Customer Reviews for U-Haul Moving & Storage at Sharon Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Sharon Rd
Great experience the last two times I needed to use U-Haul. I especially appreciate the online rental, check-in and mobile check-out experiences. 200% improvement over my U-Haul rental a couple of years ago. Keep up the good work!
I would rent u
A well kept, secure facility. Could not ask for a better staff or facility.
Cover backwards -extra hour work. box lock broken off screwed shut. charged more @1 store than other. Staff knew 0 about boxes. Guy@Sharon rd loaded box cussed saying how much he hates boxes.
Ensure the truck/equipment performs better so the customer does not have pay additional mileage fees. The truck got bad gas milleage and a couple times it felt as if the truck was stalling. I hestitated very bad when I tried to start and stop.
Next time, please be more honest about how much fits in a U-box. I was told that 1 u-box was going to fit my studio/1 bedroom and it didn't. Now I have to go back to California, buy a hitch and a trailer to get the rest of the stuff that didn't fit and spend more money than planned. If I would have known it wasn't going to fit everything I would have rented 2 u-boxes. I even called to ask and the lady I spoke to said it was going to be just fine! Also - while in San Diego the movers ended up having to pick up my -box at a different U-haul location instead of the place I reserved my u-box at. The new location was 10miles further - which then the movers charged me even more money because of the miles. Again, was not happy at all about this situation. U-haul should have at least warned me about it - maybe took some money off my purchase and apologized but I got nothing. Super disappointed in U-haul and I will never again use a U-box from U-haul again!
The staff at the U-haul facility was very helpful and accommodating when I was checking out after 4 years less 1 month.
Make sure when you mark the gas on full, that it's actually on full. I rented a truck 3 weeks ago went 2 miles the gas didn't move. Rented a truck ystrdy 11/11/15 went the same 2 miles & the gas hand moved & I had to pay for 2 gallons that I didn't use. Clearly the gas tank wasn't all the way full. Other than that I had no problems!
I had to change locations 3 hours before my reservation and Uhaul was able to accommodate my request. The truck ran well and I had no problems (except for a missing driver side visor).
This location was perfect and the employees were very easy to work with.
Very helpful and courteous staff. Minimum of paperwork. Clean, well-maintained equipment. No complaints and a good value when nothing else will do. They will get my business again when the need arises.
Maria could NOT have been more helpful. She was so wonderful to work with. We had circumstances beyond our control with our van that was being repaired and she was ready for any changes that were given to her. She would call and just check in to see how things were going. Too see if she could do anything. And always was able to extend our contract quickly and over the phone. She went above and beyond. Give her a raise! What a great representative you have in her.
The trailer worked fine...maybe Make sure that the tail lights are working. We only checked the blinkers when I rolled out. No problems otherwise...
Employees working were very courteous and helpful.
The folks at the Sharon Road West place are awesome! I have always had great experiences at this location.
Nothing, everything was great, vehicles where clean and staff was very helpful and friendly. Keep up the great service.
Considering my fiancé returned it to the wrong location - the sales women at this location should have still been nicer. Saying "well I don't know where I'm supposed to f**king put it" to a customer is absolutely unacceptable. We are sorry we brought it to the wrong location but to be treated and pushed around like we were was unacceptable. She made him continuously get back in our vehicle to move the tow around to exactly where she would like it to go. The other person working apologized for the way she treated my husband but there shouldn't have been a need to. He said "sorry about her, she's always like that". We will never use this location again nor will we recommend it. She should reevaluate where she works. Perhaps working in customer service isn't in her career path. Very dissappointed.
Ordered and was charged for moving pads and appliance cart. When i got to the house neither was in the trailer Moving men where at the house so I did not have time to back to the pickup location.. The drop off location kept my account open after I returned the trailer because of not returning the pads and cart which I never received.Had to put in a claim to get my money back for the pads and cart.
U-boxes were delivered on time and also picked up empty on time. Thank you.
I discovered a charge of $2.70 on my bill for making payment using my credit card. This was not mentioned at any time - I would have paid in cash. Please tell the customer if this is your policy - don't just put in on the bill without advising beforehand.
Parkng is very conjusted. would prefere to have more parking slots available for the customers
The service here was awesome! Staff were very friendly and helpful and I was in and out in less than 10 minutes.
My "adventure" started out at Lancaster highway where I had my initial reservation for 2pm. Upon my arrival, "customer service" (there's a reason that it's in parenthesis in case there's actually someone smart enough at Uhaul who gets it) stated very bluntly that "someone else has your truck, blame traffic". Without further ado, I was indirectly told to bend over and take it and go 15 miles down the road to our other location. From here, this added an extra ~$40 to my bill due to mileage and gas without even a basic "we apologize"...reference the "bend over" from above. In all, I would give this experience a negative rating but the Uhaul gods at corporate decided to not allow the public tell them how bad they actually suck.
This is best storage and rental I have ever used. Great people work there
Artie was excellent had me in n out fast n efficient. Would recommend this location to anybody!!!
Happy, pleasant, friendly, extremely helpful staff at this location!!! Gave reassuranc to our move. This staff is a great plus for the U Haul Co.
St. Louis shipping dept. absolute rudeness and Corp. cust. Service managers refusal to speak with me was worst I have ever been treated as a customer.
Maria was amazing! Uhaul was the only part of my move that went smoothly, everybody there was great
Not totally upset about the experience because I wasn't if we a time crunch but I see how others would be. The truck interior was a little dirty and someone left their water bottle on the driver's floor (could be unsafe). Also, the place seemed understaffed the times as arrived.
Hire some employees who have good customer service not rude individuals who don't know how to do their job. Plus they overcharged me for gas and mileage. I'll never go back to that location again.
I Was Given The Run Around And When About The $50 Guaranteed Policy. Everybody Turned Their Heads And Pointed Fingers At The Call Center. The Assistant Manager Should Have Never Even Been A Manager From The Start. Bring A Manager Is Not Meant For Everyone. I Am A District Manager And I Use Uhaul All The Time For Hauling Packages And Items From One District To Another Between All My Staff. One Thing Out Of All My Twelve Years In Hospitality I'm Big On Is Customer Service, And From Ask My Staff That I Manage, Sometimes Associates Need Coaching Opportunities, But My Managers Would Never EVER Start Of Talking To A Customer The Way The Assistant Manager Came Of Talking To Me. I See Who Uhaul Has Representing Their Company. She Gave Far By The Worst Customer Service In Any EstablishmentI Ever Had To Deal With. I Have Had Bad Customer Service, And It Happens From Time To Time, But With This So Call Assistant Manager, She Wasn't Just Having A Bad Day Because She Walked Away From The Desk While I'm Still Standing There. Called The General Manager For Him To Say No And Even Speak To Me. I Would Like A Call Back, This Message Is Just The Beginning. Though It All To Sum Up My Issue Has Not Been Resolved.
I tried making my reservation over the phone.. Terrible! Call was disconnected twice and then not all services were added. You could tell the girls on the phone were frustrated and annoyed and very busy so in a rush.. Which made me annoyed seeing as I was having to call multiple times.
When I picked the truck up, however, Victoria was great! Not only funny but knowledgable and friendly. I would love to deal with only her always! But I always rent from this location and the service and availability has always been great so no complains! I will probably try to keep making adjustments to my reservation online though..
Maria has great customer service skills! Keep up the good work!
The 2 men did a great great job!!! Would recommend 2 men and a truck to anyone.
The online registration was the greatest!
The lady at the desk I think her name was Maria was so friendly. Just speaking with her made such a hard day of moving so much better. If I wasn't moving out of Charlotte I would use this location again. She reminded me that there are friendly and hard working people in the world and didn't just want my money. Great job and location.
This is by far is the best U-Haul facility in the Charlotte area. In particular the on site manager is one of the best customer service reps. Everything about this location and staff is great.
I had a one way move, and only need to store my things for a couple of weeks while my apartment is getting ready. This location is outside of where I need to be, and I don't know anyone in that area or needing to be in that area. Really nice staff with clean facilities, though!
Maria was a help. So was the gentleman from New York that was assisting with the trucks. I appreciate all they did to assist with welcoming me to the state.
Next time I book a preferred location and Uhaul decides to change my reservation to 9 miles from the original preferred location, maybe I should get a call. Better yet, next time I won't be using Uhaul.
The gentleman that helped us was very patient and went above and beyond with his customer service.
my comment is when i customer calls! they should tranfor the call the the place!!! the 800##### was poor!!! where the location is charlotte nc i am renting is great customer serive! the 800###### not so goo! th.you!!! so the 800#### better do abetter job next time! th.you! brian haller
We needed to rent a truck twice and eventually a storage room due to a moving issue. Maria and the other gentleman working on 9/14 and 9/15 were wonderful and i can not say enough good things about them or their customer service. Thanks again for the help i felt they deserved some recognition. They had been a bright spot on a rather bad day for us.
Have nicer people answer the phones. The women that talked to me, Peggy, was rude and hung up on me. I worked in self storage when I was in college, and I never would've treated a customer like that.
Great staff. Extremely helpful. Very clean. Access to the storage areas can be a bit crowded at times making it a little difficult to park near the entrance door to your storage room.
Presently, the facility`s access control system is inoperative-and all main building doors to CC storage are open. Main gate is only security. Get systems online ASAP
Awesome place to rent from!
It was exactly what I expected. The facility was clean. The people were polite and pleasant as well as informative. I was in and out quickly.
Staff was very pleasant to deal with. They had my registration from the website, so check in went well. I had very competent help hooking up my trailer.
Customer Staff was excellent. I use this U-Haul before an recommend it to friends. Recommendation, some area do not provide a drop off to other u-hauls and must return the vehicle back to the same store. Connection would be great and convenient until than thanks for being there in a time of need.
I am a repeat customer that will only rent trucks from this location. The gm Don makes it a fast smooth process every time. Thanks for everything Don!!!! Uhual needs to give u a raise!!!!
Art and the rest of the crew were very nice, helpful, had me in and out in know time. I would definitely use this location again.
Arthur was extremely helpful and exceptionally nice!!
the sales lady went over and beyond with customer services making sure the windows were clean and she explained everything on contract. The staff were great also
I was not notified in advance that my pick up location was different than my reservation location. This caused me an incontinence and extra cost to drive further to where I needed the truck.
I attempted to reserve a truck online. I filled out all my personal information including credit card and submitted the form. The next day when I went to get my truck, I was informed that I had not made a reservation and that they had been booked for a week and a half. This was not shown anywhere on there website. Apparently the reservation system was closed. Again, no indication whatsoever of this fact. I show up to the facility, and the employees are stressed out and bickering with each other. Since I did not make a reservation, even though I did, my truck 15' truck size is not available. To the employees' credit they do what they can and get me a 10' truck. But they are arguing amongst themselves the whole time. I have no option but to take the 10' truck which is a problem since I was hauling shingles and needed the weight capacity the larger truck provided. I had to make two trips instead of one. In a mileage based price structure, this has significant impact on cost. I was not too concerned at first because the mileage charge listed on the website was $.59 for the 10' truck and $.99 for the 15' truck. It should have been close to a wash monetarily even if it would take twice as much time. Then, upon returning the truck, I find out the surcharge is $.99 per mile for the smaller truck. I question the worker about it and he says it is the weekend rate. When I checked on the website Friday this was not case. I polite me said I was disappointed, and he said it was not his fault, but the web guys . This is true but he did not do anything to help remedy the situation. So in short, the website didn't work, the workers let there personal problems show, they did not provide what I needed, and promised things which they did not deliver. Now there website says if your equipment is not there they give you $50. I doubt I will see that because "I did not have a reservation." At no point did this get ugly but really they did a terrible job of customer service.
Mihe manager of this facility was great. Very friendly and helpful with storage rental needs.
Again, there was a single lady on the premise and she was agitated I did not know how to hook up the car transport. When I rent a vehicle and car transport I expect the company personnel to set up my rental. I want no liability of touching a vehicle I am not trained to set up!
Don is VERY helpful and professional.
My overall experience with your location was wonderful. The representive that served me ( Maria Andrickson) is person that any company would dream of having on their team. She was very helpful and so kind. Will recommend her and this location to my friends.
The staff at this store was amazing and helped me in many ways. They made a bad situation so much better and made me feel special. Thank YOU!!!
Had to wait 30 mins outside in the heat to return truck....should have someone stationed outside on busy days instead of making customers wait soo long.
Arthur changed my drop off to 1 mile from my house so I didn't have to drive another 60 miles.
The entire process was seamless. The customer service rep who reserved my truck was very friendly and answered all my questions knowledgable. The same also applied to the rep that completed my transaction when I went to pickup the truck.
I was very pleased with my rental experience and plan to return in the fall to rent another truck to move to my new home.
Thanks you for employing such great folks!
Maria was absolutely amazing. She was very helpful and welcoming.
I had a great experience with this location. The staff were accommodating and helped to alleviate what could have been a very bad situation. Thank you!
My experience was great. Arthur and Perry were especially helpful yesterday and helped make moving a little less awful.
The people working the desk were pleasant. No problems with them. Place is clean as well. Problem is, after driving 3 hours, the truck I had reserved was NOT there. My truck was reserved for 12:00. I had called the previous day to let them know of my 3:00 arrival. "No problem". Well, it was a problem as the truck was rented out when I wasn't there at 12:00 without so much as a phone call to me. I ended up having to go to another location and got a much larger truck. Though I did get the $50 guarantee, I was not very pleased with U-Haul at all. Reminded me of the Seinfeld car rental scene! What you can do to improve? ... Don't rent out someone's truck without at least trying to call them to make sure they are not coming.
It is not the locations fault for our aggravation. A reservation was made online for a truck 10 days prior to our pick up date, but when we went to the location at our scheduled time (actually 20 minutes early), there were no trucks on the lot, not even any to be guaranteed to reservations. We had to wait 30 minutes after our pick up time to get a truck. Fortunately, the manager of the location worked hard and got things done to keep us moderately happy.
great staff working at that location
Did not have A/C in our 26' truck and although there was a legitimate attempt to have it fixed (needed to replace the compressor) we had already been delayed 3.5 hrs and the repair would have taken another 2-3 hrs. We were under time constraints to have our furniture unloaded 1200 miles away, so we drove with no A/C with temperatures in 100's and then 90's. And although they gave us a 37% adjustment, the overall experience was poor at best. The personnel at the drop off were extremely helpful and responded to making sure management was on top of the situation. So maybe it was an isolated incident as we have rented 26' trucks on previous occasions from other locations with great service.
Victoria is amazing and her customer service outstanding.
Very helpful and accommodating.
there is nothing is that needs to be done(except use that site or Don and Tina for training new employee, Ms Maria, is excellent employee and the rest of staff as well, very friendly atmophere...its almost make you forget you putting your furniture in storage , but instead ,renting a vehicle for a trip. Thanks!!
The local office was great - Maria is awesome and my experience there was a "ten"; however, my experience with the centralized customer service was anything but that. I was moving an oversized piece of furniture, and after booking online I decided to change the type of rental unit on two occasions, once before move day and once on move day (after I determined the piece didn't fit in the trailer). Each time I asked the CSR to be connected to the local office to better understand what my options were, but they insisted on handling it themselves and assured me the information would be communicated to the local office (the second time being critical because I was en route and in a hurry). Despite that neither change was communicated to the local office. I get the rationale for centralized service, but there are instances when something is better dealt with locally (and so that option should be made available to customers) and it only works when communication is seamless. In sum, great local service but very bad centralized service.
Artie was absolutely phenominal. In and out quickly, got all the info I needed. My truck was ready to go. The BEST experience with U Haul I've ever had. This is my new go to U Haul location.
The Uhaul computer "system" that the attendant continued to refer to as I was picking up my rental seems to be very unfriendly. Particularly in regards to my first name which is the letter "R". Apparently, the system does not permit a single letter in the first name field. However, as I was able to reserve the rental with no issue, why did he have to reenter the information in the first place? Just verify my driver's license, click a button and let's get done. The attendant was a bit grouchy and became even more irritable as the line behind me continue to grow.
Nothing! We had a great experience and truly appreciated the customer service.
Misleading informationn online which caused me to spend more then expected.
I was sold extra miles that I didn't need, the original reservation estimated 192 miles from Charlotte NC to Augusta Ga.... the salesman at Sharon Road changed my contract and sold me extra mileage that I didn't need. ..75 miles extra for no purpose....
Staff was friendly and helpful, equipment was ready and in good condition at time of our reservation. Check in was quick and efficient.
Have better access to upper level climate controlled units.
Staff always very helpful and I appreciated that.
Maria was GREAT
she explained everything so I could understand it
Everyone at that location was fabulous
I have already started telling people to use you
The Entire Staff at this location was EXCELLENT...... I had a long drive and the U-Haul 800 number had given me the run around...Glad to have found this location.....THANKS
I liked the storage unit. it was easy to get to after hours once i understood the code.
Lighting should be at least 50% better
Exceptional customer service! Very helpful, friendly and accommodating. The unit was exactly what we needed and they told us about a discount we were entitled to - great people!Thank you!
Very well managed storage facility. I stored things with you for almost 8 years and never had a problem. thank you!
The man at the desk was very nice and helpful.
Very satisfied. Tina and Don were always very helpful.
The only issue was my unit door. It looks like someone tried really hard to break it open so it`s hard to open and close.
Staff was great and very helpful. Probably the best experience we have had with Uhaul thus far. Thanks!
Not very well lit. Unit not available to move in on first move in date. First blamed the renter for not moving out on time, then blamed corporate for overbooking.
Very helpful and friendly.
I would like to thank Tina for her kindness to us while we were waiting for our house. She showed us appreciation.
I`ve rented storage and moving equipment at this location several times, they`ve always been friendly and helpful.
The staff at this location was AMAZING! Everyone one we met was super nice and very very helpful. They went above and beyond, and we very much enjoyed our experience here!
used this facility before and had a very good experience which is why I chose to use it again
We used the storage facility during a recent move and move out. EXCELLENT CUSTOMER SERVICE. I would recommend your facility to others !! Thank you
Thank you so much for your help. Maria is outstanding. ... she was so warm and friendly. ...... very helpful. ....
had to give my information 3 times because attendant was having issues with the computer.
My only concern is that two times I have gone back and both gates are open - the staff on duty advised that the gates never work so they keep them open - that was a bit concerning...
My first visit to this facility. Staff was professional, very welcoming and friendly.
The staff was super friendly, knowledgeable professional. They made my experience wonderful
people were friendly and helpful
The staff was friendly at this location but a little confused and extremely slow!!! on south blvd in Charlotte they were not as friendly.
Best storage experience ever
Great staff and very well kept storage.
Friendly, clean and helpful
Tina and her husband gives excellent service. Thank you.
This was the best uhaul experience I have ever had!!!!! This will be the only uhaul I use in Charlotte!!!
I never had any problems with this facility. The employees are polite and very helpful. The parking area upfront is really tight and tricky to get in and out of, but eveything else is good.
Tina was incredibly helpful and friendly throughout the entire process! I had a complex order and she made it easy! Thanks Tina!!
Favorable experience. thx.
Very pleasant and knowledgeable employees.. Good experience
The manager Tina was very friendly, accommodating and very professional. She made this part of my move very stress-free. Elio and I loved her!!!!
Easy to work with and an excellent facility!
Mgr. treated me great and I`m happy to be a customer.
The staff was very friendly and helpful and it seems to be a secure and clean facility.
The folks who run this place are the best in the business. They are friendly, helpful, no-nonsense good people.
I have used this location before. This time I paid extra for the truck. Yet I will still use this location in the future. Clean, friendly, and helpful
The owners were always very friendly and helpful!
fan in hallway off close to my unit as well one light. I`m sure someone will fix both when noticed. Very clean facility
Very clean and well maintained facility. Site mgr. Tina was very helpful and friendly.
The staff was combative in regards to their policy. No one seemed to know the answers to questions that were asked. I was quite displeased with the staff
I would like to thank Tina and her
staff for the excellent service and
Staff was friendly and efficient! I live in FL and kept my belongings in NC and was never worried about the contents. Thank you for your service.
The staff was very accomidating
very friendly and professional
Exceptional customer service.
The staff was wonderful. Very helpful and friendly.
They were great to work with.
Very professional and courteous!
Very informative information about the operation of the facility.
great service, friendly staff
The stay was very helpful, informative and courteous.
The Staff lady was very friendly and answer of all my questions.
Tina was great. Very friendly and helpful. She answered all my questions...a pure delight. I was having a difficult day, but she made me smile and laugh.
The current staff is cordial, efficient, always nice helpful!! The best!!!!
Thank you for your help Tina!!!! I was really lost about the moving experience....this is my first time doing it by myself ....I really appreciate all your help :-
The staff were very friendly and helpful. They went the extra mile to help me find a suitable unit.
Tina is excellent, she needs a raise!
Very good service inside facility and phone in.
Facility and staff were great. Location for me is convenient and the 24 hours access is great. I recommend this locations to anyone that need storage shortly or longer.
I think the staff was very helpful to me all of my needs were met.
I will never go to that location again. The GM Tina`s attitude was awful and so was one of her customer service reps. John. Everyone else I dealt within the U-Haul U-Box comapany was wonderful.
I had wonderful customer service while storing our item at this location. Highly recommended. Thanks!
Tina was pleasant and very helpful. Efficient!!
Thank you. Very clean facility and professional/helpful staff.
Managers were very friendly and helpful:o
The facility met expectations.
Staff was excellent! Very friendly and extremely helpful!
Good service and friendly staff.
Staff was very professional courteous. I would definitely rent storage/u haul again from this facility as well as recommend.
I was impressed by how friendly the staff is. I also think it is a a major plus that this storage facility has a restroom available to its patrons.
The management staff is amazing!
manager is wonderful, very helpful
I found this to be the best U-Haul branch I`ve ever dealt with and all have been average to good. Very helpful friendly staff!! Thanks.
Very satisfied with staff service given!! 4.5 yr rental with no problems. Thank you!!
Obtaining a storage unit at this facility was easy and quick! Great customer service. Thanks.
Marcus went above and beyond to be friendly and helpful on a very tough moving day for me. Very thankful for the stress relief!
Very helpful, I just relocated from out ofstate and they bent over backwards to be of assistances.Will continue to use them.
It would have been nice to have access later at night to my unit.
I AM VERY SATISFIED WITH THE ENTIRE EXPERIENCE.
All I can say is that Mr. Twiddy is the best! Very understanding and helpful! Not too many people in the world like that these days!!
Friendly and healthy staff.
Very helpful and accommodating. We appreciated it!
Staff very helpful and friendly
The boxes arrive 13 DAYS LATE. And there were not trailors to transport them on, so we were told to PAY EXTRA for a truck.No Way!
Boxes arrived 13 DAYS LATE. There were no trailers for the u-boxes at our destination, so we were told to PAY EXTRA to keep them in storage until we could PAY FOR A TRUCK to move them ourselves.
The GM of the facility gave me another unit that was bigger, and did not charge me for the difference. I appreciated him handling my customer issue quickly.
Great Twiddy is great. Very impressed and will tell others.
Very great service and the manager was very nice.
I dont know what their idea of climate control is but its hot as hell in there!!!
It was the wine storage facility that attracted me to this facility. Great option.
the facility`s level of service was excellent, my experience there was excellent and I would use this location when ever I need storage.
Having worked for a large Uhaul center in the past, I can tell you that the Twiddy`s have one of the best facilities around. Great customer service from Marcus as well.
Jeff Patricia Twiddy were extremely nice and helpful! They went above an beyond to help me with my wine storage. It`s a pleasure to see them each time I`m in and out!
There is very little parking and it is not well explained where you can and can not park.
Courteous friendly and professional.
Staff was very friendly and helpful :
We noticed a couple of guys walking around that seemed out of place. They didn`t have any items with them to store or remove from storage. One of the entrance gates remained open after we departed.
Excellent customer service. Any problems or questions are quickly resolved. Pleasure doing business with this location.
After relocating to Charlotte from California.. The U-Haul Facility staff was extremely helpful in assisting me in a very challenging matter. I highly recommend the staff and the facility .
Outstanding facility and customer service.
Outstanding service. Very accommodating. So sympathetic to our needs when we lost Granddad. We will always use this storage service. Thank you Greg!!!!
English is my second language and the staff store were very friendly with me.
We got a message confirming we had moved out when we had not. We had to drive over to see if our unit had been emptied. It had not. We did get an apologetic phone call later on voicemail from a woman.
I went only during open hours so it is difficult to rate ease of use.
very friendly and informative
Greg and his staff have been excelent to work with!
Greg Twiddy and his wife, Patricia, were very professional and helpful. Give them a raise!
Very friendly staff. Got me everything I needed.
I do not beileve that my free first month`s rent since I also rented a truck has been applied to my account. Please research and advise me. Thank you.
well kept facility. Great location.
The staff was very helpful and friendly.
the staff was very knowledgeable and very helpful
The best, most helpful and most friendly U-Haul group I have ever utilized.
Overall it was fast, easy, and great!
Greg was very helpful with my storage unit needs as well as with my UHaul truck reservation. Very good to work with - made it as easy as possible.
it`s not shipping out until 5 days AFTER the date when I told them to ship it. Unacceptable.
I was very impressed with the facilities and service at this location. They are really on the ball!
Very warm people and helpful.
Everything was handled in a professional manner.
Wine Storage was not built by a user. Difficult to move in and out.
Well maintained and secure.
Pleasant staff Greg and Pat...
These folks are so helpful and willing to be flexible. Cheerful and have many options to choose from....
Location is infested with spiders, and other insects my mattress and other furniture was ruined by black spots deposited by this insects.
It was very helpful to have moving dollies and carts to offload items into the unit.
They were very accommodating.
I paid for a full month and when i moved some of my things from the storage unit they ended my contract. I should be able to utilize the unit for a few more weeks.
Thank you to the entire staff at this facility, especially to the custodial staff. I was very satisfied during my lease with your business. Thanks again to everyone.
solid service, nice facility
The people at this locations were so helpful. At a stressful and not planned move, they were very willing to find solutions and offer suggestions.
The staff members that I met at this facility were very helpful and friendly.
They were friendly and helpful.
The facility was above average maintained. My primary concern is that your employees were openly arguing with one another in front customers.
Unfriendly and unhelpful staff. I literally drove a Uhaul 500 miles to this storage facility only to go down the street to Pulix Storage. The only benefit they offered was issuing my refund!
Great team of employees, extremely helpful and polite!
Extreme easy access in and out of unit, easy and reliable people to work with!
Very helpful and a good clean storage unit.
The Staff showed us that they valued our buisness.They were very professional as well as helpful.Mrs Matthew Halmiton and Mrs Kathy
Was a little shocked when I received an email saying our unit was considered vacant 2 days after we placed our things in storage and were not to move out until 30 days later!
Service was slow and staff needs more training on using their computer program for new tenants.
MAde my unpacking very easy. Appreciated the extra carts near the elevator.
Poor service, constantly rising rates and new fees dirty facility, seemed like Management played favorites.
i was never disappointed with the service i received.
Good. Some receipts were not emailed as requested. overall good experience though
Very welcoming and helpful managers!
I was appalled when i decided to move my stuff and was charged the entire month storage fee for only being there for days. This in one of the many problems with u haul storage.
only complaint is inability to cancel contract and receive prorated refund
simply the best customer service ever
This was a great experience, the staff was very friendly and my stuff was very clean and secure, also bug free after 15 months in storage! Good job guys!
We were very pleased with our experience and would highly recommend the facility to anyone.
If we need storage service in the future, this will be our first choice.
gate troubles code troubles
Facility was well maintained,secure and had easy access. People we worked with in the office were extremely helpful and pleasant to work with.Would come to them in future if need arises.
Lavasia was was very helpful! I will definitely do business again and recommend to anyone. Thank you.
Customer service was excellent!
Very knowledgeable staff, hassle-free and speedy processing of transactions. Very helpful management. Thank you!
Superior, friendly service.
Overall pleased with service. There were a couple times where staff did not respond to my payment concerns in a timely fashion and I as not pleased with the increase in fee during change in ownership.
Convenient and easy to deal with. Rather expensive though
I was satisfied with the service.
I purchased 24hr access.My personal 4-digit code was entered wrong.I was denied entry.I had to drive the u-haul truck back across town.This caused undue stress.Savoy Shelton651-260-2581
Helpful and friendly staff.
The staff was very accommodating when I rented the unit and just as helpful when I closed it with no hassle or fees. I will use this facility again.
The U-haul facility was extremely busy with one person working, but she managed to multi-task and help everyone quickly and sufficiently in a very positive manner.
The Cooper`s were friendly ,patient and very helpful.
do not have the space available for the price I reserved
This team has gone above and beyond to help me. They were there for me in a crisis and got it done!This team has shown me as a customer that I matter. Thank you!
The employees were polite, professional and knowledgeable.
I rented a truck storage unit Saturday the 30th the experience was excellent. Marcus and Joe were wonderful.
Great job...went above and beyond
Customer service is beyond standard. Locks were not removed when unit was purchased.
All associates were very friendly and courteous
The staff on hand were extremely helpful and accomodating. Outstanding service.
The staff was very nice but they did not seem very knowledgeable about shortage units.
Andrea and Jazz did a great job made a very stressful day a little easier.
Mr.Ron the manager at Sharon West Rd. store was very patient and kind to me. Thank you so much
There was a change in personal contact when the manager and spouse left last fall. Little things like snow and ice removal, and parked vehicles blocking the aisles.
200 character limit?? Don`t want anyone to fully know what poor customer service you give or that harass people to pay a bill they do not owe. NOT a well run business
new managment is great....
Very positive experience from beginning to end. Would recommend facility.
the only negative comment I had is that they lighting at our unit was dim and we had to use a flashlight. There were no lights outside the unit to shine inside the unit.
You guys have a great team at the uhaul on sharon road w....... DYNAMIC
The owners and staff were very helpful and friendly!
Our experience with Deena and Tom at Sharon Rd W was phenomenal.. they were so understanding, sympathetic and helpful. In fact, we had a similar experience with the Uhaul places in Jacksonville, Fla
The staff were great, and the facility was immaculate.
Ashley and Sekoria were extremely helpful, professional, and so friendly. They really made it easier for us especially after driving a bog truck for over 6 hours.
All employees were freindly and courteous.
Thanks for keeping our stuff safe for three years.
denna and tom are the best staff that a company could have treaded me and my business excellent. Thanks Robert RRCUSTOMBIKES.
very nice and helpful staff
Service and staff were always excellent during my 2 plus years of utilizing the facility. I was disappointed that there is no proation on monthly fee when I moved out on the 9/4/2010.
Door stops to prop main doors while moving in or out would be great.
A smoother transition from elevator walkway to ashalt so wheels of carts don`t get stuck.
The Lamp`s were wonderful! Would not think twice about using them and the facility again.
everything was wonderful thank you
I was very impressed with the staff at the site.. Very friendly and willing to give advice on everything I needed not only the storage itself. I would highly recommend this site to anyone.
I had a great experience and was very well assisted by a young Mr. Clarence.
people were very friendly and helpful
Great Service. Friendly staff. Will definately use again. THANKS!!
so I was stuck payin extra day and not being able to extend rental
Level of service was wonderful
I felt very safe whenever I had to go to the storage unit. I have recommended this uhaul location to other people. The staff was great
Very friendly and helpful
Deena was very knowledgeable and helpful
In my ENTIRE experience with Uhaul, they and DD Moving were the best part. Staff_- friendly, professional,helpful. I will recommend the 1400 Sharon Rd facility to any who deal with the Uhaul company.
Thanks to Deena and her staff for a great experience.
I have been very happy with the service. Deena has been terrific. When I would call in to pay she was always gracious. Also the team on Saturday is great as well.This was a great experience.
The staff was amazing! Very helpful and friendly. Made an otherwise stressful day, a breeze. Thank you!
The management bent over backwards to help and assist me with my move. Kudos to the Lamps for their management. They`re the best.
after removal of my property i was harass be the staff for leaving a board inside i told them to remove it but they billed me for several months for a board that was uncalled for and unprofessional
This facility offered good services in a clean facility which was easily accessible. More parking needed though.
Asley was very knowledge and friendly. Her service was excellent not only to me but to everyone that was in the building on 5/29/2010.
We really appreciated the friendly service and Deena was particularly helpful both moving in and out. Thank you.
vEry vEry vEry nice people. We will definitly use this particular uhaul rental business again!!
The management is excellent and helpful. Place is clean and well maintained. Very happy with them
I thought the price was steep but the location and staff were excellent for my needs would highly recommend
Tony helped me find a 2nd unit close to my first. The entire process was very customer friendly. Thanks
I rented at this facility after being referred by my nephew who had rented there and also its convenient location. It truely is the cleanest, nicest staff and well-run place around.
Staff was professional and competent.
The staff was excelant. I`m new to the area and the staff helped me with directions and sugestions that where very helpful. All of the staff was profestional and curtious.
The people who run this facility are very proud of it and it shows. We enjoyed an experience we were dreading thanks to them.
Great customer service, accurate and quick.
People attending the desk each time were polite and very helpful.
The staff was very nice and helpful and always had a smile on their face.
the husband and wife staff here did a marvelous job in meeting my storage needs. they went out of their way to make our experience very pleasant. i would recommend them highly.
The management there is very friendly, and was an excellent help for what I needed. I would rrecommend their services to anybody needing to move or storage.
Your manager Dina is very friendly and helpful, a pleasure to do business with!!
yes - and I really appreciated them letting me know when I failed to secure my storage unit. Thanks for being so professional and courteous.
staff was incredibly friendly and helpful!
Mike Tony were very curtious and helpful. I was very pleased with this facility.
Prompt and friendly initial entry
friendly, helpful service
This is a multi-level facility which may appear like a hassle at first but you soon find out it is not at all. They provide carts of multiple sizes that make moving a breeze.
People very pleasant and more than helpful.
I WAS VERY SATIFED WIT THE SERVICE AND THE STAFF HERE IS VERY FRIENDLY TNKS SOO MUCH
Staff was exceptionally helpful
Excellent Customer service. Used them multiple times.
Deena and Tom Lamp are the BEST!!! They always made me feel so welcome. Because of them I will always use this location for all my storage needs in the future
Friendly staff, nice units.
Everything stayed pretty well cleaned.
Had not been to a Uhaul facility in years, mostly at gas stations. This is an amazing facility and the people were GREAT!
I was charged an OUTRAGEOUS $43 for a gas fee no one informed us of. I could have ran my car for 2 weeks on that!you let me know if you think that fee is fare.
Well managed with excellent service
I live in MA and I returned in Sept to clean it out. Everyone was friendly and helpful. Thanks for being understanding
I was devastated, for having to close my salon, and needed to store my equipment.U-haul came to my rescue and provided a clean,safe,and climate controlled environment.
Deena and Tom were very helpful with my truck and also getting me a storage unit for my belongings.
more light in the facility would have been desirable other than that it was a decent experience
I have drop my belongs off three times and two of the times I could not get to the elevater because it was block my someones elses belongs or truck.
comfortable facility and very pleasant people to deqal with
Deena and Tom were helpful and very efficient.
Deana Lamp has a real bad attitude problem.
Pleasant, helpful people in a clean, well run facility.
I had great customer service from Deana the very moment I got my storage facility. Everyone was very helpful anytime I needed anything.
Dena is great. They remember everyone. Nice people to deal with.
The staff was very helpful even though they were very busy with several customers.
Our storage there was for more than a year. It was always accessable, clean and safe.
The staff was exceptionally nice and made renting a storage space easy and effortless.
Your staff at my destination were great!! They have a very clean store, equipment, and were very helpful. They are why I picked to move to Charlotte, feels like home. Thanks!!!
A I`m very pleased with the storage and service that I have been receiving at this facilty.
This was a very good experience.
The staff ,grounds and vehicles were outstanding all the way around.
Having two elevators per unit would greatly increase the speed in which a storage unit could be filled.
this facility is an excellent example of alert and friendly staffing makes all the difference.
Everyone at the UHAUL Center was very helpful and professional. They went out of their way to make me feel secure about my storage. I would definitely use this facility again.
I am very pleased with the UHaul Storage facility and the staff was helpful on the phone as well as in person. Great!!!
This was a very good experience during a stressful time and I greatly appreciated that. Thanks again!
staff was extremely pleasant and helpful
Deena was nice to work with but honestly your prices were double what every other storage facility in the area are for the same size unit. Big mistake.
I have always had excellent service and friendly encounters with the staff!!!!
Tom and Deena were wonderful!! Friendly and extremely helpful and made us feel right at home. I`m so glad we chose their facility!!!
People there are great to work with and the place is well kept and maintained.
I believe the facility`s level of service was customer service oriented and I feel my belongings will be secure
This facility was very clean and well maintained. Most of all, the staff was so nice.
Thank you so much.
Very professional, helpful and friendly