Customer Reviews for U-Haul Moving & Storage at Powers Blvd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Powers Blvd
Truck was dirty, but we just go through a couple of snow days, so a "clean truck" was not expected. on Another topic, I rented four bundles of blankets of which I used 3. When I asked if a could get credit for the unused bundle (sill in its unopened plastic bag) I was told they "were not allowed to give credit for that." Not sure why this couldn't be done; it would go a long way on good-will towards customers.
Customer service was excellent and the representative was very welcoming and allowed me to use the air compressor to put air in my tire that was low.
Went here after going to the academy location and having a horrible experience. Tried to rent me a truck and then after i paid tell me i have to have it back in 5 hours not 24 hours and they will charge me extra if im late. Got a refund and came to the victor location and couldnt of been happier,
Tie/seth/lg where very nice and i got excellent service would definitely go back again
Staff is very professional and courteous. I use this location for all my moving needs. Great people!!!
I was satisfied with all aspects of your service, consequently no suggestions for improvement
LG provided acceptional service under the poor weather circumstances. With blizzard like conditions, he stayed didnt quit and asked for help when needed until job was complete.
Wthout exception, every employee was polite and well informed.
From start to finish, all employee's that I met were professional and helpful with all the questions I asked. It is refreshing to see quality service in action. Great Job!
The one problem I had was when they told me to drop my 26 foot uhaul and car trailer at a uhaul place that was closed with no place to leave that type of equipment and no one to help with getting my car off etc. So then I had to drive a few miles north to drop off my equipment. After unloading my uhaul my tank was a little under 3/8. It would not have been if I had not had to do this unnecessary running around. I don't think I should be charged for this.
We spoke to a number of U-Haul employees before securing our storage unit. ALL were extremely helpful and courteous! We have used U-Haul for boxes and trucks. This is our first storage unit rental.
Rear door lift problems due to loose cable
Christopher is an AMAZINGLY good manager! He runs this facility like a first-rate ship.
The back of the truck lecked like a sieve. I ordered a truck and trailer for pickup at a place that would be easy to start from. But instead uhaul changed my pickup again at the last moment and the truck and trailer was at opposite sides of town. Hell the trailer wasn't even in town
We always use this location because they have whatever size truck or trailer we need with friendly and helpful staff.
Outstanding customer service! Very respectful, fun, and professional staff!
Not sure-- the experience was excellent - timely, accommodating, good equipment, nice people who went out of their way to help us!
Too expensive for the use of a truck for only 2 hours. Other than outrageous pricing the visit was fine.
Courteous, efficient and knowledgeable.
Customer service was fantastic.
Your staff was helpful and made my experience just what it should be. Thank you.
Everything was wonderful. Keep up the great work!
Cassie was very friendly and helpful. Brandon went the extra mile to help when we were running late. They are awesome!
Treated me like a friend !
The staff as friendly, the place was clean, well maintained, and large enough. But, getting to it was difficult. I don't blame U Haul for that though. That is simply the street system here in COS
I appreciated the professional way all of the staff I have spoken with at the Colorado Springs Facility. They really cared about their customers!
I learned my lesson next time I'll just go to ryder
The trailers could use better system to tie things down.
Jeremy was very kind and provided many helpful tips. Thank you for your help today.
We reserved our truck weeks in advanced at a location near our home. Only to find out they don't have it and require us to pick up at a different location, which is way out of our way. Forcing us to pay the extra mileage. When we received our truck, it looked very old and beat up. It ran horrible too. Sounded like it was about to blow up and had extreme difficulty steering - very loose. We informed the nice people at u-haul but there was not much they can do, but say sorry. I've always had a great experience with u-haul, but not this time around.
the trailer had a BAD smell of gas. We had to air it out before loading as we used to haul sofa and love seat. However the guy that processed the rental was Awesome so so helpful and knowledgeable. The best service.
Fast turn around and very professional. The check engine light came on for oil level just outside the drop off location. You'd think Uhaul would take better care of their equipment. They are more interested in getting the truck turned and back on the road instead of customer satisfaction and safety.
This is a well-organized and run business. They were friendly, helpful, my cargo van parked out front waiting for me & easy return. My compliments to this staff!
I had an excellent experience.
Great people to work with. Truck worked well. Thanks !
Professional, quick service when I rented a pick up truck for the afternoon.
too many emails! reserved it -done
VERY helpful - they were great....you should have a spot for what they did great!
The staff was unorganized and very rude. .
Very helpful location. Gentleman went the extra mile to keep me informed and make sure my questions were answered. 5-Star!!!
Prices online are not the same as in store
Great customer service to go along with quality products!
I was very surprised with the level of service and helpfulness of the people that helped me that day. Outstanding service, Great Job to all!
Nothing! Checking back in was especially efficient. A quick check of the trailer and disconnect, and I was on my way. Thanks!!!
He yelled at me because nobody likes me. Extremely unprofessional and rude. I will never use uhaul again and will make sure no one I know does either.
The staff was very helpful and the facility looks top notch. I would just rather a 24 hour access to my belongings. And I felt the price was a little on the high side.
Very helpful and friendly staff.
Great people, and always great service at this location.
The site manager went above and beyond in getting us into a storage unit quickly and checking our truck in. We will be choosing uhaul for our local needs over other companies with lower rates due to this most excellent customer service.
Staff and management were friendly and helpful. They went out of their way to assist in moving in and out of the storage unit.
I had a great experience with this location. The employees are very helpful and experienced.
The staff were very helpful, especially Chris Lambert and Nina Grinols. They helped me determine the type of truck to fit my needs and explained all the details during checkout and how to return the truck after hours. I received my final statement promptly shortly after 7AM today (11/3/14). I will highly recommend this location and will use it again if the need arises.
Great Service and easy to work with!! Thank you!!
Excellent equipment and terrific personnel. Thanks!
I was never given the furniture pads I ordered, so I had to move without them, which left scratches on my furniture!!
Helpful, friendly, and professional.
Keep up the professional work and service. The service that I always get.
The first person I worked with was terrible. All she wanted was for me to pay and move on. I had several questions and luckily Christopher took the time to help me out, answer all of my questions, and go above and beyond to make the experience great.
I ordered a truck on line almost a month in advance. It was very inconsiderate to change the size of the truck I ordered without letting me know. I ordered a 10ft truck one way and a 14ft was scheduled for me. I did not want to drive a 14ft nor did I need a 14ft. truck.Thankfully the people at Victor Pl (with the help of the Falcon Storage place where I was originally suppose to pick the truck up) corrected this for me. I will not be ordering U haul on line again. I will go directly to the facility.
The staff is knowledgeable, friendly, respectful and professionable. I would recommend this office very highly.
Access to location is only available in one direction of travel on the main street to the area. Somewhat annoying.
There is nothing that needs done here. I've used this location before and in my opinion out of all the U-Haul locations I've used, this is the best. The staff were very pleasant and helpful. The ladies at the counter are very kind and willing to help.
Outstanding customer service; vehicle was clean and ready. Drop off was very easy!
Nothing! Everything was well explained and went very smoothly.
Serious deficiencies exist when attempting to return equipment. I followed the instructions of the posted sign telling me to stay with my equipment and someone would come out to take care of me. After about 6 minutes another individual pulled in line behind me to return equipment. They did not wait in line...they went inside. After a minute the customer comes out with a male U-Haul Rep who proceeds to take care of the individual. I told him that it was not right that this person was being serviced before me....it is apparent since he is parked behind me that I was here first, therefore I should be taken care of first. The Rep says that the other customer came inside and that is why he is being taken care of. I said that I was following the instructions to stay with my equipment. I am having to wait longer for following instructions of the posted sign. He said they were short-handed because another employee was at lunch. I don't know what someone else being at lunch had to do with another customer being wrongly serviced ahead of me. I feel that the situation could have been handled better. I recommend employees be briefed that customers returning equipment should be greeted in order of arrival. Or just remove the sign instructing customers to stay with their equipment...especially if the policy is to give priority service to customers who are returning equipment and do not follow the posted instructions.
The only problem was I rented an appliance dollie for 24 hours, but we never even took it off site or used it at all, not even to move things about the storage unit. I took it back up to the front counter within an hour of taking it to my unit. I had anticipated that we'd need it; but it ended up being easier to just hand carry items. I couldn't get a refund, even though it was never taken off the property or used even once. I didn't think that was fair at all. I could use the $10.00 right now, too!
My move went well, employees at the storage facility were very helpful in determining the size locker I needed.
Friendly professional service. The trailer was ready at the time requested. 5 Star service.
The representative that assisted us was awesome! Very knowledgeable with a great sense of humor and attitude. Thank you for a great experience!
Keep Nina and that crew happy! I have had horrible uhual experience in the past and they have restored my faith in your company. Great team, extremely personable and helpful. Moving is not a fun experience and they do what they can to make it more enjoyable. I will not go to any other uhual
Good vehicles. Well maintained and serviceable. Great job!
If everyone advertised prorated storage fee. I believe U Haul would be out of business. Not everyone needs a storage for a whole month.Prorated rent should be implemented.
Everyone was very nice and helpful from pick up to return! Thanks!
Mary Ann Gilmere
Excellent location. Hard to find something to improve. Would certainly use again. Good personnel and facility, with large variety of equipment available.
Some of the tie-down rails were broken or missing, plus the trailer was covered with bug kills. Recommend using a pressure washer on trailers to clean previous use road bugs splattered on face of trailer.
Nothing best uhaul site ever anywhere
Always great service here! They did mess up checking me in and called the next day asking where I was. But once I told them I had returned it the day before no further issues.
I returned the equipment on a Saturday and the location was very busy. They needed more people to handle the load.
The staff was AWESOME :) Very helpful and quick, no muss no fuss and they met every expectation
You have a very good and helpful staff at this facility
Very friendly and helpful staff.
when I selected insurance on your touchpad it was $10.95 for $10,000 in coverage, yet when you gave me the paper copy I was only getting $5000 in coverage for $10.95 and they didn`t know
Everyone has always been nice to me, have been there before
Christopher was OUTSTANDING in getting us into a great unit. VERY FRIENDLY!!!
Fantastic experience storing at this facility! Super clean I always felt that my belongings were safe and secure. I would only ever come back to this storage facility if the need arose for me again.
Very friendly and helpful staff at this location!The call centers for u haul could use some more training.But the powers location helped make up for that.
Carts were always available for customers to move items to or from the storage area. This is a well managed facility.
very helpful and freindly
Very friendly and accomidating.
Everyone who works here is very friendly and always willing to help. The facility is very nice compared to other storage companies I have used.
The loading went great but box was never shipped. I had to be transferred through four departments to find box when it didn`t arrive on date given.
We have had 2 units in there for awhile,very clean and well kept. The staff is great ! NO COMPLAINTS !!!
Everyone I encountered was friendly, helpful, and efficient! Will use them again for sure!
The whole U-Haul experience staff facilitywas great. Great by relieving us of the stresses of moving
The people at the Uhaul storage where I go were very nice and professional at all times. A real pleasure to work with.
The staff were great in helping us during our move.
I was very dissatisfied with this experience. Definitely will find a new place to store next time!
During my deployment I had no problems with the facility`s. I believe that my belongs were well protected and secure.
Great experience. I liked the individual unit alarms.y unit
Rent was a little expensive but I was happy I chose your facility overall. Thanks
long time to do paperwork to move in took 20+min to check out. staff said computers slow or not working. Latch hard to open, close, moving men lost half a fingernail opening it.
You need to clearly list / communicate that the 1 Month Free Storage is only for the smallest size storage unit 5x10.
Everyone was friendly...thanks.
The staff was attentive to my needs. Very professional and friendly.
The staff was very friendly and helpful.
Amazing place! The staff was great about directing me in what unit to purchase and helping me through the whole process. Thank you to the whole staff!
There were no issues with the conditions. The people were great. The alarm system would go off every two minutes even when you check in at card station. Wear eat plugs!
Staff was always happy to help when we forgot how to work the security, or whenever we dropped off the rent money. Easy closure on the day we moved out of the unit.
Very nice location and staff was very helpful.
It took a bit longer to get registered than I anticipated, but overall it was fairly easy to do. Staff seemed very knowledgeable and eager to help out.
Very pleased with assistance from Jennifer and Tiarra.
I used the storage unit. Very secure. Trucks were good too. Everyone was helpful and it was a great experience.
It was a great experience. Everyone was nice. The unit was clean. Very secure.
Thank you Chris for
Being so good at your position
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
The best facility storage! Good space for the price, conveniently on everything, security was priceless friendly staff.
Chris the manager has been extremely helpful in getting me storage unit that fit my family needs. Great customer service
Excellent customer service
Great customer service. Quick, efficient and took care of all of the customers
The team at Powers U-Haul has always been impressive - efficient, friendly, knowledgeable - I will always choose them for my rental and storage needs.
Always a great experience with the team at U-Haul on Powers. Very helpful, friendly staff that assist in a quick manner.
Clean place and professional service. Thank you!
I was not allowed to access my storage shed after 6 pm which was inconvent for someone who works 9 to five daily
Outstanding, friendly and very helpful staff. Their customer service will keep me coming back.
I think this storage unit is way overpriced. Only the free first month made the $50 I paid worth the two months I was there.
Courteous, efficient and professional service! Been a pleasant all around experience. Thank you for that!
Great customer service, great facility. I just wish I would have thought to look here sooner!
This location has a wonderful Manager name Chris Lambert. He is always helpful to us. came back and will continue to if we need a storage again. THANKS CHRIS!!!
The staff at U-Haul on Powers were always providing quality customer support during the time of my rental. This was over almost 8 years of having the storage room there.
I trust uhaul with any of my things
Extremely satisfied with facility and service.
There were some challenges in this move, but the facility manager was courteous and helpful in alleviating them. I will continue to be a loyal U-Haul user and supporter!
Excellent customer service.
The people were very nice and helpful. I appreciate all the help they provided me. I will be comin back for future service.
need to fix the computer problems. It caused back-ups of customers and long wait time to be helped and being able to provide for the customer due to the down system. THANKS
Some staff members here have no clue how customer service works. Bad attitudes were on display regularly. I did appreciate the help from Chris the manager when he was around. Not sure if i`ll return.
Very helpful staffing, made my family`s move very smooth and stress free.
The manager Chris and his team were extremely helpful.
The Whole Staff was/is pleasant to deal with and will be the next couple months.
Great service. Very friendly staff.
It was a real smooth sign up process, the staff was very helpful and nice.
awesome staff and very convienent
Staff were polite and efficient. Facility and storage unit were clean and secure.
Very clean and service was excellent
Chris and the staff were great.
Staff was always friendly and the facility was easily accessible and well lit.
Tiena and Allen did a great job.
A very excellent, friendly, and competent staff. Everyone was willing to help and make my move easier! I will be coming back for my next move without a doubt.
I was seriously impressed with this place. The lady that helped me inside was beyond friendly. The younger guy outside unhooking hitches outside was also great. Nice people.
Chris is the best manager of any UHAUL facility that i have ever done business with, he has picked a great staff and will work with you to get what you need.
friendly staff were very helpful in all our transactions
Chris, you are awesome you showed us everything in the uhaul place i really appreciate you excellent customer service
The staff was so helpful, courteous and knowledgeable. We are so happy to have worked with the U-Haul Moving Storage at Powers Blvd both for storage and for moving van rental. Thank you!
poorly staffed waited in line for 30 minutes
everything was great. easy access to rooms and staff was nice.
Chris and his team are great. They were always very helpful and they were very supportive of me and the moving company as we packed up our storage facility in our recent move out of town.
The people are real nice and military friendly. Its basically a super Uhaul so it`s very well maintained.
Overall I had a really good experience. I would highly recommend it to anyone. Thanks for a great service!
Chris was especially accommodating in my personal situation. He helped me by staying a little late and coming in early to assist me in allowing me to get my things stored in a timely manner.
The service has been great.
Chris the store manager was very helpful in managing and assisting with this process. Would not hesitate to recommend the service and Chris to anyone.
The level of service was excellent and the staff very friendly. I would HIGHLY recommend this facility to anyone asking for a rental/storage suggestion.
Everyone we spoke with was helpful and professional. We had a great experience here.
The hours of operation should be until 9 pm. The next time I need storage I am using another company with convenient hours.
Great Experience, thanks U-HAUL.
The climate controlled units could range from 45-85 degrees or so, thought it was a rip off
Teena has awesome customer service thank you it`s refreshing:-
Everything went very smooth and quickly. Completely painless. Thanks much!
Extremly friendly and healpfull, no complaints at all
it wasn`t as good as it could have been. 200 character limit doesn`t give enough room to say what you want.
Chris was very helpful accommodating with my situation.
Mr. Allen was a great help in getting me signed in and checked out. The staff was also freiendly ...Will recommend to friends
The place was very busy, but we got taken care right away. The manager explained things to us and even took the time to take us out the storage area.
Very friendly and helpful staff. Extremely accommodating.
I was pleasantly surprised by the friendliness and cleanliness of the facility. Only issue was trying to get stuff loaded into my unit while a Storage Wars type event was going on one day.
Nice people, nice facility
by far the nicest storage facility i have ever seen. the manager was amazing. made displacement from the fire less stressful.
Truly and thoroughly outstanding! Facility, team friendly, professional, courteous. By far the best storage and U-haul rental experience I have ever had. Sincerely, David Torres-Rouff
Staff was very helpful. Facilities were clean. Getting an additional unit was not a problem.
Very quick and prompt if ever needed again diff use
I cancelled after being told the size requested would meet my needs. I discovered that the 10` x 15` unit was actually 9` x 13.8`. Cancelled my reservation and will likely never use U-Haul again.
Fix the air conditioner for these hard working people!!!
I was impressed by the facility and with Chris Lambert`s willingness to assist in making the UHAUL experience as easy and painfree as possible. Thanks!
Great staff and customer service. Thanks
Excellent customer service and very impressed with the cleanliness of the units.
Friendly, professional, courteous, helpful, and efficient. Everything I could ever want and more. Thanks to the whole team.
The employees drove the trucks way too fast around corners and through the facility as they were maintaining them. Talked to one employee about it and he said they all do it as if it was a joke.
All the staff very acommodating
and friendly.Especially the front desk. I believe her name was Tatiana that I spoke with several times.
Very slow to wait in line, and took three requests to get someone to help with a storage unit, messed up bill pay in the past, overall the two female employees are great.
we left my husbands watch and other things in the middle consol and we got those back. everyone was very friendly and helpful. great store and staff
Customer service was very good. Nichole was very polite and professional. Would go back for all my moving needs.
Excellent, friendly, and secure
The service and the facilities were outstanding.
We were better served through uhaul than with budget. The staff was understandable and was willing to help my family in our stressful situation.Thanks you so much and god bless uhaul
Christopher and his staff were very helpful and curtious.
Great service all around.
Excess late fees. I felt gouged and while I knew it`s your business I was unemployed and frankly felt ripped off.
This was the reason I terminated my relationship yesterday.
Great Mgr - Chris and staff went out of their way to make things happen, very flexible/available when our schedule kept changing. Same for TAVIS and staff at Aurora! Excellent indeed!
The young lady that helped me was very pleasant to deal with.
My only issue that I had was trying to move my autopay date from the 4th to the 5th due to my employer`s auto deposit date. Staff helped as best as they could! Thank you.
The whole staff was so nice and caring!!
The customer service was execellent and we were shown different optons and the clerk was very friendly.
Highly recommend to anyone short or long term
absolutely wonderful. Nice people and very helpfull.
Great staff were very helpful, Nichole Chavez in particular.
I rented a unit at the Powers Blvd location for approx 5 years while I was working overseas. The unit was secure and I never had a problem with theft or pilferage.
Everything was great and service was prompt and facility was organized
Emily is an excellent customer service representative! Thanks for your professionalism.
The staff is always so nice and helpful. I have never had any issues with this facility, although most other U-Haul facilities are HORRIBLE!!! I would recommend this facility to my friends!
WOULD LIKE MORE THAN YES OR NO ANSWERS
Found the staff helpful friendly whenever I went to the office.
I was surprised to find a $25 CLEANING fee on my bill,the truck it had been cleaned! No one told me of charge at check in.
Once received an email stating I was behind on payment. Recently a notice of increase in rates was sent to my Son, Randolph, old address in New Mexico.
Verry great staff . Helpfull , frendly n strive for satifaction
I am very impressed with Chris and his staff. Everyone seemed to be about the customer and customer satisfaction. I am fortunate to have this facility so close to my home.
Chris the manager is excellent, and willing to work things out for the customer. The employees are knowledgeable and hardworking. This is a good place to go.
Sales people were friendly and helpful.
It was a nice facitlity although the staff lacked professionalism and was rude.
The staff was very helpful and friendly. However, being charged to access your belongings after hours in a secure facility is obscure. Other storage places do not charge for this.
The 24 hour access to my storage did not work and the card reader was broken. Customer service is unable to help with this issue and tells you to come in during business hours.
General Manager Chris and his employees are professional and competent.
Many areas of my account were misspelled and the associate could have asked to ensure it was correct. My first name is misspelled and I would recommend that customer`s information be confirmed.
I would definitely use this Uhaul again and the future.
Great customer service!!!
Staff was very friendly and helpful.
Everything was great. Thank you
Great service, friendly fast
Just should allow 24 hrs access to storage
Clean and well maintained. Parking is difficult at times.
honestly costumer service wins every time I was searching for a place end even do other locations had better price than you guys. the cutumer service help decide to select uhall
the manager,and staff were excellent in the service given
The employees were very friendly and helpful. However, the check in process just takes a LONG time.
I was very pleased with the storage facility.It is very organized and secure.The staff are pleasant and very professional.
Small inconvenience assigning my unit, besides this staffs was great! Good management team at location, it made a difference with my experience. Thank you and the local store team, great job.
Angela was fantastic. Very friendly and accommodating. Facility very safe and secure.
Customer service was quick, friendly and helpful. I was shown how to check in/out, the best place to load/unload belongings, and even walked personally to my unit. Fast and easy!
We received professional, courteous service. The facility was clean which is also important to us as we will be storing a lot of items there.
Overall experience was great with the exception of closing out my account/the man was extremely rude not freindly at all/he ruined my day due to his nasty attitude
Overall it was a simple process to get and store my possessions. The pro-rating the months I mean i want to move out on 1 FEB but pay on 31 JAN for a whole month of feb, don`t think thats right
Your staff and facilities were exceptional. The quality of service we received will ensure that we will continue using U-haul and refer you to all of our friends and family
The facility was clean. The staff seemed somewhat lackadaisical and seemed disinterested in working. But they were responsive when needed. Overall I got what I expected out of the service.
Storage was clean, liked the on-line pay feature!
the manager at the powers station was very helpful.
the manager at the powers station was very helpful.
Very good service, always helpfully
I had to wait about 20 minutes for staff to figure out how to give me access to my storage.
Have had storage locker there 5 years. Excellent service, no complaints.
how can ya live with ur self knowing how yall treat army people i will repoet yall to houseing on fort carson so people wont use yall
WELL KEPT UP FACILITY. HAD NO PROBLEMS AT ALL
They were helpful in reserving the truck and also in getting the storage Units that I am needing
Our property was stored for approximately 3 years. It was exactly as we left it. Thank you for your service.
Agent explained everything I asked and demo`d through entry/exit. Good job.
i tried to put my comments but there`s only a 200 limit. something else to piss me off bout uhaul
Keep up the good work you guys are doing, thanks.
The agents appear to do their jobs well, they did not do any special effort to ensure my experients was any better or worse.
The business was very clean, and agents were helpful.
I stored everything that I owned and it was in an indoor storage and so I didn`t purchase the extra insurance. Long story short, it flooded and I lost everything. Be careful when renting here.
Customer service was terrible. Will never acquire your services again.
very clean, friendly workers
Pretty basic storage unit to me. I don`t have anything to tell other than I moved to a cheaper complex for the same size unit.
I had boxes missing out of my storage unit known others tha thad the same problem. They stated that is why their customers carry renter`s insurance.
The only issue is that they forgot to activate my card for the alarm and each time I went in the alarm would sound.
The staff was very friendly and helpful. The storage area was very clean. I would definitely go back and use their services again if I need any moving services.
Only thing was came from a long vaca and tried to get boxes in storage around 530pm
Met all my storage requirements.
Again thank you from a first timer using a storage unit. I have much faith in UHaul with my stuff being safe.
it was a good experience and everyone was nice.
We were extremely impressed when we first saw the storage area. It is laid out very well and is very clean.
Have used thisa facility before....always a good experience
found prices were a little higher than other facilities in the area. however i had no problems with my rental experience.
24 hour access would have been very useful. The facility is on a video camera security system and users need a key to access their outside unit.
Everything was as expected. A very pleasant experience.
Not accomodating to stat....major problems with rental.
The only thing that took away from the experience was the cost. I think the stay should review the policy of late payments and things of that nature a bit more.
Payment was inconvenient due to understaffing.I was told inaccurate information as well as rudeness from one employee. All employees should be aware of all polices and never guess.
Average service, it was hard to understand the attendant when she spoke and she really didn`t clarify a lot of things. But overall it was fine.
The facility was clean and the staff very helpfull. Much easier and more affordable than I expected.
The technology wasn`t working, and it took a LOT of time to get everything figured out. Otherwise, everything else was as good as I`d expect.
moved from Corinth, Tx to Colorado springs Needed a bigger storage unit than I had reserved and had no problem getting a larger unit.
Never could use my security card. Moved my stud after a month.
I have had the storage unit for 2 weeks and have not been able to access the unit with the card.
Unfortunatley, my customer service experience was completely unbelievable, terrible. Thank you, Mark! You are definately the exception!
The staff has all changed and you could wait as much as 30 minutes for someone to help you. Some of the help does not have a clue what to do.
stored my there for over 4 years. If I ever need storage in CO. Springs I would use them again
Your comment section is not working
Access to indoor storage entrance door/parking often blocked or partially blocked by U-Haul trucks being cleaned or? Customers forced to back out down the alley rather than drive through, as designed.
The customer service rep was extremely rude and should not be working with customers due to his lack of customer service.
Staff was unfriendly and rude at times. Poorest customer service I have ever experienced.
They rent storage units with locks and then they can not cut them off and the person behind the desk is cuss at me lost $40 and only save $7 to keep the storage. I will never use POWERS U-HAUL AGAIN.
There is not enough room in this little text box to leave my comments on the situation I am still dealing with!
The person who help me needs to talk slow when asking questions. Also need to go remove the luck, don`t make me come back and ask to have it removed.
One of the best storage facilities I have been at.
The rprices could have been more reasonable and access should be granted 24/7 tot the units
Very clean, just wish that there were 10x30 climate controlled units.
The free month of storage for a one way rental is a **VERY** handy and much appreciated offer Thank Yoou!
This was the 2nd time I used this U-haul center and I was pleased with the friendly service. The same young lady helped me both times. She seems to always have a smile on her face.
Very clean and secure compound.
Just starting to move everything in but so far all is great. I was also very pleased to learn about the security and alarm system that is set up. Thank you U-haul employees for all of your help.
My only problem was that there was no light inside the storage unit.
Was charged twice for storage fee causing bank account to go into overdraft. Had to jump through hoops to get reimbursed for overdraft fees that were not our fault.
very inconvenient that there is only 1 elevator in the whole building and our unit was on the opposite side of the building in relation to the elevator.
Only one employee at the front desk. 6-8 customers lined up. Service was great except for that.
Moving is a stressful time for people. Staff was not attentive nor courteous. I experienced problems from beginning to end.
The staff was very friedly. The storage buildings were very clean and I feel safe knowing that my stuff is being stored their.
The rental desk was very busy, with not enough employees available. As a result, a transaction that should have taken 10 minutes, instead took about an hour.
The manager of this branch does not appear to like people or his job. I believe the manager of a store should be the most customer friendly and polite person of the store as an example.
I love my uhaul storage experience. The staff is very friendly and the area is kept clean and secure. I would recommend to my friends and family.
staff was helpful and friendly
First rate rental operation!
i shouldn`t have to write something here
The gentleman who waited on me was courteous and helpful.
I tried calling but was put on hold for 20 minutes and while the employee went to find out what their hours were for the 4th of July, so I hung up
I went into the location only to find out that they didn`t have the storage unit I had reserved and it took them an hour to get things sorted out.
I`ve been with U-Haul for many years and have been very happy. I regret leaving this location but I moved to another city and needed to pick up my stuff.
I would like to be called. My number is listed on the contract. Thank you.
The Staff has always been helpful if a problem arise.
The service was very nice. The customer service was also very satisfactory.
The facility was very clean and they staff friendly and curtous.
had to leave work early just to make it wallet was stolen had to pay a hundred dollars to open unit i think the employee`s should be able to complete this function
Need Longer hours for storage