Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane
This location needs new leadership, period!
The staff were all attentive, courteous and helpful.
Check in was very easy. The staff was very friendly and helpful. Judy, the manager, was very courteous and polite.
This U-Haul location is very clean and accessible.
Some sort of express checkout.
The guy that hooked up my trailer and then unhooked it when I got back was awesome, fabulous customer service.
Only problem we had was not being able to return at Dripping Springs, the 2 places closed at noon and also on sunday....we had to drive into Austin.
It would be helpful if there were adequate parking for people that are renting and need to leave their vehicle behind
David was kind and considerate. He was very understanding as to my situation and storage needs. The entire staff was courteous and professional. My thanks and appreciation.
The only thing that the employees have in common is they are all rude.
Fantastic staff!! Everyone is friendly and happy. They can't do enough to help. Genuine, hard working people who appear to like their jobs. They must have great leadership. I'll recommend this store to anyone who needs U-haul assistance.
The staff was not only knowledgeable and helpful but they were very friendly as well. Felt like family. NICE!!
I was impressed with all the people working at this UHAUL location. The front desk ladies were extremely helpful and the technician preparing my trailer checked and rechecked all the safety points.
Customer service on the phone and slaughter lane location were awesome. Very professional on all aspects.
We arrived at 545 and location was closed so we had no choice but to leave trailer in hopes it would not be taken.
We received excellent and fast service at this location.
I had planned to unload my storage; and had mentioned as much to the employees, but when I arrived to unload on to the truck; I also rented at the same location, there were trucks and trailers parked in the bay. This location is a success in spite of itself. Ms. Freeman doesn't answer phone calls and at times can be very dismissive of customers. By next month I'll be completely moved out of the Slaughter Location and will hopefully never have to utilize it again. In fairness, they did have my equipment ready and the counter employees were extremely friendly and professional.
Nothing, your staff is excellent,very polite and helpful and had such happy personalities which really helps because moving is stressful . Thanks for hiring thoughtful people who seem to really enjoy their job.
Drove your trailer 1000 miles in two days with a full load on the return. Drove fine and the auto brakes helped a lot.
This location has a huge inventory and always has what I need when unexpected moves come up. From pickups to box trucks they have what you're looking for in a pinch. The staff are friendly and are pleasant to deal with.
truck was dirty.
you would charge me $25 if I had left it dirty.
truck had at least 40 packing blankets in a big smelly stack that I specifically DID NOT ask for.
the stated miles on the contract were off by 4 miles to MY - the customers - loss. as much as UHaul charges per mile - shame.
The mgr put your insurance on my contract even though I SPECIFICALLY SAID NO.
I called and complained and was sent to a call center or HQ. I was called back w/in 5 minutes and told i would get a discount. I WILL check my bill..
Poorly done - I rent alot of trucks and NOT there again.
Judy and her team, especially Johnny and Kelsey are TOPS !!!
Zero...they are thr BEST !!!! Judy. Johnny. AND. EVERYONE. !!!!!
No one available when I dropped the trailer off
Great service. Best renting experience ever.
The lady that worked this past Saturday and Sunday I don't remember her name but she was the oldest one there she was very very polite and made my moving experience less stressful highly recommend her for Customer Service
Always understaffed. Always feel as though I am a first time renter, your systems should recognize prior activity and perhaps a little more enthusiasm. Really poor making people feel welcome and appreciated.
Inventory was high so not a lot of parking space while arranging the lease, but they found me a space.
Service was excellent. I returned here, even though another location was closer to destination, because everyone was friendly and treated me like I mattered.
The truck cab had an overwhelming smell of cat spray. Had to keep the truck windows rolled down most of the time because of the smell. Also, the windshield wipers need to be replaced. Barely wiped the windows clean in the rain.
Everything was excellent and the service was superior!
Tell friends that U-Haul has excellent customer service - really nice and friendly personnel.
We had a couple problems with the return being incorrect in the computer system, but the staff was very friendly and accommodating in getting the problem corrected.
All of the staff were very polite and the facility was clean and inviting. Keep up the good work!
John was very helpful even taking all my info so I did not have to go into the office.
The truck had been left open the night before and we had a heavy rain, 1 of the guys was wiping out the back other guy walked up and said we have a lot of trucks in the lot and can't check everything walked away like a asshole even the inside door handle was full of water completely dirty on the inside, the office girls were nice
This location was very helpful - seemed disorganized when store manager called to see if I returned the dolly. I told the attendant the dolly was in the back and he confirmed but that did not make it to the manager.
Thank you! Service was professional and fast.
Very easy check in and out. Not sure the ladies name at the counter but she is always nice and smiling.
My experience was very good
I waited for at least 20 minutes before I was helped, I assumed the flooding had caused problems. However the person that helped me said it was policy to only have a few people on duty. 3 Days later U-Haul wanted to know why the trailer wasn't returned. It has been cleared up, but this isn't the 1st time a mix up has happened, poor communication and apathy.
Romaine was particularly helpful. I appreciate her effort and will return to Uhaul to meet my storage needs in the future because she went the extra mile.
No issues with the drop off
Wish I had been told I had 48 hours for my rental instead of 2 days. Thought I had the full day to return trailer but got early call about it.
Nice people, very professional.
Great overall experience! Thanks!
Bit pricey according to me mum
Help staff was sympathetic to my concerns. I truly believe customer service recovery is dire need as uhaul did not keep its promise.
Very professional help me to get mirrors adjusted and comfortable for me to drive especially For a short elderly woman really enjoyed the experience thanks
The ppl at this location were wonderful! Happy, super helpful, and knowledgeable too. Would definitely use you all again! Thank you!
Discounts for frequent renters.
Express Check in via an app.
No need to improve anything, just keep up the great customer service.
Staff was very helpful and courteous
Had a real great experience as usual. Brand-new cargo van, easy to rent, check in & check out process easy and quick and I appreciate that. Thank you again U-Haul
Romaine was amazing!!! Very friendly!!
Nothing it was great service I would definitely recommend this location and will definitely return
Everything was excellent!!
The move went really smoothly which is everything you hope for on moving day. Everyone was efficient and quick. Great location. The office staff is superb.
Move this place to the top of list in your location search on computer.
U-haul used to require that the customer return the truck full of gas. U-haul had a gas pump at their stores. U-haul would Check the tank and charge 4x the going rate for gas to refill the truck. I prefer this to checking the gas guage.
The staff at this site are incredibly helpful and patient. Much more so than other Uhaul sites I have interacted with.
Great job. Ran smoothly to get everything ready for the move.
Positives: Good customer service and very nice and friendly people working at the location. Negatives: Charged $95 for 50 miles of driving and less than 10 hours of use. Had to use jumper cables to get the truck started twice.
They were friendly and fast. I would definitely go back to this location.
I have used this location several times and have never had a bad experience. Thanks guys!!
I had issues with the lock and the staff fixed the situation quickly. Also, the trailer door was jammed with interior contents. Another employee assisted in fixing that problem.
the guy checking us in just told us to leave the keys and we were all set. never bothered to check mileage or gas while we were there. would be nice to get a paper receipt stating vehicle brought back in good condition instead of just leaving it and hoping everything is ok
Great service. Friendly staff. Quick to get you what you want and on your way! Thanks for everything!
1.Very satisfied with drop off office.
2. Very polite individual and immediately assisted us with returning truck.
The price seemed a little on the high side, but the facility was much nicer than any other storage units I`ve used. I would use them again if I need storage.
Nothing ,your counter reps are very helpful .
Nothing ,but I would like to point out the gentlemen who checked me in when I returned it was very friendly and made it all go that much better I left with a smile
Everything was wonderful. I chose this location after rude service at another rental place. Service was great! Kudos to the staff!
I am pleased with all of the U-Haul services and management.
When we pulled the vehicle off the lot, a "low tire pressure" indicator light came on. We went straight to a gas station and added air to the tire. It would have been nice for the tires to be checked before we left the lot.
Nothing. Keep up the excellent work!
I have used other Uhaul locations, but S I35 and Slaughter location is the best I ever used. They are a very good, respectful and professional location, I will always use this location first!
Nothing. Very professional.
all as promised and there were no surprise charges on return. there was no tricky fine print
you guys are very easy to use
Super service, trailer was ready, connected, and I was on the road in minimal time -
I just want to say service was excellent. and the people were very nice greeted you with a smile. Thank You
Well some times very pickies when I was late on my storage payment
I had to go back after the furniture pads I'd ordered, but they were super nice & apologetic
After waiting in line for 20 minutes, I was told that I had to go hook up to a trailer and get it checked out before getting in line. Hooked up trailer and tech said it was our job to check all air pressures. Upon inspection, one had only 6psi and they said "it looked fine". We had to get them to replace before taking since it had a nail. In total, it took an hour for something that should have taken 15 minutes.
I did not use the pads came with the box; actually i did not need them. That should be kept as optional and not charged.
People are friendly and helful
There was a low beam head light out and we could never use our low beams. The vehicle dash board is not made for holding items in the storage pockets. They lean out and things slide to the floor as you drive. The ratchet straps on the car hauler would go loose and we nearly lost the car on our drive twice. it was a bit unnerving. The power steering reservoir leaked and we had problems with the steering along the trip. Vehicle was powerful and handled the Rockies with a growl. Make the Penske look like a minor league wanna be that we used the week before. The GM's at the pick up and drop off were amazing and they kept things in order with the line staff. So it was the friendliness of the U-Haul staff that made up for the seriously dangerous defects in the vehicle. Thank you Nick
very nice helpful employees
Nothing. Everyone was very pleasant & the service was prompt.
I love the ease of the online check in. I did that ahead of time and just got to the place and all my info was there and my truck was ready. No waiting around forever. It was great!
Pick up and Drop off area at the location is in the middle of the parking lot and it is in the way of all incoming traffic. I find it inconvenient since when the line of trucks it's too long it gets difficult to even enter the location
The parking lot layout and arrows are confusing when coming off of I-35 feeder. Everyone I have been with driving into this lot is immediately hit with apprehension.
My brother and I loved the new 9' Cargo Van that we rented. The employees were very helpful. I would use this Uhaul location again.
The truck was in poor condition. The flip down mirror was broken. it took 20 minutes to fill the gas tank from 3/4 to full as there was a problem with the back flow. It appears from the reviews that uhaul has lost it touch and is sending out sub standard equipment.
This is our 3rd time to rent from this location and we are very pleased with the service, vehicles, and polite, friendly, and professional people. Thank you!
Lori & Kevin Dunne
The experienced staff were incredibly friendly and had good team cohesion. I felt there were several hidden fees, and the hours for storage didn`t match the hours available for returning a truck.
Romaine and Judy helped me through the whole process and made it a great experience and pleasurable experience!
Everything was great !!! The price jumped from $29.99 to $65.00 going 25 miles and having returned the UHaul timely without filling the tank back to 1/2 full Yikes !!!!
Where very willing to help accommodate things. Great service and willing to help. Moving is tough made the experience a bit better.
Nothing. It was all easy and good!
Everything was great except the wait time to get the truck checked out. I wish they could have had more agents available but it was 7am and I waited in line for about 35 minutes,
Excellent customer service and friendly staff!!
Very easy drop off. Never went inside. Hassle free
So booking a truck for multiple days took talking to 4 people but they got it done. After confirming my one way trip and getting it set up to return anywhere I got a text the day before confirming that I was turning it in at a location no where near where I was, LOL. I called in and they explained that they sometimes do that to LEAD the customer to turning it in somewhere they might be needing it. They certainly made the process much more difficult then it has been before but grateful I was able to get it worked out with them.
Everyone smiled and was quite pleasant. Just keep up the warm atmosphere.
Excellent service all around.
Great experience! In and out checkin.
I've used this location several times, always been happy with the experience.
The entire staff, inside and those hooking up the trailer were very friendly and helpful.
ONLY ONE PERSON WORKING AT CUSTOMER SERVICE @ 11:45AM. THE WAIT TO TURN IN THE TRAILER WAS VERY LONG.
Not a thing at moment , everything was great , always go to that location even tho I reside in east austin, very good service :)
Dolly in truck had dirty wheels. Inside of cab had garbage.
Networking of all U-Haul facilities would enhance marketing for U-Haul and improve customer support.
Questions should be streamlined.
very good experience. They were ready for on arrival, did not take very long to check out, hooked up and we were on our way. We returned the trailer and they were very accommodating. Checked us back in at delivery point and we were on our way within 10 minutes of arrival...EXCELLENT CUSTOMER SERVICE AT THIS LOCATION. !!
Wonderful service, very attentive and kind.
My rental was fine, but I wish Uhaul would market it's ACTUAL rental cost instead of just a tiny fraction of the rental rate. Truly false advertising.
Even though the location was very busy, staff remained friendly and courteous- a well-run operation,a very good experience- thanks!! Don B. Flower Mound TX
Waited on rosd assistance line 12 minutes before getting waited on
nothing to add the rental of the truck was well run
Check-in personnel and office staff were very nice.
the vehicle trailer had two blow outs we waited hour and half each.
Great service, there was 1 person in particular that was not only helpful but went above and beyond to help her coworkers with customers. I wish I knew her name.
Nothing to improve. Great place.
no complaints, had a great experience. Friendly,Quick, and brand new van. No complaints.
Everything was perfect. I was a walkin and got the service of someone with a reservation. Thank you!
Customer Service was Awesome.
Call and confirm or verify the appointment has been made. I never received a phone call and the store never answered my phone calls. I had to call the 800 number in order to find out that I was actually scheduled for trailer pickup.
The uhaul tean saved my butt. I needed a conyainer to get to NY on short notice and they took care of me. Very friendly and did all the set up and removal of the trailer from the truck
After I reserved a 4x8 I realized it wasn't big enough so I called to see if I could get the next size up and the person told me they didn't have any and sent me to the reservation line. They told me that that location had plenty so I just went over there and the lady said no problem (this was a different lady than the one on the phone). On the way home to return the trailer I realized I wouldn't make it before closing so I called and the same person that gave me the wrong info the first time answered and I told her I would not make it, she said fine come in next day, you will be charged for a full day. Next morning I got a message wondering where I was (I was on my way). This person either doesnt want to help or do the work. Everyone else was perfect.
I was incorrectly reserved a 5x5 unit. The price for the larger unit was more expensive. I was not informed about closing times.
I had a bit of confusion getting the rental scheduled (not the location's fault), but once I was scheduled with the 9001 S. I-35 location, nothing could have gone any smoother.
We arrived to pick up the trailer to be used for our trip and after realizing that it was not for in town, the representative made sure we got the correct one so we would be safe. I am pleased with her assistance and our trip went very smooth and arrived at our destination with no problems at all. Thank you Uhaul
Do not recomend movehelp service
Had one cancel day of move second one was no show
The clerks were exceptional, as well as the gentlemen who help us hitch up the trailer. Good staff
Staff are wonderful! Especially Romaibe and Leo.
My only issue with the experience was the pick up location. It's too far and I spent more money on pick up and drop off compared to actual move.
The staff was excellent, most courteous and helpful, van I rented was great, perfect size, designed for efficient move.
This place was exponentially better the the one in Haltom City. They greeted me right away, they were extremely helpful, very nice, & quick. I definitely would recommend this location.
The folks there are so friendly. General Manager works the front like a champ. Awesome location.
Very professional operation. A+
would prefer you stay open later
It was a good experience, the staff were great and prompt I was served well and in a courteous manner. Thanks to all
It was a very good experience.
The owner/manager is very friendly and good attitude with deaf people. She knows how to communciate with deaf people. I`m very impressed of her !
Rude staff. Unauthorized charges made to my debit card. Poor communication.
Clean and a great place to store.
boxes weren`t delivered and shipped on the dates that I scheduled as a result of a misunderstanding. I`m profoundly dissatisfied with what happened and its impact on my move and family
Had lots of challenges at pick up time. Computer wouldn`t release U-box. It was stacked 5 deep on arrival etc, but the team pushed through these obstacles well. All worked out in the end. Thanks
Wonderful experience, would recommend to everyone. Staff was professional and extremely helpful and the unit was clean and secure.
Very clean. Excellent customer service.
all my stuff got wet including rare records... I chose a climate controlled unit so I can keep these things safe and not have them possibly get ruined in my house by fire or flood
Thank you, U-Haul in general has proven to be most convenient, economical, helpful, and secure.
Excellent if U-Haul`s automation had worked. Both pick up turn in - a 15 minute wait processing the order. PAPER AND PENCIL WOULD HAVE BEEN FASTER!!!!!
Staff was always very friendly and helpful
The online reservation to secure a storage unit was great, as was the quick and smooth, no strings attached or headache, for moving out. Thank you!
Judy is very helpful and friendly!!! I appreciate all her help!
The staff members who helped me were friendly and helpful.
Reservations for truck and storage unit were not in system when we arrived. We were given a $50 voucher and paid higher fee for climate control. Not easy on a fixed income.
I have had to visit Uhaul on a number of occasions and I have always been please with the service.
Happy all my items delivered with no damage. Great job!
I have used several storage units across the country depending on the job site location and by far this is my favorite location. Very helpful staff. Hope to be in the area again.
Very helpful and friendly service
The manager refused to allow me to occupy two storage spaces. I was paid through the 26th of this month and they would not pro-rate.
Limited unloading/parking for storage customers These few spots are frequently occupied by rental equipment making it impossible to access your storage This issue forced me to find storage elsewhere
While I only had a few interactions with the staff, they were all wonderful. The staff at this location was helpful and friendly.
Had no idea what to expect and was VERY pleasantly surprised. Thank you.
Awesome experience if I ever need storage again Uhaul will be my first stop.
Judy did a great job helping me. The services were clear.
The staff was friendly and professional. I also bought many boxes there which were SO handy. I would recommended them to friends and neighbors. I was happy to do so. Thank you!
Romaine took care of everything!
Better lighting inside units. Or plus in wall for lamps.
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
Very good service and quick set up.
Nice, informative staff and easy rental process.
We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.
I liked the free month given to me for using a truck
Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.
I was pleased by the friendliness and helpfulness of the staff.
Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.
There seems to be computer software problems UPOD when we checked in at facility.
Not a bad price and very nice facility with helpful staff! A+
Every encounter I had at this facility has been positive.
Wonderful customer service!
The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.
The staff was wonderful and very clean. I would come back if.needed. Thank you so much.
Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock
Yes. I would recommend my friends. Excellent service
The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.
Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul
ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.
I`ve used y`all`s services before, will do so again in the future.
Thanks! I had no issues with this location. I would use it again if I had to.
From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.
This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks
The woman who checked me in for my storage unit Kelsey? was very nice and helpful.
Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.
Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.
They were always so kind and
A bit expensive, but very good storage facility.
Great facilities and staff.....keep up the great work!
I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.
The place was very clean.
I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!
It is Way to hard to exit, due to location.
Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.
I have rented storage all over the country, this one is By by far the best exclamation
Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.
actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably
The lady I think Judy who checked us out was exceptionally patient and nice.
I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.
You have some very nice and polite people working there. They were very courteous .
geat access to the building
Everything was great, storage is clean, staff was very helpful.
The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.
First time ever using Uhaul for storage, it was excellent!
Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.
The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things
Very helpful and attentive staff!
Very friendly and helpful. I feel good about my things being stored there.
friendly, attentive staff. listened to needs and found solution. very satisfied customer.
This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.
Peggy was very compassionate and helpful. I am a flood victim, she made my day
Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.
The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.
Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt
The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.
Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload
Positives:very clean, onsite restroom, carts
Very friendly and helpful staff
Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.
It was awesome, exactly what I needed. Thanks!
Just had to wait in line a bit but otherwise perfect
Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...
The only reason I would not use or recommend your facility because there is no prorated refund for early move out
Romaine is an EXCELLENT representative for your location!
The girl at the counter was very helpful and answered all my questions.
Convenient location, helpful friendly staff.
Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!
I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.
The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,
Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++
Excellent, fast service!!
Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location
The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.
Jennifer was great/ She was friendly, courteous and professional with a good sense of humor
Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!
Jennifer was a wonderful kind person! She was a big help! Also, Romona
Everything was excellent, thanks so much!
Judy was so helpful and the facility was very clean!
all the staff was very nice and helpful
I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.
My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.
Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.
Romaine was super nice and very helpful!
the staff was helpful and courteous
The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.
I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!
The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.
Very friendly and courteous staff!
The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.
The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site
Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.
The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.
Staff was extremely friendly and helpful.
excellent friendly service
Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX
It would be nice to have availability during later hours
Easiest, fastest and most pleasant experience I have had renting a storage unit!
The amount that you pay for a unit does not justify the amenities of the property.
The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.
The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.
The staff was most helpful and accomodating. I felt secure having my belongings there.
Really needs to be 24-7 access.
I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.
I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.
Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!
Good service, quick and efficient clean facility good equipment. Thanks.
I will use your location again in the future
I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.
Wonderful experience. Thank You. Bob Burnett
I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.
Everything was explained clearly and effeciently
Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.
Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.
The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!
Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.
Just awful. Bob Harris was an ass.
was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!
As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed
The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :
I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.
I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.
This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.
Great staff and great availability. They worked with our schedule and needs without flaw.
Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.
made the whole ordeal a simple experience
I wish they had later hours but the staff was awesome!!!!!
We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.
Would suggest your staff tell aprons about free boxes that may be available inside
my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility
My new favorite U-Haul Store!
The staff was very friendly and helpful.
Great, friendly helpful employees, clean and secure building
I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.
U-Haul kept raising the price twice in the last 6 months, but otherwise great service!
Courteous, helpfull nd friendly.
Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.
Great experience, very easy to get things taken care of
For what I paid for about 2.5 years the hours should be till 10pm or 24hours.
Great staff. Very friendly, very helpful.
The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor
Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you
Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.
Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.
The employees did an awesome job with everything.
Thank for used your storage since August 2011. Appreciated that.
I was very impressed and pleased with my experience with this facility.
The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.
Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.
The man at front desk could have been more friendly. Price is high for what it is.
I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.
The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.
Staff was always helpful and movers were able to move our furniture easily because of the large elevators.
Very pleased at the customer service I received.
The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!
staff always very friendly and helpful
Great Service and People UHaul is the BEST In Moving .
Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times
I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.
The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.
My experience was excellent. Staff always helpful and friendly.
The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.
good job to all of the uhaul works.
Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.
What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.
It was ok. It could have been more accessible though.
I caught an employee red-handed stealing three of our items. I will file a complaint!
I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!
Good, hours could be extended or even 24 hours. But overall good experience.
Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :
The staff was very helpful and friendly!
The attendants were helpful, even when it was very busy.
Very good service and nice staff
reservation print stated 24hr access Thats why I rented then I was told access till 7pm. shopping other facilties now
convenient location. Pleasant staff
Clean and easy to use - good carts, lots of space easy elevator, cool inside. The staff was a bit complacent nice but not really `willing to wow me with service` thus I cannot give an excellent
The fact that the hours are limited in when you can access your storage is ridiculous. Also, the price increase was unnecessary for the service I received.
Very friendly and willing to help with any problem
Staff was courteous and answered all my questions.
Service was awful.
We are canceling.
Bathroom in the storage area could be cleaner, but very good facility overall.
The gentlemen who took care of me at the service desk was not overly helpful to some of my concerns. Another friendly and helpful female agent had to step in on multiple occasions.
Staff was very helpful..U-haul made it so easy to unload vehicles with docks and carts. This was very helpful and convenient.
Access hours to storage were somewhat limited but not a huge inconvenience in our case.
I rented a storage unit with a column through the middle which I was told warranted a discount. I do not think the discount was sufficient.
service was great and I really liked the carts that were avaible for our use. thanks
storage was nice i wish it was a bit bigger for the price that you end up paying for it. great staff thaey were very nice.
The 7PM closing time was extreamly inconvenient
I wish the storage was open later. 9 or ten at night would be a better closing time in my opinion.
This is my second time to use U-Haul at Slaughter Lane. I have been very pleased with the facility and especially the staff - always friendly and helpful.
The sign outside and the website said that the facility offered 24 hour access, but it didn`t. I was able to work around the access hours, but I would`ve like to know beforehand.
Staff was very helpful and friendly and the facility was very clean. All in all a very good experience.
Went smoothly and everyone was helpful and courteous.