Customer Reviews for U-Haul Moving & Storage at Oso Blanca
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Oso Blanca
Staff is top notch and the facilities are clean and secure. The most helpful staff I`ve ever encountered. They deal with you on a personal level to find a scenario that helps you the most!
I absolutely love this Uhaul location so I go out of my way to rent from them everytime we moved. I've never had any problems and Victoria is always personable. I'm sure we'll be renting here again soon enough!
Very good customer service !
Everything was fantastic. Thank you.
I love these people. I would not go anywhere else to rent anything.
The best uhaul in Las Vegas!!!
manager at this facility went over and beyond to make us happy. she is the right person you have working there. She welcomes all there with a great smile
Fill the truck up more than a fourth of a tank.
Super good service! excellent overall %100 thanks for taking good care off my stuff!
Great business, great staff
Road conditions and construction is not your fault. Thank you!
I found that this facility`s level of service was very good. They were helpful and knowledgeable.
I was very happy with their customer services .
I can't think of anything that they can change. It was fast easy and a great experience. I will tell everyone about this U-Haul location!! It was amazing
Keep up the great service!
There was a lady there that didn't make me feel comfortable talking to. And rude over the phone. If I recall correctly her name was jasmine.
Ashley was very helpful! Great experience so far.
Best U-Haul experience. Friendly and courteous staff. Will definitely recommend this location to friends and family.
Very helpful and friendly service.
The service was good. I would use this storage facility again and recommend it to others.
The van was brand new and the staff were very friendly. Also, there were no hidden costs. Good experience overall!
Superior staff,excellent place.
We were confused about where we were to pick up our rental. An email the day or two before might have helped.
The general managers and their employees were awesome. Anytime I called with a question or concern , they were prompt , courteous and professional. I will miss their kind and warm smiles.
Get a web site
Can't find the location on web
The staff at this location is top notch. They were all so helpful and professional. They made my moving experience a positive one.
Customer service was excellent. The personnel was efficient effective and compassionate.
Victoria and Michael Booth are the best! Our experience with them made my day. Very helpful and friendly. Thank you so much!
Only improvement would be to make it cheaper.
Staff was over the top helpful and friendly. Treated you like they've known you for years. Wish more businesses operated the way this family does. Don't change anything.
Only problem we had was the truck didn't have the furniture dolly. They removed the charge so it was a great experience!
Probably the most customer friendly place I`ve EVER encountered! We can`t thank them enough and will be your best advertisers for as long as we live in the area. Thank you Michael, Victoria and Laura!
The managers and staff were exceptional!! Very friendly and funny!! I highly recommend this location!! Very accommodating and clean!!
This location offers a military discount of 10% off your monthly rental price, and unlike Public Storage, I experienced no rate increases while I was deployed!
Let me start by saying, I have never filled out a survey before, but this time I felt I should let other people know what to expect, and I was just pissed about the whole thing.
I don't like how they nickel and dime you. I only had the truck for an hour and a half so I feel they should have partial day rates, plus I asked on the phone, when setting up the reservation, what all the extra costs would be and I was not told about filling up the truck with gas. Plus they told me the taxes are only on the rental rate, but indeed the taxes were on the whole total including the rate per mile. I pointed that out to the guy working there (who had also made my reservation) and he said he never realized that the whole amount was being taxed....shouldn't you know that if you work there??? So in the end there is the rental fee, per mile fee, taxes and gas. They advertise $19.95 but at the end of it all I ended up spending more than double that price and I only had the truck for an hour and a half total, including travel time. Next time I would rather find someone who has a truck and give them $20-30 to help me rather than go here and pay that much. If I had the truck the whole day, it wouldn't be AS bad but I still think the hidden costs suck.
Keep up the great service!
I will use this location again.
Was very easy to access my storage. Loved that I was able to pay online, I moved out of state and it was much simpler that way.
Michael did good job, thank you
I clearly said I'd pay cash. As I very well did. However. Even after I paid cash they charged me on my debit card for the same amount. And I was told by the GM. That I'd receive a call regarding the double billing. I did not get a call back!
Nice facility, friendly staff.
Awesome experience, keep up the good work!
Victoria and Michael are great. Very attentive and courteous without all the fake formalities. Really made my experiences pleasant. I will definitely refer all my friends and family to this location!
The staff was very friendly and courteous. Very clean and easy access to the storage unit.
The staff was very helpful, friendly, and knowledgeable.
The manager was awesome and very helpful! :-)
Friendly and helpful staff made the moving process easier.
I was extremely satisfied with property and the staff. The cleanliness of building was impressive. i would absolutely refer.
The people here will work with you and i recommend this facility to anyone!
I am military, I never received my discount no matter how many times I brought to management attention also I did not like having to pay for a full month storage when I was not renting.
Staff was friendly and fun, facility is very clean and accessible.
I had problems every month with you calling me after my payment had been made and I kept trying to enroll in autopay and it never worked. Horrible experience
Great customer service, flexible hours when needed, great services, friendly staff.
Awesome management and staff best you have in the valley!!
Access hours in the AM hard to work with
The Staff are amazing here I am very impressed with the on site management staff and there helpfulnessThank you thank you thank you to them both. Regards Brad Rachel Headrick
Received great customer service!
It`s refreshing to experience some truly awesome customer service.
Happy, the lady that helped us rent a storage was really nice and provided us with excellent service :
It was a nice facility and the staff were very nice.
The staff was very helpful and friendly and made it easy to rent the storage unit.
Everything you would expect and more
Friendly an excellent customer service
Loved the staff and made our moving experience terrific. Thank you!
Best storage unit experience we`ve ever had. Thank you so much.
Very nice, convenient, and friendly staff.
Putting all the items of our house is a small portion of the big move we are making but you guys made it excellent and took a load off my shoulders. Thank you for incredible service!
Personnel were all awesome, each time we spoke with them,whether in person, or on the phone.
The ladies were all very helpful.
VERY NICE AND VERY EXPENSIVE IF I CHOOSE TO CONTINUE STORAGE AFTER THREE MONTHS
I really did prefer it when it was Storage One as I really liked the couple that managed it. U-Haul has done a great job continuing the cleanliness and security. Staff are okay.
Very nice to work with, the manager was always friendly and always had a smile on her face.
Incredibly impressed with the service we received there. Kind, helpful and willing to help however they could. Definitely useing them again! They are great with military families!
Thank you so much for the help, assistance and cooperation. We enjoyed the relationship and the service was awesome.
This uhaul is perfect thanks
Clean Hallways and storage containers
We were charged inaccurately every month. Our unit would have a facility lock on it when our account was up to date. The gates wouldn`t open with our code, clicker, and swipe card.
The cost skyrocketed when U haul bought out storage one. My previous contract price more than doubled. It was cheaper to donate the things in storage versus the cost of keeping it.
My rental could not have gone better
just WAY TO EXPENSIVE!!!!!!!!!!
The staff at this location was extremely helpful and friendly. The furniture pads had been left out of the boxes, and they actually drove them to my house.
Sheri was awesome and very helpful! She answered all of my questions and made the process very easy. She provided some of the best customer service I have ever received!
Great staff and facilities.
felt my items were safe from theft and critters.
Excellent, well maintained facility
Mgr. Sheri Bozner is very customer service oriented as well as her staff of David and Cathy. Full cordial attention was given to me at all times.
Very nice people in the office.
Very Clean. Every staff member I dealt with was very nice. It would be nice if you could prop the door open when you were carrying stuff.
Storing my boat here has been a great experience. Thank You!
I found the staff friendly and helpful. Would prefer that they prorate the rent, but they still did their best to accommodate me. Thanks!
You guys are great, keep up the good job!!! :
Great facility I would rent from them again
We had a perfect experience overall. They were some of the friendliest and nicest people we have ever worked with.
Very friendly and helpful staff