Customer Reviews for U-Haul Moving & Storage at Mile High Station**
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station**
I dropped off after hours at this location.
It was the pickup location also
Yes, Can remember his name but gentleman that is retired army was absolutely awesome! He was a Pro every step of the way...
Nothing, the people who worked there were very accomodating to my last minute rental.
Wait time was 10 to 12 min per customer at check out. This is after I had completed an on line reservation. The trailer wa not cleaned, but attendant took care of that right away. Equipment worked well, thank you. Dlawry
Assign more counter staff on Saturday morning, last weekend of the month...long wait time was inconvenient.
My experience was exceptional
There was some confusion on my scheduled time for pick up on a day when some trucks were flipping 4 times. Instead of allowing it to become an issue, the person handling my rental switched me to a 20 ft from a 17, and at the same price! I was so happy! Excellent job, and as always, this location shines!!
The only problem that I had with the trailer that i rented was no brake lights or turn signals but i took it anyway since there was no more trailers available. All the equipment should be checked after each rental for the next customer. Trailers should have both 4 pin and round pin connectors.
This was the fastest, most competent staff/location I've been to with UHaul.
Everyone I encountered was incredibly helpful and friendly.
Phillip was very friendly and helpful.
Philip was great and extremely helpful when I both picked up and dropped off the truck.
I returned a truck and left something of importance and went back and was told it wasnt found and that it was just my loss... I only want to promote honesty within business....
The lady that works the yard was amazing very helpful and knolgeable because of I will go back and recommend it to friends and family thanks
Outstanding service and employees! I am so thankful to have come a crossed this location for both my rental needs and storage. I will be writing up you guys in yelp next. Thank you so much for your warm employees and professional building.
Future clients, please note; this building & parking lot(s) are under 24 hour survalence with top dollar equipment. Although the neighborhood boarders train tracks and the stadium, I never felt as though my belongings or my vehicle was at risk.
Do not look any further. These are the most professional, well priced moving/ storage people you'll find. Period.
Hire more people like Peggy. She has an excellent attitude.
This location was so efficient and great!
Stephen was VERY helpful and considerate
This Uhaul location was ran like a well oiled machine. The customer service was outstanding. The manager, Jason, was incredibly professional and had a great attitude.
All the staff were friendly and professional, and Phil Eggers was especially helpful in the lot with tips and information.
I rent from this location annually and they are always great.
The Lower Colfax team in Denver is awesome - - and Peggy was especially friendly/helpful!! Great group of people assembled.
General Manager (I forgot his name. I think it was Greg) was extremely helpful, courtesy and professional. He was patient in helping us hook up the trailer and he even helped us load a wooden shelving unit into it after it was hooked up. This guy was awesome and he is exactly the kind of guy that one would want representing their company. Kudos for a job well done!!
I paid for a large truck and they gave me a smaller one. I would like my money back.
Phillip was the individual helping me with my move (on a snowy Saturday) and he was extremely professional and a great representative of your company. With out his professionalism my move would have not gone so smooth. Give Phillip a raise, there needs to be more employees like him in this world.
Make sure truck customers are informed about the "tow/haul" function at pick up. Otherwise equipment and staff were great!
Phillip was awesome. He sincerely helped me out
Trailer was either dirty of maybe had a small air leak as my boxes and plastic crates all seemed to be much dirtier coming in than going out. Unsure what caused that but I've never experieinced this before and I've used U-Haul trailers several times before.
Phil did a great job ensuring checking out and in went smoothly and quickly to help my move less painful.
I've always had terrible experiences trying to rent moving trucks but everyone was quick and professional at this place. Keep up the good work.
all personel were very helpful, professional and friendly. the lady who worked with me to park the truck overnight and for drop off was specially good.
I returned my item same day and received a call the next day looking for the equipment.
Very friendly, very efficient. Well stocked location, but small lot. Gets tight with returns and pickups going on in the same small space.
The side-view mirrors, at least on the 10-foot truck, were very hard to adjust. I think a review of that process would be helpful, since it is one of the most necessary aspects of driving the truck. Thank you.
Personnel were very attentive, worked quickly, made return fast and easy.
The customer service and knowledge r the best. The customer experience was better than some fine dining restrauants in the past.
The customer service at this location is ALWAYS excellent. Peggie is the most friendly and helpful UHaul employee I have ever worked with (and I've worked with a lot!). I always look forward to coming in and working with her as I know it will be a friendly, professional and efficient check out and check in process. I'd never go anywhere else!!!
The passenger side mirror moved with every bump in the road. Made my lane changes very stressful & unsafe. When I returned the box truck I mentioned this problem. From the attendant's comment, it was obvious that this was a 'known' issue that had been overlooked.
All staff was friendly, truck ran well, no complaints here. Great job all around.
Best U-Haul experience I have ever had.
finish reorganizing the lot. The only part of this that was even mildly negative was getting the trailer off the U-Haul lot, and then getting it back in to drop off. It was extremely tight. Trailer was excellent. Customer Service was excellent. Help in the lot was excellent.
Phil, the nice man who got the truck ready and inspected it upon return, was great. You should hire more guys like him.
Perhaps it would be good to offer customers and staff should access to fresh water and hot coffee, given the remote location this would make thungs a little brighter and add a nice touch that goes with how friendly the staff are and how hard they work.
Peggy Sue and the Crew were great!
This location is awesome! I have rented several trucks and everyone is super nice and fast. Thanks for the great work!
make sure the gas gauges are working correctly. I had a truck misread my fuel after a fill up.
U haul has a good system. We had an uneventful trailer-haul experience. It helps to prepare the tow vehicle with proper hitch, light connections, and weight limits review. We hauled over Vail and Loveland passes, so had to reduce our load. DCLawry
My reservation was booked incorrectly for the wrong vehicle type and the wrong dates. Although the staff was helpful and made sure I had a vehicle, i was disappointed that I had to use a larger vehicle than I planed to use.
Super friendly staff. ....Excellent experience.
Had a great experience with the truck Thank you.
Make sure to retain the staff at this location. They are very
professional and a pleasure to deal with.
Everyone was nice; my rental was simple and easy.
I can't think what would make it better - people are curteous, helpful, clear about the use and return of the vehicle - the cargo vans, that we have used the last 3 of 4 weeks, are good, comfortable, safe, and esxacgtly what we need vehicles. Thank you for making the job of trying to move yourself long distances much more pleasant, and a little cheaper!
Phil was great to deal with. A++++.
I didn't have a reservation but took a chance and I was in and out of there with exactly what I needed in under 10 minutes. It was perfect.
One of the staff meembers at the request of the Manager threatened me by stating he will force me to pay for another persons charges. These young immature people do not give all the information they should to customers.
The truck's odometer mileage indicated 20% more miles driven than the distance of the route I drove according to Google. I was charged for 59 miles, having only driven about 48. My phone call was redirected to someone at a different location, who said she would have the manager call me back. I have not yet received that call. I called again and spoke to someone at the location, who said he would check the accuracy of the odometer. Hopefully the erroneous extra mileage charge will be removed so I don't have to dispute it through my credit card company.
Staff was courteous and efficient...was able to rent and return the truck in a timely manner...
I found out when I arrived for pickup that I needed to give a phone number of someone connected to me because there had been trucks stolen recently. I didn't bring my address/phone book so it was tricky for a few moments till I came up with a number I remembered. If I'd known in advance, it would have been good.
The windshield whippers were bad and there was no window washer fluid. It was difficult to find the center and people seemed unhappy.
My experience was great. The employee at pick up went above and beyond what was necessary to get the vehicle ready on a snowy, icy and frigid morning.
this location is very close for a drop off and i was able to leave the truck overnight to facilitate better off loading. the personnel are very easy to work with and very professional. i would have loved being able to leave a small trailer at this location in lew of a free storage space but they did not have on lot storage. great facility.
Jason needs to smile a bit more ... other than that, a really enjoyable experience.
Well I wasnt to happy that I got a call to drop off my rental to a different location. When I got to that location, he didnt have a record of that and sent me to the 2000 colfax st. They didnt know anything about and were full but they would fine a spot
The experience was horrible, the staff were rude and refused to assist me with a situation I had. Staff all the way to the Regional Office refused. I will NEVER rent or refer anybody to UHAUL in general, EVER!!
well there was a game at the stadium with heavy traffic at that location, it would have been nice to ask me if I wanted to reschedule or provide clear instructions for how to deal with it
This location has it going on! From dispatch to return I am overall pleased with the knowledgeable staff to the quality of trailer equipment. Keep in the groove!
It wasn't clean because of the recent snow but was otherwise perfect.
My wiring was messed up and they took an hour and a half of their time to figure out the problem and fix it. Great people.
truck was fine drove well nice to have three power ports and the Mp3 jack input. Only suggestion is cruse control we drove from Denver to Pa on the long highways cruse would be great to have gas peddle leg was hurting at the end of each day !!!!
The employees at this location have a better attitude than some of the Uhaul locations I've done business with in the past. Kudos to this group and the Management.
Employee receiving returns tried to charge me for a full tank if gas stating that "we never send trucks out with less that a full tank if gas". When I told him it was documented that it had around a quarter of a tank (I returned it with the same amount as when I received it), he said I would have to pay a $30 fee in addition to the additional gas for returning the truck with less than a quarter of a tank.
Rental clerk was very courteous and pleasant to deal with!
The vehicle that we rented was extremely filthy, and the gear shift was broke when we received the vehicle. It was horribly dirty inside, and the brakes on the vehicle seemed to be not work; you had to pump them three or four times to get a grip. That's not safe. Also, I believe the woman said she would waive the $30 dollar fuel surcharge, but somehow, it still came to be over $100. It would be nice how that happened? We won't be using this location any longer, especially when we are moving cloth-like cargo. Everything came out dirty.
The truck was well maintained, something that has been a problem with past U-Haul rentals. The personnel at this location were friendly and knowledgeable, and were very helpful in explaining the truck and contract. This was a very short distance rental, but met our needs well.
very nice representative who gave excellent service.