Customer Reviews for U-Haul Moving & Storage at Mile High Station
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Mile High Station
Thank you for taking great care of my stuff.
Very quick with setting up trailer and the return. Thank you!
Great experience, fast check in and fast check out. Well managed store. Bravo.
A little hard to find. Service was excellent, staff friendly and helpful.
Very helpful. Cassandra was especially helpful and enabled a change to pre-arranged storage facility. Her help and demeanor were VERY welcome after a 24-hour drive. Very impressed.
Everything went smoothly. Thank you so much!!
Excellent overall experience. Thank you!
Actually the total experience was excellent in every way. It's been a long time since I rented anything. You were fantastic.
Staff were wonderful at both Denver and Hartford. The ubox was a perfect way to move cross-country. Thank you!!
Very helpful staff. Efficient and knowledgeable.
Very clean and well maintained!
Kyle was fantastic! A non-profit discount would make the experience even better!!
It would be nice if the trucks could transition into having
the interface connection for phones. I know you can't do it on old equipment but possibly with new trucks!
Need to catch up to the current system of playing
music on radio through interface of phones!!
I guess you can't pick location but employees were awesome and helpful
Everyone was really nice and very helpful. They took the time to show me where i could park space for my bbelongings. There's nothing more to add other than great people great service. THANK YOU!
thank you Mile High Station for all your help!!! You guys are great to work with.
Uhaul made my move 100% better. From wonderful customer service, to smooth and easy transactions. I even reserved and paid for moving help with their website. I couldn't be happier!
I've used uhaul ( and other rental companies) multiple times and this was by far the best experience of them all. From the greeting in the early morning to the seamless return on the afternoon, this location surpassed expectations. Great job!
I was not told that the storage unit I had reserved was not at this location, but actually 10 minutes away. Then I was told that I had to buy a new lock.
When I got to the location of my storage unit there was an RV taking up two spots at the loading bay. They were charging their battery from a plug inside the store. I asked about the situation at the Uhaul store and was told that these people are caught there on a regular basis. That's ridiculous.
The only good thing that came out of my transaction was a "free" month of storage.
the fact that my storage unit was 2 miles away in a different building location was never mentioned to me in either email or phone conversations.I had like 3 phone conversations with ppl about unit.
Great crew and best run Uhaul I've ever been to. Highly recommend
This is my second time renting at this location and the folks there are super nice and helpful. Makes me want to send people there!
These guys are fast, courteous and professional - I highly recommend them
I have to say I have never experienced such a great check out. I am never experienced such a friendly and efficient checkout process. I called ahead to get directions and they are perfect and in the moment I rolled and they were there to greet me and have tomato and set me up to my apartment to unpack. I need turned two hours later and they were there again to greet me with a smile and kindness and quickly get a check through and I was often running. By far the best experience I've ever had a customer service environment
Excellent facility with a great selection of vehicles.
Great group of guys. Attentive and accommodating.
The staff from beginning to end was absolutely wonderful. Thank you for an easy rental! We'll be back for our next move- hopefully not anytime soon :)
Chaz went above and beyond to help me and make sure I was taken care of! Chaz identified major issues and negligence with how the location that I picked the dolly up from set everything up! Chaz was great!
My unit was on the 3rd floor and although I paid for air controlled, the air conditioner was broken during my 3 month rental. It was upwards 120+ temps.
The Mile High UHaul team is a ray of sunshine on a cold and rainy day - fast, friendly service, these guys get me on the road in record time, every time. I know I can always count on Richard, Phil, and the rest of the team to take good care of me and that my rental equipment will be well maintained and clean..
I had a good experience driving a big truck from California to Colorado all went normal and smoothq.
staff was excellent. Checking in and out was a breeze.. I loved working with this store and will return!
Staff very helpful. Place kept clean.
Super Helpful! Great Experience!
Truck was dirty on the outside, very dirty, agent said they didn't have a "wash rack", they could drive it to a car wash I would think. A personal house key was mistakenly left on the trucks ignition key ring, agent accepting vehicle found this key after I dropped off and headed to airport, the key was thrown into a box with no tag id'ing the vehicle/ renter it belonged to, this means there is no way for me to recover that key, it would have been simple to tag the key so that a local contact could come and pick it up. On the plus side the location is excellent, close to public transportation and the rate was a good value, staff was friendly and courteous.
I've used this location several times and the employees are always very friendly and helpful. Very attentive and move quickly throughout the processes. This location is a little bit farther away from me than others but I will only rent from there due to the quality of employees and services.
As always, fast, friendly & excellent service!
Location easy to get into and out of. Well located for my needs pick up and drop off was quick and easy
It was a quick and easy experience. The guys were friendly and helpful.
Require people to bring vehicles back FULL of gas. I over spent to try to fill it to some nebulous middle point between 3/4 and something and it is a real sore point for me. AND what is the "environmental fee"?
Restroom was continuously occupied by staff
Nothing! I arrived before the store opened and the staff was very helpful in getting me hooked up and on my way early. I really appreciated it. The trailer pulled very nicely with a 4 cylinder car, we had no problems.
Very friendly and helpful staff! Great crew, convenient location and excellent selection of vehicles. Thanks-
..Cassandra was helpful she went beyond my expectations as an employee. She was patient and attentive. When we found a unit Brian was very helpful getting my stuff in
(U-Haul as a company... Not this location) I don't like the way U-Haul handles the fuel. Why don't they just ask you to return if filled up like the rest of the world? I'm to fill up to 1/4 of a tank? Then the next person has to fill up before they go anywhere?
The return process went extremely smooth. The service level met my expectations. Kudos to Phil for being friendly, attentive, and helpful!
The people that were working were great, fast and friendly.
Friendly helpful staff. Definitely happy.
Great employees and extremely kind and helpful. All around the best experience I could have asked for.
I was very tired and ornery when I arrived at the location and the staff was able to accommodate my request and was very friendly. I`m very pleased with the outcome of my move.
We did not end up using the storage. The manager was extremely helpful. Unit was indoors, didn`t think to ask first and it wouldn`t have met my time schedule.
Minor issues: 1 always a scavenger hunt when it came to locating a cart, and 2unable to locate broom and dust pan to sweep out unit when empty.
extremely efficient out and in... very fast, quick, and friendly.. i would definitely recommend this U Haul location to anyone!
It turned out I had reserved a truck for pm without noticing and meant am. The guys at uhaul were helpful and were still able to get me a truck. So thank you very much for that. Only complaint I have is charging .99 cents per mile is way too much and ridiculous and not well stated by your adds even somewhat deceptive. I would recommend giving the first 10-20 miles as part of the rental price.
With 200 characters, I cannot say all that I want. Instead, know that I will never use Uhaul ever again. No matter where I move. There must be someone better because you`re just awful.
I rented a truck in the evening and returned it the next evening, at 7:03 pm. Since the location was closing, I was told that the system had already shut down but that they would honor my 1-day return when they checked the vehicle in in the morning. However, I was still charged for a 2-day rental.
appreciated the ease of dropping the truck off after hours
I experienced issues with the arrival of my Ubox at the final locationNJ and the Denver location contacted me to try and help the situation. It was very much appreciated.
The gentlemen on duty were very attentive and hospitable.
Start to finish a great customer service experience.
Best service, most friendly service, I've ever received. Top notch.
Keep it up. Everyone was quick and helpful. Nice experience.
The location needs more counter help on weekends when most people rent trucks. As is, even with online check-in, customers have to wait in line a pretty long time.
Representative provided excellent customer service and problem solving to ensure I kept my costs low. He asked about my furniture pad needs. I said I may need 8. He suggested that I take a set of 6 pads to use and if more pads needed, then I could break the seal of the 6 pads that are kept in the truck. I ended up only needing the first set of 6 pads so no additional costs incurred. Thanks!
We had serious mechanical and electrical issues with first truck. Customer service at counter was responsive. Mobile Service had communication issues - -the left hand did not know what the right hand was doing. The guy out in the Uhaul lot was rude to us when we picked up our second truck. Instead of expressing any empathy for our many trials and tribulations the day prior with the first truck, he said we should be grateful we weren't charged for gas.
Customer service was great. Equipment was old and worn out to the point of being useless.
Staff was very accommodating and helped resolve a couple of minor issues with booking online. Clean storage space and clean rental truck.
Have the employees check in the truck, not the person returning it. I was annoyed to have to go through a point inspection with the uHaul employees. I felt like I was doing their job.
This was a significantly better experience than the last time I used Uhaul. This location was friendly and efficient. I had no issues with pick-up or drop-off of the truck. Seemless.
I did not receive a credit on my invoice for unused boxes that were returned with the truck
The staff was excellent! The furniture pads we reserved were not in stock, which was frustrating. Overall a good experience.
Extremely nice people working there. Great customer service.
It was a great experience and we could easily get the truck and drop it off after hours....thank you!
The staff were excellent at this facility.
throw in a dolly and a handjob
This U-Haul location made the process of renting a cargo van very simple. I would highly recommend their services and would certainly use them again.
Very friendly and quick. Thanks!
I loved this place, it is now my new go to U-Haul. Phil who did my original contract and return is great. Outstanding customer service, the BEST U-Haul store hands down! Highly recommend it.
I showed up at the wrong pickup location and they were kind enough to sort me out with a truck at no extra charge! Will definitely recommend!
Have your trucks well maintained. The power steering went out in nebraska. It was already replaced but poorly done. I spent a day and a half sitting.
So quick in renting and returning. Friendly staff, especially Phil!
truck wasn't washed - bugs all over front just like it came off road
the wrong trailer was reserved was sent to other locations that did not have the trailer that was needed
The elevator was out of order on two days when I was loading into two different units.
The staff at this store was great. Very friendly and helpful.
Great facility. Great customer service.
There was a great deal of confusion trying to drop[ this trailer in a city I was not familiar with. The drop off point was closed but had 24hr. drop off which was accessible. I had to get on the phone with U-Haul in Arizona and they wanted the building address, there was no address on the building. I was switched to customer service somewhere and spent quite a bit of time trying to confirm the drop off place location. It was in a congested area near a NFL football stadium where a game was just getting out and all the access roads were blocked. There was a neighborhood u haul place but they would not accept the trailer. I only hope customer service passes the info on to the drop off place the next day?
The van was clean on the inside, but very dirty on the outside. However, the customer service was as good as it can get. The man that checked us in was knowledgeable, & friendly, and the check in at the end was quick and easy. Thank you,
Allow the customer to confirm the mileage and gas tank level. The mileage in my paperwork was correct, but the gas level was not (off by 1/8 of a tank, which was several gallons -- over $10 of extra gas).
Nothing, I had a great experience with this location.
pick up and drop off were easy
Changed location from nearby Sinclair station with rude attendant who could not unload transport dolly. Also no accommodation offered for intermittent A/C nor drop off change.
I really don't see anything to improve on,the guys @ mile high station are very good at what they do,I appreciate it,keep up the good work fellas,I will definitely be a repeat customer!
Staff was very helpful and great during check out as well as return.
The staff were quick, friendly, and super accommodating! What might be a hassle, wasn't even close to being one! Richard helped me inside and with the return, and the young lady who was in the lot was super friendly and helpful as well!
Very accommodating of after-hours delivery.
The helper was rude and wrote us up. There were three people trying to move in at once. One of the people made a incident with our movers. I feel there should have been an additional helper to help with the staging of things to go on the elevator and to see that the elevator doors were closed ASAP. Very diffucult move in took over 5 hours
Associates were great!!!!
This was the worst customer service experience I've EVER had. I called a month in advance to reserve a truck and was quoted a price which ended up being totally different the day I went to pick up the truck. Seeing as I was exhausted from moving, I didn't argue the price (though I did mention it) and decided to cut my losses and rent anyway. When we returned the truck we got out and an employee opened the back to sweep it out. My boyfriend went to hand him our paperwork and the guy looked him straight in the face and said, "I don't fucking need that." So- we went inside to check out and told the person inside what had just happened to which he responded, "Yeah, that guy is a little grumpy today." ..........Um... Are you kidding me!?!? I will NEVER use this company again. If anything, I think they owe ME money for having to deal with their awful customer service. So bad.
Staff was helpful and courteous
after I made the reservation for my son on my credit card and had confirmed the price when he went to pick up the truck they suckered him into buy insurance. Being young and on our auto insurance he did not realize that ANYONE who has halfway decent auto insurance is covered thru their own policy. Uhaul and all the car rental places should stop clapping the coffin. And on top of that the inside of the truck smelled heavily like marijuana???????????Was not happy with this whole situation.
Very happy with the service from making the reservation to returning the truck. Keep up the good work.
Richard and his staff at the Mile High UHaul were incredibly helpful and accomodating in every way possible.
Tell the correct info over the phone
Service was quick and professional
You saved my reservation under a females name when I am a 21 year old guy and there was absolutely no record of the receipt that I had in my hand. This entire operation is quite pathetic but it's all good I just wanted to vent before I go into work
The moving experience was good, Just have a few comments on maintaining the truck better for the next customer:
- the rear door padlock was broken/jammed. We used our own.
- the driver's side mirror kept moving out of position. Needs tightening.
Everything was easy and I can't think of anything that needed improvement. .. good job Uhaul! !
great experience with the team
U-Haul is my storage provider of choice!
The people here were professional, efficient, and helpful.
truck dirty and people real rude
parked in there customer parking spots and they wanted me to park some where else and I told them no there was other customers there and I was parking there.
Everything, as usual was perfect!
There's a great staff at this location, Freindly and efficient. The equipment was in great shape too. I had to rent a truck and a van over the space of a couple of weeks and both were great rides. I had the opportunity to pay less with a different company but chose U-Haul because of reliability.
extreemly friendly and helpful staff thank you
They worked around my ever-changing needs and helped me with the rental and return process to make it as easy as possible. The van was perfect for my multiple moves and move-related projects!
Hard to find due to construction. Gentleman at the location were professional and courteous.
All employees were so friendly and helpful, making sure I was renting the right equipment. Their prices work for me. I even drove the big truck myself, a youn gal of 79!
The guys there were great Eddy and Diego made things easy
The rental truck I had air conditioning quit working half way through the trip.
Other than that the truck equipment worked very well and was up to-date.
As always, Richard and his team were efficient, friendly,
and made my rental experience pleasant and smooth. I'd recommend (and I have) them for anyone needing rental or storage
The vehicle cab and cargo area were clean, and the truck was well maintained. The exterior of the truck was dirty when I picked it up, but the staff at the location were very helpful and courteous.
The truck rental was extremely expensive. I have no idea why it cost me 99 cents a mile plus gas. That is crazy. From now on, I will do everything I can to find another option for my transportation needs.
service was great Phil Eggers was very helpful
The overall process was quite easy. The truck worked well and the return process was very fast. Thanks.
Staff was great, friendly and helpful. The take a box/leave a box option was fantastic love that program.
Customer service agent was EXCELLENT!
Employees are always very friendly and helpful. Good well maintained equipment. No problems or issues at all.
The truck shimmied bad from 35 mph to 60 mph. Something very wrong with front end, made for a unpleasnt drive.
My issue with U-Haul is this: I made a reservation at a different location because it was directly in between the place I was moving out of and the place I was moving in to. I received a confirmation email after I made the reservation. Some days later, I received another confirmation email. I just assumed it was a reminder notice since I had ALREADY been confirmed. However, on the 2nd email they changed my pick up location (Instead of arranging to have the vehicle brought to the location I originally reserved). Since I didn't read my 2nd email, I naturally went to the original store that I set up my reservation at. Because they changed my pickup location, I had to waste MY time driving across town and try to find this place. It cost me valuable time and money, because now I had to drive and pay for the extra miles all because uhaul couldn't do their job. I also was charged for the dolly which I specifically told them I wouldn't need and I didn't use, but they charged me anyway. I was so furious about the whole experience that I will NEVER use U-Haul again...and I will definitely let all my friends and family know about how U-Haul treats their customers and their wallets! I hope that other custormers aren't treated as poorly as I was! I would never run a business this way!
Location was very hard to find but a warm welcome when I found it. My drivers had a very good experience also.
Just didn`t seem as nice and upscale as other UHAUL and other storage facilities as well.
Van could have been cleaner, but just happy it was sound mechanically
Customer Service was top notch. They helped me get the right receiver and hooked it up for me.
Very friendly staff willing to answer any and all questions.
Nothing - the personnel at this store were awesome. I had a tow hitch installed at another facility, but didn't receive all the parts. Instead of making me drive to the other store, this U-Haul took care of me themselves.
They also had all the moving supplies I needed. And instead of letting me juggle the boxes across the road, the girl helped me out without asking.
Instead of being a time-consuming task, this U-Haul store made my life a little easier that day. And for that, thank you!!!
Phil Eggers was great! Very sensitive about our time situation.
it is not an easy place to find, GPS sends you to the west side of the platt river. What was more frustrating is I reserved a truck in wheat ridge and last minute had to go all the way downtown, which made me have to drive double the mileage I had planned on...and yes I had to pay the difference. 2 thumbs down and I will definitely not be recommending u-haul.
Very handy access to an from I-25
Solid vehicles and great service
I rented a truck a month in advance and two days before the rental you changed the pick up address. When I got the the second address (in another city btw) you sent me to a third address three times a far from my house as my original address and told me you were charging me by the mile. I rented this for my kid because she asked me to but I will never use or recommend U-Haul again. You sent me on a 1 hour, 20 mile trip to pick up something I rented a month in advance to pick up 5 blocks from my house. You're the Radioshack of the moving business and in my 30 or so years left on this planet, I will never call U-Haul again.
Excellent customer service.
Moving is always stressful, but thanks to Richard, I was able to get all of the help I could need. I was easily able to contact him and got exceptional customer service.
This was the best U-Haul experience I have had before. I picked up the truck in less than 10 minutes! At other locations in Denver, I have waited up to 45 minutes. The check-out process was extremely easy as well.
I think you should account for estimated mileage in the quote/deposit. Then adjust the final cost according to actual mileage.
Very quick return, no issues at all.
Excellent service - thank you!
I have never had any problems when renting a uhaul, that is until this time. I spoke with two customer service representatives, who told me if I waned to pay in cash, I had to leave my card on file, and pay a $100 deposit, which would be given back to me after the uhaul was inspected for damages and everything was good. So I attend the original store that I had reserved my uhaul truck at. I show up, the guy tells me that if I wanted to pay in cash, I had to not only leave a hundred dollar deposit, but I had to leave something valuable, such as my car title. Really? A car title and a $100 for a uhaul that I would be using for 30 minutes? So I call uhaul, complain, they tell me that independent owners can make their own rules, and refer me to this uhaul location since its corporate owned. They told me that I would pay the deposit and everything would be good. However, once I show up, tell them what's going on, and attempt to once again, pay in cash, despite my card being on file, they tell me the new "manager" changed the deposit to two hundred dollars. Are you kidding me?! I literally had just spoke with uhaul and the only reason I even went to this location to begin with, was because they said it would be what I was told by all FOUR customer service representatives. I ended up paying $50 to rent the uhaul for thirty minutes. Worst experience I have had with uhaul and I don't think that I would use them again.
Everything was perfect. No complaints from me.
Equipment was ready and staffing was readily available both in the office and yard, no problems at all
My initial confirmation was for pick up at the 15500 W Colfax location at 10:00 a.m. - at 2:00 when I called to see if my trailer was ready I was told no - we might have one after 4:00 - so I called the reservation center and they found on at this location. I was also told I would receive a credit to my card for - so I will be keeping an eye out for that
Very hard to find. The employees were exceptional. Overall a great experience. Great equipment and great employees.
The truck itself was clean and great condition. Service was quick too. I was told upon pickup the dolly and furniture pads I had rented were in the back, but should have checked myself since we got home to discover the truck was empty. I called immediately and was assured I wouldn't be charged for the dolly or pads. When I returned the check I asked the attendant if the charges were on my bill and he told me no. However, I was charged for them anyway. Luckily, the girl I spoke to originally had put a note in my file so after sitting on hold with customer service they are putting in a dispute for me.
Fast employees...the tall guy with blonde hair could be more friendly but no complaints
This location has good customer service. Today, we tried two other U Haul locations with AWFUL service - lackadaisical, unmotivated, unfriendly, and borderline RUDE employees at two other locations. I don't know why we even tried other locations. This one always has lots of trucks and lots of friendly, amiable, helpful employees.
The girls name was cassandra at the lower colfax store in denver she called me was threatening me that she needed my unit and she was rude. Please contact me 303 9607669
The girls name was cassandra at the lower colfax store in denver she called me and told me I had to move out of my unit. She was rude and unprofessional
Reservation was for a truck and a tow dolly. after loading the truck went back to get the tow trolly only to discover that the wiring of the truck was not working with the dolly.
Truck should have been tested before I lefty the lot.
Everything was fine except that I think it was a little overpriced
Staff was very helpful and friendly!
Richard, Juan, and Garrison were extremely helpful and courteous
We had to leave work early to get to the storage unit, so later hours would have bee better for us. The staff at the store were exceptionally helpful and friendly.
My comments are more related to the uhaul systems than the location or the employees. The time it took to rent the vehicle was excessive, due to the uhual reservation system being extremely slow. The employees handled the situation very well and while the system problems were out of their control, it made the experience less than desirable due to the amount of time it took. For example, it was mins. between screens and several mins for the contract to print.
Richard and his staff are AWESOME!!!!!! They made my stressful day a whole lot less stressful by the compassion and courtesy. Would give them a 11 out of 10.
Card entry system not functioning, but staff was very helpful several times directing how to use a code.
They were great! We had an issue with our lights. They helped us out at a fair price and were able to do it right away. Thank you very much!
Top marks for Richard and his crew! Best service friendly, prompt, knowledgeable. I really appreciate how this team goes all out for great customer service every time.
Quick service, good, easy people to work with, great inventory. Definitely one of the best Uhaul locations in the entire Denver Metro area!
Very good group there. Took time to go over the vehicle and trailer during the stressful move. Chazz and Cassandra as well as the guy in the lot (sorry I can't
remember his name) were calming influence. Movers from 2 educated guys Denny and Josh were terrific!
Showed up right on time, bright eyed, full of energy,
strong like bulls and knocked out the job in 1.5 hrs.
Really 4 star movers.
Customer service was the best! I`ve have seen in, anywhere in years...
Everyone was very helpful and nice. The lady, I forget her name, was the most helpful and knew what she was talking about. Thanks.
I needed a storage unit for an immediate temporary fix with my new move and the service here was awesome it really took some stress out of moving i only wish you were closer to my home
1.DON`T RENT STORAGE HERE.2.Everyone we talked to had problems ranging from paying for 24 access not getting it- total run around.3.Tried to put me into more 3 units locked by them
Security card access was broken. I would imagine the use of a general access code reduces the overall security of the site.
Suggest better 1800uhaul customer service! Shouldn`t be acceptable to double bill then pass customer on to rude rep who told me to keep calling back after I`ve already called multiple times.
Chazz went above and beyond to find us the next size up storage unit.. Cassandra was extremely patient with me on the phone as I had to change my reservation twice ..
only concern! At the 3425 Lipan street storage unit.. Was not able to access accordingly. Sale clerk at U-Haul replace security access card, hopefully it works.. Thanks again.. U-Haul!
Good location, friendly staff, easy account setup.
I was going to write a useful column, but I`m not being told how many characters over I am. SO forget it.
people were friendly and helpful
Facility appeared secure and well kept.
Top notch employee. Works efficiently and timely. Very considerate as well.
Glad to hear that you are going to keep an individual on site during the day.
After a v w Ryan long trip. Mile high made a last problem disappear and relieved part of our stress in a very professional and kindly manner
Very friendly and helpful staff. More so than at any other prior storage experience and I have moved a lot!
This was my first and hopefully last long distance move.However,the excellent service I received by all of the staff, gave me peace of mind.
Little confusion between U haul sites on drop off and pick up locations but we finally worked it all out. Tks
The staff at this U-Haul are friendly, professional and have a great sense of humor. They provided me with the perfect storage room. Thank you U-Haul!
Very happy with the initial, ongoing, and final service. This facility ensured that the customer was happy and informed! Thanks!!
Everything was very convenient and the free month of storage was exactly what we needed. I will definitely be using these services next time we move.
Staff was were all very helpful and friendly. Didn`t care for the way the elevator door operated but we made it work.
Worst experience ever due to Uhaul`s inability to deliver confirmed services. Then blamed by employee for her own incompetence. 5th move with Uhaul and the last one thanks to such negligence.
Outstanding customer service! I was truly impressed. Thank you!
Poor hours and incompetent staff. The were consistently unable to set up EFT, causing annoying missed payment calls.
Never rented storages me this before but this place is awesome for my first experience. Only thing they could have done better was unload our truck and arrange the storage locker... Lol. Tks
Very nice crew. Chazz even was nice enough to back my trailer into the bay!!!
24 hour access would make it perfect.
Denver staff were awesome. Friendly and helpful.
Great experience. Sam, on staff, was awesome. Very helpful.
Everytime I called customer service they had issues with the system which limited the extent to which they could help me
Provided excellent customer service. Very helpful when we arrived from Indiana with my daughter`s belongings.
Using this facility was a complete disaster. Terrible parking. Restrictive hours I requested 24 hour access, too. Useless staff. Disorganized facility with major access problems.
I did not have any issues with this facility until they decided to require a key to access and remove staff WITHOUT telling a single customer.
You advertise the 5x15x8 units as sufficient for a 1200 sqft home. That was incorrect. My 1000 sqft one bedroom apartment did not fit!
I called to notify the office of my move out and then received a rent due notice a couple of days later. Price, location and features changed from reservation to check in. Office seems unorganized.
Staff was horrible and had poor customer service skills. Some of the worst service I have ever had.
I would like better access hours. The staff was very, very nice but long lines were a bummer.
No place to park. That`s the only reason for not recommending.
staff was difficult to talk to and generally unfriendly and unprofessional.
The horrible customer service I experienced cannot be explained in 200 characters. If you truly want valuable feedback you would not limit the number of character to be used.
very friendly and convient
units are 1 layer of drywall have a chicken wire ceiling.The access points are open 2the public who can walk in to the units.there is CCTV but the staff is too busy with customers to monitor.
Employees were nice but there were multiple failures on the procedure. We had no idea we needed a wrench to open the box, the checkout took a long time, they pulled out the wrong box, etc.
Awful experience with customer service, sales, and individuals @ location. Unlikely to recommend U-Haul to other people because of this.
Love the customer service
Issues from the start. Hours posted were incorrect. Wasn`t notified to changes or sent an access card. Couldn`t get staff on the phone and they were rude and uncooperative.
Great facility, I used to chain link unit, was able to pack it to the top and fit more than a regular unit.
No longer anyone at front office to help. New key card access is not user friendly! Items are piling up in main hallways as no one is there to maintain. Cost is high. I would no longer recommend.
Everyone was very friendly and helpful.
There was no communication regarding the switch to the remote location as I required staff assistance
I wanted 24 hour access and to drop off a truck on site. I got neither. My storage unit`s 2 miles away, only accessible until 5 pm. No parking for an hour. Terrible experience.
I made a reservation on-line only to find out that there was many additional charges. Mandatory insurance, after hours charge of $10!, and you have to have a certain lock. additional 30%
The UBox took 10 days longer than expected and my movers had to go to the Uhaul location three times in order for it to be ready. Uhaul gave movers an incorrect location.
Besides the fact that the trucks get bad gas mileage, everything else about U Haul is top notch. Will definitely use them for my next move.
Jason was excellent. Staff was on point and friendly, I will certainly let me friends in the area know this is the Uhaul to go to! Great staff all around.
I found the site always clean, easy access. The only thing is that railing on the loading dock is completely in the WAY! it prevents easy rolling of items onto a truck.
The staff was friendly and helpful until the day I moved out. She followed us around, citing rules and regulations. Then we could not find her anywhere after we finished.
First off, the problem with my UBox were caused by the location it was shipped from in NH, so not this location`s fault.
All my things were secure and once I forgot to lock my unit. Uhaul let me know and also watched everything until I could come to lock it properly..
the manager Jason was very helpful
Renting here was just tops.
Very helpful staff at this facility. They offered to back my rental truck into the narrow loading bay.
My experience with the Uhaul store on W. Lower Colfax was superb. Jason and his team were extremely helpful. The ubox delivery time-frame: not so good. But I realize out of the Uhaul stores control.
Even in the snow and cold the lady working in the lot was cheerful and friendly. makes a big difference :
Front desk nice and helpful but did not seem to understand or be able to access their own systems. More training needed.
Every staff person was helpful and courteous. The facility, including the bathrooms, was always clean. I was extremely pleased.
Roof leaks appear to be a concer
Very clean, with helpful staff, and easy access by loading dock and elevators. There`s always plenty of carts available for use.
The staff was wonderful. I wish I could remember the young lady`s name, because she couldn`t have been more friendly and helpful. Thank you!
Would have liked to have gotten storage unit I had requested at a cheaper rate and was confirmed 2 times. Also was supposed to be a first floor unit. Ended up on 2nd floor.
The ladies and gentlemen are always super nice and efficient!
Amanda and Erica were very friendly and accommodating. They always had a smile and positive persona.
You didn`t let me know that the 2 box trailer I rented at mile high was not a standard elsewhere. This resulted in serious heartburn and major problems the day of my move.
From the beginning, the reservations were not good. I was placed in a very dark corner of the facility, and treated rudely by the staff.
the girl who works there is lazy sitting there with fake long nails and has no customer service. When you ask here any question, she is slow to respond and acts like we are bothering her privacy.
Access was good, I only needed the smallest unit, but it does have a beam in the ceiling that makes load in a bit of a challenge when stacking
The staff was very helpful when I moved in and out of the facility. Great customer service.
Our storage unit was right by the loading dock, so it was damaged from the outside from trucks backing into our unit, pushing the door in about 4 inches and dented the wall as well.
I cannot keep my disdain for my uhaul experience in under 200 words. 10`x10` storage unit with a 5` tall door?? GENIUS AT IT`S FINEST
Amanda and her sister were very accommodating. I do not believe that I was told that I would have to return the truck and car hauler to a different location. Very inconvenient and inconsiderate.
Very accomodating and understanding to my incraesing needs
Everything was good. The load and unload area was on the street, and if traffic was bad, would have created an issue. Was sent to Lakewood to drop off trailer.
I was very pleased with the facility in every way. Thanks
I was unable to close my account because I missed it by a day. So I was charged for an extra month and unable to close the account until paid.
It was ok. Nothing more than I expected. Wish there were rat traps in the unit
I was very satisfied with the Ubox and all the different options provided for moving it and storage. Thank you!
Door and latches should have been in better condition
Moving can be stressful, but my experience at the 2000 W Lower Colfax storage unit was not. Please recognize the staff for their excellent service and well-maintained facility.
Associates were friendly and helpful, particularly in the shipping yard. She helped with directions, explained the unpacking process well, and shared a laugh. Thanks.
Staff was very unhelpful and seemingly disengaged.
This particular location is great. The Uhaul shipping experience, however, was really bad. Need more communication with customers and hold your shippers accountable to delivery timelines.
Elevator was broken upon moving in. 24 hour access is preferred. Also, the rent went up within 2 months of use coincidence or not, it was an unpleasant surprise.
Very professional and helpful. Thank you!
I called a day beforehand to have my Ubox ready. I showed up early to make sure my ubox was ready for the movers to unload. It took 45 minutes to get my ubox down.
Extended hours would be helpful, and having them without needing to request in advance is preferred. I understand the security concern, though this is beneficial.
The staff was great and extremely helpful. It`s the online booking that I had a problem with.
Friendly and professional staff. A great experience and will use again if I ever move again.
There are two locations called Mile High Station and they don`t currently have 24-hour access. These issues were not resolved to my satisfaction.
Great experience but the hours were inconvienent for the facility being downtown Denver
Box arrived a week past the estimated day for no apparent reason with many of its contents crushed or damaged or inexplicably dirty. Never again.
This is a very nicely run storage facility. The staff was always very helpful. A special thank you to Erica who helped me and went over and above expectations on my moving day.
Everything was great! The only critique I have is that the unloading area was very difficult to back into with a trailer due to location of the door and set up of the surrounding area.
Reserved 10x10 arrived with stuff to see it was split into two separate units, one with a huge pole going through it and chicken wire for a roof. SONYA didn`t care and was rude
I was supposed to get a free mth but was given a 7x10 for a 20’ truck which would not fit everything so had to rent a 2nd unit. They didn’t have my reservation-U-Haul and this place don’t communicate.
nice clean well-lit facility. a little hard to get to, but that`s not a big deal.
Quick, friendly, great service!
Elevator out for 2 weeks,couldnt move out.No word from mgr after 2 staff said he would call.Locked out of our space for nonpayment,mgr gave us an extra week for free bc of elevator.Headaches.
The extended hours should not cost extra.
The manager, sam gray, is friendly, helpful, and accomodating.
Will NEVER use U Haul again and will tell as many people as humanly possible about how you treat your clients.
My only issue was the fact that I has to call multiple times for a smaller unit, which was never available. Please implement a waiting list at your facility.
Very good service. Impressive customer service from all I dealt with. Thank you.
The process was painless and very affordable.
I had a terrible experience with Uhaul in Chicago but the employees at Denver/colfax renewed my faith in Uhaul as a business. Efficient and knowledgeable.
Your staff certainly assisted in turning around an awful expirence the uhual customer service provided.the mis-information of the service providers caused my move to extend to a second day.
never again. while some staff were friendly, few returned calls, promised actions rarely done. some staff very rude. ubox o-due, left hand never kenw what right was doing. altogether awful.
Told my 1 bdrm apt w/20-30 boxes would fit in 1 ubox. 10 boxes left. Man retrieving lost control: rolled before hitting a car. Cust serv sd reimburse shipment, haven’t. Told 1st mos storage free, not
Very friendly and helpful staff
Overall the experience was very good, just wish they were open later during the week.
Devon helped me select my storage unit, review my contract, and set up automatic bill pay. He was friendly and efficient.
The box had broken hitches
Moving cross country is not an easy task but the gentlemen at the Mile High Station were very helpful, respectful and professional. Thank you guys, your represent Colorado well!!!!
Everything was as explained and expected. Ours was a student move was from San Diego to Denver - better than driving ourselves with a trailer!
When making the reservation we were told that we would get the first month free. When we arrived we were charged over $100 for the first month.
well organized and serviced
Everyone associated with my UHaul boxes moving me has been positive. I enjoyed working with and completing my move with everyone I dealt with.
It`s absolutely ridiculous to be charged for 25 days of the months rent when the storage unit is unused by me. This should be prorated.
Very clean, very fast service.
Having to pay extra for extended hours access to my storage unit is ridiculous. And the fact that you can`t move in past 7 pm. I`m busy, don`t have time to take off a whole day to move stuff.
While the location is convenient, it is a problem trying to get there when the Broncos are playing. We won`t making that mistake again.
Friendy, great follow up, clean, on time. Only complaint was being charged a tailer use. My last U-box did not require it. This was an additional fee.
Thank you for the nice staff
Didnt apply my active duty military discount as they said they would.
Very friendly staff and helpful, eases moving stress! Thanks!
The management made the experience easy
The staff was super! They were helpful and friendly.
The staff here are very accommodating and helpful.
Staff is very friendly and helpful. They worked quickly to get me on the road.
Enjoyed my experiences with Mile High Station. The only criticism would be the fairly long wait to speak with a rep. But I know how busy it can get there.
Great Staff and storage facility
Very helpful and accommodating. I took a little longer to move everything into my storage space, and they stayed open a little late so I could finish. Very much appreciated.
Too expensive and would have appreciated longer hours open.
I was disappointed when the facility closed early at 3PM on Sunday, when it was clearly posted in at least two places that it was open until 5.
Unit was difficult to get to. The elevator was broken when I had to move out and didn`t find out until I got there. Staircases are very narrow. staff very helpful and willing to accomodate
I had some frustrating problems with the freight elevator not working properly. I reported the problems to the manager.
Everything went as I expected. I was very satisfied.
Central phone service not wholly accurate. Or at least consistent with this location`s practices.
Will return again
Definitely would do business again.
Made reservations - was told wrong address - Directed to proper facility - assigned unit but wasnt made aware that they were closing in 3 hrs - told 30 min before closing that they were closing
Great price. The place needs smoother floors for the carts. Some asshole decided to paint the interior with a paint sprayer. All my stuff was covered with a layer of smelly paint dust.
Sonia was great, thanx sonia for all your help!!!!!
The worst experience I`ve ever had with a company. Not just this particular location, the customer service was dreadful as well. I will never recommend nor use U-Haul storage again.
Rented a car tow trailer in Illinois, dropped it off in Denver and rented a storage unit. The whole process was a great experience
The boxes were smaller than advertised and the door of one of my boxes fell completely off.
We got a free month with our trailer rental and were very pleased with the storage unit! It was huge! The unit property were very clean, and the all of your staff were wonderful and friendly!
Overall, I have been very disappointed in the customer service.
Each box had a different door-locking system and the door on my box completely fell off, the hinge came off of the door and we had to screw it into place.
Maybe extend the office hours opened to access boxes
The level of service is poor. My experience is that it takes a long time to purchase anything. I would not recommend this uhaul store.
The online reservation allowed me to schedule delivery of my UBox however after calling I discovered the box could not be delivered it had to be picked up.
Employees were very helpful!
Storage areas are very clean-location was very convenient for us.
No complaints! Very clean and very friendly staff!
First time renting a storage unit. Would like to see bi-weekly rates. I only needed it for a week but paid for a month. Great space nice facility!
Extended weekend hours would have been more convenient, on occasion.
Sam was efficient, thorough, and professional yet compassionate....was very impressed. This will be the only location I work with.
staff was always helpful and pleasant
The small staff was sometimes overloaded when things got busy it was busy both when I dropped off and picked up my stuff from the unit. Getting boxes in and out was inconvenient if it was crowded.
Peggy was amazing hitching my ubox. The staff at the counter were also wonderful.
In my time of need they where to help me
Everything was great until it came time for transaction. The cashier messed up 3 times and then asked me to come back later to fix it.
Very friendly and helpful staff. Great sense of customer service.
VERY HARD TO FIND LOC. Called for directions got Cust Care Cntr-NO HELP. After hours access card took 30 mins to program. BAD EXPERIENCE ALL AROUND other than a kind/patient on-site staff.
I tried to write what went wrong but apparantly I cannot. I will never recommend U-haul to friends and will never use it again!
You would be cray to store any where else!
good service, nice bathrooms.
Storage unit was just barely big enough and I wasn`t sure how to access it 24hrs a day, even though it said I was supposed to be able to, but overall, a good experience.
Wall in unit is crumbling covering all my items in dust. Storage area was always freezing. Holes in concrete floor made moving difficult.
The only complaint I have is that the refinishing of the floors during my lease left my belongings covered in saw dust and smelling like varnish.
It was not very well temperature controlled and it is not in a good location.
New guy needs more training.
U-Haul and U-Box were great in helping me move my box from Boston, to Knoxville, then to Denver. The timing was excellent and I couldn`t have asked for better service.
My favorite feature is the automated billing to my credit card. I do not live in the same state so this easy solution gave me piece of mind my property would be secure.
both uhaul facilities in california and denver were great
Service was prompt and the moving experience was pleasant.
Quick, friendly staff. Access to doors and loading areas was awkward and not terrific but for location it was decent.