Customer Reviews for U-Haul Moving & Storage at Slaughter Lane
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Slaughter Lane
This is the third or fourth time I have used this location. I keep coming back because when I reserve a truck, it is always ready and the agents are always courteous and helpful. I have to drive a little further to pick up and return the truck, but it is worth it.
Hire more staff to deal with end of month rush. One (very hardworking) lady was at the cash register with a line out the door that took ~1 hr to move through.
The gentleman who checked us out to pick up our Uhaul was very friendly and helpful. I appreciated his good attitude and cheerfulness.
The people at this location were very generous.
would prefer you stay open later
The pickup and return location 9001 S. I-35 was very good. The issue I had was the reservation system - it reserved a truck for me on Sat. but after I reserved it, the system gave me a truck at 5:30 pm and that was not what I needed. However, when I contacted a live person, he was able to accommodate me but on the next day which was Sunday. The online reservation system needs work so the customer can tell if a truck if available during the day when my moving crew was available.
I didn't care for this at all. Was unacceptable
I continue to be very happy with UHaul.
It would be helpful if when reserving via the web that the inventory shown in a specified location was accurate. I had to pick up in a location far out of my way.
Truck A/c only worked on low.
Truck had several service lights turning on and off as I drove.
The location was great but I rented a pick up was told there would be one but when I got there they only had a cargo van. They were telling everyone that they were having difficulty because the schedulers at the 800 number were making the mistakes. The store was full of ALOT of angry customers.
The staff were friendly, very quick and amazing. Im a Director of customer service department and i enjoy seeing another business give the same upstanding service as i require from my staff. Great job guys!!!
There was only one person at the desk to sign people up for the rentals. She did a great job, but it was still a long wait. Most people ahead of me mentioned they had a reservation. If there are a high number of reservations, there should be more staff that day.
Rented a truck with mechanical/electrical problems...two breakdowns...had to divert 87 miles in our personal vehicle to San Angelo for a hotel & U Haul location for second truck...you need to upgrade your equipment...in the future I will go elsewhere...I won't even rent a trailer from U Haul in the future
It was a good experience, the staff were great and prompt I was served well and in a courteous manner. Thanks to all
Renting with U-Haul was a awesome experience. The truck was very clean & the pick up & drop off experience were great.
A clean truck that doesn't leak. I don't believe there is any sealant between the cab and the box. Also, when I call to complain, not hanging up on me would be a step in the right direction.
We did a night drop, smooth process
the only problem long lines to deal with but sales person was really helpful and really nice,,,
Great service and great vehicle thanks
Excellent and very knowledgeable
Good to go. Very streamlined process that made for an easy drop-off.
Driver side visor was broken.
Excellent service and fair price when I was in a bind. Home Depot caused me a lot of frustration and you helped me out during a stressful time. Thanks.
Everyone was very nice and friendly.
Vehicle I clean and near new. Rental process was quick and easy. Thanks.
It was a very good experience.
Incredibly friendly staff!
My experience with uhaul and equipment was great. Friendly staff too!
The owner/manager is very friendly and good attitude with deaf people. She knows how to communciate with deaf people. I`m very impressed of her !
This is the most professional and efficient U-Haul location we have ever used. That's why we keep going back to it.
The mileage rate per mile is a little high however
N/A . Friendly helpful service. Thank you.
Rude staff. Unauthorized charges made to my debit card. Poor communication. do not recommend!
Rude staff. Unauthorized charges made to my debit card. Poor communication.
The entire experience was perfect. The truck was ready when they said it would be, it worked fine and the return was flawless. I'll use ya'll again without hesitation.
Wonderful experience! The staff went out of their way to help me out. I was late with my pickup and needed more time to finish my move. TJ made it happen!! She was extremely helpful and I am grateful!
The location was nice
The company communication over all horrible
will recommended that no one uses you
The two guys working the lot were Great, Throw them a little bonus. Walter Netzke
Everything was great. I received great customer service.
After made reservation I had to endure a waste of time frist wait in line for reservation Wait line p/u hook trailer . Wait in line for up date trailer # total 50 min.
Everyone was very helpful and efficient.
My rentals a fees were not clearly explained to me. The customer service inside was good, but the guy outside hooking up the equipment was not helpful and unprofessional.
Staff was very accommodating when we told them we needed the moving truck for a few extra days.
It was a great experience. Everyone was very knew what to do and had a good working knowledge of the their products. They were very friendly and helpful.
Give a discount since I rented a trailer 2 months in a row. $158 one way to Lubbock from Austin is a little too much $$$. Allow the stores to be able to give 10%-20% off !
The staff was friendly. They had a very family environment . I would use them again for sure.
Excellent customer service! Thank you for making our move easier!
When I arrived at the location, their system was down or moving very slowly...the customer service reps, TJ and (I can't remember the other lady's name...but I've seen her there before) were still very attentive to the waiting customers and still managed to get their jobs done and accommodate the rentals. They did a fantastic job!
Clean and a great place to store.
our entire experience was exceptional. From the ease of online reservation, to the incredibly friendly and helpful counter staff, this location rocked!
I called to rent a 6 x 12 trailer for 24 hours. The reservation lady said if I picked it up at 9 am I would have to return it the same night but if I waited until 4:45 pm I could keep it for 24 hours. When I got to the store at 4:45 pm the people at the counter said I could only have it until 8 am. We were so made we had wasted the whole day waiting on 4:45 pm and now we were forced to work all night to move and return the trailer before 8 am.
I am not impressed by lying and unprofessional business conduct.
Leave more details on the correct place to leave vehicle after hours.
Great customer service at this location, both from the main desk and from the crew who helped me hook up and drop off the trailer. No delays whatsoever!
I've only found of of the many UHaul locations I've used that was bad, and it wasn't this one.
You need a better selection at your other locations. I would have preferred to rent the pickup truck from
the location at:
11833 Manchaca Rd, Austin, TX 78748
Judy at the check out desk was very helpful and made the check out process simple. Thank you
Had some problems with broken items and the Uhaul at austin call me every week asking when I was Going to pick them up
Excellent and helpful office staff.
It was busy but the lady that checked me in and the one that checked me out were extremely nice and friendly. It was a pleasant experience which I was not expecting. The only down side is that from the $19.95 price advertised I ended up paying $50. Not cool.
boxes weren`t delivered and shipped on the dates that I scheduled as a result of a misunderstanding. I`m profoundly dissatisfied with what happened and its impact on my move and family
Person who checked in our equipment was rude, he tried to blame a clearly stickered strata dent on us. Was not a good experience
The staff was very nice and accommodating even when I made an error on the reservation. Also, loved that the website connected me with the movers we used. The movers were excellent & u-huals setup allowed me to pick the best team for my moving needs.
The only thing I want to complain about is that....I rented an auto transport and I wanted to make this a one-way instead of bringing it back to the original location. I understand the cost of the one-way, but not the cost of wrong destination charge. This was absurd. Don't you guys just move these from one location to another. I frequently rent from you guys and another $220 to drop it off is crazy.
No issues at all. Will repeat the trailer rental at some point this summer.
Had lots of challenges at pick up time. Computer wouldn`t release U-box. It was stacked 5 deep on arrival etc, but the team pushed through these obstacles well. All worked out in the end. Thanks
Don't let customers think they've scheduled a drop off location. I vocally confirmed it twice, then I get a call saying I have to drive out of my way to drop off the trailer
The express online check in provided no benefit to me whatsoever. There was a long line when I arrived and I did not have an option for a faster check in. Not sure why you provide the service as it only seems to benefit the staff.
I was charged for an extra day, but that error is currently being reviewed so I am confident it will be rectified. Otherwise this is a great location that I have used many times and will continue to do so.
They were quick and very helpful- I would definitely return to this location
Everything was great. The staff was happy & friendly, and not looking to milk every dollar from me. I'll definitely use this location again when I need a uhaul.
Everyone was very friendly and helpful, and I really appreciated not being charged for a full extra day after rain delayed my move and I was an hour or so later than the scheduled delivery time. I would definitely use this uhaul location again.
After loading my furniture in the truck, it wouldn't start I believe the ignition was defective. Then I had to wait 3 hours for roadside assistance.. I'm really disappointed.
The customer service at this location was very poor. The manager was also onsite as well and it was still bad. These people moved very slow and had no concsideration of other appointments their customers had, they just continue to work slow and chit chat about nothing related to UHAUL with others. After waiting 20 minutes to get my equipmnet that was already reserved they made me go outside and hook it up with another agent. While the agent was hooking it up he told me to go back inside where there were now 4 people in line. Instead of taken care of me while I already had to previously stand in line for 20 minutes they made me wait in line againg for an additional 20 minutes. These agents worked to slow and had no customer service experience whatso ever. Due to UHAUL making me 1 hour late I missed my appointment. I WILL NEVER GO TO THIS LOCATION OR USE UHAUL AGAIN AFTER THIS EXPERIENCE!!WHAT A JOKE UHAUL!! UHAUL YOU NEED TO GET BETTER MANAGEMENT!! To add the agent getting even hook my equipment up properly I still had to finish hooking up the equipment after waiting 1 hour!! I would recommend anyone trying to use UHAUL to try to competiors first, make UHAUL the last resort after this experience!! IT WAS AWFUL!!
The staff was fast and friendly. They even waived my extra miles since there was a detour on I-35 due to police activity. I would definitely use this location again!
this is the best Uhaul store I've ever used. One suggestion- there was some grease in the back I had to clean up first and the cab/cup holders in the cab had old food in them. Otherwise, good reliable truck and fast service.
Although the truck was very clean, it was extremely hard to hold on the road. It appears to need an alignment or something else is wrong.
Wonderful experience, would recommend to everyone. Staff was professional and extremely helpful and the unit was clean and secure.
Friendly staff and very knowledgable!! Best U haul location I've been to
The equipment was clean, however vehicle had a tire blow out during trip. The roadside tech commented that something struck the wheel, which I agree at some point, but that didn't occur during my trip. Tire blew while braking on exit ramp with nothing but grass on tire side. The roadside crew responded incredibly fast and changed the tire efficiently.
After tire was changed and night fell, it was clear that all right side lights (brake, turn signals) were not operational. This was not obvious when truck was picked up during daylight.
Truck also had repaired roof damage that was not revealed to me orally affecting the integrity of the seal during rain. I did not know this until reading the additional paperwork after bringing the truck home. The paperwork noting the damage and absolving uhaul of liabilities was not given to me until I entered the truck and was presented more like a receipt or a bill of sale. I was never given an opportunity to walk the truck and note damage myself.
In the end, I got about what I was expecting, but perhaps uhaul should strive for more than blow outs, vehicles that can't pass inspection in any county, and damage that could compromise the integrity of your customers possessions with fine print and a legal asterisk.
Your website says a 20 ft truck is for a 3 bedroom house. I moved out of a small 1200 sq ft condo and my stuff didn't fit and I don't have a lot of stuff so your website is misleading. While packing I got concerned and wanted to change to a 26 ft truck but was talked out of it by the U-Haul people at the pick up location. I ended up running out of room packing the truck. Had to unload everything at the U-Haul parking lot and reload a 26 ft truck. I spent $250 on moving help on the 20 ft truck that was wasted and paid another $250 to unload and reload. I started loading at 9:30 am and didn't finish until midnight. I am 59 yrs old. This almost killed me. Plus the first truck was packed perfectly. In all the hast repacking a 2nd truck things were damaged in transit. The 26 ft truck I ended up with was a crappy, dirty, 10 yr old truck with 130m miles that I drove 1700 miles. It burned oil and spent an hour on the phone with roadside help and had to add oil to the piece of crap truck.
I am very disappointed with the whole U-Haul experience and think that I should be compensated for all of my trouble. I may never use or recommend U-Haul again. If I don't get a response from this, you will hear from me by phone.
Friendly and competent folks. Very smooth and easy to do. Thank you!
Very professional staff. Had no problems at all when I rented a truck there.
Staff was extremely polite, knowledgeable, helpful, efficient.
The lady behind the desk was so rude and she seemed like all she wanted was for all of us in line to leave.
I rented from uhaul twice this past week and both times the equipment I reserved was not available. The people that worked at both places were apologetic and offered other equipment/solutions. Thank you for that!!
Used after hours drop off It was a little crowded, but very convienant
The cargo trailer I reserved was ready on time as arranged. It took just minutes to do the paperwork, hitch up and be on the road. The return process was just as easy. I show my appreciation with repeat business and referrals. I have given both. Thank you for valuing my time.
Very clean. Excellent customer service.
Excellent service. The employees knew what they were supposed to and we're very courteous. I would definitely use this location again.
Great service. Nice and friendly staff. When returning, it was busy but Daryl Bevers quickly made time available to assist me, and I was on my way within 10 minutes. Fabulous. Kudos to him !! Great employee !
email the bill the next day
I think everything was fine.
The representative was very friendly and helpful.
Side of the truck should say "Arm and a Leg" instead of $19.95. Website is too deceiving....be up front with costs....thought I was going to walk out spending about $40-$60...which is higher than originally though but is manageable....but ended up spending about $100. Have more incentives for returning to store it was rented from....never using uhaul again....just going to pay for movers.
I was off the lot before I noticed that there was less gasoline in the tank than the 1/2 tank that was promised.
This location was very helpful as I was simply dropping off. However, I would like a manager to contact me as I was placed into a very dangerous nearly un-driveable vehicle.
We dropped off the tow dolly Sunday Night after hours. The drop off area was full, but the instructions for after hour drop off was on our contract and at the door. No problems.
all my stuff got wet including rare records... I chose a climate controlled unit so I can keep these things safe and not have them possibly get ruined in my house by fire or flood
Thank you, U-Haul in general has proven to be most convenient, economical, helpful, and secure.
This location was always busy and despite this, the staff greeted me and the customer service they provided was second to none I have experienced!
The only issue I encountered was the hired movers- I would not recommend using the particular movers Sun West- to anyone moving one way.
Thanks for the prompt processing.
Customer service at Slaughter Ln was just excellent. I've rented with the lovely lady before (apologies for not remembering her name). Equipment wasn't clean. Cigarette butts and ash in the ashtray. The rear of truck not swept. Overall good experience. I'd definitely come back. No other cheaper and easier option. Gotta be honest. :)
Sales rep was very pleasant and helpful. Truck drop-off attendant was very helpful, and accommodating. Surprisingly good service.
The only thing that has ME upset is the fact that I had to pay for mileage BACK to where I rented the truck from....WHY was this NOT a one way rental????? THAT, cost me nearly an EXTRA 100.00. THAT, I am NOT happy about!
The best customer service I could ever expect was provided to me. These ladies are the best! I often have to transport items from one place to another and I don't have to worry about anything at all.. I am in good hands when I come to them!
Very friendly, very fast and efficient.
Absolutely the worst customer service I have experienced in quite some time. I was late to pick up my uhaul and it wasn't even ready. I spoke with someone and let them know j was going to late, then got a snarky phone call from a very rude lady stating 'you must have spoke with our call center because that is not ok' so then I asked about late fees in case I didn't get it back on time and again got a very rude reply with lots of attitude. I will not be returning to this location. I work in customer service and this was again the worst I've seen in years.
I have used this location many times. Very efficient operation, friendly people, always willing to help.
Fix your order processing (automation???) - it took too long to input required data.
Excellent if U-Haul`s automation had worked. Both pick up turn in - a 15 minute wait processing the order. PAPER AND PENCIL WOULD HAVE BEEN FASTER!!!!!
I noticed that a few hours after I returned the truck I rented and made full payment in cash, my bank account still was showing the same charge as pending payment from my checking account. I had to go back to store the next day to clear this error.
I had a great experience. Clean facility, equipment and friendly employees.
Nothing..yall did damn good
Super friendly customer service during pickup and drop off.
The women at this location need to were skirts short ones.Maby Halter tops during Summer months. Excellent Experence.Thanks Uhaul
Very fast and friendly service.
Extremely efficient and friendly staff.
The staff is super knowledgeable and efficient, real pro's.
Great overall and quick to get in and out.
Staff was always very friendly and helpful
I was charged for two days when I returned it the same day, just 20 minutes after the location closed. U-Haul always seems to be full of hidden charges and I won't be using them again.
I came in and the lady there helped me with a big smile the entire time. Great staff, great crew, always ready to get everyone serviced and on their way. Seamless experience. Thank you everyone. Great job.
The online reservation to secure a storage unit was great, as was the quick and smooth, no strings attached or headache, for moving out. Thank you!
Staff was courteous and thorough. Drop-off was very convenient.
Fast and efficient service
After a very bad experience at the Ben White location, this location came through for us. We were able to complete our move under budget, with time to spare.
My contact was Jennifer, she has great phone manners and represents UHaul very well!
Fast and easy...great experience
Thank you for easy reservation online.
I reserved a trailer with a ramp assuming it was one with the motorcycle wheel notch in the front because the picture online showed it. The trailer wasn't at this location (turns out the email telling me it wasn't there got sent to SPAM).
Long story short there was an actual motorcycle trailer on the lot that was cheaper to rent than the one I reserved (it was a 4X9 instead of 5X9 and actually had the wheel notch). Service lady was really helpful and she saved me time and money!
Judy and Jennifer were great! Thank you.
Check in and check out were quick and professional
Judy is very helpful and friendly!!! I appreciate all her help!
Easy return of vehicle. Very professional staff.
Great experience. Tracy is the best! Thank you, I will be back.
Everyone was very friendly and helpful. Pick up was very quick and drop off was even better!
The staff members who helped me were friendly and helpful.
Dropped off keys in overnight box. Simple
The inside Customer service people and the technician that serviced my rental were outstanding!
Reservations for truck and storage unit were not in system when we arrived. We were given a $50 voucher and paid higher fee for climate control. Not easy on a fixed income.
Everything was awesome and staff so nice.
I walked in around 7am-ish to pick up my truck and all three people behind the desk were not very friendly. I walked in said good morning and I was greeted with no response in return from wither three. Horrible customer service.
More availability of small trucks on weekends.
Great overall experience and why I keep coming back!!!
Great, awesome, fantastic service....keep it up.
Manger inside was pleasant and helpful. one of the outside employees was reasonable, the other one was hostile and not helpful. He is not someone i would ever want to deal with again.
I have had to visit Uhaul on a number of occasions and I have always been please with the service.
Great experience. Friendly staff. The can ended up costing more than expected, however.
Happy all my items delivered with no damage. Great job!
We pulled up to the equipment drop off location where the sign instructs you to wait with the equipment for someone to come out and help. However, after 10 minutes, no help had come. Someone came out and helped the truck who arrived after me, at which point I went inside to complain. When someone finally came to help me, I was instructed to back the trailer into the line of trailers. When I didn't back it up correctly on the first try, the employee just stood there shaking his head at me. I told him just to get in my truck and back the trailer up since he obviously wasn't happy with how I was doing it. The employee begrudgingly did my paperwork after when he found out the people inside hadn't done it. Overall poor customer service, and I wouldn't recommend this uhaul location to anyone.
I have used several storage units across the country depending on the job site location and by far this is my favorite location. Very helpful staff. Hope to be in the area again.
Very helpful and friendly service
The manager refused to allow me to occupy two storage spaces. I was paid through the 26th of this month and they would not pro-rate.
Limited unloading/parking for storage customers These few spots are frequently occupied by rental equipment making it impossible to access your storage This issue forced me to find storage elsewhere
While I only had a few interactions with the staff, they were all wonderful. The staff at this location was helpful and friendly.
Had no idea what to expect and was VERY pleasantly surprised. Thank you.
Awesome experience if I ever need storage again Uhaul will be my first stop.
Judy did a great job helping me. The services were clear.
The staff was friendly and professional. I also bought many boxes there which were SO handy. I would recommended them to friends and neighbors. I was happy to do so. Thank you!
Romaine took care of everything!
Better lighting inside units. Or plus in wall for lamps.
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
I like the fact that despite my best furniture was locked up in storage for over a year, there were NO BUGS or rodents having a field day in my stuff!
Very good service and quick set up.
Nice, informative staff and easy rental process.
We have used this facility before and though it is not as convenient as other u-haul facility the service we have received more than makes up for it.
I liked the free month given to me for using a truck
Wish you had more larger units. We checked 3 uhauls in Austin and never found one as large as we wanted.
I was pleased by the friendliness and helpfulness of the staff.
Judy Freeman was extremely pleasant, helpful and incredibly understanding. She made my cleaning out ordeal much less painful for me, a client for the past 14 years. Very satisfied, indeed.
There seems to be computer software problems UPOD when we checked in at facility.
Not a bad price and very nice facility with helpful staff! A+
Every encounter I had at this facility has been positive.
Wonderful customer service!
The only complaint I have is that the security card scanner on the outside of the building didn`t always work so I would have to walk into the office.
The staff was wonderful and very clean. I would come back if.needed. Thank you so much.
Clean. Accessible. Helpful staff. Terrible locks for sale bring your own disc lock
Yes. I would recommend my friends. Excellent service
The level of service was excellent from start to finish. The staff were friendly, helpful and professional. I will continue to do business with this facility in the future.
Romaine was very friendly and patient with us. When we came back the next day the driver pulled the truck to the dock and made it easier to maneuver. Customer service was awesome. Thanks UHaul
ALL of the STAFF at this location were VERY PROFESSIONAL and ATTENTIVE to my questions and needs. Please tell them `THANK YOU`.
I`ve used y`all`s services before, will do so again in the future.
Thanks! I had no issues with this location. I would use it again if I had to.
From the very first phone call to initiate the transaction I have had EXCELLENT service from ALL of the U-Haul people that I have met. thank you.
This is the third time I have used this storage and I will keep using it if I need to, it`s a great location thanks
The woman who checked me in for my storage unit Kelsey? was very nice and helpful.
Aside from an issue with my access card, everything went smoothly regarding my new account. Thank you.
Very disorganized office staff. Still have not heard if my UBox has made it to Maryland. Fingers are crossed.
They were always so kind and
A bit expensive, but very good storage facility.
Great facilities and staff.....keep up the great work!
I thought it was a little expensive yet after two years of not going to check ,when I did I was very happily surprised. The area was very clean,lit and my furniture was in very good condition.
The place was very clean.
I was very impressed with everything!! The staff was very friendly and helpful.I appreciated Judy`s help. She always had a friendly smile!!!
It is Way to hard to exit, due to location.
Convenient carts to take stuff up and down the elevator. My entire experience was great from the start. What helped a lot was the 24 hour access to my things. Loved it! Thanks B.C.
I have rented storage all over the country, this one is By by far the best exclamation
Everything was great. The staff was helpful and the storage unit met all expectations. And I love that the first month was free after renting a truck.
actual service good. time to get service when store is busy is way too long. in spite of time problem, available staff performs admirably
The lady I think Judy who checked us out was exceptionally patient and nice.
I will never use uhaul again. It is stealing when you charge a full months rental even when the customer moves out 1 week into the month.
You have some very nice and polite people working there. They were very courteous .
geat access to the building
Everything was great, storage is clean, staff was very helpful.
The storage facility was very convenient and accessible at all times. Staff were always friendly and available to receive new and returning customers.
First time ever using Uhaul for storage, it was excellent!
Uhaul was unusually very busy each time I had to visit. In addition to rent a storage room I rented a truck for a day. The staff were very helpful and service was excellent.
The service was very very good. I haven`t had any experiences yet. I just got the unit, but they make you feel secured. You don`t have to worry about your things
Very helpful and attentive staff!
Very friendly and helpful. I feel good about my things being stored there.
friendly, attentive staff. listened to needs and found solution. very satisfied customer.
This location rocks. The Ben White location was so rude that I did not want to rent from U Haul ever again. This location redeemed all that.
Peggy was very compassionate and helpful. I am a flood victim, she made my day
Great storage place with lots of convenient rolling carts, sooooo helpful! Thanks B.C.
The facility was kept clean and organized. I also enjoyed the convenient hours. It was a pleasant experience.
Expanded hours would have been nice, but then, so would valet loading/unloading and a free meal!!! Thanks, folks, for a great facility. mt
The person helping me took close to 30 minutes and had to consult her supervisor to book my u-box. The person helping me was not confident in what they were doing and seemed confused at times.
Negatives:prices, broken elevator, damaged ramp crevice needs repairs, customer parking used for parking empty trailers-can`t load/unload
Positives:very clean, onsite restroom, carts
Very friendly and helpful staff
Judy was very helpful and made my first visit very easy. She walked me through the whole process and answered all my questions. Judy provided me with excellent one on one customer service.
It was awesome, exactly what I needed. Thanks!
Just had to wait in line a bit but otherwise perfect
Great customer service, there was a young man that attended to the uhauls, we rented one as well, i forgot his name but wanted to state that he went above and beyond...
The only reason I would not use or recommend your facility because there is no prorated refund for early move out
Romaine is an EXCELLENT representative for your location!
The girl at the counter was very helpful and answered all my questions.
Convenient location, helpful friendly staff.
Every one there was very very helpful. I would highly recommend this location to everyone that needs anything related to moving. I am very impressed with this location. Thanks a bunch guys!
I became very ill stored what was left.My doctors said the short walks in the cool halls of the storage unit helped to restore my health.
The teller that took care of us was awesome I would recommend anyone that comes in to speak to her she was the most courteous one in the store, the other girls were rude,but she took care of us,
Outstanding experience from start to finish. Very impressed with the property, the place was spotless. The public restroom was nicer cleaner than some restaurant restrooms. A+++++
Excellent, fast service!!
Staff was rude. Facility was great but the poor quality of service made me happy to leave after 3 weeks and I will definitely warn anyone who asks NOT to go to this location
The woman who handled me was extremely friendly, funny and helpful. Handled everything quite efficiently. THANKS for a pleasant experience during a stressful time.
Jennifer was great/ She was friendly, courteous and professional with a good sense of humor
Top notch service here no doubt, everyone was very helpful anytime we had questions, needed help, etc. : Would recommend for sure!
Jennifer was a wonderful kind person! She was a big help! Also, Romona
Everything was excellent, thanks so much!
Judy was so helpful and the facility was very clean!
all the staff was very nice and helpful
I am a return customer.This location is about 10 miles from my home,but customer service is so exceptional, I don`t mind traveling.
My daughter and I have used this location numerous times over the last few years and have always been very, very satisfied.
Terrible customer service, more focused on taking customers money rather than gaining their loyalty, closed my unit to take business elsewhere and will not recommend uhal to anyone.
Romaine was super nice and very helpful!
the staff was helpful and courteous
The information and documentation requirements that will need to be provided at the storage facility should be listed on the online reservation documentation.
I walked in and asked if there were any speical going on that month. I was told in a very rude manner by an employee We dont have anything!
The staff was very helpful and accommodating. And the hours of access to my unit were better than other storage facilities I looked at.
Very friendly and courteous staff!
The staff was especially accommodating and kind. I was stressed out and they made everything go very smoothly and made me feel less stressed.
The website is not very clear. I thought I was renting a unit for less but reserved the wrong thing due to unclear site
Romaine was working the front desk and she was extremely helpful, I was able to get in and out in no time because of her. She gave excellent customer service.
The place overall is fine - the staff was especially good and the facilities clean and well maintained. However, storage rooms on the upper floors was a big time consuming pain.
Staff was extremely friendly and helpful.
excellent friendly service
Fantastic Judy and John were extremely helpful a perfect example of the good folks in Austin, TX
It would be nice to have availability during later hours
Easiest, fastest and most pleasant experience I have had renting a storage unit!
The amount that you pay for a unit does not justify the amenities of the property.
The customer service has really improved. The staff greeted customers with a smile and wave, and were very helpful. Keep up the good work, it really makes a difference.
The only issue I had was that I could not access my storage after hours, even with my card. Other than that, I never had an issue. The staff was always helpful, and the facility was always clean.
The staff was most helpful and accomodating. I felt secure having my belongings there.
Really needs to be 24-7 access.
I had a wonderful experience at this location. I have been to other locations and had unpleasant service. I will definitely be coming back to this one if I ever need anything.
I had a wonderful experience with UHaul storage. I just wish the Sunday hours were extended.
Especially appreciated your lady on the desk the day I checked out on monday early sept 10. I was not looking forward to move out/move in day - she kicked it off just right!
Good service, quick and efficient clean facility good equipment. Thanks.
I will use your location again in the future
I was in a bad place in my life financially, and U-Haul didn`t just work with me, they were compassionate. I have not seen this level of customer service in a very long time.
Wonderful experience. Thank You. Bob Burnett
I never had any problems/complaints whatsoever from this storage facility. Excellent experience and I would highly recommend this location for your storage needs.
Everything was explained clearly and effeciently
Thank you for your outstanding facility. The staff was always friendly and helpful. The unit itself was well maintained. Again thank you.
Lucinda was very rude. Became defensive. Reported to Bob the manager and nothing was done.
The girl in the office was great. She was so friendly helpful. After moving all day, I really appreciated her. The other people working were also friendly very efficient. Great experience!
Easy to set up and use, hand carts were a huge help moving in and out. People were very friendly and the website was easy to use. Wish you where open till 8pm.
Just awful. Bob Harris was an ass.
was mislead by web and reservation clerk that was 24 hr. access. I had to pay extra to get access until 10pm, and it didn`t work!
As a customer - they did fairly well.... If they were attendent to every need, I would have been more impressed
The Staff was always friendly and always helpful. I Loved everything except that, it was not a 24 hr access site :
I am not happy that I will not receive a pro-rated return amount for the unused portion of the month`s rental fee. It is absurd that U-haul keeps that money for something that I am not using.
I can`t believe you limit comments to 200 chars - I could write a lot but you don`t want to hear it. Sums up my whole experience-you don`t care about customers, so stop pretending. Using PS now.
This is my third time storing at this storage. I return because of the cleaniness, security, and I love the temperature controlled option. The staff is very helpful and pleasant.
Great staff and great availability. They worked with our schedule and needs without flaw.
Everyone was very helpful and courteous. Questions were answered thoroughly and process was very smooth.
made the whole ordeal a simple experience
I wish they had later hours but the staff was awesome!!!!!
We found rat/mice/geco dropings in the unit. We also found that water had been in the unit close to the door. One box had glued itself to the floor, and about five boxes had bad water damage.
Would suggest your staff tell aprons about free boxes that may be available inside
my rental was fully satisfying, from the counter to the yard the courteous and helpful employees made my experience very comfortable. my future moves will your facility
My new favorite U-Haul Store!
The staff was very friendly and helpful.
Great, friendly helpful employees, clean and secure building
I always felt the U-Haul storage facility was safe for me and that my belongings were in a secure/weather controlled place. Staff was helpful and pleasant.
U-Haul kept raising the price twice in the last 6 months, but otherwise great service!
Courteous, helpfull nd friendly.
Staff is very professional. I also appreciated the manager keeping his word regarding my particular needs.
Great experience, very easy to get things taken care of
For what I paid for about 2.5 years the hours should be till 10pm or 24hours.
Great staff. Very friendly, very helpful.
The security of this facility is poor. I have come to this facility several times and my access card has not worked. I have spoken to your staff and they say that it happens all the time. Very Poor
Yea I had no problems ,I have never had to stored anything in my life, it was a good experience to know that you were a big life saver. Thank you
Very helpful in getting truck and storage. Had trouble with credit card scanner.That took up a lot of time.
Access hours are limited as per the signs outside the facility. However, I received an e-mail that says I have been offered 24 hour access. This makes no sense. Please explain.
The employees did an awesome job with everything.
Thank for used your storage since August 2011. Appreciated that.
I was very impressed and pleased with my experience with this facility.
The rate is TOO HIGH. The lights did not stay on all the time and the hours were not good. Sorry.
Great experience. I especially liked the unit alarm system. The access time was the only drawback. But overall it was wonderful.
The man at front desk could have been more friendly. Price is high for what it is.
I used your U-Haul storage locator via e-mail. I was told that the 10X10 storage unit would cost $59.95 per month. When I arrived at the store I was told that the monthly cost was $159.95.
The limitation on this comment field is ridiculous. I can`t leave a meaningful comment.
Staff was always helpful and movers were able to move our furniture easily because of the large elevators.
Very pleased at the customer service I received.
The young lady pregnant that helped me with opening my storage account was AWESOME!!! She was very nice and so helpful! I am a patron that appreciates good customer service and SHE delivered! Thanks!
staff always very friendly and helpful
Great Service and People UHaul is the BEST In Moving .
Your hours were ridiculous. Paying as much as I did, it should have been 24/7 access like all other places. Getting off at 5 leaves no time to do work when you close at 7. Get with the times
I found a dead bat on one of the boxes I was storing. Also, unhappy that I did not get a rebate/credit for the unused portion of my rental for the rest of the month.
The U-Haul staff was very helpful. The storage access hours were convenient, but it was confusing based on the website as to whether it was or wasn`t 24-hour access.
My experience was excellent. Staff always helpful and friendly.
The person who helped me was GREAT!! Made my return and move-in simple and quick. Was knowledgeable and professional.
good job to all of the uhaul works.
Great experience. In fact this was a last minute request due to another storage facility not working for me. U-Haul did everything they could to assist me.
What an efficient team! They are the best yet on my U-Haul experiences. Thank you!!! Highly recommend them.
It was ok. It could have been more accessible though.
I caught an employee red-handed stealing three of our items. I will file a complaint!
I very much appreciated all the friendly people in this store.. They were fast and friendly in answering all my questions.. I would recommend u-haul to all my friends and family.. Thank you u-haul!!!!
Good, hours could be extended or even 24 hours. But overall good experience.
Very good deal with one month free storage with uhaul rental since I only needed the month. Well worth the money. Mostly friendly staff signing up but great staff checking out. Quick simple and easy :
The staff was very helpful and friendly!
The attendants were helpful, even when it was very busy.
Very good service and nice staff
reservation print stated 24hr access Thats why I rented then I was told access till 7pm. shopping other facilties now
convenient location. Pleasant staff
Clean and easy to use - good carts, lots of space easy elevator, cool inside. The staff was a bit complacent nice but not really `willing to wow me with service` thus I cannot give an excellent
The fact that the hours are limited in when you can access your storage is ridiculous. Also, the price increase was unnecessary for the service I received.
Very friendly and willing to help with any problem
Staff was courteous and answered all my questions.
Service was awful.
We are canceling.
Bathroom in the storage area could be cleaner, but very good facility overall.
The gentlemen who took care of me at the service desk was not overly helpful to some of my concerns. Another friendly and helpful female agent had to step in on multiple occasions.
Staff was very helpful..U-haul made it so easy to unload vehicles with docks and carts. This was very helpful and convenient.
Access hours to storage were somewhat limited but not a huge inconvenience in our case.
I rented a storage unit with a column through the middle which I was told warranted a discount. I do not think the discount was sufficient.
service was great and I really liked the carts that were avaible for our use. thanks
storage was nice i wish it was a bit bigger for the price that you end up paying for it. great staff thaey were very nice.
The 7PM closing time was extreamly inconvenient
I wish the storage was open later. 9 or ten at night would be a better closing time in my opinion.
This is my second time to use U-Haul at Slaughter Lane. I have been very pleased with the facility and especially the staff - always friendly and helpful.
The sign outside and the website said that the facility offered 24 hour access, but it didn`t. I was able to work around the access hours, but I would`ve like to know beforehand.
Staff was very helpful and friendly and the facility was very clean. All in all a very good experience.
Went smoothly and everyone was helpful and courteous.
What I reserved was not available and I was not given the $50 as advertised on your door. I would have found another place to rent if i knew that
I did not appreciate your price increase so I terminated lease.
everyone was very helpful. very easy process
It would be nice if we had access to the storage units a little longer than store hours. For example, maybe they could be available until 10 pm.
Deborah was great and made my experience fast and easy.
Not all the information regarding the storage unit price and conditions was disclosed properly. Felt like a bait and switch scheme. What began as a positive experience, ended up a negative.