Customer Reviews for U-Haul Moving & Storage at Page Ave
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Page Ave
I only rented my van for an hour or two, but I liked the van, and the people were good.
This is the second time I have rented a van and everything was great. From the rental to the van itself! Customer service is excellent!
Remove the "55 Speed Limit" stickers from your trailers.
You absolutely know that nobody travels 55 with these trailers. This is just a CYA measure on the part of corporate.
Who do you think you're kidding? Seriously. You need to fire the VP who came up with this idea as well as the "yes men" who agreed with him/her.
Checking in with Kenny was super quick and easy. Dropping off was even easier. Definitely the best u-haul experience I've had!
YOUR COMMENT WINDOW IS TOO SHORT TO WIRTE ANY MEANINGFUL REVIEW. CHANGE THIS.
Your people were very customer oriented. They seemed to know their products and pricing. I wouldn't hesitate recommending them. The truck was a ford, and the steering wheel stuck a few times making it difficult to start. I had to call the 800 number to get the truck to start. that person seemed knowledgeable as well.
Have more gas in vehicle.
This U-Haul location was very professional and provided great customer service. Both of these quality are key components of good service, and they exceeded my expectations in both. I would definitely use them again.
Clean, Ready, Courteous.
2nd Rental, very nice experience, will do again.
Keep up the great work.
Continue to be flexible! We underestimated the time that we would need to use the 20 foot truck rented. Your staff was great to work with and helped us any way that they could.
Staff has the right mix of friendly, courteous and professional down pat. Great experience.
It is ridiculous that I made a reservation at one location over the internet and then called to confirm it would all be there, only to be called the next day and told that "basically because we are are like an airline and we try to fill all trucks" that my reservation was changed to a different location 15 miles away. BUT IT IS NOT LIKE AN AIRLINE BECAUSE THEY GIVE YOU A VOUCHER IF YOU ARE BUMPED. and you guys refused to waive the fee on the extra miles it would take to go pick up the truck from the further location even though it was done for YOUR CONVENIENCE and not MINE! I am not happy
Kenny Kramer and his Crew are wonderful! They really go the "extra mile" to help make our special event a success. Thanks so much for your hard work.
All is great. Having more pickup trucks available would be an improvement.
You guys did great! Friendly and fast.
It all went well. The staff is polite and helpful.
Box was 3 days late. Employees were clueless. I was told 3 days my UBox was on a truck for delivery, box had never left trucking terminal. was like pulling teeth to get info.
The 2 gentlemen at this location were the friendliest, most helpful, and professional people I have ever worked with at uhaul. They went above and beyond to help me and worked with me even though it was last minute. The location was immaculate and the checkout process was speedy. 5 stars.
We have rented trucks from other locations, but our experience at this location on Page was absolutely fabulous!!!!
They are so organized. The circulation for pick-up and return of a truck is so easy to follow. All marked with arrows on the pavement.
There is a friendly, smiling staffer at each point of contact and the process is effortless. We didn't have to wait and they were busy!! Plenty of staff everywhere ready to guide you through!!
Our truck was immaculately clean!!
Rent your U-Haul vehicles from this place, even if it is a little out of your way, it is worth it!!!
No improvements needed,your staff was more than freindly and helpfull. Will use again and again. Thanks Phil
Great customer service, friendly and a new nice working vehicle. I was very impressed.
The representatives were very professional, and I would recommend everyone to use this location. From the pickup to the drop off I felt very appreciative by the staff. Keep up the good work.
Shirrell was very rude and disrespectful. I wouldn't recommend uhaul to my enemy. Very dissatisfied?!!!
It was great. I had no issues
Excellent service from pickup to drop off, Excellent
We have used this location before and have always walked away pleased with the service we have received.
Really friendly and helpful staff
Make sure fuel gauge works properly.
Great service and everything was good
The two men that I spoke with on the phone and in person (Larry and Andrew?) were very helpful. We had to reschedule the day before our move because of rain and they made it happen immediately. They gave us great tips for our move and made it incredibly quick and easy when we returned our moving truck. Would use again.
Very positive experience, very fast.
Easy to find, Courteous, prompt, flexible and efficient service. Quick check in and drop off. Well done.
This was not my preferred location, but the closest location with the trailer that I needed, when I needed it. The employees were very helpful and courteous.
Always excellent6 service and equipment.
Excellent service by Kenneth (I believe that was his name). Great experience overall. The location was switched on me at the last minute due to a medical emergency, but the guys at Page took care of me and even discounted the mileage charge for the inconvenience. Customer service was above and beyond.
I needed a different size uhaul after I left the parking lot and the staff made this adjustment very smooth.
Not much…since I rent and check in online, it is extremely efficient and quick, and all the staff greet me with smiles…couldn't ask for anything more when doing something life changing like a home move…thanks.
employees were very helpfull with all aspects of the business , quite happy .
Our truck smelled so bad of cigarette/cigar smoke we had to drive with the windows open....and it made our grandson sick.
The agents are always up and happy to help. Excellent staff.
I've used this U Haul hub before. They are by far the best of the many Hibs I've used over the year.
They are customer friendly, fast, honest, and prepared. They are also ALWAYS pleasant. Good people.
Everything was terrific. Plus the truck smelled really good.
really fast and Pro, congratulations for an excellent service
THE STAFF WAS VERY FRIENDLY AND HELPFUL!
I've rented and purchased supplies from this location more than once. Employees are friendly, helpful, knowledgeable, and professional. I am normally beginning my transaction at the counter within 30 seconds of entering the store.
Really friendly and nice agent. 5 stars for hin
The page location is by far the best I have used. I hope and pray to never use any other location but them. Very very nice, quick and overall helpful.
Great experience and fast
They were very helpful after another location could not fulfill their committment for a vehicle trailer. Good staff very helpful and friendly-even on a very cold day!
I just wanted to say how greatful I was that the retail staff was able to work with me when I ran into a snag and how helpful everyone was.
Very pleasant and professional experience, see you on the next rental.
The staff was very helpful and the manager was very pleasant during my experience. Moves are so stressful, my experience with Uhaul overland was not. Excellent job to management and staff
I was overcharged on my debit card and no reimbursement has been made someone need to call me asap before i call fox 2 news for overcharging my card which is stealing
The truck wasn't cleaned out from the last person that used it. There was coffee spilled in the center console and on the floor. Then when we got to our new house to unload, the door wouldn't open because the overhead door broke. We had roadside assistance come to help open it, they were great. Unfortunately our moving assistance wasn't able to wait around so we had to leave our personal belongings unsecured overnight with the door open in the rain. Not cool.
I am very pleased with the service I have received at the U-Haul Page Av location.
I originally was scheduled to pick it up at Dorsett Bob's Phillips 66. When I called after booking online the man was extremely rude told me I had to have it back in a few hours and I couldn't get it after 4:15 because he left at 4:30. He was unprofessional and rude without any provocation. he acted like I as a customer was putting him out. I had a confirmation of the rental for 24 hours and he rudely handled it. I then called Page location and they took care of me and transferred my rental. I had to drive 15 minutes out of the way to get it but it was worth not giving the first place any business.
Change the way you price do it like home depot
There were no attendants at the service desk when I got there. I had to wait for 10 minutes before someone showed up even though I had a reservation. When I brought the van back, there were no attendants there to check me out and again I had to wait. Worst U-Haul experience I've ever had.
The delivery staff did an excellent job! They were extremely friendly, efficient and professional. We were very pleased with our U-Haul experience!
Reliable Trucks. Great Price.
The staff was friendly, helpful, answered all my questions, and very accommodating to all my needs while I was there. Thank you for your help during my recent stay.
We have used this U-Haul location a few times over the years and are very satified with their service and staff. Prices are reasonable and hours of operation fits our schedules. I'm sure we will do business again with them again. Thank You !
Service was very efficient. Would rent here again.
Continue to employ friendly, knowledgeable, helpful people!
Fantastic experience, the employees were AMAZING! My only complaint is that the UBoxes are a little pricey all the way around, but I good service.
Very polite guys.Good service.Excellent!!!
An excellent experience. I reserved on line and completed the pre-checkin. Everything went smoothly from start to finish. The young lady who assisted me was very proficient and friendly. I believe her name was Erin. Well done!
Ordering online was easy and convenient. Staff at location was friendly and able to able to quickly get me on my way as well as all the other customers.
The staff were friendly and very helpful. In and out with a truck in about 10 minutes.
I really don't know because customer service is excellent!!!
Everyone was so friendly and helpful. They answered all my questions, and the lot was easy to navigate. Thank you for all your help. It was nice to be greeted by such a warm group.
The facility was very clean and the staff had awesome customer service skills.
This place was great. The personnel were great. the guy came out unhooked us and we were on our way. fantastic
There was a mix up with my reservation at another location so they sent me to this location. The rep apologized and was very professional. I would recommend it to a friend.
Just keep up the good service !
the staff was very kind and helpful to us. I would recommend u-haul to everyone. Elizabeth Jacobson
Great staff! Friendly and helpful.
The U box wasn`t ready for our Helpers - that took extra time we hadn`t planned
The manager and assistant manager went above and beyond for me. I am so grateful for all their assistance.
My main complaint is that in one of my early months, I was out of town and came in and paid my storage 4 days late, instead of the allowable 3 days and manager refused to refund the $15 late fee.
Everything was fine. I would like to have the time prorated. I moved out on 10/11 but was charged for the entire month. I don`t think that was fair. Please incorporate that service to customers.
Staff in Overland told me that my U-Box could be delivered to my new residence in Walla Walla, WA once I got an apartment. This was a lie. Now I`m stuck with a UBox 1 hour away and no way to get it
The u box was not delivered when they said it would be. Then they did not pick it up when they said they would and I had to call them 10 times before they came and picked it up.
Easy to get in and out. Nice location. No issues
Very helpful. Suggested we place our largest piece in the room before finalizing to check it would fit.
Uhaul in general made my moving experience fantastic! Received a fantastic deal on storage until and the staff were excellent.
If I had not called to confirm on the day of delivery, my box would not have been delivered as my paperwork had gotten misplaced. Boxes were picked up 3 hours late.
The location called to remind me my U-boxes did not have locks and offered to put locks on the U-Boxes. Overall great customer service.
Assumed 4. Ended up with 6. STL Movers looked like they threw things in. Helena Movers passed us off to another who cost more. Move went well, but cost over $3500 more than quoted.
I wasvery happy with my service, the communication was excellent, and the pickup and delivery of the u-box was fast and I am 100% satisfied, tyvm !!
I was very very happy with the total service I got and the communication was great speedy delivery to Miami, I couldnt ask for better service, I am 100% satified...tyvvm!!!!!
Excellent service facility! Only issue: Required a specific lock. You may buy it elsewhere, but if you don`t know until move in you are stuck buying theirs. Just wish that was more transparent.
No comments. Thank you for the service.
I was not told it would take a week to pick up the box. At this time I would not recommend your services but hopefully that will change.
Not as large as I had imagined, but very satisfied and meets me need totally. Very good service when operating on a tight budget. Staff VERY professional and friendly.
Was an easy and enjoyable experience. U Box actually shipped quicker and arrived almost 5 days early. Fantastic!
U-Haul is one of the best companies I have ever dealt with. Four years in storage and numerous truck and trailer rentals, and zero problems.
Great service was able to deliver box before snow storm hit.
Easy, convient, and great service!
The movers A to B Movers were excellent!!! I will use them again on future moves!
Awesome experience. Great staff at both locations. They went out of their way to accommodate our needs!
We rented a climate controlunit, however when we went to get inside the security feature was down and we had to wait in the cold for 25 minute for the guy to fix it.
U Haul staff, particularly Angie, at Page Ave in St. Louis was very helpful and considerate.
I arrived at 9am or so and it took 6 hours for me to unload my truck and trailer. The computer wanted to charge me another day. The staff made sure that that did not happen. Thank you. Cheers.
Responsive staff. Furniture pads weren`t inside when it was delivered, but this was resolved quickly. My items haven`t shipped, so my overall experience remains to be seen.
Do not use their recommended movers
I really did like that the facility was clean. Customer servce made my experience very good.
Shana ODonnell and Amanda have to date been wonderful.
It is nice to see women in a business that should and needs to meet the needs of the female customer.
The delivery lady was excellent calling the 800 was the better way to go. We had tried calling the local St. Louis, mo. warehouse on 4 different ocaisions and they never returned our calls-
Great experience, great customer service!
Uhaul shipped my boxes to storage and I wasnt done packing it. The staff at Cave Springs was rude. Uhaul does not give a shit what the customers need. I need more than 200 characters to inform you.
Changed my truck pick up location without notifying me, almost didn`t get my free month of storage. Not happy with this company.
The scheduled pick up of the ubox`s were scheduled to be picked up at 1030 am but the boxes were not picked up until nearly 130pm. There was no communications on the time change on the pickup.
Staff was great to work with, this is a great way to move if you are not comfortable driving a truck yourself!
I had a lot of trouble getting u haul to call me back. It added a lot of stress to our move.I would not use them ever again or recommend them .
roaches found in storage area after 1 month
I only have one complaint, I requested moving helper and picked a company with a high rating they called me to set up a time but they DID NOT SHOW UP the day of the move
The Uhaul staff worked around my schedule to make sure i had the box when i needed.
The employees were professional and friendly. Everyone was helpful about explaining fees and scheduling delivery and pick-up
I was told that it would take about 10 days for my things to be delivered to the warehouse in Washington. they never shipped them until 11 days after they were picked up from my home in Missouri.
Keith and Andy at the 1800 N. Hwy.67 location are awesome! Shana was wonderful and very helpful when the U-Boxes were delivered!
I have mixed feelings about my UBox. On the 2nd leg of the move, service by A. KUPEL 752024 was great. Service in St. Louis did not meet expectations I would appreciate talking to a rep about this.
This UHaul center was wonderful! I truly appreciated their exceptional communication, friendliness, and willingness to help. Perfect service!!
They did not ship the boxes to the next address until I called the office for over a week. The estimated delivery date is just to the next U-haul site, not to the next address.
Everyone was very helpful and pleasant to work with. Very difficult to reach on the phone at times but they made sure all was taken care of for us!
My experience in STL was a dramatic difference from that in Pittsburgh. The staff was courteous, helpful, and very accommodating. They single handedly rebuilt my confidence in UHaul
Huge mistake, unacceptable experience, should get my money back. Took 20 days and more than 2 weeks no one knew where my ubox was. Telling everyone not to use ubox service
charged more than expected! Customer service said no additional charge.No e-mails concerning charge. Order online reflected no change. Received bill AFTER delivery, charged an additional $160!
UBox was shipped on 6/11/2013, today is 6/24/2013, there is no news about our box. We called U-Haul and nobody knew where the UBox is. This is very bad, will not use U-Box again. Un-HAPPY Customer.
The dtiver/setvice rep was extremely polite helpful. All aspects of the move the storage pod were perfect!
I found the staff to be very helpful and friendly.
The GM at the store I shipped box from grand forks, ND was very helpful and explained things very well. Made sure that all my needs were meet.
Wonderful, friendly, professional staff. I would definately do this again should the need arise!
People were very nice and accommodating. The website offered movers to help with ths loading and unloading of the pods. Everything was right at my finger tips.
This was the easiest and most convenient experience! EVERY SINGLE staff person was extremely helpful. I will refer U-Boxes to anyone I know who is moving. Exceptional service at an unbelievable price.
There was one issue, in that I had to return get my access card, the one initially give did not work, but the customer service rep. Did not return to the unit with the new one.
Everything went great, staff was friendly and helpful.
The only part of our move that the company did correctly was delivering our boxes on time.EVERYTHING else was a hassle.WE WILL NEVER USE UHAUL AGAIN. EVER. I will tell everyone to not use UHAUL.
This process was so easy. I am shocked with how convenient and affordable this process was. I will definitely recommend U-boxes to ANYONE who is moving.
17 after shipment, still no word on the location of my Ubox.
Get it together.
Shana was wonderful!! Very friendly and drop off/pick up were both stress free and on time.
U-Hauls` customer commitment has an excellent lady Shana:one person of many it was my privilege to deal with since I used more services from these good folks!Thanks again Shana! april 2013cr
I thought the U-box info on the website could`ve been much better to determine the size you need. Shanna provided Excellent service. Her willingness to make the customer satisfied is truly refreshing
Staff was A+. Lighting very dim, overall great experience.
Very friendly and helpful.
The U-Haul POD is a great Ideal. I am relocating to MO to NY. Friendly staff and on time.
This is my second time using U-Boxes, and I continue to be impressed with your operation. Working with Shana was super easy, and she was unbelievably flexible.
Everyone I`ve worked with has been great.
The gm angie carrington was very rude and i never been treated like that a day in my life. She was rude and i am going over her wirh my complaints.
I am very pleased with the experience so far and hope things go as well at the other end of the move. I think this a great service and would recommend it.
delivery driver Shana was excellent! Arrived promptly and was able to remove boxes the same day. Thanks!
Everyone that I interacted with was extremely helpful and timely. They were relaxed and confident in the services they provide.
Its was very helpful for what I need
The cost was too high. Adding drop-off/delivery fees on top of the U-Box monthly fee, the total bill became quite expensive. We`ll likely never use the U-boxes again because of the high cost.
Very disappointed in the size of the units for the price I paid. Plus it does not mention anywhere on the website about additional delivery charges for dropping units off at the new location.
Wait time to have an employee unlock uhauls lock was over 30 minutes.
They were very friendly an helpful thanks U-Haul
Better pricing than the competition, and everything about my experience in working with them went very well - definitely recommend.
very friendly and helpful driver
GIVE SHANA AND ANGIE RAISES, THEY BOTH CERTAINLY DESERVE ONE!
Shana was a ROCKSTAR! And Angie has taken such good care of me. Both of these women are the reason I will recommend UHAUL to anyone I encounter looking for any moving needs!
Staff and Management most helpful incl when I had a question about a pending charge on Amex.
John P. Byrne
Came on time and great communication.
Dealing with Shana to schedule the delivery was a breeze. She did a really great job on the container drop off and scheduling the pickup.
They turned me away on a truck when they had one available. Didn`t even ask me if I was going one way.
The staff was very helpful and i would prefer this location out of the metro saint louis area
Everything went well except the 10X20 storage on the bottom floor I reserved was damaged and I had to use two 8X8 units. But no big deal.
I was unable to manage my online account, late fees were given for no reason, and our `locked in` price for shipping changed to $300+ over what we were expecting.
The staff was very nice. It was very easy to pay my bill online and not have to worry about it. I have heard horror stories about other storage companies but this one was not like those at all.
The staff was always so helpful with all my questions and concerns. I appreciate the responsiveness of the staff and customer service. Excellent Job!
In using this facility to store items for over 7 years, we never had a problem. Our items were safe and secure, service was good. Thanks!
Wish we had more access more days to get in
No light in storage rooms
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff was great, helpful beyond belief. They were very friendly. Their suggestions were welcome and most needed. Thank you U Haul
The staff, particularly Erika Norman was very helpful.
Staff was very friendly and eager to help. However, they need more training on how to handle U-Box checkouts.
Good experience. If the need arises, I will use again. Months rent came with a one-way rental, but monthly rental fee seems pretty high.
Could have explained the late charges a little better but other than that very helpful with other areas.
Everything was excellent and the worker were very friendly. This is what people want when they are spending their money no matter what the amount is. Have a great day!
The staff at Page uhaul did a really great job t explaining my options, and servicing my request. The young lady named Angie really worked hard, and did a gret job at taking care of everything.
YOUR MANAGER REFUSED TO GIVE ME CREDIT FOR 5 QUARTS OF OIL THAT I HAD TO PUT INTO THE TRUCK FOR 28.00...WHY SHOULD I HAVE TO PAY TO KEEP YOUR ENGINE FROM RUIN?????
YOUR TWO HUNDRED WORD LIMIT IS NOT WORKING!!!!!!!!!!!....IT DOES NOT ALLOW THAT LIMIT!!!!!
My rating has to do with how our reservation was handled by CORPORATE staff--not the people who work there. We were misled.
Everything was fine. Friendly staff and great extended hours.
Angie was helpful and knowledgable. Should the need arise,we will be back.
Unexpected post in storage room.Wall repaired roughly, plaster dust on it.
Charged for wall repair not shown to us when we were in the room with him.
this facility provided good customer service
P.S. Annoyed that I am required to leave a comment
People were nice and helpful.
A few non-functioning items, including squeeling brakes which were reported
I had a very good experience with UHaul. Everyone was very nice and informative. I would recommend the for your moving needs.
My experience was great! the staff, especially Scott was friendly and helpful.
Staff was amazing. It was an upstairs unit which was a pain, but there were carts and it ended up ok.
People were friendly and helpful and easy transaction.
Second story storage was much more difficult to load then ground floor would have been. If possible a drive up to the second story would have made this experience awesome!
Everyone was very helpful and friendly. They answered all of our questions, very knowledgeable,good experience for us. I hope the same is true when we need services to move to Arizona.
staff to the time explain hours of operation,fees,contract, and sold me a lock. Good job
Manager and staff were very accomodating. Good expereince.
The facility provided good service. Angie was particularly helpful.
I had a storage unit with u-hall strait since 2/2005. 2/2005 till 6/2008 in Odenton, MD and 6/2008 till 9/2009 in Inwood, NY and never had problems. IN THIS LAST LOCATION THE SERVICE WAS BAD.
A light in the storage locker would be nice.
Matt the Manager and his colleagues were great. Not only would I recommend this U-Haul facility, I will return when I need their services! Everything just right.
The sales representatives were very helpful and explained how the facility operates and how it correlates to my needs.
Matt is an Excellent Manager and should be recognized Nationally for his abilities.
It was nice and easily accessible.
Always had excellent service when I was there.
the staff was very helpful
Easy access when i needed it
I had a storage room there for 2yrs the staff was always welcoming accommodating. The facility was always clean.
Matt was extremely helpful and friendly. My only complaint is the access is very narrow from the unloading dock and getting around the corner to the hall.
Great Service and Great Staff..
Service was great -- very accommodating since I had to change the size of the storage unit at the last minute.
The staff made accomodations for me on several occasions as I relocated to the area and returned the equipment.
I had only one issue when I went to arrange for the rental unit. I had reserved a first floor storage unit only to find when I arrived it had been rented to someone else. We worked it out.
Great experience, but you are expensive.
thank you for your help on such quick notice.
I was told they had never had problems with break-ins or security at that location, which is very important to me.
When moving season starts.....due to size of your location more workers are needed so there wont be such a long wait for service
Location was easily accessible, very cleaned and well maintained plus secure and well lighted.
i think you have the wrong e-mail address i live in florida and my name is kenny lewis but thanks any way