Got my storage unit the staff was friendly and helpful. When I rented it I rented 2 months so the first month was free. Only used it one month and was refunded without issue. Great experience.
CHERYL K | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Saint Joseph
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
60 star. Had a situation and they helped me with God's grace!
BRIAN C | Overall ExperienceFirstCody, then Kristen, and (Aiden?) were each very friendly , pleasant, and helpful...could not have had a better experience.
REBECCA W | First ImpressionsVery pleased with how clean and accessible the first-floor unit was. Appreciated the free first month!
Marilyn C | Overall ExperienceStaff is amazingly helpful and knowledgeable.
Don S | First ImpressionsPrice way to high end the lock was broke on the front door for over 2 months, could not access when I needed to...
John H | Overall ExperienceI called to speak with the manager, was told he was busy and would call me back. I left all my info but after several calls he never called back, I will never use Uhaul’s again!!
BONNIE S | Overall ExperienceRicky and his staff have been amazing! I needed to switch to a bigger unit after I realized how much stuff I had. They made my switch easy and pain free! 5 stars!
Dalton A | Overall ExperienceI have tried to contact St Joseph U-Haul storage for months to close my storage unit and have not heard a thing from the manager Ricky. I put in a cancellation request in October and I am still receiving letters regarding paying my bill. Could you please resolve this issue as soon as possible. Thank you for your time and God bless
William C | Overall ExperiencePeople at both of the dealers were kind and helpful.
Deborah A | Overall ExperienceJust need better access hours.
Julie C | Overall ExperienceIt was nice but unit I reserved said for two bedrooms house all my stuff didn't fit
Kerin K | First ImpressionsThe owners/managers are amazing people, going above and beyond any business I have dealt with in St. Joseph. They accommodated my several needs last minute at closing time. They gave me guided tour and great detailed instructions which I appreciated. This is not the first time I've done business with them and certainly will not be the last when I'm in St. Joseph, MO. I also witnessed them teaching new employees. They are kind and respectful. I hope they are somehow recognized for their customer service.
Elizabeth S | First ImpressionsThe manager of this location is HORRIBLE! He was supposed to put my storage on auto pay instead he did not and I was charged late fees more than once. Neither hm or the district manager know how to call customer obviously because I called numerous times over months and was told they would call me and they never did. Finally had to call corporate office to get anything done but yet these people keep their jobs! Time for higher management to step in and watch what is really going on in this store and start making changes because it is not good when they treat customers how they do! I moved my things out as quickly as I could because I was tired of the treatment I was receiving
Kelry S | Overall ExperienceI had hoped for a unit on lower level. The steps were Abit much for my sister that had a stroke. It was a bit challenging getting huge bags and totes up thssteps.
Novetta K | Overall ExperienceThe manager and staff went out of their way to be helpful. I can not say enough about the manager and staff. Best staff I have ever dealt with.
richard p | Overall ExperienceRicky and the staff at this location are the best. Very professional, courteous and helpful.
Terry f | Overall ExperienceThe check in was abit hectic. I had gotten the free 30 day storage. It was abit trying and tiring having to go up and down the steps to unit. I was abit disappointed in the fact that i didn't get credit back for not opening the blankets. I also picked up the truck on half tank and returned it with 3/4 tank. It would have been nice for that and unopened blankets to take care of the $4.00 for going over mileage.
Novetta K | First ImpressionsI have been very happy and very impressed on the staff and the facilities, I think the store manager’s name is Ricky, he has been the highlight of all of our business there he truly is one of a kind.
LEE T | First ImpressionsHaving to come get the key every time I needed into my storage was VERY inconvenient. Not to mention having to wait in line before you can have access to your unit.
angela l | Overall ExperienceRented storage unit at this facility. Staff was very courteous, helpful, and efficent in getting me set up.
Terry f | First ImpressionsGreat experience.
Paul H | Overall ExperienceThe customer service at this location was fantastic. Ricky is a general manager that actually cares and made sure we had everything we needed and more. Thank you for all of your help.
Amy F | First ImpressionsGreat service
Carlos J | Overall Experiencegreat service
sheri s | First ImpressionsGreat customer service
shannon p | First ImpressionsUsed a U-Box container from Concord NC to St Joseph MO. Everyone at both locations we're very friendly and helpful! Will definitely recommend this service in the future!
Phylicia H | Overall ExperienceGreat customer service
Roxanne N | First ImpressionsGreat service by the local team, the storage unit and truck rental were done with quite ease.
Carlos J | First ImpressionsVery helpful
john s | First ImpressionsThe staff was exceptionally nice and accommodating! If I ever have storage or moving needs again, I will definitely contact them.
Belinda K | Overall ExperienceStorage rental rates could offer more competitive prices with the local competition.
dereck d | Overall ExperienceThey are the worst piece of crap around made me walk 4 hours to put money on a card to tell me that I couldn't take the vehicle because it didn't have an then gave my reservation to somebody in front
christina p | ReservationFriendly & helpful staff.
dereck d | ReservationThe staff did not agree on some details that are on your national website.
carolyn t | Overall ExperienceProfessional, efficient, courteous service from the staff both in person and over the phone; customer service area and storage facility are always extremely clean and odor free
joyce s | Overall ExperienceI live in maryville and wished that my u-pack was able to be shipped where i live. Maryville is a small (11k) town but deserving of the delivery service. I was sadened to need to drive down to St. Jos
Lena C | Overall Experience