Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff at this location were overwhelmingly helpful and customer service was their priority. The rental was straightforward and the equipment was well-maintained and spotless. Highly recommend!!!! All Charlotte UHAUL locations are not the same by any means. This location is awesome!!!!
Shawn Winsor
Rating:
3.0
Quick and easy service, but the truck was in very poor condition. It revved very high before shifting gears, and when it did shift, the truck lurched and the steering wheel pulled. I reported this to the gentleman who received my truck upon return.
STEPHANIE COOK
Rating:
5.0
Customer did not leave a comment.
jackie mitchell
Rating:
5.0
Customer did not leave a comment.
Suzette Lord
Rating:
4.0
The technician was very friendly and helpful, but my appointment was at 830 and I wasn’t seen until 9.
Melina DeLeon
Rating:
1.0
Been here since 8 this morning and was sent next door with a light harness kit, which the tech at U-Haul refused to install. After two trips next door U-Haul has still not sent me with the correct kit. There is only one young woman at the U-Haul desk that is helpful. There is a definite problem with the employee attitude at this U-Haul location, and in my opinion it starts at the top.
larry paffrath
Rating:
5.0
Customer did not leave a comment.
Patrick OBrien
Rating:
1.0
Radio didn’t work. Gave it to me with the gas tank on E. App crashed during mobile pickup and I couldn’t get back to my in progress checkout.
Aaron Farmer
Rating:
1.0
When I arrived during business hours no one was there to help me… I had to wait 10mins before the employee walked back into the building. She smelled like marijuana. She was very rude and acted like she didn’t want to answer many of my questions… I will never use U-Haul service again!!!
Patricia Cunningham
Rating:
5.0
Great staff. Highly recommend.
Steven Torlay
Rating:
5.0
Great service as always
jackie mitchell
Rating:
5.0
Customer did not leave a comment.
lewis howze
Rating:
4.0
Customer did not leave a comment.
Michael S Ruffin
Rating:
5.0
Customer did not leave a comment.
amit verma
Rating:
5.0
Excellent service done for me , thanks.
Jose Cushcagua
Rating:
5.0
Oil and grease the hitches on all the trailers.
Robert Beam
Rating:
4.0
The Interior Driver Cab could have been cleaner. The Steering wheel was sticky.
Your staff was very friendly & attentive. Special thank you to LaVonda.
See you next year.
Earl Ware
Rating:
5.0
Great customer service
Troy Chapman
Rating:
5.0
Customer did not leave a comment.
Lawrence Goldstein
Rating:
5.0
Staff members who helped us with check in and check out were very friendly and effective.
Ryan Barkes
Rating:
5.0
Keith and staff are the best.
Deborah Davis
Rating:
5.0
Customer did not leave a comment.
Julian Powell
Rating:
3.0
Its ok. One hispanic man doing the hitch was really nice.
Ash Gerlach
Rating:
5.0
Sasha & Keith at U Haul on S Blvd in Charlotte, NC, made everything so easy! They are friendly, professional, and have the customer in mind! Made my move very smooth. I had an issue with getting back on time, and I was helped with care! Could not have asked more.
Tom GRICE
Rating:
4.0
Nothing based on my time there. Management team and employees were great and very professional.
FRANK MUCERINO
Rating:
5.0
Customer did not leave a comment.
Eugene Hicks
Rating:
4.0
Speed up the process I even booked and confirm my reservation online and it’s still required too much time in the store
Todd Vrcan
Rating:
5.0
Customer did not leave a comment.
David SMOOTS
Rating:
5.0
Customer did not leave a comment.
anna hamby
Rating:
5.0
Mr Washington and his staff made things easy! Great place to rent. I’ll definitely use again!
Ann Bitter
Rating:
5.0
Always good service
jackie mitchell
Rating:
5.0
Customer did not leave a comment.
Danny Simpson
Rating:
5.0
Customer did not leave a comment.
Clarence Pearson
Rating:
5.0
Truck check engine on truck was running rough but over all the team was awesome
JOHN LEDESMA
Rating:
5.0
Tener personal biligue
willam Quintero Fiqueroa
Rating:
4.0
Customer did not leave a comment.
Kevin Harrison
Rating:
4.0
Customer did not leave a comment.
Sarah Coleman
Rating:
5.0
Customer did not leave a comment.
JEFFERSON WILLIAMS
Rating:
5.0
Customer did not leave a comment.
Gray Smith
Rating:
5.0
Customer did not leave a comment.
ROBERT MCAULLIFFE
Rating:
4.0
Customer did not leave a comment.
Jodi Leonardi
Rating:
5.0
The manager, Keith Washington, is always helpful and gets everyone in and out quickly.
John Hendrix
Rating:
5.0
Customer did not leave a comment.
Kerristan Benbow
Rating:
5.0
Service was friendly, helpful, and efficient. No suggestions at this time.
Scott Starling
Rating:
5.0
Customer did not leave a comment.
Daniel Wendover
Rating:
4.0
Customer did not leave a comment.
Jeffrey Barnes
Rating:
4.0
Very nice people, fast and easy to drop off
William Rice
Rating:
5.0
The young Princess who assisted me was awesome! Very helpful, very knowledgeable, very efficient, I will always recommend this location King Keith always has very professional and helpful people serving his customers in top notch fashion! Thank you this location and the entire team especially the young lady who assisted me!
JAMES RANDOLPH
Rating:
4.0
Customer did not leave a comment.
Osmery vidal
Rating:
1.0
The U haul smelt like cigerettes and was not left clean. I cleaned the truck and when I returned it, I was charged a cleaning fee. The employees were nice and helpful, but if I brought the truck back cleaner than I found then there should not be an extra cleaning fee applied.
Harrison Cameron
Rating:
5.0
Customer did not leave a comment.
Steven Clark
Rating:
5.0
Keep up the excellent service
Latrondrius Gales
Rating:
5.0
Customer did not leave a comment.
Cristian Chavez
Rating:
5.0
Customer did not leave a comment.
Willie Coleman
Rating:
5.0
Customer did not leave a comment.
Christian Jones
Rating:
5.0
Customer did not leave a comment.
Hannah McNease
Rating:
3.0
I had a issue with the battery. No lights were left on and the battery didn’t start I had to find somebody to give it a jump, other then that it was okay.
Carla Small
Rating:
1.0
The truck broke down on my moving day. It set me back and the manager of my U-Haul site is rude
Shane George
Rating:
1.0
Complete fucking disaster and I’m still waiting for the regional manager from UHaul to call me back. I’ve called 13 times since Wednesday. It’s shocking not me how hard a company has to work to have customer service this poor. Everyone tells you they are going to do something and no one does it. I’m gathering all the info, photos, emails and recorded conversations to take to the national news networks. Maybe that will get someone at UHaul’s attention. If anyone actually cares about or reads these reviews please call me at (585) 329-9494.
DEREKJ ORF
Rating:
5.0
Customer did not leave a comment.
Mariagrazia Santos
Rating:
5.0
Customer did not leave a comment.
Michael Morton
Rating:
5.0
My experience with the rental was way beyond expectations. The service that I received and Charlotte at the checkout on South Boulevard was thoughtful, caring, and thorough. The return experience in Brooklyn was equally superb. Your staff was quick, thorough, kind and caring. Thank you so much.
Michael Smith
Rating:
5.0
Customer did not leave a comment.
Christian Jones
Rating:
5.0
Customer did not leave a comment.
James Selner
Rating:
4.0
Customer did not leave a comment.
MARK MARTIN
Rating:
5.0
Customer did not leave a comment.
CHRISTINA WASHINGTON
Rating:
5.0
Customer did not leave a comment.
Cedric BRACEY
Rating:
5.0
Great staff, great installation
Mark Byrd
Rating:
5.0
The girls behind the counter were great !
Sheldon Stroman
Rating:
5.0
Remember to put the utility dolly in the truck so that they don't have to turn around as I did to go back for it, then I was given the wrong size dolly because they didn't the size that I rented.
Donna Walker
Rating:
5.0
Nothing. Good team there!
Timothy Venable
Rating:
5.0
Customer did not leave a comment.
Mark Cozens
Rating:
4.0
I was given a spare key, which had special requirements to cranking the vehicle. I wish they'd explained that to me when I was given the key instead of having to go back in when theres a long line and hunt someone to help me.
Cynthia Fossett
Rating:
5.0
Customer did not leave a comment.
Andy Hammer
Rating:
5.0
Have always bern a customer at this location. The General Manager is a wonderful manager and is always concern with the service at his store. This is why I do business with this store.
JACQUELINE PRATT
Rating:
5.0
Customer did not leave a comment.
angie zelaya
Rating:
5.0
Customer did not leave a comment.
Patrice Walker
Rating:
5.0
Customer did not leave a comment.
Frank Cortez
Rating:
5.0
More comfortable chairs for waiting customers.
de Kirpatrick
Rating:
5.0
Customer did not leave a comment.
Ron Wilson
Rating:
5.0
Customer did not leave a comment.
mark murphy
Rating:
5.0
All was great, from staff service, vehicle, friendly user technology
Hector Galindo
Rating:
5.0
Customer did not leave a comment.
josh cahan
Rating:
5.0
Customer did not leave a comment.
Jonesia Henderson
Rating:
5.0
UHaul corporate offered me a deal for towing a free trailer. The trailer turned out to be at a different location, which was not explained to us. If I hadn’t accepted, my reservation would have been simple. The location handled it with patience and was very helpful.
Michelle Vernon
Rating:
5.0
Give the girl a raise! The U-Haul associate was very kind and helpful while also multi tasking like I’ve never seen. With a long line of customers right at opening she handled it like a manager would and it was very impressive. Thanks again!
LAUREN STRICKLAND
Rating:
5.0
Que el camión tenga al menos 1/4 de gas me tomo llegar rápidamente a la gasolinera porque estaba vacío el tanque pero de lo demás está excelente el servicio muy amable el personal
Julio Pineda
Rating:
5.0
My pickup and dropoff was super convenient and much quicker than usual.
Austin Jones
Rating:
5.0
Customer did not leave a comment.
Laura Sojka
Rating:
5.0
Customer did not leave a comment.
Rebeca Antunes
Rating:
5.0
Everything was on point! It took just 1 hr and it was easy. Everything was as advertised and Uhaul has the best price from start to finish. I also found that not too many shops are installing trailer hitches.
robert spencer
Rating:
5.0
Customer did not leave a comment.
Tyshay Taylor
Rating:
1.0
Charged incorrectly. No reply to email that was listed. Don’t charge customers for gas that they didn’t use:
AVA MILLER
Rating:
2.0
I was told a number of things that turned out to be inaccurate, and in the end had to pay extra for not being given what I was told was the case. From the amount of miles that I told we had, to even the drop off destination not being legit. I felt like, I wasted extra money and time that I did not intend to spend.
I was not satisfied.
Shaun Brown
Rating:
5.0
Customer did not leave a comment.
Dragan Savin
Rating:
5.0
The best experience with uhual locations, easy check in and out i loved the experience in this place
Axel Gonzalez
Rating:
5.0
Customer did not leave a comment.
ian bantigue
Rating:
5.0
Customer did not leave a comment.
shanwte parker
Rating:
5.0
Customer did not leave a comment.
YOLANDA HARVEY
|
Overall Experience
Rating:
3.0
Staff was friendly and accommodating. No air in indoor facility, water damage in outdoor unit, semi truck blocking way and not moving which was frustrating because we had movers we were paying by the hour.
Bryanna McKeon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Angela Sanders
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Stephanie Usher
|
First Impressions
Rating:
5.0
I'm very gratefull for all the help we received from Mr. Washington, and all the U-Haul staff at South Boulevard. Mr. Washington was always nice, gentle, and very helpfull. Thank you so much, you all. 100% recommended.
Yaneidi Guevara
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Ernestine Berry
|
Overall Experience
Rating:
1.0
Closed storage … no compensation …. Reserved at another facility weeks ahead of time and when the day came to move in they claimed they didn’t have space was forced to find storage elsewhere …. Had to rent a truck to move things from storage that closed and had t pay full price even after driving around looking for where to store my belongings since my reservation wasn’t honored … I don’t see myself using Uhaul again
William Tavarez
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Denise Kiser
|
Overall Experience
Rating:
1.0
They gave me a raggedy truck…. One of the people on the phone was rude a didn’t know how to communicate. It was kind of hard to get my stuff because a lot of people was trying to move out since we were forced to move due to the city. The same unit I got from U-Haul I went to public storage and it was $100 cheaper inside a building climate controlled.
Euricka Hardwick
|
Overall Experience
Rating:
2.0
I was forced to move out because they were removing the building I was using and didn't offer me any alternatives. I was forced to rent a trailer to remove my contense and the sales person assisted me by slouching back in a chair with an attitude showing no respect for the customer. I will not be back!
Kelly Cochrane
|
Overall Experience
Rating:
4.0
The automatic lighting came on and off in the storage area, meaning we were packing storage in the dark about half the time. Security was just fine.
TAMI WHITESIDE
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy Worthy
|
First Impressions
Rating:
5.0
MR Keith washington is one of the best customer service provider
JOSE RIVAS
|
Overall Experience
Rating:
3.0
We are having to vacate our storage unit because UHaul is shutting it down. Wish we had known earlier than 30 days notice that this was going to happen. We liked the location and it was accessible but that doesn't matter if the unit is no longer available. You can do better than giving someone 30 days to move to another location.
James Martin
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Allene dean
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Alfonso Cephas
|
Overall Experience
Rating:
4.0
During move in staff was very helpful and was very positive
Christopher Macomber
|
Overall Experience
Rating:
5.0
The manager and his staff was very kind and good
ARLENE BOOKER
|
Overall Experience
Rating:
5.0
Keith and his staff were very courteous and professional. They were helpful in my time of need.
Thank you so much
Sonya Walker
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
dimetrius sermons
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
sarah cuaresma
|
First Impressions
Rating:
5.0
The general manager Keith is a nice guy, professional and very courteous. I am big on customer service and because of my interaction with Keith I will recommend this specific location to my friends and family.
RACHEL ALVAREZ
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
AYASHA BATTS
|
First Impressions
Rating:
5.0
No additional comments.
chris hanly
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BRITTANY HUYSER
|
Overall Experience
Rating:
5.0
I cannot thank the employees enough for helping me find my things and assist me with the movers who decided to leave my belongings there without informing us ahead of time. Thank you again 💓
MARIE PRATHER
|
Overall Experience
Rating:
5.0
Keith Washington is the Manager for good reason . He is professional, helpful and knowledgeable about the rental trial and storage units .. my truck was ready when I arrived .. the entire staff at this location were kind helpful and hardworking they really were busy and all of the employees seemed to work together to get the customers served . Even waiting in line I was cool with it bcs I could see their hustle to get us moving as quickly as possible ..my experience I must say was perfect from start to finish I dislike moving but this uhaul location made a tough job easier . Thank you Keith and your entire Staff!!
Tenéa Cherry
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Justin Witherspoon
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lewis Beane
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JORGE BRINGUIER RIBOT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jennifer Mcphaul
|
First Impressions
Rating:
5.0
Excellent service. Staff was exceptionally polite
Lewis Beane
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
Stephanie Hagans
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Celine Martin
|
Overall Experience
Rating:
2.0
They over charged me for a uhaul
Celine Martin
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Sandra Chin
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Daniel Bruno
|
Overall Experience
Rating:
5.0
Everyone that worked at this branch was absolutely amazing and very professional. The best customer that I have experienced in a while. Thank you team! Keep up the great work!!
JACQUELINE Y BENNETT
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JOHNNY CROUCH
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria DeShazer
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN MCMANUS
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
HEATHER CUMMINGS
|
Overall Experience
Rating:
1.0
The advertised unit was not available and they charged me the insurance which was promise to be refunded and they never cancelled the rental contract either so my first month was charged as well. This took weeks and weeks to get resolved through 2 National U-Haul numbers. The local store manager never responded to any of my approx 6 emails
Tara Wear
|
Overall Experience
Rating:
5.0
I had my unit for about 2 years, maybe longer. The store manager, Keith Washington has always shown top notch professionalism. From the first time I entered the store, his interactions with not only his team but the many customers was seamlessly smooth, relaxed and efficient. He should be commended on running a 5 star operation! Additionally, all communications regarding payments, etc. have always been prompt and the online account system is one of the best platforms I’ve navigated as a customer. I’ll be sure to share my review with all the local social media platforms as well as Yelp and the BBB. Well done and all the best to you and your outstanding team! Until next time, it’s been a pleasure. Chris Simmons 410-428-0002
CHRISTOPHER SIMMONS
|
Overall Experience
Rating:
5.0
Mr. Keith was a very nice manager Thank him so much
dorris Gilliam
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
DOMINIQUE DANTZLER
|
Overall Experience
Rating:
4.0
Keith the GM was great at all times.
james coleman
|
Overall Experience
Rating:
5.0
Keith was a very helpful representative.
ELIZABETH GIPSON
|
First Impressions
Rating:
5.0
Manager Keith has a keen eye for the operations and organization of this Uhaul facility! 5 ⭐️ !!
Robin lavecchia
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JIMMY SELF
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
Chad Dewitt
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Dyniah Owens
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
xiomerki Cruz
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Hans Miranda
|
Overall Experience
Rating:
5.0
The staff do a great job
Sherrie Williams
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ursula Cooper
|
First Impressions
Rating:
5.0
Keith and the team at South Boulevard U-Haul are AWESOME. Professional and friendly. Couldn’t do enough to help. Moving is so stressful and they go out of their way to make it easier. Thank you so much.
Carol Hudson
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Hayley Henshaw
|
First Impressions
Rating:
5.0
The whole staff was great, polite, and professional. Everyone deserves a raise.
WESLEY PRIDE
|
Overall Experience
Rating:
3.0
Always had to ask to have door open to access
coleen akers
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
nita Isom
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Aisha Williams
|
Overall Experience
Rating:
5.0
This location seemed to be well run and busy.
James Johannemann
|
First Impressions
Rating:
1.0
Worst storage ever! My daughter passed away in North Carolina. I lived out of state. I put her belongings in storage. For close to 10 years I paid on time every month.
When I summoned the courage to get her things I came back to the storage. It no longer had a ceiling. Wire mesh covered the top. I had rented a large trailer for all her things. When I went into the storage it had been ransacked. The majority of my daughters belongings were gone. I found items that did not belong to her on top of the few boxes that were hers. .
I took the few boxes and went home. All the years of paying on the storage were for not. The precious items I had from her life were gone forever. Not from fire or a flood but from thieves rummaging through what was left of my daughters life!
To add insult to injury, a few weeks later I get a call requesting payment on the now empty storage. The entire experience was outrageous!!!!
KIMBERLY MORRISSEY
|
Overall Experience
Rating:
5.0
I was quite surprised at the i have everything fit wit room to spare especially for me being short . all and all i like everything and the fact the first is. month FREE
SHIRLEY ROBINSON
|
First Impressions
Rating:
5.0
Everything was great
Henry Foy
|
First Impressions
Rating:
5.0
Keith gave me excellent service and was very helpful.
Haywood Jenkins
|
First Impressions
Rating:
5.0
The staff was always very helpful and courteous. Went above and beyond!
Tracy Blum
|
Overall Experience
Rating:
5.0
Great customer service
MORRIS JOHNSON
|
First Impressions
Rating:
5.0
This is a busy place, but their customer services never shows you that they don't have all the time in the world for you. Great staff!
DEBRA CHESSON
|
Overall Experience
Rating:
5.0
The employees at this Uhaul location go above and beyond to make sure customers are taken care of!
Tracy Blum
|
First Impressions
Rating:
5.0
very friendly and efficient!
Tracy Blum
|
First Impressions
Rating:
5.0
Taheem was AWESOME!!
APRIL HARMON
|
Overall Experience
Rating:
5.0
Very friendly and easy to work with. Great facility.
Tyler Yarbrough
|
First Impressions
Rating:
4.0
Management staff was helpful snd friendly on ever visit
Victoria Ramos
|
Overall Experience
Rating:
5.0
Excellent service at this location! The employee there handled several customers at once with skill and willingness. It was very busy for him on a Saturday, but moved quickly and efficiently.
Nathanael Williams
|
Overall Experience
Rating:
5.0
I had to move quickly this weekend, and this team made it easy. When I was stressed or upset they were patient and kind. I deeply appreciate everyone for helping me in my time of need. THANK YOU. :)
Melanie Moses
|
Reservation
Rating:
5.0
Uhaual made my whole move a positive experience.
Richard Jefferson
|
Overall Experience
Rating:
4.0
Hours is not 24 hours another then that everything was good. Thanks