Customer Reviews for U-Haul Moving & Storage at San Mateo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo
Spent WAY too long looking the trailer over, retesting the lights, looking at each link of chains, etc.
Great service. We had a pleasant experience. Will us them next time.
Great service and very easy to rent what he needed
We had a very nice experience with the gentleman that checked us in however there was a red-headed gentleman who was very rude when we returned the vehicle about its cleanliness and he gave us a very hard time even though we had swept it out and cleaned everything up
Make sure the light actually works in the Uhaul. It was extremely fusterating trying to unload the Uhaul after 530pm because the unit wasnt maintained and the light was burnt out. I did voice my fusteration with the Uhaul agent whom I returned the keys to and it was ignored.
The price per mile is too high.....
I can not think of anything at all, everyone was polite and nice and helpful and the time in the office was very minimal and fun.
The on line reservation was great. The time, date and location all worked out perfectly. Thank you for the great service!
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
Tie down straps I purchased were poor quality
Bad U-Haul Experience!
Our non-profit organization had ordered a 26 ft. truck for Nov. 9 one month before the scheduled pick-up. On Sunday, November 9, the day of the scheduled pick-up, I received a call from the 4020 San Mateo, Albuquerque, NM location telling me that the truck was no longer available and that I would need to wait until Monday to get the truck. The employee (Wyatt) said that he was sorry but that my booking had been cross booked online and that the best he could do would be to give me a 14 ft. truck. When I stated that I had to have the 26 foot truck on that day and time in order to move a set out of a theater with which I had a rental agreement, Wyatt would not budge, even after I had him look up my confirmation number! I asked Wyatt for his boss’s name and number, which he provided. I called and texted Wyatt’s boss and never received a response, not even a day after I attempted to contact her (she NEVER has responded!). I then went online, called the U-Haul national office and spoke to a very helpful national representative to correct the situation. The national representative told me that the person who had booked online was the patron who should be canceled, as my booking had been made a month in advance. This was a very stressful experience and I feel the location staff and manager let me down. I am grateful that the national office was open for calls and immediately rectified the situation.
The Lady that checked me in' was not very homer. I felt uncomfortable the whole experience. It would be nice if a representative would walk out a d che k damages with thecust
Full service site with convenient location. Staff were courteous and helpful.
I needed storage after a long move, they made the whole process very quick and easy.
I rented and requested pick up at the Yale SE location, only to be redirected on the morning of the move to the other location. If would have been much better if where I reserved the U-Haul was where I picked it up.
Had confirmation Sunday for Monday Leonard Tire at ten eubank blvd didn't & couldn't find the trailer .sent even further to pick up trailer in Albuquerque .live 28 miles from that location. A call to let me know if they had trailer would be nice.
Not happy. Staff always rude
I made a reservation online and it was guaranteed to be at the original location. And they ended up moving my reservation to another location.
The people up front who i got my key from where very rude and have no customer service skills .. .the guy who I returned the truck too was very helpful and did a great job .. so it's like taking a chance with that location 50/50 I would not go back
KInd approach to the vehicle. Gave a thorough but quick inspection of the vehicle. Asked if there was anything else we would need. Explained future towing options. Professional attitude.
A Chicago mover suggested that I take a picture of the Ubox bar code tracker on the Ubox. I'm glad I did because the arriving Uhaul location misplaced my Ubox. Luckily I had the pic of the bar code which helped in the search of my Ubox. It took 1.5 hrs to find my Ubox. Previously, Uhaul personnel assured me that it was at the location, but on unload day it got lost in the shuffle of all the Uboxes.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
My first time to ever rent a vehicle and the experience was efficient and pleasant. Thank you!
The cargo van I rented was practically brand new. The only complaint I have is that small pieces of particle board can easily get stuck in the groves of the plastic mat on the floor of the cargo space and it's extremely difficult to clean if you don't have access to a vacuum. Other than that, great experience! Would rent from them again.
The staff went out of their way to help me and when I move again I will for sure go back. Top Notch service!!
The employees were answered all of my questions and were courteous and polite.
Have the extra items I reserved via the online order available when I pick up the truck. They did not have a furniture dolly I had reserved. It shouldn't be that hard to do.
The only problem we had with the 26' truck was the driver's door seal was allowing air to whistle in to the cab and was quite noisy. The truck drove well though.
The trailer appeared to have new tires but they were not balanced properly and vibrated at speeds of 40 and above. Strong vibrations were transmitted from the trailer to the towing vehicle.
The folks at this location were very helpful and professional.
as always everything was great
Their isn't any Improvements that are needed as far as the trailer concerned. It towed perfect and we had no trouble with tires or lites. We left ABQ and drove 16 hours straight thru with just gas stops etc. we maintained 12 mpg with the vehicle we were using
U Haul will be my first call in the future if the need arrises THANK YOU
Access to the site when going Southbound on San Mateo is an issue. Making a U-turn on this street is also next to impossible.
More selection of rental equipment.
This will be the 5th time I've used a trailer from uhaul. I do trade shows and travel frequently.
D is a real helpful and professional manager.For sure a big plus to uhaul company.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Customer service was fast and friendly but the hidden fees were a surprise, because it was misleading. The belief was that the rental would cost 29.00 dollars for the whole day, it ended up costing alot closer to $100.00 for the day rental.
The trailer is in dire need of being painted. It is very rock chipped and rusty. It worked just fine but it was an eye sore. The trailer is a traveling billboard for UHAUL and I was slightly embarrassed to pull that worn out trailer behind our 2014 SUV. The customer service was excellent and it was an easy return. Overall it was a pretty good experience.
Stacey and her staff are all very courteous and helpful !
Fast friendly check out and back in, a very good experience.
Customer service was lacking but over all a good experience.
Stacey Haynes is a jewel. She was so accommodating to my situation of having to put my stuff into storage for the one month free, and my mobility issues. The entire staff at this location are awesome ! Well run & one of my best experiences with UHaul .
This location is ALWAYS helpful and spends as much time helping me as necessary! Thanks
I was charged twice and funds were withdrawn for one service.
professional staff. They knew the vehicles well and were able to accommodate changes to my reservation. I will be recommending this location to friends and family.
It was frustrating that my location was changed. I recieve text message, but it was phrased in a way that did not indicate there was a location change, so I did not notice it. Also the size of truck I reserved wasn't available.
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
We rented at a different location and was not told we had to pick up the truck at another location! Please "communicate" to the customer. By doing that, you truly will help us not waste any valuable time (which we did lose because I dropped my huband off at original place and NO 'communication' was given so I had to go back and pick up my husband and get to other location). COMMUNICATION IS VERY HELPFUL. Thanks for the customer service...that did make up for the aggrevation.
Truck was old with high miles, big turn off. Not to mention the empty 5 MPG...
Prices are little high for me to recommended however for someone in a pinch they are good
The parking at the location is very crowded, and the way out (via the side street at the back of the location) should be posted better. Now that I know of this way (after following a customer) it's easier to leave the location, but parking is still very tight.
They got our truck mixed up with some one else's they charged my credit card for the other persons charges and now they charged me late fees and everything else and didn't even take off for the credit card charge I will go else where next time
Everything was easy; equipment worked well.
Staff was on top of their game today.
I needed the unit for 8 days this month because I closed on a house. You refused to prorate. I had to pay over $180.00 for 8 days.
I think this is bad customer service.
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Lower the cost. By the time I paid the 0.59 per mile, gas, and insurance it almost made more sense for me to pay the delivery fee.
Make sure the odometer reading is correct that is on the contract. An extra 90 miles was on my contract. General Manager (De) could have been more "business like". He got quite frustrated with his employees in front of all the customers. NOT PROFESSIONAL!
The gentleman who assisted me was incoherent, lacking the vocal dexterity to project his words. He mumbled the terms of my contract, emulating a demeanor that would leave a reasonable consumer to feel ambivalent of the company's intent, yet alone questioning the sincerity and gratuity of a company after receiving the hard-labored gains of a consumer. I was disguisted with his lack of affect.
The only problem was that the cargo light did not work. Location should check these details. Overall good service here.
Front counter employees should be more professional. Provide air conditioning for the building.
I hope that all your customers would be able to rent the total time of 24 hours, no less. Thank-you for such a great service, that your Company does. I also appreciate all the helpful items for sell such as duct tape, boxes, etc., at your U-haul store.
costumer care is always great and I love that uhaul doesn't nickel & dime you to death. I'll always use uhaul. thank you
Overcharged and sent to three locations because they had my information incorrect.horrible experience.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
U-Haul is trying to charge me for 128 miles. An absoloute robbery. I never drove that much in the truck, and when I returned the truck I was told that I would not be charged. Today I got the bill in my e mail, and I was charged. They lied to me, and they stole.
The uhaul truck smelt like cat urine & feces. One of the my helpers got sick from the smell. When the truck was returned we notified them of the smell & only received a small discount for dealing with the odor.
The only problem encountered was the clerk didn't acknowledge me until she went to help someone else and he told her I was first.
When calling for something specific over the phone dont make me have to call 3 different stores to finally find what i need. Try and give more detail about your items. Smile and greet your customers. When i came in for a trailer all the attention was directed to my boyfriend which i thought was rude. Just because he is a man doesnt mean hes in charge.
As always Stacy is great, D is a great help also . I will contiune going to this location for all my trailer needs thanks for all your Help... Albert
The lights to the vehicle that I rented did not work.
This was not the location we reserved at. The truck we reserved had a blown tire and the agent had to find us another truck. We reserved the truck 8-4 but when we picked up at San Mateo it was nearly 9 before we checked out and she assumed we would be back by noon. There was no way to take the truck, load, drive to the new destination, unload and return the truck by noon. We told her we needed it for the day. She gave us until 4pm. When we got to San Mateo we were one of four sets of customers and only 1 clerk for desk work and check out of equipment. That was a bit weak on Uhaul's part. We also didn't like the online reservation. They tried to push equipment and boxes into our reservation, then they tried to push hired help on us. Not sure I will use the online system for reservation again. We were told we would get the $50 credit because our truck was not available as arranged. We haven't seen any confirmation that this credit has been issued.
The San Mateo location was a last minute change from the Rio Rancho location. We had asked to pick up the trailer at noon on Monday; however the email notification actually scheduled 4:30pm. When I called to confirm (as instructed) the agent in Rio Rancho indicated the previous renter was expected back about 10:00am so I should check in every couple of hours to see if the trailer was available before 4:30. I did, and it was not. At 4:30 I called to confirm if it had been returned. It had not. I asked the agent (Josh) if the renter had contacted him, He apparently had not. I had to ask if the agent would call the renter and check on the status ... he did not take the initiative to do so, even though we had talked at least 3 times throughout the afternoon and he was aware of my urgency.
He then placed that call to the previous renter and reported that the trailer would be returned "within the hour". At 5:30pm I again called; it had not been returned and there was no update. I asked for another trailer. I was told the regional office would have to do that, and the call was transferred -- not to the regional office, but to the El Paso office who could no nothing but transfer me yet again. The customer service rep who answered at the regional office then disconnected the call.
When I called back, I FINALLY got an agent who helped. She located a trailer at the San Mateo location. By this time it was well after 6:00pm and I was advised me to "hurry" because the location closed at 7:00.
I got the the location and was able to rent the trailer just prior to close. Because of the distance to that San Mateo location, I did not return home until close to 7:00 and didn't finish loading the trailer until well after dark.
I was VERY DISAPPOINTED with the whole experience. There was a lack of urgency on the part of the Rio Rancho agent and no initiative was taken on my behalf.
NOTE: I specifically requested the Rio Rancho location because it it large (generally lots of inventory) and my PREVIOUS experience had been exceptional.
We enjoyed the vehicle it did the job very well and we want to say thank you
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
Everything went smooth when checking the UHAUL in at this location.
Very fast service even on a busy Saturday morning and I was in and out in minutes.
wash the exterior of the truck including rear view mirrors have new windshield wipers installed wash smokey film on inside of windshield and clean interior.
Counter help need more training on the computers system
The staff was very helpful and answered all my questions. I am very happy with this facility.
EVERYTHING WAS GREAT. I WILL USE UHAUL AGAIN IN THE FUTURE
Called U-Haul it on Aug. 4 to confirm that my 17 ft. truck would be available at the Eubank location and they assured me it would be. When I arrived there on Aug. 9th at around 7:40 am, the rep told me that the truck I ordered was at the San Mateo address and that I was notified. I said I was not notified. Then, I discover after the move on Aug. 9th when I hook up my computer, that U-Haul sent an email/phone call on the evening of Aug. 8th,which was AFTER I had already packed my PC. Is this your policy to call the customer in the last few hours before they PU their truck? Wouldn't it be better if U-Haul It asked the customer for a cell phone number as some folks use the PC for their phone service and also some folks disconnect their phone service the day of the move so the next tenant cannot move in and bill charges to their number. Only good thing about this experience was that U-Haul It did not charge me extra for the 26-ft truck when I ordered a 17ft truck and your location was not far from where I live. After this experience, will consider going back to Budget even if it's a few miles further. (San Mateo location had friendly efficient staff and was fine but Eubank location did not deliver as promised!)
The manager was not very friendly. She seemed bugged that she had to help us. Very short with me and didn't even say thank you. Other than that it was ok.
This location was extremely quick and performed everything asked of them; explained everything well and when the truck was turned in there was no wait no problems.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
Trailer was perfect and towed very well. Thank you.
Make sure you give the customer the unit they reserved for starters. My moving experience was a circus due to your substitution and inconvenient pick up location
The owner was very short with me. I arrived two minutes before opening and was rudely told "we still have two minutes." I placed and confirmed my reservation more than 24 hours in advanced. I received no call or confirmation what so ever from this place. Upon arrival, the truck was ready but the supplies I ordered were not. I ordered TWELVE blankets (yes, 12) But for some reason, I had to ask the manager to supplement the 6 in the truck with 6 more. Why? Because I ordered 12, I want 12. Myself and the truck get all the way home. Oh gee, they forgot the appliance dolly. Unbeknownst to me, you aren't supposed to detach the small dolly in the truck unless you use it, and thus will be charged. I detached it, figuring I needed to swap it for the one I actually ordered. I went all the way back to the store, utility dolly in tow, to pick up the appliance dolly I actually ordered. I did receive a "sorry, that was my bad" from the owner. All of these early morning stressful day annoyances were appeased because she only charged me for 6 balances and only the utility dolly. No apologies at all, and I was ignored by her and handled by someone else when I returned the truck (early!). Trust me that I would have thrown a fit in any other circumstance. It's UHAUL, not NASA for crap's sake.
Fuel level indicated on contract was higher than in truck, possibly from not parked level.
Joshua Herrington was extrememly helpful and professional. I would highly recommend the uhaul on San Mateo.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.
hours are lame but its a nice safe unit.