Customer Reviews for U-Haul Moving & Storage at Oso Blanca
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Oso Blanca
We were charged inaccurately every month. Our unit would have a facility lock on it when our account was up to date. The gates wouldn`t open with our code, clicker, and swipe card.
Gave me the new generation of the trailer as requested. Quick hookup. Thanks.
Friendly, professional, and efficient.
The cost skyrocketed when U haul bought out storage one. My previous contract price more than doubled. It was cheaper to donate the things in storage versus the cost of keeping it.
everything went great very smooth
This by far is your cleanest and nicest location in town! I drive many miles just to have a good experience! This manager and her employees should train your other stores! They are TOP Of the line and treat people as if they were family!
Until Oso Blanca is open again, mention the detour to get to the location.
Sherri and her staff are a 10 period they do it all and get it right the first time, thanks Sherri your the best
My rental could not have gone better
I arrived on time for my rental, but the previous customer did not return the truck on time and what I needed was not available. The customer care agent working the morning of February 1, 2014 at 7:00 a.m. was very rude and was unwilling to help me. She suggested I drive almost 10-15 miles out of my way to get a truck, becasue she would not help me. I had to call 1-800-U-Haul and the traffic dispatch was very kind and found me a truck at the same location.
I do think it was a race issue, due to the fact a white couple was at the rental center when I returned the truck and the same agent was going out of her way to help the couple and was very friendly. I received none of that quailty customer service.
After hours drop off instructions should be provided.
just WAY TO EXPENSIVE!!!!!!!!!!
sherry and victoria were extremely helpful
Need to assess the trailer better for use, due to the distance the double axle might have been a better choice.
The staff at this location was extremely helpful and friendly. The furniture pads had been left out of the boxes, and they actually drove them to my house.
Victoria James was very helpful and took really good care of us. She made us feel right at home. :)
Sheri was awesome and very helpful! She answered all of my questions and made the process very easy. She provided some of the best customer service I have ever received!
It's hard to get to this location because of the, seemingly, never ending road work in this area.
Great staff and facilities.
felt my items were safe from theft and critters.
Was offered "complete coverage" for the truck and purchased it and asked "just to be sure it covers the whole truck roght?" Then during walk through was told the coverage does not cover the top of the truck after I purchased it.
Recommendations for type trailer to move a partially torn down storage shed proved to be spot on!
About 3 months ago I used u boxes to move from north Dakota to las Vegas and had the worst experance both in las Vegas and Minot north Dakota and swore that I would never again use u haul, but I'm glade I did this time. Sheri and her team I have dealt with at the oso Blanco store have truley been a blessing.
Maintained like it is brand new, very friendly staff as well.
Sheri and her team were awesome.
Staff was super helpful and friendly. We came in with an emergency situation and they helped right away even though the store closed in 20 minutes.
Just rented a 14' Truck @ daily rate of $29.95......
Was informed by rental agent we could only have truck for 12 hrs.
Doesn't daily rate mean 24hrs? Don't put stipulations on the rental agreement unless you only charge for allowed use. In my case 12 hrs, which should be 1/2 of the "Daily Rental Fee" !!!
You need to address this issue!!!
Customer service was excellent. No hassle! Fast and flawless! Keep up the excellent work. My advice to you would be to make sure all of your customers receive the service I received today.
Sherry and David are the best. I had a need for a specific size U-Haul vehicle and they went above and beyond to assure that I received it.
The customers are treated as family at Oso Blanco. From the friendly greeting , through booking the reservation and delivering the vehicle the process is seamless and most pleasurable.
Excellent, well maintained facility
Location was difficult to find with all the construction going on my gps couldn't find it due to streets being block off need signs to direct clients to that facility but great managers that help me get on my way thank you!
Best ever uhaul location. Top notch Customer service.
Really nice customer service, Kathline, and great location!
The ladies in the office were very friendly, helpful and very efficient which made our picking up and dropping off our U-Haul truck quick and very pleasant. We had a very nice experience with this U-Haul office which was appreciated during a very unpleasant move.
The truck was ready and the people were nice.
Sheri, David, and all other staff members were above and beyond in knowledge, willingness and courtesy. A total pleasure to have dealt with this U-Hall location.
Mgr. Sheri Bozner is very customer service oriented as well as her staff of David and Cathy. Full cordial attention was given to me at all times.
Very nice people in the office.
Very Clean. Every staff member I dealt with was very nice. It would be nice if you could prop the door open when you were carrying stuff.
Storing my boat here has been a great experience. Thank You!
I found the staff friendly and helpful. Would prefer that they prorate the rent, but they still did their best to accommodate me. Thanks!
You guys are great, keep up the good job!!! :
Great facility I would rent from them again
We had a perfect experience overall. They were some of the friendliest and nicest people we have ever worked with.
Very friendly and helpful staff