Customer Reviews for U-Haul Moving & Storage at Page Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Page Ave
I was overcharged on my debit card and no reimbursement has been made someone need to call me asap before i call fox 2 news for overcharging my card which is stealing
The truck wasn't cleaned out from the last person that used it. There was coffee spilled in the center console and on the floor. Then when we got to our new house to unload, the door wouldn't open because the overhead door broke. We had roadside assistance come to help open it, they were great. Unfortunately our moving assistance wasn't able to wait around so we had to leave our personal belongings unsecured overnight with the door open in the rain. Not cool.
I am very pleased with the service I have received at the U-Haul Page Av location.
I originally was scheduled to pick it up at Dorsett Bob's Phillips 66. When I called after booking online the man was extremely rude told me I had to have it back in a few hours and I couldn't get it after 4:15 because he left at 4:30. He was unprofessional and rude without any provocation. he acted like I as a customer was putting him out. I had a confirmation of the rental for 24 hours and he rudely handled it. I then called Page location and they took care of me and transferred my rental. I had to drive 15 minutes out of the way to get it but it was worth not giving the first place any business.
Change the way you price do it like home depot
There were no attendants at the service desk when I got there. I had to wait for 10 minutes before someone showed up even though I had a reservation. When I brought the van back, there were no attendants there to check me out and again I had to wait. Worst U-Haul experience I've ever had.
The delivery staff did an excellent job! They were extremely friendly, efficient and professional. We were very pleased with our U-Haul experience!
Reliable Trucks. Great Price.
The staff was friendly, helpful, answered all my questions, and very accommodating to all my needs while I was there. Thank you for your help during my recent stay.
We have used this U-Haul location a few times over the years and are very satified with their service and staff. Prices are reasonable and hours of operation fits our schedules. I'm sure we will do business again with them again. Thank You !
Service was very efficient. Would rent here again.
Continue to employ friendly, knowledgeable, helpful people!
Fantastic experience, the employees were AMAZING! My only complaint is that the UBoxes are a little pricey all the way around, but I good service.
Very polite guys.Good service.Excellent!!!
An excellent experience. I reserved on line and completed the pre-checkin. Everything went smoothly from start to finish. The young lady who assisted me was very proficient and friendly. I believe her name was Erin. Well done!
Ordering online was easy and convenient. Staff at location was friendly and able to able to quickly get me on my way as well as all the other customers.
The staff were friendly and very helpful. In and out with a truck in about 10 minutes.
I really don't know because customer service is excellent!!!
Everyone was so friendly and helpful. They answered all my questions, and the lot was easy to navigate. Thank you for all your help. It was nice to be greeted by such a warm group.
The facility was very clean and the staff had awesome customer service skills.
This place was great. The personnel were great. the guy came out unhooked us and we were on our way. fantastic
There was a mix up with my reservation at another location so they sent me to this location. The rep apologized and was very professional. I would recommend it to a friend.
Just keep up the good service !
the staff was very kind and helpful to us. I would recommend u-haul to everyone. Elizabeth Jacobson
Nothing. The entire process was perfect. Everyone was extremely helpfull and eager to assist me. The truck was clean and well maintained. Everything exceeded my expectations.
Everything was excellent.
All the people who I had contact with were professional. It was a good experience.
Good customer service staff. very willing to help..
truck smelled from cigarettes
Everything went very well.
I just can't say enough how much I appreciate the level of service and friendliness that I've received from this facility. They have truly been like a business partner to us allowing us to expand our operation immediately without the cost of purchasing our own equipment. Even on their busiest days they get us in and out in a timely manner and allow me to get through my busy day without any significant interruptions.
The truck I had was nice except for the emergency brake release. I only had to use it twice but each time the handle was turned at an odd angle. It made it difficult to release. I notified the manager upon return. Otherwise good experience.
the only thing that made me nervous was when I got in the truck there was a uhaul truck in front of me and behind me - the vehicles were in a line. However the uhaul people were great and guided me out with hand signals
This was perfect and Kenneth was awesome!
truck was clean and well kept they also did an great job
Our 17' truck leaked; we rented it to use for dry storage for a day when we were putting new carpet in our house. "Dry" was supposed to be the key word. An old cabinet had some minor water damage (not really worth reporting to U-Haul's insurance) and many of our daughter's toys got wet. So in addition to the hassle of having to unpack three rooms of our house, I had to spend hours drying out toys and wiping things off. The gentleman at the drop off location offered me a contact number to file an insurance claim for damages (which we decided wasn't worth our time) but no other compensation for our time and frustration. When I pressed him, I did get a meek "sorry."
I dropped off a truck at this location after finishing a move, and I was pleasantly surprised at the ease of the return. It was essentially a "drive-through" where I remained in the truck while the inspector did his check. He was very polite and courteous throughout the process, and he provided the final receipt once he finished his report. The entire exchange went very quickly and easily, so it was a great experience.
Great staff! Friendly and helpful.
Everything was very good and the employees are fantastic.
Great equipment, well taken care of. Person at the desk was a little distracted with something but got me all taken care of. Will use this location for in the future.
Great variety if trucks. Easy to work with. No issues.
This was an outstanding experience.
I am regular customer always used U hall for moving the furniture from location to another location . I have four hotels in st. Louis ,this time i am appointed because the truck has no tail lights working ,No brake lights working properly it's comes on for a minutes & goes off so i decided not to drive unsafe after dark & return the truck in the morning.
Outstanding professionalism! Great site!
The gentleman who waited on me was very helpful and friendly and even put air in the tires of my personal 2 wheel dolly. Great service! I will rent from this location again!
Friendly staff. Helpful in selecting the right amount of moving blankets, etc.
Another awesome experience. Rented 2 trucks within 1 week with both results hassle free!
No problems at the Page location!
However Erica at the University City location and how things were handled there was! Reservation made for U City location. When I arrived it seemed only one person was there and she moved very slow, mumbled her words didnt look at me while talking and seemed generally disinterested. We finally got my rental trailer hooked up only to find one brake/signal light to be completely missing! It was a 24hr rental, and yet she asked if I still wanted to take the trailer! Rent me a defective piece of equipment? Is that really how you operate? That is how I ended up at Page; it was the next closest location. Wasted my time and frustrated me; I will probably look for another rental source next time.
Reserve online and complete the rapid check-in online... In & out in 10 minutes and return was less than 5... Great job!
Nothing everything was just great. Especially at a short notice. Needed a truck and not only did you have it but the truck was clean and had no problems!!
Couldnt ask for more. Fair price, excellent all the way.
I had an issue with trying to get the U-Box picked up after it was unloaded. Truck did not arrive on the scheduled pickup date. Was then charged extra month rental because of U-Haul error and it took 2 calls to get refunded.
Local location responsible for pickup & delivery appeared to be a bit too unorganized for my liking.
I think the reservation tracker could do a better job of tracking progress of the U-boxes rather than just here or "not here". The boxes had some primarily external damage from the fork lifts. The boxes could really use more internal tie downs rather than just the 4 provided.
Keep up the good work! Very pleasant, helpful, and knowledgable personnel. One minor issue with the truck brakes but it could have been due to driving in some traffic fully loaded. I let the truck cool off and the red light went off. Overall great experience!
I do not like the fact that you use my CC to to pay for the equipment, and run it threw, but when I return the equipment and the costumes is lower you do not correct it.
Need some seating for people waiting to get stuff hooked up
Returned the trailer after hours. Directions for after hours returns needs to be less confusing.
Good service. Fast and thorough.
The customer service was great. Everyone was friendly & smiling. I love great customer service.
Excellent,fast and courteous
Getting the uhaul of as great and had a great employee that helped. Earl
I extended the rental but on Friday am I got a ride call from a lady saying the extension was not approved and I had to bring it back. So. It sure if I will use them again
The representative that helped us was very nice and professional. He made the process simple and easy, taking time to explain everything, and answered any questions we had clearly. He is a great asset to your team!
The U box wasn`t ready for our Helpers - that took extra time we hadn`t planned
Staff was friendly vehicle was ready to go.
Truck leaked when it rained. When informed the clerk apologized and offered a discount. I was satisfied with that resolution. Very polite staff
They were very together! Super nice and accommodating on short notice. Thank you!
This was a very busy place, however they were very quick we were in and out in no time. I would definitely use them again
They are just crabby Thats all there is 2 say
I was really impress in the short time I spent at the rental both when renting the vehicle and returning it.
Keep doing what your doing you have a great staff.
Friendly staff. Clean truck that drove very well.
The boxes arrived 3 hours late when delivered to me. Then when the boxes were ready to be picked up by the moving company, they were told there was no one at the store who knew how to process the Uboxes, except the manager, who was managing 2 stores and would not be in until noon-I was promised delivery at 9 a.m.
I was able to work with all these changes in schedule, but I don't feel like another customer would be so flexible and it could cause an unhappy customer experience.
These processes seem to be fixable, so I thought you should know about them.
Quick and easy. Went online to reserve.
Well run office. Check out / Check in was seamless and quick!
The manager and assistant manager went above and beyond for me. I am so grateful for all their assistance.
Lucas from Roseville, MN schedule the whole one-way trip. Aaron at Overland, MO gave me my truck & moving tips & picked my drop location. The gentlemen in Maplewood, MN took the truck back w/no problems. Everybody was professional, nice, helpful. Excellent service. I use all of them again. Thank you
Everything was A+: Service, location, and professionalism. I will highly recommend.
It would have been nice to actually pick up the vehicle as indicated on my web order. I had to go farther away to pick up the truck.
Excellent help upon return. Very easy and convenient to drop off. Just a few questions and then we were on our way. Staff was excellent. Would use this location again!
They gave what me what I asked for, when I needed it as well as being courteous.
26 foot truck that I used leaked fuel in the driveway I was moving from, and then leaked brake fluid (I'm guessing, since it left 2 spots across from each other) in the driveway I moved to.
My main complaint is that in one of my early months, I was out of town and came in and paid my storage 4 days late, instead of the allowable 3 days and manager refused to refund the $15 late fee.
Everything was fine. I would like to have the time prorated. I moved out on 10/11 but was charged for the entire month. I don`t think that was fair. Please incorporate that service to customers.
Staff in Overland told me that my U-Box could be delivered to my new residence in Walla Walla, WA once I got an apartment. This was a lie. Now I`m stuck with a UBox 1 hour away and no way to get it
The u box was not delivered when they said it would be. Then they did not pick it up when they said they would and I had to call them 10 times before they came and picked it up.
Easy to get in and out. Nice location. No issues
Very helpful. Suggested we place our largest piece in the room before finalizing to check it would fit.
Uhaul in general made my moving experience fantastic! Received a fantastic deal on storage until and the staff were excellent.
If I had not called to confirm on the day of delivery, my box would not have been delivered as my paperwork had gotten misplaced. Boxes were picked up 3 hours late.
The location called to remind me my U-boxes did not have locks and offered to put locks on the U-Boxes. Overall great customer service.
Assumed 4. Ended up with 6. STL Movers looked like they threw things in. Helena Movers passed us off to another who cost more. Move went well, but cost over $3500 more than quoted.
I wasvery happy with my service, the communication was excellent, and the pickup and delivery of the u-box was fast and I am 100% satisfied, tyvm !!
I was very very happy with the total service I got and the communication was great speedy delivery to Miami, I couldnt ask for better service, I am 100% satified...tyvvm!!!!!
Excellent service facility! Only issue: Required a specific lock. You may buy it elsewhere, but if you don`t know until move in you are stuck buying theirs. Just wish that was more transparent.
No comments. Thank you for the service.
I was not told it would take a week to pick up the box. At this time I would not recommend your services but hopefully that will change.
Not as large as I had imagined, but very satisfied and meets me need totally. Very good service when operating on a tight budget. Staff VERY professional and friendly.
Was an easy and enjoyable experience. U Box actually shipped quicker and arrived almost 5 days early. Fantastic!
U-Haul is one of the best companies I have ever dealt with. Four years in storage and numerous truck and trailer rentals, and zero problems.
Great service was able to deliver box before snow storm hit.
Easy, convient, and great service!
The movers A to B Movers were excellent!!! I will use them again on future moves!
Awesome experience. Great staff at both locations. They went out of their way to accommodate our needs!
We rented a climate controlunit, however when we went to get inside the security feature was down and we had to wait in the cold for 25 minute for the guy to fix it.
U Haul staff, particularly Angie, at Page Ave in St. Louis was very helpful and considerate.
I arrived at 9am or so and it took 6 hours for me to unload my truck and trailer. The computer wanted to charge me another day. The staff made sure that that did not happen. Thank you. Cheers.
Responsive staff. Furniture pads weren`t inside when it was delivered, but this was resolved quickly. My items haven`t shipped, so my overall experience remains to be seen.
Do not use their recommended movers
I really did like that the facility was clean. Customer servce made my experience very good.
Shana ODonnell and Amanda have to date been wonderful.
It is nice to see women in a business that should and needs to meet the needs of the female customer.
The delivery lady was excellent calling the 800 was the better way to go. We had tried calling the local St. Louis, mo. warehouse on 4 different ocaisions and they never returned our calls-
Great experience, great customer service!
Uhaul shipped my boxes to storage and I wasnt done packing it. The staff at Cave Springs was rude. Uhaul does not give a shit what the customers need. I need more than 200 characters to inform you.
Changed my truck pick up location without notifying me, almost didn`t get my free month of storage. Not happy with this company.
The scheduled pick up of the ubox`s were scheduled to be picked up at 1030 am but the boxes were not picked up until nearly 130pm. There was no communications on the time change on the pickup.
Staff was great to work with, this is a great way to move if you are not comfortable driving a truck yourself!
I had a lot of trouble getting u haul to call me back. It added a lot of stress to our move.I would not use them ever again or recommend them .
roaches found in storage area after 1 month
I only have one complaint, I requested moving helper and picked a company with a high rating they called me to set up a time but they DID NOT SHOW UP the day of the move
The Uhaul staff worked around my schedule to make sure i had the box when i needed.
The employees were professional and friendly. Everyone was helpful about explaining fees and scheduling delivery and pick-up
I was told that it would take about 10 days for my things to be delivered to the warehouse in Washington. they never shipped them until 11 days after they were picked up from my home in Missouri.
Keith and Andy at the 1800 N. Hwy.67 location are awesome! Shana was wonderful and very helpful when the U-Boxes were delivered!
I have mixed feelings about my UBox. On the 2nd leg of the move, service by A. KUPEL 752024 was great. Service in St. Louis did not meet expectations I would appreciate talking to a rep about this.
This UHaul center was wonderful! I truly appreciated their exceptional communication, friendliness, and willingness to help. Perfect service!!
They did not ship the boxes to the next address until I called the office for over a week. The estimated delivery date is just to the next U-haul site, not to the next address.
Everyone was very helpful and pleasant to work with. Very difficult to reach on the phone at times but they made sure all was taken care of for us!
My experience in STL was a dramatic difference from that in Pittsburgh. The staff was courteous, helpful, and very accommodating. They single handedly rebuilt my confidence in UHaul
Huge mistake, unacceptable experience, should get my money back. Took 20 days and more than 2 weeks no one knew where my ubox was. Telling everyone not to use ubox service
charged more than expected! Customer service said no additional charge.No e-mails concerning charge. Order online reflected no change. Received bill AFTER delivery, charged an additional $160!
UBox was shipped on 6/11/2013, today is 6/24/2013, there is no news about our box. We called U-Haul and nobody knew where the UBox is. This is very bad, will not use U-Box again. Un-HAPPY Customer.
The dtiver/setvice rep was extremely polite helpful. All aspects of the move the storage pod were perfect!
I found the staff to be very helpful and friendly.
The GM at the store I shipped box from grand forks, ND was very helpful and explained things very well. Made sure that all my needs were meet.
Wonderful, friendly, professional staff. I would definately do this again should the need arise!
People were very nice and accommodating. The website offered movers to help with ths loading and unloading of the pods. Everything was right at my finger tips.
This was the easiest and most convenient experience! EVERY SINGLE staff person was extremely helpful. I will refer U-Boxes to anyone I know who is moving. Exceptional service at an unbelievable price.
There was one issue, in that I had to return get my access card, the one initially give did not work, but the customer service rep. Did not return to the unit with the new one.
Everything went great, staff was friendly and helpful.
The only part of our move that the company did correctly was delivering our boxes on time.EVERYTHING else was a hassle.WE WILL NEVER USE UHAUL AGAIN. EVER. I will tell everyone to not use UHAUL.
This process was so easy. I am shocked with how convenient and affordable this process was. I will definitely recommend U-boxes to ANYONE who is moving.
17 after shipment, still no word on the location of my Ubox.
Get it together.
Shana was wonderful!! Very friendly and drop off/pick up were both stress free and on time.
U-Hauls` customer commitment has an excellent lady Shana:one person of many it was my privilege to deal with since I used more services from these good folks!Thanks again Shana! april 2013cr
I thought the U-box info on the website could`ve been much better to determine the size you need. Shanna provided Excellent service. Her willingness to make the customer satisfied is truly refreshing
Staff was A+. Lighting very dim, overall great experience.
Very friendly and helpful.
The U-Haul POD is a great Ideal. I am relocating to MO to NY. Friendly staff and on time.
This is my second time using U-Boxes, and I continue to be impressed with your operation. Working with Shana was super easy, and she was unbelievably flexible.
Everyone I`ve worked with has been great.
The gm angie carrington was very rude and i never been treated like that a day in my life. She was rude and i am going over her wirh my complaints.
I am very pleased with the experience so far and hope things go as well at the other end of the move. I think this a great service and would recommend it.
delivery driver Shana was excellent! Arrived promptly and was able to remove boxes the same day. Thanks!
Everyone that I interacted with was extremely helpful and timely. They were relaxed and confident in the services they provide.
Its was very helpful for what I need
The cost was too high. Adding drop-off/delivery fees on top of the U-Box monthly fee, the total bill became quite expensive. We`ll likely never use the U-boxes again because of the high cost.
Very disappointed in the size of the units for the price I paid. Plus it does not mention anywhere on the website about additional delivery charges for dropping units off at the new location.
Wait time to have an employee unlock uhauls lock was over 30 minutes.
They were very friendly an helpful thanks U-Haul
Better pricing than the competition, and everything about my experience in working with them went very well - definitely recommend.
very friendly and helpful driver
GIVE SHANA AND ANGIE RAISES, THEY BOTH CERTAINLY DESERVE ONE!
Shana was a ROCKSTAR! And Angie has taken such good care of me. Both of these women are the reason I will recommend UHAUL to anyone I encounter looking for any moving needs!
Staff and Management most helpful incl when I had a question about a pending charge on Amex.
John P. Byrne
Came on time and great communication.
Dealing with Shana to schedule the delivery was a breeze. She did a really great job on the container drop off and scheduling the pickup.
They turned me away on a truck when they had one available. Didn`t even ask me if I was going one way.
The staff was very helpful and i would prefer this location out of the metro saint louis area
Everything went well except the 10X20 storage on the bottom floor I reserved was damaged and I had to use two 8X8 units. But no big deal.
I was unable to manage my online account, late fees were given for no reason, and our `locked in` price for shipping changed to $300+ over what we were expecting.
The staff was very nice. It was very easy to pay my bill online and not have to worry about it. I have heard horror stories about other storage companies but this one was not like those at all.
The staff was always so helpful with all my questions and concerns. I appreciate the responsiveness of the staff and customer service. Excellent Job!
In using this facility to store items for over 7 years, we never had a problem. Our items were safe and secure, service was good. Thanks!
Wish we had more access more days to get in
No light in storage rooms
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff, particularly Erika Norman was very helpful.
Staff was very friendly and eager to help. However, they need more training on how to handle U-Box checkouts.
Good experience. If the need arises, I will use again. Months rent came with a one-way rental, but monthly rental fee seems pretty high.
Could have explained the late charges a little better but other than that very helpful with other areas.
Everything was excellent and the worker were very friendly. This is what people want when they are spending their money no matter what the amount is. Have a great day!
The staff at Page uhaul did a really great job t explaining my options, and servicing my request. The young lady named Angie really worked hard, and did a gret job at taking care of everything.
YOUR MANAGER REFUSED TO GIVE ME CREDIT FOR 5 QUARTS OF OIL THAT I HAD TO PUT INTO THE TRUCK FOR 28.00...WHY SHOULD I HAVE TO PAY TO KEEP YOUR ENGINE FROM RUIN?????
YOUR TWO HUNDRED WORD LIMIT IS NOT WORKING!!!!!!!!!!!....IT DOES NOT ALLOW THAT LIMIT!!!!!
My rating has to do with how our reservation was handled by CORPORATE staff--not the people who work there. We were misled.
Everything was fine. Friendly staff and great extended hours.
Angie was helpful and knowledgable. Should the need arise,we will be back.
Unexpected post in storage room.Wall repaired roughly, plaster dust on it.
Charged for wall repair not shown to us when we were in the room with him.
this facility provided good customer service
P.S. Annoyed that I am required to leave a comment
People were nice and helpful.
A few non-functioning items, including squeeling brakes which were reported
I had a very good experience with UHaul. Everyone was very nice and informative. I would recommend the for your moving needs.
My experience was great! the staff, especially Scott was friendly and helpful.
Staff was amazing. It was an upstairs unit which was a pain, but there were carts and it ended up ok.
People were friendly and helpful and easy transaction.
Second story storage was much more difficult to load then ground floor would have been. If possible a drive up to the second story would have made this experience awesome!
Everyone was very helpful and friendly. They answered all of our questions, very knowledgeable,good experience for us. I hope the same is true when we need services to move to Arizona.
staff to the time explain hours of operation,fees,contract, and sold me a lock. Good job
Manager and staff were very accomodating. Good expereince.
The facility provided good service. Angie was particularly helpful.
I had a storage unit with u-hall strait since 2/2005. 2/2005 till 6/2008 in Odenton, MD and 6/2008 till 9/2009 in Inwood, NY and never had problems. IN THIS LAST LOCATION THE SERVICE WAS BAD.
A light in the storage locker would be nice.
Matt the Manager and his colleagues were great. Not only would I recommend this U-Haul facility, I will return when I need their services! Everything just right.
The sales representatives were very helpful and explained how the facility operates and how it correlates to my needs.
Matt is an Excellent Manager and should be recognized Nationally for his abilities.
It was nice and easily accessible.
Always had excellent service when I was there.
the staff was very helpful
Easy access when i needed it
I had a storage room there for 2yrs the staff was always welcoming accommodating. The facility was always clean.
Matt was extremely helpful and friendly. My only complaint is the access is very narrow from the unloading dock and getting around the corner to the hall.
Great Service and Great Staff..
Service was great -- very accommodating since I had to change the size of the storage unit at the last minute.
The staff made accomodations for me on several occasions as I relocated to the area and returned the equipment.
I had only one issue when I went to arrange for the rental unit. I had reserved a first floor storage unit only to find when I arrived it had been rented to someone else. We worked it out.
Great experience, but you are expensive.
thank you for your help on such quick notice.
I was told they had never had problems with break-ins or security at that location, which is very important to me.
When moving season starts.....due to size of your location more workers are needed so there wont be such a long wait for service
Location was easily accessible, very cleaned and well maintained plus secure and well lighted.
i think you have the wrong e-mail address i live in florida and my name is kenny lewis but thanks any way