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Barry G | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage at Quartermaster Plaza
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
After being a valued costumer for over 14years straight. My unit was robbed 2 times. I was fully insured. I have yet to receive a call or reimbursement for the first incident. So no I would not recommend this storage place to anyone. Because corporate does not stand on their word. I have been cheated and over looked as a valuable customer.
Annette H | Overall ExperienceWhen returning a van after 11 - ??? the App STOPS Working (Page Unavailable ERROR) Please fix your app.
Zachary DGreat customer service
Darnell HStaff 5 Star
Michelle P | Overall ExperienceNothing
Billy MThe sales rep was very friendly and pleasant.
Charles CThe female ar the counter and the guy that checked the truck was great. Overall great service
NIXON JJust be friendly with customers
ABA DThere's nothing I can think of.
Arlington GPickup using the phone app never works for me. This time is was "no GPS".
Philip SWell you see, many things went wrong here. The motorcycle trailer that I rented wasn't available and I was not made aware of this until I was already on site (with an appointment to pick something up with said trailer). Then we were offered a different hauling unit but we weren't made aware of some external electrical issue. THEN we rented a bigger van to transport the object and as I was driving it, I realized that NO ONE was moving over when I was using my turn signal so I got out on the highway to check what was going on. The back lights were in fact not working - the brake and the blinker. So Ima go and say that this entire experience was a solid 0/10.
sara sKahlil M. was professional, friendly and made the turn in process seamless! You are blessed to have such a wonderful staff.
Thomas CI had a great experience using this location to pick up my U-Haul.
Darlene MThe staff were very friendly and efficient.
Shawn HMuy buen servicio
Carmelo HCustomer service very nice and helpful Thank you
DONNA M | First ImpressionsThe lady who served me was soo unprofessional and didn’t have a good manner of talking to people. I felt disrespected by her approach towards me.
mohammed fIt will be nice if I could get into my unit with 24 hours access
ronald w | First ImpressionsThe General manager was very helpful and understanding. She address my concerns and accommodation me appropriately. I will. Come back .
Patricia JMy unit was broken in to, lack of a communication right away, felt like I was getting the run around about the whole process especially about the locksmith coming out. My experience was very traumatic & Disappointing. Would I rent from here again? Absolutely not. Would I recommend family and friends? Absolutely not.
SHANICE H | Overall ExperienceKeep up the good work !
REGINALD CThis was a great, extremely easy experience. I was very impressed!
Helena WEverything was perfect and clean I will miss uhaul again thank you I return the truck yesterday’s
ZEDEKIAH LThe mobile pick up is supposed to be convenient, but it was not. My reservation was for 10am it took me to 10:45 to get my rental and still had to return it by 2pm, so 45 mins of my rental time was taken up just trying to get it. I should have had my time extend by 45mins at no charge. Because I was there on time to pick up. I did the check in the night before and still had to do the same check in the morning. As well as wait in a que to be approved, to then be given a truck number locate the truck to then be told to go inside to get the key which I had to wait in line for. There was no connivence whatsoever in this process. In addition, the truck was on E(Empty) which is unacceptable. I drove to blocks and the gas light came on thank goodness I was the gas station was 3 blocks away. However the gentleman at the counter and that was doing equipment was very customer friendly.
Wadiya WI had a great experience with this storage facility. My only issue I had was with me being charged for a lock I didn’t ask for. I received a phone call/voicemail explaining that I will be charged for a lock that will be placed on my unit and the lock I already had on my unit was no longer acceptable. Mind you I purchased the previous lock from the facility so to hear it’s now is unacceptable was strange. And when I called back for clarification I couldn’t get an answer. If you will charge patrons for items give them a email heads up a month in advance instead of phone call day of/week of. This experience happened in my last week here. Other than that the rest of my time here was great.
DANTE H | Overall ExperienceMake sure it has blankets as well as a hand truck on the truck
Anthony MAll of the guys was awesome and very knowledgeable. They were patient with me as an ask a lot of questions. They were here professional .
Patricia JI’ve rented from another location and the truck was disgusting. However, I was pleased at the truck cleanliness at this location. This location will now be my new go to when I need a truck .
Teneisha JC Front desk very helpful
David M | First ImpressionsOverall, my experience was good. The U-Haul box arrived on time, all my luggage were shipped safely, received my U-Haul box at my destination on time staff was friendly, professional, and helpful, I will highly recommend using U-Haul box for moving.
Siddique AThe Representative Was Professional, However He Missed Things To Tell A “PAID” Customer. Such as where the restrooms were, the intercom and how to use it if I needed help . And any other information I may need to know about the facility. He was Professional. Just a Little Impersonal. At the time of this writing, I am 3 days ahead of my scheduled move in.
Karen B | First ImpressionsI was very pleased with your staffs including the lady who attended to me and Frank who a staff by the name of Frank helped me hook up the cart and his helped to get me going. Without any gainsaying, I was relieved. Honestly I was very relieved, when I considered the time left and ways to transport the goods I bought from Home Depot.
Pasco TKeep doing what you’re doing
stewart wMy van smelled like the a person who did not wash in years. This was unbelievable and when I mention it to the young man when I returned the keys he said it been like that for a while and a couple people have rented it after the person with the bad odor he basically brush me off and was ready to go for the night
Tyesha BAllow cash payment.
Steve KCustomer service was very helpful
Nesrine GI reserve a vehicle online I get to the store see 6 of the vehicles on the parking lot only to be told they are not available . I then had to get a bigger truck witch coast me more money the system is flawed . The online system should know what's available at the store . Not to mention this was the second time they did this luckily the first time I reserved the vehicle they took the money before I got inside and they had to give me the truck I wanted. On top of that I take the vehicle back between 1pm and 2pm the day it was due back only to get a phone call at 5:30pm to say I did not bring it back . That was unnerving . Called customer service waiting to see what I'm actually going to be charged.
ALICE PEverything was great,thanks
adan tOnline process for pick up and drop off made everything very easy
Matthew Ncustomer service
Garth K | Overall ExperienceThe van was awful! Cat/dog hair all over the 2 seats. The smell of urine in the cab resulted in one of my helpers refusing to ride in the vehicle. When the heat was turned on the urine smell was overwhelming! Had to leave the heat off and windows down !!! Not fit for use!! The smell worsened as truck was being used. Staff reduced cost upon return but truck should never have been placed in service!
Leslie HYou charged me twice for the move and broke my table and many other things
Yue LMr frank at uhaul 2099 s 20 th was a very nice person he was very helpful and friendly he is doing a awesome job thank you mrs ollie b
OLLIE B | Overall ExperienceThe staff member in the Boston Red Sox hat was RUDE when we moved in and again when we moved out. We visited the store during business hours and the door was locked. We could see the employee in the Boston hat through the front window sitting behind the counter on his phone. We politely knocked to get his attention but this employee ignored us swiping through their phone. After we returned to our vehicle, the same employee opens the stores door and begins yelling “is there a problem?”
Ryan C | Overall ExperiencePick up was fine. Gentleman who took the truck from me at return had a very nasty attitude and raised his voice to me. Seriously negative person.
JOHN JAll was 100%...mille grazie!!!!
NORMAN SLower your rates per mile
Calvin WThe environment tax is a fucking joke.
Joseph DThe corporate and billing is a disaster. I received so many emails, texts and bills to move one box from PA to GA. You delivered it late and never told me, you never credited me my $50 and your people never called me back. I had to get a hotel due to your inability to communicate properly while at the same time sending so many texts I couldn’t count them. Have ONE bill. You are a national company. Figure out how to distribute the money behind the scenes and put on an organized, one company face to the customer even if you behind the scenes you are a mess.
David DPhone chargers, adjustable mirrors and electric door locks open and close
Tahona PCustomer service was non existent, rear view mirror was filthy and a safety risk. Forcing extra regulations not typically seen
Peter MThe employees were very helpful
Tehron Mrepresentative was very helpful and courteous. Made the whole rental happen smoothly. i do not remember his name but i was there 9am Sunday 11/5/23 and he was very pleasant and informative.
Eileen DI well be during your company
Nicole B | Overall ExperienceFrank was very personable, friendly and helpfully.
KATHLEEN M | Overall ExperienceA friendly, helpful team member made our trailer return quick and easy. Thank you!
James MCheck the trucks before you rent them out. The truck I rented had a check engine light on and they had to play around with the steering wheel to get it to start. I then had to do that everytime I turned the truck off. Adds extra stress to your day when trying to move. The staff were very nice.
Alisa HGas mileage was poor. Brakes were worn and suspension was bad
Mark DMy only complaint is that this rental did not provide enough miles. I paid roughly $170 and they included 133 miles. The two rental locations from door to door are 116 miles apart...17 miles was not enough for us to go to the first house to pack it and drive to the second house to unload, plus we were forced to take a detour and had to go to a gas station to refill. I was only charged an extra $12 for the extra miles so not a huge deal, but enough miles should be included with the basic rental price.
Katie DWay too many furniture pads. Had the U-box pulled on Saturday, but when we went back Sunday to clean it out it was moved into an inaccessible warehouse, so we were unable to finish the move.
Thomas MCustomer service went above & beyond getting me a truck without reserving @ last minute move B4 closing found a truck with a 2 hour closing window! I was able 2 move big stuff & return truck on time! I'm not taking no chances making reservations from here on our!
william HI had scheduled unloading of the U-Box container on site. It wasn't easy to figure out the exact location of where the U-Box would be parked on the day of unloading. Staff in the U-Haul office helped me figure that out. It would be great if there were easy instructions on a webpage with this information.
Mahmud Rtop notch, driver communication to the customer of approximate arrival time would be helpfull.
vincent pI called for an update and a young man answered and Instantly at an attitude is discustomer. Service was very bad I told him I would be reporting him and he refused to get me his names. I believe on that day he would work on with a gentleman by the name of Ameem.
Garth KThe support staff was excellent but the cashier was on the telephone the entire time and responded to my questions as if I was a bother.
Linda CLike the drive in availability.
FRANK J | Overall ExperienceOur reservation stated the first month of storage was free with the one way rental of a truck, but the salesperson insisted this was not the deal. We had no other option but to pay full price for the storage since we had to return the truck.
Ryan C | First ImpressionsThis was extremely convenient and easy to manage! Cart availability was always good and the facilities were SPOTLESS. Never any malfunctioning access issues with key cards, readers, gates or door closers. All in all a very good experience. The ONLY downside is the rough condition of the road leading up to the indoor parking area, paved over the old rails, which I understand is a considerable expense.
Christian C | Overall ExperienceFriendly and helpful staff.
Loribeth G | First ImpressionsVery pleasant and respectful people
John A | First ImpressionsI would like to highlight how helpful the staff was when loading/unloading and accessing the storage!
Saniya D | Overall ExperienceThe attendant who was "helping us" on Sunday August 20th, at 3pm, was extremely condescending and seemed like we were really putting him out by asking him about storage spaces. After an incredibly frustrating conversation where he basically mocked us for not knowing how things worked at his job... he showed us a space that was unacceptable, and told us if we wanted something bigger we'd have to come back on Monday. We will not be coming back.
ben b | Overall ExperienceShannon is great! Concern with mice in unit.
Erin D | Overall ExperienceI moved out on July 1st not closing me July 12th management didn't do well closing my account I received several notices that my storage was still open and please submit payment I spoke with several people there and it still wasn't handled it wasn't until I called uhaul corporate office for the job to get done my account was finally closed management sucks at this location and you will be put on hold and never they will never come back to the phone.
donna a | Overall ExperienceFriendly and helpful staff. They were happy and fun to be with. They returned forgot items and made an extra effort to provide additional service.
Kevin S | Overall ExperienceSo upon attempting to move in I was not only told my reserved unit was no longer available I was then also told by an employee that they would not assist me In trying to solve the issue I then proceeded to get help from another employee who was only a driver he then called the supervisor and we were finally able to straighten things out however I was given a different unit of the same size luckily it was right next door to my original one very unsatisfied with the service overall need to pick your employees better maybe with a bit of personality
Salvatore B | First ImpressionsFrank H's customer service was AWESOME!
RAHKEENA C | First ImpressionsShannon is amazing! She takes time out of her day to ensure that I do not miss a late payment. She is so attentive and kind
Hanifah F | First ImpressionsThe garage door is broken and has been for a while.
TERRELL A | First ImpressionsEfficient, understanding, polite, helpful. All together a highly positive experience.
Kevin S | First ImpressionsThere's a lip to get in at the door, thus creating a hiccups if one were using the dolly cart or hand truck
anthony H | First ImpressionsGood customer service.
JOANN P | Overall ExperienceThe staff were great and help us with all of our needs. Without them (Frank) we would had a disaster.
Geneva B | First ImpressionsGood 😊
Malcolm D | Overall ExperienceMrs Shanon was the best and it it because of her get knowledge and confidence that made me choose this uhaul storage.
Corey B | First ImpressionsI had difficulties getting my vehicle through the mobile pickup. I had to wait until the store open to get serviced. There were two charges on my card.
CINQUETTA D | First ImpressionsThis was a horrendous experience. After researching, planning, and coordinating for 6 weeks, i rented a (local) truck and was eligible for a free first month's rent for a storage unit. When I came in I was told no, I have to pay 1st month's rent and 2nd month is free. Huh? I'm told 1st month is free with a one-way truck rental. A true "bait & switch" I canceled and rented a one way truck. While I was clearly frustrated, these girls handled it well. I also filled out additional paperwork that the girls at the counter said they'd hold onto as we agreed I'd be back later. I arrived later and had to refill out the paperwork. The gentleman at the counter at this time was absolutely miserable. He even threatened to not do business when I complained about having to refill out their paperwork, for the 2nd time today. Instead of an apology, he says no one told him anything. This paperwork is also repeating information already available from my Reservation. How am I not surprised? The employee name on the paperwork is Ash Fayia. Not sure if this is who I was dealing with. I also reserved a drive up unit and ended up with an inside one. Another bait and switch. Oh, and after all the effort I made he tried to charge me for first months rent again despite me pointing out over and over that I had a truck rental, I had to repeat myself again that I'm getting the storage unit for the free first months rent. Wow, it really shouldn't be this difficult. Uhaul is diy friendly and the employees should be there for help. They aren't really needed but then they get in the way. Really sad.
Cameron M | First ImpressionsI've been doing business with Uhaul for over 20 years and my experience with Quarter master Uhaul was the worse...The GM at that location needs to go! The storage manager needs to follow right behind him. I've never been treated so bad in my whole entire life!!!!
Anthony F | Overall ExperienceI was in and out and the staff was on point. Definitely will recommend this location.
JEAN D | First ImpressionsShannon was very friendly and attentive. She made my stay a UHaul very easy going. Will definitely recommend and use storage again.
Allen P | Overall ExperienceQuiet, off the beaten path, convenient facilities to my home. Exactly what I needed at a good price. Thank you
PRUDENCE G | First ImpressionsStaff is aloof and lazy. Multiple people sit around talking when there are multiple people waiting. Issues with units were not addressed in a timely manner despite repeated requests.
Lewis S | Overall ExperienceAsh and his associate friendly and very helpful
Edward H | First ImpressionsI switched over to uhaul to be closer to home. Uhaul was recommended by a freind. Very convenient, clean and the staff is wonderful
Stephanie L | First ImpressionsThe lady who helped me book my second storage unit is awesome.
Stuart P | First ImpressionsThe Staff as well as the property were poorly managed and mishandled. There needs to be an investigation regarding the establishment as a whole. I moved out because of a robbery to my unit. I have received no help from management or staff including Quincy, or his boss, Todj Myers. I will be taking this mistreatment and negligence to the highest level of complaint.
EARL M | Overall ExperienceThanks
Thomas M | First ImpressionsThe staff were very knowledgeable and professional. They made my experience great.
Renee S | First ImpressionsVery professional, excellent service,BRAVO!!
Joseph H | First ImpressionsWorker was very friendly and very helpful
Tracy F | First ImpressionsExcellent
Patricia T | First ImpressionsGive late hour late hours access
FERNANDEZ O | Overall ExperienceI really happy with the service
CHANDA H | Overall ExperienceEmployees were always helpful. Especially shannon and frank! I will recommend this place to everyone!
INDIRA B | Overall ExperienceThere was a leaking pipe above my storage area which damaged some of my property. They amount of mice feces I found inside and on my belongings was disgusting. There was even a dead mouse inside of my unit when I was retrieving my items. The amount of phone calls on the day my rent was due or if it was last was incessant. They even went as far as to find my mothers number, one I did not provide them with to inform her that I was late on my payment. That information should have never been shared with her.
Christina G | Overall Experienceincredible facility
Dirk A | First ImpressionsI have tried to reach out to the corporate office because the manager charged me an extra month and when I called to figure out what was going on I was called petty and they told me they don’t want to deal with me, pure disrespect the corporate office has never responded to me regarding this situation and I ended up losing my items. Awful service, awful management, never felt more disrespected in my life.
Victor K | Overall ExperienceI rented the unit for 1 year and was broken into twice. Needless to say I moved out. I would not recommend this Storage facility!
Gina R | Overall ExperienceWe had a mice problem as they eat away on our dinning room furniture. On several occasions, we seen evidence of mice...that was the main reason we canceled this storage unit..
Ronald R | Overall ExperienceThe only reason for below average is because we experienced a mouse infestation in the unit. They urinated and defecated on almost everything, but the Office manager Shannon was excellent in handling our insurance concern.
Nesrin A | Overall ExperienceThe Unit I was originally offered Had a padlock , So I was allowed to take the unit that was right next To it. After 5 days I cleaned and moved my stuff out of that unit, Went downstairs to the office and told them that the unit was empty and I was out of there. A few weeks later I received an email that my views were coming up for my unit, I replied that I no longer had a unit I had moved out 5 days after I got it and had informed them that I was out. Then all these annoying phone calls and voicemails would come into my voicemail telling me that I am going to be late and that I'm late for my unit. After calling back I was Connected connected with Au haul operator Explained to them that I no longer had a unit I was out there 5 days after I had got it and I was getting these calls , She called And connected me With the Location where the unit was , Again I explained to them that I only had the unit for 5 days and was out of there and had notified them in the office, But this did not stop the phone calls from coming in week and another week later Everyday leaving me messages on my phone about my unit being late.
Steve K | Overall Experiencethe staff was very friendly, knowledgably and timely. No matter what I was doing I had a great experience.
Sharon P | Overall ExperienceShe was very nice and polite
dorthy a | First Impressionsno light inside the uhaul
Orlando B | Overall ExperienceI enjoyed putting my things in such a clean storage facility. I always felt safe when entering and leaving. Everyone was helpful and pleasant. I'm telling all my friends about this place.
Mary S | Overall ExperienceEveryone was very helpful! My experience was very positive! I was going through a very stressful situation but your staff made me feel like someone really cared!! I so appreciate you!!
Joanna C | Overall ExperienceNone at this time
Lanorde W | Overall ExperienceI do not own this. This isn’t my uhaul
andre d | Overall ExperienceGreat experience
Raymond S | First ImpressionsI used this unit 3yrs ago, paid my bill faithfully during the last month of usage I explained I wouldn't be able to keep it anymore and would like to turn it over, he became very upset and nasty and said no I would have to pay the price. Then he locked me out and I didn't have access to the unit he said until I paid the money which wasn't even due yet. Check my record if you can. Overall it was a bad experience and poor buisness.
Marlena A | Overall ExperienceI would recommend quartermaster to friends and family the staff was very nice and helpful.
Patricia I | Overall ExperienceEverything was clean and we'll maintained,
edward k | Overall ExperienceSomeone broke in my storage and they never paid my insurance the gave me the runaround and Never got back to me,I would Never and I mean Never tell some one about y’all. Y’all are full of stuff
Helena S | Overall ExperienceI booked a storage unit and moving truck through the U-Haul app and customer service. U-Haul was running a promotion where if I get a storage unit and rent a larger moving truck that I agree to drop off at a different location, I would get one month free storage so I agreed to purchase the larger truck. On my scheduled move in day (10/10/22) I picked up my truck, loaded all of my belongings and headed to my storage unit. When I arrived at the U-Haul storage location ( U-Haul Moving & Storage At Quartermaster Plaza, 2990 S 20Th St Philadelphia, PA 19145) with my reservation number(808028-00117654) I was greeted by a staff member (Shanon) with a extremely poor attitude(as if I was bothering her by asking her to do her job). I completed my paperwork and a second associate walked me to my storage unit where we discovered that the unit was occupied and secured with a lock. The associate explained that sometimes customer illegally occupy storage units. When we returned to the front desk I was told by Shannon and Andrew (manager) that there was nothing they could do to rectify the situation. I asked why the storage unit wasn’t inspected before listing it as available and whether there was another storage unit they could give me, the answer was no. I left the store very upset and full of anxiety as I steered at my U-Haul truck full of my personal belongings and faced with a 12pm return time for the truck that day. I called customer care who was very accommodating by providing me with another storage unit at this location that was slightly larger for the same price. I reentered the store happy to share my new reservation (22392870) with Shannon just to learn that the 2nd unit was a utility room that occupied 2/3 of the unit space. At this point I spent almost three hours trying to resolve storage issues with U-Haul and had to contact another company Cube Smart) to store my items and return my U-Haul truck on time. I was able to reserve, show up to complete paperwork and move into my storage unit at Cube Smart in an hour with no problems. I returned the truck to the location outlined in my contract but unfortunately will not be able to receive the discount I was expected to get and overpaid for a larger truck for the promotion when the $19.99 pickup truck would have sufficed. I will never do business with U-Haul again and I will not recommend family and friends. Christine Godfrey (215) 873-7425
Christine G | First ImpressionsThe customer service intake people should have stressed to their customer's who are seeking storage for the customers' belongs. To purchase "Renter's Insurance." There are holes in their storage container walls in which "Rats" do come into the storage containers which houses your belongs. They chew through cardboard, leave their poop, & urine is everywhere in your things. So if you're going to use U-Haul storage containers. " Make sure to use Rubber containers was with lids or clear storage bins with locking down the lids. "Do Not Use Cardboard!!!!!" Or store your belongs at your own risk. Have a safe & a blessed day.
mary a | Overall ExperienceThe staff were very professional, knowledgeable courteous and the lockers were climate controlled which impressed me very much and was clean. If I ever need u haul in the future I will definitely use u again and also your location was very close to my house about 5 blocks which was very convenient. Thank you
Vincent T | Overall ExperienceYou have good staff! Very helpful and professional!
Loribeth G | First ImpressionsI requested a 10 x10 and the salesperson tried to give me 8x10 at the 10x10 rate. The person who showed me the location of the storage was not knowledgeable of the size. There was a pole that took 2 sq. ft. out of the storage causing me to cancel the transaction. Furthermore, according to your policy it states if the request is not honored, I am to be compensated $50.
CinquettaF D | First ImpressionsThis establishment is a embarrassment. All of the employees are clueless. I ask for a bigger unit they tell me please come back when the supervisor is here. I guess no one knows how to use the computer and look up what’s available? I was also having trouble with my lock, I ask if they were able to cut it . the guy told me come back tomorrow when my supervisor is here. so I come back I talk to the supervisor she tells me oh no one is here to cut the lock come back Monday. I come back Monday and it’s the same story again no one is here to cut the lock. Very Incompetent people. It’s a shame. The lightening is horrible it’s a sensor light and never turns on, at least where my unit was, also every 10x10 unit has a column/ beam in the middle or side that takes up room in your unit. They also raised my unit price by $10 for no reason. From $140 to $150. Ultimately it was a bad experience. I went over to Public Storage and it’s way better. Cleaner the lighting is great there is also lights inside the unit.
Andrew O | Overall ExperienceI was getting attitude from the girl at the desk.
tameka w | First ImpressionsThe staff was always pleasant and willing to help.
Katrine C | Overall ExperienceThere are no lights in the units and the mouse are everywhere. I had to throw out so many things because the mouse poop and pee was all over my things.
Angela M | Overall ExperienceThe pricing was shocking. I was told a different amount and when the first autopay occurred it was not what was expected.
Jacquelin C | Overall Experience2990 s 20th st Philadelphia- The man at customer service desk was average at best and very slow so wait was long. Marquan (spelling) was EXCELLENT. He helped us find our unit and explained elevator use. He is an asset to uhaul.
Trevor S | First ImpressionsThe rates are too ridiculously high.
Lisa J | Overall ExperienceThe staff were very pleasant and helpful.
Katrine C | First ImpressionsHonestly I’m very disappointed with the condition of this location storage units. They were dirty, smelly , and unsafe; along my way to the storage I rented but didn’t use because there’s a rodent problem to point they have to put traps down I noticed an awful smell to which I asked the CSR (customer service representative) what it was and we were told that they believe someone put a animal of some sort ( probably a hamster ) in their unit and it died but they weren’t really quite sure. Another thing as to why I’m giving this location the lowest rating possible is because I was having issue with my account; I cancelled my account with them prior to my next bill date( almost a month in advance for reference) and yet I was still getting emails stating how I was going to get charged a late fee. I ended having to call not one but two times because my account wasn’t “closed” out and afterwards was still getting emails and letter stating how I’m late on the payment . Honestly I believe this location needs to be under a different supervision because whoever is the general manager right now is not doing their job correctly.
Tatyana B | Overall ExperienceEveryone was pleasant & I had no problems getting my truck or the storage unit.
DAVIDA S | Overall ExperienceIt would have been a bit more helpful to have a more detailed explanation of how to get in and out of the storage area. The building is so big and the entrance isn’t labeled. Even though we were told to “check in” we didn’t know what that meant and had to stumble around trying to figure it out. Now that we know how to get it, it’s pretty simple.
Karina R | First ImpressionsWhen I looked at the storage unit it looked like someone didn't clean it all the way out. I went back to the office they promptly provided another unit. I'm very satisfied.
Mary S | First ImpressionsMy property became Rodent infested and infected with mold in this facility forcing me to walk away
Alfred P | Overall ExperienceMy brother inlaw and my sister passed away in late 2020. Juston was killed in auto accident along with his wife lindsey
Juston S | Overall ExperienceMultiple times I had to confirm closing of account. Always no matter what place on long hold to drop call I witnessed it in the store Sight was broken into multiple times Employees act like children doing a job . You can tell there is a major gap in training ownership and leadership. First bad review I’ve ever written hope it work placed needs to be revamped.
FREDERICKSDORF K | Overall ExperienceThe customer service rep in the front was rude and inattentive. I was charged extra for 24hour access but I cannot get in during the after hours. When I tried calling to ask why, the lady at the front desk just kept hanging up my calls and ignore my request.
Donna L | First ImpressionsEverything went smoothly. Staff is courteous and professional
desaree o | First ImpressionsOverall a very convenient and friendly process.
Mark R | First ImpressionsThe facility was convenient, clean, easy to access and very secure. I would use this storage again!
Stephanie M | Overall ExperienceI reserved a 26footer a month before my move a day before my pick up I received a phone call stating I’ve been down sized to a 15 footer in which, cause me to make three trips and I went over my mileage and was charge almost $50 extra when I was the one who was inconvenience. Are you guys able to refund me the money I was charge for the mileage because y’all downsized my 26 footer to a 15 footer I can be reached at 610938-1503
Naimah j | Overall ExperienceThe entire staff was very courteous and professional. If I ever need storage space again, I will certainly use that facility.
VICTOR V | Overall ExperienceI can't remember the one girls name but she actually walked me around and showed me had access the facility. When we got to my unit there was stuff left from someone else, she called in an had a new one assigned. Excellent customer service
edward k | First ImpressionsAndrew's help And the office staff were exceptional as I have had a few BAD EXPERIENCES @ the 12 & Washington location and will not go back, Bravo to this location 100% difference in Service Quality.!!
John W | First ImpressionsRATS!! There were so many rat droppings in my unit that cleaning it out made me sick. Some of my items got completely destroyed by chewing, feces, or nesting.
ASTRA T | Overall ExperienceManager is really stupid,does not listen to reason. Has me as renting a unit for 10 months, I have never been on or seen this property. Dont know anything about their location. This dummy got my name somehow and has been harassing me about a lock for ten months. Hangs up when I tell him he has the wrong person. Noone I know could have given him my information. Real problem this guy.
Andrew H | Overall ExperienceSome of the worst customer service we have experience in our lives. We moved across the country and picking up a truck and dropping it off was supposed to be the easy part and uhaul made it absolutely horrendous. I have never stood in front of a person for 5 minutes waiting for them to even acknowledge my existence while they sit at the desk and pretend like I am not there. Zero communication, zero information about our rental. Not a single person at the uhaul facility in quartermaster plaza in Philadelphia had any idea what was going on with our reservation drop off, payment info, refund info. They did not even seem to know anything about their own facility. Prices, storage unit locations, hours. How do you run a business like that? Serious question. We have paid uhaul close to $3000 for the worst moving experience of our lives. We returned the uhaul with hundreds less miles than estimated and with more gas in the vehicle then when we picked it up and we still have not heard anythinf about being refunded the difference in the cost we originally paid. We are not going to let this go because It is truly unacceptable and something needs to be done about it. At the bare minimum, we need to be refunded for the difference in mileage/gas from the original payment versus how many miles we actually drove. Please get back to me by phone or email. 3039445338 eddiebeverly@gmail.com
Eduardo B | First ImpressionsMisunderstanding on phone. Frustrating but they always sounded polite. Called back when looked like problems resolved, it looks like I am being dodged. Put on hold every time. Etc
CHARLES C | First ImpressionsDavid was every helpful and I felt satisfied
Christopher M | First ImpressionsI had two issues in the five years I was there. In both cases, Mr. Yogbob was responsive and helpful. If I need storage again, I’ll be back. Thanks for everything.
Gregg M | Overall ExperienceThe Staff at this location was amazing and very detailed in what they knew about the rental and storage
SAMANTHA D | First ImpressionsFound a used cigarette butt on a box in my storage unit between visits. Likely was tossed and fell through the holes in the ceiling.
Mark H | Overall ExperienceEveryone who works at the Quartermaster UHaul are very knowledgeable, helpful, and friendly. I appreciated all their help.
Kimberly T | Overall ExperienceI was a wonderful experience
John S | First ImpressionsThere was a ridiculous amount of animal droppings. They were very large as if it was a rat. I had to throw everything out.
ISAIAH M | Overall ExperienceDavid was very nice to address my concerns.
DANIEL S | First ImpressionsI thought u was suppose to gf et the first month free
ella r | First ImpressionsMy experience was great; it took about two weeks for my move-out to be processed and was only processed as a result of multiple phone calls and two notifications that I was late on my payment.
Mary P | Overall ExperienceI don’t like the fact after a day or two u get lock out ya unit for being late with the payment.
Tamir E | First ImpressionsThe guy working the desk spent more time on his iPhone than trying to attend to my needs. When I finally got a 10x10 until it was one with 3x3 of it taken up by a internal metal tube taking up a very large space of my alleged 10x10 rental area. There was also a large human feces in the unit itself, one I reported and asked to have removed. I’ve no idea if this has been done due to the employees disinterest in his job and fascination in his iPhone tiq toq or. Whatever kept his attention more important than me as a customer.
James B | First ImpressionsAll of my belongings was ruined due to holes in the roof of the unit I was renting And when I spoke with Management they was no help. Out of a 1 to 10 I give uhaul a 3 and I will never use or recommend U-Haul to anyone again
ANTOINETTE E | Overall ExperienceVery nice facility. Only wish there were more push carts near my dock. Went to storage 10 times and only saw one cart on one day.
Daniel L | First ImpressionsMy experience was pleasant the storage always very clean
GREGORY A | Overall ExperienceThe agent may know I contact did not greet me as a customer well I will ask the question he never answered professionally his take was I should know that
Gary S | First ImpressionsWorked well for what I needed. I unloaded ink es for storage and then loaded them again for a move. U-Haul box location isn’t convenient for the storage area, but I’m not sure how common it is to unload the crates into a regular storage unit. Seems like there should be a way to make this process more convenient for the customer. I realize it’s a warehouse, and mice are common but my belongings had mouse feces and urine all over it. You might want to treat the area. Staff seems happy and very helpful, although always very busy and wait times were long.
Dale J | Overall ExperienceThe manager Dave it was very helpful
CHARLES S | Overall ExperienceI have no complaints. I always get good service.
Stephanie P | First ImpressionsDavid is a terrible store manager! Should never work in customer service!!!
Antrica G | Overall ExperienceA dead rodent and rodent droppings were found all over my storage unit. When i mentioned it, the staffperson swept up the dead rodent but refused to sweep the open space, then was rude and uncooperative. A claim nor an followup took place the day of the incident. Didnt get a call back. Had to call back multille times before claim was opened - amd still never received any feedback about the claim. I ended my strage contract sooner than I wanted to because of this.
Christina H | Overall Experience0/10 experience
Tiffany E | Overall ExperienceThe front desk officer was not helpful at making the process smoother. The storage unit was difficult to access. It took us a long time to get in the unit and then found out the unit we were assigned to was locked… so we had to wait to be reassigned another unit which was more expensive since it was the only one available left. The overall experience was inconvenient.
Miao T | First ImpressionsShortly after I moved in 6years ago there was construction done on the building and my unit was a mess had to make an insurance claim to get my unit cleaned. Lighting was no and off in my area. Also when I moved out this weekend, the unit was all dusty again and climate control thermostat INSIDE the building was 80 degrees...outside temperature was in the 60's
RAYMOND L | Overall ExperienceDavid and his staff were unbelievably helpful and knowledgeable. I would highly recommend.
Craig H | Overall ExperienceMice got into all of my stuff and even ate books
Bonnie A | Overall ExperienceDavid was very helpful. It would be nice if the staff could keep the supply of locks up for future customers, since I did not budget time to purchase one at the Home Depot next door and this created a series of problems. David was helpful throughout the process.
Raphael K | First ImpressionsDavid & Andrew were above and beyond with the service. I was moving out of my storage and had to rent a truck, they help me during the whole process. I’m leaving but if in the future I need a storage I’ll definitely consider Uhaul again.
Natalia B | Overall ExperienceHorrible experience. I reserved a 10x7 unit in June for a august move in. My reservation wasn’t honored and the had no more 10 x7s available. After 90 minutes they gave me a 10x7 that was reserved by someone else. This unit had a uhaul lock on it for 3 weeks and they couldn’t remove it. Don’t know why. They don’t keep bolt cutters around??? I said I shouldn’t be charged rent for those 3 weeks the employee refunded my money and started over with rentinG a different unit The manager finally steps out of his office after hearing the employees struggling to fix the issues and reprimand him for refunding my money and spoke down to me as it was my problem that I didn’t let him know there was a problem getting into the unit. It would have been different if they had a key to remove the lock but couldn’t give access to the unit. It doesn’t matter if I physically started moving stuff in 3 weeks after I rented it.. the employees didn’t follow up at all to make sure it wasn’t and issue. They forgot about me as soon as I walked out the door. And the manager/ owner was a jerk
Kevin B | Overall ExperienceGreat staff. Very helpful on the first day. Only suggestion would be when cleaning possible spray or use small air fresheners for there was an odd smell, but other than that everything was good.
Danielle C | Overall ExperienceVery helpful even when I didn’t understand
John T | Overall ExperiencePerfect for my emergency situation. Location was a plus as well as access to other rental needs from u-haul.
diana r | Overall ExperienceThe staff were great. They took the time to show me the storage size options and then escorted me to the unit and made sure that I knew how to access and where to go.
kim s | Overall ExperienceAfter leaving the customer service area, I forgot to inquire about moving the due date to the 21st of the month. So, when I called back after returning back to my house. I called U-thul, I was put on hold for a couple of minutes, and the customer service representative answered the phone. This young man had an accent voice. I said to him that I just left the customer service area with my son and I wanted to move the due date back to the 21st of the month. He said to me that I would have to pay another month's rent in order to change the due date. I told him never mind and I hung up the phone.
mary a | First ImpressionsDavid and the other gentleman that was with him I 'm sorry I forgot his name were very professional and considerate. Both were very helpful and engaging.
Anthony F | First ImpressionsManager was very rude when the staff had an miscommunication with me. Never any carts available to load or iunload rented unit or van.
Yalanda o | Overall ExperienceStaff was rude and they never had available carts to travel from car to storage unit! Letting anyone I know never to use this storage facility!
BRIAN F | Overall ExperienceFriendly staff
Carol A | First ImpressionsThe staff were rude. The prices were too high. I continued to receive notices that my account was overdue even after I sent notification that I moved out. And there wasn’t carts readily available.
Keith H | Overall ExperienceOthello, (like the Shakespeare) was very helpful when I arrived to rent the 10' truck and explained the details on the available storage lockers with ease. The staff at this facility was incredibly friendly and my experience was an excellent one. My ability to obtain the truck and the storage locker really helped me when I needed it. Thank you guys, I appreciate you. - Christopher Hill
Christopher H | First ImpressionsNot enough staff and the Staff that was available was very slow
Tanya B | First ImpressionsVery very satisfied with the service
SOUTONOMA Y | Overall ExperienceNo AC, friendly staff
NAOMI F | First ImpressionsThe kid at the desk didn’t want to do anything he made me go take a picture of the unit when checking out I could have taken a picture of any unit and when I went back to take the picture there was a green lock on it already and I didn’t check out yet
bryan m | Overall ExperienceWorst experience I ever had with David he’s immature and unprofessional
JOSEPH S | Overall ExperienceGarage door and elevator where not operational for quite sometime.
Christopher L | Overall ExperienceThe lights didn’t work and the storage was hard to find
Tamica J | First ImpressionsIt was the worst experience ever with 2990 S. 20th St. the general manager David was the most rude ever he did not tell me about the 24 hour service he did not want to help me with the truck he had me move the truck like three or four times after I went home he’s the worst person I’ve ever met If something doesn’t happen with him I believe you’re going to have really serious problems.
JOSEPH S | First ImpressionsStaff is always friendly and helpful. Even if there is a snafu, I feel satisfied by the end of my contact. Staff really goes above and beyond.
RAHKEENA C | First Impressionsthe service here is excellent. you are able to tell that everyone on staff cares about the customers and takes pride in the business. i am very happy.
Clifton B | Overall ExperienceIt was a huge hassle — I couldn’t get the online reservation to work, so came in person. Was told AFTER paying that they don’t have the required locks and to go to Home Depot who doesn’t have the same lock for sale, so had to cancel the whole thing after an hour. Total waste of time, and the person who served me was incredibly not giving any shits.
eli g | Overall ExperienceThe unit just wasn't the size I expected.
ANN M | Overall Experienceyour employees are very rude
Seyyit T | Overall ExperienceI just got my unit yesterday. So everything seems nice. It was clean and well lite. Staff was polite and knowledgeable.
Dorothy F | First ImpressionsWe have had pleasant experience so far.
Nancy M | First ImpressionsWe want to thank Andrew Yogboh for being a huge help in finding the best size unit and most convenient location for us. Andrew was friendly, patient and answered all of our questions and requests. Andrew went out of his way to make sure our unit was ready and clean for our move in. He was very professional at all times and very efficient with our time. We couldn't be more pleased with the service we received from him. We will be recommending U-Haul at Quartermaster Plaza to all our family and friends.
WILLIAM F | First ImpressionsThe young lady that helped me, went above and Beyond to make Sure Everything went smooth. In was. Sent. From an other facility that had my reservation but was sold out of units. The quartermaster facility was able to Accommodate me at the last minute and they were very helpful.
Stephanie M | First ImpressionsThis is my first experience with getting storage and Othello was very patient and helpful.
Michele M | First ImpressionsHad problems with the elevator other than that things were good everyone should be offered a card
William G | First Impressionsstorage unit reserved online was not available to rent the very next day. Door was broken and contents were still inside storage unit
Alexander N | First ImpressionsThe two gentlemen Ash & Mitch that took care of me were very, very professional, knowledgeable, courteous explained every specification in detailed & clarification. These two gentleman are a definite asset to the u-haul company. Their demeanor in PR business are excellent. I was very pleased! Thank you
Vincent T | First ImpressionsThe disrespect and the miss use of my belongings or I had to trash everything I owned due to rat infestation the inconsideration of my belongings the inconsideration on how I had to handle things on my own it’s just respect and honor loyalty the hours you kept me there to do my own work instead of helping me I do not recommend your facility at all I am very unhappy and you left me at a convenience Let that to me to correct the same convenience
ANNAMARIE S | Overall ExperienceNo one ever wore masks when I was in the office, or they put them on as I walked in. I moved all of my items out the day my next payment was due, but they would not let me end my lease because I didn't provide 24 hour notice. I understand that those are their terms, but they were able to end my lease and chose not to so they could acquire another month's rent. I confirmed this with corporate. Also, I had to come back from over an hour away to remove the lock a month later. Now, I'll make sure I never use Uhaul storage again because I'd rather pay more and have better customer service.
Angelo M | Overall ExperienceIt could have been more signs to show when my unit was. And more push karts to help me load my stuff.
Cherrelle F | Online Move InVery friendly staff, really clean and secure storage. Set up is perfect. The challenge and reason for my rating is that the elevator never worked, three visits at least, even when putting my code in. So I would retrieve our belongings by the stair well which wasn’t idea.
Jamie N | Overall ExperienceThis is the only location i will never go to ever again. My friends and family will all be told to stay away from here. I was disrespected over and over again. And so was my father who went to speak on my behalf. They made me pay for my 1st month of storage. After they lied to me and said that that location doesn't do that. Then i looked up at the wall that had a huge sign that said . 1st month free with truck rental. Which i had. So am i happy with your customers service . not at all.
Raul V | Overall ExperienceHad no problems and staff was always professional and helpful. This site was very secured
Norma G | Overall ExperienceThank You
RAYMOND B | Overall ExperienceAt this particular uhaul site the workers are slow and rude...
Valerie A | Overall ExperienceThe staff were always excellent and professional. Had easy access to the storage unit. However, it was also easy access for rodents and many of our things had mice droppings on them. That issue would really make me consider using a storage unit again.
David D | Overall ExperienceStaff was knowledgeable, engaged and prepared.
Gavin M | First ImpressionsYou people have turned the rental process into a convoluted nightmare.
gabriel p | First ImpressionsJanjay Jackson was extremely nice and helpful. There were two other employees that were incredibly helpful as well. I am going through a rough situation right now- I was evicted from my apartment during this pandemic which caused a great deal of anxiety but when I left the storage unit I felt relieved and accommodated! They all were great!
Ashley F | First ImpressionsThis place was very clean and secure. The staff went above and beyond to make sure my needs were met. They also went above and beyond to accommodate me. I would highly suggest this place for your storage needs. Professional, caring, clean, and very safe facility.
Tabatha A | Overall ExperienceReally had an excellent experience. Had twin boys and outgrew my house, and having storage at uhaul made it tolerable until we moved into a larger home. Was well worth the money...
Raffaele M | Overall ExperienceStaff on check out were very professional, efficient and helpful. Staff at check in were sullen, disinterested in my experience and insisted that I purchase a U-Haul lock. When vacating the unit I noticed non U-Haul locks in use. Very much in keeping with the regrettable check-in experience.
Earl M | Overall ExperienceSuper convenient location accessible to all proximate interstate thru ways. The staff there is very knowledgeable and generous in their assistance.
RONALD J | Overall ExperiencePricing is a bit too high.. There was difficulty understanding the office team and manager.
DANIEL D | Overall ExperienceM
MICHAEL M | Overall ExperienceMy experience was disappointing
Michael R | First ImpressionsThey moved my stuff from outdoor storage to indoor without me knowing they stole two Big boxes full of brand new baby clothing and adult shoes almost $1500 worth of merchandise never uhaul again
Brian T | Overall ExperienceVery clean building nice staff my rental truck was a lil messed up
Ashley M | First ImpressionsCustomer service rep was extremely helpful, knowledgeable and professional. Great job!
Richard M | First ImpressionsI rented storage they said they only had one left and it has A huge column in it which is taking up space that I can be using and I am paying the same much for one without a column...
Carl J | First Impressionswaiting time is alway too long in Uhaul
WENJIE W | Overall ExperienceI have nothing to say is it was great and excellent and everyone was nice and done with a smile
eva k | First ImpressionsThank You
Leonard N | Overall ExperienceHorrible
Thomas H | Overall ExperienceThings went Awesome, Great customer service thanks
NAJA P | First ImpressionsThis was the first time I rented a storage unit and I will be back if I need one again. Easy experience.
Frederick C | Overall ExperienceI was told That i consented to automatic payments but i never did. When asked for proof of this i couldn’t be provided with any. Horrible service and I’ll never use their services again
Roy B | Overall Experiencethank you
yolanda d | First ImpressionsYour staff was very friendly
Janice L | Overall ExperienceAlways long wait times when needing staff assistance and very limited customer service
Grace G | Overall ExperienceI didn’t have any issues. I received notifications of any changes. No issues with the representatives.
JODY W | Overall ExperienceProcess was quick and simple.
David D | First ImpressionsCheck procedures and options need to to be explained better.
Karon M | Overall ExperienceWould not show me where it was
MICHAEL F | Overall ExperienceIt was a disater the mileage was rigged,the workers had attitude,kept giving me the wrong storage with no lock,jus poor customer servive
Deloris T | First ImpressionsFast & Convenient to make a reservation online. Price w/limited access time to belongings much higher than competitors. Exceptional staffe (A++++ Annette & Andrew, and Ash)
Stephen S | First Impressionsgood
anthony k | First ImpressionsDavid, has always given excellent service
Monica J | First ImpressionsGreat place and great service
ROBERT G | Overall ExperienceThank u for your services
cherrese s | Overall ExperienceEveryone there were do great and very knowledgeable. Glad I choose what, location.If I ever need another storage place ;it would be there .
MARION K | Overall Experienceclean, nicely maintained. handy keypad access and ability to drive in and unload. one quibble: u-haul needs to tell customers making a reservation that a particular u-haul lock is mandatory.
MICHAEL O | ReservationThe only issue — and it happened more than once — was inability to successfully use the card key. Always had to go to the office for help getting into the building.
JAMES R | Overall Experiencepayments using automated system did not get applied to my account. I received notification after checking out and closing my account that I was passed due. Staff never closed my account.
Rita G | Overall ExperienceIt was very easy for me to select storage unit Your clerks did a good job assisting me thanks
Terry B | ReservationThe checkout experience was horrible. I will not use U-Haul again. When I stated my displeasure with the checkout experience, the manager wanted to make excuses.
Karen R | Overall ExperienceProcedures not explained to us, and we were locked out of our unit for 24 hours as a result; the door to our unit was broken (wouldn't stay open) and never fixed; and customer service usually poor.
Krista A | Overall ExperienceChange ur move out policy
THOMAS S | Overall Experience