Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane
I couldn't believe how quick we were on our way.
Everything was great, thanks to the lady that helped me (sorry forgot her name),
Very helpful and easy to find location.
The staff was courteous and proactive about taking care of any problems before they arose. Great customer service.
Better lighting inside units. Or plus in wall for lamps.
Very accomodating! We had to change our pick up time twice due to car problems and they were so sweet- made an otherwise stressfull move very stress free! Thanks!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
Very good service and quick set up.
Great service and the trailer did great
Great assistance at the counter to get the right equipment. Excellent help getting set up and un-hooking.
Nice, informative staff and easy rental process.
The truck was a piece of crap! It needed an alignment, the steering was horrible, it had little engine power, way too many miles on it to be still ins ervice.
nothing staff was wonderful, equipment was great will definitely use again
everything was great, the lady that checked us is was great.
The return site was very unhelpful and I wish to receive a refund of some type, been doing business with U-Haul for quite some time and never had such a bad experience.
The only improvement would be to instruct employees not to share their negative opinions about people moving into Austin with customers who are dropping rentals.
Friendly staff, very helpful.
The service was great . It's your Ford trucks that suck. The truck I rented kept reving up while on drive like the transmission would not kick into gear. I would present on the accelerator and
the RPMS would go up but the truck
wouldn't move than it would finally start moving slowly. A year ago I also rented from Uhaul and it was also a
Ford truck and that ford truck had no power when I got on IH-35 that ford truck wouldn't go faster than 50 mph. Please NO more ford trucks please
Prompt and accurate help, Graet service for a good price. Equipment well maintained in top condition.
No hassels!!! Good job! Austin!!!
We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.
Even with scheduling changes, my rental experience was absolutely effortless. All Uhaul staff, including customer service agents, could not have been nicer.
This was the most efficient U Haul team I have seen. Two women were behind the counter and were very quick taking care of customers. One was Manager!!!
Over and above board-bar none- best location of its type I've EVER been to after 50-75 such experiences-send your trainees to THIS PLACE (Managers too) too see how it is done PROPERLY!
The customer service was most excellent
The renting/pick-up process was fast and the return/check-out of the box truck was fast as well.
Have the correct pick up place reserved and know whether Uhaul accepts AARP.
Could have been a big problem. Luckily the size truck needed was at actual location needed.
Keep the lady behind the counter...!
Kelsey at the front desk was awesome!!! I was a definite problem customer and she handled it like a pro and got me what I needed
Nothing major to add; maybe have an extended time to receive personally items to be returned, like 9:30PM; and a nicer and true drop-box and not only an open slot that lets things be over the floor.
Nothing really everything was standered
I had trouble with some shipping straps I bought at your location, they malfunctioned resulting in damage to my motorcycle
The counter employees had a smug disposition and treated me as though I was a third grader. I rented a truck, not a helicopter, I don't need twelve minutes of explanation.
Everything was excellent! Staff, service, everything.
Love the fact you can drop the keys in a drop box after closing. It makes moving easier. Especially when time is of the essence.
I liked the free month given to me for using a truck
Keep up the good work !!!
Service was friendly and quick!
Excellent service. Reserved the van online.
Excellent customer service!
The owner has superb people skills. I sure like her professional demeanor.
two words - great service
Awesome service and people!!
I could have rented a 16ft Ryder truck with a hydraulic lift for the same price that it cost for this 10ft truck without a lift.
I wont be renting from UHaul again if I have a choice.
What a waste of money.
the truck was/is well maintained....jus wasnt clean, jus needed to be swept is all. Not a huge issue =)
Thanks: A satisfied customer
Employee who checked in the car was rude and ugly to us upon return of the vehicle.
Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.
As a matter of fact, nothing. You guys improved since las time I used your services. Ladies at front desk have better people skills than previous employees.
The employee told me she would show me how to 24 hour enter then took off and locked up and left. Also Gilberto was very lazy in assisting us. Judy was wonderful.
Me gusta es rápido y cómodo
The right rear view mirror needs to be reset, problem with seeing to rear of truck. Had a very pleasant experience with this rental ie, personnel and equipment.
The interior cabs of trucks as this location are always filthy. Front desk staff is always very friendly.
the fuel indicator is not a digital reading. so when I returned my uhaul on what I thought was the same level, I was left at the mercy of the check in personnel to mark my fuel level at what his eyes saw. He was in truck for a brief moment and just marked a mark on the card. I asked to have it double checked as I had stopped across the street to put in fuel to bring to the level indicated on my sheet.
I would suggest you send the truck out on the full mark, then there would be no discrepancy over the fuel level.
I would greatly appreciate a credit of $25 to my credit card
Quick & efficient. Knew that time was important to those of us moving. Didn't waste time. Kept the line moving.
Drop off went extremely smooth, great service!
Great experience with helpful, friendly staff!!!
Quick and easy- no hassles. Would recommend to anyone needing a uhaul.
The young lady that handled our contract did and excellent and professional job. :)
Extremely fast and efficient, excellent job!
I drove a new truck and it was GREAT...it's always great and the people there at the Slaughter location are so nice!! I have never had a bad experience at this location or any UHaul location....great service!!!!
I was pleased by the friendliness and helpfulness of the staff.
The intake older, blonde woman at the counter was stand-offish, bordering on rude. She gave no eye contact and seemed bothered by the whole transaction. The guys who handed me the truck were helpful and friendly.
Nothing, fast and efficient
Dolly should be included with every truck
The trailer I rented from U-Haul leaked while I drove through a rain storm and my mattress was sitting in a puddle.
One of the safety chains for the hitch came off and was broken when I arrived at my destination.
Excellent service, staff was very pleasant knowledgeable and helpful and made my move so much easier and the price was excellent.
Very friendly and informative clerk.
Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.
Truck inside smell of a very strong ordor of smoke. Should all you vechicles have no smoking insid e. .
I found the counter staff to be especially kind and considerate on a hot August day.
We did notice a blinking light on the truck dash on the day of the return, but the truck worked well during our two day period.
Please encourage customers to be careful at check in time in the parking lot because of the number of cars and trucks coming in at the same time.
all the employees that I encountered during my transaction were very professional. A customer came to return a trailer and an employee notice his front tire low on air and he offered to air his tire. an employee going the extra mile. good job Uhaul. thank you
Cuatomer service has always been excellent. Thank You!
Thank you for fantastic service!
(1) Cab was not thoroughly cleaned. [Sunflower seeds and dirt were in driver's side door. Cup Holders weren't clean.] (2) The truck only had 1/4 tank of fuel when I picked it up which meant I had to immediately drive to a gas station after picking up the truck. [It would be MUCH more convenient if your customers could pick up the truck with 3/4 tank or a full tank.] (3) The lens cover on front light inside box was found on the floor when I first opened the box. [Since I paid for "Safe Move" and was told I didn't have to check out the condition of the truck, I didn't open the box before driving off the P/U location lot so I didn't notice the lens cover was off until 4-miles later when I reached loading point. I left the lens cover in the cab when I returned the truck after-hours.] (4) The ramp on this truck seemed to be about 2-feet short....considering the bed height and steeper angle of the ramp at the base. [This made it much more difficult to push my dolly up the ramp. The last time I rented a smaller/shorter U-Haul truck and it was much easier to load with my dolly.]
Staff was helpful in giving me directions around town and provided some insight into how I should get to work (since I am new to the area).
Pick up was really fast and easy
Check cleanliness inside the back of truck.
we picked up trailor because they told us it would haul 1964 impala 2 door and when we got to the shop it did not fit.We took trailor back and still got charged for 24 hours.Bad business
Both Jennifer and Judy made my U-Haul experience worth all my time and effort. Kudos to the staff that helped attaching the vehicle hauler to my truck. Safety was their "Top Priority"! Thanks Everyone.
Very pleasant and personable staff. Helpful and knowledgeable.
Great experience! The lady helping me was very nice, experienced in what she was doing, and very helpful. Long line of people when I arrived but was very quick to get the help I needed. I will definitely use this location again. Thanks
Display and describe the back door locking mechanism at the time of acceptance of the 14-foot long truck.
When you try to call the store you get someone else I was moving by my self and if you ever moved by your self you know things come up. I called to see I could keep the truck for 1 extra hour with out being charged for it. The lady I talk to was very rude and not helpful atall. So with that phone call I just hung up finished what I could and turned the truck back in on time. When I talked to the young lady at the desk. First she was so helpful Imean the customer service of that young lady. Wow. Above abd beyond what she had to and say. She told me the reason that no one called was she got the wrong number from the lady on the phone. Back again to the lady on the phone rude abd not helpful one bit notworried or care about any one. But to the lady at the counter she is the reason I will tell people to go to that location off 35 abd slaughter. I wish I knew her name cause she Is what you want to have on your side. So friendly abd nice abd helpful abd understanding. Way to go the girl with short blonde hair. She is awesome
Great service. Thank you!
There seems to be computer software problems UPOD when we checked in at facility.
The left rear lights were not operational, I was told by IHaul tech. who was testing connection at time of hook- up, they were functioning?. (I had this truck in my possession for only 2 1/2 hrs)
Not a bad price and very nice facility with helpful staff! A+
The drive we took to California in the uhual was as smooth as I could ever had imagined. Thank you for making our first rental ever a pleasant as ever . Also turning in the rental in Ca. Was excellent Thanks the Lopez Family
We had some housing issues when we arrived, so we needed to extend the truck. The location was awesome about extending the truck as it wasn't rented out by anyone else. We left the car trailer at this time. While I was in the building, an employee's mom backed into the trailer and began to drive off. My father in law stopped her and asked her to wait. The attendees outside said not to worry as the trailer had already been checked in. Not sure if this is common practice to just allow people to hit and drive your vehicles and drive away, but it didn't make us feel like we were protected.
Every encounter I had at this facility has been positive.
I had scheduled for a 17' truck, but when I saw it I knew it was too small. Luckily, the agent allowed me to upgrade to a 20' truck on the spot. All of the move went smoothly and I had no trouble at all with the truck.
Received a confirmation call prior to vehicle pick up that had the wrong location listed. Additionally, upon arrival, we were told the truck needed to be returned earlier than previously stated. Turned out to be minor inconveniences, but nonetheless inconvenient on a day as frustrating and sensitive as moving day.
I appreciate the patience and assistance provided by your staff. Both Roseanne and Tina went well above standards for customer service and I will definitely use your services again.
Please explain to those returning vehicles late in the day Sunday after closing that the site fills up quickly with other returns and that there is a 2nd alternate entrance also. Thank you.
Quick checkout and very clean.
Very bussy location, seemed like enough staff to keep up when I was there
Dollies with better wheels.. like tires instead of hard plastic ones
The wait for our equipment was unacceptable. I had verified a truck rental over the phone only to be told it was at another location. Then we had to go back to the ben white location to get our trailer and Ubox. all in all we waited 3 hours on the Ben White location and were late to move out of our home. WE WILL NOT BE DOING BUSINESS WITH UHAUL AFTER OUR MOVE. EXTREMELY DISAPPOINTED in the competence of employees at the Ben White location. Jennifer at the Slaughter I-35 location was very helpful, kind, and competent - consider hiring more employees like her.
This is the 3rd time I have rented from this location...and will again.
Quick service, had no issues with truck, we were finished early and returned the truck early with no problem.
Waited in line for a long time despite having already made a reservation online and opted for express checkout online.
The on-site staff was very slow. One lady working while a man sat and played with a computer. No one was too interested in helping customers get going.
The time at the counter was way longer then it needed to be, many people waiting in line with no sence of urgency from those working the counters. One lady very rudly told a customer that she was busy and will need to wait. If she was busy that is ok, but there are better ways to say that to a person let alone a customer.
Friendly customer service! Clean facilities, well stocked, great selection!
I was very pleased with my experience - I arrived at my appointed time, waited just about 3 minutes, was written up in very short order, the truck was running, AC blasting - all in good order. Good value!
Wonderful customer service!
I don't believe you can do more to improve the service. I like the fact that It took less then ten minutes to get the truck and no more then a minute to return keys. that has awesome!!
no , vehicle was very dirty , even the mirrors were filthy. the bill charged was not the same a the quote given.
Super fast! Great associates.
Truck drove great, truck bed had not been cleaned from the prior renter.
I had to change drop off locations and the staff was very very accommodating and professional. Great experience!
you guys did an excellent job. I definitely appreciate that you looked into your system to find us a truck available later on that day. the other locations did nothing to help us. you guys are superb
Whoa! The person who reserved the van was great, but the service when I returned it was unsatisfactory-to say the least. Since when is it ok to yell at a customer? And why would the attendant lie about the gas that was in the tank? Also, I'm concerned about the unauthorized charges to my account.
Fabulous! I especially appreciate the service that the assistant (Kelsey) provided. She was careful to explain all of the options and clearly wanted me to be completely satisfied.
Only issue was the computer system was locking up during check out. Otherwise great experience.
Nothing really. Everything its good.
these people diddn't send me reciept for tow dolly i dropped off on 7-21, so when I dropped off the truck on 7-23@7:45 pm I was afraid to leave the keys. I came back the next day with the keys to talk to them, and they were rude and said I had to pay for keys-BS-after the horrible trip I had you threaten me? At that point I realized that the online reviews I read about them were true, and it was pointless to even talk to them. I expect a partial refund due to the broken truck I had to drive, and if you try and run up my bill and create bad debpt on me you will only assure that I never use uhaul again
Returned after hours - worked out fine.
The dolly and protective blankets were latched into the truck and were in the way. I would have liked an option to opt out of having those items in the truck. Other than that, everything went great!
Everyone at the site was helpful and friendly
The sales staff were well trained & efficient and the men who hooked up the trailer were very helpful & quick.
No 26 ft Truck was available. Time management getting people through the line is slow. This is on par with other U Haul Sites. All Seem to have trouble getting people through the line.
We needed a Uhaul for the day of my wedding, we were guaranteed a trailer, we arrived to pick up our trailer and were told that we would need to wait a couple of hours because they couldn't bring it to the front because a truck had a flat tire. My husband to be had to drive to another uhaul further down south to get another trailer. we were put way behind schedule due to our reservation not being met.
Very friendly staff. It was my first time renting through UHAUL and it was an overall worry free experience. Very satisfied.
I was surprised that you have to double check for scuff marks on the outside of the trucks; so when I saw the little "x's" on the truck I figured I should note any scratch which was more that a 1/4" inch long. It is what it is....
I called to reserve a truck before picking it up. I expressly asked the rep if I could pay with cash when I came and she assured me I could. When I arrived, the rep at the location told me I couldn't pay with cash. I had to leave and get a debit card and return which could have been avoided had the lady on the phone given me the correct information. Highly frustrating. That whole thing delayed my plans with the truck. Other than that, good enough experience. Thank you.
The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.
Friendly staff! This is my favorite Austin location! Used this location several times! Thanks so much
9' cargo van was the perfect size. Both pick up and return was fast and easy. It made moving less stressful!
VERY FRIENDLY PEOPLE I SPOKE TO. A lady named Tammy was so helpful and extremely nice I really appreciated it.
everything was A-OK on the rental & on the check-in. thanks Miss Tammy Alegria.
The staff was wonderful and very clean. I would come back if.needed. Thank you so much.
The employee at the desk was very rude. She did not have good customer service at all!!!
I had to drive the truck 38 miles back to the u haul place that I got it from which added about $80.00 more to my bill than was necessary. Not happy at all!!! In the future I'll shop around for a better deal, I went with Uh all because in the past I could drop it off close to where I was done, felt like a scam to me.
Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock
I had selected a closer location to my house but got swapped out to this location and the cab ride out there was $35. This felt like Uhaul making it more convenient for them at my expense. The customer service was great, but the car was not clean. There were goldfish crackers all over the dashboard and trash in the passenger side door - didn't see them until I was already on the road.
I dropped off after hours so cannot really comment.
Ramp on truck was warped and not very stable. Made going up and down it feel unsafe. Everything else was very good.
There is another uhaul location closer to me but they are not as good as this one. Everyone was courteous and efficient.
Yes. I would recommend my friends. Excellent service
When we turned in the truck, we pointed out that there was sand in the floor board when we picked it up, that we had to call road side assistance because the truck kept "shutting" down when we tried to accelerate - even at very low speeds. After seeing that enormous trip we had been on (1,200 miles or so) he immediately gave us a discount for our trouble and the return was fast and trouble free. LOVE U-HAUL. We happen to be "frequent flyers" of U-Haul and customer services is what keeps bringing us back. Even though we've had multiple problems with the vehicles we have rented, U-Haul continues to make it right thru their customer service end. Comcast and Movinghelp.Com could take some serious pointers!! DO NOT EXPECT ANY HELP FROM MOVINGHELP.COM. They only provide you with a list of movers - NOTHING ELSE. You can go online and find movers yourself. I highly discourage everyone from using movinghelp.com. HORRIBLE SERVICE!!!
I really did not appreciate being charged for a full day when i used the truck for two hours due to overbooking. I wanted the truck for the full day. The only option given was four hours!
Service the vehicles correctly and give better customer service to those who have mechanical issues that were not caused by them. The truck I rented was filled with too much transmission fluid which caused the engine to start smoking. We had to wait three hours with a full, undrivable vehicle while someone came to service it (we didn't know what was wrong at the time, just that it was smoking). I had to pay for extra hours for movers because of the delay. When I called the local branch I received no appologies, just was told that I could turn it in late without a penalty and was charged the full amount.
Great service and help was provided when spoken with.
Why cant the one on ben white be so smooth n proffessional. Was there before this one and they had pissed off customers who wad told they would have a hitch by today but didnt. I was pushed off to another agent so had yo repeat myself
Had gone there in the past, alot, they never seem to have it together
Thx for giving me faith in uhaul
Make sure the people at the desk inform customers that if they use a debit card it will be over charged for a period of time. I also don't fully understand why you charge for mileage and gas. I went in thinking I'd pay about $30 and ended up paying $53, well so far my bank thinks I paid $80..... Maybe in a day or two the real charge will go through. I guess you advertise $19 to get people in your store.....
The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.
Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul
ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.
I`ve used y`all`s services before, will do so again in the future.
Thanks! I had no issues with this location. I would use it again if I had to.
From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.
This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks
The woman who checked me in for my storage unit Kelsey? was very nice and helpful.
Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.
Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.
They were always so kind and
A bit expensive, but very good storage facility.
Great facilities and staff.....keep up the great work!
I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.
The place was very clean.
I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!
It is Way to hard to exit, due to location.
Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.
I have rented storage all over the country, this one is By by far the best exclamation
Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.
actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably
The lady I think Judy who checked us out was exceptionally patient and nice.
I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.
You have some very nice and polite people working there. They were very courteous .
geat access to the building
Everything was great, storage is clean, staff was very helpful.
The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.
First time ever using Uhaul for storage, it was excellent!
Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.
The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things
Very helpful and attentive staff!
Very friendly and helpful. I feel good about my things being stored there.
friendly, attentive staff. listened to needs and found solution. very satisfied customer.
This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.
Peggy was very compassionate and helpful. I am a flood victim, she made my day
Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.
The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.
Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt
The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.
Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload
Positives:very clean, onsite restroom, carts
Very friendly and helpful staff
Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.
It was awesome, exactly what I needed. Thanks!
Just had to wait in line a bit but otherwise perfect
Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...
The only reason I would not use or recommend your facility because there is no prorated refund for early move out
Romaine is an EXCELLENT representative for your location!
The girl at the counter was very helpful and answered all my questions.
Convenient location, helpful friendly staff.
Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!
I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.
The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,
Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++
Excellent, fast service!!
Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location
The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.
Jennifer was great/ She was friendly, courteous and professional with a good sense of humor
Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!
Jennifer was a wonderful kind person! She was a big help! Also, Romona
Everything was excellent, thanks so much!
Judy was so helpful and the facility was very clean!
all the staff was very nice and helpful
I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.
My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.
Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.
Romaine was super nice and very helpful!
the staff was helpful and courteous
The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.
I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!
The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.
Very friendly and courteous staff!
The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.
The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site
Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.
The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.
Staff was extremely friendly and helpful.
excellent friendly service
Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX
It would be nice to have availability during later hours
Easiest, fastest and most pleasant experience I have had renting a storage unit!
The amount that you pay for a unit does not justify the amenities of the property.
The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.
The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.
The staff was most helpful and accomodating. I felt secure having my belongings there.
Really needs to be 24-7 access.
I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.
I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.
Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!
Good service, quick and efficient clean facility good equipment. Thanks.
I will use your location again in the future
I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.
Wonderful experience. Thank You. Bob Burnett
I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.
Everything was explained clearly and effeciently
Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.
Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.
The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!
Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.
Just awful. Bob Harris was an ass.
was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!
As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed
The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :
I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.
I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.
This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.
Great staff and great availability. They worked with our schedule and needs without flaw.
Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.
made the whole ordeal a simple experience
I wish they had later hours but the staff was awesome!!!!!
We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.
Would suggest your staff tell aprons about free boxes that may be available inside
my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility
My new favorite U-Haul Store!
The staff was very friendly and helpful.
Great, friendly helpful employees, clean and secure building
I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.
U-Haul kept raising the price twice in the last 6 months, but otherwise great service!
Courteous, helpfull nd friendly.
Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.
Great experience, very easy to get things taken care of
For what I paid for about 2.5 years the hours should be till 10pm or 24hours.
Great staff. Very friendly, very helpful.
The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor
Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you
Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.
Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.
The employees did an awesome job with everything.
Thank for used your storage since August 2011. Appreciated that.
I was very impressed and pleased with my experience with this facility.
The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.
Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.
The man at front desk could have been more friendly. Price is high for what it is.
I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.
The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.
Staff was always helpful and movers were able to move our furniture easily because of the large elevators.
Very pleased at the customer service I received.
The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!
staff always very friendly and helpful
Great Service and People UHaul is the BEST In Moving .
Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times
I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.
The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.
My experience was excellent. Staff always helpful and friendly.
The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.
good job to all of the uhaul works.
Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.
What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.
It was ok. It could have been more accessible though.
I caught an employee red-handed stealing three of our items. I will file a complaint!
I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!
Good, hours could be extended or even 24 hours. But overall good experience.
Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :
The staff was very helpful and friendly!
The attendants were helpful, even when it was very busy.
Very good service and nice staff
reservation print stated 24hr access Thats why I rented then I was told access till 7pm. shopping other facilties now
convenient location. Pleasant staff
Clean and easy to use - good carts, lots of space easy elevator, cool inside. The staff was a bit complacent nice but not really `willing to wow me with service` thus I cannot give an excellent
The fact that the hours are limited in when you can access your storage is ridiculous. Also, the price increase was unnecessary for the service I received.
Very friendly and willing to help with any problem
Staff was courteous and answered all my questions.
Service was awful.
We are canceling.
Bathroom in the storage area could be cleaner, but very good facility overall.
The gentlemen who took care of me at the service desk was not overly helpful to some of my concerns. Another friendly and helpful female agent had to step in on multiple occasions.
Staff was very helpful..U-haul made it so easy to unload vehicles with docks and carts. This was very helpful and convenient.
Access hours to storage were somewhat limited but not a huge inconvenience in our case.
I rented a storage unit with a column through the middle which I was told warranted a discount. I do not think the discount was sufficient.
service was great and I really liked the carts that were avaible for our use. thanks
storage was nice i wish it was a bit bigger for the price that you end up paying for it. great staff thaey were very nice.
The 7PM closing time was extreamly inconvenient
I wish the storage was open later. 9 or ten at night would be a better closing time in my opinion.
This is my second time to use U-Haul at Slaughter Lane. I have been very pleased with the facility and especially the staff - always friendly and helpful.
The sign outside and the website said that the facility offered 24 hour access, but it didn`t. I was able to work around the access hours, but I would`ve like to know beforehand.
Staff was very helpful and friendly and the facility was very clean. All in all a very good experience.
Went smoothly and everyone was helpful and courteous.
What I reserved was not available and I was not given the $50 as advertised on your door. I would have found another place to rent if i knew that
I did not appreciate your price increase so I terminated lease.
everyone was very helpful. very easy process
It would be nice if we had access to the storage units a little longer than store hours. For example, maybe they could be available until 10 pm.
Deborah was great and made my experience fast and easy.
Not all the information regarding the storage unit price and conditions was disclosed properly. Felt like a bait and switch scheme. What began as a positive experience, ended up a negative.
The location was good and the facility was well maintained. The staff was courteous and helpful. Overall a good experience.
I would definitely use this facility again.
Offer better hours much less some type of discount for US Army situation due to inability to be in one place for a very long period of time over the past 3 years.
I went to the facility many times for various reasons and not once did I have a bad experience, every single employee was very helpful and courteous. It was a pleasure working with them.
Very helpful friendly staff
I work 12 hour days so it was somewhat difficult to find time to get to the storage during UHAUL`s access hours.
The employees were very nice while guiding me through the procedures of using the storage. They made my truck rental drop off procedure extremely easy. Over-all my experience was very good.
The only drawback are the hours that the facility is accessible. But I feel that my items are well secured, which puts this place at the top of my list!
Friendly customer service.
Very helpful and straightforward. Did not try to sell us extras. Told us all we would need to know upfront.
There is no lighting in my storage area. The area does appear secure though.
The personnel were very friendly and helpful.
Glad I found you when I moved to Austin. Thanks
On the website, it advertises that the storage unit access is 24 hrs but when I checked in to my unit, I was informed that it wasn`t true. Please update website to reflect the truth.
Cashier was very helpful and friendly
i have never rented a storage before but the staff was very helpful and helped me pick the right storage for me. i feel very good about storing my stuff here
Very clean facility. The staff was very professional and helpful. This location sets the standard for what a well run business should be. The pleasure was mine.
The location I am storing my items at was very clean, I received wonderful customer service and look forward to doing storing my items worry free.
we very much enjoyed being able to have a quality storage provider as we downsized to move into our motor home fulltime thank you we have nothing left to store
Some staff signup person were excellent. Later, staff to contact about ongoing issues were not so excellent. The location makes navigating past trucks difficult.
Everyone was courteous and helpful during the whole moving experience.
The facility closed to early in the evenings.Also, the staff there were always surly and seemed to be inconvenienced by customers. I had to wait while a staff member texted someone.
The temperature in the non-climated controlled area was always good and that`s a big plus. Yes, to all the above questions and I would use this facility again. Thanks so much. MJVictor
The staff and storage facility provided excellent services. U-Haul continues to exceed my expectations. I would recommend U-Haul to anyone.
They were always very helpful.
Using this facility was a very pleasant experience!
This facility and Uhaul`s services worked very well for my needs.
The staff could`ve been friendlier and there were a lot of bugs in the stuff that I had there. Luckily, it appears there were no rats. The hours were not convenient, mainly when moving in/out.
No problems. Very helpful staff. Conveniently located facility.
Information misleading, adverstized but not provided, customer service poor, access to facility too limited.
Need to get rid of the bats!
Your whole system is rude and unhelpful, not to mention ripping people off!
I was at the store 9 minutes before the store was scheduled to open and the staff invited me in to shop around.They were gracious,helpful and surprising very pleasant.
excellent first experience with uhaul storage
The facility itself is fine, but the employees are incredibly dumb and incompetent. I will not use this facility again and will not recommend it to others.
The toilet was stopped up and close to overflowing but the rest of the facility was very clean and nice. The young lady who helped me was very pleasant and helpful!
They should prorate when you stop using the storage unit up before the month is up.
I made a reservation for a truck based on the measurements she gave me. When I arrived, the truck was much smaller than anticipated and consequently could not finish my move. Very bad cust. ser.
The light in front of my unit appears to be burned out.