Customer Reviews for U-Haul Moving & Storage at Powers Blvd**
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd**
Rented from here before and will again if I need to rent a truck
Rented furniture pads. Checkout was fast and they carried them out to my car. I'm not sure what more they could have done. Recommended.
Convenient and reasonably priced. The order by phone process was so formal and not user friendly. Don't like giving my life story and statistics just to see how much and what's available at that location.
Once again an a plus rating
I can't think of anything that stands out as far as areas of improvement. Keep doing what you're doing.
Very slow in house service until the actual guy that helped us came up he was awesome and fast
It's a scam that fuel gauge doesn't work we filled over 1/4 extra and feel they should discount that off
Out jeep patriot was rated to pull a 6x12 which carries 2600 pounds. Our jeep can only pull 2300. The trailer empty is 1800 pounds which doesn't leave much weight for you to load. We did not know this and almost burned out our transmission. Our jeep should never had been rated to pull a 6x12 or they should have at least made us aware of what the trailer weighed and could carry so we were not overloading the vehicle. We had to switch out the trailer half way across the country because our jeep was breaking down costing us more money than we could afford.
Very helpful employees and and excellent curb appeal.
Provide clear reasoning for high mileage fee
Clean all windows of the truck
Include ice scraper in trucks
it would be nice to get a confirmation sooner than the day before your pick up (if applicable)
Customer service was excellent and the truck was clean and worked great
The gentleman that greet me when I arrive was very attentive and help me a lot when I had to trade to a bigger truck.!!
Although we were faced with an initial inconvenience of the elevator being out of operation the general manager Chris Lambert and his staff went out of their way to extend the rental on the truck as we had to come back on 3/2/14 to unload. It was a smooth operation in turning in the vehicle and we appreciate the help of Tieannie and Heather with get another storage unit and with various other things. We are very pleased with this site and their personnel. We hope that our comments can be passed onto them so they know that we appreciate their efforts.
Something weird about your order system. When I dropped off, the guy there couldn't figure it out either. The difference was that he was able to find it after a couple of tries. Maybe a problem with your system, U-Haul? Altogether A well run location, even though hard to get into with a gigantic truck.
They were able to upgrade the truck from a 14' to 17' without a hassle. Nice people and the truck with the other items I requested were ready on time.
The service and equipment were great.
This was the best rental experience I have had...
Great service provided - quick and efficient transaction
Tieannie Able-Lehmann did a super job. She was very courteous and helpful...great attitude. Thanks for a great experience!
Not a darn Thing.. The trailor was clean. The team was amazing and so fast. The line literally had 9 people in line and they got the line completed in only 10 min. This is my 5th time at this location and I would not go to another because of the professionalism of the team there
Everything went very smooth and efficiently.
horrendous odor of marijuana in area-stench.
equipment brand new, staff helpful and efficient.
pricing, it surprised me how much it has gone up for me to move myself, when renting truck and mileage.
Better entry way into the location. with trucks parked in first entry, it looks like you are closed
No comment at this time my experience was very good.
I honestly can't think of anything that has room for
improvement. We have rented trucks several times
and have never had any problems.
A completely opposite experience from what we had in Los Alamos. We had visited this location before traveling to make our trailer reservation and buy a hitch and they were very helpful then also, and they told us the trailer would be ready by 8:30.
Directions to get to the location would be helpful.
Very good experience. Nice driving, well maintained 20"foot truck. Good customer service on rental and return.
Great job by the young man who checked me out.
The people were extremely friendly and helpful. It was an excellent experience.
Employees were very friendly and helpful!
The truck was old didn't like hills!
This location was great. The initial location I tried to rent at (6035 Galley Road, 80915) was horrible.
I rented an Auto Transport and the ramp on the right side was broken. I did not realize it until I tried to load my car onto the transport this morning. I had to use a modified wood ramp to make it work.
Amazing staff! Extremely friendly, when I made the mistake of renting too small of a truck, it was completely seamless to fix me up with what I needed! I wouldn't go anywhere else!!! AMAZING experience!
Either repair or decommission Trucks that aren't performing. The truck I rented could barely make it up a hill empty. Floored with nothing in it I couldn't get faster than 25 Mph on hills. When I was moving with a loaded truck it was only able to get to 20 Mph.
I only waited a few minutes before I was helped...The staff @ the counter and the man outside were great!...Thanks, Randy Karjala
All services were great thanks again for the rental
Always have a very pleasant experience going through this location. Everyone provides stellar service and would recommend to anyone. Keep up the great work!
The truck assigned was old and worn out. The hydraulic automatic parking brake did not work and almost caused an injury to a friend helping to move.
super professional. diametrically opposed to the pick up location in Aspen
The man who checked me in was very helpful and took care of me as soon as I showed up. Nice job!
Tieannie Abel-Lihmann was great. She had everything ready to go for me back in July when I rented the auto transport. She was able to move my pick up to an earlier time over the Christmas portion of my move.
All the staff were friendly, organized, knowledgeable, and helpful. Thank you!
The employees that helped me were excellent in every aspect.
My overall experience was great! The staff was very knowlegeable and professional. The only thing that I would suggest is to make sure the use or non-use of the pads is clear to all customers.
Trailer lights were inoperative at pickup due to a broken wire on the trailer; better check-in procedures to catch this upon return will help other customers avoid delays in their rentals upon pick-up.
It is cumbersome gassing up bigger vehicles. A more customer/cost friendly way of returning a truck with out the "re-renting it to a U-Haul employee to gas up" policy would be nice. A built in per gallon cost (like care rental agencies offer) would be nice, Looks like there is already a business model to follow with out re-inventing the wheel.
When I called to reserve my trailer they told me I qualified for a free month storage rental. They said I would get a 10x15 size but when arrived in store they said no it's for a 5x5. Everyone needs to be on the same page
I had some vehicle issues and had to extend the rental your customer service was excellent