Customer Reviews for U-Haul Moving & Storage at Southfield Frwy & Joy Rd
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage at Southfield Frwy & Joy Rd
every customer that walked into the store was greeted with a smile and when they left was told to have a blessed day,lorenzo had everyone in a better mood.when my friends or family plans to move,i will tell them about the joy rd.uhaul.
no comments at this time. all services and accommodation meet my expectations.
Have better trucks available with better maintenance! The truck i had was horrible, it smelled, the brakes were bad, the steering column was messed up.
Prompt . professional , with respect and will use this service again if there is a need . Thank you very much Sir you helped us make our move easier .
Excellent staff. quick service. this time there was staff inside office & outside in lot. Definitely would come back & recommend to friends.
There was only 1 staff at location. He uninstalled & did my paperwork in office. Def needs another staff on hand. Customers were waiting.
Anthony at the Joy Rd. Location of Detroit was extremely professional while maintaining an air of friendliness. I needed to move a few large pieces with a short notice. Anthony was patient and very knowledgeable of the services and moving tools I would need. Being a single women I did not feel taking advantage of. When I need to move or boxes and tape, I'll absolutely use the Joy rd Uhaul. Please forward this to him, I just want to express my gratitude for his help!
i could not have asked for better service or a friendlier sale`s rep than i received at the joy rd location.
great location, great staff, but unfortunately only 1 staff at location. the same staff that was at front desk installed my trailer. while other customers were waiting. its inconceivable that only 1 staff was present. & its not because the other staff was absent. just understaffed
The service was very good and i was very impressed.
Honest and friendly,great customer service.
The cargo van rented was dirty, and I was overcharged for mileage I did not use. I plan on returning to speak to the manager tomorrow.
friendly and helpful,no changes needed.
anthony sent me on my way, and lorenzo brought me in.Excellent service from start to finish.
To make sure that the vans are running good it broke down had to get another one. The gas was on E.
I was going to leave my vehicle at the location so I wouldn't have to drive it back and forth, but the lot was a little congested and there were no clear signs for customer parking. Overall, service was good.
have more of the larger size trucks other than that i have no complaints, service was great.
The staff was fast and friendly.
i came in with a lot of questions and the sale`s rep answered everyone of them,he went above and beyond.thank`s lorenzo,this location will have me as a loyal customer from now on.
tell the truth about the cost...I was very surprise the final cost
Very unprofessional, i will mever come to this uhaul facility again.
These are the most accommodating personnel I have ever encountered in my Uhaul history.
damn good customer service,anthony had me on my way in no time at all.joy rd is my uhaul.
Mr. Hart, DJ and Anthony give me service above the level of service. All three serviced me a one unit and it was surprisingly great. I can not say more that is needed at the Southfield office but to keep up the greatest work I've experienced. Thank you
service was excellent,do not change anything.larenzo explained to us how to properly pack our truck and let us know we did not need the bigger size truck that we thought we needed he saved us money.thanks uhaul
pleasently surprised at the service i received and will go no where else.the sales rep gave me excellent service.
I tried other locations and i always end up back to the joy rd uhaul.I am treated like a valued customer.
It's not broke so don't fix it. They worked well for me. This is not my first time using this site. This is my preferred site.
Fast, friendly, and knowledgeable
Lorenzo was very knowledgeable the service was fast and friendly
The location was Very clean and all the employees helpful
No changes needed.
Better staffing. There was one employee there when I picked up. When I dropped off there was more there, it just didn't seem like there was only one.
I love my experience both at California and here in Detroit.
Keep on with the good job.
It could have better parking.
Sometimes the workers seemed over worked. They multi tasked really good but they are human. Being out of breath from being over worked is not good a appearance for the company.
Your staff have awesome customer service
All the workers I had contact with, except for one, was very helpful and friedly. If needed, I will use this location for storage again.
Nice, friendly, and professional staff.
I was very pleased with the service keep up the good work
My only complaint is that the units are a little expensive
The men were very heplful and assisted with everything.
Excellent professional customer service provided by Nate. He definitely goes the extra mile to extend great service a good turn out for whatever problem that may occur. Excellent Team Player!!!
Thanks, guys! I was a great 4-5 months, and you took good care of me!
Good. Nice staff. Helpful
Everytime I rent a truck from your business, I always get the wrong information. Customer Service is terrible. The guys are always willing to accomadate and fix what customer service messed up.
Always friendly and very helpful. Thanks!
Your Staff at Joy Rd and Artesian was excellent and very helpful, kind and very professional everything will be alright for me and my family. Thumbs up to Nate.
The owner Mr.Anthony amd staff were very helpful and caring.To make sure yur needs were meet.I would use his business again
The only complaint I have was that there were a fer dead rodents and rodent droppings in both my storage units and around the facility.
I enjoyed the experience.
Brenda and I are repeat customers.
Staff was friendly and helpful to my needs.
There were times when the customer service was very poor and my room was sold due to dishonest employees not turning in my pymts which I do have the receipt for!!! I will never recommend to anyone.
there should be unlimited acsess to the storage units. this would be more convient to those who work between the hours of operation.
The gentlemen were very friendly, helpful and fast.
Mr. Lewis was very professional and helpful. If I need U-Haul`s sevices again I definitely use go back to the Joy Road location.
Employees are rude and always in a hurry.
needs better customer service , allow payment arrangements when customers can`t make payment in full by due date
The salesperson was very friendly, and explained everything well.