Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
friendly and helpful,no changes needed.
anthony sent me on my way, and lorenzo brought me in.Excellent service from start to finish.
To make sure that the vans are running good it broke down had to get another one. The gas was on E.
I was going to leave my vehicle at the location so I wouldn't have to drive it back and forth, but the lot was a little congested and there were no clear signs for customer parking. Overall, service was good.
have more of the larger size trucks other than that i have no complaints, service was great.
The staff was fast and friendly.
i came in with a lot of questions and the sale`s rep answered everyone of them,he went above and beyond.thank`s lorenzo,this location will have me as a loyal customer from now on.
tell the truth about the cost...I was very surprise the final cost
Very unprofessional, i will mever come to this uhaul facility again.
These are the most accommodating personnel I have ever encountered in my Uhaul history.
damn good customer service,anthony had me on my way in no time at all.joy rd is my uhaul.
Mr. Hart, DJ and Anthony give me service above the level of service. All three serviced me a one unit and it was surprisingly great. I can not say more that is needed at the Southfield office but to keep up the greatest work I've experienced. Thank you
service was excellent,do not change anything.larenzo explained to us how to properly pack our truck and let us know we did not need the bigger size truck that we thought we needed he saved us money.thanks uhaul
pleasently surprised at the service i received and will go no where else.the sales rep gave me excellent service.
I tried other locations and i always end up back to the joy rd uhaul.I am treated like a valued customer.
It's not broke so don't fix it. They worked well for me. This is not my first time using this site. This is my preferred site.
Fast, friendly, and knowledgeable
Lorenzo was very knowledgeable the service was fast and friendly
The location was Very clean and all the employees helpful
No changes needed.
Better staffing. There was one employee there when I picked up. When I dropped off there was more there, it just didn't seem like there was only one.
Rental vehicle was provided to me with the service park brake light on. Reserved a 26' foot truck and was provided a 16' truck. Finally, the truck had no PRNDL indicator, so you had to shift the lever through the range by feel to ensure you were in the correct gear. Front desk employee was only bright opt of this experience.
The truck ran fine, but there were many things that were either falling apart or didn't work. For example, the dash was hanging loose and I had to shove it back together every once in a while. The cigarette lighter didn't work (for charging my phone). There was a large chunk on the side of the truck missing. The truck had over 250,000 miles on it. It was rusted out in many places. The inside of the cargo area was fine, otherwise I would have complained. I saw that there were no other trucks of this size on the lot, and I definitely needed this truck.
I needed a truck at the last minute, good service for short notice
All sevice was excellent.
The employees were very friendly and helpful. Great customer service
The mileage that the truck stated that we drove and the actual mileage was very different. We only went about 4 miles in total round trip (I map quested it) yet it stated we went 18 and a half miles. It seems as though your vans are running triple even quadruple the amount of miles which is robbery. The staff was very pleasant and I knew that even if I brought this to their attention that there wouldn't be much that they could do about it being that they just look at mileage. We literally drove from Joy road to Ford road to my home and back to drop van off at Joy road. No more than 5miles, No where near 10 let alone 18.5. For this reason I would not recommend Uhaul services. Again I say the staff was very professional and pleasant.
Act in a more timely fashion and have more employees. Uf a person is on time to pick up a reserve tgey should be able to receive it because uf they're late returning it they'll be charged there for something should be in place if we show up and cant receive it upon the agreed upon time
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.