Customer Reviews for U-Haul Moving & Storage at San Mateo
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at San Mateo
I had a great experience. Keep up the good work.
I had so many problems with my hitched and you fixed everything perfectly, as usual! thanks
All the facilities were excellent. I did have a problem on the web check-in. On the day I checked in I was directed to a location that did not open until 1000AM. This was my trip from San Antonio to Dallas. I lost 2 hours trying to find a location that was open. I called UHAUL and they did not return my call.
Treating the customer with respect. When I called to ask some questions about the process. The woman I spoke to was very rude. Everything after this incident was excellent, the rest of the staff were polite and helpful .
Steve Jaramillo moving services, including the three "moving hands," were excellent. They were prompt, courteous, efficient. -- indeed very professional. All of our furniture received gentle care and they set up every piece in uts proper place. I would rate them "exceptional".
A very good experience. Great customer service.
At the time I went during the day the wait was longer then I would have like because only one person was working. And also the truck i rented was $19.95 a day by the the time it was over it was closer to $50.00. Didn't drive alot either. That didn't make alot of sense.
Nothing. All went very smoothly.
friendly staff, fast service, I am very happy with everything
Rental & return process was extremely efficient and surprisingly quick. Staff was friendly and knowledgable.
I had made a reservation the previous day at this center and I received numerous calls from the drop-off center (different location that rental center). At first the person from the drop-off center was nice. Until she couldn't reach me by phone. And she got more and more agitated with each call. (I cannot be reached at work on my cell) I finally called her after work and she was not happy with me that she could not reach me on my cell. I had originally rented for a 3pm pick-up and drop off by 5 or so same day. The person who was to pay for rental was delayed and I had to wait for her. I called her to let her know that I was delayed. We kept pushing back pick-up and drop off time till it was apparent that I was not going to be able to drop off by the time her drop off center closed and she said the vehicle I reserved had already been reserved for the next morning so I couldn't keep it for the 24 hour time. To sum it up she could've been a little more patient and hospitable and civil towards me. I ended up canceling reservation and made alternate one with U-Haul. I tried making reservation with another company but U-Haul has better rates. Still have bad taste in my mouth with her.
I was disappointed that I signed up to pick up the truck on Eubank and Menual, then was told I had to go to the valley (4th Street) to pick up the truck. I live in the heights and was on a tight time frame. I sent an email and the pickup location was moved to San Mateo/Commanche. The staff at that location were GREAT! Fast and efficient!!
No suggestions, everything was great!
getting the truck was super fast and checking it in when we were done was even faster!
This is the best U-Haul center I have rented from! They take care of the equipment, have great customer service, and they are very knowledgeable. The staff and management are friendly and work hard to make the rental process as easy and efficient as possible. I highly recommend renting from this location.
Excellent truck, with no problems at all. Company employees were great!!
The clerk noticed I was going to Socorro and comped me an extra 30 miles. It was just right ... very thoughtful.
Andrew was friendly, helpful and quite competent.
Excellent service! Wonderful customer service and explained everything! I would rent from them again and would tell friends to rent from them as well. Great job!!!
Check the driving of your trucks, in other words our truck a 15 footer down shifted way to fast on beaking it made it dangerous really. I ve driven a lot of Uhaul vehicles and this one had a problem
Alway use this location when I have a need for moving equipment and/or hitch installation and wiring.
Awesome, efficient service-- easy and fast rental!
The service at the San Mateo location was good. Our problem was at the Eubank and Indian School location where we originally scheduled our pick up. I scheduled everything online to save time. When we got there they did not have a appliance dolly as I had requested. The manager seemed more interested in trying to sell us stuff we did not need then getting us the products I requested. She was very rude and uncaring in serving us. I asked about the $50 guarantee since they did not have the equipment I requested and I was told it was only for the trucks and not the equipment. From there we were sent to San Pedro and Central where they had the dolly but not the right truck. We were finally sent to San Mateo where they had the truck and the dolly but the dolly they gave us was very old and did not roll well. Overall our experience with U Haul was very unsatisfactory. I believe I should qualify for the $50 guarantee based on the trouble it took to get our equipment. My reservation number is 21107043.
older trailers need upgrading. my trailer had 45MPH stickers on fenders for a trailer meant for interstate highway traveling
I will highly recommend this location. Customer service is great. This location wasn't the original stop. I had a reservation at the Chevron Uhaul location off San Mateo @ Indian school & when I arrived to pick up the truck it was not there. Customer service was horrible & they were not accommodating at all. I had to call customer service myself & I spoke to Michelle who located a store with a truck. This was Very inconvenient. I will NEVER recommend that location.
The call center staff was almost helpless and very moronic. It wasn't until I contacted the store itself that the issues the call center created were fixed. I was very displeased with the call center service. As far as the truck it was clean but needed repair or sent to a junk yard. The steering was very loose and everything in the dash rattled. It was actually scary to drive because there was so much play in the steering wheel. The brakes could have used some work aswell. Empty it was ok but with a full load they had a hard time stopping the truck.
I had reserved a 26' U haul truck at the Eubank location in Albuquerque and they did not have the truck available. This was very upsetting because of the plans we had to move would all be lost. I called the 800 # and they were able to find a truck at the San Mateo location and we were able to get the truck at 6:58 and they close at 7:00. The staff there was very accommodating to us. However, I was very disappointed that we could not get the truck at the location we reserved it for. This ended up costing us more on mileage. Not to mention the strain it put on us at the last minute.
Loved having the ramp!! Sure did help with this move. Staff courteous and timely. We originally had a rental at the 6th St location, but they moved our 10:00 am time slot to 3:30pm, which was not acceptable. This location jumped in and we got our truck by 10:30. Thanks to them!! We got our relocation done as necessary.
reserved an appliance dolly on-line. picked up and returned the same day. Great shop. Great value for $10+tax
Very good service, if I ever need a storage unit again, this is where I`ll go.
Only 1 persont had to wait. Attendant was helpful and made sure each customer was taken care of
Great experience. I was able to pay my bill with auto pay, very convenient. The staff and owner are very friendly and helpful. Facility is always clean and secure.
Great staff! Super clean. We stored with them for several years. We were always impressed. Other locations we`ve experienced, not so much. We highly recommend this location of U-Haul storage.
Thanks for your professional services.
Excellent service. I can not think of anything that they could do better! This is my third time in 10 months I have used this location and they are GREAT!
Sales personnel work great to work with. They were very helpful.
Good job guys. There was a noticeable wait in line when picking up the unit. One ee was using the computer but not taking customers, even though there was a line forming. it was confusing, but then after 5 min we were moving forward. The telephone response was great, the equipment hook up went smoothly, equipment in excellent shape and everything worked. I would definitely rent here again and refer my friends. Love the open trailer unit.
In and out in less than 5 minutes ... wonderful and courteous! Thank you!
There was a mix up on the pick up time. However the employees rented me a larger truck at same cost which was acceptable
didn't have dollys or pads in stock and owner was extremely rude.
If a dolly and furniture pads are not needed they should be taken out of the back of the truck. It takes up valuable space, and I was worried the movers might "break the seals" by accident.
Workers were very understanding and polite and truck ran like a dream, would always go there!!!!!!!!!!!
Fast and efficient. Very easy to do business with them.
Very friendly/excellent customer service
Tell them to clean their blankets. We moved some expensive antique furniture and rented blankets to wrap them in, but the blankets were filthy from other movers.
They are great and the U-haul product has been a great benefit to us over many years.
Got charged on my card even though I payed with cash. Still trying to get my 60$ I had the truck for 4hrs. It's been almost a month. Uhaul are thieves!!!!!
Some lighting in my storage hall does not appear to be in working order lighting directly above the units. Hall lighting is working.
Very Professional I will Definately Recommend U haul to my Family & Friends...Thank You Very Much
I got great help from the desk staff in choosing a unit for storage!
Service staff were excellent. Very friendly and reasonable. Very helpful. I will be back.
Andrew was extremely helpful and knowledgeable. He is the main reason I will use this location again.
We were PROMISED an extra day at no charge because we broke down. We were charged anyways. Will not use this location if we ever even use Uhaul again.
This is the only location i like doing business. Very friendly and helpful people. Thank you.
Super quick check in. No nonsense. First class service.
UHAUL is always at the top of their game. They are very professional and very courteous!
The workers were very helpful and went the extra mile to make sure I had what I needed
Absolutely nothing, this was a great experience. one of the greatest things was the door on the truck worked!, first time I've used a u haul and it worked.
The truck I rented ran ok, but the steering was pretty loose. The charging port for cell phones etc was completely dead. The truck had so many dents and dings in it one could not even count them all. I did run and drive ok though.
Very helpful and friendly we always use in our MOVING biz:
2 guys & a dolly~2 gals & duct tape!!
Your staff was courteous, knowledgeable and performed well. I use uhaul a few times a year, your online booking is great, fast and easy.
Everything was great..and easy
If you are to pay 85$ a month then you need more space but most of all you need less to pay for that is just residuals.
I was satisfied with the whole experience.
I do not see any need for improvement.
This location was great, I wouldn't change anything about this location, the associates or the equipment. Thank you Kenneth.
Customer service was terrible.
Stacey and crew are ALWAYS helpful and friendly---hope to use their team more often!!
very friendly and efficient staff they got me in and out quickly
Disappointed that they didn't have but one of the two furniture dollies I reserved. I had to go buy one at Harbor Freight. At least now I won't have to rent them next time.
The manager is one of the rudest individuals I have ever met. I would not recommend your establishment to anyone.
The free month with truck rental was a great intro to UHaul Storage. I will definitely consider UHaul for my future storage needs as well as for trucks.
Great facility. Good location. All good stuff.
I had to pay double for the room because it was the only one available in that size that in my opinion is unacceptable, my daughter recommended you hopefully I will no return
The gentleman who helped us was friendly and professional.
At first, my Ubox was misplaced but found. Whew! The Uhaul person who help me worked hard to find it. Tow, haul, unload without problem.
The employees were answered all of my questions and were courteous and polite.
The service is excellence the staffs are very friendly helpful. Thanks
I walked in, was helped right away and got a storage unit in less that 15 minutes.
Quick and easy to complete my move. Pleasure doing business with these folks.
Stacey and her staff are all very courteous and helpful !
The biggest problem with this storage unit is the allotted/stated space. I paid for a larger space but when I measured it , the space was smaller. Don`t really believe this is a fair practice
Prices are little high for me to recommended however for someone in a pinch they are good
Only major problem was vacating do not allow pro rates and charge for whole month even though you have vacated. Major downfall.
Very friendly and efficient staff. The general manager was especially knowledgeable and effective.
I rented a unit here for more than five years and it was always safe, secure, accessible, clean, and convenient. I would rent here again and recommend it to others.
The staff was very helpful and answered all my questions. I am very happy with this facility.
I received a contact for a 3:45 pm pick up. Then when I arrived I was told the pick up was for 2:30- no one ever called me. I did not have enough time to move.
The staff were excellent. The storage unit was clean, well lit, and easily accesible. I would definitely return to rent equipment or for storage purposes.
Stacy the manager was great! This was the perfect solution for my quick move out of state and I was able to come back and retrieve my belongings over the next 60 days... Thanks!
The staff were always courteous and helpful. When upon vacating, we forgot a hand truck for a large file cabinet, they let us borrow one for about 10 minutes with no charge. Great PR value. Thanks.
The experience of renting was outstanding! All of the UHaul representatives were extremely helpful, professional and courteous. I will certainly recommend UHaul to friends and family!
There should be exceptions to the 30 day rental. When the renter died just before her renewal, we had to pay for another 30 days when we needed only 2 more days to remove her belongings.
You have one of the most obnoxious crew members I have ever encountered in my life. I WILL not ever recommend this establishment to anyone due to personnel you employ running the establishment.
Customer service was excellent! Accommodations for returning vehicles was very much appreciated. Great overall experience!
the manager was very nice and willing to work with me with my needs.
My experience was extremely excellent. The price was just right and in an unexpected situation I was able to get a storage for my belongings for FREE!!!
Very good service on person or by phone
Great service, nice unit, easy access. All in all very seamless and I`m glad that I deceided to use U-Haul for my self-storage needs. Quick,easy, very satisfied!
My experience with uhaul on both ends was top shelf! Friendly, professional staff, well trained and easy. I moved 1705 miles with a 70lb. dog. You rock!
Friendly, efficient, professional. Probally the best Uhaul experience I have had in about 10 times. Thanks guys!
At times just a little wait for staff because of customer load. All in all, very good.
Storage in the main building the climate controlled area upstairs lights do not stay on long enough. This is a safety issue if you are in your unit when the lights shut off after just 2 to 3 minutes.
I`ve had many dealings with U-Haul over the years and have noticed a big change for the good. Whether it`s due to new ownership or just responsiveness to customers, I don`t care. I like what I see!
This location rocks. Josh is superb
I was happy with the facility. 2nd floor, with no elevator perhaps not the most convenient, but not complaining.
Josh rocks. Totally professional, totally personable and totally great.
We have been clients of this location for more than 5 years and we just rented an additional unit. We are very satisfied with their service.
Good service but had to make several calls to make sure my account was closed.
Halls were way to narrow and the regular door openings 6`h were a very poor choice for storage units. I literally could not get some of my items in the unit!
Facility and staff had everything I needed and were very helpful.
enjoy using the self storage, everyone was helpful.
Uhaul was conveniently located and offered a multitude of services and moving items.
The San Mateo staff is aweaome!! Top of the line customer service!!
Parking around storage unit access frequently cluttered with equipment. On busy days, parking area is insufficent and downright dangerous.
Matt`s a great worker and actually overworked on Sundays. Maybe give them some extra help on that day . overall good service and good employee ..
The service representative was extremely courteous, helpful, and efficient. Thank you!!
The only issue I had was the 24 hour access was not added to my account as I had asked. Other than that everyone was friendly and nice :
I am impress with the ease of my move with using the pod system. I look forward to the delivery.
Sales Representative are not informative. I have been sent back and forth between locations and have yet to pay for my shipping.
If Staff was very informative, I would give u-HAUL very good or excellent rating.
Customer service was excellent! Warm welcome and fast service. Couldn`t have asked for a better experience! Thank you so much!
All communication is sent to the wrong name. The call center gave only incorrect information and reserved a space I could not have. Check in was unpleasant.
They nickle and dimed you to death. Never use this again!.
Always friendly, available for questions, good access to facility.
The non-climate controlled storage area appeared to be clean and dry. I had no hesitation about storing my items in this location even though it was not in the climate-controlled area.
Exceptional customer service from Mr Josh Souter, General Manager who exceeded our expectations in every way.
The staff were very friendly and helpful
The facility was nice however the employees at times were no where to be found, the greatest employee there was josh he was always very alert and he always multitasked.
Great staff and very knowledgable
items were water damaged and infested with cockroaches!! the staff was indifferent I would NEVER use the facility again. I`ll tell everyone I know what a lousy place it is.
the folks here are top notch, far more interested than the people at the Jackson Heights, NY facility where I looked at the available trailers. Pleased have my belongings in their building.
Very happy with my experience with U-Haul and how professional and friendly all staff was willing to help me. A special thank you to
Mr. D for going the extra mile to help me out during this move!
Staff was so helpful and courteous. A breath of fresh air to have such helpful personnel.
Staff was always friendly and helpful First Rate Customer Service
I think its awesome that uhaul has offered free storage to customers, I saved a lot. Thanks. But the person that helped us was rude, but all together the experience was great....
Close to home.. They also understood I can`t climb steps and although I could`ve gotten a bigger unit I got a smaller one so I wouldn`t have to deal with steps. Thanks guys!!
excellent great staff leaving now after a number of years. clean units but you really need to put the lighting back ..hard to see in the back of the unit when the lights go off....
Seemed like the same guys were behind the counter and they almost always remembered me. Central location for ABQ. If I need a truck, trailer or storage this will be my go to location.
Great customer service and prompt response to our needs...very pleased.
When called to pay 1st bill u-haul mailed late, phone rep suggest refund. After mis-transfers, holds, store manager refused, felt like fool for following your reps advice. Not a fan after that.
They were all very helpful...and friendly.
The only reason I will use this again is because the service was friendly, if incredibly screwed up. Samantha in Phoenix, AZ was very friendly. Otherwise, this system SUCKS.
They were all very helpful showing me where there was water available and where the bathroom was. They answered any questions I had thoroughly and promptly. It was a great moving in experience.
The staff were courteous but The box door did not align correctly to close. poor communication between San Mateo store and Princeton store almost caused our box not to be shipped on time.
Will and the guys were great. Got us checking into our storage unit quickly and a quick turn-in on the truck as well. Good location with easy access and plenty of room to maneuver.
the only bad thing I can say is that the access card wasn`t working the day that I went to move in. So, I had to wait until the next day.
Dealt with Josh and Dee. Great professionals.
I will go back to rent at the same store Thank You Uhaul
The service was good when I needed to return a dolly that I got from another u-haul facility,
Great service. Friendly staff. Phone contacts were very helpful.
The truck was clean and full of gas, easy to operate and comfortable to drive. Great experience.
200 character limit would not be nearly enough to express how poorly I was treated after I left that location...NOT HAPPY!
Most of the staff unhelpful and rude. To me and to other customers. 1st day was pleasant but every visit to access the storage after was not. Bald guy w/ beard was the worst.
Wish that there would have been a bigger unit available since I had to get 2 and pay for one.
My only complaint about the storage
compartments was that they are
shorter in height than the average
Just hated the stairs. Ramps would be better. And maybe a fan in summer It was at least 105 degrees when I moved in.
even on Thanksgiving I was able to get to my storage place. Very convenient. Thanks .
Te facility was great and everyone was courteous and very helpful
I was not told that my location was not climate controlled until I arrived with the movers. The person who served me was not particularly helpful.
Very nice facility-climate controlled storage was great.
The staff are very friendy and though. The facility is very clean also.
Staff rude, incompetent and thieves.
Management manipulatively fraudulent.
False advertising, incompetent or fraudulent accounting.
There was no specification about the 24hour access. There were transients lingering when trying to load and unload by the doors. I was never given an access card. Moving out lacked any procedure.
Best storage facility I`ve used.
Negative experience a number of years ago when someone put super glue in the locks.
My groud floor unit was up 13 stairs.
My information got lost.I turned in my truck at this location but when it came time for me to get my stuff, I couldnt and there were fees attached to my account
better facility than the one in del rio, tx
Very friendly, service orintated staff. A breath of fresh air in a world so sorely missing good service.
Staff was really friendly and helpful.
Very Nice, and Very Helpful...I was not sure on the size of storage I needed and they helped me choose the best size.
Very professional. Will definately use again.
Enjoyable set my mind at ease knowing the staff would take care of my belongings.
U-Haul advertises a free storage unit for 30 days. I was told there weren`t any available. However, if I wanted to PAY for a storage unit, a unit of the same size was available. Huh?
Justin went above and beyond in helping us get our storage units and a truck for our move. He is a very valuable employee and should be commended for his care and exceptional service.
Checked for climate control unit the Sunday before, asked for reservation which was done. I was suggested to go online and make another one which I did. When I arrived to the store with my moving,
The store manager worked very patiently with me while I was trying to determine which size of storage unit I needed. I changed the size of the storage unit twice and he never showed any frustration...
great facility, excellent customer service. exceeded all of my expectations.
No light / Mouse traps in unit. Only access is through the store, makes it akward. Raised my rent after 2 months. Not worth free month from Uhaul truck.
The storage area was clean and the personnel were friendly.
Very helpful staff and extremely clean location. I would recommend this location to friends in need of packing supplies, storage, or moving rentals.
We rented a unit in the morning, and that afternoon the clerks couldn`t find any record of it. We had to do the contracting again, and they re-actuated the electronic key. The manager had left.
The storage place is really nice and the employees are very helpful and professional.
I appreciate the fact that they helped me back in the trailer. Having to go through the lobby is an added level of security.
The staff was very helpful and went above and beyond to make our move to Albuquerque a good experience.
I`ve never had it be so difficult to rent a storage unit. I had problems every week. On the phone Stacy, was the rudest arrogant women I`ve ever spoke to
The staff was very helpful and made the process a lot less stessfull.
The automatic lighting was a pain. If someone didn`t walk by the sensors on a regular basis we were in the dark. The sensor is located on the opposite side of where our unit is.
The storage unit had oil on the floor, and the lights went out automatically after a half hour. The manager Josh was VERY nice and helpful and fixed the oil problem and made my experience much better!
Would have rated excellent but the problem is there is no express access to storage have to wait until an employee is ready to give you the key access and to get License back.
I had a great experience - quick and easy.
The interface with staff was always friently and the access to our rental was very easy.
the storage is awesome y all need to work on the truck rental side.......the people whom you speak to if you have road trouble. tha
Great storage unit, but unit is too low only 6 feet high...would prefer higher for better access.
The staff were friendly and helpful. We have recommended to friends and colleagues. Thanks.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
Everything was clean, although I was a little grossed out by the roach motel in the unit. Employees were friendly and helpful.
The only problem is the heat and no ventilation in the building. All the air fans were covered up with wood paneling.
friendly and helpful staff
wish hours were longer for the working folks that have storage units and that the new access cards actually worked
the only comment I have is that i was not happy with my reservation process of getting my trailer and having to go somewhere else than what I chose.
great experience would work with again, avoid the central u-haul
Josh the General Manager and Stacey the Storage Manager were super and excellent in their customer service. The entire staff are polite and very helpful.
Thanks to Josh crew for a professional and friendly experience!
I enjoyed the staff.They were always friendly polite. As a suggestion, when there are alot of people, ask if anyone is just needing a key to their storage unit.
Josh the General Manager and Stacey the Center Storage Manager, made my uhaul move to New Mexico seamless and stress free. Excellent service and outstanding accommodations. Thank You !
very helpful, security conscious and clean.
Very good sevice and nice people
Prompt service and helpful in determining my moving and storage needs.
josh and his crew are the best I have ever worked with. You should be proud that you have them apart of U-Haul.
Good services, polite, quick and efficient. There was a problem with the elevator, but the staff was quickly working on the situation. Nice people.
Josh and I believe Justin? were helpful, professional.
Josh and his crew are the best that I have seen with U-Haul
Josh and his crew are the best that I have seen with U-Haul
I spoke with every employee while I was using the storage. EVERYONE there was very helpful and as courteous as could be. Thank you!
They where helpful and let me use a screw driver. Nice....
very helpful staff always willing to lend a hand
The access to the storage isn`t as accessable as some of the cheaper ones, but I have to admit that the security is better for that reason.
Incredibly Helpful and Professional Staff - Thanks Again!
Storage units were very hard to put your belongings in because of the very low ceilings. It is way over priced for what you get. Unit had no light in it.
Everyone was friendly and very helpful
Employees were excellent.
This was a great service use by our family for a short term storage. The rates were reasonable. Facility was well maintained and staff were helpful at all times.
I initially went to look at the Uhaul on Eubank Albuquerque, but chose the one on San Mateo instead. It looked much better managed.
the staff was really helpful my family I definitely were re-assured that we didn`t have to worry.
We were impressed with the security of the facility. The staff were extremely helpful.
The facility and my experience were fine.
I had a very good experience renting from uhaul. I will definitely use you in the future if I need a storage unit.
The staff were very friendly and helpful.
I really appreciated the efficient and friendly service. I will be a loyal customer to this center.
Nice facility and ill use again in future.
Great facility, I would have stayed longer if the price hadn`t been so high.
Sunday access hours close at 5pm and most moves are during the weekend and this is hard to finish moving when you may need most of the day to finish.
Space was as promised and met our needs well.
Very convenient and easy going staff. Never had a problem! Would definitly go back to this facility for any rental, uhaul, packing needs. Thank you!
The manager was especially accommodating and professional.
very friendly staff, courteous, and helpful
the staff knew what they were doing, and they were very helpful and friendly. I would recommend this locatin to friends.
Mike in Roswell was outstanding. My vehicle wasn`t ready when I reserved it. And, I`m sure there was a sign that read a $50.00 credit or refund would be due if vehicles weren`t ready at pick up time.
De does a great job of managing the place. He was calm, cool, and collected during the busiest of times.
started out at the location in Phx on Indian School 26th both were good
all went well. except that it was more then I was lead to believe. And the Manager was grouchy both times we went in.
Staf very helpful and friendly.
My experience was excellent. Thanks to Steve and Garrett all went well. I was treated with professionalism and respect. The lighting in my storage room was not working and was fixed right away.
hours are lame but its a nice safe unit.