EXPERIENCE AT THIS
Donna provided us with all the information we needed and we signed up for climate controlled storage. I am confident from meeting her that everything will be just fine.
The staff were wonderful. Most of my stuff was able to get up to the unit, a tall bookshelf, however did not fit on the elevators and a cross-beam support under it came loose while trying.
I STORAGE USES ARE VERY SMALL. WHEN YOU HAVE A ONE WAY TRUCK THEY OFFER YOU A STORAGE UNIT FOR 30 DAYS FREE, BUT WHAT DON`T TELL YOU IS THE UNIT IS SMALLER THAN A WALK IN CLOSET
A very positive experience overall
The only issue I had is that refunds are not given even if the storage unit is only used for a portion of the month.
i used the u-haul phone number they quoted me a rate when i got to the storage place it was something different. which was very dirty because i would have went to public storage
U-haul Kings Highway was a good experience for me, during a stressful transition in my life.
The staff was very quick to help when I had a problem with a scheduled mover who did not show up. Thank you for the professional service.
The experience was a good one.
The staff was very helpful. The bolts double locking system needs to be revised.
Only had storage space for 8 days out of this month and still had to pay $75.00 for the whole month. When I asked if the rental was pro-rated, I was told that U-haul does not do this.
The guy who helped us was great.
nobody in this office ever looked even mildly happy. the 24-hour access rules changed evrytime i came in...wtf?
Donna does an incredible job of making sure all my needs were met and is very pleasant to work with
very easy move out, helpful staff
Facilities were well-lit and clean. Staff was friendly and courteous and willing to help. Only drawback is that it was a bit humid during the hotter days.
I was very satisfied with my experience - although it was busy when we arrived, the staff was attentive when it was our turn, and worked quickly to correct any small problems
Service at the facility was great! uhaul.com needs work reservation was made on-line, a rep never called me within 24 hours and the reservations was wrong when I pickup up my equipment.
There were a number of people who helped me but the one who stood out the most was Donna. She is very friendly and was so helpful in scheduling our truck rental to meet our needs.
please contact me 3142106328
please contact me at 3142106328
The service desk people are very nice....However, I recommend that you plan to arrive well before close, or you will not gain access to your unit.
the experience was good, except for the rate advertisments online compared to actual. Also when i got my storeage unit i have a pillar in teh corner that takes up space.
How would I arrange for my bills to be paid automatically from my bank?
If we are inside the storage room too long the lights go off until we step out of the room? I`m not sure how it works.
Guy on phone kind,helpful,professional.Donna--foul,abrasive,refuse 2b engaged in cnvrsation,answr 2 everything--no.No note online that I don`t have 24hour access for 3 mos.
My only issue was that it needed to be swept and the baseboard on one of the walls was detached and bunched in the corner.
We had a good experience.
Chemical Spill, and stench prevent use of an entire floor.
I talked to Donna at the U-HAUL at KINGS HIGHWAY and she was very friendly and helpful. I only wish the hours were open a little later.
Staff was nice and helpful. Told me everything I needed to know, showed me the unit to make sure it was what I wanted, and made sure all loose ends were tied up. Definitely recommended!
Andre Reitznergeneral managerprofessional and friendly, and Ariana Hayes was professional, patient with explaining my contract, and gave me a tour of the building, Good Job guys!!!
The staff were very helpful and accommodating, although the motion sensor lights in the hallways of the storage units don`t always turn the lights on when they need to.
I Love the people there very nice !
I accomplished what I needed to do but an employee lost her temper and screamed at a customer in front of the everyone.
The size of the storage place was smaller than that written in the contract.
Facility could use some updates.
Most of my questions were unknown to the person helping me. They had to repeatedly ask someone else. I assumed this person was just new.
procedure was not explained at the beginnng. I did not know after waiting in line to get into my storage unit that i needed my ID to get the key. no one had pointed that out to me.
It was nice and clean the people are willing to work with you and are helpful.
Overall of was a good experience
The door was too small to put large furniture.
But the staff helped me to find another storage space where I could put my big furniture.
The young man who helped us was wonderful. I believe his name was Fred.
the Staff was so very helpful to me and very nice during the whole process they made things very easy.