Customer Reviews for U-Haul Moving & Storage at Sharon Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Sharon Rd
I was very disappointed in my overall experience. I scheduled at one location and was switched to another location (further away), without my knowledge. Very very inconvenient. This Set my schedule back an 1 hour and 30 min. And to top it off I could not drop off the truck to the location
( that I originally scheduled for anyway) Inconvienced again. HORRIBLE customer service!!
The stay was very helpful, informative and courteous.
The Staff lady was very friendly and answer of all my questions.
Absolutely one of the most pain free and friendly experiences I have had recently in any service-related industry. The staff was prompt, friendly, and well-versed with their business. Mrs. McChesney assisted me at the front desk and also assisted in hooking up a 6x12 trailer. She also was training a new associate at the same time and showed both courtesy and speed in servicing her customer while also instructing how to physically and safely perform her duties.
These guys are an asset to your brand and I would highly recommend them to my friends.
Hands down the best experience I have had at a U HAUL location ... all due to the people who work there.
They were so intuned with my needs I am sure that the next customer will be pleased as well.
OVERALL SERVICE WAS EXCELLENT!!! KEEP UP THE GREAT WORK...:)
I have been a customer of Uhaul in the past, all great experiences. However, I was very disappointed with my experience yesterday. The employees were unprofessional, rude and disorganized. The woman who was taking care of my order rolled her eyes at me and huffed when I asked for answers to simple questions about the size of the truck bed and cargo van. They also did not have the truck I reserved. I am shocked that I paid $83 for such an experience. What happened to customer service? I worked in this industry for years and am shocked someone could conduct themselves and a business is such a manner. Thank you for hearing my concerns - these people are harming your business.
Tina was amazing and extremely helpful!! She has a great personality and takes time to get to know her customers. Will definitely recommend this location.
Very prompt and no nonsense service! Nice facility for getting the equipment in and out expeditiously! My second time using, both times have been excellent and very affordable and reasonable pricing. Nice staff!
I rented a Van and the seals fall off all doors. The clearly a poorly installed by the suppler of the van. Not a U -haul problem, but I would relay it your Ford or whoever supplies the van. Everything else was gret, Thanks
This was by far my worst experience with Uhaul ever. Even though after we received the truck things went well, I probably will not use Uhaul again. I scheduled pick up at the N. Tryon location because I had someone picking it up for me, but was informed 30 mins before pickup when I called that they did not have a 26' truck and that I was supposed to pick up the truck 25 mins South of that location. My driver could not pick it up. I had movers on their way to my house, I was working with clients and had to stay on conference call with Uhaul and deal with the Area Manager who in a nice voice only gave me the run around, would not acknowledge the actual problem "My driver couldn't pick up the vehicle at other location" and kept transferring me and I would then be referred back to her. Horrible, Horribly stressful experience. She also told me that the notes said that someone called me twice to tell me that the location changed. This is not entirely true. A lady called to ask me what time I was picking up the truck - She could have greater herself as ___ from X store, but she never informed me that my pickup changed from the N. Tryon location to the Sharon W. location. Anyway, I shared my experience with friends and neighbors and a couple of them had similar experiences and vowed to never use Uhaul again and I see why. Coordinating a move takes a lot of moving parts and when somethings as important as the vehicle doesn't work out as planned it changes the logistics for everyone involved.
Everyone was really nice and helpful
Your employees did an excellent job of answering all my questions and working with me to help me rent the right truck at the best price. They also suggested itmes i needed to complete my move. They exceeded my expectations, made me feel appreciated and are a credit to your company. It is apparent that your management cares about customer service and your employees, everyone, exemplified that to me. Excellence in customer stands out and your employees did a fine job!
Tina was great. Very friendly and helpful. She answered all my questions...a pure delight. I was having a difficult day, but she made me smile and laugh.
Nothing. Great staff, great experience. Thank you!
This was by far the best truck rental experience I've ever had. The staff (especially Lindsey) was professional, expedient, and helpful. Thanks so much for making our move easy!
Great experience! Truck was ready when I arrived & easy check in & check out.
Make sure mileage is calculated correctly. I had to pay additional fees after I completed my move. Also the rep who assisted me was helpful and friendly but he neglected to include the rental of blankets I had made.
The current staff is cordial, efficient, always nice helpful!! The best!!!!
Donald has been helpful every time I arrive. Never have had an issue with the trailer and changing pick up times. Definetly an easy going respectfuland knowledgable staff. I'd recommended this Uhaul store to anyone.
The staff were very friendly and helpful.
Use another vehicle freshener. The one that is used smell likes like cat pee.
Nothing. It was a perfect experience! Thank you!
Great customer service provided by TINA.
I have rented several times from this location and have found the staff to always be friendly and more than willing to do what ever is necessary to acommodate my rental needs. I would rate this location A+.
Thank you for your help Tina!!!! I was really lost about the moving experience....this is my first time doing it by myself ....I really appreciate all your help :-
Car pickup/drop off went smoothly and extremely well. Very impressed.
The staff were very friendly and helpful. They went the extra mile to help me find a suitable unit.
Tina is excellent, she needs a raise!
The people at this location are absolutely fantastic especially Tina, she was so helpful and understanding.
Very good service inside facility and phone in.
Facility and staff were great. Location for me is convenient and the 24 hours access is great. I recommend this locations to anyone that need storage shortly or longer.
The staff there is worth the extra miles i drive to get to that location.
I think the staff was very helpful to me all of my needs were met.
When reserving my truck, I also needed a car transport, an appliance dolly, and extra blankets. I was told I would have to pick up the transport and dolly at another location. When I picked up my truck I was informed that I could have just gotten them there. Also my extra blankets were not in the truck when I got home. Upon returning the truck I was told that I would have to pay for the blankets that I never had gotten in the first place. Fortunately the staff here were understanding and resolved my problem. But your reservation system needs a serious OVERHAUL! Or is it standard operating procedure to send someone 5 miles out of their way to pick up equipment that was just sitting at the original one....
Awesome service and very clean/well maintained truck!!!
I will never go to that location again. The GM Tina`s attitude was awful and so was one of her customer service reps. John. Everyone else I dealt within the U-Haul U-Box comapany was wonderful.
I had wonderful customer service while storing our item at this location. Highly recommended. Thanks!
The personnel at this site are excellent. Has been fun working with them.
Tina was pleasant and very helpful. Efficient!!
Great customer service, and easy pick up/drop off. Thanks!!
Thank you. Very clean facility and professional/helpful staff.
Managers were very friendly and helpful:o
I can not print out my receipt[t It will not open to print
Very Friendly Staff. Professional And Quick!
No improvement needed. Everything went perfectly and was much better and easier than anticipated.
The entire experience was very positive. Also, I purchased a lot of your boxes and the quality was far superior to Lowe's or Office Depot from whom I also purchased boxes.
Thank you for making a tough job much easier!
Great Service! Dependable truck.
Tiffany Was every helpful and friendly
The attendant said I was supposed to go to Mathews N.C., that' not what I was told when I call 800 go haul.p
The facility met expectations.
Staff was excellent! Very friendly and extremely helpful!
Good service and friendly staff.
Staff was very professional courteous. I would definitely rent storage/u haul again from this facility as well as recommend.
Could not have had a better experience. Personnel were pleasant and helpful - Highly recommended.
Lower prices and give discounts.
excellent except that i am being chaged for a unit that I looked at but did not rent.
I appreciated the quality service provided.
I was impressed by how friendly the staff is. I also think it is a a major plus that this storage facility has a restroom available to its patrons.
The management staff is amazing!
Friendly, quick and simple has always been my experience. I've rented trucks, a van, a trailer and have a storage unit. I hate that I'm moving away and will lose the excellent services and employees of this U-haul location.
manager is wonderful, very helpful
I found this to be the best U-Haul branch I`ve ever dealt with and all have been average to good. Very helpful friendly staff!! Thanks.
Very satisfied with staff service given!! 4.5 yr rental with no problems. Thank you!!
Obtaining a storage unit at this facility was easy and quick! Great customer service. Thanks.
Marcus went above and beyond to be friendly and helpful on a very tough moving day for me. Very thankful for the stress relief!
Very helpful, I just relocated from out ofstate and they bent over backwards to be of assistances.Will continue to use them.
It would have been nice to have access later at night to my unit.
I AM VERY SATISFIED WITH THE ENTIRE EXPERIENCE.
All I can say is that Mr. Twiddy is the best! Very understanding and helpful! Not too many people in the world like that these days!!
Friendly and healthy staff.
Very helpful and accommodating. We appreciated it!
Staff very helpful and friendly
The boxes arrive 13 DAYS LATE. And there were not trailors to transport them on, so we were told to PAY EXTRA for a truck.No Way!
Boxes arrived 13 DAYS LATE. There were no trailers for the u-boxes at our destination, so we were told to PAY EXTRA to keep them in storage until we could PAY FOR A TRUCK to move them ourselves.
The GM of the facility gave me another unit that was bigger, and did not charge me for the difference. I appreciated him handling my customer issue quickly.
Great Twiddy is great. Very impressed and will tell others.
Very great service and the manager was very nice.
I dont know what their idea of climate control is but its hot as hell in there!!!
It was the wine storage facility that attracted me to this facility. Great option.
the facility`s level of service was excellent, my experience there was excellent and I would use this location when ever I need storage.
Having worked for a large Uhaul center in the past, I can tell you that the Twiddy`s have one of the best facilities around. Great customer service from Marcus as well.
Jeff Patricia Twiddy were extremely nice and helpful! They went above an beyond to help me with my wine storage. It`s a pleasure to see them each time I`m in and out!
There is very little parking and it is not well explained where you can and can not park.
Courteous friendly and professional.
Staff was very friendly and helpful :
We noticed a couple of guys walking around that seemed out of place. They didn`t have any items with them to store or remove from storage. One of the entrance gates remained open after we departed.
Excellent customer service. Any problems or questions are quickly resolved. Pleasure doing business with this location.
After relocating to Charlotte from California.. The U-Haul Facility staff was extremely helpful in assisting me in a very challenging matter. I highly recommend the staff and the facility .
Outstanding facility and customer service.
Outstanding service. Very accommodating. So sympathetic to our needs when we lost Granddad. We will always use this storage service. Thank you Greg!!!!
English is my second language and the staff store were very friendly with me.
We got a message confirming we had moved out when we had not. We had to drive over to see if our unit had been emptied. It had not. We did get an apologetic phone call later on voicemail from a woman.
I went only during open hours so it is difficult to rate ease of use.
very friendly and informative
Greg and his staff have been excelent to work with!
Greg Twiddy and his wife, Patricia, were very professional and helpful. Give them a raise!
Very friendly staff. Got me everything I needed.
I do not beileve that my free first month`s rent since I also rented a truck has been applied to my account. Please research and advise me. Thank you.
well kept facility. Great location.
The staff was very helpful and friendly.
the staff was very knowledgeable and very helpful
The best, most helpful and most friendly U-Haul group I have ever utilized.
Overall it was fast, easy, and great!
Greg was very helpful with my storage unit needs as well as with my UHaul truck reservation. Very good to work with - made it as easy as possible.
it`s not shipping out until 5 days AFTER the date when I told them to ship it. Unacceptable.
I was very impressed with the facilities and service at this location. They are really on the ball!
Very warm people and helpful.
Everything was handled in a professional manner.
Wine Storage was not built by a user. Difficult to move in and out.
Well maintained and secure.
Pleasant staff Greg and Pat...
These folks are so helpful and willing to be flexible. Cheerful and have many options to choose from....
Location is infested with spiders, and other insects my mattress and other furniture was ruined by black spots deposited by this insects.
It was very helpful to have moving dollies and carts to offload items into the unit.
They were very accommodating.
I paid for a full month and when i moved some of my things from the storage unit they ended my contract. I should be able to utilize the unit for a few more weeks.
Thank you to the entire staff at this facility, especially to the custodial staff. I was very satisfied during my lease with your business. Thanks again to everyone.
solid service, nice facility
The people at this locations were so helpful. At a stressful and not planned move, they were very willing to find solutions and offer suggestions.
The staff members that I met at this facility were very helpful and friendly.
They were friendly and helpful.
The facility was above average maintained. My primary concern is that your employees were openly arguing with one another in front customers.
Unfriendly and unhelpful staff. I literally drove a Uhaul 500 miles to this storage facility only to go down the street to Pulix Storage. The only benefit they offered was issuing my refund!
Great team of employees, extremely helpful and polite!
Extreme easy access in and out of unit, easy and reliable people to work with!
Very helpful and a good clean storage unit.
The Staff showed us that they valued our buisness.They were very professional as well as helpful.Mrs Matthew Halmiton and Mrs Kathy
Was a little shocked when I received an email saying our unit was considered vacant 2 days after we placed our things in storage and were not to move out until 30 days later!
Service was slow and staff needs more training on using their computer program for new tenants.
MAde my unpacking very easy. Appreciated the extra carts near the elevator.
Poor service, constantly rising rates and new fees dirty facility, seemed like Management played favorites.
i was never disappointed with the service i received.
Good. Some receipts were not emailed as requested. overall good experience though
Very welcoming and helpful managers!
I was appalled when i decided to move my stuff and was charged the entire month storage fee for only being there for days. This in one of the many problems with u haul storage.
only complaint is inability to cancel contract and receive prorated refund
simply the best customer service ever
This was a great experience, the staff was very friendly and my stuff was very clean and secure, also bug free after 15 months in storage! Good job guys!
We were very pleased with our experience and would highly recommend the facility to anyone.
If we need storage service in the future, this will be our first choice.
gate troubles code troubles
Facility was well maintained,secure and had easy access. People we worked with in the office were extremely helpful and pleasant to work with.Would come to them in future if need arises.
Lavasia was was very helpful! I will definitely do business again and recommend to anyone. Thank you.
Customer service was excellent!
Very knowledgeable staff, hassle-free and speedy processing of transactions. Very helpful management. Thank you!
Superior, friendly service.
Overall pleased with service. There were a couple times where staff did not respond to my payment concerns in a timely fashion and I as not pleased with the increase in fee during change in ownership.
Convenient and easy to deal with. Rather expensive though
I was satisfied with the service.
I purchased 24hr access.My personal 4-digit code was entered wrong.I was denied entry.I had to drive the u-haul truck back across town.This caused undue stress.Savoy Shelton651-260-2581
Helpful and friendly staff.
The staff was very accommodating when I rented the unit and just as helpful when I closed it with no hassle or fees. I will use this facility again.
The U-haul facility was extremely busy with one person working, but she managed to multi-task and help everyone quickly and sufficiently in a very positive manner.
The Cooper`s were friendly ,patient and very helpful.
do not have the space available for the price I reserved
This team has gone above and beyond to help me. They were there for me in a crisis and got it done!This team has shown me as a customer that I matter. Thank you!
The employees were polite, professional and knowledgeable.
I rented a truck storage unit Saturday the 30th the experience was excellent. Marcus and Joe were wonderful.
Great job...went above and beyond
Customer service is beyond standard. Locks were not removed when unit was purchased.
All associates were very friendly and courteous
The staff on hand were extremely helpful and accomodating. Outstanding service.
The staff was very nice but they did not seem very knowledgeable about shortage units.
Andrea and Jazz did a great job made a very stressful day a little easier.
Mr.Ron the manager at Sharon West Rd. store was very patient and kind to me. Thank you so much
There was a change in personal contact when the manager and spouse left last fall. Little things like snow and ice removal, and parked vehicles blocking the aisles.
200 character limit?? Don`t want anyone to fully know what poor customer service you give or that harass people to pay a bill they do not owe. NOT a well run business
new managment is great....
Very positive experience from beginning to end. Would recommend facility.
the only negative comment I had is that they lighting at our unit was dim and we had to use a flashlight. There were no lights outside the unit to shine inside the unit.
You guys have a great team at the uhaul on sharon road w....... DYNAMIC
The owners and staff were very helpful and friendly!
Our experience with Deena and Tom at Sharon Rd W was phenomenal.. they were so understanding, sympathetic and helpful. In fact, we had a similar experience with the Uhaul places in Jacksonville, Fla
The staff were great, and the facility was immaculate.
Ashley and Sekoria were extremely helpful, professional, and so friendly. They really made it easier for us especially after driving a bog truck for over 6 hours.
All employees were freindly and courteous.
Thanks for keeping our stuff safe for three years.
denna and tom are the best staff that a company could have treaded me and my business excellent. Thanks Robert RRCUSTOMBIKES.
very nice and helpful staff
Service and staff were always excellent during my 2 plus years of utilizing the facility. I was disappointed that there is no proation on monthly fee when I moved out on the 9/4/2010.
Door stops to prop main doors while moving in or out would be great.
A smoother transition from elevator walkway to ashalt so wheels of carts don`t get stuck.
The Lamp`s were wonderful! Would not think twice about using them and the facility again.
everything was wonderful thank you
I was very impressed with the staff at the site.. Very friendly and willing to give advice on everything I needed not only the storage itself. I would highly recommend this site to anyone.
I had a great experience and was very well assisted by a young Mr. Clarence.
people were very friendly and helpful
Great Service. Friendly staff. Will definately use again. THANKS!!
so I was stuck payin extra day and not being able to extend rental
Level of service was wonderful
I felt very safe whenever I had to go to the storage unit. I have recommended this uhaul location to other people. The staff was great
Very friendly and helpful
Deena was very knowledgeable and helpful
In my ENTIRE experience with Uhaul, they and DD Moving were the best part. Staff_- friendly, professional,helpful. I will recommend the 1400 Sharon Rd facility to any who deal with the Uhaul company.
Thanks to Deena and her staff for a great experience.
I have been very happy with the service. Deena has been terrific. When I would call in to pay she was always gracious. Also the team on Saturday is great as well.This was a great experience.
The staff was amazing! Very helpful and friendly. Made an otherwise stressful day, a breeze. Thank you!
The management bent over backwards to help and assist me with my move. Kudos to the Lamps for their management. They`re the best.
after removal of my property i was harass be the staff for leaving a board inside i told them to remove it but they billed me for several months for a board that was uncalled for and unprofessional
This facility offered good services in a clean facility which was easily accessible. More parking needed though.
Asley was very knowledge and friendly. Her service was excellent not only to me but to everyone that was in the building on 5/29/2010.
We really appreciated the friendly service and Deena was particularly helpful both moving in and out. Thank you.
vEry vEry vEry nice people. We will definitly use this particular uhaul rental business again!!
The management is excellent and helpful. Place is clean and well maintained. Very happy with them
I thought the price was steep but the location and staff were excellent for my needs would highly recommend
Tony helped me find a 2nd unit close to my first. The entire process was very customer friendly. Thanks
I rented at this facility after being referred by my nephew who had rented there and also its convenient location. It truely is the cleanest, nicest staff and well-run place around.
Staff was professional and competent.
The staff was excelant. I`m new to the area and the staff helped me with directions and sugestions that where very helpful. All of the staff was profestional and curtious.
The people who run this facility are very proud of it and it shows. We enjoyed an experience we were dreading thanks to them.
Great customer service, accurate and quick.
People attending the desk each time were polite and very helpful.
The staff was very nice and helpful and always had a smile on their face.
the husband and wife staff here did a marvelous job in meeting my storage needs. they went out of their way to make our experience very pleasant. i would recommend them highly.
The management there is very friendly, and was an excellent help for what I needed. I would rrecommend their services to anybody needing to move or storage.
Your manager Dina is very friendly and helpful, a pleasure to do business with!!
yes - and I really appreciated them letting me know when I failed to secure my storage unit. Thanks for being so professional and courteous.
staff was incredibly friendly and helpful!
Mike Tony were very curtious and helpful. I was very pleased with this facility.
Prompt and friendly initial entry
friendly, helpful service
This is a multi-level facility which may appear like a hassle at first but you soon find out it is not at all. They provide carts of multiple sizes that make moving a breeze.
People very pleasant and more than helpful.
I WAS VERY SATIFED WIT THE SERVICE AND THE STAFF HERE IS VERY FRIENDLY TNKS SOO MUCH
Staff was exceptionally helpful
Excellent Customer service. Used them multiple times.
Deena and Tom Lamp are the BEST!!! They always made me feel so welcome. Because of them I will always use this location for all my storage needs in the future
Friendly staff, nice units.
Everything stayed pretty well cleaned.
Had not been to a Uhaul facility in years, mostly at gas stations. This is an amazing facility and the people were GREAT!
I was charged an OUTRAGEOUS $43 for a gas fee no one informed us of. I could have ran my car for 2 weeks on that!you let me know if you think that fee is fare.
Well managed with excellent service
I live in MA and I returned in Sept to clean it out. Everyone was friendly and helpful. Thanks for being understanding
I was devastated, for having to close my salon, and needed to store my equipment.U-haul came to my rescue and provided a clean,safe,and climate controlled environment.
Deena and Tom were very helpful with my truck and also getting me a storage unit for my belongings.
more light in the facility would have been desirable other than that it was a decent experience
I have drop my belongs off three times and two of the times I could not get to the elevater because it was block my someones elses belongs or truck.
comfortable facility and very pleasant people to deqal with
Deena and Tom were helpful and very efficient.
Deana Lamp has a real bad attitude problem.
Pleasant, helpful people in a clean, well run facility.
I had great customer service from Deana the very moment I got my storage facility. Everyone was very helpful anytime I needed anything.
Dena is great. They remember everyone. Nice people to deal with.
The staff was very helpful even though they were very busy with several customers.
Our storage there was for more than a year. It was always accessable, clean and safe.
The staff was exceptionally nice and made renting a storage space easy and effortless.
Your staff at my destination were great!! They have a very clean store, equipment, and were very helpful. They are why I picked to move to Charlotte, feels like home. Thanks!!!
A I`m very pleased with the storage and service that I have been receiving at this facilty.
This was a very good experience.
The staff ,grounds and vehicles were outstanding all the way around.
Having two elevators per unit would greatly increase the speed in which a storage unit could be filled.
this facility is an excellent example of alert and friendly staffing makes all the difference.
Everyone at the UHAUL Center was very helpful and professional. They went out of their way to make me feel secure about my storage. I would definitely use this facility again.
I am very pleased with the UHaul Storage facility and the staff was helpful on the phone as well as in person. Great!!!
This was a very good experience during a stressful time and I greatly appreciated that. Thanks again!
staff was extremely pleasant and helpful
Deena was nice to work with but honestly your prices were double what every other storage facility in the area are for the same size unit. Big mistake.
I have always had excellent service and friendly encounters with the staff!!!!
Tom and Deena were wonderful!! Friendly and extremely helpful and made us feel right at home. I`m so glad we chose their facility!!!
People there are great to work with and the place is well kept and maintained.
I believe the facility`s level of service was customer service oriented and I feel my belongings will be secure
This facility was very clean and well maintained. Most of all, the staff was so nice.
Thank you so much.
Very professional, helpful and friendly