Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane
Judy and Jennifer were great! Thank you.
Check in and check out were quick and professional
Judy is very helpful and friendly!!! I appreciate all her help!
Easy return of vehicle. Very professional staff.
Great experience. Tracy is the best! Thank you, I will be back.
Everyone was very friendly and helpful. Pick up was very quick and drop off was even better!
The staff members who helped me were friendly and helpful.
Dropped off keys in overnight box. Simple
The inside Customer service people and the technician that serviced my rental were outstanding!
Reservations for truck and storage unit were not in system when we arrived. We were given a $50 voucher and paid higher fee for climate control. Not easy on a fixed income.
Everything was awesome and staff so nice.
I walked in around 7am-ish to pick up my truck and all three people behind the desk were not very friendly. I walked in said good morning and I was greeted with no response in return from wither three. Horrible customer service.
More availability of small trucks on weekends.
Great overall experience and why I keep coming back!!!
Great, awesome, fantastic service....keep it up.
Manger inside was pleasant and helpful. one of the outside employees was reasonable, the other one was hostile and not helpful. He is not someone i would ever want to deal with again.
I have had to visit Uhaul on a number of occasions and I have always been please with the service.
Great experience. Friendly staff. The can ended up costing more than expected, however.
Happy all my items delivered with no damage. Great job!
We pulled up to the equipment drop off location where the sign instructs you to wait with the equipment for someone to come out and help. However, after 10 minutes, no help had come. Someone came out and helped the truck who arrived after me, at which point I went inside to complain. When someone finally came to help me, I was instructed to back the trailer into the line of trailers. When I didn't back it up correctly on the first try, the employee just stood there shaking his head at me. I told him just to get in my truck and back the trailer up since he obviously wasn't happy with how I was doing it. The employee begrudgingly did my paperwork after when he found out the people inside hadn't done it. Overall poor customer service, and I wouldn't recommend this uhaul location to anyone.
We reserved a truck for Saturday and UHaul service put it down for Sunday. When we got there, there were no trucks available. The lady who was helping us called around, got us a truck in Kyle, with great discount to us as we had to go and get it. Kyle couldn't have been nicer, The Slaughter site was great and helpful as we returned the truck to them and the checkin was so quick and easy. We have nothing but great things to say about their service and help. Thank you
Very good service. Almost no wait time and I had no problems at all with the truck (17 ft.).
Nothing needs improved on..People were great.
Have more 10 foot trucks ($19.95) available for local usage. I rented the truck at noon on Monday and was told I had to return it by 7:00 am the next day. I didn't even get 24 hours worth of usage. When I returned the truck at 7:00 there were already two other 10 footers sitting on the lot.
Please charge the correct credit cards. You ended up charging the wrong credit card. My boyfriend made the reservation online with his card and I purchased some boxes on the day of in store, and somehow the whole reservation ended up being charged to my credit card instead. I even asked multiple times which card it was going on and was re-assured it was his, and it was still charged to the wrong card.
Every time I go to this U-Haul location on Slaughter, I get nothing but smiles, fast and efficient help. Couldn't be happier with my service and I continue to be a satisfied customer. Thank you again for your excellent service.
I have used several storage units across the country depending on the job site location and by far this is my favorite location. Very helpful staff. Hope to be in the area again.
I came to this location and it was an excellent expierience! Thank you.
Best experience at Slaughter U-Haul. I ordered the van online and then did express check-in at 6am before picking the van up at 7am. The van was in excellent condition (it was almost new). I didn't keep the van as long as I thought but did drive more miles than I thought. The drop off was quick and the folks friendly. I will definitely do this again!
The personnel were very helpful considering the computer had gone down which could not have made their day easy. Congrats to them for keeping their cool.
I ordered and placed on hold with my credit card the largest Uhaul available and when I went to pick it up they had au haul that was two sizes smaller and was still the same price. They did not go over the expectations of refilling the gasoline and they did not go over the insurance that I paid extra for.overall it was not a great experience and I could have saved more money with the original truck that I reserved with my credit card online. There was a hold of over $100 on my debit card so I could get the bigger truck but that did not happen so I had to go back and forth more times than was needed which costed me more money at the end of the day.
Bad choice in vendor but only immediate option, poor equipment made a hour drive into 3 as I had to check and adjust equipment every 25 miles
This location was excellent and the service person was helpful, friendly and knowledgeable.
I waited about 45 minutes in line to pick up the equipment. I guess all the customers showed up at the same time! That was a little stressful. But the local U-Haul staff were very helpful, considerate, and patient with the stressed out customers. They did everything possible to expedite the orders.
Way more expensive than advertised or explained at the beginning.
They were very busy on a Sunday morning but seemed to be taking care of customers very efficiently, at least they did for us. The guy that hooked up our trailer was very friendly and quick. All in all, a very pleasant experience.
The truck barely started, had a belt that squealed for the first few minutes of starting and had absolutely terrible alignment. It was extremely scary to drive and the truck was very poorly maintained. I have rented through uhaul in the past and this truck was BY FAR worse than the last truck we used.
The trailer was old; the inside had an odor, and it wasn't that clean. It served its purpose; it got me to and from where I wanted to go.
Check out and check in went well. Daryl was very efficient hooking up the trailer.
Train your employees to be more friendlier.
Everything was perfect. Friendly and efficient employees.
Very helpful and friendly service
The manager refused to allow me to occupy two storage spaces. I was paid through the 26th of this month and they would not pro-rate.
Very kind and courteous staff. Very helpful crew outside also.
I've used this location several times and they always do a good job. My truck was ready and waiting to go and it took just 1 minute to turn it back in.
new computers.only one out of three was working properly.thanx to Ms. Judy our experience was great even the wait wasn't that bad.
When I needed to extend the reservation by one day, the process for doing so was effortless. Very impressed! Wish more things in Austin and Texas were this easy and organized.
Everything was great. I changed the reservation 4 times and it was a breeze. Pick up was quick and the drop off was even quicker. 5 stars.
Everything was wonderful, great staff.
I was hoping for unlimited mileage and perhaps you can't do that but at least a break on the mileage. The personnel there were very professional and extremely helpful pleasant and my overall experience was very pleasant, thank you.
Just dropped it off after hours
I do not like the "hold" that is placed on my credit card.
I am always happy going to this location, whether it be for tape or something with wheels.
Thank you staff at that location, good job, Jim
I had a good experience with my rental but while I was checking in, one of the customer service reps and one of the guys from the back had an argument in front of the customers about not having trucks available that are showing in the system as available. It was a bit shocking to hear the guy speak to the customer service rep in such a rude manor. He raised his voice and was a bit rude in his conversation with her. Although he did not curse at her he was unprofessional and could have handled things so much better. I would still recommend this location as it serviced me well and The CSR I had was awesome!
Did not allow me to rent my original reservation (enclosed trailer). They were overbooked and told me my options were to rent an open trailer or cancel my reservation all together. I agreed to the open trailer. Trailer they gave me had nail in tire. Bad experience.
Great friendly service!!!!
Quick, efficient service.
Limited unloading/parking for storage customers These few spots are frequently occupied by rental equipment making it impossible to access your storage This issue forced me to find storage elsewhere
Personnel were fabulous. Checkin and checkout were quickly completed and service beyond excellent. Well done. Thank you for a super experience.
Had difficulty with the Computer getting the Contract done. Why do you get a Credit Card Number at Reservation, but then have to go through providing all the same info again at pickup!
The staff was very welcoming and helpful.
I was stuck behind the people in front of me for several minutes. The had also rented a truck, and took a while to leave.
Quick, easy drop off....folks were super friendly.
Best experience I've had with uhaul. The staff was very kind, courteous, and helpful, even when I ran way over my initial reservation time. One representative in particular - I think her name was Romaine, though I probably have that wrong to some degree - went out of her way and presented the most professional demeanor I've experienced with your company. This is the location I'll be using next time I need a truck.
Keep up your employees good spirit and your excellent customer service
Nothing. It was great. I had the wrong ball on my hitch and they fixed it quickly and had me on my way. Great employees.
I had originally requested this trailer from the Kyle, location. I am not sure why it re-routed me to the Slaughter location. When I inquired about it, the woman working were the counter asked why didnt the woman in Kyle switch the reservation over to Kyle. This place was very busy and hard to get in and out of. The second woman I dealt with was much nicer and more professional than the first. The two guys working the lot hooking up the trailer were top notch.
Full service U-Haul dealer. Helped with draw bar selection. Hooked up everything. Replaced a tire with a nail they found during the final inspection before letting me go. Trip went well and the equipment did the job with no issues. Thanks!
The location lacked parking. I had to park at a Home Depot near the location. This caused undue stress on my part (i was worried about being towed). The vehicle itself was beat up. but no one seemed to mind/care. Overall the experience I had was about the same as most uHauls. (other than the parking)
Excellent customer service picking up the truck and dropping it back off, everyone was very friendly and helpful.
Truck was malodorous.
What is the environmental fee for?
had cat litter all over the trailer floor, had to sweep out before we could use & had smell of cat litter when loading our items. Not great.
The equipment was clean. However, I had problems with removing the key from the ignition. I tried to call and get assistance over the phone but the person who answered at the office was unable to do so. He transferred me to road side assistance. They told me they could send someone out in an hour. I chose to cancel the road side assistance and drive back to the lot because that would be faster.
The miles used to drive back to the lot were not discounted from my mileage-used total.
This was inconvenient and resulted in a higher charge for the U-haul. Unacceptable.
Also the representative who assisted me at the lot was less than helpful.
I was very pleasantly surprised at not only the level of professionalism but also the friendly faces and attitudes of the women at the desks. They made what could've been a bad experience very bearable.
Romaine at the Austin Texas store was so sweet and accomodating. The customer service was awesome.
Thank you Romaine!
Somehow the inside of the truck got wet with all of the rain (the truck was closed during the rain.) We haven't opened all of our boxes yet to see if anything was damaged but that was unexpected and unwanted of course.
All was good. Friendly staff & fast
Bring the preferred vehicle closer to the requested location. Charge mileage from the requested location.
the customer service is always great from the u-haul employees! love knowing they are reliable and friendly
Great experience, keep it up!
The outside lot for this location was small and cramped, but I guess there isn't much that can be done about that. Overall it was a great experience.
Needed additional counter person when I brought truck back. Long line. Would have been excellent.
The trailer I had was one of the worst looking trailers I have ever rented from U Haul. It had good tires! I selected it out of the 8 other trailers...all old style...that were in front of the 8 packed rows of trailers. There was no way to select a trailer beyond the front row. I knew it would never get stolen...because it looked so bad. It was fundamentally a sound trailer...with new parts in many places.(Trailer ID AV9713B...if you care to look.) It was tough to look out the rear and read the advertising "Finest Trailers Anywhere". Mechanically...yes; aesthetically...NO!
I don't see any area that you all need to improve on, workers there treat me like they treat themselves.
Just keep up the great service.
Kelsey has exceptional customer service skills and was very patient with us having to be late due to traffic in Austin and also having to make some changes in storage arrangements, etc. She went above and beyond in helping me and I so appreciated my first experience in Austin to be so pleasant!
While I only had a few interactions with the staff, they were all wonderful. The staff at this location was helpful and friendly.
I've not been to a more expeditious UHAUL place of business as this one in Austin. Amazing.
Staff was great - friendly, cooperative, helpful. Products were plentiful and nicely displayed. Would rent from here again!
Over all I am very pleased with my experience at this location. The woman who helped me was extremely friendly and upbeat. My only issue was I felt the truck was having a bit of an issue changing gears. Even after I took it out of Haul Mode it was reving at a very high RPM. This was when the truck was empty.
There is no lift assembly on the cargo trailers to remove from a vehicle. Very difficult for users and unsafe for renters to have to lift off of vehicle and drop
Folks are so friendly and helpful.
Awesome service everytime!
They were excellent to work with! Thank you!!!!
Second time Ive used this location, they are fast and friendly. Made my day.
Excellent experience! Seemed like they were very busy, but went out of their way to be helpful and friendly.
i've used this location before, they're always great!
These folks have always been helpful and friendly.
No need excellent customer service &very professional.
Wonderful, friendly staff, couldn't be better
I am very pleased with the team that moved me! They were on time and had me loaded and unloaded much sooner than I expected. They were very professional and very knowledgeable of their responsibility! I will use them again if I have the need! Highly recommend this Company and this team of guys!
Need area for customers to park car. I had to park my car across the street while using the Uhaul for a couple of hours.
Excellent customer service.
The exterior of the trailer was very dirty when I picked it up. It worked very well and all the folks that helped during this rental were very professional.
Everyone I encountered had a friendly, positive attitude and really seemed to enjoy their job and helping customers. It was a very pleasant experience. Thank you.
Not sure at this time. Don't rent many trucks.
Make sure requested items are in the order, ie blankets.
In spite of all the difficulties during my move this facility treated me with respect and compassion. Wonderful staff!
They were extremely kind and helpful and we would hope to use this location for any of our truck rental needs in the future. It was nice after a long day of moving and issues to be greeted with kindness and helpfulness.
I had multiple problems, and staff at both ends were helpful and understanding. I'm still not done with my move. I will need another trip to complete.
For customers who are renting for the first time, please provide an overview/more information regarding how the entire (beginning to end) process works.
We got good service from friendly people who were efficient.
More staff on the weekends please. Equipment was not really clean, but was average for Uhaul trucks.
The people who work at the store went out of their way to accommodate me.
Reserved online for a 7:00 am pickup. Store opened right at 7:00 and by 10 after I was on the road.
Had no idea what to expect and was VERY pleasantly surprised. Thank you.
friendy professional and flexible. The best Uhaul service ever.
Awesome experience if I ever need storage again Uhaul will be my first stop.
Judy did a great job helping me. The services were clear.
The staff was friendly and professional. I also bought many boxes there which were SO handy. I would recommended them to friends and neighbors. I was happy to do so. Thank you!
Romaine took care of everything!
Better lighting inside units. Or plus in wall for lamps.
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
Very good service and quick set up.
Nice, informative staff and easy rental process.
We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.
I liked the free month given to me for using a truck
Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.
I was pleased by the friendliness and helpfulness of the staff.
Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.
There seems to be computer software problems UPOD when we checked in at facility.
Not a bad price and very nice facility with helpful staff! A+
Every encounter I had at this facility has been positive.
Wonderful customer service!
The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.
The staff was wonderful and very clean. I would come back if.needed. Thank you so much.
Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock
Yes. I would recommend my friends. Excellent service
The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.
Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul
ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.
I`ve used y`all`s services before, will do so again in the future.
Thanks! I had no issues with this location. I would use it again if I had to.
From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.
This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks
The woman who checked me in for my storage unit Kelsey? was very nice and helpful.
Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.
Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.
They were always so kind and
A bit expensive, but very good storage facility.
Great facilities and staff.....keep up the great work!
I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.
The place was very clean.
I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!
It is Way to hard to exit, due to location.
Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.
I have rented storage all over the country, this one is By by far the best exclamation
Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.
actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably
The lady I think Judy who checked us out was exceptionally patient and nice.
I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.
You have some very nice and polite people working there. They were very courteous .
geat access to the building
Everything was great, storage is clean, staff was very helpful.
The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.
First time ever using Uhaul for storage, it was excellent!
Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.
The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things
Very helpful and attentive staff!
Very friendly and helpful. I feel good about my things being stored there.
friendly, attentive staff. listened to needs and found solution. very satisfied customer.
This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.
Peggy was very compassionate and helpful. I am a flood victim, she made my day
Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.
The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.
Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt
The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.
Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload
Positives:very clean, onsite restroom, carts
Very friendly and helpful staff
Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.
It was awesome, exactly what I needed. Thanks!
Just had to wait in line a bit but otherwise perfect
Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...
The only reason I would not use or recommend your facility because there is no prorated refund for early move out
Romaine is an EXCELLENT representative for your location!
The girl at the counter was very helpful and answered all my questions.
Convenient location, helpful friendly staff.
Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!
I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.
The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,
Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++
Excellent, fast service!!
Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location
The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.
Jennifer was great/ She was friendly, courteous and professional with a good sense of humor
Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!
Jennifer was a wonderful kind person! She was a big help! Also, Romona
Everything was excellent, thanks so much!
Judy was so helpful and the facility was very clean!
all the staff was very nice and helpful
I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.
My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.
Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.
Romaine was super nice and very helpful!
the staff was helpful and courteous
The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.
I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!
The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.
Very friendly and courteous staff!
The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.
The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site
Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.
The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.
Staff was extremely friendly and helpful.
excellent friendly service
Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX
It would be nice to have availability during later hours
Easiest, fastest and most pleasant experience I have had renting a storage unit!
The amount that you pay for a unit does not justify the amenities of the property.
The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.
The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.
The staff was most helpful and accomodating. I felt secure having my belongings there.
Really needs to be 24-7 access.
I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.
I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.
Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!
Good service, quick and efficient clean facility good equipment. Thanks.
I will use your location again in the future
I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.
Wonderful experience. Thank You. Bob Burnett
I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.
Everything was explained clearly and effeciently
Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.
Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.
The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!
Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.
Just awful. Bob Harris was an ass.
was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!
As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed
The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :
I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.
I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.
This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.
Great staff and great availability. They worked with our schedule and needs without flaw.
Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.
made the whole ordeal a simple experience
I wish they had later hours but the staff was awesome!!!!!
We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.
Would suggest your staff tell aprons about free boxes that may be available inside
my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility
My new favorite U-Haul Store!
The staff was very friendly and helpful.
Great, friendly helpful employees, clean and secure building
I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.
U-Haul kept raising the price twice in the last 6 months, but otherwise great service!
Courteous, helpfull nd friendly.
Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.
Great experience, very easy to get things taken care of
For what I paid for about 2.5 years the hours should be till 10pm or 24hours.
Great staff. Very friendly, very helpful.
The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor
Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you
Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.
Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.
The employees did an awesome job with everything.
Thank for used your storage since August 2011. Appreciated that.
I was very impressed and pleased with my experience with this facility.
The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.
Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.
The man at front desk could have been more friendly. Price is high for what it is.
I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.
The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.
Staff was always helpful and movers were able to move our furniture easily because of the large elevators.
Very pleased at the customer service I received.
The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!
staff always very friendly and helpful
Great Service and People UHaul is the BEST In Moving .
Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times
I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.
The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.
My experience was excellent. Staff always helpful and friendly.
The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.
good job to all of the uhaul works.
Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.
What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.
It was ok. It could have been more accessible though.
I caught an employee red-handed stealing three of our items. I will file a complaint!
I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!
Good, hours could be extended or even 24 hours. But overall good experience.
Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :
The staff was very helpful and friendly!
The attendants were helpful, even when it was very busy.
Very good service and nice staff
reservation print stated 24hr access Thats why I rented then I was told access till 7pm. shopping other facilties now
convenient location. Pleasant staff
Clean and easy to use - good carts, lots of space easy elevator, cool inside. The staff was a bit complacent nice but not really `willing to wow me with service` thus I cannot give an excellent
The fact that the hours are limited in when you can access your storage is ridiculous. Also, the price increase was unnecessary for the service I received.
Very friendly and willing to help with any problem
Staff was courteous and answered all my questions.
Service was awful.
We are canceling.
Bathroom in the storage area could be cleaner, but very good facility overall.
The gentlemen who took care of me at the service desk was not overly helpful to some of my concerns. Another friendly and helpful female agent had to step in on multiple occasions.
Staff was very helpful..U-haul made it so easy to unload vehicles with docks and carts. This was very helpful and convenient.
Access hours to storage were somewhat limited but not a huge inconvenience in our case.
I rented a storage unit with a column through the middle which I was told warranted a discount. I do not think the discount was sufficient.
service was great and I really liked the carts that were avaible for our use. thanks
storage was nice i wish it was a bit bigger for the price that you end up paying for it. great staff thaey were very nice.
The 7PM closing time was extreamly inconvenient
I wish the storage was open later. 9 or ten at night would be a better closing time in my opinion.
This is my second time to use U-Haul at Slaughter Lane. I have been very pleased with the facility and especially the staff - always friendly and helpful.
The sign outside and the website said that the facility offered 24 hour access, but it didn`t. I was able to work around the access hours, but I would`ve like to know beforehand.
Staff was very helpful and friendly and the facility was very clean. All in all a very good experience.
Went smoothly and everyone was helpful and courteous.
What I reserved was not available and I was not given the $50 as advertised on your door. I would have found another place to rent if i knew that
I did not appreciate your price increase so I terminated lease.
everyone was very helpful. very easy process
It would be nice if we had access to the storage units a little longer than store hours. For example, maybe they could be available until 10 pm.
Deborah was great and made my experience fast and easy.
Not all the information regarding the storage unit price and conditions was disclosed properly. Felt like a bait and switch scheme. What began as a positive experience, ended up a negative.
The location was good and the facility was well maintained. The staff was courteous and helpful. Overall a good experience.
I would definitely use this facility again.
Offer better hours much less some type of discount for US Army situation due to inability to be in one place for a very long period of time over the past 3 years.
I went to the facility many times for various reasons and not once did I have a bad experience, every single employee was very helpful and courteous. It was a pleasure working with them.
Very helpful friendly staff
I work 12 hour days so it was somewhat difficult to find time to get to the storage during UHAUL`s access hours.
The employees were very nice while guiding me through the procedures of using the storage. They made my truck rental drop off procedure extremely easy. Over-all my experience was very good.
The only drawback are the hours that the facility is accessible. But I feel that my items are well secured, which puts this place at the top of my list!
Friendly customer service.
Very helpful and straightforward. Did not try to sell us extras. Told us all we would need to know upfront.
There is no lighting in my storage area. The area does appear secure though.
The personnel were very friendly and helpful.
Glad I found you when I moved to Austin. Thanks
On the website, it advertises that the storage unit access is 24 hrs but when I checked in to my unit, I was informed that it wasn`t true. Please update website to reflect the truth.
Cashier was very helpful and friendly
i have never rented a storage before but the staff was very helpful and helped me pick the right storage for me. i feel very good about storing my stuff here
Very clean facility. The staff was very professional and helpful. This location sets the standard for what a well run business should be. The pleasure was mine.
The location I am storing my items at was very clean, I received wonderful customer service and look forward to doing storing my items worry free.
we very much enjoyed being able to have a quality storage provider as we downsized to move into our motor home fulltime thank you we have nothing left to store
Some staff signup person were excellent. Later, staff to contact about ongoing issues were not so excellent. The location makes navigating past trucks difficult.
Everyone was courteous and helpful during the whole moving experience.
The facility closed to early in the evenings.Also, the staff there were always surly and seemed to be inconvenienced by customers. I had to wait while a staff member texted someone.
The temperature in the non-climated controlled area was always good and that`s a big plus. Yes, to all the above questions and I would use this facility again. Thanks so much. MJVictor
The staff and storage facility provided excellent services. U-Haul continues to exceed my expectations. I would recommend U-Haul to anyone.
They were always very helpful.
Using this facility was a very pleasant experience!
This facility and Uhaul`s services worked very well for my needs.
The staff could`ve been friendlier and there were a lot of bugs in the stuff that I had there. Luckily, it appears there were no rats. The hours were not convenient, mainly when moving in/out.
No problems. Very helpful staff. Conveniently located facility.
Information misleading, adverstized but not provided, customer service poor, access to facility too limited.
Need to get rid of the bats!
Your whole system is rude and unhelpful, not to mention ripping people off!
I was at the store 9 minutes before the store was scheduled to open and the staff invited me in to shop around.They were gracious,helpful and surprising very pleasant.
excellent first experience with uhaul storage
The facility itself is fine, but the employees are incredibly dumb and incompetent. I will not use this facility again and will not recommend it to others.
The toilet was stopped up and close to overflowing but the rest of the facility was very clean and nice. The young lady who helped me was very pleasant and helpful!
They should prorate when you stop using the storage unit up before the month is up.
I made a reservation for a truck based on the measurements she gave me. When I arrived, the truck was much smaller than anticipated and consequently could not finish my move. Very bad cust. ser.
The light in front of my unit appears to be burned out.
The facility met our expectations
My only complaint is that they raised the rates on my unit a month after I moved in. A pretty low blow.
The facility was excellent although a tad bit too expensive. The staff was friendly with the exception of one of the managers that was rude every time I interacted with her.
The whole experience was fast and smooth. I have used U-Haul for moving, but never used the storage. I am very, very impressed. The service was great. Everyone was helpful. Keep up the good work!
good, woudl like to have been prewarned about the spefic lock needed
Staff didn`t always demonstrate good customer service. Several times I was hung up on. There were also instances while I was at the location that I was ignored until I asked if anyone was working.
Friendly and accomodating staff.
long story short, your co aggresively persues customers who are paying, yet still accusing and threating through emails and calls. Won`t use again
we have been at this facility for afew years we were down sizing to a smaller unit.
employees need to be more professional and customer service oriented. you can say many things with a smile on your face, even bad news goes over better with a friendly countenance.
I would have stayed in your facility indefinitely, however your rental fees are much higher than other equally equipped facilities in the area.