Customer Reviews for U-Haul Moving & Storage at Mile High Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station
I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.
This U-Haul ROCKS !
If you need a truck go to 225 & Colfax.
At the time I went to return the U-Haul the attendant was taking a smoke break. He stopped smoking to come and assist me. When I got out of the van he yelled at me to stay inside and pull forward. He was very rude. Then I pulled forward and once again got out to complete the rental and at this point he yelled at me to stay inside and asked what I did not understand about this process. They way that this was handled could not have been worse. I have returned vehicles to this location many times before and have never been treated this way. He had me test the vehicles lights which if that is part of the process then that is absolutely fine but the way that he spoke to me when I was doing the return was completely unacceptable. This location is close to our office but if we can avoid renting here again we will. I will not recommend this location to anyone because the level of customer service at the time of return was absolutely horrible.
Truck was wet. Rented a utility dolly but wasn't available. One redeeming quality was that the service people were flexible in working with us.
Awesome customer service I was in and out in 10 minutes at pick up and drop off which is always a plus when moving.
Originally we were scheduled to drop off at a 1709 Colfax. When we arrived no one was there and the instructions on the door stated that we should park LEGALLY and then drop the keys. However, the entire street was a tow zone or restricted parking reserved for a nearby school. The phone numbers on the door went straight to voicemail. We called UHAUL and it took four people before we got to a guy that said we could just change drop off spots. The new location was less than 1/2 a mile away and they people there were wonderful!
Everything was great. Associates were extremely helpful and answered all of our questions. Thanks, U-Haul, for helping to make my move go as seamless as possible.
They even helped to make sure our hitch was properly installed which was really important to us.
I've used U-Haul several times in other states and this is the most professional and organized one I've ever seen. By the time I was finished checking out , the truck was thourly checked and cleaned. Ready for the next customer. Staff was friendly and professional!
people were friendly and helpful
The gentleman who I returned the equipment to was not friendly in any way. I will not use this location again.
I ordered/reserved a dolly but when I picked up the U-haul no dolly was available. This made moving very difficult.
Facility appeared secure and well kept.
Failed to communicate different there were different size storage units.
Sam was superb - he helped us with some issues as our trailer was not there when we showed up. Small problem for us but he made it right by offering other equipment. Sam deserves a raise!
Very quick and competent personnel
Computer was overloaded and unable to produce a contract. Really slowed down the pickup and return process.
My only challenge was to find the place and then get to it as a new resident of Denver.
Fast, friendly service. Highly recommend.
Best uHaul experience I've ever had and I've used uHaul trucks in 8 different occasions over the past 6 years.
I rent trailers from several different Uhaul locations in Denver. The location on Old Colfax/Mile High is my favorite though because they are the easiest to work with and I get out of there faster than any other location.
I've noticed amazing improvement at this location in the past 6 months -
I was not able to pick up at the location I requested and had to go somewhere else. Very frustrating being I had no idea how to get around town being I don't live there. The inside of the trailer was wet so I had to put wood down to protect my items from water damage. I have used U Haul before and was very shocked with the lack of attention and availability of this trailer. Not to mention that after returning to junction I had to leave my truck attached to the trailer and find another way home for the night because there was no trailer jack.
Great staff - everyone was so nice and helpful. It was a great rental experience. Thank you!
dropped off after hours, unattended lot
My truck was clean and ready for me when I got there. The employee were very nice. Once I got the truck and out my furniture in it and drove to my other house we open the truck door and started to move my furniture we noticed that most of my furniture was wet from the rain. We explained it to the manager and he gave me a discount. That was very appropriate for the problem I had with the truck.
The gentlemen at the front desk went out of their way to make it as easy as possible for me. I certainly would recommend this location to friends. It was the most organized and well run uhaul center I have ever used. Thanks yall!
The representatives were awesome, but you should really update your computer systems. It took a long time for our order to process. Finally the rep decided to do it on his phone. They were very helpful! If this change was made, I'd rate the place as excellent.
The advertising is deceiving, the mileage charge was a little ridiculous. To rent a van for $20 basically gets you a van that you can't take anywhere. I was disappointed that the mileage I estimated was not calculated in my reservation cost. And on top of getting gouged for mileage we still had to return it with fuel, seems that should have been figured in with the mileage as we were charged so much more.
The Staff at this location was professional and courteous. Check-in, pickup and drop off all were handled quick and EZ.
Will use them again.
My experience was top notch, so I have no improvement recommendations.
Very professional service
Location was impossible to find for some one not familiar with the area.
This is the best place to rent from in the Denver area. I tried to rent from a place in wheat ridge any they didn't even show up that day. I've used the place at mile high 3 times now and everytime has been flawless. Save yourself the headache and get down to the uhaul at mile high stadium dont even think about looking anywhere else
Rented appliance dolly that didn't work. The strap lock was bent and didn't work. Tires were extremely worn, but that didn't matter too much. But had to ditch the dolly for the move because straps were useless.
Have used this location many times; they always do great.
The staff was very nice, professional and quick to serve.
The people at the location were helpful, but the national website and the representative I spoke to from U-Haul national did not communicate the time that I needed to keep the truck. So, that was disappointing.
I've used this Uhaul location before and continue to receive great service.
Very friendly and helpful staff. Picking up and returning the cargo van we rented was by far the easiest and fastest part of moving.
All friendly from counter check in to equipment pick up to return
Top notch employee. Works efficiently and timely. Very considerate as well.
Glad to hear that you are going to keep an individual on site during the day.
I think the guy that checked us in was jonathan? Not sure. But whoever it was gave amazing service and made the experience great.
I've used this Uhaul location about 4 to 6 times in the last 10 years. Always great, fast service with no issues. Run a tight ship over there. Staff are very friendly and a pleasure to work with.
They Store switched me to a larger truck without asking or even mentioning it to me. I probably spent an extra $50 on gas. Basically, I felt nickel and dimed.
Friendly, efficient, knowledgeable staff. The trailer and moving blankets were ready for me when I arrived. Awesome central location.
We ended up needing our truck for longer than intended and they were not very accommodating. Also it rained while we had our truck and at least 1/2 of our boxes were wet. Not a very useful truck apparently!
Reservation made for another location. Changed to this location at the last minute, resulting in additional time and costs.
Very friendly. Showed us everything that needed to be done. Great place.
These guys were quick and very courteous. It was an easy and accommodating experience.
There was an issue with the payment of my contract. Richard resolved the issue immediately and was very considerate and flexible during this process.
even though it's not the original location this location make my experience better and they help me out did a very good job
nothing it was great! Especially the gentleman who checked me in. Super nice. Needed that on this hectic day. Only downfall is location. Tough to get to.
I have no complaints and for an old person that is pretty good.
The truck I rented leaked badly. Door seal allowed water in. Luckily only my clothes and a few boxes were soaked.
I was completely satisfied with the experience. The location is a little out of the way, but I understand it is also hard to find a spot for all of those trucks to fit.
Everyone was very professional and courteous. Thank you!
Speedy and courteous team!
This is not the company's fault, but it was difficult finding the location. Otherwise, the personnel were professional and patient because for a while I could not find my driver license.
I had a very positive and professional experience with U-Haul at Mile high. The staff was professional, courteous, thorough and efficient.
The rental and return of our moving truck was the easiest aspect of what had become a difficult move. We appreciate u-haul's flexibility as we had to keep changing our pick up and drop off times. Thank you, for being a bright spot in the moving process!!
The location was great, the staff was very friendly. Check in and check out were very fast and efficient. The truck itself, while clean, was in poor shape. The suspension was completely shot and every bump we hit was magnified 10x. I'll be surprised if we didn't break something during the move.
After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner
ive used this location for all my rental needs for two years now and I have to say I'm in awe because of the improved competence, effiency and professionalism. This is the only location I'll ever use even if the drive is farther.
I rent several times a year from Uhaul at this location and have noticed a marked improvement in the service & professionalism of the staff on this recent transaction.
Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!
I requested a dolly when I made my reservation but it wasn't on my order. I requested it again when I picked up the truck but still didn't get the dolly. I went back to get it and they didn't have a regular dolly on an appliance dolly. When I picked up the truck they said if I need more than 4 hours that was fine just call. When I called to get another hour I was told that someone reserved the truck 15 minutes after I was to drop it off. I was given another 1/2 hour.
We returned the truck on full. And were charged an additional 30.00 for gas. We were informed of this additional charge in an email after dropping it off. Seemed shady! As we were told eveything checked out great.
we really appreciated how friendly everyone was--thanks for your help!
This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.
Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks
The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!
You guys are always friendly and helpful, and the truck worked out perfectly. Thanks!
The trailer I got was not clean on the inside
The staff was so friendly and fun, makes a moving experience slightly better!
Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!
Thanks you for a great 2.5 years!
GREAT customer service!!!!
the customer service here was great. Highly recommended and I'll use again if I move.
Very professional, friendly, helpful and engaging!
I believe the rental agreement should explained a little more.
The companies Internet and phone access systems are cumbersome and behind the times
I reserved a 10' truck, phoned the following morning and upgraded the reservation to a 15' truck with a female. When I picked up the truck, no notes in reservation for larger truck. Took additional trips to complete and more difficult with smaller opening on 10' truck. Next time I will make a new reservation and not rely on staff to make any changes. Very disappointing U-Haul experience this time. If it were not for this mix up, I would have given an excellent review.
Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.
Original pick up location was 21st and Federal. This location had given away the truck we had reserved and was openly selling porn where anyone, kids included, could see it. Vendor was rude and wanted us to take a more expensive truck that we would not have been able to fit in our narrow driveway. Second location was further away and would not give us a credit for the extra mileage we incurred because the truck we needed wasn't at the original location. I rarely have a good experience with uhaul.
Also friendly and helpful.
Too busy for unload/loading in the weekend!
The burly hispanic guy was very helpful and should be commended. Also thought it was great to be able to just handle the paperwork outside instead of having to go inside to sign documents when I returned the truck.
Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.
Lost reservation, employee blamed us for them not having the unit confirmed. Sent somewhere else, given a unit smaller than what was needed. Terrible customer service. This is the type of store that loses customers permanently due to their own incompetence.
Everyone was friendly and knowledgeable. From renting the truck to returning it the process was quick and efficient.
Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.
Very friendly staff. They allowed us to keep the trailer for 24 hours instead of the 6 that came with the rental for no extra charge. Would definitely rent here again.
Very friendly and quick service. Overall an awesome experience!
Good service in a Snowstorm
Couldn't have gone better....Richard was great
The staff here were outstanding! Never been to a more friendly Uhaul place than this location.
Very professional and helpful staff.
Outstanding customer service! I was truly impressed. Thank you!
I arrived at 6:20 pm to return the trailer and no one was around. They were supposed to be open until 7pm. Granted, it was snowing, but that isn't so unusual for a CO winter. The call center had no clue why no one was there and offered no options. wound up unhooking the trailer myself and hoped for the best.
Super efficient, friendly, & convenient.
First off the lady that waited on me had very poor customer service.2nd, I was moving a friend less then 2miles from the location I rented from. one of your guys called and asked if I would drop the truck at a location further away because a customer was picking up in the morning. I told him yes as long as I didn't get charged for miles or fuel,he said he would make note of it so I wouldnt, when I called in the morning to make sure I didn't get charged the same guy that asked me to take the truck to other location told me I did get charged and told me he couldn't do anything and had me call the other location, they said they couldn't do anything and put me through to the customer service line and the lady (Nora) took all my info and said someone from the store would call me. a week later still no follow up.At my job I am in customer service, this would not be O.K. with my boss. James 303-350-9100
Excellent location. The help was there and they worked with me. Every employee cared and was on point. If I were the owner is either be buying them drinks or throw a raise across the board. If I ever need to move again I'll be heading right back.
When I dropped the truck off they wanted me to just sign the paper and leave but I went inside to go over it thank goodness because they tried to charge me for not filling up the gas when it was over the line! Scammers!
Excellent job checking in 1 day early. Staff were very helpful. In and out with 26 foot truck and trailer in less than 10 minutes. Will definitely use again. Thanks!
Great experience. Best U-Haul site I have ever visited.
Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.
I picked up a trailer at 3:15 PM. I was told that I could return the trailer prior to closing time of 5:00pm and NOT be charged one extra day of rental for being 75 minutes late. I returned the trailer at 4:45 and I was charged one extra day of rental.
What an outstanding crew. If customer service is an art, the employees here have mastered it, they should be considered Harvard scholars. My experience here was the best from scheduling my equipment online to the actual picking up. I am definitely going to use this location for all my moving needs even if they are further away because the service provided is worth it. I will be back!
Great experience both pick up and drop off. Tks.
Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks
Guys were great. Even friendly towards my dog !
In all honesty I can't suggest anything. The office was clean, organized and the staff was awesome. The compound was very organized and clean. The compound staff was very clear and helpful in describing the equipment use and safety!
One thing about office, it could have better access for ASA, ramp to get in and out (I require a cane).
It is important that the vehicles are clean and in good working condition. The truck I rented had a very loose driver's side mirror that was dangerous to use. I hadn't realized it until I was out on the highway.
U haul knows how to take reservations but doesn't know how to hold them. I called to make a reservation Friday and provided a CC# to rent the truck for a 24 hour period. When I arrived at the store the truck was rented to someone else. No other trucks available I was left losing time and money. The associates at u haul were unintelligent and quite rude in regards to the reservation doesn't mean anything. People have the right to call and reserve trucks and yet u haul doesn't know it's their responsibility to honor it. It was a terrible experience with the worst company I have ever dealt with. BBB will be contacted and your company rating with diminish due to lack of common sense and due diligence.
The guy who checked me in when I returned the truck was friendly and helpful.
Good Customer service. Very efficient check in, vehicle claim and return process.
I rented a car dolly. The only comment that I have is that the ratchets were very difficult to use. A little grease would have done wonders.
the customer service we received was excellent. The staff was great to work with and the facility was clean and everything from picking up the truck to dropping it off was handled quickly and efficient.
Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!
24 hour access would make it perfect.
Denver staff were awesome. Friendly and helpful.
Great experience. Sam, on staff, was awesome. Very helpful.
Everytime I called customer service they had issues with the system which limited the extent to which they could help me
Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.
Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.
I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.
You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!
I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.
Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.
I would like better access hours. The staff was very, very nice but long lines were a bummer.
No place to park. That`s the only reason for not recommending.
staff was difficult to talk to and generally unfriendly and unprofessional.
The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.
very friendly and convient
units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.
Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.
Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.
Love the customer service
Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.
Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.
No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.
Everyone was very friendly and helpful.
There was no communication regarding the switch to the remote location as I required staff assistance
I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.
I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%
The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.
Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.
Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.
I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.
The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.
First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.
All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..
the manager Jason was very helpful
Renting here was just tops.
Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.
My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.
Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :
Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.
Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.
Roof leaks appear to be a concer
Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.
The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!
Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.
The ladies and gentlemen are always super nice and efficient!
Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.
You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.
From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.
the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.
Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking
The staff was very helpful when I moved in and out of the facility. Great customer service.
Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.
I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST
Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.
Very accomodating and understanding to my incraesing needs
Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.
I was very pleased with the facility in every way. Thanks
I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.
It was ok. Nothing more than I expected. Wish there were rat traps in the unit
I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!
Door and latches should have been in better condition
Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.
Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.
Staff was very unhelpful and seemingly disengaged.
This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.
Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.
Very professional and helpful. Thank you!
I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.
Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.
The staff was great and extremely helpful. It`s the online booking that I had a problem with.
Friendly and professional staff. A great experience and will use again if I ever move again.
There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.
Great experience but the hours were inconvienent for the facility being downtown Denver
Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.
This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.
Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.
Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude
I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.
nice clean well-lit facility. a little hard to get to, but that`s not a big deal.
Quick, friendly, great service!
Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.
The extended hours should not cost extra.
The manager, sam gray, is friendly, helpful, and accomodating.
Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.
My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility.
Very good service. Impressive customer service from all I dealt with. Thank you.
The process was painless and very affordable.
I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.
Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.
never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.
Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not
Very friendly and helpful staff
Overall the experience was very good, just wish they were open later during the week.
Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.
The box had broken hitches
Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!
Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!
When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.
well organized and serviced
Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.
It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.
Very clean, very fast service.
Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.
While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.
Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.
Thank you for the nice staff
Didnt apply my active duty military discount as they said they would.
Very friendly staff and helpful, eases moving stress! Thanks!
The management made the experience easy
The staff was super! They were helpful and friendly.
The staff here are very accommodating and helpful.
Staff is very friendly and helpful. They worked quickly to get me on the road.
Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.
Great Staff and storage facility
Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.
Too expensive and would have appreciated longer hours open.
I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.
Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate
I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.
Everything went as I expected. I was very satisfied.
Central phone service not wholly accurate. Or at least consistent with this location`s practices.
Will return again
Definitely would do business again.
Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing
Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.
Sonia was great, thanx sonia for all your help!!!!!
The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.
Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience
The boxes were smaller than advertised and the door of one of my boxes fell completely off.
We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!
Overall, I have been very disappointed in the customer service.
Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.
Maybe extend the office hours opened to access boxes
The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.
The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.
Employees were very helpful!
Storage areas are very clean-location was very convenient for us.
No complaints! Very clean and very friendly staff!
First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!
Extended weekend hours would have been more convenient, on occasion.
Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.
staff was always helpful and pleasant
The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.
Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.
In my time of need they where to help me
Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.
Very friendly and helpful staff. Great sense of customer service.
VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.
I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!
You would be cray to store any where else!
good service, nice bathrooms.
Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.
Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.
The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.
It was not very well temperature controlled and it is not in a good location.
New guy needs more training.
U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.
My favorite feature is the automated billing to my credit card. I do not live in the same state so this easy solution gave me piece of mind my property would be secure.
both uhaul facilities in california and denver were great
Service was prompt and the moving experience was pleasant.
Quick, friendly staff. Access to doors and loading areas was awkward and not terrific but for location it was decent.
I rented a unit on the first floor. There was a mesh ceiling over unit. My belongings had a large amount of dust soot over them. Thats my only complaint in entire rental experience.
Everyone was very helpful. I rented a storage unit and it was all very easy and the unit is exactly what I need.
There was broken furniture left in the Ubox when I arrived!
The staff at this facility are outstanding!
Al around, a very positive experience. The guys behind the counter were friendly, engaging, and competent. Great job, U-Haul!
Absolutely everyone at the mile high station u-haul facility was incredibly helpful. Particularly, Sam, Sam, Ron, and Gaby were wonderful to work with
I had several items damaged during transit. Glass would make sense, but when two 600 pound ratchet straps isn`t enough to hold things in place, that involved some rough jolting.
after making a 1st floor storage unit reservation, when we arrived we were given a 2nd floor spot. many extra hours were spent just loading/unloading. very disappointed.
My only displeasure is that the CSA`s don`t know how much storage space is needed approx to unload a certain sized truck. I was told 1 size locker for a 17foot truck, but it took 2 lockers.
Floor could be a bit cleaner, but overall in good shape. The free month with a one-way rental is a great deal.
staff very friendly, but was disappointed that although the unit was listed as climate controlled it was still over 90 degrees during the summer
It was a really good experience en general
Associate were absolutely wonderful but the facility is difficult and unsafe to access. Only one loading area. The elevator can only be used by one party at a time. Stairs were horrid.
Went in upset with service and left very happy customers thanks to professional and fast attention from managers. Wish I could write more than 200 characters.
The cleaning lady had the key to my storage unit, so that took another half hour. The moving crew paid by the hour, and I, just waited.
Everyone was friendly and helpful and the location was secure. However the climate controlled second floor was still over 90 degrees in August.
Parking for loading and unloading is inadequate...you basically have to use one lane of a 4 lane undivided road to unload a truck.
very convenient location and the storage area was nice and clean.
My distaste for uhaul goes far beyond what can be expressed in 200 characters. Staff generally as helpful as they can be, just start ANSWERING YOUR PHONE!
My only issue was that the storage unit was very hot in the summer and very cold in the winter, however the staff was execellent!
Seemed to be very well maintained, even though it is a very old building. Carts were always available to use. The only complaint was that my unit was far away from where I parked my car.
I was very pleased with the service provided by Mile High Station. Very professional.
They could not find my reservation, Did not have the size storage area i reserved, told me my one way truck rental was illegal. Mr. Little was the main poc.
Service was great and the people were always very helpful
Attendant was very helpful and pleasant.
Customer service was great, fast and efficient
Very nice and helpful as soon as we pulled in. He showed us around so there was no confusion!
This facilities is greatly under staffed. The manager, only one on duty, was swamped.17foot truck full, was poorly given. I`ve used U-Haul a lot in the past, but this was not a good experience.
Everybody was friendly and they received the trailer drop-off promptly.
Facility is always clean and the staff very friendly and helpful.
Professional and courteous staff. Storage units expensive for size but convenient to have vehicle rental and storage in one location.
Very good. Everyone was helpful. We had a mix up on one of our U-Boxes the delivery people straightened it out right away.
the gentlemen were friendly and helpful.
your systems computer take way too long though.
Very good albeit slow service, especially in comparison to most UHaul facilities.
Very helpful and friendly. Clean, nice facility.
Staff is slow, distracted, and inefficient.
The staff was always very helpful when I had any questions.
All of the staff was helpful and the only trouble I encountered was avoiding Bronco`s traffic on Sunday.
The employees in the mile high station were very accommodating and courteous. I enjoyed working with them. I also liked the no hassle contract with Uhaul.
The unit was easily accessable, and you have plenty of tools needed to make storage easier.
My experience was actually excellent.
Very nice people to deal with. Clean unit and easy to get to.
We wished we knew in advance that we`d have to buy a circular lock and would not be able to use the one we had. Samuel was very helpful with the check-in process, though.
Everybody was extremely helpful and everybody there was very personable
Requiring customers to use a specific type of lock on their storage unit, one that you sell for roughly 25% above market price, has encouraged me to use one of your competitors in the future.
Ryan was wonderful to work with and very nice!
GOOD CENTRAL LOCATION. GOOD COOPERATION FROM STAFF, ONLY ISSUE WAS ONLY ONE ENTRANCE FOR ALL YOUR CUSTOMERS TO UCE. BUT MOT BAD
Ron Pedersen does a great job with this facility - always willing to assist to make the task as pleasent as possible.
My experience was extremely pleasant. The customer service was superb!
I am sorry but my experience with UHaul, at every level, was very poor. My reservation was changed, my hitch installed incorrectly - and more. Peace. Renee Valentine
The build was awful, the floors are cracked and makes it impossible to us crates to move your stuff. I would not rent there again for that reason! Staff is great though...
Ronald the manager was helpful, patient and kind. It really couldn`t have gone any smoother! Moving is such a stressful time and U haul certainly made it easy!
You and your staff were great. I will recommend your Storage Facility to anyone looking for storage.
I am having a great experience at this uhaul location. The dock is open everytime I need to get into my unit and the Assistant Manger Ryan helped me get everthing set up in a breeze. Thx again guys!
It seems a bit dirty and the rafters above are covered with dirt. If I were going to stay longer than 1 month I would probably move.
Excellent customer service
Upon checking in we were ignored for almost 40 min. People were rude and unhelpful. It took longer then an hour to get into a locker.
The door to my unit was broke anyone could have broke in and asked every time I was there to have it fixed. It never was.
The ramp on level two might pose a safety hazard to `weaker` customers and there was dust on the ceiling. However, nice facility, and nice/helpful staff.
Fantastic staff. Friendly and attentive.
Please STOP emailing me and sending mail to the addresses I registered when renting trailers/vans/storage. VERY ANNOYING!!!
The staff here is wonderful!
The staff is the best! So helpful and friendly even when its busy.
The young man working behind the desk was very helpful. He took the time to show me 3 different sized storage units.
Everything was easy and the guy was very helpful.
Poor customer service. The manager was nice, however the rest of the staff should not deal with the public.
I was very impressed by everything, especially the staff.
The staff was friendly and the store well managed.
Ron Pederson is an excellent manager. I would recommend this facility based on his character alone not to mention how well he maintains the place.
Everyone was very helpful!
Real nice,friendly and helpful people..
I only rate it average because it is understaffed. Other than obvious staffing and phone issues, the staff there was awsome! Way overworked and underpaid I am sure.
I was there for 2 hours making arrangements and getting wrong keys- had to back again. They tried hard, but the new computer system was difficult for them to work with.
Ron and Robert provided excellent customer service. Thanks for all your help. Uhaul should be proud to have these outstanding employees working in their stores.
Problem getting access during busy truck rental hrs.
We vacated 4 days into the new month but no proration was available.
Access to storage only during limited operating hours.
There is a line everytime I go and only one person working the counter. I will never use this facility again due to the excessive wait.
I like the fact that there were pull carts to help me transfer my things to my storage.
The staff at this location was reasonably helpful and friendly. I was however irritated by a few of Uhaul`s practices and policies. Feel free to call me if you care. 200 char limit is not helpful.
I had a good experience - helpful staff and nice facility. Thanks!
Don was great to work with, great experience.
Staff were friendly, helpful and did everything they could to make the experience seamless!
Clean and well maintained facility.