Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
Very efficient rental process. Good value for the money. Keep up the good work!
Great customer service, will go to this location in the future
Warn customers that the cargo van does not fit into a garage. It was a great experience overall and well worth the money. Excellent space inside the van and everyone there was very helpful!
One of the best Locations. All employees I've interacted with have been very professional and personable.
Great job. Friendly personnel, efficient service, convenient location and clean, secure facility!
We are regular customers of this facility and the staff always go above and beyond to help us with rental equipment or storage compartments. They are efficient, considerate and professional.
Owner was very sympathetic to our situation. He gave us full refund. We forewent storage due to unsatisfactory service.
Everything went as expected, staff was friendly and helpful. All that could be expexted.
The staff there was very helpful, made my moving experience a little bit less painful.
there was extra charges then come to find out the guy was trying to charge me an extra day but i brought it back early so he had to reverse the charges. I was not happy about this he acted like it was my fault. Totally not happy i don't think i will be using your services again. I am a business owner and i rented the trailer for work so in the future i will use homedepot or Bills tool rental. The tail lights did not work on the trailer either.
The service was fast and the trucks are in great shape but I wasn't tok happy with the customer service from the staff. They weren't rude but they weren't very nice. They just kind of seemed like they didn't want you in there. Not one person smiled or even asked how our day was going. Could've been better.
Worked with Christopher Lambert. Very, very good experience. 100% satisfied.
I can't imagine. Everyone was very helpful and pleasant. You had a lot of staff available, so even though there was a lot of customer activity, I didn't have to wait long. I was over-charged $10 but staff was very quick to reverse the charges and get me the credit. Very good customer service. You helped make my move very simple and easy using your equipment. Thank you! I've used U-Haul many times in the past - but this is the first time I've seen a $1 per mile charge, so if I were to offer any improvements, I would say to drop that charge.
The deal with the free storage was not a good deal. Had to buy another unit to fit what was in the truck.
Improvements, you are doing outstanding job. I just to comment on your two movers, Lincoln And Pedero these to two gentlman were professional & very courteous to myself and my wife please let them know we appreciate their hard work and rewards these to gentlman a promotion and pay. Thank you Mr D. Anzara
When you give someone a free months rent on a storage unit make it so that you can fit what's in the truck. I had to pay for another unit to fit what I had in the truck. This is not a good deal.
We found the staff efficient, friendly, knowledgeable and extremely polite. This is the best service we have ever gotten in renting a van and I cannot suggest anything to improve the experience. We would drive across town to rent from this location again. Well done!
Very good customer service. Fast, friendly and completely professional.
Staff could communicate a little better to each other, I kept getting repeat calls for the same thing because someone didn't make a notation that they had spoken to me. And when I actually picked up the truck one was surprised because "I had called an hour before and cancelled it" which I did NOT. Otherwise, everyone was great.
The staff here went above and beyond to help us. A+++++++ Service! !! :) I would recommend this,location to everyone :)
Speed up the check-in process...
Otherwise, VERY professional at this location.
EVERYONE at this location was so helpful to us during the packing and moving process. It made a stressful time of packing up our mom's house a little more manageable and we appreciate the cheerful attitudes!
when I returned the truck the manager kind of let his anger out on me! He was going to charge me an extra day because he said he had another renter that needed it by 7:30 that morning, and I didn't return it until about 1:15 p.m. I was not informed that I had someone else that needed it at a certain time, as a matter a fact- I had called in at 4:30 p.m. the previous afternoon to ask what time I needed to return the truck. The employee I spoke to told me that I had 24 hours from the time of pick up, which was at a little after 1:30 p.m. So he could not charge me the extra days fee, and he wasn't too happy about it! Besides him being RUDE, everything else was fine.
Great staff, very friendly and helpful. Took care of the hook up and disconnect. Very easy to use.
Beautiful well-maintained location.
The staff was so friendly! They went above and beyond to help me. It meant so much to me that they were just so friendly and ready to help in anyway they could.A++++++ Service
no changes! Good attitudes. Quick service. Honesty. Everything a customer could want. Thanks!
Excellent setup for returns.
The exemplary service I received was so unexpected. I thought good customer service was dead and gone. I wish I could remember the very kind man's name, but he went above and beyond. He is the one person who started my moving process with a happy note. Thank you so very much sir.
Everything was perfect!!! From pick up in the show room to the drop off . Everyone was very polite and waisted no time..
Thanks to all involved
Great experience all around. Renting the truck was easy and the staff was polite and professional. Returning was very easy as well.
Service was outstanding. texted me with information and had no problems whatsoever.
The owner I believe his name was Christopher saw me on the lot and asked if if needed help. He took me in and got me taken care of right away. he really helped me get my truck and get moving . Pardon the pun
Great customer service and fast pick up/turn in.
Everyone was very helpful. Seth in returns was super nice and had us leaving with a smile. Everyone was very professional and efficient.
Tennie was so much help for all my needs. I just wanted to let you know that. My move couldn't have been any easier. Thanks Tennie for everything you done for me.
I feel that if I am paying $.59 per mile, that I should not be responsible for returning the truck filled up with gas. The $.59 per mile is more than enough to cover gas and maintenance. The truck I drove had 60,000 miles on it. At $.59 per mile, that's $35,000 in mileage charges that were explained to me as covering "maintenance costs." There is no way that you have spent that amount of money on repairs and maintenance on that vehicle. Please consider revising your policy.
Tennie is the most helpful and friendly person that I want to single out to be recognized for her help and support in my needs.
The owner was absolutely awesome! He helped me with everything and was supper friendly!
My overall rating with UHaul was ok. I do appreciate that you put me in a hotel when I couldn't continue but would have preferred a quicker response when the truck broke down
The manager was great to work with. A professional.
Better turn around area to acess north powers
Move the gasoline fill tube so it doesn't protude into the box. Also, the mount for the box dolly and the 6 blankets hanging on the wall take away from storage space.
The service was excellent the workers were very helpful and quick and friendly and I would definitely use them again but also refer friends and family to them??
I originally asked, and confirmed, that my reservation was at the south Academy location. It was not, and I had to drive to another location. This made me late for a pickup and I had to load trailer by hand. Also agent did not verify that your hookup was for a flat four plug. Had to purchase yet another adapter.
No complaints at all on my visit. Customer service was excellent, in fact, they went the second mile, and were very helpful.
No problems at all. Everything was tip-top at this Uhaul. Thanks!!
The only thing was they forgot to give me my dolly and I had to drive and pick it up again then they charge my account 2 now I have to wait 5 to 7 day for it to b back in my account
i liked the reminder of a week in advance
VERY PROFESSIONAL, KIND, POLITE AND COURTEOUS. ALL MY NEEDS WERE MET WITH GRATIFYING RESULTS. EXCELLENT SERVICE.
Our overall experience was excellent, customer service was friendly and courteous. The truck was clean a little slow.
Great group of people. Fast in and out. Easy to get everything together, from looking at the paperwork,to checking the truck.
Upon check out it was indicated that I received the wrong rental van. It was a hassle to figure out the ending mileage.
I will not be using UHaul again. I moved my stuff out to another storage facility with better customer service.
excellent customer service and friendly and well knowledgeable staff
Christopher was great he was friendly and explained all options to me
I was very impressed with the staff. I came in on Easter and everyone had a great attitude and was very helpful and informative. Thank you for making my move as painless as possible. Also, the price was very affordable. As a military member, needless to say we move a lot and I always go with uhaul. Thanks again!!
Very professional and friendly. Pick up and return went very quickly.
good folks to work with, tom w. sr
Knowledgeable , friendly, helpful
per mile cost is much more expensive than competitors
Rented truck 3/31. Still no adjustment on my card 4/3. Guess I'll wait the weekend and see on 4/6 if my card is adjusted for the final price. Otherwise, my rental experience was awesome.
The lady checking me in didn't know what she was doing. She had me and my dad thoroughly confused. When I returned the truck, the way you made me drive to return it added almost a whole mile! Then some of the employees were talking bad about a phone customer saying "I wish I could reach through the phone and slap her" all while my dad and I stood in the store.
It was just a little frustrating for us because we did a local move from Falcon, CO to Falcon, CO and had the Falcon U-Haul as a preferred Pick up location, however we had to pick it up in Colorado Springs, (11 miles one way - 22 miles round trip) making it Inconvenient and more costly for us. Extra $20 that we wouldn't had to spend if they would have just let us pick it up at our preffered location.
The customer service and ease of renting the truck I needed was amazing. I have rented in the past ( not from this location) and it was never easier or better. Made my reservation online and p/u an hour later, truck was ready, staff was great, returned truck with ease, and saved money as I shopped around. Will definitely use again if I need to. GREAT experience all around. Thank You!
From the people to the truck and service, everything was excellent as always, Thanks U-Haul, R.M.
Horrible lady rude fsst talking even when I asked her to slow down for me please I asked another coustomers if she was rude to him and he said abrupt was more like it !!! loud and condescending. Surly she doesn't need to hurry to please the manager and you company
Trying to guess your mileage is stupid. I was hit with environmental fee's I was not told about after drop off. And paying by the mile when you never take the truck out of time is ridiculous. To many hidden fee's but reviews like this never matter.
I was very happy at both ends. The pickup location went out of there way to accommodate me. Thanks
Log on and reserve the truck prior to going there. Sure saves time. I was in and out in less than 10 minutes.
Unauthorized charges to my credit card.
Always very attentive and good with their customers and ready to assist with your needs. Great customer service!
You need to work on your customer service over the phone. your employees have no common courtesy skills nor know how to address your customers with respect and professionalism. the truck I rented the gas gauge was never correct so it makes your customers feel that they don't know how much gas is required to ensure no additional costs are accrued.
The procedure for checking in equipment was very easy.
Please call to discuss have tried several times to reach manger! Horrible experience. 210-689-5460
This establishment had excellent customer service.
Emma and Jeremy were involved with helping me with the rental. Emma was excellent. She was very efficient and helpful. Her accent was awesome as well. Jeremy checked the vehicle back in and he too was extremely efficient and professional. I thought it was awesome that he could use a mobile device for the check-in. This was my first UHaul experience and it was the perfect one. Thank you guys!
You guys were great figuring out the fuse problem with the truck for the trailer. Well done, I'm happy with the experience.
They don't explain the cost correct. I was told $19.99 for the rent and $. 29 x mile I drive 150miles = $50 I pay $10 on insurance. But my bill was $109 no clue what mat they use 5-10 score =5.3
Customer service was great and everyone was very helpful from putting on are hitch to are trailer rental.
The people at this location were incredibly helpful and friendly. Understanding that I was late because of a snowstorm. I will definitely use them again. Thank you
No need to improve we had amazing service and will be sure to use this location again as well as tell our friends.
Great service!!! Thank you
i rent trailers from this location at least 2 times a year. I always have a great experience, the staff is friendly and knowledgeable. The only thing that I dislike about this location is getting in and out of the lot onto Powers Blvd.
Everything was smooth from beginning to end, which makes moving day that much easier to stomach!
Dev Keys is the man!! Keep up the good work brother.
I arrived about 7:45 because comments made by the rep that assisted me the time before, told me he'd be there until 8PM if I could have the truck back by then. When I arrived, there were two people behind the counter as I walked in. They told me they were closed so I went out to remove the trailer and put the paperwork in the drop box.
After a few minutes of being unable to lift the trailer off the hitch, I went back to tell them I needed help. When I picked the trailer up, it took guys to put the trailer on the hitch so I'm not sure why they thought I could do it by myself. It is easier to put it on than to take it off.
When I got back to the door, one of them was locking up and I told him I could not get the trailer off the hitch. He motioned he'd be just a minute.
Fifteen minutes later, he had still not come out to assist me so I found a way to remove it myself, injuring my back in the process. He was still inside on the computer.
Last, when they checked the trailer out to me, it had almost six inches of snow in the bed and I had to ask for that to be removed. Why would they think putting my furniture in 6" of snow was going to be okay?!
There are plenty of other U-Hauls facilities in the area and other competitors as well. I WILL NOT EVER BE BACK!
The truck broke down a half hour after we rented it leaving us stranded with no cell phone coverage and -14 weather when we finally for it running we were only able to drive 10 miles an hour after calling roadside assitantace we had to make other arrangements to get my other stuff
The customer service (in particular by the management) at this location is by far the best I have ever experienced. When the van I rented was stuck in the snow for a few days, this location was understanding and worked with me while I tried to get the van out of the snow. I am grateful that they were willing to work with me, it saved me a lot of heartburn. They will be consistently getting my business in the future, thanks UHaul!
The lady who checked me into the vehicle was great. She had me laughing & was a great experience
Due to a strong winter storm moving into the area, this U-Haul location called me the day prior and asked me if I would like to pick up the truck early to try and get ahead of the storm. Because of that I was able to get moved into my new home before the snow hit. I am very grateful that they called me in advance. The staff was very friendly and helpful too.
Everything went smoothly and the staff was very helpful.
when i emailed and told them the unit was empty i was told i had to pay fees to get there lock and my lock off. Disappointed to say the least.
Man who checked us in when we returned the truck was especially polite and helpful. He represents your business well.
Did not confirm the order so walked all the way to the truck to get that surprise then an attitude from the guy who went to show me the truck. Devon and the lady who helped me were amazing. But the guy who showed me the truck needs to have an attitude adjustment
The facility was a little hard to reach at times. Due to construction and the road only having one entrance/exit. However that aside the staff made it worth the effort.
Excellent Customer Service
I will rent at other centers with more reasonable terms and conditions, I reserved a truck dolly and was extremely disappointed with the level of service and even more let down by some of the company policies I experienced. You have plenty of competition, and therefore I will go with your competitors if I ever need to rent anything offered by uhaul again. Feel free to call text or email if you would like me to further elaborate on the shortcomings I experienced with my uhaul rental 2/14/2015 colorado springs powers blvd
This office appeared to be understaffed. However, the staff that was present was competent and professional.
Staff were very helpful and super friendly. Makes you feel like family.
cost per mile was high
extra charges are excessive
the workers need to pay more attention to how they read the gas gauge the reading I got was below1/2 tank and their reading was off by 1/8th
The staff was friendly and helpful.
Very friendly professional staff. Will definately use your facility again. Thank you!
Great location, except uncontrolled kids playing among the boxes and moving supplies, but that's to be expected....in 2015. Van worked very well and it was brand new!! We will return when needed.
Professional and courteous employees who try to get you in and out as fast as possible. Rental return is a breeze!
Excellent customer service from beginning to end.
I have used this facility for several moves since 2010. It is always been a good experience.
The trailer was clean and easy to hook up. The staff was courteous and helpful even though I upgraded to a bigger trailer.
Staff was helpful and very friendly. Just question U Haul's policies. I picked up a pick up truck for 2 hours and was charged $80 on my debit card for it and another individual came in and picked up a moving truck for overnight and was only charged $75 on her debit. Questionable practice?
I will use this location again. They are excellent!
Buy new equipment. I thought the truck I rented was going to break within minutes of pickup. I will pay extra to rent trucks from Penske as their fleet is updated. I was told Uhaul wont replace 26 foot trucks.
Truck was filthy, people at the front desk were rude and even raised their voice at a different customer. She didn't give the guy at the desk her answer fast enough for him so he got irritated. The guys that did the walk around were good just the people at the front had poor attitudes.
The van I rented had 107 miles. Awesome! Great experience, thanks. Greg Sweetman
The serice the professional and friendly. The truck and other items were ready as scheduled. It was a great experience.
Professional and courteous
Impressed with the professional office staff
Ms. Steece and Mr. Gonzales were exceptionally helpful. They took care of everything we needed and answered all of our questions. Thank you!
This place had there stuff together, prompt service and excellent equipment.
Great customer service by Miss Holly
Truck was dirty, but we just go through a couple of snow days, so a "clean truck" was not expected. on Another topic, I rented four bundles of blankets of which I used 3. When I asked if a could get credit for the unused bundle (sill in its unopened plastic bag) I was told they "were not allowed to give credit for that." Not sure why this couldn't be done; it would go a long way on good-will towards customers.
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
Courteous, efficient and knowledgeable.
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
You have a very good and helpful staff at this facility
Very friendly and helpful staff.
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
Everyone has always been nice to me, have been there before
Christopher was OUTSTANDING in getting us into a great unit. VERY FRIENDLY!!!
Fantastic experience storing at this facility! Super clean I always felt that my belongings were safe and secure. I would only ever come back to this storage facility if the need arose for me again.
Very friendly and helpful staff at this location!The call centers for u haul could use some more training.But the powers location helped make up for that.
Carts were always available for customers to move items to or from the storage area. This is a well managed facility.
very helpful and freindly
Very friendly and accomidating.
Everyone who works here is very friendly and always willing to help. The facility is very nice compared to other storage companies I have used.
The loading went great but box was never shipped. I had to be transferred through four departments to find box when it didn`t arrive on date given.
We have had 2 units in there for awhile,very clean and well kept. The staff is great ! NO COMPLAINTS !!!
Everyone I encountered was friendly, helpful, and efficient! Will use them again for sure!
The whole U-Haul experience staff facilitywas great. Great by relieving us of the stresses of moving
The people at the Uhaul storage where I go were very nice and professional at all times. A real pleasure to work with.
The staff were great in helping us during our move.
I was very dissatisfied with this experience. Definitely will find a new place to store next time!
During my deployment I had no problems with the facility`s. I believe that my belongs were well protected and secure.
Great experience. I liked the individual unit alarms.y unit
Rent was a little expensive but I was happy I chose your facility overall. Thanks
long time to do paperwork to move in took 20+min to check out. staff said computers slow or not working. Latch hard to open, close, moving men lost half a fingernail opening it.
You need to clearly list / communicate that the 1 Month Free Storage is only for the smallest size storage unit 5x10.
Everyone was friendly...thanks.
The staff was attentive to my needs. Very professional and friendly.
The staff was very friendly and helpful.
Amazing place! The staff was great about directing me in what unit to purchase and helping me through the whole process. Thank you to the whole staff!
There were no issues with the conditions. The people were great. The alarm system would go off every two minutes even when you check in at card station. Wear eat plugs!
Staff was always happy to help when we forgot how to work the security, or whenever we dropped off the rent money. Easy closure on the day we moved out of the unit.
Very nice location and staff was very helpful.
It took a bit longer to get registered than I anticipated, but overall it was fairly easy to do. Staff seemed very knowledgeable and eager to help out.
Very pleased with assistance from Jennifer and Tiarra.
I used the storage unit. Very secure. Trucks were good too. Everyone was helpful and it was a great experience.
It was a great experience. Everyone was nice. The unit was clean. Very secure.
Thank you Chris for
Being so good at your position
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
Chris the manager has been extremely helpful in getting me storage unit that fit my family needs. Great customer service
Excellent customer service
Great customer service. Quick, efficient and took care of all of the customers
The team at Powers U-Haul has always been impressive - efficient, friendly, knowledgeable - I will always choose them for my rental and storage needs.
Always a great experience with the team at U-Haul on Powers. Very helpful, friendly staff that assist in a quick manner.
Clean place and professional service. Thank you!
I was not allowed to access my storage shed after 6 pm which was inconvent for someone who works 9 to five daily
Outstanding, friendly and very helpful staff. Their customer service will keep me coming back.
I think this storage unit is way overpriced. Only the free first month made the $50 I paid worth the two months I was there.
Courteous, efficient and professional service! Been a pleasant all around experience. Thank you for that!
Great customer service, great facility. I just wish I would have thought to look here sooner!
This location has a wonderful Manager name Chris Lambert. He is always helpful to us. came back and will continue to if we need a storage again. THANKS CHRIS!!!
The staff at U-Haul on Powers were always providing quality customer support during the time of my rental. This was over almost 8 years of having the storage room there.
I trust uhaul with any of my things
Extremely satisfied with facility and service.
There were some challenges in this move, but the facility manager was courteous and helpful in alleviating them. I will continue to be a loyal U-Haul user and supporter!
Excellent customer service.
The people were very nice and helpful. I appreciate all the help they provided me. I will be comin back for future service.
need to fix the computer problems. It caused back-ups of customers and long wait time to be helped and being able to provide for the customer due to the down system. THANKS
Some staff members here have no clue how customer service works. Bad attitudes were on display regularly. I did appreciate the help from Chris the manager when he was around. Not sure if i`ll return.
Very helpful staffing, made my family`s move very smooth and stress free.
The manager Chris and his team were extremely helpful.
The Whole Staff was/is pleasant to deal with and will be the next couple months.
Great service. Very friendly staff.
It was a real smooth sign up process, the staff was very helpful and nice.
awesome staff and very convienent
Staff were polite and efficient. Facility and storage unit were clean and secure.
Very clean and service was excellent
Chris and the staff were great.
Staff was always friendly and the facility was easily accessible and well lit.
Tiena and Allen did a great job.
A very excellent, friendly, and competent staff. Everyone was willing to help and make my move easier! I will be coming back for my next move without a doubt.
I was seriously impressed with this place. The lady that helped me inside was beyond friendly. The younger guy outside unhooking hitches outside was also great. Nice people.
Chris is the best manager of any UHAUL facility that i have ever done business with, he has picked a great staff and will work with you to get what you need.
friendly staff were very helpful in all our transactions
Chris, you are awesome you showed us everything in the uhaul place i really appreciate you excellent customer service
The staff was so helpful, courteous and knowledgeable. We are so happy to have worked with the U-Haul Moving Storage at Powers Blvd both for storage and for moving van rental. Thank you!
poorly staffed waited in line for 30 minutes
everything was great. easy access to rooms and staff was nice.
Chris and his team are great. They were always very helpful and they were very supportive of me and the moving company as we packed up our storage facility in our recent move out of town.
The people are real nice and military friendly. Its basically a super Uhaul so it`s very well maintained.
Overall I had a really good experience. I would highly recommend it to anyone. Thanks for a great service!
Chris was especially accommodating in my personal situation. He helped me by staying a little late and coming in early to assist me in allowing me to get my things stored in a timely manner.
The service has been great.
Chris the store manager was very helpful in managing and assisting with this process. Would not hesitate to recommend the service and Chris to anyone.
The level of service was excellent and the staff very friendly. I would HIGHLY recommend this facility to anyone asking for a rental/storage suggestion.
Everyone we spoke with was helpful and professional. We had a great experience here.
The hours of operation should be until 9 pm. The next time I need storage I am using another company with convenient hours.
Great Experience, thanks U-HAUL.
The climate controlled units could range from 45-85 degrees or so, thought it was a rip off
Teena has awesome customer service thank you it`s refreshing:-
Everything went very smooth and quickly. Completely painless. Thanks much!
Extremly friendly and healpfull, no complaints at all
it wasn`t as good as it could have been. 200 character limit doesn`t give enough room to say what you want.
Chris was very helpful accommodating with my situation.
Mr. Allen was a great help in getting me signed in and checked out. The staff was also freiendly ...Will recommend to friends
The place was very busy, but we got taken care right away. The manager explained things to us and even took the time to take us out the storage area.
Very friendly and helpful staff. Extremely accommodating.
I was pleasantly surprised by the friendliness and cleanliness of the facility. Only issue was trying to get stuff loaded into my unit while a Storage Wars type event was going on one day.
Nice people, nice facility
by far the nicest storage facility i have ever seen. the manager was amazing. made displacement from the fire less stressful.
Truly and thoroughly outstanding! Facility, team friendly, professional, courteous. By far the best storage and U-haul rental experience I have ever had. Sincerely, David Torres-Rouff
Staff was very helpful. Facilities were clean. Getting an additional unit was not a problem.
Very quick and prompt if ever needed again diff use
I cancelled after being told the size requested would meet my needs. I discovered that the 10` x 15` unit was actually 9` x 13.8`. Cancelled my reservation and will likely never use U-Haul again.
Fix the air conditioner for these hard working people!!!
I was impressed by the facility and with Chris Lambert`s willingness to assist in making the UHAUL experience as easy and painfree as possible. Thanks!
Great staff and customer service. Thanks
Excellent customer service and very impressed with the cleanliness of the units.
Friendly, professional, courteous, helpful, and efficient. Everything I could ever want and more. Thanks to the whole team.
The employees drove the trucks way too fast around corners and through the facility as they were maintaining them. Talked to one employee about it and he said they all do it as if it was a joke.
All the staff very acommodating
and friendly.Especially the front desk. I believe her name was Tatiana that I spoke with several times.
Very slow to wait in line, and took three requests to get someone to help with a storage unit, messed up bill pay in the past, overall the two female employees are great.
we left my husbands watch and other things in the middle consol and we got those back. everyone was very friendly and helpful. great store and staff
Customer service was very good. Nichole was very polite and professional. Would go back for all my moving needs.
Excellent, friendly, and secure
The service and the facilities were outstanding.
We were better served through uhaul than with budget. The staff was understandable and was willing to help my family in our stressful situation.Thanks you so much and god bless uhaul
Christopher and his staff were very helpful and curtious.
Great service all around.
Excess late fees. I felt gouged and while I knew it`s your business I was unemployed and frankly felt ripped off.
This was the reason I terminated my relationship yesterday.
Great Mgr - Chris and staff went out of their way to make things happen, very flexible/available when our schedule kept changing. Same for TAVIS and staff at Aurora! Excellent indeed!
The young lady that helped me was very pleasant to deal with.
My only issue that I had was trying to move my autopay date from the 4th to the 5th due to my employer`s auto deposit date. Staff helped as best as they could! Thank you.
The whole staff was so nice and caring!!
The customer service was execellent and we were shown different optons and the clerk was very friendly.
Highly recommend to anyone short or long term
absolutely wonderful. Nice people and very helpfull.
Great staff were very helpful, Nichole Chavez in particular.
I rented a unit at the Powers Blvd location for approx 5 years while I was working overseas. The unit was secure and I never had a problem with theft or pilferage.
Everything was great and service was prompt and facility was organized
Emily is an excellent customer service representative! Thanks for your professionalism.
The staff is always so nice and helpful. I have never had any issues with this facility, although most other U-Haul facilities are HORRIBLE!!! I would recommend this facility to my friends!
WOULD LIKE MORE THAN YES OR NO ANSWERS
Found the staff helpful friendly whenever I went to the office.
I was surprised to find a $25 CLEANING fee on my bill,the truck it had been cleaned! No one told me of charge at check in.
Once received an email stating I was behind on payment. Recently a notice of increase in rates was sent to my Son, Randolph, old address in New Mexico.
Verry great staff . Helpfull , frendly n strive for satifaction
I am very impressed with Chris and his staff. Everyone seemed to be about the customer and customer satisfaction. I am fortunate to have this facility so close to my home.
Chris the manager is excellent, and willing to work things out for the customer. The employees are knowledgeable and hardworking. This is a good place to go.
Sales people were friendly and helpful.
It was a nice facitlity although the staff lacked professionalism and was rude.
The staff was very helpful and friendly. However, being charged to access your belongings after hours in a secure facility is obscure. Other storage places do not charge for this.
The 24 hour access to my storage did not work and the card reader was broken. Customer service is unable to help with this issue and tells you to come in during business hours.
General Manager Chris and his employees are professional and competent.
Many areas of my account were misspelled and the associate could have asked to ensure it was correct. My first name is misspelled and I would recommend that customer`s information be confirmed.
I would definitely use this Uhaul again and the future.
Great customer service!!!
Staff was very friendly and helpful.
Everything was great. Thank you
Great service, friendly fast
Just should allow 24 hrs access to storage
Clean and well maintained. Parking is difficult at times.
honestly costumer service wins every time I was searching for a place end even do other locations had better price than you guys. the cutumer service help decide to select uhall
the manager,and staff were excellent in the service given
The employees were very friendly and helpful. However, the check in process just takes a LONG time.
I was very pleased with the storage facility.It is very organized and secure.The staff are pleasant and very professional.
Small inconvenience assigning my unit, besides this staffs was great! Good management team at location, it made a difference with my experience. Thank you and the local store team, great job.
Angela was fantastic. Very friendly and accommodating. Facility very safe and secure.
Customer service was quick, friendly and helpful. I was shown how to check in/out, the best place to load/unload belongings, and even walked personally to my unit. Fast and easy!
We received professional, courteous service. The facility was clean which is also important to us as we will be storing a lot of items there.
Overall experience was great with the exception of closing out my account/the man was extremely rude not freindly at all/he ruined my day due to his nasty attitude
Overall it was a simple process to get and store my possessions. The pro-rating the months I mean i want to move out on 1 FEB but pay on 31 JAN for a whole month of feb, don`t think thats right
Your staff and facilities were exceptional. The quality of service we received will ensure that we will continue using U-haul and refer you to all of our friends and family
The facility was clean. The staff seemed somewhat lackadaisical and seemed disinterested in working. But they were responsive when needed. Overall I got what I expected out of the service.
Storage was clean, liked the on-line pay feature!
the manager at the powers station was very helpful.
the manager at the powers station was very helpful.
Very good service, always helpfully
I had to wait about 20 minutes for staff to figure out how to give me access to my storage.
Have had storage locker there 5 years. Excellent service, no complaints.
how can ya live with ur self knowing how yall treat army people i will repoet yall to houseing on fort carson so people wont use yall
WELL KEPT UP FACILITY. HAD NO PROBLEMS AT ALL
They were helpful in reserving the truck and also in getting the storage Units that I am needing
Our property was stored for approximately 3 years. It was exactly as we left it. Thank you for your service.
Agent explained everything I asked and demo`d through entry/exit. Good job.
i tried to put my comments but there`s only a 200 limit. something else to piss me off bout uhaul
Keep up the good work you guys are doing, thanks.
The agents appear to do their jobs well, they did not do any special effort to ensure my experients was any better or worse.
The business was very clean, and agents were helpful.
I stored everything that I owned and it was in an indoor storage and so I didn`t purchase the extra insurance. Long story short, it flooded and I lost everything. Be careful when renting here.
Customer service was terrible. Will never acquire your services again.
very clean, friendly workers
Pretty basic storage unit to me. I don`t have anything to tell other than I moved to a cheaper complex for the same size unit.
I had boxes missing out of my storage unit known others tha thad the same problem. They stated that is why their customers carry renter`s insurance.
The only issue is that they forgot to activate my card for the alarm and each time I went in the alarm would sound.
The staff was very friendly and helpful. The storage area was very clean. I would definitely go back and use their services again if I need any moving services.
Only thing was came from a long vaca and tried to get boxes in storage around 530pm
Met all my storage requirements.
Again thank you from a first timer using a storage unit. I have much faith in UHaul with my stuff being safe.
it was a good experience and everyone was nice.
We were extremely impressed when we first saw the storage area. It is laid out very well and is very clean.
Have used thisa facility before....always a good experience
found prices were a little higher than other facilities in the area. however i had no problems with my rental experience.
24 hour access would have been very useful. The facility is on a video camera security system and users need a key to access their outside unit.
Everything was as expected. A very pleasant experience.
Not accomodating to stat....major problems with rental.
The only thing that took away from the experience was the cost. I think the stay should review the policy of late payments and things of that nature a bit more.
Payment was inconvenient due to understaffing.I was told inaccurate information as well as rudeness from one employee. All employees should be aware of all polices and never guess.
Average service, it was hard to understand the attendant when she spoke and she really didn`t clarify a lot of things. But overall it was fine.
The facility was clean and the staff very helpfull. Much easier and more affordable than I expected.
The technology wasn`t working, and it took a LOT of time to get everything figured out. Otherwise, everything else was as good as I`d expect.
moved from Corinth, Tx to Colorado springs Needed a bigger storage unit than I had reserved and had no problem getting a larger unit.
Never could use my security card. Moved my stud after a month.
I have had the storage unit for 2 weeks and have not been able to access the unit with the card.
Unfortunatley, my customer service experience was completely unbelievable, terrible. Thank you, Mark! You are definately the exception!
The staff has all changed and you could wait as much as 30 minutes for someone to help you. Some of the help does not have a clue what to do.
stored my there for over 4 years. If I ever need storage in CO. Springs I would use them again
Your comment section is not working
Access to indoor storage entrance door/parking often blocked or partially blocked by U-Haul trucks being cleaned or? Customers forced to back out down the alley rather than drive through, as designed.
The customer service rep was extremely rude and should not be working with customers due to his lack of customer service.
Staff was unfriendly and rude at times. Poorest customer service I have ever experienced.
They rent storage units with locks and then they can not cut them off and the person behind the desk is cuss at me lost $40 and only save $7 to keep the storage. I will never use POWERS U-HAUL AGAIN.
There is not enough room in this little text box to leave my comments on the situation I am still dealing with!
The person who help me needs to talk slow when asking questions. Also need to go remove the luck, don`t make me come back and ask to have it removed.
One of the best storage facilities I have been at.
The rprices could have been more reasonable and access should be granted 24/7 tot the units
Very clean, just wish that there were 10x30 climate controlled units.
The free month of storage for a one way rental is a **VERY** handy and much appreciated offer Thank Yoou!
This was the 2nd time I used this U-haul center and I was pleased with the friendly service. The same young lady helped me both times. She seems to always have a smile on her face.
Very clean and secure compound.
Just starting to move everything in but so far all is great. I was also very pleased to learn about the security and alarm system that is set up. Thank you U-haul employees for all of your help.
My only problem was that there was no light inside the storage unit.
Was charged twice for storage fee causing bank account to go into overdraft. Had to jump through hoops to get reimbursed for overdraft fees that were not our fault.
very inconvenient that there is only 1 elevator in the whole building and our unit was on the opposite side of the building in relation to the elevator.
Only one employee at the front desk. 6-8 customers lined up. Service was great except for that.
Moving is a stressful time for people. Staff was not attentive nor courteous. I experienced problems from beginning to end.
The staff was very friedly. The storage buildings were very clean and I feel safe knowing that my stuff is being stored their.
The rental desk was very busy, with not enough employees available. As a result, a transaction that should have taken 10 minutes, instead took about an hour.
The manager of this branch does not appear to like people or his job. I believe the manager of a store should be the most customer friendly and polite person of the store as an example.
I love my uhaul storage experience. The staff is very friendly and the area is kept clean and secure. I would recommend to my friends and family.
staff was helpful and friendly
First rate rental operation!
i shouldn`t have to write something here
The gentleman who waited on me was courteous and helpful.
I tried calling but was put on hold for 20 minutes and while the employee went to find out what their hours were for the 4th of July, so I hung up
I went into the location only to find out that they didn`t have the storage unit I had reserved and it took them an hour to get things sorted out.
I`ve been with U-Haul for many years and have been very happy. I regret leaving this location but I moved to another city and needed to pick up my stuff.
I would like to be called. My number is listed on the contract. Thank you.
The Staff has always been helpful if a problem arise.
The service was very nice. The customer service was also very satisfactory.
The facility was very clean and they staff friendly and curtous.
had to leave work early just to make it wallet was stolen had to pay a hundred dollars to open unit i think the employee`s should be able to complete this function
Need Longer hours for storage