Customer Reviews for U-Haul Moving & Storage at San Mateo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo
This manager was also very helpful and friendly.
the manager was very nice and willing to work with me with my needs.
The first guy who helped us out was very friendly, nice, knowledgeable. When we took it back the lady was to much of in a hurry and mean not friendly at all in any way.
my original reservation was at the eubank and Indian School location at 11:00. we waited over an hour for the truck to be available but the people that had it before us hadnt shown up yet. we took it upon ourselves to call Haul and find another location which we did right away. the original location did not offer to do that for us. the representative at the San Mateo location with efficient and polite.
As always Stacy and team are great.she always has everything ready for me . Thank you Stacy
It went very well, thank you.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Have more Vehicle trailers available.
Staff was courteous and friendly, and equipment was just as expected. You did everything right.
The move went very smoothly, even for the cats, and that's saying something.
Excellent costumer service from day one!! From reservation process to pick up to drop off, thank you
Customer service was outstanding!
Very good service on person or by phone
Friendly staff in and out fast they were ready for me A+++
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
They were awesome, they were well prepared with our reserved truck and seemed to know exactly what I ordered. I appreciate the fact that they reviewed my on-line reservation. Thank you!!
My experience with U-Haul was great! I have always gone with Penske because of how well maintained there trucks are versus what U-Haul has done. But I feel in recent years, U-Haul has made more of an effort to have newer trucks but to also maintain the trucks better. My truck had over 70K miles but looked brand new inside and out!
Everyone was busy but taking care of everyone and smiling
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Customer service was great
Already given on other previous comment block.
I looked online for prices before I called. When I called the representative on the phone wanted to charge me $35 over the online price and said she was looking online and that was the online price. I had to hang up and go through the trouble of making the reservation online. I'm not sure if they get paid commission or what but I am not happy about the agent lying to me and trying to take advantage me.
I was happy with the service.-
I always use this location because they are friendly, accommodating, and have a great inventory. Uhaul has great prices too! Many thanks to the crew at San Mateo and Montgomery.
Better customer service from the people processing hour order when you arrive to pick up a vehicle. The service was not good; however, when I returned the truck the gentlemen who helped me was extremely courteous.
I had just recently moved to abq and bought a bed and used uhaul to deliver it to my new place the staff was great and didn't push me into unnecessary things
extremely over overpriced. too far from residential neighbor hoods
They were SO NICE and HELPFUL. I've rented from other U-Hauls -- and have had no complaints -- but I've never had nearly such a good experience as I had with this store!
Both U Haul dealers were outstanding and service and friendliness couldn't have been better.
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
I thought the entire experience was very professional.
I went in to rent a truck to pickup a new bedroom suite thinking I could same some money??? I had to rent a truck bigger than I needed because the small one's were being held. I ended up spending over $60.00 to use a truck for an hour and a half. Way to much for the service.
Techs were very helpful and the store opened on time and the truck was ready to go. Made the experience very good.
Very Fast Service both at pick-up and return. The staff was very helpful, friendly and professional.
Overall, a very good experience. I have no suggestions foe improvement.
As always Stacy and her team were great. repaired my Jeep wireing . and i was ready to go. Thanks for all your help i will always go to this location.Thank you Stacy
When I reserved the truck I specifically declined extra items (including hand trucks and furniture pads). When I picked up the truck, the uhaul rep asked again if I needed any of those items, again I declined. When I got home, I found them attached in the back of the truck with tags to indicate if I needed to be charged for their use. These items took up space I could have used for my own items, and were a moderate annoyance.
Customer Service was poor. Neither the pick-up or drop off location is willing to accept responsibility for the trouble I had with the vehicle, instead, each location tries to shift responsibility to the other. The manager at the pick-up location went as far as to blame me for the vehicle trouble I had on the road.
used this location many times, ALWAYS COMPLETLY SATISFIED!!! keep up the good work.
I called...and 10 minutes later I was picking up a truck. The timing could not have been better. Excellent customer service at the counter and
smooth pick-up and drop off!
I rented a 10' truck. it broke down within a half hour, i parked it back at the location i picked it up at. I picked it up back up in the morning to unload my stuff and didnt even get a discount and was charged over $40.00 and didnt even use it!
Stacy was great as always .My trailer had a low tire ,she changed it with another trailer and i was on my way in no time at all.She is the best. thanks
Everything went smooth and easy, people were friendly and efficient.
Excellent service. Keep up the good work.
Very friendly, helpful woman at the counter. We made a mistake on the location we had reserved and she figured it out right away and got us on our way in no time.
Stacy was great she is the best i will always go to this location for all my trailer needs. Kind and always has a smile. She always takes care of me. You are lucky to have her as an employee Thank you Stacy.. Albert from Eye Assocites of New Mexico 250-7140
Great experience. Prompt! Thanks.
Truck was completely empty on gas upon pick up. I was asked to return with above 1/4 of a tank. Truck interior was dirty. Drop off time was incorrectly recoreded after correcting the associate twice. Didn't expect perfection because I did not have a reservation, but having at least some fuel in a cleaned vehicle would've been nice. Also didn't enjoy being harassed while in the middle of a move about not dropping off the vehicle when I had made it clear to the store associate when I would be returning more than once. I will be using a different location or business for future moves.
4020 San Mateo NE
Albuquerque, NM 87110 location was very organized, friendly and helpful. They had the rental truck ready to go right at noon. Very good experience! The Alamogordo location made it very easy for drop off. I was called and given directions to the drop off location and instructions on where to place the key for after hours drop off. I will be renting from UHaul from now on! Thanks!
Didn't include packing supplies.
Great place, with friendly staff
Speedy service when we picked trailer up and when we dropped it off. Trailer well-maintained. A good experience at this U-Haul!
I AM AN OLD UHAUL USER, FOUND YOU NO LONGER ASK RENTER TO WALK AROUND THE TRUCK TO CHECK FOR DENTS ETC. I DID ANYWAY TO PROTECT MYSELF FROM POSSIBLE FALSE CHARGES. WHY THIS CHANGE?
The young man who helped us took extra care not to damage my car on load by bringing us to a spot at the end of the alley where I could drive straight on rather than up the ramps. As an FYI I was able to remove the vehicle without bottoming out when I reached my destination.
It was so nice to have fast friendly and Knowledgeable staff. It was a pleasure meeting with all three individuals from this location.
Hard to get into off of San Mateo. Really enjoyed the U-Haul and will rent from you again. Thanks-Ken Hanks
I found it easy to rent from U-Haul. The agents were fast, attentive, and took care of the rental quickly.
Please email me the final bill however. I was supposed to get an emailed bill to speed up the drop-off procedure. Thanks. AnnEdenfield@WingsMinistry.org
I used this location last week AJ Martines was great. This week the truck stunk of smoke the people weren't very friendly. And they charged me wrong the truck was on 7 when i returned it was on 21. They said it was on 1 i know i did not put 20miles on it only 14
Pickup of equipment and the equipment were excellent. Return of equipment was horrible. I waited in designated (outside) area for 15 min while I saw other customers pull in after me and were served with new reservations before me. I had to complain to finally get someone to help me and even then was given a run around. Finally, one of your guys took charge and disconnected the trailer w/o any hassle. It's good "someone" on the lot cares about good return service.
The manager here is awesome.
nothing can be done to improve my experience with this location. the owner was friendly, to the point, and got me inn and out in a flash. this location will now be my go to location. thank you
Nothing every thing was perfect
All employees keep a very professional demeanor and experience while keeping customers feeling unique and just as important as the next. 5 stars from me. Ilove the location and the speedy chec in and check out procedures.
All in all very good staff.
At times just a little wait for staff because of customer load. All in all, very good.
Trailer was filthy and full of motor oil. We had to find rags to clean the spill before placing our furniture in trailer.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
Faster wait than average. Clean location too.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I did not see a need for improvement, thank you for your help.
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
Obtaining a 20 ft truck was a laborious task. Record were not good. Then, at the last minute a truck appeared. Records should be much better with the current internet possibilities. The 20 ft truck was exactly the correct size. A 17 ft truck would not have done the job. A 26 ft truck would have been way too big. So, The experience could have beem better. Maybe track trucks to give better data, or have more trucks.
I was in and out in minutes , great job guys.
The San Mateo location was a great. They attended me quickly and efficiently.
Damien was very helpful. We had reserved a tow dolly, I was unaware we neede to disconnect the drive shaft. Damien had a vehicle transport available. We didn't have time to get the driveshaft disconnected so we rented the transport. Damien was very helpful thru it all. I will recommend U-haul in Abq on San-Mateo to my friends and family.
My experience at U Haul was fast and friendly... Thank you for your survery! Kindly, Michelle
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Damien and Mr. Kelly provided outstanding service - they were very helpful, friendly, fast. All around a great experience.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.
hours are lame but its a nice safe unit.