In short, No. I would not recommend uhual, UBox, or their subsidiary movinghelp.com for any move, ever. Unless you're a masochist. Terrible customer service all around, deceived and flat out lied to. Spend the extra money get a pod, the boxes are metal and weather-proof and the customer service was excellent.
I will say, I never dealt directly with this particular location, however the entire UBox experience was terrible, and I cannot wish this experience on anyone. In concept this seemed like the best, and most logical choice. I used movinghelp.com in conjunction with UBox, so the box was to be delivered to my apartment, loaded, shipped and unloaded. The first set of movers never called me, I called them twice, and finally got a hold of them to set up a time. When they finally arrived, they proceeded to load my box and seemed friendly enough, because I was on the 8th floor I was unable to be both downstairs as well as upstairs, and apparently chose the wrong location. But we will get to that in a moment.
After the box was loaded and no - not everything fit. I watched as my personal possessions were carted off. I took down the box number just in case. And then I waited. My card was never charged so I called uhaul the day after my box was supposed to ship. I was hung up on three times, transferred mid-sentence, twice to a number that just rang indefinitely and one to a young man who also hung up on me. I emailed uhaul, with no response, and live chatted with an individual who gave me an alternate number to call. I spoke with a relatively pleasant individual who said she fixed the mistake, (apparently the arrival date was entered as the ship date when I booked on the phone) and my box was shipping within 24 hours. Grateful, I hung up the phone, only to get an email stating that the box was going to arrive at the end of September instead of the agreed upon date of August 26. Frantic I called back, and she assured me that it was just a system glitch and everything was alright. Pacified, I again waited. I packed up the remaining boxes and drove across the country. Upon arriving, I realized there were no chargers for UBox to my card, and there was no shipping information on the website. With a deep breathe I sat down again to attempt to find my stuff. Again was transferred multiple times mid-sentence and disconnected on a whim. I finely spoke with a woman who, while did not hang up on us (which we considered a win) was incredibly vinegary as she explained that the box was due in next week and there was nothing she could do. She informed us in the morning we would have to call another number.
Flummoxed, both by being treated so rudely and her inability to help, we hung up armed with a third number. In the morning we called again, to another woman at a shipping facility who apologized but informed us that we had called the wrong place and while she could see a ship date of the end of September (a month away!), she also co